Supportive Education for the Returning Veteran
Helping the Country’s Best, Brightest and Bravest get their degree
By John Schupp
SERV Director, Cleveland State University
SERV
Propreitary and Confidential
What to expect this morning

What


Data and testimonials
How it got started at CSU


In academic speak AND english language
Why it works


is
Without help from the top
How to get it started at your campus

3 things that YOU really need
SERV
Propreitary and Confidential
The reality

1,736,116 Deployed veterans since 9/11


Less than 1% of the population have protected the
other 99%
288,952 veterans on America’s Campuses today

Not all are OEF/OIF

16% of total available- Less than 1 in 5 attend college!
SERV
Propreitary and Confidential
What is

?
A learning Community/Cohort for veterans




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
Encompasses every aspect of the learning community concept
First Day on Campus
 There is no guidance counselor after the military
Registration
 Admission requirements
Counseling
 How ready they are to learn
Financial
 Have Guaranteed federal money
Learning Community Camaraderie
 They have it by the truck-load
SERV
Propreitary and Confidential
Learning Community for veterans


Basic Needs for a Learning Community Success
From The Cohort/Group…

Share common origin

Share common goal

All want to finish the education mission
Be an Under-served demographic


All military based experiences
Must find reasons for this-Critical Step
Have the potential to build group camaraderie

The Military has created this Camaraderie for the learning comm.
SERV
Propreitary and Confidential
Learning Community for veterans


Basic Needs for Learning Community Success
From the University





Have Departments to serve the need
Have at least a few dedicated employees at the campus
Have some kind of initial funding source
Be able to Recruit members to fill the group
From the Community….



Have local military support groups
Have local Media support
Have local Political support
SERV
Propreitary and Confidential
Under-Served Demographic
SERV
Propreitary and Confidential
Under-Served Demographic

1985-1994 GI Bill eligible Vets


52,000 of 641,000 eligible veterans (8%) used all of GI Bill*
2008 GI Bill data

Less than 6%** use it completely


Avg less than 17 months used of 36 months eligible
Department of Education, 1995-2001***


3% of freshmen veterans get 4-year college degree
30% of all College Freshmen get 4-yr degree
*http://chronicle.com ; Section: Students Volume 51, Issue 36, Page A31
**Keith Wilson, VA Education Secretary, ACE Summit Georgetown University Jun 6 2008
***The Soldier and the Student By
Aaron
Glantzand Confidential
in ‘The Nation’ November 27, 2007
SERV
Propreitary
History of Education and the US veteran
Percent with 4 Years of College
Education and Veteran Status, Men Age 26-35
35
30
Whites
25
20
15
10
Blacks
5
0
1950
1970
1990
2000
Vet: College Grad
Non-Vet: College Grad
Vet: College Grad
Non-Vet: College Grad
The Demography of U.S. Veterans: Changing Military Staffing Policy, Risk of Service, and Human Capital
for Black and White Men, 1950 – 2000
SERV
Propreitary
and Confidential
Amy Kate Bailey, Department of Sociology, University
of
Washington
West Coast Poverty Center Dissertation Fellow
Degree Obstacles, Civilian/veteran

Veteran

Economic


Civilian

Tuition Covered by GI Bill
Economic




Military to civilian
War Zone to Campus
Freshmen Age Difference

24yr old vet vs 18yr old




Less likely to change
majors
High School to Univ.

Vets more Mature

Part-time job
Scholarships
Student Loans
Parents
Transition

Career Goals

Tuition Costs

Transition



Little Difference
Career Goals Change

18yr olds change majors
Bernadette Gray-Little, Dean College of A & S, UNC, May 2006 http://www.unc.edu/depts/trustees/Time%20to%20Degree.pdf
SERV
Propreitary and Confidential
Post-Combat Readjustment
What the Soldier Brings Home
• Heightened sensory awareness of sights, sounds & smells.
• Identification and closeness with their military unit
• Regimentation into highly structured and efficient routines.
• Action oriented ways of coping with new experiences.
• Different views about their future life.
• Memories of events that can be difficult to integrate.
Edgardo Padin-Rivera, Ph.D. Chair,
PTSDPropreitary
Experts
Workgroup Ohio VA Health Care Network
SERV
and Confidential
Chief, Psychology Service Louis Stokes Cleveland VA Medical Center
Post-Combat Readjustment-Personal

Difficulties arise in trying to generate a “new normal”

Life at home/campus may not have the edge and adrenaline
associated with wartime duty

Attempts to reestablish old ways of interacting, old roles
fail.

Difficulties adjusting to work & community life arise.

Problems of internal chaos impinge on relations with others.
Edgardo Padin-Rivera, Ph.D. Chair,
PTSDPropreitary
Experts
Workgroup Ohio VA Health Care Network
SERV
and Confidential
Chief, Psychology Service Louis Stokes Cleveland VA Medical Center
Post-Combat Readjustment-Friends and Community
•
Reconnecting with friends more difficult than expected.
•
Friends have changed during deployment and so has
service member.
•
May find self unable to share experiences with noncombat friends
•
Relate to other students who have gone through it
Edgardo Padin-Rivera, Ph.D. Chair,
PTSDPropreitary
Experts
Workgroup Ohio VA Health Care Network
SERV
and Confidential
Chief, Psychology Service Louis Stokes Cleveland VA Medical Center
Post-Combat Readjustment-Public Interactions
• Widespread support of service members,
• Public has mixed views of the war
• We only saw what the media gave us, they saw everything
• Other Students/Faculty may not know what to do/say.
• Veteran to often becomes a community media event.
• Veteran unsure who he/she can talk to.
Questions Arise
What will they want me to talk about?
What can I talk about?
How will they react to a story or event?
Edgardo Padin-Rivera, Ph.D. Chair,
PTSDPropreitary
Experts
Workgroup Ohio VA Health Care Network
SERV
and Confidential
Chief, Psychology Service Louis Stokes Cleveland VA Medical Center
Post-Combat Readjustment-Campus

Military

High level of order




Civilian
Commanding Officer (CO) has
all the answers,
Day is planned out by
someone else
Great Responsibilities



Millions of dollars of
equipment
Lives dependent upon them
Much less order in life/campus



Have to plan out their own day
Have to be their own ‘CO’
Less Responsibilities on
campus

English homework is not ‘life
or death’
Daily Critical Choices

Life and death decisionsliterally

No Daily critical choices

Do I go to class or not

SERV
Propreitary and Confidential
Who is impacted?
University Transition Solutions

Answers from Vietnam to Persian Gulf 1 vets

First day on campus


Vets don’t know what building/office to go to first
Paperwork

Registrars, Admissions, Bursar,


Financial

Tuition (all or part) paid up front



If paperwork not filled out correctly- vet dis-enrolled
Payment plans optional, FASFA loans may be needed
First VA check arrives 3-5 weeks AFTER classes start
Classes-Transition to Civilian/Campus Life

Vets feel different in civilian life

Even more so surrounded by campus life
SERV
Propreitary and Confidential
Veterans first semester on campus

Senses on high alert

Extended Distractions from the
surrounding environment are not allowed


Guardian mode always ‘on’ to protect civilians
Fellow classmates (civilians) are the
surrounding environment

Note taking, exams are distractions from it

Concentration on exam is a distraction
 Lives are at stake-not the exam questions
SERV
Propreitary and Confidential
#1 reason for Low Veteran Success

From Vietnam-Persian Gulf vets

Ability to concentrate when taking exams


Environment distractions very high
Concentration on questions very low


Exam scores are low-Grades drop-Vet drops out
How to improve concentration on exams

Minimize environmental distractions

Remove civilians from the environment


Guardian mode drops-Vets feel more comfortable
Memory/recall improves-Scores/Confidence Improves
SERV
Propreitary and Confidential
the Experiment

Create Vets only ‘Gen Ed’ Sections as an option


English 101, Math 101, Science 101
Support for vets, not isolation


12 credit hrs (full time benefits) ‘vets only’ 1st semester
9 credit hrs, ‘vets only’ classes 2nd semester


Track progress of Vets in the classes

Can watch/teach them as a group

Forced to take 3 more credit hrs in civilian classes
Confidence improves-Transition to civilian life improves
Civilian transition occurs slowly

While they are taking college credit classes
SERV
Propreitary and Confidential
Results of

experiment
Three complete Semesters

Spring, Summer and Fall 2008





Summer semester most difficult



14 students in initial Semester, Spring 2008
18 total students during Summer 2008
25 total students for Fall 2008
>40 signed up for Spring 2009
Condensed classes-stress higher
Vets needed the income to get thru the summer
Only one female veteran, summer 2008

Women veterans have a unique situation
SERV
Propreitary and Confidential
-1st Semester, Spring 2008

4 classes
History 201, Chemistry 101 , Biology 106, Math 087



The Students

Chemistry-14 started out





10 finished with C’s or better
2 had medical withdraws
1 had family withdraw
1 joined a fraternity……
Retention Rate

All ten went on to Summer 2008


History topic had to be changed
Chemistry difficult without the math background
71% freshmen retention rate-vs 72-77% avg for Ohio
No test anxiety reported on First exam in Chemistry
SERV
Propreitary and Confidential
Summer Session 2008

2 Classes for each ‘mini semester’ (6 weeks)

Enough credit hrs to get full time benefits



Intro to Psychology (4 credit hrs)
Career Services (1 credit hr)
18 students signed up



Only 6 students completed both courses
12 did not finish-stress level too high
Won’t recommend summer sessions again to new vets
SERV
Propreitary and Confidential
Fall Semester 2008

Four Classes, started with 25 different students total Had 85% attendance rates





Intro to Bio

10 students initially-9 have satisfactory grade – 90.0%
Intro to College Life
91.7%
23 different students going on to Spring Semester- 92.0%


12 students intially-2 failed,10 have Satisfactory grade- 83.3%
Math 087


16 students initially-1 dropped, 1 failed, 14 have ‘C’ or better- 87.5%
English 085


Intro to Biology (BIO 106)
English 085 (Remedial)
Math 087 (Remedial)
Intro to College Life (ASC 101)
12 students initially- 11 have passed with ‘C’ or better-
SERV
Propreitary and Confidential
Spring Semester 2009



23 from Fall ‘08 taking Spring
classes
18 new
students for Spring 2009
Four Classes 41 different students total


English 101 15 students total, 8 new students
Intro to Psychology
 12 students, 4 new
Intro to Chemistry and the lab
 All have completed the math 088 course or math placement
 26 students in both lab and lecture
SERV
Propreitary and Confidential
vets enrolled in
Classes
45
40
35
30
25
Series1
20
15
10
5
0
Spring 2008
Summer 2008
Fall 2008
Spring 2009*
*Projected, based on admitted SERV students as of Nov 20 2008
SERV
Propreitary and Confidential
Overall CSU vet population with
450
*
400
350
300
250
*
Series1
200
150
100
50
0
Fall
2003
Fall
2004
Fall
2005
Fall
2006
Fall
2007
Spring
2008
Fall
2008
Spring
2009
Slight increase from Fall ‘07 to Spring ‘08, Significant increase Fall ‘08-Spring ‘09
(Most campuses see a civilian drop in these numbers from Fall to Spring)
vet enrollment increase from Fall
2008
to Spring 2009 despite incentive to wait
SERV
Propreitary and Confidential
until Fall 2009 for new GI Bill
From the

students themselves
To whom it may concern my name is Josh Milan and I am currently in
the SERV program at CSU. I would like to take this time out to first
acknowledge Dr. Schupp and Ms. Beth for the tremendous amount of
time and genuine care they have showed me because I am completely
certain that I would not be here at CSU today if it was not for this
dynamic duo. Their efforts will not be forgotten. I came back to
Cleveland with the intent to pursue a college education but to do this I
needed some help with my transition I called CSU and they gave me
the usual run around….. i was finally referred to Schupp and at that
point it all changed. We arranged for a meeting down on campus and at
first this made me nervous because I did not know if he would ask me
a million questions about my time as a Marine. He did not and then I
noticed we didn't talk about school or the Marine Corps for the first
hour or so. This made me very comfortable... A three day process was
completed in less than 30 minutes. I tell you this because it was all
apart of the process of making me feel accepted and at ease. This was
a good day for me. Some time passed and class would soon begin in
the fall and because it was Vets only classes it was extremely helpful. I
can not tell you how but us Vets operate differently especially Marine
Corps Vets we have a different way of thinking……
SERV
Propreitary and Confidential



To whom it may concern,
The SERV program has been one of the most helpful academic
success aids that I have encountered while studying at Cleveland State
University. I had not even heard of the program until I was referred to John
Schupp during my first semester at the university by a fellow student. The
moment that I came in contact with John he took a genuine interest in my
success as a student. This interest was provided without even knowing that
I was a veteran. When that point was eventually brought up in conversation,
John was excited to tell me all about a promising new project that he was
working on. This project was designed to create a stable environment to aid
in the transition of military life to becoming a successful student. Upon
learning of my difficulty adjusting to the new university world, John was not
hesitant even once to assist me in achieving my goals. I am now a senior
and within reach of graduating with a Bachelor Degree in Health
Science. The next step is to apply to the Doctorate of Physical Therapy
program and continue to build my road of success. Although I never did
doubt my ability to eventually push and shove my way through school, the
SERV program has proven to be a wonderful service that has helped
to transform my obstacles into new opportunities. These opportunities have
been constructed through a network of students with similar past
experiences, and a caring and flexible staff. My hope is that this service will
be available to the many veterans seeking self improvement in the years to
come.
Sincerely, Robert StuhlerSERV Propreitary and Confidential

To whom it may concern:
My name is Michael R. Stratton. I am an active member
in the SERV program here at Cleveland State University.
In regards to my feelings towards this program I would
have to say that if it were not for Project SERV I would
be completely lost. I am currently going to school fulltime and I know that I would not have been as
successful with school if I had not received any
guidance. i have attempted school once before at Kent
State University and I just couldn't properly assimilate.
So will all of that I still cannot begin to express my
gratitude and great respect that I have for Dr Schupp, Dr
Kalafatis, and Beth Woyshville, as well as all other
members in the SERV program.
SERV
Propreitary and Confidential
Education observations with

Unit mentality takes over


No ‘weak links’ allowed
Self-tutoring occurs automatically


Not found in most civilian classes
Syllabus is the mission

Exam Dates and assignments are evaluated


Classes
Schedule is followed closely for success
Confidence increases very quickly

Most don’t need 2 full semesters of

classes
Test taking skills improve dramatically after 1st semester
SERV
Propreitary and Confidential
Education observations with

Impact of their military experience is exposed

High School may have been challenging for many



After first few weeks in
, success is realized
Habits of High School no longer part of veterans routine
Military has improved their approach to challenges


Lack of Attendance, interest, discipline
Anxiety is created from memory of High School


Classes
Discipline, punctuality, goal setting
These new habits must be taken advantage of

Before old habits set in and school is a challenge again
SERV
Propreitary and Confidential
Other Results with

Mini VA counseling sessions
Vets arrive early to classes, always


Before class Starts, open discussions take place
 Past military events, Future plans, Family Issues,


Classes
Then Class Starts
Classroom offers chance for mini counseling session


Easier to Discuss past when you immediately focus on future
Vets want to come to campus, they want to come to class
has disguised VA counseling sessions


English 101, Math 101, Science 101
SERV
Propreitary and Confidential
other Result’s cont’d

Today’s campus very multi-cultural


Veteran comes into contact with many cultures


students are from region where the vet has served
More so than any job could do
Veteran begins to adjust to the cultures

The different culture student is just a student, not a threat

Veteran gets used to this slowly over a period of months


May not adjust if their environment does not create this opportunity
This did not happen after previous wars!
SERV
Propreitary and Confidential
Easy First Step to help with transition

Set aside space just for the returning veterans



Office
A place for them to gather
A place for them to call home



VA can reside one day/week



Inside the office they can still be military
Conversations of past experiences can take place
Vets can get info on their benefits between classes
Encourages going to school
This can be done quickly and easily
SERV
Propreitary and Confidential
CSU’s

State Of Ohio-2008


other successes
100,000 for SERV
ACE/ Wal-Mart Award- Nov 11 2008


News & Announcements
CSU Receives $100,000 from Wal-Mart Foundation for its
Veterans Education Assistance Program

On this Veterans Day 2008, CSU has special reason to celebrate
as the recipient of a $100,000 gift from the Wal-Mart Foundation to
support programs that provide educational assistance to veterans.
SERV
Propreitary and Confidential
and CSU Support
SERV
Propreitary and Confidential
and VA Support
SERV
Propreitary and Confidential
SERV
Propreitary and Confidential
How to create a veteran program on your campus

Garner Support from people in 3 departments

Registrars


They need to admit them, and review their applications
Treasury

They need to know the economic impact



They will listen to you and think ‘it’s a good, warm fuzzy idea’
They will act when you show them the financial impact
Faculty


Find those that have served and are GI Bill grads
They will teach for free in the early going
SERV
Propreitary and Confidential
How to get Treasury to move

Vets have guaranteed tuition dollars


Not mom/dad money,
Student loan, pay back someday money


Private Universities can now compete


New GI Bill opens doors to more institutions
Community Colleges will be impacted



Present situation with financial institutions will change this
availability
No longer the ‘monthly stipend for all expenditures’
Direct Bill to campus changes need for up front payment
Find the number of vets in your region

Show the potential financial impact with % of vets attending
SERV
Propreitary and Confidential
How to find the veterans in you Area?


How many are on campus already?
Is our state Vet friendly?
has extensive database



Number of veterans in ‘Top 500 Vet Friendly’ campuses
Number of veterans deployed by county


Deployed veterans most likely ones who need
has data for every county t/out country
SERV
Propreitary and Confidential
How many are on campus already?
Top Vet Friendly colleges in Kentucky
# of vets
University or College
Rank
283
BLUEGRASS COMMUNITY & TECHNICAL COLLEGE - COOPER CAMPUS
441
311
UNIVERSITY OF KENTUCKY
396
317
NORTHERN KENTUCKY UNIVERSITY
384
407
ELIZABETHTOWN COMMUNITY & TECHNICAL COLLEGE
266
426
WESTERN KENTUCKY UNIVERSITY (FIN AID OFC)
245
427
HOPKINSVILLE COMMUNITY COLLEGE
241
433
JEFFERSON COMMUNITY & TECHNICAL COLLEGE
232
457
EASTERN KENTUCKY UNIVERSITY
215
595
UNIVERSITY OF LOUISVILLE
126
617
AUSTIN PEAY STATE UNIV, FT CAMPBELL CENTER
117
4,273
total GI students
16,889
Total GI Deployed since 9/11
25.30%
% enrolled
SERV
Propreitary and Confidential
OHIO
# of vets
University/College
Rank
266
DEVRY UNIVERSITY COLUMBUS
485
316
CINCINNATI STATE TECH & COMM COLL ATTN: VETERANS OFC
386
326
CLEVELAND STATE UNIVERSITY
365
328
YOUNGSTOWN STATE UNIVERSITY
362
346
BOWLING GREEN STATE UNIVERSITY
340
348
FRANKLIN UNIVERSITY
337
397
UNIVERSITY OF TOLEDO MILITARY SERVICE CT
278
432
KENT STATE UNIVERSITY VETERANS AFFAIRS OFFICE
236
705
CUYAHOGA COMMUNITY COLLEGE
79
448
OWENS COMMUNITY COLLEGE
221
464
OHIO UNIVERSITY
207
467
COLUMBUS TECHNICAL COLLEGE
204
574
UNIVERSITY OF AKRON
135
619
WRIGHT STATE UNIVERSITY
115
652
UNIVERSITY OF CINCINNATI VET CERTIFICATION
100
860
COLUMBUS STATE COMMUNITY COLLEGE
54
884
SINCLAIR COMMUNITY COLLEGE
51
1292
THE OHIO STATE UNIVERSITY
24
9,724
Total GI Students
53,450 Total GI Deployed since 9/11
18.19% % enrolled
SERV
Propreitary and Confidential
Top Vet Friendly colleges in Indiana
# of vets
Univeristy/College
Rank
263
INDIANA STATE UNIVERSITY
491
287
INDIANA WESLEYAN UNIVERSITY
434
300
BALL STATE UNIVERSITY
416
301
ITT TECHNICAL INSTITUTE - INDIANAPOLIS
414
362
INDIANA UNIVERSITY PURDUE UNIVERSITY AT FORT WAYNE
316
400
IVY TECH COMMUNITY COLLEGE OF INDIANA - INDIANAPOLIS
273
418
INDIANA UNIVERSITY
251
446
PURDUE UNIVERSITY
224
459
INDIANA UNIVERSITY OF PENNSYLVANIA
212
839
INDIANA UNIVERSITY PURDUE UNIVERSITY INDIANAPOLIS
59
4,075
total GI students
28,147 Total GI Deployed since 9/11
14.48% % enrolled
SERV
Propreitary and Confidential
Data from the IAVA ‘Top 500’ Spring 2008
Top Vet Friendly colleges West Virginia
# of vets
West Virginia
Rank
270
WEST VIRGINIA STATE UNIVERSITY & WVCTC
471
286
FAIRMONT STATE UNIVERSITY & PIERPONT COMMUNITY & TECHNICAL COLLEGE
436
569
MARSHALL UNIVERSITY & MARSHALL COMMUNITY & TECHNICAL COLLEGE
137
581
WEST VIRGINIA UNIVERSITY
131
598
MOUNTAIN STATE UNIVERSITY
123
2,304
total GI students
13,914
Total GI Deployed since 9/11
16.56%
% enrolled
Data from the IAVA ‘Top 500’ Spring 2008
SERV
Propreitary and Confidential
Some not-so Vet Friendly colleges
Pennsylvania
# of vets
University or College
Rank
270
MONTGOMERY COUNTY COMMUNITY COLLEGE
472
284
UNIVERSITY OF PITTSBURGH
440
286
NORTHAMPTON COMMUNITY COLLEGE
435
353
COMMUNITY COLLEGE OF PHILADELPHIA
330
439
COMMUNITY COLLEGE OF Mercer CO-Mercer
229
527
ART INSTITUTE OF PITTSBURGH
165
617
PENN STATE UNIVERSITY - UNIVERSITY PARK
118
775
HARRISBURG AREA COMMUNITY COLLEGE
68
3,551
total GI students
58,942
Total GI Deployed since 9/11
6.02%
Data from
% enrolled
the IAVA ‘Top 500’ Spring 2008
SERV
Propreitary and Confidential
# of vets New York University or Community College
rank
280
ONONDAGA COMMUNITY COLLEGE
448
319
JEFFERSON COMMUNITY COLLEGE
377
321
JOHN JAY COLLEGE OF CRIMINAL JUSTICE
376
332
HUDSON VALLEY COMMUNITY COLLEGE
353
347
SUNY UNIVERSITY OF BUFFALO OFFICE OF VETERANS
339
360
SUNY EMPIRE STATE COLLEGE
319
468
MONROE COMMUNITY COLLEGE
203
2,427
total GI students
68,399
Total GI Deployed since 9/11
3.55%
% enrolled
# of vets
New Jersey University or Community College
rank
302
CAMDEN COUNTY COLLEGE
411
314
Burlington County College
391
674
THOMAS A. EDISON STATE COLLEGE
1,290
total GI students
35,043
Total GI Deployed since 9/11
3.68%
% enrolled
SERV
Propreitary and Confidential
95
Campus vets New Jersey, PA and NY


162,384 Tri-State vets Deployed since 9/11
7,268 vets on NJ,NY and PA campuses

4.47% of Tri-State Vets on Tri-State Campuses

Less than 1 in 20 tri-state vets attend college

Nationwide-1,736,111 vets deployed since 9/11



288,952 vets on US campuses- 16.6%
Less than 1 in 5 US veterans attend college
Tri-State campuses are 4x less than US average

Vet Friendly campuses can recruit from less ‘vet friendly’
states!!
IAVA top 500 Spring 2008
SERV
Propreitary and Confidential
4
3
0
Database for deployed vets since 9/11
New Jersey’s
Military Population

753
2,029

1,455
3,182
1,994
441
35,043 Total deployed since 9/11

2,771
452
2,834
823
Active Duty-27,337
Guard/Reserve-7,706
3,026
1,368

2,800 members of the 50th Infantry
Brigade set to deploy in Fall 2008

Largest Guard deployment in
History of NJ
1,397 2,336
2,527
441
1,264
725
**Source: CTS Deployment File as of April 30, 2008
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Propreitary and Confidential
580
2,452
2,203
# of Deployed Vets by county in PA
2,063
544
533
23
896
757
658
329
1,032
771
828
601
261
896 1,054
2,233
204
249
181
113
499
1,791
340 1,315
805
635
1,304 624
1,644
2,143
1,202
2,562
2,562
351
1,168
782
91
658
918
306
442
374
170
261
113
295
238
1,270
5,578
1,304
272
1,020
283
453
737
2,063
102
272
340
839
499
998
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1,633
5,498
2,301
2,573
Propreitary and Confidential
1,905
218
175
84
67
364
46
313
67
71
277
167
58
59
218
129
Michigan Data base
Total deployed since 9/11
49,347
Currently Deployed
8,135
SERV
104
134 130
84
159 176 71
456
96
92 125 50
214
126
147 276 105 168 205 209
184
163
100
130 75
251
226
297 462 410 574
393
1115
456
155
636
1125 3216 360
481 2602
1262
355 306
4211
718 1378
682
691 197
535 1154 867 908 1090
7731
769
281 385 255 218
678 755
Propreitary and Confidential
234
230
1075
3319
141
331
1,883
2,829
223
139
398
3,742
111
1,974
143
575
105 172 157 690
1,838
135
7,998
59
307
213
123
160 71
172 2,298
36
1,091
155 1,793
496
752
112
358
137
2,006
1,918
1,181
2,683
325
1,024
8,239
5,177
2,998
Florida-
5,512
168,244 total deployed since
9/11
2,026
8,456 3,375
1,742
1,888
117
841
476 176
1,476
88
537
88
876
3,120
Deployed numbers by County
334
1,153
5,372
10,251
368
SERV
Propreitary and Confidential
13,074
Find Financial Impact at the University/College
Deployed data for Jefferson & surrounding counties

16,889 From Kentucky
Deployed since 9/11
162

Jefferson and
surrounding counties


4,198 OEF/OIF vets
2,471
86
216
2% from Kentucky
general vet population

1,101
337 OEF/OIF vets
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Propreitary and Confidential
119
43
Potential Vet enrollment for U of L

Total Possible Jefferson & nearby counties-4,198
15% = 629, with VA help-20%? 838 from Region?

Total Possible rest of Kentucky-16,889


Total Possible Southern Indiana~5,142


5% = 94
Total Possible Southwestern Ohio-8,167


5% = 257
Total Possible Northern West Virginia-1,881


2% = 337
5% = 408
Total Potential GI Bill vets to attend U of L-1,725

19,725 total possible Vets in region-8.7%
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effect on area vet Enrollment

Total area Military personnel ~19,725

If

improves enrollment to 9% of available
Approx 1,725 GI Bill students at University of Louisville

Vs 595 presently

Approx 431 in freshmen class-
SERV
Propreitary and Confidential
Financial Impact of
at University of Louisville

If

increases GI Bill Freshmen Class to 431
Improve GI Bill Retention Rate

IF the average Nationwide Vet retention rate-40%


on retention rates
Actual Rate uncertain and not tracked
Financial Gain


If at 40% = 173 going from freshmen to sophomores
If at 70% = 302 going from freshmen to sophomores

Tuition =$3,782/semester full time(12 cr hrs)

40% retention = $1.3M/yr
70% retention = $2.2M/yr

SERV
Propreitary and Confidential
Financial Impact of

Grad Rates
 8% national complete usage rate (grad rate) for GI’s presently


431 freshmen = 151 grads = $4.5M total tuition
Impact on University of Louisville Income


If 431 freshmen = 34 grads = $1.0M total tuition
35% Grad Rate (University National avg) With


on grad rates at U of L
$3.5M/yr MORE from grads
$0.9M/yr MORE from freshmen retention



Veterans have guaranteed tuition money
Cash Paying Customers!
There is a strong financial advantage to recruit veterans to U of L
SERV
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Financial impact on Louisville

Tuition dollars saved

Cost of Living allowance
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effect on Tuition saved

Louisville region Civilians


If 151 U of L grads/yr
 ~$8,000 student loans/yr
$3.5M in student loans/yr
 Goes to out of town banks

Louisville region Veterans

If 151 U of L GI Grads/yr


No Student Loans
$3.5M/yr goes directly into
area Economy

Vets first paycheck their own

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Not paying back student loan
Cost of Living allowance on communities
surrounding Univ. of Louisville


19,725 area GI Bill eligible vets since 9/11
Allow 75% to have 100% benefits = 14,793

Each will receive ~$950/month while in School



$11.0 Million/yr guaranteed federal dollars


Let 8.0% attend University of Louisville, 1,294 on campus
9 months of school/year
Into Jefferson and surrounding counties’ communities
For them to live while in school!
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Effect on your Local VA

Veteran seeks counseling only after it is needed

Referred to by spouse, family, law enforcement

Many times after problems have arose
Instructor observes vet/student daily


Rather than once/month with VA appts

Level of involvement can be determined early


Respecting confidentiality
Intervention can occur before big problems arise
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VA HealthCare Utilization
FY 2002 to August 2008
Total who served in Iraq (OIF) and Afghanistan (OEF)
1.75 million+
OIF and OEF war veterans separated from military
and eligible for civilian care
869,000*


48% (438,000) Former Active Duty troops
52% (431,000) Reserve and National Guard
*As of August, 2008
Edgardo Padin-Rivera, Ph.D. Chair,
PTSDPropreitary
Experts
Workgroup Ohio VA Health Care Network
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and Confidential
Chief, Psychology Service Louis Stokes Cleveland VA Medical Center
VA HealthCare Utilization
FY 2002 to August 2008
Among all 869,000 separated OIF/OEF Veterans
•
40% (347,750) obtained VA care since FY 2002


96% (333,000) seen as outpatients only
4% (14,700) hospitalized at least once
• This constitutes:


41% former active duty troops
39% National Guard and Reserve troops
• Over 11,000 OIF/OEF veterans seen in Ohio.
• 53,450 total deployed in Ohio since 9/11• Only ~1/5 oh Ohio’s OEF vets have visited the VA
Edgardo Padin-Rivera, Ph.D. Chair,
PTSDPropreitary
Experts
Workgroup Ohio VA Health Care Network
SERV
and Confidential
Chief, Psychology Service Louis Stokes Cleveland VA Medical Center
Demographic Characteristics of OIF/OEF Veterans
Utilizing VA Health Care n =347,750
Age Group
<20
20-29
30-39
≥40
7%
52
23
18
Gender
Male
Female
88%
12%
Edgardo Padin-Rivera, Ph.D. Chair,
PTSDPropreitary
Experts
Workgroup Ohio VA Health Care Network
SERV
and Confidential
Chief, Psychology Service Louis Stokes Cleveland VA Medical Center
Improve VA and OEF/OIF contact

Have VA rep be on college campus 1 day/week


Designated hours
Vets know the day(s) and time(s) ahead of time



VA rep can see 4 different campuses/week


Have office set aside for VA representative
Vets can see the VA rep in-between classes
1 day to report to Main Veteran office
VA rep can be from 4 different VA areas

Counseling, Medical, Benefits, education

One day/month vet students visit the VA dept of their choice
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Louisville VA Medical Center

Tertiary care facility

Five Outpatient Clinics



Three in Louisville Metro area, 1 each in Ft. Knox and New
Albany IN.
Part of Veterans Integrated Service Network (VISN) 9
Serves a vet population of approximately 155,000


Covering 35 counties in southern Indiana and Kentucky.
Programs


Medical, surgical, mental health and others
Louisville VA has

112 hospital beds and operates several regional treatment
programs.
2007 Combined Assessment Program Review of the Louisville VA Medical Center Louisville, KY
SERV
Propreitary and Confidential
Louisville VA Budget/Workload for FY 2006


Medical expenditures > $211 million.
FY 2007 staffing totaled 1,204 FTE’s



95 physician and 245 nursing FTE
864 other non-medical staff FTE’s
Let Louisville VA work with
campus

U of L
This is where the ‘new veteran’ will reside
2007 Combined Assessment Program Review of the Louisville VA Medical Center Louisville KY
SERV
Propreitary and Confidential
Louisville VA Workload for FY 2006

Medical center treated 39,834 unique patients.




The outpatient workload was 402,752 visits.
Total unique patients and outpatient visits = 442,586
In Ohio, 0.7% of unique patients are OEF/OIF
Allow 1.2% of Louisville unique patients to be
OEF/OIF


5,311 OEF/OIF unique patients
5,311 OEF/OIF patients/1,204 FTE’s

4.4 OEF/OIF patients/visits per FTE
2007 Combined Assessment Program Review of the Louisville VA Medical Center Louisville, KY
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and Present campus vet population

4,273 total 9/11 deployed vets on KY campuses


Classified as ‘new’ vets
On 10 campuses in Kentucky


Average 427 vets/campus
2 Vet Center advisor (2FTE’s)/campus



On each campus One day/week,
Each FTE visits 4 campuses total per week
1,708 total OEF/OIF vets per week per FTE!

Presently 4.4 OEF/OIF veterans per FTE!
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a

16,889 total 9/11 deployed vets in KY


and potential campus vet population
Classified as ‘new’ vets
28 community colleges & Public univs in KY


If 70% attended SERV univ’s =603 avg per campus
2 Vet Center advisor (2FTE’s)/campus



On each campus One day/week,
Each FTE visits 4 campuses total per week
1,206 total OEF/OIF vets per week per FTE!

Presently 4.4 OEF/OIF veterans per FTE!
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Let the experts do their jobs

VA answers vet questions





Benefits
Claims
Education questions
Physical Therapy
Counseling

Univ. solves univ. concerns






SERV
Admissions
Registration
Treasury services
Application
Orientation
Classes
Propreitary and Confidential
Community Needs Funding-cont’d

Dec 2008- Section ‘T’ of Higher Ed. Act

Sen. Brown to considered it a ‘Stand alone’ act in Feb.




Increases chances of funding, and completed sooner
Getting Resistance from Cong. Hinojoso
Need to show Univ’s level of interest in Section T
Washington VA

Very much interested in SERV program


Keith Wilson VA Ed. Secy wants to implement pilot programs
 Working with ACE to find suitable campuses
VA will fund a FTE/campus, campus must supply office
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Propreitary and Confidential
Federal Funding for






Higher Ed Bill 2008-Section T-Passed July 31st 2008
‘‘PART T—CENTERS OF EXCELLENCE FOR VETERAN STUDENT SUCCESS
‘‘SEC. 873. MODEL PROGRAMS FOR CENTERS OF EXCELLENCE FOR
VETERAN STUDENT SUCCESS.
‘‘(a) PURPOSE.—It is the purpose of this section to encourage model programs to support veteran
student success in postsecondary education by coordinating services to address the academic,
financial, physical, and social needs of veteran students.
‘‘(b) GRANTS AUTHORIZED.—H. R. 4137—352
‘‘(1) IN GENERAL.—Subject to the availability of appropriations under subsection (f), the Secretary
shall award grants to institutions of higher education to develop model programs to support veteran
student success in postsecondary education. ‘‘(2) GRANT PERIOD.—A grant awarded under
this section shall be awarded for a period of three years. ‘‘(c) USE OF GRANTS.— ‘‘(1)
REQUIRED ACTIVITIES.—An institution of higher education receiving a grant under this section
shall use such grant to carry out a model program that includes— ‘‘(A) establishing a Center of
Excellence for Veteran Student Success on the campus of the institution to provide a single point of
contact to coordinate comprehensive support services for veteran students; ‘‘(B) establishing a
veteran student support team, including representatives from the offices of the
institution responsible for admissions, registration, financial aid, veterans benefits,
academic advising, student health, personal or mental health counseling, career
advising, disabilities services, and any other office of the institution that provides
support to veteran students on campus; ‘‘(C) providing a coordinator whose primary
responsibility is to coordinate the model program carried out under this section; ‘‘(D) monitoring
the rates of veteran student enrollment, persistence, and completion; and ‘‘(E)
developing a plan to sustain the Center of Excellence for Veteran Student Success after the grant
period.
As of Jan 2009, plan is to get it funded as a Stand Alone Bill in the Senate
SERV
Propreitary and Confidential
How to Recruit GI Bill Veterans

Cannot expect them to walk through the door





Many campus ‘Veteran fairs’ don’t work
Have to go out into the community to find them
Parents/Loved Ones
‘THE’ Brochure
Sponsor Big Events in Small Town USA
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Propreitary and Confidential
How to Recruit- Parents/Loved Ones

Loved ones will help recruit for the university

Reach the parents/spouses in the region




They worried for 3-5 years over their loved one
Go through 4 phases of adjustment
Family Readiness groups
Family Military Support programs



Every County/region has at least one
Meet with the parents once/month
Convince them and they will work for you
SERV
Propreitary and Confidential
Recruiting- ‘THE’ Brochure

Only one Brochure in the country that is read
from cover to cover and is never thrown out

The Church




Bulletin
Nothing else to do while waiting for service to start
Feel to guilty to throw it away…. Immediately
Reaches three generations of loved ones
Already has troop announcements in it

Just add the info of the university program to it
SERV
Propreitary and Confidential
Recruiting- Big Events in small town USA

The County Fair

Loan video cameras to parents of deployed Military

Local County Fair boards love the idea


Small Town newspapers love the idea


Ties in mom, apple pie and the American flag
Citizens of County love the idea


New angle to advertise for the fair
A Large Univeristy showing support for the troops
Mom’s Dads love the idea

They get to create some memories for their soldier
SERV
Propreitary and Confidential
Results of Share the Fair- Pickaway County
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Propreitary and Confidential
Results of Share the Fair- Madison County
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Propreitary and Confidential
Results of Share the Fair- Mahoning County
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Propreitary and Confidential
Results of Share the Fair- Mahoning Cty

From the Soldier who rec’d the DVD


Hey guys!
That video was amazing and i loved it so much! i heard that
on the actual news i was like just plastered all over the place and they showed it like 4
different times and each time was a little different and they showed on 2 different stations.
Did you get all of them on video? I thought that it was amazing and that i never even
came close to expecting it. once i was watching the video i kinda thought maybe
something was on the news but i wasn’t for sure... i totally missed the note on the front
that said something about a news clip but i read it but i read it in a hurry. I watched
that thing over and over and over on my buddies lap top and i
kept rewinding it and listening to it. mom you looked really
good too. Your hair is so fluffy like you stood under a hair dryer for hours haha. I
love you though and i think you look really good. Dad you looked crazy on the news.
Your hair was slicked back and you were movin all over the place hahaha it was
awesome though that you guys had such a good time actually doing it. but thank
you so much for it. it was the most amazing gift that i think i
have ever gotten. It really means alot to me and and made
me feel really good……. ...ive been sitting in front of the tv for like the past 11

hours. But take care and ill be writing again soon. I love you guys and ill talk to you
later!
Nathan
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Univ’s considering

Ohio


University of Louisville, Eastern Kentucky, Northern Kentucky
Michigan


Robert Morris, Thiel College, Pitt
Kentucky


Ohio University, Hocking College, University of Toledo, Youngstown
State, Univ of Dayton, Akron Univ, Stark State College, Cuyahoga
Community College
Pennsylvania


Delta University
Arizona

University of Arizona, Arizona State, Northern Arizona, Maricopa CC

Univ of New Mexico
University of South Florida
Middle Tennessee State
University of Montana

23 total Colleges/Universities
SERV
Propreitary and Confidential



for Fall 2009
VA Medical Centers Supporting

Ohio


Pennsylvania



Tucson, Phoenix
Southwest Texas
Louisville


Pittsburgh(2 ea), Butler County
Arizona


Chillicothe, Cincinnati, Cleveland, Dayton
11 total VA Medical Systems
Veterans Affairs-Washington DC
SERV
Propreitary and Confidential
Why it will work-Power thru Unity

The success of the ‘Greatest Generation’

2.2M veterans enrolled in ~1,800 Colleges/Univ’s

Average of 1,222/campus

1.6M Nationwide University enrollment in 1939; 2.9M in 1949

Univeristy of Michigan
1940- 10,000 students; 1948- 30,000 enrolled
Syracuse University

1941- 6,000 students; 1947- 19,000 students


In 1949 45% of all College Students were Veterans

They had that camaraderie right away

Their Success was a group success
Dr Jennifer Adams, Penn State Univ. ASHE meeting Sacramento Nov 18 2000
SERV
Propreitary and Confidential
With Their Military Experience
and Their 4yr Degree
WE can make this generation
 The Next “Great Generation”
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Propreitary and Confidential