Charting the Course for
Technology at ASU
Strategic Direction Based on Data and Governance
Cathy Bates, CIO
Information Technology Services
My Background

B.S. Applied Computer Science, M.Ed. Leadership and Technology

Schools and Influence: 25+ years in higher education, liberal arts,
land-grant and research 1 universities

Experience: leadership across technology pillars, strong focus on
strategic planning, security and audit, improving technology
foundations and service levels

Values and Interests: collaboration, empowerment, best practices,
strategic focus, regional and national leadership, student success
and career development
Office of the CIO
Technology Vision at ASU
ASU will have a suite of Information Technology Services
with appropriate resources and governance that:

Can be leveraged to meet and exceed the ever changing demands for
higher education to efficiently and fully prepare students for jobs and
citizenship

Facilitates understanding, management and improvement in the
operations of the academy to meet our continually evolving goals for
excellence, efficiency and value

Supports the effort to distinguish us in our scholarship and contribution
regionally, nationally and internationally
Office of the CIO
Technology Environment Scan

What technology services do we offer across the campus?

What is our level of staffing for those services?

Where are we staffing those services?

How do we know that we have the right services at the right level of
support being delivered in the optimal delivery model?
Technology Service Catalog and Technology Resource Mapping
Office of the CIO
Technology Environment Scan

How do we make decisions about our portfolio of services?

Who makes those decisions?

How do we ensure that we are optimizing our technology service
portfolio across the academy and prioritizing to meet institutional
strategic objectives?
Governance Groups and Roadmaps
Office of the CIO
Technology Environment Scan

Where do we need to dig in to ensure our technology is poised to
provide a resilient and seamless experience for campus users?

Where can technology best partner to distinguish the university in
learning environments, research, sustainability efforts, and creating
data driven decisions at all levels?
Technology Assessments and Strategic Initiatives
Office of the CIO
Technology Service Catalog
AsULearn
Service Category: Learning Tools and Services
AsULearn allows classroom interactions to extend onto the web. It allows faculty to
post course information, hold class discussions, create and accept assignments,
and conduct exams online. AsULearn may be used to create a fully online course
or to augment a traditional face-to-face class.
Eligibility:
To Request Service:
For Problems or Issues Contact:
Website: http://asulearn.appstate.edu
Office of the CIO
Technology Resource Mapping
SERVICE
ITS
LTS
x.x
x
BUS.
AFF.
STUD.
AFF.
ARTS &
SCIENCES
Banner Admissions
Self-Service (myApp)
Desktop Support
Help Desk
Technology Classrooms
Data Center Management
AsULearn
.x
Luminous Portal
Course Evaluations
Office of the CIO
Governance Groups Mapping
Appalachian State University
Governance
Governance
Entity
Groupings
Governance Entity
Class Room
Technology
Services
Learning
Tools and
Services
Web and
Mobile
Services
Input Decision Input Decision Input Decision Input Decision
Board of Governors
High Level Board of Trustees
Institutional Chancellor’s Cabinet
Leadership Provost's Council
Dean's Council
Campus
Information
Technology
Groups
Business
Intelligence
and Reporting
Data Management Group
FAST Project Review
STAAR Workgroup
Alfa Status Meeting
ASU Techs
ITS Managers Group
Office of the CIO
Balanced Scorecard and Roadmaps






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Data collection and repository of technology projects and initiatives
Identified work from technology assessments
Balanced scorecard to determine priorities and timing
Governance groups for prioritization, management, communication
Annual and long range roadmaps
Foster transparency, collaboration and strategic focus
Positioning for strategic planning and execution
Office of the CIO
Technology Strategic Planning
Pursue technology directions and platforms that support
strategic directions

Look for ways for technology to innovate and differentiate ASU

Support performance metrics

Focus on learning environments, e-learning, faculty research
support, business intelligence for all
Governance framework will support collaboration with ASU
strategic planning efforts
Office of the CIO
Environment Scan Timeline
Component
Approach
Start Date
Communication and Buy-In
Meetings with leaders, leadership groups
and technology groups
September 2012
Technology Service Catalog
Resource Mapping
Governance Groups
Create integrated data collection
framework, seed services and personnel
resources, vet and publish information,
analyze and pursue conversations, create
governance framework
October 2012
Office of the CIO
Environment Scan Timeline
Component
Approach
Start Date
Technology Assessments
Data collection on systemic issues that
have potential for deep and wide impact
Ongoing
Roadmaps
Data collection of issues, needs, current
plans and utilize governance to agree on
annual and long range roadmaps
November 2012
Strategic Planning
Governance framework includes
collaboration with ASU strategic planning
November 2012
Board of Trustees
Report back on findings from
environmental scan, governance
formation and strategic planning
March 2013
Office of the CIO