OSS (One-Stop-Shop)
Simplification for business start-ups and development
REGIONE
AUTONOMA
DELLA SARDEGNA
www.sardegnasuap.it
Premesse
The widened global competition produces the following effects:

high pressure on production costs

reduction of national barriers of protection

uncertainty and instability
For this reason, enterprises, mostly small companies, need for external economies and collective
goods, as for example:
• quality of human capital available in the territory, in terms of specialist skills and devotion to work
• infrastructures
• Public Administration support to enterprises
REGIONE
AUTONOMA
DELLA SARDEGNA
www.sardegnasuap.it
Premesse
Administration simplification is a primary
theme of the regional strategy.
Doing business
82
Setting up a company
52
Obtaining the licence
104
Employing worker
101
the costs indicators of doing business,
Registering property
53
Italy holds back (ranking on 82° over the
Getting credit
65
Protecting investors
83
Paying taxes
117
Trading across border
110
Enforcing trading contracts
141
Closing a business
49
According to the rankings of the World Bank
study “Doing Business”, which analysis
170 countries analysed), mostly in some
specific areas dealing with administrative
fulfilments for enterprises.
REGIONE
AUTONOMA
DELLA SARDEGNA
www.sardegnasuap.it
Activity undertaken by the Department of
Industry
IT tools
The Region of Sardinia promoted and coordinated the set up and implementation of OSSes.
There 53 OSSes in Sardinia (10 run by single municipalities and 43 run by small associations of
municipalities), 348 Municipalities were involved.
On the website of the Sardinia Region there is a section dedicated to the OSS with a link to the
thematic website (www.sardegnasuap.it).
The forms of the proceedings have been standardised.
A knowledge-management information platform with a discussion forum for the staff of OSSe and
third bodies has been developed.
A software enables the entrepreneur to entry the application (within the platform of Comunas) online and to check via internet the progress of the proceeding.
REGIONE
AUTONOMA
DELLA SARDEGNA
www.sardegnasuap.it
The online portal
THEMATIC SITE
www.suapsardegna.it
REGIONE
AUTONOMA
DELLA SARDEGNA
www.sardegnasuap.it
The online portal – the OSS sections
INFORMATION
SERVICES
PUBLIC DATA
BASES
RESERVED
AREA
REGIONE
AUTONOMA
DELLA SARDEGNA
www.sardegnasuap.it
The online portal – the OSS’ sections
Setting up an
enterprise:
ACCESS TO THE
SINGLE ITER OF
THE PROCEEDING
REGIONE
AUTONOMA
DELLA SARDEGNA
www.sardegnasuap.it
The online portal – the OSS’ sections
SETTING UP AN
ENTERPRISE:
DOWNLOADING THE
NORMATIVE BY
SECTOR
REGIONE
AUTONOMA
DELLA SARDEGNA
www.sardegnasuap.it
Software that enables to entry the application online (1)
Inquiry for
integrative
documentation
Submission of
Documentation
Use of the electronic
protocol and optical
archiving
ENTRY THE
APPLICATION
REGIONE
AUTONOMA
DELLA SARDEGNA
Use of digital
signature by
certified electronic
mail
Preliminary
exam of the
application
Forwarding
requests for
clearance
www.sardegnasuap.it
Software that enables to entry the application online(2)
FORWARDING
REQUESTS OF
CLEARANCE
TECHNICAL
OFFICE
TRADE
OFFICE
COMUNAS
PUBLIC HEALTH
AGENCY
FIRE
DEPARTMENT
MUNICIPAL
POLICE OFFICE
COMUNAS
REGIONE
AUTONOMA
DELLA SARDEGNA
Regional network of
OSSes
www.sardegnasuap.it
Software that enables to entry the application online(3)
Regional
network of
OSSes
Analysis of the
clearances
received
Denial of the
authorization
Use of digital signature by
Issuance of the
Monitoring the
application
certified electronic mail
Authorization
Closing the
proceeding and
starting up the
business
activity
REGIONE
AUTONOMA
DELLA SARDEGNA
www.sardegnasuap.it
Activities undertaken by the Department of
Industry
Administrative Activities
In 2005 it was made an agreement with the Administrations involved in the issuance of the
authorizations for the applications submitted to the OSS.
Municipalities were provided with a qualified technical assistance when the regional network of
OSSes was being created.
Personnel responsible for OSSes was trained by the regional agency SardegnaIT to the use of
the software which enables the entry of the application by Internet.
REGIONE
AUTONOMA
DELLA SARDEGNA
www.sardegnasuap.it
Activities undertaken by the Regional
Department for Industry
Actions taken to achieve the administrative
simplification
The whole legislation in force (laws, regulations, regional laws, acts, etc.) regarding the OSS has
been collected, in a coordinated way, into an operational manual for the Industry sector.
The Single Text containing the regional laws in matter of Tourism and Handicraft have been
updated and a coordinated Text for Trade (with regional and national legislation) was prepared.
With the Financial Law n.3/ 2008 (art. 1) it was approved a simplification rule regarding the OSS
which completely changed the procedures for the authorizations of the enterprise activities start-up
issued the Public Administration.
With the decision 22/1 of 11.04.2008 it was approved the act for the application of the rule
approved through the Financial Law.
REGIONE
AUTONOMA
DELLA SARDEGNA
www.sardegnasuap.it
Activities undertaken by the Regional
Department for Industry
Simplification of procedures in force with art. 1 of Law n. 3/2008
Radical shift of the authorizations procedures to start a business
An important shift was made thanks to the planning and programming activity of the territory and
sector undertaken in 2004 which set:

clear and definite rules

protection of the public interest

certainty for the productive sector
New relations between Public Administration and Enterprises with a strong sense of accountability
of both parts within a context of collaboration and trust.
REGIONE
AUTONOMA
DELLA SARDEGNA
www.sardegnasuap.it
Activities undertaken by the Regional
Department for Industry
Simplification of procedures in force with art. 1 of Law n. 3/2008
The OSS (SUAP) is responsible for all the administrative proceedings related to the economic
activities for the production of goods and services.
The would-be entrepreneur doesn’t have to wait for the authorization of the Public Administration.
PA and enterprises are now more aware and responsible for dealing with this issues (it is foreseen
a compensation for the enterprise).
The OSS (SUAP) is the only interlocutor of the entrepreneur in the all phases of business, the
applications submitted to the other Administrations will not be accepted whether they are under the
competence of the OSS.
To access to the services delivered by the OSS the would-be entrepreneur has to submit a self-
certification.
REGIONE
AUTONOMA
DELLA SARDEGNA
www.sardegnasuap.it
Activities undertaken by the Regional
Department for Industry
Simplification of procedures - the self-certification
The self-certification allows the entrepreneur to start the business or the construction: so that it is not
important for the entrepreneur the time needed for the administrative proceeding, because of the
submission of the self-declaration enables him/her to start the activity after 20 days.
In case of construction, the professionals who have prepared the statement (self-certification) are
responsible for that – within 20 days it is possible to immediately start the business.
The documentation related to the new business activity will be submitted by the OSS, in 2 days, to
the other Public Administrations involved in the proceeding (by Internet), further integrations can be
required by 7 days and by 15 days it is possible to call for a meeting to have some clarifications
concerning the technical normative and the characteristics of the installation (the call for the meeting
doesn’t entail an interruption of the business activities already started).
REGIONE
AUTONOMA
DELLA SARDEGNA
www.sardegnasuap.it
Activities undertaken by the Regional
Department for Industry
Simplification of procedures – Meeting with Public Authorities involved
In case of a discretional assessment by the Public Administration relating to specific aspects, as
stated in art. 1, point 24 of the Regional Law n. 3/2008 (in compliance with the landscape, historicalartistic, archaeological and hydrologic requirements, environmental audits, installations to be
checked with regard to the danger of relevant accidents or the norms related to the prevention and
reduction of pollution), a meeting (Conference of Services) is convened by 7 days, and it takes place
by 15 days (except in the case further documents are required), in case the authorities do not send
their opinions within the deadline, they are considered as positively expressed.
The Conference ends with the approval of the final act of the proceeding as a result of the prevalent
positions expressed.
The final act substitutes, to all intents, any authorizations, permits or other acts of the Administration
participating in the Conference
REGIONE
AUTONOMA
DELLA SARDEGNA
www.sardegnasuap.it
Activities undertaken by the Regional
Department for Industry
Simplification of procedures – Conclusion of works
The communication of the conclusions of works sent by the entrepreneur closes the proceeding.
The Communication includes a certification of the person responsible for the construction who states
the conformity of the project and its fitness for use.
Where it is necessary, a test is made by a professional or by an authorized technician.
The certification of the test allows the start-up of the installation.
In the case, the P.A. has not made the control by 60 days from the communication of the conclusion
of works and it is necessary to stop the business because some irregularities were found, the
entrepreneur has the right to obtain a compensation.
REGIONE
AUTONOMA
DELLA SARDEGNA
www.sardegnasuap.it
Activities undertaken by the Regional
Department for Industry
Monitoring of the regionl law n. 3/2008
>
Municipalities which have adhered to the regional information system: 225
>
OSSes : 53 (around 95% of the municipalities within the Region)
>
(Self-declarations for specific activities (DUAAP) managed through a specific software on line
which enables the interoperability between the Public Administrations involved in the proceeding:
nearly 900
>
Municipalities beneficiaries of training and tutoring: 329
>
Sample monitoring in the OSSes of Cagliari, Sassari, Nuoro and Association of Municipalities
of Parteolla:
Self-declarations accepted (DUAAP): nearly 800
Self-declarations
(DUAAP) with permit of construction accepted: nearly 350
REGIONE
AUTONOMA
DELLA SARDEGNA
www.sardegnasuap.it