When opening this file…
•
•
•
If prompted, click “Enable Content” and say to the popup that you would like to make this a trusted document
To use the dashboard on slide 5, this PowerPoint must
be viewed as a Slide Show by selecting the podium icon
in the lower right-hand corner of your screen
If help is needed, please contact lmalone@tatetryon.com
Are your billing and
collections processes
efficient and effective?
The Accounting Best Practices: Billing
& Collections Survey is the first in a
three-part series examining
accounting practices that affect
financial process performance and
efficiency:
• Series 1: Billing & Collections
• Series 2: Procurement to Payment
• Series 3: Budget and Accounting
The Billing & Collections Survey
collects information about
AMS/CRM/Donor system
capabilities, billing processes and
responsibilities, collections practices
(including credit card processing
procedures), and posting methods.
© Tate & Tryon 2014
The survey was conducted online in
November and December 2013 and
92 survey submissions were received,
including:
• 64 professional/trade
organizations
• 16 philanthropic/charity
organizations
• 9 educational organizations
• 3 nonprofits self-classified as
“other”
Approximately one-third (35%) of
responding organizations have
annual revenue of $20M or more.
Nearly one-fourth (24%) have annual
revenue less than $5M.
How do you compare?
The Billing & Collections Dashboard on slide 5 provides detailed survey results that can be
filtered by organization type and size.
Key Findings
AMS/CRM
• 73% say the AMS/CRM/Donor system is integrated with the
website
• 76% report non-financial data from the AMS/CRM/Donor system
to management and/or the board
Billing
• 40% use three or more software solutions to process billing
• 69% say the finance department is at least partially involved in
member/donor/customer billing
Collections
• 53% receive more than half of overall revenue by check (rather
than electronically)
• 65% use remote deposit
Credit Cards
• 89% say their credit card process is PCI compliant
• 29% are dissatisfied with the time required to reconcile credit
card transactions with AMS reports and/or the bank statement
Posting
© Tate & Tryon 2014
• 80% primarily post billing and collections information to the
general ledger in batches
• 70% manually enter the majority of cash receipts into the
AMS/CRM/Donor system
How to use the
dashboard on the next
slide
Navigate through survey topics
using the tabs at the top of the
dashboard.
© Tate & Tryon 2014
Filter the data using the two
drop-down menus at the top of
each tab.
Dashboard not
working?
 If you receive security warnings,
always say enable content/that
you trust the content.
 If slide 5 appears blank, check that
you are viewing the PowerPoint in
Slide Show Mode.
 If you receive the following
message when you open the slide
deck, you need to upgrade your
version of Adobe Flash Player:
“Some controls on this
presentation cannot be activated.
They might not be registered on
this computer.” To upgrade Adobe
Flash Player, install the latest
version from www.adobe.com.
© Tate & Tryon 2014
If you continue to experience
problems, please send an email to
lmalone@tatetryon.com or call (202)
419-5191.