New York Academy for Suicide Safer Care (NYASSC) Resource Directory 2015 Jillian King, Ed.M. In collaboration with Suicide Prevention Resource Center (SPRC) New York Academy for Suicide Safer Care, (NYASSC), 2015 P-1 Table of Contents NY ASSC Overview……………………………………………………………………………………...…3 NSSP Grant Overview…………………………………………………………………………..……..…..3 AIM Model……………………………………………………………………………………………..……..4 Assess – Resources and Links Columbia- Suicide Severity Rating Scale)….……………………………………………....……5 SAFE-T……………………………………………………………………………………………….6 Intervene – Resources and Links Safety Planning………………………………………………….……………………….……....…7 Lethal Means Counseling………………………………………………………………….…......10 Monitor – Resources and Links Structured Follow-up Intervention…………………………………………………………….….12 Caring Contacts……………………………………………………………………………………15 Attempt Survivor Resources……………………………………………………………………...17 Additional Resources and Links……………………………………………………………………….18 New York Academy for Suicide Safer Care, (NYASSC), 2015 P-2 New York Academy for Suicide Safer Care (NY ASSC) Overview In 2013, the most recent year for which data are available, over 40,000 people died by suicide, making it the 10th leading cause of death in the U.S. Over the same time period, New York ranks 5th among all states in total suicides completed. And perhaps most alarming is the high suicide rate among those suffering with mental illness, including OMH consumers. Unfortunately, even in behavioral health settings, we have not been able to develop the systemic response required. Work force surveys indicate over 40% of mental health clinicians do not feel adequately trained to manage suicidal behavior. Otherwise skilled and competent clinicians generally do not receive adequate training in the focused assessment and management of suicide risk. But the situation is far from hopeless. While much remains to be learned, the core components of “suicide safer care” are known and should be adopted now. As part of the National Strategy for Suicide Prevention Grant, the New York Academy for Suicide Safer Care (NY ASSC) aims to markedly raise the standard of care delivered to those at risk for suicide. This pilot program offers a learning collaborative for providers willing to make an enduring commitment to the system change needed to materially improve outpatient care in this area. New York National Strategy for Suicide Prevention Grant Overview The New York State Office of Mental Health (OMH) was awarded a grant by the Substance Abuse and Mental Health Services Administration (SAMHSA) to advance the National Strategy for Suicide Prevention (NSSP) in middle-aged adults. New York was one of only four states to receive this award. Grant Description: The grant advances two cornerstone objectives from the National Strategy for Suicide Prevention: o Promoting suicide prevention as a core component of health care o Promoting and implementing effective evidenced-based assessments and treatments for those at risk Grant Stewardship: Dr. Sigrid Pechenik, PsyD, a psychologist for OMH Child and Adult State Operations Suicide Safer Care Implementation, and Dr. Jay Carruthers, MD, a psychiatrist & Director of the OMH Suicide Prevention Office (SPO) are grant co-directors Dr. Barbara Stanley, PhD, from the Center for Practice Innovations (CPI) at Columbia University and NYS Psychiatric Institute will be the clinical director. Dr. Stanley is an internationally known expert in suicide prevention. New York Academy for Suicide Safer Care, (NYASSC), 2015 P-3 Approach: To achieve the NSSP grant objectives, OMH will do the following: New York State will advance the National Strategy for Suicide Prevention by forming an Academy for Suicide Safer Care to engage organizations’ leadership to commit to a zero suicide goal. Grant activities will show a reduction of 10% in the number of suicide attempts and deaths by developing and implementing rapid follow up and care transitions protocols after discharge from psychiatric EDs and inpatient settings. OMH will elevate suicide identification, intervention and treatment skills among staff and community organizations servicing persons at high risk of suicide attempts. OMH will develop a plan to measure and demonstrate the impact of grant activities on adult suicide deaths and attempts. Utilize the AIM (Assess, Intervene, and Monitor) framework for high suicide risk individuals developed by Dr. Stanley. Implement the AIM model in high risk settings beginning with inpatient psychiatric units and ERs/CPEPs for those experiencing a suicidal crisis where assessment, safety planning with means restriction and structured follow-up serve as a package of evidence based tools. The care transition will include Structured Phone Follow-up, Warm Transfer and Peer Services. Disseminate lessons learned through the ongoing work of the Suicide Prevention Office. Participating Clinical Partners: Buffalo and Rochester Psychiatric Centers Erie County Medical Center University of Rochester Medical Center/ Strong Memorial Hospital Erie County Crisis Services 2-1-1 Lifeline in Monroe County AIM Model A Assess • Columbia Suicide Severity Rating Scale (CSSR-S) • Suicide Assessment Five-step Evaluation and Triage (SAFE-T) • Cage-Aid • Or assessment tool currently used I Intervene Safety Planning Intervention (SPI) with means restriction M Monitor Structured Follow-up post discharge (SFU) New York Academy for Suicide Safer Care, (NYASSC), 2015 P-4 Assess – Resources and Links 1. Columbia- Suicide Severity Rating Scale • C-SSRS Website http://www.cssrs.columbia.edu/ • Online module for the C-SSRS http://zerosuicide.sprc.org/sites/zerosuicide.actionallianceforsuicideprevention.org/files/c ssrs_web/course.htm New York Academy for Suicide Safer Care, (NYASSC), 2015 P-5 2. Suicide Assessment Five-Step Evaluation and Triage (SAFE-T): Pocket Card for Clinicians SAFE-T Pocket Card http://store.samhsa.gov/product/Suicide-Assessment-Five-Step-Evaluation-and-TriageSAFE-T-Pocket-Card-for-Clinicians/SMA09-4432 Suicide Safe: The Suicide Prevention App for Health Care Providers from SAMHSA http://store.samhsa.gov/apps/suicidesafe/index.html New York Academy for Suicide Safer Care, (NYASSC), 2015 P-6 Intervene – Resources and Links: 1. Safety Planning In Safety Planning, the provider works with the patient to develop a list of coping strategies and resources that he or she can use before or during suicidal crises. The plan is brief, in the patient’s own words, and easy to read. Topics addressed in most safety plans include: Warning signs Internal coping strategies Ways to distract oneself from the crisis Family members or friends who can provide support Professionals and agencies to contact for help Ways to make the environment safe Safety plans may be done on paper or using a mobile phone app—if the patient has a mobile device and is comfortable using it for this purpose (see Safety Planning Resources). Safety planning should not be confused with contracts for safety or no-suicide contracts. There is no evidence that these contracts are effective, and they can provide a false sense of security (Rudd, Mandrusiak, & Joiner, 2006; Stanley & Brown, 2012). How Review the Safety Plan Treatment Manual to Reduce Suicide Risk: Veteran Version for an orientation to this intervention. The guidance in this manual is suitable for all patient populations. Tell the patient that you recommend developing a safety plan. Decide together if you will develop it jointly or if he or she will develop the plan independently and then review it with you before discharge. With the patient’s permission, involve his or her family, friends, and/or a peer specialist. Use one of the tools listed under Safety Planning Resources (following) to develop a safety plan. Identify potential barriers or obstacles to using the safety plan and determine how to overcome them. Tell the patient that although safety plans are important for coping with suicidal thoughts or feelings outside of the treatment setting, getting outpatient mental health care can address what’s making him or her feel suicidal. Instruct the patient to review the safety plan with an outpatient provider. Provide a copy for each. New York Academy for Suicide Safer Care, (NYASSC), 2015 P-7 Safety Planning Resources Safety Planning – A quick Guide for Clinicians - G. Brown and B. Stanley, Department of Veterans Affairs http://www.sprc.org/sites/sprc.org/files/SafetyPlanningGuide%20Quick%20Guide%20for %20Clinicians.pdf Safety Plan Treatment Manual to Reduce Suicide Risk - G. Brown and B. Stanley, Department of Veterans Affairs http://www.mentalhealth.va.gov/docs/VA_Safety_planning_manual.pdf?_sm_au_=iVV0T TM8VDT8jSPH Patient Safety Plan template - G. Brown and B. Stanley, Department of Veterans Affairs http://www.sprc.org/sites/sprc.org/files/SafetyPlanTemplate.pdf Safety Plan Mobile App - New York State Office of Mental Heath https://www.omh.ny.gov/omhweb/suicide_prevention/safety/ ED-SAFE Materials - Safety Planning Resources http://emnet-usa.org/ED-SAFE/materials.htm MY3 Support System and Safety Planning Mobile App - Link2Health Solutions and the California Mental Health Services Authority http://www.my3app.org/?_sm_au_=iVV0TTM8VDT8jSPH New York Academy for Suicide Safer Care, (NYASSC), 2015 P-8 New York Academy for Suicide Safer Care, (NYASSC), 2015 P-9 2. Lethal Means Counseling In Lethal Means Counseling, the provider assesses whether a patient at risk for suicide has access to firearms or other lethal means (e.g., prescription medications), and works with the patient and his or her friends, family, or outpatient provider to discuss ways to limit this access until the patient is no longer feeling suicidal. How Tell the patient and his or her friends or family that suicide risk can sometimes escalate rapidly, so it is important to consider the patient’s access to lethal means during these periods of increased risk. Ask the patient and his or her supports about the patient’s access to lethal means, particularly firearms. If the patient has access to firearms, ask about the location (e.g., closet, car, attic). Provide appropriate counseling to patients who report having access to lethal means. For a list of points to cover in a brief counseling session, view the Lethal Means Counseling Recommendations for Clinicians sheet available from Means Matter. Just like any other interviewing technique, it takes practice to become more skillful when engaging patient’s around safe storage of firearms. Identify strategies for limiting access to lethal means, such as storing firearms at a friend’s house until the suicidal crisis has passed, and allowing a family member to keep medications under lock and key and dispense them as necessary in order to prevent selfpoisoning. Lethal Means Counseling Resources Recommendations for Clinicians – Lethal means counseling, Means Matter, Harvard School of Public Health Recommendations for Families – Information on lethal means, Means Matter, Harvard School of Public Health Counseling on Access to Lethal Means (CALM) – Online training course, Suicide Prevention Resource Center Firearm Safety and Injury Prevention – Policy, American College of Emergency Physicians (ACEP) New York Academy for Suicide Safer Care, (NYASSC), 2015 P - 10 Reducing Access to Lethal Means – Quick Guide Working with individuals at risk of suicide is a complex process that requires a comprehensive approach. One piece of that puzzle that has proven to be effective is to reduce access to lethal means – particularly firearms and medications. Three specific steps to take 1. Tell the individual and/or the family that the individual is at risk based on your assessment; provide specific information about how you made this determination. 2. Explain that one element of lowering risk by reducing their access to lethal means. 3. Discuss specific steps they can take to reduce access to firearms and other lethal means as they relate to their current or previous plan. Firearms The MOST EFFECTIVE means for reducing suicide with a firearm is to remove all firearms from the home and environment DON’T believe that the suicidal person does not know if or where weapons are stored. When discussing these issues, focus on the risk, not on the firearm If the family is reluctant to remove the firearm permanently, discuss a temporary move for a specified period of time Most Police Departments will accept firearms to be destroyed, some on a temporary basis If moving the firearms to someone else’s care discuss specific instructions regarding who, when and how the firearm will be handed over and returned. If removal is not an option, make the following suggestions: o Store all firearms unloaded and locked o Any ammunition should be stored and locked and separate from the firearms Medications and Poisons Prescriptions and OTC medications should be limited in number to non-lethal doses Any medicines or other poisons not being used should be safely disposed of Any other potentially lethal products should be removed from the home or moved and kept locked If uncertain regarding the toxicity of specific medications or other products contact the Poison Center at 1-800-222-1222 Other Means It may be more difficult to limit access to other means. However, it is important to take whatever steps are indicated to reduce access when feasible if the individual talks about using any of these. These could include- cars, trains or other vehicles, ropes or ligatures, sharp objects, alcohol and drugs. FREE ON-LINE TRAINING: Counseling on Access to Lethal Means (CALM). This 2 hour workshop addresses why and how to discuss the steps above http://training.sprc.org New York Academy for Suicide Safer Care, (NYASSC), 2015 P - 11 Monitor – Resources and Links: 1. Structured Follow-up Structured Follow Up involves obtaining a follow-up appointment for the patient that occurs within seven days of discharge—ideally, within 24 hours of discharge. Developing referral agreements with outpatient providers may facilitate this process. A sample letter is provided in Appendix E to facilitate developing these agreements. Consider the patient’s needs and troubleshoot barriers to accessing outpatient services when choosing a referral. How Develop a community resource list that ED personnel can use for making referral appointments to outpatient providers. Use the template in Appendix F or request a copy of a list used by a local community-based organization. Highlight providers on the list who are skilled in suicide assessment, management, and treatment. Request the patient’s consent to provide clinical information about the ED visit to the referral provider. See Appendix D to learn about sharing protected health information with other providers. Use a two-way release if possible. Before the patient is discharged, call an outpatient provider to schedule an urgent outpatient appointment for a date within a week of discharge. If the outpatient provider is unavailable, plan for a second call during regular business hours or leave a message requesting priority scheduling for the patient. If these steps fail, and with the patient’s permission, enlist a trusted caregiver or peer specialist to help schedule the appointment. For patients who present to the ED during off-hours, identify other ED personnel to schedule the follow-up appointment during regular business hours. If you are unable to schedule the first follow-up appointment for a date within a week of discharge, consider these options: Refer the patient for a follow-up appointment with a primary care provider (PCP). With the patient’s permission, contact the PCP to discuss the patient’s condition and reason for the referral. Most PCPs are not aware of their patients’ suicidal ideation or attempts (Riihimaki, Vuorilehto, Melartin, Haukka, & Isometsa, 2014). Ask for help in securing outpatient mental health treatment. Develop a protocol for working with a local crisis center to provide follow-up support for these patients. Some crisis centers make follow-up contacts with patients who have recently been discharged from EDs to facilitate linkages to care and provide additional support. Crisis center services are free and open to the public. Troubleshoot the patient’s access-to-care barriers (e.g., lack of health insurance or transportation) using information from the community resources list. New York Academy for Suicide Safer Care, (NYASSC), 2015 P - 12 Rapid Referral Resources Care Transitions: Best Practices and Evidence-based Programs – Center for Healthcare Research & Transformation SP-TIE (Suicide Prevention – Training Implementation Evaluation) http://practiceinnovations.org/CPIInitiatives/SuicidePrevention/ResourceLinks/tabid/291/ Default.aspx New York Academy for Suicide Safer Care, (NYASSC), 2015 P - 13 STRUCTURED FOLLOW-UP Permission for follow-up is obtained beforehand for permission to: Make a follow-up call. Conduct the call in a friendly, non-judgmental, yet professional manner. Leave a voice mail if the person is not reached. Step 1: Mood Check and Lethality Assessment Step 2: Review and revision of the safety plan Determine if the safety plan has been used. Ask the individual to present the safety plan for review with you. Ask what has been helpful and what has not been helpful. Revise the plan as indicated—remove items that are not helpful and engage the individual by discussing what may be more helpful. Both the clinician and the individual must note any changes on the plan. Consider sending the suicidal individual a revised plan if the revisions are extensive. Always review access to means and whether there is a need to remove sources of danger. Step 3: Treatment engagement and motivation Review what the individual’s plans are for treatment; remind individual of appointment. Review treatment options, as needed. Problem solve obstacles to treatment—external (e.g., logistics) and internal (e.g., motivation). If a person rejects treatment, discuss other ways of obtaining help. Provide information on available community support services relevant to individual’s needs (for all individuals, not only when treatment is rejected). Step 4: Obtain consent/willingness for additional follow-up Assess whether further calls are needed. If needed, but resisted, problem solve. Set call time. If no further calls, let individual know how to resurrect care. Implementation Determine timing and frequency of contact. Develop a plan if suicidal individual is consistently unreachable. Record keeping o Maintain a record of all contacts. o Develop a system of notification further contact Other Structured Follow-up Resources New York Academy for Suicide Safer Care, (NYASSC), 2015 P - 14 Other Follow-up Resources 2. Caring Contacts Caring contacts are brief communications with the patient after discharge from the ED. They may be made by the ED provider or other personnel, be one-time or recurring contacts, and involve one-way or two-way communication. These contacts are meant to facilitate adherence to the discharge plan and promote a feeling of connectedness by demonstrating continued interest in the patient. Caring contacts may be especially helpful for patients who have barriers to outpatient care or are unwilling to access this care. How Follow up with discharged patients via postcards, letters, e-mail, text messages, or phone calls. See sample messages in Appendix G. These contacts can be made by clinical staff or non-medical ED personnel and may be automated. Phone calls will require training. Use automated systems for providing caring contacts, such as mailed or e-mailed postcards or text messages (Berrouiguet, Gravey, Le Galudec, Alavi, & Walter, 2014). Some electronic health record systems can perform these functions. Consider establishing an agreement with a local crisis center that allows its staff to make caring contacts with recently discharged patients. Caring Contacts Resources Postcards from the EDge: 5-Year Outcomes of a Randomised Controlled Trial for Hospital-Treated Self-Poisoning – Journal article, G. L. Carter, K. Clover, I. M. Whyte, A. H. Dawson and C. D’Este. For a recent literature review see Luxton DD et al. Can Postdischarge Follow-up Contacts Prevent Suicide? Crisis Vol 34, Number 1/2013 Post-Visit Patient Contact Improves Patient Satisfaction – Program overview, Robert Wood Johnson Foundation. New York Academy for Suicide Safer Care, (NYASSC), 2015 P - 15 Caring Contacts Sample Materials Caring contacts is an evidence-based intervention covered in Section 3 ED-Based Brief Suicide Prevention Interventions. For hospitals wishing to implement this intervention, a few samples of caring contact materials are provided below. These samples come from suicide prevention professionals using caring contacts in crisis centers, hospitals, and VA settings across the United States. They can be adapted for use in your ED and for current technology options (e.g., text messaging, e-mail). Sample 1. Postcards from the EDge Sample postcard used at Newcastle Mater Misericordiae Hospital in the “Postcards from the EDge” study in New South Wales, Australia Dear <<First Name>> It has been a short time since you were here at the Newcastle Mater Hospital, and we hope things are going well for you. If you wish to drop us a note we would be happy to hear from you. Best wishes, Dr. Andrew Dawson Source: Carter, G. I., Clover, K., Whyte, I. M., Dawson, A. H., & D’Este, C. (2005). Postcards from the EDge project: Randomised controlled trial of an intervention using postcards to reduce repetition of hospital treated deliberate self-poisoning. BMJ, doi: 10.1136/bmj.38579.455266.E0 Sample 2. Oklahoma City VA Medical Center This program sends quarterly newsletters to patients at risk of suicide with information about health and mental health. A blank space is provided in the newsletter for the case manager to handwrite a note, such as this: Hi Mr./Ms.____, I hope you have been doing well since we last spoke. Give me a call if there’s anything I can do for you. Sincerely, This message is in keeping with the spirit of the examples used in published studies of caring contacts, where there is an expression of concern and no demands are made on the recipient. To learn more, contact Bryan Stice, PhD, Suicide Prevention Case Manager, Department of Veterans Affairs, 921 N.E. 13th Street, Oklahoma City, OK, 73104, Bryan.Stice@va.gov, 405456-5206. New York Academy for Suicide Safer Care, (NYASSC), 2015 P - 16 Sample 3. Caring Letters in the VA System Sample letter from the article “Caring Letters for Suicide Prevention: Implementation of a MultiSite Randomized Clinical Trial in the U.S. Military and Veteran Affairs Healthcare Systems.” Dear [patient’s name], We appreciated the opportunity to get to know you while you were at the hospital. We hope things are going well for you. We remember how you said that you enjoy hiking around the South Puget Sound. With the return of the summer weather, we hope you’re getting a chance to get out there and explore some new trails. Anyway, we just wanted to send a quick e-mail to let you know we are thinking about you and wishing you well. If you wish to drop us a note, we would be glad to hear from you. Sincerely, Cassidy and Laura Source: Luxton, D. D., Thomas, E. K., Chipps, J., Relova, R. M., Brown, D., McLay, R., . . . Smolenski, D. J. (2014). Caring letters for suicide prevention: Implementation of a multi-site randomized clinical trial in the U.S. military and Veteran Affairs healthcare systems. Contemporary Clinical Trials, 37(2), 252–260. doi: 10.1016/j.cct.2014.01.007 3. Attempt Survivor Resources The way forward: pathways to hope, recovery, and wellness with insights from lived experience This report gives voice to suicide attempt survivors and bridges the gap between suicide attempt survivors, clinicians, hospital policy makers, and suicide prevention leaders. http://actionallianceforsuicideprevention.org/sites/actionallianceforsuicideprevention.org/files/Th e-Way-Forward-Final-2014-07-01.pdf New York Academy for Suicide Safer Care, (NYASSC), 2015 P - 17 Additional Resources and Links: 1. Zero Suicide/Action Alliance for Suicide Prevention http://zerosuicide.sprc.org/ o Safety Planning Intervention Module http://zerosuicide.sprc.org/sites/zerosuicide.actionallianceforsuicideprevention.or g/files/sp/course.htm o Structured Follow-up Module http://zerosuicide.sprc.org/sites/zerosuicide.sprc.org/files/monitor_suicidal_individ uals/course.htm 2. Suicide Prevention Resource Center http://www.sprc.org/ 3. Suicide Prevention Center of New York http://www.preventsuicideny.org/ 4. Resources for the Collaborative Assessment and Management of Suicidality (CAMS) o CUA Suicide Prevention Lab: https://sites.google.com/site/cuajsplab/home o Managing Suicidal Risk – A Collaborative Approach: http://www.guilford.com/books/Managing-Suicidal-Risk/DavidJobes/9781593853273 5. Resources for Suicide-Specific Cognitive Behavioral Therapy o Source Book: https://www.apa.org/pubs/books/4317169.aspx o Cognitive Therapy Training: www.beckinstitute.org/cbt-workshop-registration o Other Key Websites: http://veterans.utah.edu/research/cognitive-behavior-therapy.php http://www.usuhs.mil/faculty/holloway/index.html http://www.suicidesafetyplan.com/Home_Page.html 6. Resources for Dialectical Behavior Therapy o Source Texts: http://www.guilford.com/cgi-bin/cartscript.cgi?page=pr/linehan.htm&dir=pp/pd o Training Website: http://behavioraltech.org/index.cfm New York Academy for Suicide Safer Care, (NYASSC), 2015 P - 18 7. Behavioral Workforce Survey Study http://www.slideshare.net/davidwcovington/project-zero-suicide-in-health-care-2013-10 o o o National survey of 30,000 mental health professionals that examined staff members assessment of their own knowledge and skills in dealing with a suicidal patient Distributed across nine states Professionals included clinicians, social workers, psychiatrists, nurses, case managers and peer specialists 8. SAMHSA’s Suicide Prevention Resources By creating an account at http://store.samhsa.gov/home, you will then have access to a wealth of FREE resources. It takes approximately 4-6 weeks to receive your order, however many are available for instant download. Following are the links to just a few of the many publications available. o After an Attempt: A Guide for Medical Providers in the Emergency Department Taking Care of Suicide Attempt Survivors http://store.samhsa.gov/product/A-Guide-for-Medical-Providers-in-theEmergency-Department-Taking-Care-of-Suicide-Attempt-Survivors/SMA08-4359 o After an Attempt: A Guide for Taking Care of Your Family Member After Treatment in the Emergency Department http://store.samhsa.gov/product/A-Guide-for-Taking-Care-of-Your-FamilyMember-After-Treatment-in-the-Emergency-Department/SMA08-4357 o After an Attempt: A Guide for Taking Care of Yourself After Your Treatment in the Emergency Department http://store.samhsa.gov/product/A-Guide-for-Taking-Care-of-Yourself-After-YourTreatment-in-the-Emergency-Department/SMA08-4355 o National Suicide Prevention Lifeline Wallet Card: Assessing Suicide Risk: Initial Tips for Counselors http://store.samhsa.gov/product/National-Suicide-Prevention-Lifeline-WalletCard-Assessing-Suicide-Risk-Initial-Tips-for-Counselors/SVP13-0153 o Building Bridges: Suicide Prevention Dialogue with Consumers and Survivors: From Pain to Promise http://store.samhsa.gov/product/Suicide-Prevention-Dialogue-with-Consumersand-Survivors-From-Pain-to-Promise/SMA10-4589 o Stories Of Hope And Recovery: A Video Guide for Suicide Attempt Survivors http://store.samhsa.gov/product/Stories-Of-Hope-And-Recovery-A-Video-Guidefor-Suicide-Attempt-Survivors/SMA12-4711DVD New York Academy for Suicide Safer Care, (NYASSC), 2015 P - 19 o Suicide Assessment Five-Step Evaluation and Triage (SAFE-T): Pocket Card for Clinicians http://store.samhsa.gov/product/Suicide-Assessment-Five-Step-Evaluation-andTriage-SAFE-T-Pocket-Card-for-Clinicians/SMA09-4432 New York Academy for Suicide Safer Care, (NYASSC), 2015 P - 20