Maximize Nutrition, Minimize Waste! Toby Beckelman Mobile Health Design Summer 2013 Table of Contents Background 3 App Introduction 4 Needs Assessment 4-10 Competitive Analysis 10-16 Description of App Design 17 Evaluation Plan 17 Development Plan 18 Marketing Plan 19 Limitations 19-20 About the Author 20 References 20 2 Background Mobile Smartphone use is rapidly expanding, with over 91 million Smartphones being used in the US alone.i Not only do people have Smartphones but 89% are using their phones throughout the day.i With this wide use of Smartphones, and the potential reach an app can have, it is no surprise that app use has extended into the healthcare field. Apps range from helping with weight loss to medication adherence and are developed by both questionable and reputable sources. Additionally, apps are unregulated and can deliver information that is far from evidence-based guidelines. However, developing an app that complies with evidencebased guidelines may help with credibility and provide support for it to be used in a healthcare setting. One of the main features of this app will be to increase fruit and vegetable consumption in the United States. One main focus of the 2010 Dietary Guidelines for Americans, is to consume nutrient-dense foods, emphasizing the importance of vegetables and fruits.ii The guidelines recommend that individuals increase vegetable and fruit intake in order to increase nutrient intake, reduce risk of chronic disease and achieve and maintain a healthy weight.ii According to a recent report generated by the Center for Disease Control and Prevention, adults in the United States consume vegetables about 1.6 times per day and fruits 1.1 times per day and fewer than 1 in 10 Americans are eating enough fruits and vegetables.iii Determining how much a serving size actually is, can be challenging. By creating an app that increases the convenience and decreases the cost of eating produce, it can help to address this issue and increase fruit and vegetable consumption. 3 App Introduction The app I created is called Eat Ripe and has four main objectives: 1. Increase fruit and vegetable intake 2. Increase convenience of cooking nutritious meals 3. Decrease food waste and save money 4. Decrease time spent on food shopping and planning The app will have users input information via through app or corresponding website. The app will then generate a menu plan for the selected timeframe based on various filters like preferred intake of f/v servings, food budget, dietary preferences and food shopping frequency. In addition, it will organize the menu by using produce that spoils quickly in the beginning of the week in order to reduce food waste. By collaborating with major supermarket chains, users will be able to conveniently sync their shopping list for home delivery or choose stores based on the sales of the week. The app will feature fun facts, tips and suggestions about different fruits and vegetables, including how to properly store items. Lastly, the app will calculate servings of fruits and vegetables, track consumption and provide coupons as rewards for healthy eating. Needs Assessment This app would target a range of populations who have access to a Smartphone. The app would reach populations at varying demographics but would be more targeted to individuals at certain stages of behavior change. The Transtheoretical Model (TTM) uses stages of change to illustrate techniques to initiate and facilitate behavior change. The behavior that this app would focus on is eating the recommended amount of servings of fruits and vegetables.iv. The app would target 4 individuals in the contemplation, preparation and action stage. An individual in the contemplation stage would be most likely to find or download the app if encouraged by an outside source. They would probably not seek it out on their own because they are intending to take action but only within the next 6 months.iv For example, if a healthcare worker suggested the app and the individual realized improving their diet was an important part of being healthy, they might be willing to try the app. Additionally, having the ability to choose the number of servings of fruits and vegetables to eat per week is less intimidating for a person in this stage as opposed to automatically having to choose the recommended five servings. For individuals in the preparation stage, being able to track fruit and vegetable servings and choosing how many servings to eat per week can facilitate movement into the action stage by serving as a commitment to change. Lastly, the app will target individuals who are in the action stage, who are currently eating the recommended amount of fruits and vegetables but have been doing so for a short period of time. The app will facilitate movement into the maintenance stage by reinforcing the positive behavior, through coupons for produce and by connecting to social media to obtain social support. The four personas illustrate individuals at the various stages of the TTM and demonstrate the main objectives of the app. 1. Young Adult Katie is a 28 year old, living with roommates in Somerville, MA. As a Pilates instructor her schedule varies weekly, making it difficult to plan meals. She often ends up picking up dinner on her way home from work. Katie is 5 an active person but wishes she could eat healthier. She frequently buys fresh produce but gets frustrated when she ends up throwing out much of her produce. She finds it challenging to cook for one person and doesn’t like spending a lot of time at the grocery store. Today Katie wakes up at 4:30am in order to make it to work by 6. After a quick meal of oatmeal and blueberries she heads out the door. She has a three hour break in the middle of the day in between clients. Katie remembers she needed some things at the grocery store and decides to use this time to shop. At the store Katie grabs some fruit that is on sale and a few other items. When Katie goes to unpack her food at home, she realizes she already had half a container of strawberries. After tossing spoiled lettuce and a half eaten pepper, she decides to search the internet to see if there is an app that could help her shop more efficiently so she doesn’t end up wasting food. Katie finds Eat Ripe in the app store and based on the description and reviews she downloads it. Katie uses it to create the perfect shopping list for her next trip to the grocery store. 2. College Student Ian is a 21 year old, senior at Union College living in an off-campus apartment with 4 other guys. This is his second year living off-campus without a meal plan. As an athlete he is very active and eats many meals throughout the day. He has 6 trouble trying to stay within his budget and decides he should cut back on ordering food. However, between rugby practice and studying he has limited time to go to the grocery store. He likes meals that are quick and easy but also wants to eat healthily. Today Ian starts his day with a bowl of cereal, toast and a banana before early morning practice. His realizes he is almost out of milk and a few other items and decides he should probably go grocery shopping soon. After practice, Ian has a few hours before class. Since he doesn’t have a car and is short on time he usually uses Stop & Shop’s Peapod home delivery service. He goes to their website and notices an advertisement for a new app that can make eating and cooking nutritious meals more convenient. He figures it’s worth a shot and downloads the app. He quickly creates an account and decides to use the corresponding website to input his information. He finds the app easy to use and likes that the website syncs with the app and stores his food preferences. After choosing his meals for the week he seamlessly places his order with the Peapod service and has his food delivered that day. Later that evening he grabs his iPad, puts on some music, opens the app and follows the recipe for his chosen meal of the night, grilled chicken and vegetable fajitas. Ian likes that he can track how many servings of fruits and vegetables he is eating per week and doesn’t have to spend time trying to calculate how many servings of vegetables is in his complete meal. 7 3. Busy Mother Michelle is a 37 year old, busy mother of 3. Her children range from 6-10 years old. They live on a quiet street in Rockville Centre, NY. Michelle’s husband, Mark commutes to Manhattan everyday for work and often arrives home around 8. Michelle is primarily a homemaker but also works part-time as an administrative assistant at a medical office. Her family’s health is very important to her, so she tries to cook as often as possible. However, she finds it challenging to come up with different ways to incorporate fruits and vegetables into her family’s diet. Michelle starts her day by getting her children fed and ready for school. She waits with them by the bus stop down the block and then heads to work. During her lunch break she chats with a coworker about new recipes and trying to get her family to eat more fruits and vegetables. Her coworker tells Michelle about an app that she has that helps her incorporate and track her intake of fruit and vegetable servings. She discovered the app from a flyer she received at her last trip to the grocery store. She says the app does all the food planning for her, making it easier to cook more often. Intrigued, Michelle downloads the app and starts to input her information. She likes that she can decide how many fruits and vegetable servings her family will 8 eat for the week. After work, Michelle heads to the grocery store and uses the app to quickly shop for everything on the list. At home, she uses the corresponding website to print out her recipes for the week and hangs them on the fridge. After a couple of weeks Michelle continued to increase the amount of fruit and vegetable servings until her family was consistently eating 4-5/day. Michelle was encouraged to continue this trend when she received coupons for fresh produce after tracking one week of 5 serving/day. 4. Older Adult Jack is a 59 year old accountant. He lives with his Golden Retriever, Max in a condo in Hoboken, NJ. Jack used to be active but over the years he and Max have been getting less and less exercise. Concerned about his weight gain, Jack recently scheduled an appointment with his primary care physician. He found out that he has high cholesterol and was advised to alter his diet. Having eaten the same way for years, Jack asked his doctor from suggestions on how to eat better. His doctor told him about an app, Eat Ripe, that would be useful to him. Jack decided to give it a try and downloaded the app. He found it straightforward and easy to use. Seeing as Jack currently didn’t eat many fruits or vegetables he was 9 pleased to be able to choose the amount he wanted to eat and decided to start easy and eat 2 servings daily. Jack had heard that eating fruits and vegetables was an important part of a healthy diet but never really understood how much a serving really was equal to. He liked that the app calculated the servings for him and that he could track his progress. He also liked the ability to choose meals that were low in saturated fat to help lower his cholesterol. Jack still likes to order pizza every once in a while but also realized that he enjoyed cooking most of the time. Competitive Analysis I choose these apps by using search words in the app store (“food waste” “meal planner” “budget meals” “fruits and vegetables”) that reflect the different functions of Eat Ripe and would be used by target users. I selected the apps based on similarity of function to Eat Ripe and that appeared in the top 10 apps. Based on the competitive analysis, some features that I would want to include would be a sleek, simple, clear and attractive design. All of the apps I looked at met this criteria and in order to be competitive, I believe my app would have to achieve the same level of professionalism. In addition, one feature that I found particularly appealing was the organization of food shopping lists by grocery store aisle. This allows for even greater convenience to the user by decreasing shopping time and I would use this feature in my app. On the other hand, there were a few features that I would want to avoid. Firstly, were impractical features, for example calling for the use of food scales to measure out portion sizes. 10 I want my app to make eating fruits and vegetables extremely easy and for it to calculate for the user. Secondly, I found that some apps did not have intuitive navigation. I would design my app to be straightforward and similar in function to popular operating systems such as the iPhone. Lastly, when dealing with apps that relate to food, there were often long lists of items. I would make sure to have a search function in my app, to avoid having to scroll through such comprehensive lists. The main thing I would do to distinguish my app would be to partner with a popular supermarket chain, such as Stop & Shop. This would help with advertisement, offering coupons to attract users and increase convenience by syncing to the delivery service. However, I would also have to make it distinguishable from the store’s own app and perhaps partner with more than one supermarket. In addition, my app would be superior to its competitors because of its ability to combine increasing fruit and vegetable servings, food planning and shopping, budget, and reducing food waste all into one app. 11 App 1 1. App name, logo, url 2. Objective at a glance What is the objective, problem, or challenge the app seems to be addressing? 3. Purpose and Goals How clear are the purpose and goals of the app at a glance from name, tagline, and imagery? Does it match the objective at a glance? App 2 App 3 App 4 Love Food Hate Waste https://itunes.app le.com/us/app/lov e-food-hatewaste/id57827400 9?mt=8 Spinning Meals: Smart Meal Planner Reduce food waste, save money Plan meals and generate shopping list Provides healthy, easy, and affordable recipes Learn about produce Developed by UK company Easily keep track of food planning, shopping, cooking meals and making the most of leftovers. Automatically plans your weekly meal schedule for you, based on your own recipes and preferences. Enjoy healthy meals at home with your family without breaking the bank Descriptions of the fruit and vegetables with instructions on how to pick produce Recipe ideas and tips for using forgotten foods and leftovers to make great tasting meals. Goals are clear and match the Cooking Matters Produce GuideFruits, Vegetables, http://cookingmatt Flashcards and ers.org/app/ Nutrition http://spinningme als.com/#Home https://itunes.appl e.com/us/app/pro duce-guide-fruitsvegetables/id3051 55106?mt=8 Filter recipes by categories like 30minute meals, diabetes friendly, one-dish meal, seasonal and kidapproved. Using a patentpending planning engine, Spinning Meals considers your food preferences and the seasonal variations which go Name and imagery along with your convey objective Nutritional information Ability to look up a list of what’s in season Instructions on if you should 12 tagline/imagery family’s favorite meals. refrigerate and how to store your produce Name doesn’t really match objective, don’t see the relationship with “spinning” until you use the app 4. Users Is there any information about users through descriptions, images, stories, testimonials, or usage data? 5. Ratings and reviews What are the ratings, reviews, and feedback? 6. Downloads and use How many users/downloads are there? Is there data about retention? 7. Research Was there any research, evidencebased guidelines, or experts involved? Suggestions for how long you should keep each item with a log of when you’ve purchased the item and when you should discard the item No user info No usage data No usage data No ratings/reviews Launched 2/14/13 Fairly new app, 4/23/13 Seen in the New York Times, and featured in eHow’s 12 Great Apps For Moms No data 4.5/5, 68 reviews No data No No Imagery/tagline indicate app is about produce No data 3/5, 35 reviews are mixed 4.5/5, 39 reviews No data No data Developed by the chefs and nutrition experts at Share Our Strength’s Cooking Matters, which has 20 years of experience helping families No information on how the nutritional info is generated 13 cook healthy meals on a tight budget 8. Design How professional is the design? Characterize it (modern, simple, crisp…) and if the design works given the app purpose. 9. Layout and navigation What sections does the app have and are they delineated by content type, roles, or user needs? How usable and organized are the layout and navigation (including labels and menus)? Do they make options apparent? 10. Branding and external affiliations Who created the app and why? Is there organizational branding, accreditation, sponsorship, or advertising? 11. Expert content What are the expertgenerated components Professional, simple, no many options Attractive pictures, large font, simple Professional design, simple, colorful appealing pictures Simple design, looks professional Use is not intuitive, navigate by recipes, portions, planner, my kitchen or shopping list but not very clear, hard to scroll through so many food options, also advises on using a scale to measure out portion sizes, not very practical WRAP, non-profit organization in the UK focused on waste reduction. Advertising on their website for the app Could not download but from screenshots/revie ws seems easy to navigate, options are at the bottom/clear, adding recipes at first seems to be time consuming but they are then stored Clear menu at the bottom on screen: recipes, favorites, tips, connect Clear menu on bottom, few options Ryan Smith, a family cooking blogger and the creator of the Spinning Meals app. Cooking Matters plays a critical role in Share Our Strength’s No Kid Hungry Tyson Foods for donating $1 per download to the No Kid Hungry campaign for the first 5,000 downloads. Walmart and ConAgra Healthy meals, tips on whole grains/fruits/veg Unclear None None Nutritional facts 14 (including text, graphics, audio, video, blogs, directions, ask the expert, glossary, quiz, chat with an expert)? 12. Authors and N/A oversight Does expert content identify the author and date written and reviewed? Is there an advisory board or clinician involvement? Reading level is 13. Literacy and average, mainly readability food items, Is the content clear however you do and easy to need to be able to understand? What read reading level is it? measurements 14. User-generated Can log in with content and sharing facebook and What are the usershare recipes generated components Can “like” website (including discussion and follow on forums, blogs, videos, Twitter “likes”, comments, ratings, and reviews)? Which, if any, social media is used? Can content be shared? 15. Policies No Are there explicit privacy policies or ones for how information is used? Can sync with 16. Registration Do users register and, Facebook or create an account, if so, what can they N/A No No Food items, knowledge of cooking techniques/tools and measurements Food items, knowledge of cooking techniques/tools and measurements Website has blog, “like” on FB, follow on Twitter “Connect” option on menu allows user to connect to blog and twitter Average reading level, some words decribing produce like “hue” “fragrant” might not be as understandable Website describing the app No No No Unclear First asked to take the No Kid Hungry pledge Unclear 15 do before and after registering? What information is tracked or displayed? How is personal information used? 17. Cost Is there a cost for the app or for premier features? limited access until an account is created No Yes, 18. Devices and websites corresponding Does the app tie into website on any others apps, reducing food devices, or websites? waste 19. Support and Yes, can contact feedback and FAQ on Is there a website or website support forum for users? Is there a way to provide feedback? Is there a feedback survey? Best: attractive, clean design 20. Overall assessment What are the overall best and worst features of the app? $2.99 No $1.99 Yes, corresponding website describing the app, featuring a blog, FAQs Website describing app and purpose of campaign and organization Website Yes, users can provide feedback on the website and comment Website provides email for contact Website provides email for contact Best: uncluttered, not overwhelmed with recipe choices Best: can filter recipes by many things ex: kidapproved, diabetes-friendly Best: large font and attractive pictures Worst: practicality (use of scales), not Worst: organizes intuitive on how recipes by season, to use it personally that seems irrelevant, what I cook doesn’t vary that much by season Worst: Only a few tips are given, not sure if they change Worst: hard to scroll through items, no search function 16 Description of App Design The app does comply with evidence-based guidelines surrounding fruit and vegetable consumption by allowing users to choose their preferred serving, in addition to promoting and rewarding high intake. As mentioned previously, the app would be successfully used by the personas, by targeting individuals at different stages of behavior change. Also, the app appeals to a wide range of people because of its multiple objectives. Lastly, the app would be useful in multiple mobile contexts. For instance, it would be used in the grocery store where users can follow their generated shopping list, on the subway to plan a menu for the week, or in the kitchen viewing recipes. Overall, the app would be convenient, appealing and easy to use. Evaluation Plan It will be important to conduct formative evaluations throughout the design and development stage as well as the launch phase in order to continue improving the app. The evaluation will focus on appeal, usability, and effectiveness. I would conduct focus groups that consist of potential target users. During the beginning phases of design, feedback on the app logo, name and tagline would be gathered. Making sure that the purpose and objectives are clear and appealing will be important in attracting users and getting downloads. As development continues, input from the focus groups will be incorporated. Testing of the prototype will provide valuable insight into users’ perception of usability and effectiveness of the app. Additionally, conducting evaluations before the finished product is complete will not only help in development but will also save money by addressing issues early on in the process. However, 17 improvements will continue to be made in updated versions based on users’ comments and reviews. Development Plan This app will be aim to collaborate with multiple major supermarket chains to support its development. In return the app will feature supporting supermarkets and allow users to make home delivery purchases or direct them to the nearest store. In addition, the app will reward healthy eating, and attract customers by providing users with coupons to their preferred store. This app allows users to generate very personalized information based on their inputs, therefore the development will be intricate. However, the app will be able to pull from information already available. For example, the app can use menus from online sources as well as weekly deals and price information from supermarket websites. I perceive one challenge to be creating an algorithm that could convert measurements of fruits and vegetables into servings from existing menus, in addition to converting measurements of recipes that serve 4 to serve 1 and accounting for what produce should be eaten first to decrease food waste. The cost of developing the app will be greater with the addition of compatibility through multiple devices and platforms. At first I would develop the app from IOS operating system because it is less fragmented than the Andriod system. Since 93% of apple users have the same version operating system it would be less costly than developing for the Andriod platforms, which has three different versions of operating systems that each account for about 30% of users.v Eventually, if successful, I would develop a version usable on all devices. Ideally, if 18 supermarkets collaborate with the development of the app, then the cost of the app to users would be free. If not, there would be a cost to the app ranging from $0.99-$2.99, based on the competitive analysis, in order to achieve the professional design and function of the app. Lastly, in addition to developing the app, a corresponding website would need to be created. This website would need to have the capability to sync seamlessly with the app by use of a user account. The website would also serve as a way to back up users’ stored preferences. Marketing Plan The marketing plan will depend largely on collaboration from the supermarkets. If the app can be marketed to the supermarkets as a way to generate more customers then they would be a major venue for marketing. Ideally, supermarkets would feature the app on their website, store circulars and flyers. Additionally, the app would be introduced to healthcare workers as a useful tool to help patients eat a healthy diet and could be beneficial for patients dealing with any diet-related issue. If providers see it as an effective tool, they could recommend it to patients. Another venue would be through colleges and universities’. Many academic institutions have some outlet for health and wellness information, having the app comply with evidence-based guidelines can increase its credibility and justify its use and promotion by the school. The app would also rely on word-of-mouth to gain popularity as well as reviews and ratings on the app store. I would also seek out opportunities for recognition on related websites, blogs and magazines. Limitations 19 All apps come with the limitation that the user must have a device to use the app. This creates a large barrier for people who do not have access to a device, which in many cases might be a high risk population that you would want to reach. Another limitation, is that this app would not target individuals in the precontemplation stage of change because they have no intention of changing, therefore is would be extremely challenging to reach them to download the app. Also, I have based the app on the US population and would not necessarily translate into other countries. Lastly, cost would be a limitation to low-income population. About the Author Toby Beckelman is currently pursing a dual degree, a M.S. in Nutrition and MPH from Tufts University. After graduation, Toby’s plans to use her skills to work on nutritional interventions focused on childhood obesity prevention. Although she has lived in Boston for the past two years, Toby is originally from Long Island, NY and is still a NY sports fan. In addition to routing for the Knicks, she likes to spend her time being active, traveling and loves spending summers at the beach. References i Go-Gulf. "Smartphone Users Around the World." Go-Gulf.com. N.p., 02 Jan. 2012. Web. July 2013. <http://www.go-gulf.com/blog/smartphone/>. ii U.S. Department of Agriculture and U.S. Department of Health and Human Services. Dietary Guidelines for Americans, 2010. 7th Edition, Washington, DC: U.S. Government Printing Ofice, December 2010 iii Centers for Disease Control and Prevention. State Indicator Report on Fruits and Vegetables, 2013. Atlanta, GA: Centers for Disease Control and Prevention, U.S. Department of Health and Human Services; 2013. 20 iv Glanz, K., Rimer, B., and Viswanath, K. Health Behavior and Health Education. San Francisco, CA: Jossey-Bass, 2008. v Slivka, Eric. "Apple Highlights Low Fragmentation Among IOS Devices in Direct Jab at Android." Mac Rumors. N.p., 21 June 2013. Web. July 2013. <http://www.macrumors.com/2013/06/21/apple-highlights-low-fragmentation-among-iosdevices-in-direct-jab-at-android/>. 21