QuEST Forum APAC Operations
22 October 2007
Don Pickens
Chief Operating Officer
QuEST Forum
www.questforum.org
Copyright QuEST Forum 2006
Delegation Members
Don Pickens, Chief Operating Officer, QuEST Forum
Everett McNair, Executive Board Member, Corning
Cable Systems
Shunichi Fujii, Executive Board Member, Fujitsu
Richard Morrow, Director QuEST Forum Project, UTD
Ashok Dandekar, Chair GlobalComm Work Group,
Fujitsu
2007 QuEST Forum Executive Board
Maureen Merkle – AT&T – Chair
Ron Ostrowski – Cisco – Vice Chair
Jehangir Ardeshir – Tata Teleservices
John Brots – Tellabs
Michael Daigle – Verizon
Shunichi Fujii – Fujitsu
Tim Houghton – Bell Canada
Satyendra Kumar – Infosys
Everett McNair – Corning Cable Systems
Fraser Pajak – TELUS
Peter Stangl – Vodafone
Joe Velasquez – Motorola
Richard Woodruff – Belgacom
QuEST Forum Membership
(Service Providers)
AT&T Inc.
Belgacom
Bell Canada
Bouygues Telecom
Bharti Airtel
British Telecommunications
China Mobile Communications
Corporation
China Mobile Group Shanghai Co., Ltd
China Mobile Group Zhejiang Co.,Ltd
China Telecommunications
Corporation
Deutsche Telekom AG
Embarq
France Telecom
Guangdong Mobile
Communications Co., Ltd
KPN
Level 3 Communications, LLC
Mobile Telecommunications (MTC)
Nippon Telegraph and Telephone
Corp. (NTT)
PCCW-HKT Limited (Network &
Services Business)
Reliance Communications
Tata Group
Telecom Italia
TELUS Communications
Verizon Communications Inc.
Vodafone
Membership as of 9 October 2007
Service Providers from around the Globe bring diverse challenges and points of view in
achieving the Forum Vision and Mission
QuEST Forum Membership
(Suppliers)
3M Communication Markets
Division
3M Electro & Communication
Business Germany
ACS
Actiontec Electronics, Inc.
ADC Telecommunications, Inc.
ADTRAN, Inc.
ADVA Optical Networking
AFL Telecommunications LLC.
Alcatel-Lucent
Altera Corporation
American Cable Assemblies, Inc.
Anixter Integrated Supply
BigBand Networks
Bookham
CABLCON
Canoga Perkins
Capital Communications, Inc.
Celestica International, Inc.
Cisco Systems
COBASYS
CommScope
Communications Test Design
(CTDI)
Corning, Inc.
Custom Cable Industries
Draka Comteq Americas
Dynis, LLC
ECI Telecom
EMBARQ Logistics
Emerson Network Power
Ericsson
Expertech
Extreme Networks
Fujitsu
Harris Stratex Networks
Hitachi Kokusai Electric Inc.
Hitachi, Ltd.
Huawei Technologies Co., Ltd.
Infosys Technologies Limited
Intel Corporation
Jabil
JDSU
Juniper Networks, Inc.
Karlee
KGP Telecommunications, Inc.
Konka Telecommunications
Technology Co.,LTD.
Motorola
NEC Groups
Netopia, Inc.
Nokia Siemens Networks
Nortel
OFS
Padtec S/A
Pcplus
Plexus Service Corp
Power Pro-Tech Services, Inc.
Prysmian Communications Cables
and Systems USA
Scientific Atlanta, a Cisco
company
SeaChange International
Sector Supply LP
Solectron Corporation
Sonus Networks, Inc.
Spirent Communications
Sumitomo Electric Lightwave
Corp
Sun Microsystems, Inc.
Superior Essex Communications LP
Tekelec
Telamon Technologies Corporation
Telcordia Technologies
TeleCommunication Systems
telent
Tellabs
Telmar Network Technology
TII Network Technologies
Tyco Electronics Corporation
Volt Information Sciences, Inc.
Wipro Technologies
Xilinx Corporation
ZTE Corporation
Membership as of 9 October 2007
Supplier membership is diverse across technologies and the supply chain, ranging from
components to contract manufacturers and solution providers
QuEST Forum Membership
(Liaisons)
5degrees Telecommunications Consulting, inc.
AFNOR
ANSI - ASQ National Accreditation Board
(ANAB)
Bizpeer Co. Ltd.
BIZPHYX, INC.
BMWA
British Standards Institution (BSI)
Bureau Veritas Certification North America, Inc.
CEPREI Certification Body
Chinese National Accreditation Service for
Conformity Assessment (CNAS)
Det Norske Veritas Certification, Inc.
Dutch Accreditation Council RvA
Excel Partnership UK
Hong Kong Quality Assurance Agency
(HKQAA)
International Accreditation Forum, Inc.
Japan Accreditation Board for Conformity
Assessment (JAB)
Japan Quality Assurance Organization - JQA
JIC Quality Assurance Ltd. (JICQA)
KEMA Registered Quality, Inc.
Korea Accreditation Board
Korea Productivity Center Quality Assurance
- KPC-QA
Membership as of 9 October 2007
Korean Quality Assurance (KQA)
Korean Standards Association
Lloyds Register Quality Assurance Inc.
National Quality Assurance, USA (NQA, USA)
National Standards Authority of Ireland
Orion Registrar, Inc.
Perry Johnson Registrars Inc.
QA - Quality Austria
Quality Management Institute
SAI Global
SGS International Certification Services
Shanghai Audit Centre of Quality System
(SAC)
Standards Council of Canada (SCC)
STAT-A-MATRIX
Technofer.Ltd.Japan
TeleManagement Forum
TGA (German Association for Accreditation
GmbH)
TUV Rheinland of North America, Inc
TUV SUD America, Inc.
Underwriters Laboratories, Inc.
Walker Information
TL 9000 Certified Sites
Asia-Pac
51.6%
Over 1700 TL 9000 certified
sites around the globe!
LA
4.0%
Asia-Pac
51.9%
Asia > 50%!
NA
36.0%
NA
35.9%
EMEA
8.7%
LA
3.4%
October 2007
Asia-Pac
48.6%
NA
40.4%
Asia-Pac
40%
NA
49%
EMEA
8%
LA
3%
Asia-Pac
33%
NA
57%
EMEA
6%
LA
4%
NA
100%
Jan 2002
Jan 2000
Jan 2004
EMEA
8.0%
LA
2.9%
Dec 2005
EMEA
8.5%
May 2006
APAC Certified Locations
As ia P ac ific T L 9000 C ertified
L oc ations
A us tralia
G reater C hina
India
Indones ia
J apan
Malays ia
New Zealand
P hilippines
R us s ia
S ingapore
S outh K orea
Thailand
Turkey
V ietnam
Global & Regional Hub Structure
Regional
Operations
Regional
Operations
Asia
Pacific
EMEA
Virtual HQ
Exec Board,
COO, Oversight
and Admin
Regional
Operations
Regional
Operations
Latin
America
North
America
Asia Pacific Regional Hub Structure
Japan
Greater
China
Asia
Pacific
Hub
ASEAN
Korea
India
QuEST Forum Structure
Forum Members
Project
Director
Executive Board
Chair, Vice Chair, 12 Directors
Measurements
Administrator
(UTD)
Forum
Administrator
(SpearOne)
Chief Operating Officer
Leadership Council
Regions
AsiaPacific
Europe,
M.East &
Africa
Latino
América
Work Groups
North
America
Elected by
• Regional Chair
+ Secretary
Regional
• Regional Vice Chair
Groups
Oversight
IGQ
Reqmts &
Measures
Elected by
Work Groups
Telecom
Business
Excellence
Global
Comm
• WG Chair
• WG Vice Chair
+ Secretary
Strategic Partnerships
Relationships - TC 176, IAF, TIA, TMF, COMC
Support Organisations - Registrars & Accreditation Bodies, Training Providers
Strategic Initiatives
• Bylaws changed approving adding 4 strategic Board members
targeting APAC. This raises Executive Board to 16
– 2 Suppliers
– 2 Network Operators
• Two appointments Made in India
– Satyendra Kumar, Senior VP and Group Head Quality, Infosys
– Jehangir Ardeshir, Executive President Corporate Services, Tata
Teleservices
– One appointment from China in 2008-2009: Zhang Weihua, Chairman
and GM, China Telecom (Shanghai)
• Membership is currently voting on initiative to add 2 small companies
to Board. If approved, Board will be 18 members
– 1 Supplier
– 1 Network Operator
Asia-Pac Meetings
•
•
•
•
•
•
•
•
Yokohama, Japan - 2000
Seoul, Korea - 2002
Hong Kong, China - 2003
Seoul, Korea – 2004
Beijing, China – 2005
Guangzhou, China - May 25-26, 2006
Beijing, China – Oct 26-27, 2006
Mumbai, India – Oct. 25-26, 2007
Key Global Events
– EMEA Conference, Rome, Italy April 24-25, 2007
– Eighth Annual Best Practices Conference: Dallas, TX,
Sept. 25-26, 2007
- APAC Conference: Mumbai, India, October 25-26, 2007
– QuEST Forum Annual Meeting: Los Angeles, CA, Feb. 67, 2008
– 2008 EMEA Meeting – April in Prague
– Both the Annual Meeting and the Workgroup meetings
are open to non-members
– For more information on QuEST Forum, including
events, please visit www.questforum.org
Key Value from Greater China Hub
• Network Operators currently using TL 9000 as
their QMS across all departments. Raises the
bar for others
• Encouraging and Requesting Benchmarking
Activities
• Supporting QuEST Forum globally providing
speakers and attending conferences
• China is providing great growth in QF
memberships and TL registrations
• China can provide excellent SME’s to improve
QuEST Forum products and services
Greater China Hub Expectations
• Greater China hub should set the standard
in increasing membership of QuEST
Forum and in increasing TL registrations
• Adding key companies to provide
leadership in the Greater China Hub
• Greater China Hub leadership should add
value to TL 9000 and other products and
services by providing SME’s for WG’s
Looking forward to more APAC
continued success
Thank you,
Don Pickens