1 IN THE HIGH COURT OF MALAYA AT KUALA LUMPUR (COMMERCIAL DIVISION) SUIT NO: 22NCC-322-04/2013 SALCON ENGINEERING BERHAD v. CIRCLE RING NETWORK SDN. BHD. GROUNDS OF JUDGMENT Brief Background The Plaintiff was awarded a contract by Air Kelantan Sendirian Berhad (“AKSB”) to install Smartmeters in the premises of its consumers under the NRW Kelantan Project (“the said Project”), for and on behalf of AKSB. The Smartmeters were to replace the old original mechanical water meters. The Plaintiff was appointed by the Defendant to supply the Smartmeters for the said Project. By a Purchase Order No. PO 029135 dated 25.9.2008, which was subject to the Terms and Conditions attached thereto (hereinafter referred to as “the said Agreement”), the Defendant had agreed to supply to the Plaintiff with 80,000 units of NRW-E-Meter-003, Fully Electronic Non-Mechanical Water Meter Smartmeter (Model: SM150VR) (hereinafter referred to as “the Smartmeters”) for a purchase price of RM10,800,000.00 for the said Project for and 2 on behalf of AKSB. The Plaintiff had paid the Defendant a sum of RM9,767,520.00 being payment of 95% purchase price for the 76,160 units of Smartmeters. The Plaintiff retained 5% of the purchase price, as stipulated in Clause 16 of the Terms and Conditions of the said Agreement. It is contended by the Plaintiff that the Defendant at all material times acknowledge that the Smartmeters it had to supply were to be installed by the Plaintiff in the premises of consumers under the Project for and on behalf of AKSB, as stipulated in the said Agreement. The Smartmeters were duly delivered and installed in batches. The Defendant delivered a total of 76,160 units of the Smartmeters for the said Project. Pursuant to the installation of the Smartmeters supplied by the Defendant, it is alleged by the Plaintiff that there were numerous and various problems encountered by the consumers. The Defendant had, midway through the Project suggested that the Smartmeters be replaced with another Smartmeter Model 150E to overcome the said various problems. The Defendant was also unable to manufacture the SM150VR Smartmeters due to a shortage of electronic components from their sole supplier, to meet the supply of the high number of replacement SM150VR Smartmeters needed. As a result of all the problems and complaints received pertaining to the Smartmeters, Suruhanjaya Perkhidmatan Air Negara (‘SPAN’) suspended the Defendant’s SPAN certificate vide its letter dated 9.8.2010 and instructed the Defendant to:- 3 (i) Immediately cease supplying or providing any more of the Smartmeters to any of the meter providers/operators in Peninsular Malaysia or Federal Territory of Labuan, pending investigation by SPAN; (ii) Furnish SPAN a complete report on the reasons for the defects of the Smartmeters, and the remedial measures taken to resolve the problems, within 14 days of the SPAN’s letter; and (iii) The failure of the Defendant to furnish the said report or revert with reasonable response within the time stipulated will result in the Defendant’s registration certificate being revoked by SPAN and the Smartmeters will not be permitted to be utilized in the water industry in Peninsular Malaysia or the Federal Territory of Labuan. The Plaintiff’s Claim The Plaintiff had awarded the contract to the Defendant to supply the Smartmeters for the said Project based on the following representations made by the Defendant:(i) the Defendant was the sole supplier of the Smartmeters in Malaysia; (ii) that the Defendant had successfully supplied and installed the Smartmeters for various other projects; (iii) the testing of the Smartmeters are of international testing standard; 4 (iv) the Smartmeters are being used inter alia, in various countries such as the United Kingdom, Europe, Korea, Philippines and Indonesia; and (v) the Smartmeters are of an approved quality and a product registered with Suruhanjaya Perkhidmatan Air Negara (“SPAN”) and certified by SIRIM QAS. It is the Plaintiff’s case that the Smartmeters supplied and installed by the Defendant at the consumers’ premises encountered numerous and various problems. Amongst the problems encountered and complaints raised by the consumers were as follows: (i) the Smartmeters were not recording any clear readings; (ii) there were no meter readings appearing on the LCD or displayed on the digital screen of the Smartmeters; (iii) the Smartmeters were recording unreasonably high bills, exceeding the normal consumption of the premises; (iv) the Earth Conductivity Strip (ECS) was not installed on each of the Smartmeters; (v) the Smartmeters were faulty and defective due to problems with the Printed Circuit Board (PCB); (vi) the Smartmeters were faulty and defective due to battery failure although according to the specifications, battery is to last for 10 to 15 years; and 5 (vii) the Smartmeters recordings were inaccurate, unreliable and doubtful. The problem was raised by AKSB with the Plaintiff and also with the Defendant. The Plaintiff had repeatedly requested the Defendant to find a solution and/or rectify the problems, as raised by AKSB and the consumers as a result of the installation of the defective and/ or malfunctioning Smartmeters at the consumers’ premises. It is the contention of the Plaintiff that the Defendant had, at all material time full knowledge and was aware of all the problems or issues raised by the Plaintiff and AKSB. In fact, the Defendant had acknowledged the problems, and admitted to the defectiveness of the Smartmeters, and had promised to rectify and/or resolve the problems, vide its numerous letters to the Plaintiff and/or AKSB, in particular letters dated 8.3.2011 and 9.3.2011, and at various meetings held, in particular at the meeting held on 23.8.2010 attended by, among others, the Plaintiff, the Defendant, AKSB and SPAN. SPAN also very much doubted the recommendation of the Defendant to install the 2nd “grounding wire” for the meters that recorded very high readings, as this feature was not part of the specifications when the meters were tested and awarded the SIRIM QAS certification. SPAN also doubted the effectiveness of this and the method of installation, which was not practical. The Defendant had agreed to accept responsibility for the defective Smartmeters and promised the Plaintiff and AKSB to take remedial measures to resolve the problems, as follows: 6 (i) replace all the defective Smartmeters manufactured between years 2007 and 2008 that had been installed by the Plaintiff at the consumers premises, with the Smartmeters manufactured in 2009; and (ii) install the Instrument Bond on every Smartmeters already installed and delivered and to be delivered. AKSB had further instructed the Plaintiff to ensure the above remedial steps be carried out on an urgent basis. However, due to the failure of the Defendant to take remedial measures and/or resolve the problems with regards to the Smartmeters, AKSB, vide letter dated 27.2.2011, decided to discontinue with the usage of the Smartmeters with serial number beginning with “08” as the said Smartmeters with the said serial number encountered various and numerous problems after the installation at the sites and/or consumers’ premises. AKSB instructed the Plaintiff to discontinue installation of the Smartmeters with the said serial numbers. In respect of the Smartmeters with the said serial numbers already installed at the site or premises, AKSB requested the Plaintiff to replace the said meters with new meters to avoid continuous and prolonged problems to AKSB and its consumers. The Defendant had promised to resolve this problem immediately and suggested that the Smartmeters be replaced with another Smartmeter Model 150E. AKSB agreed to replace the Smartmeters with Smartmeter Model 150E with the following conditions:- 7 (i) the said replacement does not involve additional cost; (ii) the Smartmeter Model 150E is of better quality; (iii) in the event there is any defectiveness/damage to the quality of any one of the Smartmeter Model 150E, then the usage of the Smartmeter Model 150E shall be cancelled and all the said Smartmeters will be returned en masse to the Defendant; and (iv) the product warranty of the Smartmeter Model 150E was to be the same as the Smartmeter SM150VR. In spite of admitting and acknowledging the issues and/or problems, and giving an undertaking to the Plaintiff and AKSB to resolve the problems, as well as the Plaintiff’s repeated request to the Defendant to take the defective Smartmeters and to send replacements, to fix the Instrument Bond, to deliver the different model of Smartmeters, as promised, the Defendant neglected, failed and/or refused to do so and to resolve the Problems. As a result of the Defendant’s neglect, failure and/or refusal, AKSB had rejected all the Smartmeters under the Project and requested the Plaintiff to replace all the Smartmeters, whether installed or otherwise, with mechanical meters. The Plaintiff subsequently returned all the Smartmeters purchased under the Agreement and the Smartmeter Model 150E for being defective, faulty and/or malfunctioned to the Defendant, and replaced the Smartmeter with mechanical meters as instructed by AKSB. As a result, the Plaintiff had incurred additional cost. 8 However, the Defendant vide its letter dated 12.6.2012 refused to accept all the Smartmeters returned by the Plaintiff. The Plaintiff stated that the Defendant had failed to conform with and had breached the terms and conditions of the Agreement in respect of the supply of the Smartmeters for the said Project. The brief particulars of the Defendant’s said breach of the Agreement are as follows: (i) supplying the Smartmeters which are not of merchantable quality and not fit for the purpose of the Project; (ii) failing, neglecting and/or refusing to strictly conform to the Technical Specifications of the Smartmeters, attached to the Agreement; (iii) continuously failing, neglecting and/or refusing to replace the defective Smartmeters despite numerous reminders; and (iv) continuously failing, neglecting and/or refusing to take remedial action to overcome and prevent recurring problems to the said defective Smartmeters despite numerous reminders. The Defendant according to the Plaintiff refused to perform its obligations in entirety under the Agreement, thus repudiating the Agreement. It is the contention of the Plaintiff that due to the Defendant’s repudiation and breach, the Smartmeters were rejected in total by AKSB under the Project, and as a result the Plaintiff had to source for and procure mechanical meters as replacement 9 of the rejected Smartmeters for the entire Project from another supplier, thus incurring further loss and damage. The Agreement was repudiated by the Defendant and the said repudiation was accepted by the Plaintiff. The Plaintiff claimed a sum RM10,079,126.20 being the amount paid to the Defendant together with damages and loss suffered as a result of the said repudiation. The Plaintiff’s solicitors issued a letter of demand dated 28.8.2012 to the Defendant as a result of the said repudiation. Despite repeated demands and reminders, the Defendant had failed, neglected and/ or refused to pay the amount of RM10,079,126.20 being the amount paid to the Defendant together with damages and loss suffered by the Plaintiff as a result of the said repudiation. Defendant’s Defence and Counter Claim The Defendant contended that the Plaintiff refused and/or neglected to pay the sum of RM514,080.00 which should have been paid to the Defendant after the warranty period of the Smartmeters had lapsed. It is contended by the Defendant that at all material times, the Smartmeters had been certified as a measuring instrument by European Community, SIRIM QAS and SPAN. In their defence the Defendant raised the following: (a) the Smartmeters were not stored properly thus badly damaging the Smartmeters causing the display to be faded or with blank display; 10 (b) the Plaintiff acted against the advice of the Defendant and/or did not comply with the Instructions for Storage, Handling and Installation Manual of the Smartmeters; (c) the total rejected Smartmeters sent to the Defendant were 7,027 units only and not 60,425 as alleged by the Plaintiff; (d) the Smartmeters supplied to the Plaintiff were based on the requirement of the Plaintiff for the said Project, whereby the requirement was based on a tender advertisement in the New Straits Times; (e) the Plaintiff failed and/or neglected to carry out checks for the underground electricity surge and/or to fit the necessary Instrument Bond as illustrated in Figure 8 Instructions for Storage, Handling and Installation Manual; (f) the Plaintiff failed to install the Smartmeters with the Instrument Bond in accordance with the Instructions for the Storage, Handling and Installation Manual that have caused the battery to drain abnormally and the readings of the Smartmeters to fluctuate thereby affecting the readings of the Smartmeters; (g) the Plaintiff did not order from the Defendant the Instrument Bond to be installed; (h) the Plaintiff did not inspect and clean up the upstream water pipeworks where iron filings were found in the 11 Smartmeters and the said iron filings have shortened the internal measurement electrode of the Smartmeters resulting in intermittent or erratic readings; (i) the warranty period of one year for the delivered Smartmeters had expired and therefore the Plaintiff had no right to return the Smartmeters and/or make any claim against the Defendant; (j) the Plaintiff had failed to properly inspect all the Smartmeters received from the Defendant and/or informed the Defendant within 14 days from the date of receipt that the Smartmeters were faulty as provided for under the Terms and Conditions of the Purchase Order; and (k) in the early part of 2012, 100 Smartmeters were tested in a pilot scheme test in Kota Bharu and they were found by AKSB to be problem free. The Defendant further submitted that SPAN was satisfied with its report which it had furnished in December 2012, that the Smartmeters were working satisfactorily. The Defendant contends that it had, at all material times satisfactorily performed its obligations. The Defendant counter-claims against the Plaintiff for the sum of RM514,080.00 being the retention sum held by the Plaintiff. 12 The Trial The trial commenced on 7.10.2013 and continued on 8.10.2013, 9.10.2013, 29.10.2013, 24.2.2014, 25.2.2014 ending on 26.2.2014. A total of eight witnesses were called to give evidence, that is, five (5) Plaintiff’s witnesses and three (3) witnesses for the Defendant. The documents referred during the trial proceedings are as follow:(i) Bundle of Pleadings; (ii) Ikatan Dokumen-dokumen (Plaintif) marked as A1 – which during the course of the trial, both parties agreed for its placement to be under Part B, that is agreed as to existence but subject to cross-examination; (iii) Ikatan Dokumen-dokumen (Plaintif) marked as A2 – which during the course of the trial, both parties agreed for its placement to be under Part B, that is agreed as to existence but subject to cross-examination; and (iv) Ikatan Dokumen Defendan marked as B. After the commencement of the trial, i.e. on 28.10.2013, the Plaintiff decided to file a further bundle of documents containing the complete Tender documents for the NRW Kelantan Project with the full Technical Specifications However, the admission of the said document was disallowed as directions for filing of all documents pertinent to the trial were given during case management on 18.7.2013. The Parties were present during the case management and had notice of the directions of this Court to file the Common Bundle of Documents by 17.8.2013. The Defendant also attempted 13 to file an additional bundle of documents which was also disallowed by this Court based on the same reason. The witnesses who testified in Court were as follows:The Plaintiff (i) Dato’ Teo Yen Hue (PW1) – the CEO of Suruhanjaya Perkhidmatan Air Negara (SPAN); (ii) Ms. Chai Ai Nai (PW2) – the former General Manager, Water Resources of the Plaintiff for the Kelantan NRW Project; (iii) Mr. Lee Choon Weng (PW3) – the current General Manager, Water Resources of the Plaintiff; (iv) Tuan Haji Wan Mohd. Zamri Bin Wan Ismail (PW4) – Ketua Jabatan Teknikal dan Pengeluaran Air Kelantan Sdn. Bhd. (AKSB); and (v) Encik Ahmadunissah Bin Abdullah (PW5) – Assistant Project Manager of the Plaintiff, Kelantan NRW Project; The Defendant (i) Encik Azmi Bin Musa (DW1) – Auditor Utama, SIRIM QAS; (ii) Encik Hafizal Bin Abu Bakar (DW2) – Project Assistant Manager of the Defendant; and 14 (iii) Mr. Leong Sze Choong (DW3) – former General Manager of Operations for EPMB, the holding company of the Defendant. Decision and Reasons The Plaintiff pleaded that the Defendant had failed to conform with and had breached the terms and conditions of the Purchase Order (PO) in respect of the supply of the Smartmeters for the said Project. The particulars of the breach as pleaded in paragraph 23 of the Statement of Claim by the Plaintiff are as follows, “ a. Supplying the Smartmeters which are not of merchantable quality and not fit for the purpose of the Project; b. Failing, neglecting and/or refusing to strictly conform to the Technical Specifications of the Smartmeters, attached to the Agreement; c. Continuously failing neglecting and /or refusing to replace the defective Smartmeters despite numerous reminders; and d. Continuously failing, neglecting and/or refusing to remedial action to overcome and prevent recurring problems to the said defective Smartmeters despite numerous reminders.”. Issues i. Whether the Smartmeters supplied by the Defendant was not in conformity with the Technical Specifications. ii. Whether the Smartmeters supplied by the Defendant were of merchantable quality. Compliance of the Technical Specifications I propose to deal with regards to the compliance with the Technical Specifications attached as Appendix I to terms and conditions of the Purchase Order (PO). Pursuant to the terms and conditions of 15 the PO dated 25.9.2008 between the Parties, the Defendant agreed to supply to the Plaintiff 80,000 units of NRW-E-metg-003, a fully electronic non mechanical water meter known as Smartmeter (SM150VR) for a purchase price of RM10,800,000.00 for the said Project. The Smartmeters were to replace all the original manual water meters in the whole state of Kelantan, “ 1) Salcon Engineering Berhad (hereinafter referred to as the “Employer”) is desirous of procuring Water Meters (hereinafter referred to as “Equipment’) for the use at the Kelantan NRW (hereinafter referred to as “Project”)…”. The installation of the Smartmeters however, would be by contractors appointed by the Plaintiff. The Defendant supplied and delivered a total of 76,160 units of Smartmeters to the Plaintiff for the said Project. During the course of installation (between 2009-2011) the Plaintiff returned a total of 60,425 units out of the 76,160 units as the meters supplied were found to be defective. The Plaintiff in its pleadings stated that the Defendant had failed to conform with and breached the terms and conditions of the PO, “The Plaintiff states that the Defendant had failed to conform with and had breached the terms and conditions of the Agreement in respect of the supply of the Smartmeters for the said Project. The brief particulars of the Defendant’s breach of the Agreement are as follows, a….. b. Failing, neglecting and/or refusing to strictly conform to the Technical Specifications of the Smartmeters, attached to the Agreement… c…. d….. ……”. 16 According to the terms and conditions of the PO (re: pg1-4A1) the units supplied must conform with the Technical Specifications as required by AKSB in its tender, “ 7) Guarantee and Warranty The Supplier warrants for 12 months from the date of delivery that the Equipment supplied shall be guaranteed against any defect in manufacturing, packing or handling and shall strictly conform to the Technical Specifications (as per Appendix I attached) and the accuracy of the Equipment shall be within the allowable limit as well as fit for its intended purpose, i.e. for use in the Project.”. The terms of the PO expressly stipulates the meter to be supplied “…shall strictly conform to the Technical Specifications”. The basis of the Plaintiff’s claim against the Defendant as pleaded is the nonconformity of the Technical Specifications. Despite pleading the nonconformity of the Technical Specifications, the Learned Counsel for the Plaintiff did not include the said Technical Specifications in the Common Bundle of Document (CBD). It was only when prompted by this Court during the trial that the learned Plaintiff’s Counsel realized that they had not included in the CBD the most important crucial piece of documentary evidence which the Plaintiff’s case is dependent upon. An oral application was then made during the trial by the Learned Counsel for the Plaintiff to admit the Technical Specification as evidence. The Defence Counsel objected to the admission of the documents as the trial had commenced and that further instruction regarding the documents would be needed from his client. After submissions by both Counsels the application was dismissed as the Parties were given ample 17 opportunities to file and exchange documents prior to the commencement of the trial. Furthermore, the Technical Specifications is not a newly discovered document and the Plaintiff had knowledge and possession of the said document from the very beginning. The first case management before this Court was on 18.6.2013 and with consent of the Parties trial dates were fixed from 7.10.2013 to 10.10.2013. Directions were then given to the Parties to file the Bundle of Pleadings, Common Bundles of Documents, Agreed Facts and Issues. Witness Statements were to be filed and exchanged by 30.9.2013. Prior to the case management before me the Parties had attended a number case managements before the Learned SAR on 15.4.2013, 29.4.2013 and 3.6.2013. The Plaintiff’s application to amend the Statement of Claim was allowed on 4.9.2013. The final case management was then conducted on 30.9.2013 with no indication or intimation by the Plaintiff‘s Counsel that they had any intention to file further documents. The Technical Specifications was not a newly discovered evidence by the Plaintiff and in fact, formed the basis of the Plaintiff’s claims against the Defendant. As such, the absence of such a document would mean that this Court is unable to make any findings whether the Smartmeters supplied by the Defendant did not conform with the Technical Specifications. However, it is observed by this Court that in its pleadings, the Plaintiff did not even particularize or describe the specific technical non-compliance but merely made a general assertion in the Statement of Claim that the Plaintiff did not conform with the Technical Specifications. 18 As the document containing the Technical Specifications was not adduced as evidence and the Plaintiff did not specify or plead the Technical Specifications that was not complied with this Court is unable to determine whether the Smartmeters supplied by the Defendant was not in conformity with the Technical Specifications as provided by AKSB through the Plaintiff. The Complaints The Smartmeters supplied by the Defendant are fully electronic non-mechanical water meters. The installation of the said meters was the responsibility of the Plaintiff. Clause 13 of the terms and conditions of the PO stipulated that the Defendant was to deliver the meters to the project site at Kelantan latest by 30.6.2009 with the 1st delivery for 20,000 units of the meters to be done by 30.10.2008 and subsequent delivery of 20,000 units per month. The supply of the Smartmeters were delivered by the Defendant to the Plaintiff in batches between 2009 and 2011. The Defendant delivered a total of 76,160 units of the Smartmeters. A total of 60,425 units were rejected and returned to the Defendant. The Smartmeters have a warranty period of 12 months from the date of delivery against battery failure. The terms and conditions of the PO stipulates that the Plaintiff may reject the Smartmeters supplied within 14 days of delivery if it is found to be damaged or not conforming to the Technical Specifications. The Defendant delivered the first batch of Smartmeters to the Plaintiff between September 2008 and June 2009. According to the terms and conditions of the PO, the Plaintiff must inspect the meters for any defects and notify the Defendant in writing of the rejection within 19 fourteen days from the date of the delivery (Re: Clause 8). Under the terms of the PO, the Plaintiff is required to check the meters for any physical damage that are verifiable visually from the date of receiving of each delivery and within fourteen days give notification and evidence of damage (Re: Clause 9). After the Smartmeters were installed at the consumers’ premises there were complaints as follows: i. the Smartmeters were not recording any clear readings; ii. no meter readings appearing on the LCD or displayed on the digital screen of the Smartmeters; iii. the Smartmeters were recording unreasonably high bills, exceeding normal consumption of the premises; iv. the Instrument Bond (ECS) was not installed on each Smartmeters; v. the Smartmeters were faulty and defective due to problems with the Printed Circuit Board (PCB); and vi. the Smartmeters were faulty and defective due to battery failure. By a letter dated 11.11.2009, AKSB notified the Plaintiff that they had received complaints regarding the meters supplied by the Defendant. The Plaintiff then notified the Defendant of the complaints with received with regards to the Smartmeters. However, no evidence was adduced by the Plaintiff through any of its witnesses that they 20 had physically checked the Smartmeters supplied for any damages or for any non-compliance of the Technical Specifications. Clause 8 of the terms and conditions of the PO provides, “ Rejection In the event that the Equipment supplied by the Supplier have been discovered or determined to be damaged in any way, inferior to or not confirming to the Technical Specification, the Employer shall notify the Supplier in writing of the rejection within fourteen (14) days from the date of delivery of the same. The Supplier shall bear all its own costs, expenses or charges incurred in order to remove and replace such rejected Equipment within the time stipulated in the written notice. If the Supplier shall fail to comply with the above, the Employer shall have the right to procure replacement for the rejected Equipment and all costs, expenses and losses thereby incurred by the Employer shall be recovered from the Supplier.”. Based on the documentary evidence and testimony, no evidence was adduced by the Plaintiff that they had notified the Defendant in writing rejecting the Smartmeters within fourteen days from the date of delivery as required under the terms and conditions of the PO. No explaination were given by the Plaintiff why they had not adhere to the terms and conditions of the PO. Based on the foregoing, this Court is satisfied that the Plaintiff did not give any notice in writing rejecting the Smartmeter within the agreed stipulated time pursuant to clause 8 of the terms and conditions of the PO. Serial Numbers ‘08’ and ‘09’ It is contended by the Plaintiff that 60,000 units of the Smartmeters with the serial number ‘08’ were not of merchantable quality and not 21 fit for its purpose. By a letter dated 5.8.2010, AKSB notified in writing to the Defendant that the meters with serial number ‘08’ had serious problems, “....penggunaan smartmeters yang no. siri bermula 08.....mengalami masalah yang serius selepas pemasangan.”. However, AKSB did not mention that the meters were not fit for its purpose but instead instructed the Defendant to replace the meters. This was confirmed by the Plaintiff vide letter dated 9.8.2010. Subsequently, AKSB then issued a letter to the Plaintiff dated 7.10.2010 and informed as follows, “ SALCON ENGINEERING BERHAD JV FALLAH TECHNOLOGY SDN BHD 15th Floor Menara Summit Persiaran Kewajipan, USJ 1 47600 UEP Subang Jaya SELANGOR DARUL EHSAN. Tel: 03-8024 8822 Fak: 03-8024 8811 No. Kontrak :AKSB/P&P/UK/NRW/08/09 PROJEK: MENJALANKAN KAJIAN DAN KERJA PERLAKSANAAN PROGRAM NRW SELURUH NEGARA KELANTAN PER: ISU PENGGUNAAN SMARTMETER DI BAWAH PROJEK NRW . Dengan segala hormatnya perkara di atas dan keputusan mesyuarat bersama SPAN, pihak AKSB, PZK Sdn Bhd dan pihak kontraktor dengan pembekal smartmeter bahawa masalah bacaan tidak keluar pada skrin sebagaimana yang berlaku di Negeri Kelantan adalah disebabkan masalah yang terjadi kepada PCB (Print Circuit Board) yang dikesani semasa pembuatan di kilang smartmeter iaitu bagi batch dan pembuatan tahun 2007-2008. Manakala bagi masalah berkaitan bil tinggi yang tidak munasabah yang direkodkan adalah disebabkan terdapatnya kebocoran arus elektrik di lokasi pemasangan smartmeter tersebut yang menyebabkan system elektronik meter terganggu yang menyebabkan bacaan meter tidak betul. Bagi menyelesaikan masalah yang dihadapi oleh pihak AKSB, pada mesyuarat tersebut pihak AKSB telah memutuskan supaya metermeter yang bermasalah dengan PCB keluaran tahun 2007-2008 ditarik balik di tapak yang telah dipasang di premis dan yang masih ada dalam stok pihak kontraktor. Pihak kontraktor diminta menukarkannya dengan smartmeter keluaran PCB tahun 2009 yang didakwa oleh pihak pembekal bahawa masalah PCB telah diatasi. 22 Manakala masalah smartmeter yang merekodkan bil tinggi pula, pihak kontraktor dikehendaki mengadakan pemasangan ‘instrument bond’ bagi setiap meter yang dipasang di tapak. Pihak kontrakor pada mesyuarat tersebut telah bersetuju dengan keputuan yang diambil oleh pihak AKSB dan akan membuat tindakan selanjutnya termasuk berbincang dengan pihak smartmeter berhubung dengan masalah tuntutan caj tambahan. Sehubungan dengan itu, pihak tuan adalah dikehendaki menyegerakan kerja-kerja pemasangan smartmeter yang menggunakan PCB keluaran tahun 2009 termasuk menggantikan smartmeter sediada yang dipasang di tapak yang keluaran tahun 2007-2008. Pihak kontraktor juga dikehendaki mengadakan pemasangan instrument bond terhadap meter-meter yang telah dan akan dipasang bagi mengelak dari berlakunya bil yang tinggi yang akan menyebabkan masalah kepada penggunaan AKSB.”. The aforesaid letter from AKSB further confirmed that the cause of the high readings was due to the electricity leakages and not due to any manufacturing defect. After identifying the cause of the problems, the Defendant replaced and installed Smartmeters with ECS approved by SPAN. By a letter dated 8.5.2011 AKSB informed the Plaintiff, “ Perkara diatas adalah dirujuk dan lawatan pemeriksaan ke kilang smartmeter (EP Manufacturing Bhd) di kawasan Perindustrian Shah Alam pada 4/5/2011 oleh wakil AKSB (Ir. Mohd Zain Ismail) dan wakil dari PZK (Ir. Kamal & En. Zahlan) serta pihak kontraktor Salcon Engineering Berhad (Ir. Lee Chon Wang) adalah berkaitan. 2. Susulan daripada lawatan tersebut beberapa isu telah dibincang dan dipersetujui bersama Pengurus Pengeluaran EP Manufacturing (En. Rizal) sebagaimana berikut: i. Pihak pembekal telah bersetuju untuk membuat penghantaran ke tapak smartmeter model 150-E pada 13/5/2011 (Jumaat) sebanyak 2000 unit. ii. Bagi penghantaran baki terhadap smartmeter yang rosak akan diganti dengan model 150VR. Penghantaran ke tapak akan dilakukan pada 20/5/2011 iaitu sebanyak 3000 nos. Baki penghantaran akan dilakukan setiap minggu sehingga kepada kuantiti yang dikemukakan oleh pihak kontraktor. 23 iii. Kontraktor dikehendaki memulakan pemasangan meter ditapak sejurus selepas bekalan meter sampai iaitu pada 14/5/2011. Untuk makluman, perbincangan mengenai isu penghantaran dan pemasangan smartmeter model SM150E telah dibuat semasa Mesyuarat Teknikal dan Kemajuan Projek No. 28 (4/2011) pada 21 April 2011 yang telah dipengerusikan oleh penandatangan. Hasil daripada perbincangan, pihak kami telah merumuskan sebagaimana berikut: a. Sejumlah 13,000 unit smartmeter model SM150VR yang masih berada di dalam simpanan stor Salcon yang telah sahkan berfungsi sepenuhnya oleh pihak Circle Ring, telah ditolak untuk pemasangan disebabkan ianya terdiri dari meter yang mempunyai no. siri 08XXXXXXXXX – batch smartmeter yang mempunyai kadar kerosakan yang tertinggi. b. Pihak Circle Ring telah berjanji untuk menghantar sebanyak 5,000 unit smartmeter model SM150E pada bulan May 2011 bagi menggantikan model SM150VR yang telah rosak. Sehingga 23 April 2011 pihak kontraktor telah menerima sebanyak 500 unit smartmeter model SM150E untuk dipasang. c. Seperti yang telah dipersetujui sebulat suara di dalam mesyuarat tersebut, pihak AKSB berhak untuk menolak keseluruhan batch smartmeter model SM 150E yang dibekalkan sekiranya berlaku sebarang kerosakan atau kegagaln berfunsi. d. Pihak AKSB masih menunggu pihak Circle Ring untuk menghantar wakil teknikal bagi memeriksa pemasangan smartmeter di tapak. e. Pihak Circle Ring perlulah memastikan bahawa meter model SM150E adalah model yang lebih baik dari segi kualiti dan juga spesifikasi berbanding dengan model SM150VR. Justeru itu pihak pembekal diminta untuk memberikan ‘warranty certificate’ untuk setiapunit meter yang dibekalkan. f. Adalah menjadi tanggungjawab pihak Circle Ring untuk memastikan setiap meter yang dibekalkan untuk kegunaan AKSB mengikuti segala piawaian dan standard yang telah ditetapkan oleh pihak SIRIM dan SPAN serta mendapat sijil kelulusan.”. The aforementioned letter confirmed that the Defendant was to replace the Model 150-E with Model 150VR and that the Plaintiff had agreed as well as accepted the offer of replacement of the 24 defective meters by the Defendant. The replaced meters were to be delivered by 14.5.2011. The letter did not specify the defects but merely states that the meters with the serial number “08” had a high rate of defects. By this letter, the original delivery date stipulated in terms and conditions of the PO was extended to 14.5.2011. Having heard the testimonies of the witnesses of both the Plaintiff’s and the Defendant’s and based on the evaluation of the evidence adduced, this Court is satisfied that the meters supplied were of merchantable quality. The cause of the high readings recorded was not due to any manufacturing defects or non-compliance of technical specification. The Defendant upon being alerted of the complaints and with consent of the Plaintiff and AKSB rectify and replace the meters. Sticker Labels The first complaint by AKSB was with regards to the quality of the sticker labels with the serial numbers of the Smartmeters. By a letter dated 5.4.2009 (Re: pg 15 A) AKSB requested that the sticker labels be replaced with engraved serial numbers. It was agreed and proposed by the Defendant. This was confirmed by the Plaintiff’s own witness, PW2 through her Witness Statement (WS) that the Defendant would undertake the delivery of engraved Smartmeters in 3 stage as requested by AKSB as follows, i. to engrave and deliver the completed 16,200 units of Smartmeters from Shah Alam; ii. to engrave and deliver the completed 15,720 units of Smartmeters from Shah Alam; and 25 iii. to send the engraving equipment, machinery and workers to Kota Bharu to engrave the 48,080 that has been delivered by the Defendant. No evidence was adduced by the Plaintiff through any of its witnesses that the requirement to engrave the serial numbers on the Smartmeters was in fact a condition under the Technical Specifications and failure to do so would mean that the Defendant was in breached of the PO. However, based on the correspondence between the Plaintiff and the Defendant it was a request from AKSB after the Smartmeters were delivered. At a discussion that was held on 15.4.2009 between the parties with AKSB it was mutually agreed that the engraving of the serial number will be done on the side of the meter body. Samples of the engraved Smartmeters were couriered to AKSB for approval on 22.4.2009. AKSB acknowledged that engraving is preferred. The Defendant through its letter to the Plaintiff dated 5.5.2009 (Re: pg 16-17 A1) had informed that the Smartmeters are produced with the Serial Number stickers and have been installed in Korea, the Philippines and Europe without any problems with the sticker labels. Based on the evidence the issue with regards to the sticker labels cannot be regarded as a manufacturing defect and that the said meters supplied were not of merchantable quality. It was not even a requirement by AKSB when the Defendant tendered for the supply of the Smartmeters. It was only after delivery that the request was made by AKSB to engrave the meters supplied pursuant to the PO. Neither can it be a non compliance of the Technical Specification as it 26 was never a requirement from the very beginning that with or without the engraved the serial number the Smartmeter is still fit for its purpose of the project. Therefore, based on the circumstances of the case and the evidence before this Court, there was no evidence adduced that the sticker label is in fact a manufacturing defect or even a technical requirement stipulated in the technical specification. The Defendant therefore did not breach the terms and conditions PO as alleged by the Plaintiff. Printer Circuit Board (PCB) After the Defendant was notified of the complaints with regards to the PCB it took steps to check and test individually the faulty units. The Defendant’s principal, Severn Trent UK’s representative, Mr. Alex Elder, came to Kota Bharu to investigate the complaints. It was discovered that the faults were due to the manual soldering of a PCB component. 176 units were found to be faulty due to manufacturing defects. The evidence shows that the Defendant took steps to replace the 176 units with new SM150VR Smartmeters complete with engraving as requested. The Plaintiff did not reject the units after it was replaced. Instrument Bond An instrument bond is a strip of wire to conduct static electricity throughout the metal pipeworks in the event there is a static discharge from external sources affecting the pipeworks. It was discovered that the high readings was due to electricity leakages. After the discovery of the electricity leakages, the Defendant advised the Plaintiff to install ECS. The Instrument Bond Kit was not part of the PO as it is considered as an accessory and sold separately. 27 Each Smartmeters delivered comes with the instruction for storage, handling and installation as well as, i) 1 set meter coupling/meter tail; and ii) 1 set 2 washer 45mm. The Defendant admitted in evidence that the Plaintiff had enquired about the Instrument Bond. According to the Defendant (DW3), Instrument Bond is normally used in temperate countries where static electricity is common as the static electricity will affect the readings. When it was discovered that in certain locations in Kelantan there were cases of leakages of electricity underground, it was then suggested by the Defendant to install an instrument bond to the Smartmeters. After the Instrument Bond was installed the readings of the usage of water came back to normal. This was confirmed by AKSB through its letter dated 20.4.2010 (Re:pg 58 A1), “ Susulan daripada pemasangan ‘Instrument Bond’ yang telah dilakukan kepada Smartmeter yang mengalami masaalah bacaan tinggi oleh wakil syarikat Circle Ring Network Sdn. Bhd….pada 23.2.2010 dan 24.2.2010 didapati rekod pengunaan air selepas pemasangan ‘Instrument Bond’ menurun hampir menyamai rekod pengunaan air semasa mengunakan meter mekanikal…”. PW1, the Chief Executive of Suruhanjaya Perkhidmatan Air Negara (SPAN) told the Court that he had issued a letter requesting the Defendant to prepare a report explaining the complaints. A number of meetings were held which was attended by the Plaintiff, Defendant and AKSB. At the meeting held on 23.8.2010, it was confirmed that the high meter readings was caused by electrically leakage, 28 “ 3.6 Untuk meter-meter yang menunjukkan bacaan yang tinggi pula ia disebabkan oleh kebocoran arus elektrik yang secara tidak langsung mempengaruhi medan magnet yang ada pada meter tersebut.”. The Defendant also informed the meeting that TNB had confirmed that the occurrences of electrical leakages but could not confirmed the exact number of locations, “ ….telah membuat semakan dengan pihak TNB dan TNB mengesahkan memang terdapat kes-kes kebocoran arus elektrik tetapi tidak dapat dipastikan jumlah lokasi yang terlibat.”. The high readings complained of was due to electrical leakages – an unexplained phenomenon. PW2, during cross-examination also testified that the quotation for the specification did not mention that the Smartmeters would be installed in a static electricity environment. PW2 admitted that the Plaintiff did not carry out any test in Kelantan before the meters were installed. The reason was because the Plaintiff followed the specifications as required by AKSB. It was further admitted in evidence by PW2 that the issue of the electrical leakages was not brought to the attention of the Defendant. PW2 during cross-examination confirmed that the meters offered to the client, AKSB was based on the tender. Based on the both oral and documentary evidence, this Court finds that the Defendant had taken steps to rectify the problems of the high readings by installing the instrument bond. The Plaintiff failed to prove that the high reading was due to any technical non-compliance by the Defendant or a manufacturing defects. The electrical leakages was an unexpected and unexplained occurrence which not even mentioned in the tender. 29 The Defendant supplied the meters as per the tender which did not take into consideration the occurrence electrical leakages. Nevertheless after the discovery of the electrical leakages the Plaintiff redesign the ECS and supplied the ESC at its own cost. The discovery of the electrical leakages was after the installation of the meters. The on the evaluation of the evidence, this Court is satisfied that the supplied were Smartmeters was of merchantable quality. The problem with regards to the high readings was not due to the meters supplied being defective but due to the underground electricity leakages. Rejection of the Smartmeters PW2 gave evidence that the specification required was given by the Plaintiff’s consultant. PW2 also confirmed that the tender specifications which must be complied with stated in the tender documents would be the full specifications from AKSB. None of the Plaintiff’s witnesses had testified that the Smartmeters delivered were inspected and rejected within 14 days after the delivery on the ground that it did not conform with the Technical Specification. DW1, from SIRIM QAS International gave evidence that the Smartmeters was approved by SIRIM and the SIRIM Certificate was issued up to July 2014. This evidence remained unrebutted and unchallenged by the Plaintiff The evidence adduced by the Defendant establish that the Defendant had supplied and delivered the Smartmeters to the Plaintiff according to the terms and conditions of the PO. The Plaintiff is therefore deemed to have accepted the meters which were duly delivered according to the terms and conditions of the said PO. 30 The Installation PW2 also confirmed that the Plaintiff did not have any trained installer for the Smartmeter and had in fact procured the services of subcontractors for the installation of the said water meters. However, no evidence was adduced by the Plaintiff that the sub-contractors had complied with the installation instructions. The Plaintiff did not call any of the installers to testify confirming that they had installed according to the instructions provided by the Defendant. No evidence was adduced by the Plaintiff to show the Smartmeters were defective or faulty due to the non-compliance of the Technical Specifications and that despite the meters being properly installed according to instructions, the meters could not be used. From March to September 2012, the Defendant had installed 100 units of the Smartmeters as a Pilot Scheme. AKSB in its report (page 16-82 D) had stated that the said 100 meters were operating satisfactorily. Storage of the Smartmeters It was argued by the Defendant that the Plaintiff did not store the Smartmeters properly. DW3 who was the General Manager of Operations of the Defendant gave evidence that on 11.11.2010, it was discovered that the Plaintiff had kept the Smartmeters in an open space. The original boxes were badly damaged due to rain and sunlight. The Smartmeters should have been stored in controlled conditions away from direct sunlight and must remain boxed until installation. The evidence adduced shows that the Smartmeters were not stored properly by the Plaintiff thus causing meters to be damaged. 31 The Warranty It was argued by the Plaintiff that if the delivery of the Smartmeters did not complied with the Technical Specification, the Plaintiff would have not have made the final payment of RM672,000.00. The expiration of the warranty period of 12 months would have been on 24.8.2010. The Defendant however, gave evidence that it never received any notice in writing from the Plaintiff. The terms and conditions of the PO provides as follows:(i) a warranty period of 12 months from the date of delivery against battery failure; (ii) the Plaintiff may in writing reject the Smartmeters within 14 days of delivery if it is found damaged or not conforming to the Technical Specification; and (iii) the Defendant is to supply and deliver the Smartmeters to the Plaintiff as per the PO. Based on the evidence of DW3 and supported by the evidence of PW2, the last delivery was delivered on 25.8.2009. The expiration of warranty period of 12 months would be on 24.8.2010. Despite the expiration of the warranty period, parties were trying to resolve the problem. The law on the breach of warranty was explained by Abdul Malik J (as he then was) in the case of Universal Cable (M) Bhd. v. Bakti Arena Sdn. Bhd. & Ors [2000] 3 CLJ 375 as follows: “ Now, when there is a breach of warranty, the contract remains in force and the first defendant as the buyer is restricted to a claim in damages. Section 12(3) of the SGA defines a warranty as a stipulation 32 collateral to the main purpose of the contract, the breach of which gives rise to a claim for damages but not to a right to reject the goods and treat the contract as repudiated. Section 12(4) of the SGA enacts that whether a stipulation in a contract of sale is a condition or a warranty depends in each case on the construction of the contract. The stipulation may be a condition, though called a warranty in the contract. Section 12(1) of the SGA enacts that a stipulation in a contract of sale with reference to goods which are the subject thereof may be a condition or a warranty. Thus, in order to satisfy the definition of a warranty, there must, first, be an agreement between the parties, a promise that the representation is or will be true (Behn v. Burness [1863] 3 B & S 751 at 755; Bentsen v. Taylor, Sons & Co. (2) [1893] 2 QB 274 CA; Heilbut, Symons & Co Ltd v. Buckleton [1913] AC 30, HL; Oscar Chess Ltd v. Williams [1957] 1 All ER 325, [1957] 1 WLR 370, CA; and Dick Bentley Productions Ltd v. Harold Smith (Motors) Ltd [1965] 1 WLR 623, CA). Secondly, the agreement must be collateral to the main purpose of the contract and it is for the purpose of transferring the property in and the possession of the goods of the description contracted for the buyer. The warranty is said to be collateral because the breach of it, unlike the breach of a condition, is not the breach of the whole consideration (Wallis, Son and Wells v. Pratt and Haynes [1910] 2 KB 1003 at 1012). Everything hinges on the contract. Whether a stipulation in a contract of sale is a condition the breach of which gives rise to a right to treat the contract as repudiated, or a warranty, the breach of which may give rise to a claim for damages, depends in each case on the construction of the contract itself (Cehave NV v. Bremer Handelsgesellschaft mbH, The Hansa Nord [1976] QB 44, [1975] 3 All ER 739,CA; Tradax International SA v. Goldschmidt SA [1977] 2 Lloyd’s Rep 04; Bremer Handelsgesellschaft mbH v. Vanden Avenne - I zegem PVBA [1978] 2 Lloyd’s Rep 109, HL; and Bnge Corpn v. Tradax SA [1981] 2 All ER 513, [1981] 1 WLR 711 HL). As demonstrated, s. 12 of the SGA expressly provides that a term essential to the main purpose of the contract where a breach of which will entitle the injured party to terminate the contract, or that a term is collateral to the main 33 purpose of the contract where its breach gives rise only to a claim for damages.”. What is meant by goods not of merchantable quality? Mah Weng Kwai, JC (as he then was) in Asia Pacific Information Services Sdn. Bhd. v. Cycle & Carriage Bintang Berhad & Anor Mercedes Benz Malaysia Sdn. Bhd. [2010] MLJU 233 referred to the Federal Court case of Seng Hin v. Arathoon Sons Ltd. [1968] 1 LNS 134; [1968] 2 MLJ 123 where it was held that: “...in order to show that the goods were not of a merchantable quality it had to be shown that the goods were of no use for any purpose for which such goods would normally be used and were therefore not saleable under that description.”. The Federal Court in Seng Hin v. Arathoon Sons [1968] 1 LNS 134 referred to the case of Barlett Sidney Marcus Ltd [1965] 1 WLR 1013 at page 1016, “ I take the tests as to merchantability stated by Lord Wright in Cammell Laird & Co v. Manganese Bronze and Brass Co Ltd and Grant v. Australian Knitting Mills Ltd. In the Cammell Laird case, Lord Wright said the goods were unmerchantable if they were of no use for any purpose for which such goods would normally be used.”. In the case of Lau Hee Teah v. Hargill Engineering Sdn. Bhd. & Anor [1979] 1 LNS 40 the Federal Court held: “ From the evidence in this case I find that all of the defects were defects which could be put right either by replacement of the defective parts or by simple repairs, and they were not defects sufficiently serious to render the loader useless for any purpose for which it would usually be used, and therefore it cannot be said that the loader was of unmerchantable quality or unfit for the Plaintiff's purpose. 34 [26] The tests of merchantability and of being reasonably fit for the purpose have been propounded by Lord Denning MR in the case of Bartlett v. Sidney Marcus Ltd [1965] 1 WLR 1013 in these words: I take the tests as to merchantability stated by Lord Wright in Cammell Laird & Co v. Manganese Bronze and Brass Co. Ltd. And Grant v. Australian Knitting Mills Ltd. In the Cammell Laird case, Lord Wright said the goods were unmerchantable if they were “of no use” for any purpose for which such goods would normally be used. In the Grant case he said that merchantable meant that the article, if only meant for one particular use in the ordinary course, is ‘fit for that use.’ It seems to me that those two tests do not cover the whole ground. There is a considerable territory where on the one hand you cannot say that the article is ‘of no use’ at all, and on the other hand cannot say that it is entirely ‘fit for use’. The article may be of some use though not entirely efficient use for the purpose. It may not be in perfect condition but yet it is in a useable condition. It is then, I think, merchantable. Cooper J in Mac Ewan & Co Ltd v. Ashwin [1916] NZCR 1028 when considering the provisions of s. 16(b) of the New Zealand Sale of Goods Act 1908 which is in parimateriato s. 16(1)(b) of our SGA, in a case involving the supply of a cream-separator machine, held that a machine that is of “merchantable quality” is one that is ‘reasonably capable of performing the work for which it was designed.”. The Plaintiff failed to show that the Smartmeters supplied by the Defendant could not function, unfit for the purpose and was not of merchantable quality. No evidence was adduced by the Plaintiff that the meters could not be used for the purpose for which it would normally be used. In light of the cited cases, it cannot be said that the Defendant had breached the condition of merchantable quality and fitness. Based on the documents and the evidence adduced, that 35 there was no breach of the warranty by the Defendant. In fact, when the complaints were raised by AKSB as well as the Plaintiff, the Defendant had at all times taken steps to rectify the problems. The Plaintiff have taken delivery of the Smartmeters supplied by the Defendant and therefore must be held accountable for the payment of those meters supplied. In Universal Cable (M) Bhd. v. Bakti Arena Sdn. Bhd. & Ors [2000] 3 CLJ 375 the High Court held, “ The goods that were delivered by the plaintiff were accepted by the first defendant. There was no intimation emanating from the first defendant that the goods sold and delivered were not in conformity with the specifications as stipulated by the first defendant. The first defendant’s conduct in accepting those goods that were delivered by the plaintiff without notifying the latter of the alleged unmerchantibility of the goods constituted an acceptance of the goods so delivered. Section 42 of the Sale of Goods Act 1957 (Act 382) would certainly be construed in favour of the plaintiff and that section enacts that: The buyer is deemed to have accepted the goods when he intimates to the seller that he has accepted them, or when the goods have been delivered to him and he does any act in relation to them which is inconsistent with the ownership of the seller, or when, after a lapse of a reasonable time, he retains the goods without intimating to the seller that he has rejected them.”. In my judgment there was acceptance of those Smartmeters and the Plaintiff lost its right to reject those goods by the terms and conditions of the PO. It must be borne in mind that any rejection of the Smartmeters delivered must be according to the expressed terms and conditions of the PO and failing which, the Plaintiff will be deemed to have accepted the goods. In law, once the Plaintiff is 36 deemed to have accepted the goods, the Plaintiff would have lost its right to reject the goods for breach of condition and can only claim for damages. The Plaintiff did not reject the goods according to the terms and conditions of PO. It is important to note Section 41(1) of the Sales of Goods Act which reads as follows: “ Where goods are delivered to the buyer which he has not previously examined, he is deemed to have accepted them unless and until he has a reasonable opportunity of examining them for the purpose of ascertaining whether they are in conformity with the contract.”. The above said section provides the purchaser a right to examine the goods delivered to him. Essentially, this means that if a purchaser has examined the goods and has accepted them, he cannot then reject them after a reasonable time. Section 42 of the Act provides, “ The buyer is deemed to have accepted the goods when he intimates to the seller that he has accepted them, or when the goods have been delivered to him and he does any act in relation to them which is inconsistent with the ownership of the seller, or when after the lapse of a reasonable time, he retains the goods without intimating to the seller that he has rejected them.”. Applying Section 42 of the Act and based on the evidence, this Court is satisfied that the Plaintiff had accepted the Smartmeters delivered to AKSB. By accepting the Smartmeters after delivery and rectification of the defects by the Defendant, the Plaintiff is deemed to have accepted the Smartmeters. 37 Counter Claim I come now to the Counter Claim. The Defendant’s counter claim against the Plaintiff is for the sum of RM514,080.00 held as retention sum by the Plaintiff. The Smartmeters supplied to the Plaintiff were based on the requirements of the Plaintiff. The Plaintiff never informed the Defendant of the conditions of the site where the Smartmeters were to be to installed. There was no indication at all of electricity leakages and the need to install the ECS. In fact AKSB and the Plaintiff themselves were unaware of such occurrences until the installation of the Smartmeters. The last delivery of the Smartmeters was delivered to the Plaintiff as required pursuant to the PO. The Defendant delivered the Smartmeters according to the terms of the PO and has also replaced the Smartmeters. Furthermore, sometime in 2012 in a pilot scheme test of 100 Smartmeters conducted in Kota Bharu, the said meters were found to be operating satisfactorily. On 21.11.2012, AKSB issued a report and confirmed that the 100 meters were operating satisfactorily. Based on the circumstances of the case and the evidence adduced, the Defendant had duly performed its obligation under the PO. The Plaintiff has not paid the 5% retention sum. The retention sum should have been paid after the expiry of the warranty period. DW3 gave evidence which was not challenged or rebutted by the Plaintiff that the expiry date for the last warranty is on 24.8.2010 as the last shipment was delivered on 24.8.2009. The Defendant is therefore entitled to the sum of RM514,808.00 retained by the Plaintiff. 38 Conclusion In coming to a decision, this Court has carefully weighed both the oral and documentary evidence adduced by all parties, scrutinised all the documents tendered and relied upon by the parties and considered the written submissions as well as the authorities filed by them. On considering the evidence as a whole especially the evidence of all the Plaintiff’s witnesses vis-à-vis the pleadings, and that of the Defendant, the Plaintiff has not proved its pleaded case on a balance of probabilities against the Defendant. Hence, the Plaintiff’s claims against the Defendant is dismissed with costs. The counter claim of the Defendant is allowed with cost. The Plaintiff is to pay to the Defendant the sum of RM514,080.00. After submissions by Counsels, cost of RM30,000.00 was awarded to be paid by the Plaintiff to the Defendant. sgd. (HASNAH BINTI DATO’ MOHAMMED HASHIM) Judge High Court of Malaya Kuala Lumpur. 14th November 2014 39 Counsels: For the Plaintiff/Appellant: Salcon Engineering Berhad [Messrs. The Chambers of Frida} - Mow Eu Thuan - Frida Krishnan - Veronica Dominic For the Defendant/Respondent: Circle Ring Network Sdn. Bhd. [Messrs. Wee Choon Keong + Faaiz] - Duna Mohd. Isa