Supplier Quality Manual
Unit 5 & 6, 13th Floor,
Riley House, 88 Lei Muk Road,
Kwai Chung, Hong Kong.
Confidential
Document Number
Rev
This Document is the property of Global Solutions HK Ltd
and contains information which is confidential and
proprietary to Global Solutions. No part of this
document may be copied, reproduced or disclosed to
third parties without the written consent of Global
Solutions HK Ltd.
533583987
00
Date
Prepared by
Approved by
: Dec 24, 2009
: Alan Mak
: John Violett
Supplier Quality Manual
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1 Table of Contents
1
Table of Contents ............................................................................................................................ 2
2
Purpose ........................................................................................................................................... 3
3
Scope ............................................................................................................................................... 3
4
References ...................................................................................................................................... 3
5
Related Documents ......................................................................................................................... 3
6
Definition ........................................................................................................................................ 3
7
Supplier Self Evaluation .................................................................................................................. 4
8
First Article Submission Process...................................................................................................... 4
9
Contract Review .............................................................................................................................. 6
10 Quality Management ...................................................................................................................... 6
11 Environmental/ Chemical Substance Management ........................................................................ 6
12 Delivery & Packaging ....................................................................................................................... 7
13 Engineering Change Management .................................................................................................. 8
14 Handling of Nonconformance ......................................................................................................... 8
15 Revision History.............................................................................................................................. 10
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2 Purpose
The purpose of this manual is to establish Quality Assurance Requirements for selected suppliers of
Global Solutions HK Ltd. This document is a supplement to and does not replace or alter conditions
covered by the purchase agreement. Suppliers are required to comply with the requirements stated
in this supplier quality manual, the purchase agreement, and other reference documents.
3 Scope
This document is applicable to all suppliers providing direct production materials, parts, components
and goods to Global Solutions HK Ltd.
4 References
ISO 9001: 2008 Quality Management System – Requirements
5 Related Documents





FN-SP-QC-740-01 Supplier Self Evaluation Form
FN-SP-QC-730-01 Engineering Change Notice
FN-SP-QC-740-06 Supplier Corrective Action Request
FN-WI-PU-001-01 Supplier Deviation Request
FN-WI-PU-001-02 Supplier Quality Manual Acknowledgement Form
6 Definition



Supplier Assessment – Supplier Assessment is an activity performed to determine the
capability of a supplier to meet certain criteria. Supplier assessments are performed for a
number of reasons: to select a credible supplier for a further purchase, to select a supplier
for a specific purchase, and to verify continued capability of an existing supplier.
Direct Production Material – Direct Production Materials are all items including raw
materials, parts, and sub-assemblies required to assemble or manufacture a complete
product.
First Article Submission Process - First Article Submission Process is intended to verify that
products made from production materials, tools, and processes meet Global Solutions’
engineering requirements and that the production process has the potential to produce
products meeting these requirements during an actual production run.
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Purchase Order Requirements – All documents including drawings and specifications issued
by Global Solutions HK Ltd to the supplier are considered to be Purchase Order
Requirements.
7 Supplier Self Evaluation
7.1
Suppliers are selected based on their ability to deliver purchased product in accordance with
specified quality requirements. A supplier assessment shall be performed by Global Solutions
HK Ltd prior to purchasing any product from the supplier.
7.2
As part of the supplier assessment, supplier is required to submit the Global Solutions’
Supplier Self Evaluation Form (FN-SP-QC-740-01). This is to grade the potential supplier’s
capability of delivering the requested parts and/ or services. The evaluation form is assessed
by purchasing department of Global Solutions HK Ltd. Qualified suppliers are put in the
Approved Supplier List.
7.3
For high impact parts/ materials (i.e. parts or materials having high impact to the normal
operation/ production of Global Solutions), a supplier on-site audit shall be arranged by Global
Solutions to assess supplier’s compliance to the Global Solutions’ standards.
8 First Article Submission Process
8.1
Qualified supplier is required to obtain approval for mass production parts through the First
Article Approval Process. Supplier shall conduct a First Article production run and produce
parts utilizing normal production materials, tools and processes that are used in mass
production.
8.2
First Article Submission Process should be carried out when: 1. A new part design is submitted
for approval, 2. An existing part is introduced by a new supplier, and 3. Any change is made in
the existing part, including dimension, process, raw material, or sub-supplier, either initiated
by Global Solutions or proposed by the supplier.
8.3
The supplier then submits the sample parts from the First Article Run for approval by Global
Solutions HK Ltd. Suppliers are required to submit the followings as part of the First Article
Submissions.
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Table 8.3 Document List of First Article Submission
No
Requirement
Status
1
Design Record (e.g. drawing etc)
Required if supplier is responsible for part design/
development
2
Dimensional Results
Required for all dimensions stated in the
engineering drawings
3
Performance Test Report
Required if applicable. All performance tests
specified on drawings or technical requirements
must be performed and recorded by the supplier
4
Initial Process Study
Required for critical dimensions. Process
capability studies shall be carried out on critical
dimensions specified in Global Solutions’ drawings
and those critical process parameters identified
by the suppliers.
Global Solutions requires a minimum of 1.67 Ppk
and 1.33 Cpk for the initial process study
approval. 100% inspection of parts is required if
study results do not meet Global Solutions’
minimum Ppk/Cpk requirement.
5
Appearance Approval Report
Required if applicable. Apply only to parts with
appearance requirements stated in the drawings
6
Sample Product
Required to submit 5 sample parts. Suppliers are
required to submit 5 sample parts in minimum
with each First Article Submission.
Samples from tooling should be submitted for
each mold or cavity.
7
Material Certificate
Required. Supplier shall provide evidence of
compliance to material specification (e.g. RoHS
compliance report). Supplier shall submit Material
Safety Data Sheet for any chemical product.
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9 Contract Review
9.1
Global Solutions HK Ltd issues purchase order to qualified supplier after the approval of its
first part submission. The purchase order contains descriptions of ordered products, including
part number, description, drawing number, quantity, delivery dates scheduled and other data.
9.2
The supplier shall review and approve the purchase order requirements prior to release for
production. Incomplete or conflicting requirements shall be resolved with Global Solutions HK
Ltd prior to release. All documents including drawings and specifications issued by Global
Solutions HK Ltd to the supplier are part of the purchase order requirements.
9.3
Design requirements are specified in drawings and in technical specifications. All specified
properties are essential and must be complied with. Properties that have severe impact to the
performance and reliability of the final product are classified as Critical. Supplier is required to
implement rigid control over these properties.
9.4
General quality requirements are stated in this supplier quality manual. Supplier shall also
refer to specified quality requirements stated in product specifications and other documents.
9.5
For quality management system requirements please refer to section 10 of this manual. For
environmental/ chemical substance management requirements please refer to Section 11.
Supplier is also required to comply with applicable statutory and regulatory requirements.
10 Quality Management
10.1 Suppliers shall implement Quality Management System (QMS) based on ISO 9001
requirements and maintain procedures to ensure that its product conforms to the specified
requirements. Global Solutions may request supplier to submit a copy of its ISO 9001 QMS
certificate issued by an authorized certification body as a proof of its compliance to QMS
requirements.
11 Environmental/ Chemical Substance Management
11.1 Suppliers shall implement control of Chemical Substances. All hazardous chemical substances
listed in the table below shall be strictly controlled in the supplier’s production processes.
Products supplied to Global Solutions shall be hazardous substances free.
11.2 Suppliers with Environmental Management System (EMS) based on ISO 14001 requirements
are preferred.
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Table 11.1 List of Chemical Substances in Control
No Substance Group
CAS-No
Classification Threshold
Name
1
Lead and its
-Prohibited
0.1% for impurities, any
compounds
intentional is prohibited
2
Mercury and its
compounds
--
Prohibited
0.1% for impurities, any
intentional is prohibited
3
Cadmium and its
compounds
7440-43-9
Prohibited
0.01% for impurities, any
intentional is prohibited
4
Chromium (VI) salts
14977-61-8
Prohibited
0.1% for impurities, any
intentional is prohibited
5
Polybrominated
biphenyls (PBB)
--
Prohibited
0.1% for impurities, any
intentional is prohibited
6
Polybrominated
diphenyl ethers
(PBDE)
Asbestos
--
Prohibited
0.1% for impurities, any
intentional is prohibited
--
Prohibited
Prohibited any intentional
added content
Ozone-depleting
substances
--
Prohibited
Intentional use prohibited.
7
8
12 Delivery & Packaging
12.1 Suppliers are required to deliver purchased parts on time to Global Solutions’ facilities. Global
Solutions demands a 100% delivery performance. It is also important that the supplier delivers
the right quantity.
12.2 Suppliers shall have a clear and well documented First-In-First-Out FIFO process and follow-up
delivery procedure. Global Solutions HK Ltd reserves the right to return the goods if First-InFirst-Out FIFO is not strictly followed by the supplier.
12.3 The goods shall be packed as per the packing instructions issued by Global Solutions HK Ltd
unless otherwise specified. The goods shall be properly labeled according to Global Solutions’
instruction. Delivery documents must include all documentation specified by Global Solutions
HK Ltd.
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13 Engineering Change Management
Changes Proposed by the Supplier
13.1 Supplier is required to report any change in dimension, process, raw material, and subsupplier. Supplier shall submit a Supplier Engineering Change Request to Global Solutions’
purchasing department upon any change. The request will be reviewed and approved by the
cross functional team of Global Solutions HK Ltd. None of the changes can be made prior to
the approval of such changes by Global Solutions HK Ltd.
Changes Initiated by Global Solutions
13.2 Changes initiated by Global Solutions or its customer will be sent to supplier for review. With
the consensus of the supplier for the proposed change, Global Solutions HK Ltd issues
Engineering Change Notice (FN-SP-QC-730-01) to the supplier specifying all necessary
information for a correct implementation of the change. The supplier is responsible for the
proper execution of the Engineering Change Notice.
Note: First Article Approval Process has to be carried out in both of the situations.
14 Handling of Nonconformance
Deviation Request
14.1 If the supplier manufactures product that does not conform to Global Solution’s specifications
and lead-time does not allow permanent corrective action due to Global Solutions’ production
requirements, a Supplier Deviation Request (FN-WI-PU-001-01) shall be submitted by the
supplier to Global Solutions HK Ltd. No shipment is allowed without the approval of Global
Solutions HK Ltd.
Containment Action
14.2 When nonconformance in product or process is detected at the supplier’s facility, the supplier
must determine immediately the extent of the problem and take prompt corrective action to
prevent shipment of any nonconforming material. All suspect material shall be handled and
contained as nonconforming material.
14.3 The supplier shall notify Global Solutions of any suspected quality problems in shipped
products and the corrective action being taken to eliminate the condition for future
shipments. If the problem cannot be corrected immediately, shipments must be held pending
specific instructions from Global Solutions HK Ltd.
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Corrective and Preventive Action (CPAR)
14.4 If Global Solutions receives a delivery with nonconformities, the supplier will be informed of
this through a Supplier Corrective Action Request (FN-SP-QC-740-06). The supplier shall
provide a partial CPAR report which includes: 1. Required containment actions, 2. Short term
corrective actions, and 3. Plan to replace non-conforming materials to Global Solutions within
24 hours.
14.5 A complete CPAR report must be sent to Global Solutions within 10 working days after the
receipt of Supplier Corrective Action Request. The complete CPAR report shall include 1.
Problem root causes, 2. Permanent corrective actions, and 3. Preventive actions.
Cost Recovery and Claims
14.6 If a nonconformance occurs, Global Solutions may debit the supplier costs associated. For the
first failure to meet approved standards and requirements, supplier is required to make
replacement of product within 48 hours at their cost including shipping.
14.7 Any follow failure within 6 months, supplier shall replace the product within 48 hours and
deduct 25% off the total cost of purchase.
14.8 Global Solutions may also debit the supplier other costs associated with the nonconformance.
Cost categories include but not limited to the followings:
Table 14.8 List of Cost Categories
No.
Cost Category
No.
Cost Category
1
Sorting cost
6
Administrative cost
2
Premium Freight cost
7
Scrap cost
3
Production Line down
8
--
4
Customer Charges
9
--
5
Rework
10
--
14.9 All costs will be debited from the supplier’s account. Upon notification of the intent to debit,
suppliers will have 10 days to appeal the charges. If Global Solutions HK Ltd does not hear
from the supplier within 10 working days from the issuance of debit notification, Global
Solutions assumes that the supplier accepts the nonconformance claim.
Supplier Quality Manual
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15 Revision History
Revision
00
Description
First Issue
Date
Dec 24, 2009
Originator
Alan Mak