BSP Manual for Agents – Local Procedures
Chapter 14
China
April 2013
English
NOTICE:
DISCLAIMER. The information contained in this publication is
subject to constant review in the light of changing government
requirements and regulations.
No subscriber or other reader should act on the basis of any
such information without referring to applicable laws and
regulations and/or without taking appropriate professional
advice. Although every effort has been made to ensure
accuracy, the International Air Transport Association shall not
be held responsible for loss or damage caused by errors,
omissions, misprints or misinterpretation of the contents
hereof. Furthermore, the International Air Transport
Association expressly disclaims all and any liability to any
person, whether a purchaser of this publication or not, in
respect of anything done or omitted, and the consequences of
anything done or omitted, by any such person in reliance on
the contents of this publication.
BSP Manual for Agents – Chapter 14 – China Jan2013
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Content
FOREWORD: This chapter (Chapter 14) covers local BSP procedures applicable in the
People’s Republic of China. For all other applicable BSP procedures please refer to the
core BSP Manual for Agents.
CHAPTER 14 - Local Procedures
TABLE OF CONTENTS
14.1 ADDRESSES & CONTACTS ............................................................................................................... 5
IATA Local Office ............................................................................................................................. 5
Data Processing Centre (DPC) ........................................................................................................ 5
Ticket Document Distribution Centre (TDD) ..................................................................................... 5
Clearing Bank ................................................................................................................................... 5
List of Approved Ticketing System Providers ................................................................................... 5
LCAG Delegates .............................................................................................................................. 6
APJC Delegates ............................................................................................................................... 6
14.2 PARTICIPATING AIRLINES................................................................................................................. 8
14.2.1 Participating Airlines List ........................................................................................................... 8
14.2.2 Airline Contact Details ............................................................................................................. 10
14.3 CUSTOMER INTERFACES – QUESTIONS ...................................................................................... 11
14.3.1 General .................................................................................................................................... 11
14.3.2 IATA Country homepage: www.iata-asd.com ......................................................................... 11
14.3.3 IATA Customer Services Help Desk or Portal ......................................................................... 11
14.3.4 BSPlink – www.bsplink.iata.org ............................................................................................... 11
14.3.5 IATA International homepage - www.iata.org .......................................................................... 11
14.4 STANDARD TRAFFIC DOCUMENTS (STD) ..................................................................................... 12
14.4.1 STDs used in China ................................................................................................................. 12
14.4.2 Allocation of electronic STDs – Computer Generated Numbers (CGNs)................................ 12
14.4.3 Recall of Stock ......................................................................................................................... 12
14.5 STANDARD ADMINISTRATIVE FORMS (SAF) ................................................................................ 13
14.5.1 Administrative forms used in China - General ......................................................................... 13
14.5.2 Airline’ own accounting memoranda ....................................................................................... 13
14.5.3 ADM/ACM Procedures ............................................................................................................ 13
14.5.4 Ticketing Authority through ASD ............................................................................................. 13
14.6 BSP BILLING REPORTS – OUTPUT ................................................................................................ 14
14.6.1 General .................................................................................................................................... 14
14.6.2 BSP Reports available ............................................................................................................. 14
14.6.3 List of BSP Reports with descriptions...................................................................................... 15
14.7 REMITTANCE PROCEDURES .......................................................................................................... 18
14.7.1 General .................................................................................................................................... 18
14.7.2 Method of Remittance/Direct Debiting ..................................................................................... 18
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14.7.3 Reporting Errors and Missing Remittance Notice ................................................................... 18
14.7.4 Post-Settlement Errors discovered by Agent .......................................................................... 18
14.7.5 Post-Settlement Errors discovered by the BSP Airline............................................................ 18
14.7.6 Post Settlement Errors Discovered by IATA ........................................................................... 18
14.7.7 Net Remittance ........................................................................................................................ 18
14.8 SANCTIONS, ADMINISTRATIVE AND CLEARING BANK CHARGES ........................................... 19
14.8.1 Administrative Charges ........................................................................................................... 19
14.8.2 Interest and Clearing Bank Charges ....................................................................................... 19
14.8.3 Sanctions ................................................................................................................................. 19
14.9 CREDIT CARD SALES....................................................................................................................... 20
14.9.1 General .................................................................................................................................... 20
14.9.2 Ticket Entry on Credit Card Sales ........................................................................................... 20
14.9.3 Face to face transactions ........................................................................................................ 21
14.9.4 Non Face to face transactions ................................................................................................. 21
14.9.5 Passengers Signature ............................................................................................................. 21
14.9.6 Reporting of Credit Card Sales by IATA/BSP ......................................................................... 21
14.10 REFUNDS ......................................................................................................................................... 22
14.10.1 General .................................................................................................................................. 22
14.10.2 Direct Refunds ....................................................................................................................... 22
14.10.3 Refund Application/Refund Notice......................................................................................... 22
14.10.4 Handling of Refunds by IATA Members ................................................................................ 22
14.11 REPORTING CALENDARS ............................................................................................................. 23
14.11.1 General .................................................................................................................................. 23
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14.1 ADDRESSES & CONTACTS
IATA Local Office
China
3F East Tower, World Financial Center,
No.1, Dongsanhuang Zhong Road, Chaoyang District
Beijing 100020
P.R.China
E-mail:
Internet:
Info.cn@iata.org
www.iata-asd.com
Telephone: 0086 10 8571 9909
Contact Hours: 09:00~11:00 and 13:00~16:00, Monday to Friday
Data Processing Centre (DPC)
Company Name
Address
Postal Code, City
Country
Telephone:
Accounting Center of China Aviation
5F, Building 12, Xibahebeili Chaoyang District
Beijing 100028
P. R. China
0086 10 64513322
Ticket Document Distribution Centre (TDD)
Company Name
Address
Postal Code, City
Country
Telephone:
Fax:
BSP China, IATA
3F East Tower, World Financial Center,
No.1, Dongsanhuan Zhong Road, Chaoyang District
Beijing 100020
P. R. China
0086 10 85719909
0086 10 85719906/08
Clearing Bank
Bank Name
Contact Name
Address
Postal Code, City
Country
Telephone:
Fax:
ICBC (Industrial and Commercial Bank of China)
Ms. Luo ZhenHong
1/F, Tower A, Tianyuangang Center No 2C, Dongsanhuanbeilu
Beijing 100027
P. R. China
0086 10 65932271
0086 10 65076008/65302554
List of Approved Ticketing System Providers
GDS TravelSky
Company Name
Address
Postal Code, City
Country
Telephone:
Contact name
Telephone:
Fax:
TravelSky Technology Limited.
157 Dongsi Xidajie, Dongcheng District, Beijing
Beijing 100010
P. R. China
0086 10 84018401
Li Ningdi
0086 10 57651200
0086 1057651208
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LCAG Delegates
The LOCAL CUSTOMER ADVISORY GROUP (LCAG) is a forum where Airline delegates discuss
operational issues for the BSP. Please find the current delegates list as follow:
Air China Limited
All Nippon Airways Co. Ltd
China Eastern Airlines
China Southern Airlines
Hainan Airlines Company Ltd
Hong Kong Dragon Airlines Ltd.
Japan Airlines International Co. Ltd.
Airfrance & KLM
Quatar Airways
Shandong Airlines Co., Ltd
Shenzhen Airlines
Sichuan Airlines Co. Ltd.
Singapore Airlines Limited
Thai Airways International Public Co. Ltd
Xiamen Airlines
United Airlines
Deutsche Lufthansa AG
Eva Air
APJC Delegates
In each country or area where Resolution 818g is implemented an AGENCY PROGRAMME JOINT
COUNCIL (APJC) shall be established and shall continue to operate. APJC is responsible for providing
oversight on those aspects of the Passenger Agency Programme relevant to the Agent/Airline relationship
and make recommendations in the form of agenda proposals to the Passenger Agency Conference.
APJC shall consist of an equal number of BSP Airlines and Agents. Please find the current delegates list as
follow:

Airline:
Air China Limited
China Eastern Airlines
China Southern Airlines
Hainan Airlines Company Ltd
Cathay Pacific Airways Ltd
Singapore Airlines Limited
Deutsche Lufthansa AG
Emirates
United Airlines

Agent:
Shaanxi silkroad business travel co.,ltd.
Chengdu yuandong air agent limited liability company
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Beijing atbb travel & express service co.ltd
Beijing baosheng air service co,ltd.
Shanghai foreign aviation service corp.
Shanghai merchants intl air-freight curise service center.
Itour co.,ltd.
Guangzhou merchants int'l air trans.co.,ltd.
Liaoning foreign e & t cooperation co.ltd
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14.2 PARTICIPATING AIRLINES
14.2.1 Participating Airlines List
The below list shows participating Airline members of BSP China as per date of latest revision/validation
NS 836
Hebei Airlines Co., Ltd.
SU 555
Aeroflot - Russian International Airlines
AM 139
Aeromexico - Aerovias de Mexico S.A. de C.V.
AH 124
Air Algerie
KC 465
Air Astana
AB 745
Air Berlin PLC & Co. Luftverkehrs KG
AC 014
Air Canada
CA 999
Air China Limited
AF 057
Air France
AI 098
Air India Limited
JS 120
Air Koryo
NX 675
Air Macau Company Limited
MD 258
Air Madagascar
MK 239
Air Mauritius
NZ 086
Air New Zealand Ltd.
AZ 055
Alitalia - Compagnia Aerea Italiana S.p.A.
NH 205
All Nippon Airways Co. Ltd.
AA 001
American Airlines
OZ 988
Asiana Airlines Inc.
OS 257
Austrian Airlines, Österreichische Luftverkehrs AG dba Austrian
J2 771
Azerbaijan Hava Yollary
PG 829
Bangkok Airways Co., Ltd
JD 898
Beijing Capital Airlines Co., Ltd
BA 125
British Airways P.L.C.
CX 160
Cathay Pacific Airways Ltd.
EU 811
Chengdu Airlines
CI 297
China Airlines Ltd.
MU 781
China Eastern Airlines
G5 987
China Express Airlines Co,Ltd
CZ 784
China Southern Airlines
KN 822
China United Airlines
PN 847
China west Air Co. Ltd.
OQ 878
Chongqing Airlines Co,.Ltd
CO 005
Continental Airlines Inc.
DL 006
Delta Air Lines Inc.
LH 220
Deutsche Lufthansa AG
BR 695
EVA Airways Corporation
MS 077
Egyptair
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LY 114
El Al Israel Airlines Ltd.
EK 176
Emirates
ET 071
Ethiopian Airlines Enterprise
EY 607
Etihad Airways
FE 436
Far Eastern Air Transport Corp.
AY 105
Finnair Oyj
GA 126
Garuda Indonesia
CN 895
Grand China Air Co.,Ltd
GF 072
Gulf Air Company G. S. C.
HU 880
Hainan Airlines Company Limited
HA 173
Hawaiian Airlines Inc.
HX 851
Hong Kong Airlines Limited
KA 043
Hong Kong Dragon Airlines Ltd.
UO 128
Hong Kong Express Airways Limited
JL 131
Japan Airlines Co. Ltd
9W 589
Jet Airways (India) Limited
JQ 041
Jetstar Airways Pty Limited
JR 929
Joy Air
HO 018
Juneyao Airlines Co. LTD
KL 074
KLM - Royal Dutch Airlines
KQ 706
Kenya Airways
KE 180
Korean Airlines Co. Ltd.
KY 833
Kunming Airlines Co., Ltd
LO 080
LOT - Polish Airlines
8L 859
Lucky Air Co. Ltd
OM 289
MIAT - Mongolian Airlines
W5 537
Mahan Airlines
MH 232
Malaysian Airline System Berhad
AE 803
Mandarin Airlines Ltd.
8M 599
Myanmar Airways International Company Ltd
BK 866
Okay Airways Company Limited
PK 214
PIA Pakistan International Airlines
PR 079
Philippine Airlines, Inc.
QF 081
Qantas Airways Ltd.
QR 157
Qatar Airways (Q.C.S.C)
FV 195
ROSSIYA AIRLINES
BI 672
Royal Brunei Airlines
RA 285
Royal Nepal Airlines
LX 724
SWISS International Air Lines Ltd. dba SWISS
4Q 741
Safi Airways
HZ 598
Sakhalinskie Aviatrassy SAT
SV 065
Saudi Arabian Airlines
SK 117
Scandinavian Airlines System (SAS)
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SC 324
Shandong Airlines Co., Ltd
FM 774
Shanghai Airlines Co. Ltd.
ZH 479
Shenzhen Airlines
S7 421
Siberia Airlines
3U 876
Sichuan Airlines Co. Ltd.
MI 629
Silkair (Singapore) Private Limited dba Silkair
SQ 618
Singapore Airlines Limited
SA 083
South African Airways
UL 603
SriLankan Airlines Ltd.
DT 118
TAAG - Linhas Aereas de Angola (Angola Airlines)
TG 217
Thai Airways International Public Co. Ltd.
GS 826
TianJin Airlines Co., Ltd.
TV 088
Tibet Airlines Corporation Limited
GE 170
TransAsia Airways Corporation
UN 670
Transaero Airlines
TK 235
Turkish Airlines Inc.
B7 525
UNI Airways Corporation
UA 016
United Airlines Inc.
U6 262
Ural Airlines
HY 250
Uzbekistan Airways
VN 738
Vietnam Airlines
VS 932
Virgin Atlantic Airways
XF 277
Vladivostok Air
IY 635
Yemenia - Yemen Airways
JJ 957
TAM LINHAS AEREAS S.A.
KR 265
Ait Bishkek
UT 298
UTAir Aviation Joint - Stock Company
14.2.2 Airline Contact Details
For any queries towards BSP Member Airline you could find contact details on Agent Service Desk:
www.iata-asd.com.
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14.3 CUSTOMER INTERFACES – QUESTIONS
14.3.1 General
For any questions about your ticket sales and the BSP Procedures, there are several ways to find the
answers. This Manual should be one of the first sources for you to check, and depending on the nature of the
problem you should then turn to the respective party for help:

Any problems to complete a ticket sale or problems to extract any reports from your ticketing system?
Agent could contact Travelsky helpdesk for any guidance or assistance regarding ticketing system at
0086 10 84018401.

Questions about how to issue a ticket, or any queries regarding the rules for a ticket?
These should be stated directly to the Airline in question or Travelsky helpdesk (Tel 0086 10 84018401)
if there is a technical problem or any queries regarding the rules and procedures of ticket issuance.

Questions on any discrepancies between what you have reported through your ticketing system and
what you find on the BSP Reports?
Agent could contact Travelsky or DPC (Tel 0086 10 64513322) to check the reason.
IATA has several customer interfaces where you can seek information and we wish to point out
some of them below.
14.3.2 IATA Country homepage: www.iata-asd.com
Air Service Desk (ASD) provides local information regarding this market including airline key contacts, Agent
application procedure, customer bulletins and circulars as well as links to other IATA products & services etc.
14.3.3 IATA Customer Services Help Desk or Portal
Agent queries are handled through TEL, FAX, Email and ASD website.
Contact Details:
TEL:
FAX:
Email:
Web:
010-8571 9909
010-8571 9906/08
info.cn@iata.org
www.iata-asd.com
14.3.4 BSPlink – www.bsplink.iata.org
BSPlink is open to Airlines only by far in China with basic functions of report downloading and agent
authorization.
14.3.5 IATA International homepage - www.iata.org
By entering to www.iata.org you will come to IATA’s global home page. Here you can find information on all
IATA activities, find ruling resolutions and also buy any IATA publications via the online store. A search tool
is available on the site, which will help you to find the information you are looking for.
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14.4 STANDARD TRAFFIC DOCUMENTS (STD)
14.4.1 STDs used in China
ET
EMD
Electronic Ticket
Electronic Miscellaneous Document
14.4.2 Allocation of electronic STDs – Computer Generated Numbers (CGNs)

Manual Application
Agent may apply for ET /EMD numbers via ASD on weekday mornings before AM12:00, submitting the
application online with proper ET types (International or Domestic Ticket) and quantities.
IATA will in turn to process the ET/EMD stock applications raised by agent. In accordance with following ET
/EMD distribution principles IATA may partly/fully approve or reject the applications.

Agent guarantee balance
Ticket unit price
Other constraint conditions (e.g. ET storage usage, legal info under update, settlement status etc.)
Auto Distribution
IATA automatically allocates ET numbers to agents according their ET settings on each settlement day.
The approved quantity of ET/EMD numbers will be distributed to Agent’s Ticketing System (E-Term) by
PM4:30 on the day of application. Agents are required to issue the allocated ET/EMD within one month from
the date of allocation. Otherwise, IATA may reject their further ET/EMD application.
14.4.3 Recall of Stock
Due to global shortage of Computer Generated Numbers, IATA Head Office must from time to time recall ET
stock. This means that stock has a limited lifecycle of 2 to 3 years from the date of its allocation.
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14.5 STANDARD ADMINISTRATIVE FORMS (SAF)
14.5.1 ADMINISTRATIVE FORMS USED IN CHINA - GENERAL



Refund Application/Authority (RA)
Agency Credit Memo (ACM)
Agency Debit Memo (ADM)
14.5.2 Airline’ own accounting memoranda
Individual BSP Airlines also prepare certain BSP accounting memoranda, which are sent directly by the BSP
Airline to the Agent concerned. The documents are issued under the provisions of Resolution 850m, online
in ASD (www.iata-asd.com) or by using a mass file upload feature.
This feature allows the airline (or third party acting on the airline’s behalf) raising the ADM/ACM to issue the
document in its own system and upload as a file into ASD so the Agent can view it.
Non-disputed ACMs/ADMs are automatically reported to the DPC for processing and inclusion in billings.
Local dispute periods are automatically taken into account, and online disputing through ASD can be
activated by the airline.
The airline can also download disputed transactions from ASD, and load them into their own system for
dispute handling. The purpose of these accounting memoranda is to adjust the Agent’s account with the
Airline via the BSP. The two accounting memoranda are Agency Debit Memo (ADM) and Agency Credit
Memo (ACM)

Agency Debit Memo (ADM)
The ADM serves to notify an Agent that unless there is some justification to the contrary, the Agent owes the
issuing BSP Airline the amount shown on the ADM for the reasons indicated. In case of disagreement, the
Agent is obliged to contact the issuing Airline within the set disputing period, which is calendar 30 days.
An ADM shall only be processed through the BSP, if issued within nine (9) months of the final travel date.
Any claims beyond this period need to be addressed outside of the BSP processes.

Agency Credit Memo (ACM)
The ACM is used in those cases where the Airline owes money to the Agent. The Airline submits an ACM to
the Agent, setting out the details of the amount to be credited to the Agent.
14.5.3 ADM/ACM Procedures
The rules governing the issue of Airlines’ ADMs are detailed in resolutions published in the Travel Agent’s
Handbook (Resolution 850m). For the ADM/ACM procedures please refer to Agent ASD manual in ASD
website FAQ.
14.5.4 Ticketing Authority through ASD
Airlines assign Ticketing Authority to their appointed Agents via ASD. Agent could check the Ticketing
Authority List assigned by Airline in ASD.
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14.6 BSP BILLING REPORTS – OUTPUT
14.6.1 General
IATA provides Agents with a range of BSP Reports for each period (8 or 9 billing periods per month). The
reports are provided in electronic form via ASD.
The BSP reports are final remittance statement. Because the BSP reports are considered as supporting
accounting documentation it is important that Agents will save BSP reports for the time prescribed in the
local legislation (normally period of 5 years according to local rules and regulations).
The reports are available online on ASD for the period of 4 settlement periods. Old reports can be requested
from IATA office, and if available there is a cost involved with such a rerun.
Reports are provided in the pdf format and are compressed. Agents are required to have appropriate
software (e.g. Acrobat Reader and a WinZip program).
14.6.2 BSP Reports available
Agent Output – Basic Package
For you to easily see what standard reports that are included in our Basic Package and
available on a regular basis via ASD (www.iata-asd.com), please use this guide. Use it as a
source of information and as a reference when you have queries on any reports.
Report
Period 1– 8/9
BSP Agent Billing Statement and Analysis
X
BSP Agent Consolidated Billing Statement
X
Agent Credit Card Detail Report
X
Agent TAX Type Summary
X
Agent Net Remit Tickets Error Report
X
Agent Unreported Documents Report
Period 8/9
Agent Remittance Notice
Annual
X
Agent Annual Sales Volume & STD Usage
X
Agent Financial Year Summary
X
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14.6.3 List of BSP Reports with descriptions
Below are descriptions of BSP reports sent to Agents. Please note that the File Name stated e.g.
DX0(IX0)08xxxxxYYMMCC, will reflect the DX0 as domestic sales report and IX0 as international one.
BSP Agent Billing
Statement and Analysis
This Agent Statement provides a summary for each Airline followed by
a list of ALL transactions billed to the Agent for the specified Billing
Period. The transactions are sorted by the four main “groups”, being
ISSUES, ADM, ACM and REFUNDS.
More information
BSP Agent Consolidated
Billing Statement

This report has a summary of all sales for billing period displayed
(Summary Box) at the top.

NTFA (Net Fare Amount) are not displayed on “Comments”
column. The NTFA can be calculated (Balance Payable amount
less Tax amounts).

"Supplementary Commission Rate" (percentage) in addition to
"Supplementary Commission Amount" is displayed.

Exchange tickets, Check Digit and Coupon Usage Indicator on
exchanged ticket number are displayed ("Comments" column).

Tour Code is displayed on “Comments” column.

“Tax on Commission” is displayed in a separate column (but it is
not currently applicable in Ireland)

Date of Issue is displayed on its own column.

No total amounts per tax type are displayed, but can be found in
“Agent Tax Type Summary Report”.

Breakdown of sales per airline is displayed.
Frequency:
Periodically
Media:
ASD
Format:
PDF
File name:
DX0(IX0)11xxxxxYYMMCC (see description above)
Price:
Standard – free of charge.
This report consolidates totals for each Billing Period in the month up
to and including the current Billing Period.
More information

This report has a total amount per billing period displayed.
Frequency:
On Request
Media:
ASD
Format:
PDF
File name:
CN_RPAGCONS_<agent code>_<Int/Dom>_<period>
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Agent Credit Card
Detail Report
Agent TAX Type
Summary Report
Agent Net Remit
Tickets Error Report
Agent Unreported
Documents Report
This report shows credit card transactions that have been forwarded
by IATA within the Credit Card Invoicing Scheme.
Frequency:
On Request
Media:
ASD
Format:
PDF
File name:
CN_RPAGCCDT_<agent code>_<Int/Dom>_<period>
Price:
Standard – free of charge.
This report provides a summary of the tax types for each Agent, giving
totals for each tax type and broken up into cash and credit, refunds
and ADMs and ACMs.
Frequency:
On Request
Media:
ASD
Format:
PDF
File name:
CN_RPAGTAX1_<agent code>_<Int/Dom>_<period>
Price:
Standard – free of charge.
This report prints all the Net Remit error tickets for an agent. The
tickets are sorted by ticket number. The itinerary details are also
included in this report, as well as the error for the ticket.
Frequency:
On Request
Media:
ASD
Format:
PDF
File name:
CN_RPAGNETE_<agent code>_<Int/Dom>_<period>
Price:
Standard – free of charge.
The ticket stock is to be issued and reported sequentially (in the same
order as supplied). This report prints all the ticket numbers that are
detected to have a sequence error during the month. The document
also contains instructions to correct the status of the unreported
documents.
Frequency:
On Request.
Media:
ASD
Format:
PDF
File name:
CN_RPAGUNRP_<agent code>_<Int/Dom>_<period>
Price:
Standard – free of charge.
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Agent Remittance
Notice
Agent Annual Sales
Volume & STD Usage
Agent Financial Year
Summary
This is an Agent Remittance Notice produced after billing
reconciliation, showing the amount due for the remittance from the
agents account.
Frequency:
On Request.
Media:
ASD
Format:
PDF
File name:
CN_RPAGTRMT_<agent code>_<Int/Dom>_<period>
Price:
Standard – free of charge
This is by calendar month and it outlines all sales volumes and STD
Usage for an agent. The report is grouped by airlines showing gross
and net issues for domestic and international.
Frequency:
Annual Report – On Request
Media:
ASD
Format:
PDF
File name:
CN_STAGSAVU_<agent code>_<Int/Dom>_<period>
Price:
Standard – free of charge
This report gives agent’s financials by calendar month.
Frequency:
Annual Report – On Request
Media:
ASD
Format:
PDF
File name:
CN_STAGFIYR_<agent code>_<Int/Dom>_<period>
Price:
Standard – free of charge
BSP Manual for Agents – Chapter 14 – China Jan2013
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14.7 REMITTANCE PROCEDURES
14.7.1 General
IATA produces and forwards BSP billing analysis and summary on behalf of all BSP Airlines to Agents. This
statement identifies the amount due from/to the Agent, which should be settled by means of Direct Debit via
Clearing Bank in strict compliance with published BSP timetable.
14.7.2 Method of Remittance/Direct Debiting
BSP China’s remittance method is Direct Debit. Agents are required to sign the Direct Debit Agreement with
Clearing Bank to allow bank directly collect the BSP payment from agents’ BSP settlement bank account on
demand of IATA.
14.7.3 Reporting Errors and Missing Remittance Notice
Where an Agent, for whatever reason, has not received his Notice of Billing Statement by the remittance
date, he is required to carry out the following:


Notify IATA that the Notice of Billing Statement has not been received;
Establish and agree with IATA the amount due for remittance on the remittance date.
Where an Agent’s remittance amount is affected by a Ticketing System Provider, that fails to report parts of
agency sales for the referred period or due to Agent’s own negligence to report issued tickets he is required
to carry out the following:


Notify IATA
Establish and agree with IATA the amount of deposit due for remittance on the remittance date or on a
date advised by IATA.
The Agent must ensure that sufficient funds are available to facilitate the settlement process.
14.7.4 Post-Settlement Errors discovered by Agent
If Agent discovers a billing error after remittance date, the Agent needs to directly approach the relative BSP
Airline with an adjustment request. Where the BSP Airline agrees with the adjustment, an ADM or an ACM
will be raised in following periods to adjust the billing error.
14.7.5 Post-Settlement Errors discovered by the BSP Airline
If BSP Airline discovers a billing error after remittance day, they could produce ADM or ACM to relative agent
via ASD to adjust the error in following period. The management of ADM is in accordance with IATA
Resolution 850m.
14.7.6 Post-Settlement Errors Discovered by IATA
If IATA discovers a billing error after remittance date, it shall notify all parties who it may concern e.g. BSP
airline, agent and DPC etc.
14.7.7 Net Remittance
Net Reporting is an agreement between an Airline and an Agent to report STDs at a value other than the
published fare. The difference between the amount entered in the STD’s fare box and the agreed fare may
be a Supplementary (Commission) Amount in the Agent’s favour, or the Agent may sell the STD at a
reduced price to customer. When an Airline enters into an agreement with Agent authorizing the Agent to
sell net reporting STDs, the Airline establishes a special code(s) (e.g. Tour code, Commercial Agreement
Reference) with the Agent.
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14.8 SANCTIONS, ADMINISTRATIVE AND CLEARING BANK CHARGES
All references to Sections, Paragraphs and Subparagraphs below are references to Sections, Paragraphs
and Subparagraphs as prescribed in Resolution 818g of the Travel Agent’s Handbook, unless stated
otherwise.
14.8.1 Administrative Charges

Excessive Voids Fees
When the volume of cancelled ET exceeds 5% of total volumes issued in a specific billing period, Agent will
be charged CNY5.00 per VOID for the excessive voids. These charges are automatically reported to DPC for
processing and inclusion in Agent billings. Above charging standard is approved by LCAG-P and IATA will
refund these charges to BSP participating airlines accordingly.

Late Remittance Recovery

Late Remittance Recovery = USD128+ (Bank base interest rate of unpaid amount + 2%)/365 x no. days
IATA issues SPDR to collect the Late Remittance Recovery through BSP settlement. Above charging
standard is approved by IATA PAConf and IATA will refund these charges to BSP participating airlines
accordingly.

Reinstatement Recovery
The Reinstatement Recovery charge amounted as USD119 is applied to Agents applying for reinstatement
after default. IATA sends the notice to Agent after receives reinstatement request from Agent. The requested
amount should be remitted to the bank account designated by IATA within the due date. Above charging
standard is approved by IATA PAConf and IATA will refund these charges to BSP participating airlines
accordingly.
14.8.2 Interest and Clearing Bank Charges
Clearing Bank Charges, which shall be in the amount debited to IATA by the Clearing Bank as a result of the
Agent’s failure to remit as prescribed. The charging standard should comply with applicable bank interest
rates and regulations.
14.8.3 Sanctions
The local procedure for Notice of Irregularity and Default is in accordance with IATA Resolution 818g,
Attachment “A”.
If the Clearing Bank does not receive remittance from agent by the remittance date, the Bank would inform
BSP China immediately.
BSP China will send a Notice of Irregularity to the Agent’s Head Office Location on the settlement date. The
Notice of Irregularity will count as two listed instances of Irregularity.
If payment is not received on demand by the settlement date, BSP China will immediately notify ISS
Management and will take Default Actions with respect to all the approved locations of the agent. Notice of
Default will be sent to the Agent’s Head Office accordingly.
The local procedure for Default Action is according to IATA Resolution 818g, Attachment “A”.
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14.9 CREDIT CARD SALES
14.9.1 General
Subject to the authority of the ticketing Airline and the procedures set out in this manual, an Agent may
accept Credit Cards and/or Charge Cards in full payment for ticket sales on behalf of the plated airline.
Failure to comply with the procedures herein and/or the airlines policies may result in the transaction being
billed as cash to the Agent’s Billing and once such action is taken, the airline will not retrospectively accept a
card as payment for the transaction. Furthermore should a customer dispute and refuse to pay a transaction
appearing on their Card Statement where such transaction was generated by an Agent, the airline will raise
an ADM for the full value of the rejected transaction and the Agent must settle same. It is important that all
Agents understand the general principles of Credit Card transactions.
When processing a credit card sale, the Agent should always ensure card acceptance and follow customary
safety precautions:

Does the Airline accept Credit Card as form of payment?

Does the Airline accept this type of Credit Card as form of payment?

Is the credit card abbreviation valid?
o
VI – Visa
o
CA – Master Card (including Euro card)
o
DC – Diners Club
o
AX – American Express Card
o
TP – Airlines own UATP cards (ATCAN)

Is the card offered a valid card?

Has it been altered in any way?

Has it been blacklisted by the issuing Card Company

Does the signature on the charge form match with that on the card? (a local CC acceptance procedure
may involve controlling the Card holder’s identity as customary)

Is the Card within the validity date?

Negotiate an approval code from the Credit Card company
14.9.2 Ticket Entry on Credit Card Sales
When accepting the Credit Card on behalf of an Airline the credit Card details shall be entered in the Form of
Payment box of the ticket. Credit Card number must follow a specific format.
For Entry in the Ticketing System the Agents must control the applicable format with the Ticket System Provider.
The format shall cater for Approval code and Date of Validity
For the Manual documents the entry in the Form of Payment box shall follow following format.
CCVI5456 6785 8574 8899 followed by the expiry date, 12/09 for example
Where:
“CC” indicates Form of Payment = Credit Card
“VI” indicated type of Credit Card (in this case Visa)
“5456 6785 8574 8899” indicates credit card number
The approval code is entered in its own box.
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14.9.3 Face to face transactions
For face-to-face credit card transactions the Airline will hold Agents responsible if customary safety
precautions were not taken and result in the Credit Card being rejected due to fraudulent use.
14.9.4 Non Face to face transactions
These are transactions where the cardholder is not present at time of issue. Such transactions are either
made by telephone or mail order or against signature on file.
These sales are accepted at the risk of the Agent. Any charges in respect of disputed transactions will be
passed back to the issuing office. Where a BSP Airline incurs a loss and such loss is attributable to an
Agent’s failure to adhere to the instructions of the Airline in respect of credit card sales, the Airline may
invoice the Agent for such loss. (In normal cases, an ADM will be issued by the Airline.)
14.9.5 Passengers Signature
All Tickets issued against Credit Card require approval by the Cardholder. This is expressed by a
cardholder’s signature. In those cases a Credit Card charge form is used (described in later paragraph) the
cardholder shall sign the CCCF. In cases where the ticketing procedure will not require a CCCF the
cardholder shall sign the Agent Coupon of the ticket.
14.9.6 Reporting of Credit Card Sales by IATA/BSP
All Credit Card Sales are reported on the BSP Billing Analysis and Statement under a separate column. The
commission amount is credited to the Agent in cash and as such is deducted from the total balance payable.
BSP China is able to handle credit card sales. If agents would like to accept credit card as payment on behalf
of ticketing airlines, please contact airlines concerned directly. The local procedure for Credit Card sales is
according to IATA Resolution 890, which is accessible to Agents on ASD. (www.iata-asd.com)
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14.10 REFUNDS
14.10.1 General
An Agent is permitted to effect refunds on STDs that were issued and reported by the Agent himself. Prior
permission must be obtained from the Airline whose document has been used.
In all cases where prior permission to affect a refund must be obtained from the Airline concerned, either as
a matter of policy or because the Agent cannot compute the refund himself, an Airline Refund
Application/Authority must be issued.
14.10.2 Direct Refunds
The practice of direct refunds in China is that when Agent is permitted to effect refunds on STDs which
specified in Passenger Sales Agency Rules, they shall produce the refunds by using GDS (Travel sky)
refunding applications.
14.10.3 Refund Application/Refund Notice

Refund Application (RA)
Prior permission of RA issuing must be obtained by Agent from the Airlines whose traffic documents have
been used. Agent issues RA in ASD to seek Airline’s approval and only the approved RA will be submitted to
DPC for further consequent process and settlement.

Refund Notice (RN)
Prior permission of RN issuing must be obtained by Agent from the Airlines whose traffic documents have
been used. RN is the notification from Agent to Airline of refunds and doesn’t need Airline’s approval. RN will
be submitted to DPC automatically for further consequent process and settlement after Agent issued in ASD.
14.10.4 Handling of Refunds by IATA Members
The Passenger Sales Agency Rules doesn’t stipulate the time-frame on refunds by IATA Airlines. Under the
provisions of IATA Resolution 824r, Airlines are recommended to authorise the use of GDS refunding
applications for totally unused traffic documents. In all cases airlines shall expedite refunds on unused or
partly used traffic documents in accordance with the following practices:

Unused traffic documents
Airlines will ensure that valid refunds on totally unused traffic documents are made or authorised not later
than the following remittance date after the refund application is received from the Agent by the Carrier.

Partly used traffic documents
Airlines will ensure that refunds on partly used traffic documents are made or authorised by not later than two
months after the refund application is received from the Agent by the Carrier.
In China the refund procedure for partly used traffic documents is the same as unused traffic documents.
The practice is that valid refunds are made or authorised not later than the following remittance date after the
refund application is received from the Agent by the Carrier through system.
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14.11 REPORTING CALENDARS
14.11.1 General
The reporting calendar shows all important dates of the BSP remittance process. Agents are obliged to
check the dates in the calendar.
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