Risk Management for Technology Exposures Common Internet Risks Students Common Security Risks Prevention Common Internet Risks - Employees Managing Internet Risk Recovery Forensics Security Audit Sunshine Laws and Public Records © Copyright Lower Hudson Regional Information Center (LHRIC ). Managing Security Risks Firewalls Applications Servers & Network Policies Desktops User Awareness Employee Risks Personal Use Privacy Improper Access Advertising Politics Fundraising Harassment Copyright Confidentiality Teacher Web Sites Teacher Links Internet Risks-Students Improper Access Harassment Pedophiles Copyright : Managing Internet Risks Educational Forum Disclosure and disclaimers Enforcement Educational Restrictions District Strategies Sunshine Laws & Public Records Open Meetings Law FOIL & E-Document Policy Domain Names CIPA & E-Rate How Bad Is It? Security incidents are rising exponentially • 128,678 incidents from July 1-December 31st, 2001 • 2,437 vulnerabilities reported – double the previous year • 41% of companies experienced “critical attacks” • 12.7% encountered 1 “emergency” and had to use recovery measures Source: Washington Post, January 28, 2002 Tension between security and ease of use Many/most serious security incidents are caused by your own students and disgruntled employees Internal Hacks 60%-80% of hacks are internal -FBI Unauthorized Intrusions • Admin accts; SASI access • Personal laptop connected to school system Changing settings • Librarian’s surprise Superintendent’s private files Employee w Backdoor access Internal Hacks Anonymous surfing - Port 443 Hacked web sites Inadvertent damage • Loading software from home • Deleting important configuration files • Attempting to help wiping our systems Internet Hacks E-Mail borne virus: I Love You; Melissa; Anna K; Sircam; Code Red; Nmda Bubbleboy Worms: • SQL Slammer; Polymorphic worms Internet Hacks Denial of Service attacks • Examples Parasitic attacks • T1 used 24 hours per day • Wireless scan • Spamming and rejected e-mail Copyright infringement Software piracy Copying materials without permission Copying materials without citing sources Improper Access Access to Obscene and Inappropriate Material from the School’s System • Inadvertent Access to Pornography “It was an innocent search” Domain name spoofs Hate Sites …How to Build a Bomb... Doom & Duke Nukem 65% of T1 used for music downloads and uploads 11 Year old wins E-Bay bids in excess of $900,000 • • • • Pedophiles Common profiles and operating procedures • Chat Rooms • Bulletin Boards • Working with Law Enforcement Officials Harassment Schools close in January on Internet threat The Secret Service? “Bathroom Walls” Incident New Rochelle Harassment Mr. Bungle Copyright Infringement Everything on the Internet is protected by Copyright • If employer has the right & ability to supervise the actions of the employee & has a financial interest in exploitation…even if the employer didn’t know…he may be liable Copyright Infringement Students cutting and pasting parts of Web pages onto their own Improper use of student material Establish an Educational Forum Insure that policy and practice are aligned Insure that AUP is signed - affirmative consent You can allow limited “self-discovery” Disclosure and Disclaimers What services will be or will not be provided: • E-mail, FTP, Telnet, Listservs, Chats Not responsible for interruptions & errors in service Not responsible for content, quality, accuracy of services, products, and information Are you using filtering or monitoring software Not responsible for loss or damage from “Viruses” Third Party links District Strategies Supervise! Educate staff, students, and parents Develop a site limitation strategy Develop a solid AUP Keep policy decisions at the highest level Educationally Based Restrictions Criminal speech: • Threats to the President, instructions on breaking into computer systems, child pornography, drug dealing, alcohol purchase Unauthorized access • Login as someone else • Browse someone else’s files Educationally Based Restrictions Inappropriate speech: • Obscene, profane, vulgar, threatening, harassment, personal attacks, prejudicial, discriminatory, defamatory • Dangerous information (if acted upon could cause damage) • Violations of privacy (revealing personal information about others) Educationally Based Restrictions Inappropriate speech: • Abuse of resources (chain letters, “spamming”) Copyright infringement or plagiarism • Violations of personal safety (revealing personal contact information about self or others) Enforcement - Due Process If it is educational, access can’t be denied,restricted or suspended without due process. • Notice to student of alleged violation • Opportunity for student to respond to allegation • No denial of an account in advance of a hearing Missouri suit Arkansas suit Ohio suit Pennsylvania expulsion upheld Court to school district: You can't stop a kid from creating a personal web site critical of your schools: Missouri school district becomes the latest to learn the hard way From eSchool News staff and wire service reports February 1, 1999 Sending a clear signal to educators everywhere, a federal judge ruled Dec. 28 that Woodland School District in Marble Hill, Mo., violated a high school student's free speech rights when it suspended him for posting a personal web page criticizing his school. The ruling makes clear that schools have no jurisdiction over what their students do in cyberspace, provided it's done on their own time and from their own computers. U.S. District Court Judge Rodney Sippel issued a preliminary injunction that prohibits the district from using the suspension against student Brandon Beussink in grade and attendance calculations. It also bars the district from punishing Beussink or restricting his ability to post his home page on the internet. "Dislike or being upset by the content of a student's speech is not an acceptable justification for limiting student speech," Sippel wrote in his opinion. Newslines--Arkansas district settles lawsuit over student’s sexually explicit web page eSchool News staff and wire service reports October 1, 2000 Arkansas’ Valley View School District has settled a lawsuit involving a student’s internet site so it could begin the school year without the distractions of a court hearing, a school district attorney said Aug. 18. Dan Bufford said the court case was causing too much disruption. “We were looking at sending six to eight teachers, seven to eight students, and three sets of parents from Jonesboro to Little Rock to testify,” Bufford said. “The distractions and the expense of that was just too much.” The American Civil Liberties Union sued the school district, contending the district wrongly suspended Justin Redman for 10 days. He was suspended for producing a web site that mirrored the school’s official web site, but included sexually explicit photos and text, some of which named other students and administrators. John Burnett, the ACLU’s state legal director, said the settlement doesn’t mean the organization agrees with the district’s actions. “Every school board and every school board attorney in the state is going to know about this case,” he said. “The schools are going to have to come to realization that, just as they cannot visit discipline on students for something they said at a weekend party, they cannot do it because of something a student said on the world wide web.” District must pay teacher-bashing student $30K: Court overturns suspension and upholds protection of student speech on the internet Gregg W. Downey May 1, 1998 A school district will pay $30,000 to one of its students who was suspended for making fun of his band teacher on the internet, according to the Associated Press (AP). In return, the student will drop his half-a-million-dollar lawsuit against the district for the 10-day suspension, AP reported. Superintendent Beverly Reep of the Westlake school district in suburban Cleveland was ordered in March by a federal judge to reinstate16-year-old Sean O'Brien. O'Brien had been suspended for using his home computer to create a web site disparaging a band teacher. The superintendent said the district suspended O'Brien for violating a policy forbidding students from showing disrespect to employees. A federal court told the school district to stop trying to restrict O'Brien's right to free expression. Pennsylvania judge: Expelling student for web site threats is OK From eSchool News staff and wire service reports September 1, 1999 A Lehigh Valley, Pa., school district did not violate a student’s constitutional right to free speech when it expelled him last year for allegedly threatening a teacher on his personal web site, a Northampton County Court judge ruled July 23. Justin Swidler, now 15, was expelled in August 1998 after Bethlehem Area School District officials saw his web site, in which he allegedly asked for donations to hire a hit man to kill Nitschmann Middle School math teacher Kathleen Fulmer. Swidler’s family described the site as an attempt at satirical humor, not a terrorist threat. The long-since-dismantled web site reportedly had a heading saying “Why She Should Die” above a sentence reading, “Take a look at the diagram and the reasons I give, then give me $20 to help pay a hit man.” Enforcement - Consistency Schools have double standard for computer vandalism and crime • • • • • • “It was just a joke.” Nerd discipline School yanks Internet access Legal punishments Incident policy $10,000 damage award The Evolution of 'Nerd Discipline' As with most schools, our overall experience with computer technology, classroom applications, networks, and controlled internet access has been positive and productive. There is, however, a small, smart, and venturesome segment of our student population whose actions sometimes make it otherwise. These are individuals who use school computers--occasionally in conjunction with computers at home--to test every rule, procedure, and established guideline ... and thus challenge us to devise new and different ways of dealing fairly and effectively with a whole new category of "electronic" infractions. The infractions can range in severity from downloading objectionable material to exchanging passwords, and from intentionally deleting student files to planting software devices designed to disable one or more targeted workstations, a whole department, or the school's entire network. Through constant monitoring and review of policies and rules, we can make every school's experience with computer technology as positive and productive as it can and should be. Jeannine Clark is an assistant principal at Clarkstown High School North in New City, N.Y., and the school's building coordinator for the district's technology initiative. School yanks student internet access By Rebecca Flowers May 1, 1998 A school in Cloverdale, Calif., is being criticized for its decision to shut down student access to the internet after two local teens were accused of hacking Pentagon computers. Some charge the school overreacted in issuing the internet ban, but school officials disagree. The two students, sophomores at Cloverdale High School, have not been charged with any crimes, and investigators are certain the school's computer network was not used during any of the attacks. But the fear of sabotage or retaliation compelled school officials to close down access to the internet for all students at the school on March 5 Although the FBI had not contacted the school, John Hudspeth, the boys' computer science teacher, disabled the hackers' network accounts and froze their personal directories. "We had tried to limit the privileges of only the two hacking students, to allow the rest of the student body and faculty to enjoy continued online services," said Bill Cox, president of the board of education. "But either other students were helping our hackers out of friendship or because they saw hacking as 'cool’ or our hackers had captured other account passwords and were using those accounts in direct violation of our Acceptable Use Contract that all network users sign." Threats of further retaliation in the Wired article coupled with attacks on one of the ISPs were enough to convinced Cox that strong action was necessary. "Do we just wait around for our high school server to be trashed?" he said. School officials said the temporary suspension was needed to allow them to regroup and learn more about security. Cox also felt that the student body needed to think about the hacking issues in a more reasoned light. Enforcement - Legal Charges Some of the Legal Charges Against Students/Staff 1st Degree Computer Tampering -Felony 3rd Degree Computer Tampering - Felony 2nd Degree Aggravated Harassment - Misdemeanor 3rd Degree Possession of a Controlled Substance - Felony 1st Degree Attempt to Distribute Indecent Material to Minors Enforcement Who do I call? When should I escalate How do I secure the evidence? How do I limit the damage? What long term actions are needed? Personal Use “School computers, networks, and Internet access are provided to support the educational mission of the school. They are to be used primarily for school-related purposes. Incidental personal use must not interfere with the employee’s job performance, must not violate any of the rules contained in this policy or the student AUP, and must not damage the school’s hardware, software, or communications systems.” • NSBA Legal Issues and Education Technology Privacy Parents & Public can access Web Logs • Exeter Schools • Indiana Superintendents E-Mail is discoverable in litigation • Utah lawsuit School Board’s e-communications may be in violation of state’s Sunshine Laws • South Carolina, Pennsylvania, Court: Schools must let parents view internet-use logs From eSchool News staff and wire service reports November 20, 2000 In a decision with broad implications for schools nationwide, a New Hampshire judge has ruled that the Exeter school district must make public copies of its internet history logs so a father can check whether officials are doing enough to keep pupils away from the web’s seedy side. James Knight, a father of four whose children attended district schools until recently, filed a lawsuit asking a judge to force the district to hand over its internet logs after educators decided not to use filtering programs on computers children use. The programs, which have been criticized for their accuracy, block access to objectionable internet sites. The district decided to use supervision and spot checks by teachers instead Superintendents’ use of school computers questioned From eSchool News staff and wire service reports March 5, 2001 An investigation of computer records from 49 Indiana school districts by the Indianapolis Star has raised questions about what constitutes appropriate use of computers by administrators. In a Feb. 18 story, the Star reported that superintendents who are in charge of enforcing their districts’ web-surfing policies often violate their own rules. While many school internet policies say web surfing should be for educational use only, some Indiana superintendents are shopping for cars, planning trips, and looking for other jobs on their district-issued computers, the Star reported. In fact, one superintendent’s internet records reportedly included two sites with pornographic material—an apparent violation of common school district internet policies, and one that cost former Hamilton Southeastern Superintendent Robert Herrold his job in September. It was Herrold’s example that prompted the Star’s investigation. The Star’s review of 6,691 web sites on superintendents’ computers showed that half of the sites clearly were education pages. But 3,000 other sites—some of which also could have been viewed for educational purposes—ranged from the popular Amazon.com shopping site to more obscure sites. DA eyes agency's failure to release school internet logs: Utah Education Network faces sanctions for overwriting data it was ordered to disclose Rebecca Flowers October 1, 1998 Failure to hand over certain logs that track the wanderings of school computer users on the world wide web--including records showing attempts to visit sexually oriented or other banned sites--could result in a criminal investigation by a county district attorney in Utah. The target of the probe: the Utah Education Network (UEN), a public/private consortium that provides internet service to Utah's K-12 schools districts. In April, Michael Sims, an anti-censorship internet activist, filed for access to the school computer logs under Utah's sunshine law. He wanted to check what web sites were being blocked by internet content filters used by Utah schools. At first, UEN officials refused Sims' request, claiming they didn't own the logs. They said those records belonged to the individual school districts. Sims appealed that denial to the State Records Committee. At a hearing last month, the committee agreed with Sims and ordered that the computer logs, purged of any confidential material, be released. Private web forum snags school board eSchool News staff and wire service reports October 1, 2000 Members of the Beaufort County (South Carolina) School Board and district Superintendent Herman Gaither have come under fire for using a private internet bulletin board to discuss school district matters. The private electronic forum might constitute a violation of the state’s freedom of information laws, a South Carolina media attorney says. The issue raises questions about how existing laws meant to ensure the open exchange of public information should be applied to modern technologies such as eMail and the internet. Gaither said he set up the bulletin board so he could share information with board members on “sensitive or semiprivate information.” Only Gaither and board members had access to the site, which let them read and respond to internal messages. Jay Bender, the attorney for the South Carolina Press Association, said the state’s Freedom of Information Act prohibits public agencies from using technology to conduct their business in private and that the bulletin board might violate the law. Board’s web feedback criticized Elizabeth B. Guerard, Assistant Editor March 1, 2000 A Pennsylvania school board’s use of comments received over the internet has set off a controversy involving the state’s sunshine laws, which require open access to public meetings. When Central Bucks School District officials were faced with tough decisions that would uproot and place some 2,800 students in new schools, they solicited feedback from parents over the internet instead of using the traditional, face-toface format of a school board meeting. Administrators at the Doylestown, Pa.-based district—the third largest in the state—say the process made it easy for them to see where the greatest need for change was. But some parents who were unhappy with the proposed changes have questioned the validity of transferring the democratic process online. For one thing, the hundreds of electronic comments that were posted to the district’s web site were not made public. Barry Kaufmann, executive director of Common Cause Pennsylvania, a state public interest lobby, said parents should be concerned that comments made online were not shared with others in the community. Improper Access Images from web pages are stored in cache and can be accessed from hard drive even without Internet access • Physics Teacher fired • Dean of Harvard Divinity School • Child Pornography on school computers N.J. district sues teacher for allegedly viewing web porn From eSchool News staff and wire service reports March 1, 1999 The Bergenfield, N.J., board of education is suing a physics teacher to recoup wages it paid him while he allegedly viewed computer pornography during school hours. The viewing took place in a school physics room and included times when students were in the room, school officials said. According to the Associated Press, Alan Ross, who taught 11th- and 12th-grade chemistry, physics, and earth science before being suspended without pay last year, also has a tenure challenge pending. If Ross is found guilty, he would lose tenure and the board would be allowed to fire him. A report on computer-stored information viewed from Nov. 3 through Dec. 19, 1997 showed visits to about 2,900 sites, more than half of which were categorized as adult or personal.All of the online visits occurred during school time--and about 55 percent while students were present in the physics room, school officials said. No sites were visited on the three days Ross was absent during that period, they said. Harassment Off color and potentially offensive Internet jokes and e-mails circulating among staff may create a “hostile” environment • Teacher suspended • Harassment rules apply equally to electronic communications • Report abuse • Take immediate steps Newslines--Judge upholds teacher’s suspension over sexually explicit eMail eSchool News staff and wire service reports September 1, 2000 A judge has upheld the three-week suspension without pay of a Scottsbluff, Neb., middle school teacher accused of repeatedly sending sexually explicit materials on the school district’s eMail system. Gerald Schmeckpeper was suspended in December for insubordination when he disobeyed repeated requests to stop his eMail practice. The school board upheld the suspension in January. Schmeckpeper argued that he was told only to use caution when opening eMail. But District Judge Robert Hippe on July 13 said there was sufficient evidence to suspend Schmeckpepper. Schmeckpeper was receiving and sending eMail with crude jokes and cartoons and had several sexually explicit pictures stored electronically, Hippe said. Copyright LA Schools sued for $4.8 million in copyright abuse case LA Schools settle copyright suit Fair Use suit could influence what schools can publish on the web Alleged software piracy could cost LA schools $4.8 million eSchool News Staff Reports August 1, 1998 A coalition of software makers that includes Microsoft Corp. has targeted the Los Angeles Unified School District (LAUSD), alleging its teachers and other employees have illegally copied software programs. The charges of piracy could cost the nation's second-largest school district (after New York City) nearly $5 million over the next three years. Under a proposed settlement, the district would pay $300,000 to the Business Software Alliance (BSA), a trade group based in Washington State that was formed by Microsoft and other software producers to protect their copyrights. But the real cost of the settlement, which at press time was still subject to board approval, is the estimated $4.5 million the district would be forced to spend to replace the unlicensed software that allegedly has spread throughout its classrooms. Newslines--LAUSD school board settles software piracy charge eSchool News Staff and Wire Reports April 1, 1999 The Los Angeles Unified School District (LAUSD) will pay a computer trade group $300,000 to settle a lawsuit alleging that copyrighted computer programs were being unlawfully duplicated for use in schools. The settlement, approved Feb. 9 by the LAUSD school board, also requires the district to spend $1.5 million over the next three years on an eight-member team to find and eliminate any unauthorized software and to train staff and students on district policy prohibiting the unlawful duplication of computer programs. The Business Software Alliance, an organization formed by Microsoft Corp., Novell Inc., and other computer software companies, alleged that the West Valley Occupational Center in Woodland Hills used unauthorized copies of numerous types of software, including Microsoft Word and Adobe Photoshop. The group said it had found at least 1,399 copies of software that it contended were being used without authorization and asked for more than $562,000 in compensation. LAUSD officials admitted no wrongdoing, but their legal counsel recommended settling to avoid an even more costly court battle. Newspaper 'fair use' challenge could limit what schools and others post on the web: LA Times and Washington Post sue web site for copyright infringement From eSchool News staff and wire reports November 1, 1998 In a case with broad implications about what you can post on your schools' web sites, the Los Angeles Times and the Washington Post have filed a copyright-infringement lawsuit against the operator of a site that posts their stories without permission. The lawsuit, filed Oct. 1 in a federal court in Los Angeles, accuses the Free Republic site of using hundreds of stories from the two newspapers, violating their copyrights and diverting users and potential revenue from their own sites. Rex Heinke, an attorney for the newspapers, said the Free Republic site has been posting the stories "on a very large scale for a very long time.” Reproducing the stories without the publishers' consent is financially detrimental to the newspaper companies, Heinke said. The newspapers rely on hits to their own web sites to generate advertising sales, he said. The Free Republic site, based in Fresno, Calif., posts the stories and allows users to write comments about them. The site's operator, Jim Robinson, said he has ignored warnings from the newspapers because the practice is protected by the First Amendment and the "fair use" doctrine of copyright law. Security Switches • Physical safety Routers • Updates and patches, possible paths, Firewalls • Updates and patches, DMZ Security Passwords Process for alerts Forensics Redundancy and recoverability • Documentation Policies • reporting, escalating, employees leaving,evidence Former employee charged with school district hacking eSchool News Staff Reports March 1, 2000 A former school district worker who quit after being passed over for a promotion was charged with hacking into his old employer’s computer system. Randall Chua Antonio, 32, was charged Jan. 24 with seven felonies in connection with 30 computer break-ins over 11 months at the San Diego Unified School District. Antonio pleaded innocent to the charges, which include disrupting computer services, destroying data, and accessing a computer system without permission. He is accused of hacking into the district’s computers so that employees couldn’t access the system or to destroy data, but authorities don’t believe any student information was compromised, said Gayle Falkenthal, a spokeswoman for the San Diego County District Attorney’s office. Antonio worked nine years at the district’s maintenance operation center, where he designed and administered its computer system and web site. He quit in August 1998 and the alleged break-ins began a month later and continued for a year, court records show. Teacher Web Sites Sites created by teachers for their students that are not hosted on the school’s computer system may expose the teacher to risk. Whenever possible migrate the teacher’s site to the school system where he/she is protected by the schools AUP, and computer use policies Teacher Assigned Links “The links in this area will let you leave the school district site. The linked sites are not under the control of the district, and the district is not responsible for the contents of any linked site, or any changes or updates to such sites. The district is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement of the site by the district.” • NSBA Legal Issues in Education Technology Confidentiality The Family Education Rights and Privacy Act (FERPA) requires schools to have a policy that grants parents the rights to inspect and review the educational records of their children within 45 days of a request. FERPA also requires a parent’s written consent before disclosing personally identifiable information about a student. Advertising School employees are often involved in outside businesses and they may find it tempting to advertise or solicit using the school’s e-mail. • Prohibition should include sending messages from home or other outside computer to school district e-mail users. Politics Any e-mail sent from the school computer system contains the school’s return address. It is the same as using the school’s letterhead. Accordingly, employees should be put on notice not to have their own opinions mistakenly attributed to the district. • Superintendent’s e-mail sparks state inquiry Newslines--Middle school principal suspended for eMail violation eSchool News Staff and wire service reports February 1, 2000 A Massachusetts middle school principal was suspended for 10 days because she sent an eMail message to her staff urging them to vote for a political candidate. Mary A. Toomey, principal of the South Lawrence East School, might also have violated state ethics laws. “As a result of the investigation, I determined that Mary Toomey exercised poor judgment,” said Lawrence Public Schools Superintendent Mae E. Gaskins. Toomey eMailed the school’s staff soliciting their votes for Nancy J. Kennedy, who was running a sticker campaign for school committee. She sent the eMail the day before the Oct. 5 primary election. The eMail said Kennedy needed voters to place stickers printed with her name directly on the ballot. The stickers would be available at the school’s front office, according to the eMail message.Kennedy received the votes she needed and went on to win a spot on the committee. School committee spokeswoman Martha E. Previte said Toomey should have received a harsher punishment. Fundraising Schools may decide to permit fundraising with prior approval or they will prohibit it. If they permit fundraising activity they must be careful not to discriminate and bar any speakers based on the message. Sunshine Laws The use of e-mail and conferencing tools have raised questions. • If one Board member e-mails another about school board business is that a violation of the state’s sunshine laws? • How about when board members use the telephone, e-mail, or faxes to poll one another about board business? • What about soliciting feedback from the public electronically? Private web forum snags school board eSchool News staff and wire service reports October 1, 2000 Members of the Beaufort County (South Carolina) School Board and district Superintendent Herman Gaither have come under fire for using a private internet bulletin board to discuss school district matters. The private electronic forum might constitute a violation of the state’s freedom of information laws, a South Carolina media attorney says. The issue raises questions about how existing laws meant to ensure the open exchange of public information should be applied to modern technologies such as eMail and the internet. Gaither said he set up the bulletin board so he could share information with board members on “sensitive or semiprivate information.” Only Gaither and board members had access to the site, which let them read and respond to internal messages. Jay Bender, the attorney for the South Carolina Press Association, said the state’s Freedom of Information Act prohibits public agencies from using technology to conduct their business in private and that the bulletin board might violate the law. Board’s web feedback criticized Elizabeth B. Guerard, Assistant Editor March 1, 2000 A Pennsylvania school board’s use of comments received over the internet has set off a controversy involving the state’s sunshine laws, which require open access to public meetings. When Central Bucks School District officials were faced with tough decisions that would uproot and place some 2,800 students in new schools, they solicited feedback from parents over the internet instead of using the traditional, face-toface format of a school board meeting. Administrators at the Doylestown, Pa.-based district—the third largest in the state—say the process made it easy for them to see where the greatest need for change was. But some parents who were unhappy with the proposed changes have questioned the validity of transferring the democratic process online. For one thing, the hundreds of electronic comments that were posted to the district’s web site were not made public. Barry Kaufmann, executive director of Common Cause Pennsylvania, a state public interest lobby, said parents should be concerned that comments made online were not shared with others in the community. Prevention - Firewalls What data do you want to protect? • Known databases such as student and financial info. • Local databases kept on hard drives What is a firewall? • Not a content filter Poor configurations and lack of patch maintenance very common Personal firewalls for your home Prevention - Firewalls Intrusion Detection Software • 5,000 port scans per day What is a DMZ? Web server dilemmas • Placement of server • Access for content management Prevention - Servers Keep up with server maintenance and security patches • Nmda took advantage of known holes • Code Red, Polymorphic worms Subscribe to virus definitions and be sure to update • Not all virus protection software is created equal Remove all generic and guest defaults after install • Web server hacked via generic login Check for inactive web modules • They can be accessed and generic setups abused Prevention - Desktops A: drive • Vulnerable to infected floppy disks and other nonauthorized files and applications C: drive • Vulnerable to configuration changes, and access to restricted resources (students hid Internet access) FTP • Vulnerable to downloads of infected files or other nonauthorized files and applications Prevention - Desktops Windows Explorer • Students see all network resources Right Click • Students can cut, paste, and delete important files including system configuration Prevention - Network Require specific logons • Lab aid giving generic logons so students could bypass system • Pornography found on C: drive in teachers’ room Secure your remote access to network • Maintenance done by third parties • Virtual Private Networks (VPNs) Are your hubs and switches physically secure? Prevention - Network Configure your routers with access lists Check hubs, switches and routers for web management modules and change default passwords Prevention - Applications Microsoft Office – “save as” • Can student see network drives? Microsoft Office and Encarta templates • Students get Internet access and can download unauthorized Microsoft patches Downloads of plugins and other software Programming courses such as C++ and Visual Basic • Have access to basic network functions Prevention - Policies .exe files • Slow Internet and/or network performance • Overwhelmed hard drives and network servers Passwords • No policy on changing • Fewer passwords for ease of use purposes • “Shoulder surfing” , yellow stickies, etc. Disks from home • Technical vulnerabilities • Copyright vulnerabilities Prevention - Policies Loading software locally • • • • Technical issues – not in “Ghost image” Printing and application support issues Copyright issues Accidentally “blow out” system Docking home computers • Students running “cracking” programs and access SASI passwords • Keychain hardrives Prevention - Policies Removal of access when someone leaves • E-mail, Calendar, network logon, etc. Early notification of problems such as viruses • What process in place to notify users of new viruses, etc. More than one person with key knowledge and access. • Network backdoors setup • Secret backups and password changes done before termination • 18 months rebuilding system because of no documentation Prevention – Policies Students doing maintenance • May compromise security intentionally or unintentionally Enforcement of Policies • If practice doesn’t follow policy than policies are not valid. Recovery Save to the network • Saving to the C: drive means no backups Verify that they are done • Who is responsible? Who is their backup? External backups vs internal Proper tape rotation Off-site storage Periodic backup check before and emergency Recovery Damaged servers • • • • RAID drives Maintenance contract or spare drives Mirrored or backup servers Hot site Routers, switches, hubs • Maintenance contract of replacements Recovery Applications media archived Escalation procedure to move to recovery quicker and to limit damages • May need to isolate problem • May need to change passwords Forensics Log files: • • • • • Intrusion detection logs Firewall logs Router logs Server logs Application logs Forensics Unique log-ins Isolate systems Notify authorities Print screens (IM’ing, chat, e-mail, etc.) • Terror threat to local HS • Ballad of an e-mail terrorist Hard Dive recovery Anonymizer sites Open Meetings Law Electronic distribution of Board packets:OK E-mail between members considered a written memo and is discoverable. Interaction via e-mail, bulletin board, chat, instant messaging, or video conference most likely constitutes a meeting and is in violation. Open Meetings Law Resource: Robert Freeman • Committee on Open Government • www.dos.state.ny.us.coogwww.html • opengov@dos.state.ny.us FOIL & e-Document Policy Are e-mail, web logs, spreadsheets & word processing documents considered records under FOIL? • • • • • • • Web site logs Policy directives Correspondence and memos related to business Work schedules and assignments Agendas and minutes of meetings Drafts of documents circulated for comment Any document that initiates, authorizes or completes a business transaction FOIL & e-Document Policy Administrators must plan for and design a filing structure that can adequately support operational needs and record keeping requirements. Generally, records transmitted through e-mail and electronic systems will have the same retention periods as records in other formats. e-Mail addresses of officers and staff & computer access codes are exempt. • Can be used to gain unauthorized access to a computer or transmit a virus. FOIL & e-Document Policy Parents & Public can access Web Logs • Exeter Schools • Indiana Superintendents E-Mail is discoverable in litigation • Utah lawsuit School Board’s e-communications may be in violatio of state’s Sunshine Laws • South Carolina, Pennsylvania, Create an Electronic document policy • Sample FOIL & e-Document Policy Resource: State Archives and Record Administration (SARA) www.archives.nysed.gov/services/recmgmt.htm Court: Schools must let parents view internet-use logs From eSchool News staff and wire service reports November 20, 2000 In a decision with broad implications for schools nationwide, a New Hampshire judge has ruled that the Exeter school district must make public copies of its internet history logs so a father can check whether officials are doing enough to keep pupils away from the web’s seedy side. James Knight, a father of four whose children attended district schools until recently, filed a lawsuit asking a judge to force the district to hand over its internet logs after educators decided not to use filtering programs on computers children use. The programs, which have been criticized for their accuracy, block access to objectionable internet sites. The district decided to use supervision and spot checks by teachers instead Superintendents’ use of school computers questioned From eSchool News staff and wire service reports March 5, 2001 An investigation of computer records from 49 Indiana school districts by the Indianapolis Star has raised questions about what constitutes appropriate use of computers by administrators. In a Feb. 18 story, the Star reported that superintendents who are in charge of enforcing their districts’ web-surfing policies often violate their own rules. While many school internet policies say web surfing should be for educational use only, some Indiana superintendents are shopping for cars, planning trips, and looking for other jobs on their district-issued computers, the Star reported. In fact, one superintendent’s internet records reportedly included two sites with pornographic material—an apparent violation of common school district internet policies, and one that cost former Hamilton Southeastern Superintendent Robert Herrold his job in September. It was Herrold’s example that prompted the Star’s investigation. The Star’s review of 6,691 web sites on superintendents’ computers showed that half of the sites clearly were education pages. But 3,000 other sites—some of which also could have been viewed for educational purposes—ranged from the popular Amazon.com shopping site to more obscure sites. DA eyes agency's failure to release school internet logs: Utah Education Network faces sanctions for overwriting data it was ordered to disclose Rebecca Flowers October 1, 1998 Failure to hand over certain logs that track the wanderings of school computer users on the world wide web--including records showing attempts to visit sexually oriented or other banned sites--could result in a criminal investigation by a county district attorney in Utah. The target of the probe: the Utah Education Network (UEN), a public/private consortium that provides internet service to Utah's K-12 schools districts. In April, Michael Sims, an anti-censorship internet activist, filed for access to the school computer logs under Utah's sunshine law. He wanted to check what web sites were being blocked by internet content filters used by Utah schools. At first, UEN officials refused Sims' request, claiming they didn't own the logs. They said those records belonged to the individual school districts. Sims appealed that denial to the State Records Committee. At a hearing last month, the committee agreed with Sims and ordered that the computer logs, purged of any confidential material, be released. Private web forum snags school board eSchool News staff and wire service reports October 1, 2000 Members of the Beaufort County (South Carolina) School Board and district Superintendent Herman Gaither have come under fire for using a private internet bulletin board to discuss school district matters. The private electronic forum might constitute a violation of the state’s freedom of information laws, a South Carolina media attorney says. The issue raises questions about how existing laws meant to ensure the open exchange of public information should be applied to modern technologies such as eMail and the internet. Gaither said he set up the bulletin board so he could share information with board members on “sensitive or semiprivate information.” Only Gaither and board members had access to the site, which let them read and respond to internal messages. Jay Bender, the attorney for the South Carolina Press Association, said the state’s Freedom of Information Act prohibits public agencies from using technology to conduct their business in private and that the bulletin board might violate the law. Board’s web feedback criticized Elizabeth B. Guerard, Assistant Editor March 1, 2000 A Pennsylvania school board’s use of comments received over the internet has set off a controversy involving the state’s sunshine laws, which require open access to public meetings. When Central Bucks School District officials were faced with tough decisions that would uproot and place some 2,800 students in new schools, they solicited feedback from parents over the internet instead of using the traditional, face-toface format of a school board meeting. Administrators at the Doylestown, Pa.-based district—the third largest in the state—say the process made it easy for them to see where the greatest need for change was. But some parents who were unhappy with the proposed changes have questioned the validity of transferring the democratic process online. For one thing, the hundreds of electronic comments that were posted to the district’s web site were not made public. Barry Kaufmann, executive director of Common Cause Pennsylvania, a state public interest lobby, said parents should be concerned that comments made online were not shared with others in the community. E-Document Policy • Create and enforce an e-document policy that minimizes the time the information is stored • Enforce the policy in a uniform way • Create a litigation response that preserves data at the outset of litigation • Educate employees on the need for a business approach to e-documents – NSBA Legal Issues and Education Technology Domain Names Norwichschools.org vs Norwichschools.com • Purchase all available names Maintain all school domain names rigorously • Porno site appears under school name • High cost of re-purchase Legitimate third parties have put up school web sites that many parents believe is the “official” school site. • Irate e-mails that school didn’t respond CIPA & E-Rate Must certify that all users are protected from inappropriate materials Must have public meeting Must have AUP