商务英语口试考证集训指导书
商务英语口试考证集训指导书
主编: 马玲玲
苗青
淮安信息职业技术学院外语系
姬梅珍
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商务英语口试考证集训指导书
Contents
Section One Introduction to the Speaking Test of BEC Vantage………………………………...…1
I. What's in the BEC Vantage Speaking paper?....................….…………....................................1
II. What are DOs and DON'Ts?…………………………………………..….……......................2
Section Two BEC Vantage Speaking Papers ….……………………………………………………3
I. Model Test One………………………………………………………………..…………….…3
II. Model Test Two…………………………………………………………………..……..….…5
III. Model Test Three…………………………………………………………………..……...…7
Section Three Strategies for Taking Speaking Test ……………… ……………..…………... ……9
I. Interview……………….………………………………………………………………. ……..9
II. Mini-presentation…………………………………………...................……………..……. .14
III. Discussion…………………………………………………………………………...….......24
Appendix: BEC Syllabus………………………….........................................................…...........36
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Section One
Introduction to the Speaking Test of BEC Vantage
I. What's in the BEC Vantage Speaking paper?
The BEC Vantage Speaking test has three parts and you take it together with another candidate.
There are two examiners. One of the examiners conducts the test and the other examiner listens to
what you say and takes notes.
Summary
Time allowed: 14 minutes per pair of candidates
Number of parts: 3
Marks: 25% of total
You have to talk:
with the examiner
with the other candidate
on your own
Part 1 (Conversation)
What's in Part 1?
Conversation with the examiner. The examiner first asks general and then more
business-related questions. You will have to talk briefly about yourself, your home,
interests and job.
What do I have to practise?
Giving personal information. Talking about present circumstances, past experiences and
future plans, expressing opinions, speculating, etc.
How long do we have to speak?
About 3 minutes.
Part 2 (Mini-presentation)
What's in Part 2?
A 'mini-presentation' on a business theme. The examiner gives you a choice of three
topics (A, B or C). You have 1 minute to prepare to give a speech lasting approximately 1
minute. Listen carefully when your partner speaks as the examiner will ask you a question
about what your partner says.
What do I have to practise?
Making a longer speech on your own. Giving information and expressing and justifying
opinions.
How long do we have to speak?
About 6 minutes.
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Part 3 (Discussion)
What's in Part 3?
A discussion with the other candidate on a business-related topic. The examiner gives you
a topic to discuss and you have to talk to the other candidate about the situation and
decide together what to do.
What do I have to practise?
Expressing and justifying opinions, speculating, comparing and contrasting, agreeing and
disagreeing, etc.
How long do we have to speak?
About 5 minutes.
II. What are DOs and DON'Ts?
The DOs and DON’Ts are advice from the Cambridge ESOL examiners about what you should do
(DOs) and what you shouldn’t do (DON’Ts) when you are preparing for or taking the exam. Refer
to them when you are studying so that you know what to do when you take the exam.
DOs









Get plenty of speaking practice in small groups, especially on topics likely to be used in
the exam.
Listen to native (or good) speakers of English doing similar tasks.
Collect and keep records of words and phrases useful for carrying out the exam tasks.
Ask for clarification if you don't understand the instructions/task.
Speak clearly and loudly enough for the examiners to hear you.
Avoid long silences and frequent pauses.
Listen to your partner and respond appropriately.
Be sensitive to turn-taking.
Try to produce an extended sample of language for the examiners to assess.
DON'Ts





Don't rehearse and memorise long answers for Part 1.
Don't try to dominate your partner or interrupt in an abrupt way.
Don't worry about not knowing a word or phrase - explain your way around it.
Don't worry too much about making mistakes - you don't have to be word perfect.
Don't just respond to what has been said - be prepared to initiate discussion and develop
your partner's ideas and contributions.
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Section Two
BEC Vantage Speaking Papers
Model Test One
Part I
****** (Possible question may be: What’s your name? Where are you from? Do you have any
particular hobbies?)
1. Could you tell me how important you think imports and exports are to China?
2. What effect is technology having on business life in China?
3. Do you think it is important that managers listen to complaints from employees?
4. How to ensure you recruit the right staff?
Part II
Card for Student A
Card for Student B
A: WHAT IS IMPORTANT WHEN ...?
A: WHAT IS IMPORTANT WHEN ...?
Meeting foreign clients for the first time
Choosing transport for a business trip
* Foreign language skills
* Convenience
* Knowledge of cultural differences
* Cost-effectiveness
*
*
B: WHAT IS IMPORTANT WHEN ...?
B: WHAT IS IMPORTANT WHEN ...?
Deciding whether to buy or rent office
Aiming for promotion
equipment
* Quality of performance
* Cost
* Company loyalty
* Speed of technological change
*
*
C: WHAT IS IMPORTANT WHEN ...?
C: WHAT IS IMPORTANT WHEN ...?
Exporting goods or services for the first
Aiming to increase staff productivity
time
* Offering bonuses
* Personal contacts
* Creating a pleasant environment
* Professional advice
*
*
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Part III
Card
Your company is sending a small group of employees away together for three days to
encourage them to work as a team.
You have been asked to help plan the programme.
Discuss the situation together, and decide:
* what practical arrangements the company needs to make before the trip
* what work and leisure activities would be suitable for the group
*
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Model Test Two
Part I
****** (Possible question may be: What’s your name? Where are you from? Do you have any
particular hobbies? How do you relax from your work or studies? Can you tell me how important
a foreign language is to you in your work or studies?)
1. How important is the tourist industry to China?
2. What are the advantages of moving to new offices?
3. How important is teamwork to Chinese people?
4. Can you tell me how important you think it is for people who work in business in China to be
familiar with information technology?
Part II
Card for Student A
Card for Student B
A. What’s important when starting a new
A. What is important when deciding whether
job?
to attend a conference?
* Knowledge about the new position
* Communication skills
*
* Venue
* Speakers
*
B. WHAT IS IMPORTANT WHEN ...?
Planning corporate hospitality
* Guest list
* Type of event
*
B. What is important when designing a
company website?
* Type of information to include
* Different language versions
*
C. What is important when managing a p
roject?
*Encouraging Teamwork
*Keeping to schedule
C. What is important when trying to attract
new staff?
* Competitive wages
* Company reputation
*
*
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Part III
Card
The retail company you work for has decided to open a branch abroad for the first time. You
have been asked to help with the planning of the new branch.
Discuss the situation together, and decide:
*what staffing arrangements might be necessary for the new branch
*which information about premises in that country it would be useful to find out about
*
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Model Test Three
Part I
****** (Possible question may be: What’s your name? Where are you from? Do you have any
particular hobbies? How do you relax from your work or studies? Can you tell me how important
a foreign language is to you in your work or studies?)
1. Could you tell me how important you think English is in business life in China?
2. What is the biggest change in working life in China?
3. How important is Internet in business?
4. Which personal characteristic is most important when choosing the right employees in your
company?
Part II
Card for Student A
Card for Student B
A. What is important when aiming to reduce
A. What is important when planning the
production costs?
layout of a new store?
* Efficiency of production line
* Attractiveness
* Cost of raw materials
* Security of goods
*
*
B. What is important when exhibiting at a
B. What is important when planning an
trade fair?
advertising campaign?
* Quality of display
* Market research
* Staff selected
* Selecting appropriate media
*
*
C. What is important when introducing a
C. What is important when dealing with a
reward system for staff?
heavy workload?
* Purpose of the reward system
* Time management
* Types of reward offered
* Sharing tasks
*
*
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Part III
Card
Your company has developed a new lipstick. You have been asked to help design the package
of the new product.
Discuss the situation together, and decide:
*what factors should be taken into account
*what should be the cost of the package
*
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Section Three
Strategies for Taking Speaking Test
Part One: Interview
I. A DETAILED LOOK AT THE TASK
In the first part of the test, the interlocutor addresses each candidate in turn and asks
general questions. Candidates will not be addressed in strict sequence. This part of the test lasts
about three minutes and during this time, candidates are being tested on their ability to talk about
themselves, to provide personal information on their home, interests and jobs, and to perform
functions such as agreeing and disagreeing, and expressing preferences.
II. STRATEGY
According to what has been discussed above, this part focuses on candidates’ ability to
speak English, not professional knowledge of a certain business field. So before you go to the
speaking test, make sure that you can:
1. Describe what your job or your studies.
2. Talk about your ambitions/hopes for the future.
3.
Say what you like/dislike about your job/studies.
4.
When you go into the interview, speak clearly so you can be heard.
5. Don’t answer the questions with one or two words- answer with one or two sentences.
6.
When you answer a question, give a reason for your answer or an example.
III. SAMPLE TESTS
i ) Phase One----Possible questions by the interlocutor:
1.
I’d like to know something about you. /Can you tell me about yourself?
2.
Do you work or are you a student?
3.
What do you study?
4.
Can you tell me something about your college or department?
5.
Can you tell me something about your ambitions?
6.
Where are you from?
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7.
Do you have any particular hobbies?
8.
What do you want to be?/What would you like to do after graduation?
9.
What do you like most about your studies/work?
10.
Can you tell me something about your hometown?
11.
Can you tell me something about your friends?
12.
Could you tell me something about the facilities in your hometown?
13.
Could you tell me something about your reasons for learning English/doing the present
job?
14.
Could you tell me something about your interests outside college or work?
15.
Could you tell me something about your ambitions for the future?
16.
Could you tell me how much you use English at work/in your studies?
17.
Could you tell me what you like best about your work/studies?
18.
Could you tell me what you like least about your work/studies?
19.
Can you tell me something about your reasons for choosing your profession or studies?
20.
Can you tell me what you hope to achieve professionally in the next five years?
21.
Can you tell me how important a foreign language is to you in your work or studies?
22.
Can you tell me how you relax from your work or studies?
23.
Can you tell me what you would like to change about your work or studies?
24.
Can you tell me whether you would like to work or study in a foreign country?
25.
Can you tell me which foreign language you think will be most important in the future
for business in China?
26.
How do you get well with your classmates?
ii ) Phase Two:
1. Sample One (1) Do you like working in a team or on your own? Why?
(2) How important is the central leadership of a team?
(3) Do you prefer to work in small teams or big teams?
(4) Is it necessary for a team to have regular meetings? Why or why not?
Suggested answers:
----(1) I like working in a team, as the proverb goes: Two heads are better than one. In
a team, I can learn from my fellow workers, get help from them when I’m under pressure. And the
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most important thing is: I can learn to communicate with all sorts of people.
----(2) It’s very important. You need someone with managerial skills to lead within the
team: he is able to see the big picture of the work going on, to engage others, coordinate
interpersonal relationship and organize resources effectively.
----(3) I prefer to work in a small team. A small team is more closely-knit; members
know each other well and can cooperate with each other more effectively.
----(4) Yes. I think it’s absolutely necessary. Regular meetings can enable team
members to keep track of work progress and it’s a means of considering information and making
collective decisions.
2. Sample Two (1) Are there any advantages of filling openings from internal sources? Why
or why not?
(2) What do you think of recruiting employees through the Internet?
(3) Are there any advantages of external recruitment? Why or why not?
(4) When interviewing candidates, which do you prefer, traditional
one-to-one interview or the panel interview? Why?
Suggested answers:
----(1) Yes. Promotion-from-within has some motivational value. It is a kind of
reward for employees for their past performance and will encourage them to continue their efforts
and also give other employees anticipation of promotion for similar efforts. This can improve
morale within the organization.
----(2) It’s a new and modern source of recruitment and is becoming popular.
Undoubtedly, Internet recruiting is of low cost and wide coverage, which can reach a large
audience of possible applicants and is very convenient.
----(3) No. external recruitment will entail more costs for orientation and training.
And it is sometimes difficult to determine whether the organizations’ efforts to locate promising
talents are effective and cost-efficient.
----(4) I prefer the panel interview, because decision made by three to five
interviewers can avoid bias and discrimination and thus be more reliable and acceptable. In
addition, the panel interview can be more efficient by shortening decision time.
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3. Sample Three (1) Do you think that employers should create healthy and safe working
conditions for employees? Why or why not?
(2) Do you think that smoking should be banned in workplace? Why or
why not?
(3) Are you satisfied with your work environment/setting? Why or why
not?
(4) Is it necessary for employers to provide employees with periodic
medical examination? Why or why not?
Suggested answers:
----(1) Yes, definitely. It is required by law that employers ensure a work environment
that protects employees from physical hazards, unhealthy conditions, and unsafe acts of other
personnel. Law safeguards employees’ physical and emotional well-being.
----(2) Yes, employers should eliminate tobacco smoke from workplace and create a
smoke-free and healthy office. As we know, smoking is harmful to health and can bring both
smokers and nonsmokers deadly diseases, which will ultimately influence the productivity and
efficiency of employees.
----(3) No. My office is badly-equipped and the simple and old-fashioned equipments
there are of smell of history. For exception of an air-conditioner which often refuses to work, there
is nothing modern. The furniture is out of date, broken and shabby. Besides, the office is small and
cramped.
----(4) Yes. Periodic medical examinations can help detect any health problem to
which an employee’s particular lifestyle or health habits may contribute. Better health not only
benefits the individual, but also pays off for the organization in reduced absenteeism, increased
efficiency, better morale, and other savings.
iii ) Related questions
1.
Do you think it important to offer quality service to customers in a competitive market?
Why or why not?
2.
Do you think timeliness in service important for a company to keep customers? Why or
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why not?
3.
Do you enjoy business travel? Why or why not?
4.
When travelling, do you think people should go to a small or a large travel agency? Why
or why not?
5.
What factors should be considered when selecting a company logo design? Why?
6.
Do you think companies should send very expensive gifts to their clients? Why?
7.
What do you think can help improve the relationship between employers and employees?
Why?
8.
What do you think of subordinate evaluation?
9.
Do you wish to be promoted? /Will you accept a promotion? Why or why not?
10. How important is it for employees to have time outside work?
11. Where would you most like to work? Why?
12. What disadvantages are there to city centre locations?
13. Are there any advantages in working from home rather than an office?
14. What is the most obvious change the growth of the Internet brings to companies?
15. How will you set prices for products sold in foreign markets?
iv ) Tips
Candidates need to practice exchanging personal and non-personal information; at Vantage
level it may be possible for candidates to practice talking about themselves in pairs with or
without prompts such as written questions.
When you are being interviewed, remember to:
1. Talk to the interviewer and also, when appropriate, to the other candidate.
2. Try to speak naturally and confidently.
3. Smile and look directly at the person you are speaking to.
4. If you don’t understand a question, ask the interviewer to repeat it.
5. If you notice you’ve made a mistake, correct yourself.
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Part Two: Mini-Presentation
I. A DETAILED LOOK AT THE TASK
The second part of the test is a “mini-presentation”. In this part, the candidates are given a
choice of topic and about one minute to prepare a piece of extended speech. After each candidate
has spoken their partner will be invited to ask a question about what has been said.
II. STRATEGY
This part mainly focuses on candidates’ ability to give a shor talk. So before you go to the
speaking test, make sure that you can:
1.
Make sure that you cover the points on the card.
2.
Remember to add some of your own ideas.
3. Use words such as because, however and although.
4.
Think of a question to ask the other candidate.
5.
Keep to and complete the talk. Do not talk about other things.
III. SAMPLE TESTS
i ) Phase One----Possible situations given by the examiner
1．WHAT IS IMPORTANT WHEN ...?
Writing a newspaper advertisement for a job vacancy
* Description of the work
* Experience needed by applicants
*
2. WHAT IS IMPORTANT WHEN ...?
Delegating work to others
* Clear instructions
* Choice of person for the task
*
3. WHAT IS IMPORTANT WHEN ...?
Planning corporate hospitality
* Guest list
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* Type of event
*
4. What is important when planning a presentation?
* Finding out about the audience
* Researching the topic
*
5. What is important when dealing with competition?
* Pricing policies
* Advertising strategies
6. What is important when planning health and safety training?
* Selecting topics
* Selecting staff to attend
*
7. What is important when relocating a business?
* Local workforce available
* Location of site
*
8. What is important when advertising a new product?
* Target markets
* Choice of media
*
9. What is important when choosing people to work in teams?
* Variety of experience
* Personal qualities
*
10. What is important when developing new products?
* Market research
* Pricing
*
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11. What is important when selecting staff for promotion?
* Attitude to work
* Current performance
*
12. What is important when considering a career change?
* Future study or training
* Opportunities for future promotion
13. What is important when choosing transport for a business trip?
* Convenience
* Cost-effectiveness
*
14. What is important when aiming for promotion?
* Quality of performance
* Company loyalty
*
15. What is important when dealing with complaints from clients?
* Offering an apology
* Suggesting a solution to the problem
*
16. What is important when choosing a new sales agent?
* Experience of agent
* Number of contacts
*
17. What is important when selecting applicants for a job?
* Work experience
* Personal qualities
*
18. What is important when choosing a new supplier?
* Price and discounts
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* Reputation
*
19. What is important when deciding whether to attend a conference?
* Venue
* Speakers
*
20. What is important when designing a company website?
* Type of information to include
* Different language versions
*
21. What is important when trying to attract new staff?
* Competitive wages
* Company reputation
*
22. What is important when managing a project?
* Encouraging Teamwork
* Keeping to schedule
*
23. What is important when motivating staff?
* Financial benefits
* Career development Opportunities
*
24. What is important when aiming to reach new markets?
* Market research
* Advertising
*
25. What is important when choosing a management training course to attend?
* Program Contents
* Length of course
*
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26. What is important when aiming to reduce production costs?
* Efficiency of production line
* Cost of raw materials
*
27. What is important when exhibiting at a trade fair?
* Quality of display
* Staff selected
*
28. What is important when introducing a reward system for staff?
* Purpose of the reward system
* Types of reward offered
*
29. What is important when choosing retail premises to rent?
* Location
* Length of contract
*
30. What is important when deciding on packaging for products?
* Image
* Production process
*
31. What is important when monitoring the quality of service provided?
* Feedback from customers
* Checking sales figures
*
32. What is important when setting prices for new products?
* Production costs
* Competitors’ prices
*
33. What is important when aiming to reduce staff turnover?
* Financial incentives
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* Career structure
*
34. What is important when exporting goods or services for the first time?
* Personal Contacts
* Professional advice
*
35. What is important when aiming to improve customer service?
* Staff Training
* Customer Satisfaction Surveys
*
36. What is important when aiming to improve production quality?
* Up-to-date equipment
* Staff training
*
37. What is important when selecting staff for marketing trips abroad?
* Position in the company
* Previous experience of other countries
*
38. What is important when planning the layout of a new store?
* Attractiveness
* Security of goods
39. What is important when planning an advertising campaign?
* Market research
* Selecting appropriate media
*
40. What is important when dealing with a heavy workload?
* Time management
* Sharing tasks
*
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ii ) Phase Two: presentation example and suggested answers
A: WHAT IS IMPORTANT WHEN…?
Selecting applicants for a job

Working experience

Personal qualities
Sample 1
I choose topic A-what is important when selecting applicants for a job. As to this topic, as far
as I am concerned, there are 3 things to consider.
First, I think working experience is very important when selecting applicants. Applicants who
have already had the work experience in the relevant fields will learn the new job easier and
quicker. And it will also save the company a lot of training fees if the applicant has related
experience.
Second, we must consider the personal qualities of the applicants, such as personality and
health. Companies tend to employ people whose character fits a special job. For example,
consulting company tends to employ applicant who is analytical and knowledgeable, but
advertising agents like their employees to be energetic and creative.
Third, I believe language is of great importance when selecting applicants. Nowadays, we do
business with people from all over the world. Always we buy goods from Africa, and sell our
electronic product to Europe; a foreign language especially English is needed if the company
wants to expand to the world. Applicants who can speak one or more foreign languages will have
a better chance to get the job.
Sample 2
As we all know, the criteria used by HR professionals in screening and selecting applicants
normally include such factors as working experience, personal qualities and communicative skills.
Firstly, we pay a lot of attention to working experience of the applicant. A person with a solid
record of related experience is more likely to fit in with a new company. Therefore he or she can
be trusted to fulfill the tasks and solve the problems in a more professional and competent way.
In addition to this, we also look at the personal qualities of the applicant. Does he or she has
integrity, perseverance or ‘can do’ spirit? Surely any organization can benefit from the reliability,
devotion and enthusiam of its employees.
Finally, good communicative skills such as interpersonal skills and team spirit are also
becoming an important precondition in selecting qualified employees.
B: WHAT IS IMPORTANT WHEN…?
Preparing for a job interview

Studying the job advertisement

Finding out about the company
Before you go for an interview, you must make preparations so as to face the interviewer
with more confidence. They include studying the job advertisement, finding out about the
company, preparing yourself psychologically, etc.
Firstly, you should study the job advertisement carefully so that you can match your
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knowledge, skills and abilities with the specifications required for the post. You must assure the
interviewer that you have all the qualifications required, so you are the right sort of person they
are looking for.
Secondly, you should know more about the company, such as its profile, structure, existing
problems, requirements, campaigns and future plans. As a Chinese saying goes: “know the
opponent and know yourself, and you can fight a hundred battles without defeat.”
Finally, you should also prepare yourself psychologically and this will help you combat
stress. Rehearsing the interview with your friends, for example, is a good relaxation exercise that
can install confidence in you.
iii ) Related questions and possible answers
Tips for asking questions
（1） Enquiring details：
Question 1
You mentioned three objectives of an advertising program. How can you judge the very kind of
the objective a specific advertising program serves?
Question 2
How many ways are there for you to control costs of advertisement?
Question 3
As for the products of your company, which media do you think is the best one for advertising?
And why?
（2） Personal opinions：
Question 4
Do you think timely adjusting is just as important as preparation beforehand in the development of
an advertisement program?
Question 5
I heard you talked about evaluation systems of advertisement, and found myself quite interested in
it. Has your company adopted/evolved such a system? How does it work?
Question 6
Do you believe/agree/support that advertisement is the best way in promoting sales?
Tips for answering questions
Answer to question 1
There are two main aspects we must take into consideration when judging the objectives of a
specific advertising program. Firstly, we must decide what major category the product belongs to.
Secondly, the current sales situation of the product on the market should be considered.
Answer to question 2
I think the advertisement costs can be controlled by two ways. The first way is to choose the most
economically-efficient media, such as newspaper or radio rather than TV slots, for the former two
will reach the general public at a relatively low cost. The second way is to ensure that the quantity
of advertisement is appropriate, with no space for waste.
Answer to question 3
Since my company’s manufacturing mainly focuses on food products, I believe TV may be the
best media for advertisement. Because TV reaches the most extensive mass and seems to serve a
very strong influence on children and women, who compose the major consumers of our products.
Answer to question 4
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Yes, I quite agree with you. Because the market situation keeps changing almost without stop,
timely adjusting is of key importance leading to a successful launch of an advertising program.
But it never reduces the significance of preparation.
Answer to question 5
Thank you for your interest in our company. Actually, our company adopted this evaluating
system last year. It has worked very well up till now, providing us with a set of quantified
standards in evaluation, which are much more objective in comparison with previously man-made
criteria.
Answer to question 6
It cannot be denied that advertisement is a very effective way of sales promotion, but I don’t think
it is the only way to do this. Cutting prices, for example, sometimes generates the same result as
advertisement does. And that’s a more direct way, and is money-saving.
iv ) Functional Sentences for Mini-presentation
（1）Opening Sentences
Well, I’d like to make a short/brief/mini/one-minute presentation on the topic…
I choose topic A-what is important when ……. As to this topic, as far as I am concerned, there are
3 things to consider.
（2）Body
Firstly,…； Secondly,…； Thirdly，…
In addition, …
Furthermore, …
As … is concerned, …
As for …，…
On one hand, …；On the other hand，…
（3）Summary
From the above information, it can be shown that …
Based on the study, it is clear that …
Before we close, let me just summarize the main points.
Shall I just go over the main points?
So, to sum up,…
In conclusion,…
In general, …
On the whole,…
Overall,…
（4）conjunctions
1． in other words，that/which means，namely，that is to say
2． in particular，especially，notably，chiefly
3． but, though, even though, while, whereas, despite, in spite of, yet, however, nevertheless, still,
but, even so, all the same，in contrast
4．lead to, result in, bring about, give rise to, account for, be responsible for, followed by effect,
rise, stem from, be attributable to, cause, because, as, since，because of, due to, owing to, on
account of, as a result/consequence of therefore, so, accordingly, consequently, hence, thus, that’s
the reason why
(5) Closing Sentence
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Anyway, that’s why I think so.
Thank you very much.
Thank you for taking your time.
Thank you for listening.
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Part Three: Discussion
I. A DETAILED LOOK AT THE TASK
The third part of the test is a conversation between the candidates.The examiner gives the
candidates a topic to discuss for about 3 minutes.The examiner will support the conversation if
appropriate and then ask further questions related to the main theme.
II. STRATEGY
This part mainly focuses on candidates’ ability to cooperate with each other, not individual
speaking abilities. So before you go to the speaking test, make sure that you can:
1. You can’t take notes in this part.
2. Make full use of the 30-second preparation time and read the given situation quickly.
3.
Cooperate with your partner and exchange ideas frequently.
4. Don’t always agree with your partner. Try to persuade each other.
5. Do not ignore your partner. If he has a problem, help him continue.
III. SAMPLE TESTS
i ) Phase One----Possible situations given by the examiner
1. Program for New Staff
The manufacturing company you work for would like to introduce a full programme of
training for new staff. You have been asked to help prepare the programme.
Discuss the situation together, and decide:
--- what should be covered by the training programme
--- how else new staff can be helped to settle into their jobs as quickly as possible
2. Company Dress Code
Your Managing Director is unhappy with the general standard of dress among staff.
You have been asked to make recommendations about introducing a dress code or company
uniform.
Discuss the situation together, and decide:
---what the advantages and disadvantages of having a company uniform would be
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--- what kind of dress code would be appropriate for staff in different types of jobs
3. Staff Training
Your company has decided to use an outside agency for training sales staff.
You have been asked to have preliminary discussions with the agency to organise this.
Discuss the situation together, and decide:
--- what information you will need to provide for the agency
---what kinds of questions you will need to ask the agency
4. Company Video
The manufacturing company you work for is planning to make a video to show to potential
customers and investors. You have been asked to help with planning the video.
---Discuss the situation together, and decide:
--- which departments and activities in the company should be included in the video
---which company personnel should appear in the video
5. Business Magazine Article
An international business magazine is sending a journalist to write about your region, and
wants to include an article about the retail company you work for.
You have been asked by your company to help the journalist plan the article.
Discuss the situation together, and decide:
--- what kinds of information should be included in the article
--- how this article could benefit your company
6. Opening a Branch Abroad
The retail company you work for has decided to open a branch abroad for the first time.
You have been asked to help with the planning of the new branch.
Discuss the situation together, and decide:
--- what staffing arrangements might be necessary for the new branch
--- which information about premises in that country it would be useful to find out about
7. Entertaining Foreign Clients
Your company is entertaining a group of foreign clients for three days, including one
non-working day.
You have been asked to plan a programme for the visit.
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Discuss the situation together, and decide:
--- what kinds of activities would be suitable for the visit
--- what information it would be useful to know about the clients before finalizing the
program
8. Work Experience Programme
The manufacturing company you work for has decided to offer a two-week work experience
programme for a small group of students from a local business college.
You have been asked to help with the preparations for this programme.
Discuss the situation together, and decide:
--- what kinds of work experience the company might offer
--- how the participants should be selected
9. English Language Training
Your company is planning to offer 30 hours of English language training to employees.
You have been asked to help with the planning and organization of the training.
Discuss the situation together, and decide:
--- how to encourage employees to take part in the training
--- what kind of schedule would be suitable for the training
10. Teamwork
Your company is sending a small group of employees away together for three days to
encourage them to work as a team.
You have been asked to help plan the programme.
Discuss the situation together, and decide:
--- what practical arrangements the company needs to make before the trip
--- what work and leisure activities would be suitable for the group
11. Foreign Business Trip
Your company is attending a trade fair in a foreign country for the first time.
You have been asked to help with the preparations for the trip.
Discuss the situation together, and decide:
---what travel and accommodation arrangements you will need to make before the trip
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---which kinds of business customs in the foreign country it would be useful to know about,
and how to find out about these before the trip
ii ) Phase Two:
1. Sample One
Entertaining Foreign Clients
Your company is entertaining a group of foreign clients for three days, including one non-working
day.
You have been asked to plan a programme for the visit.
Entertaining
Discuss the situation together, and
decide: Foreign Clients
 What kinds of activities would be suitable for the visit
 What information it would be useful to know about the clients before finalizing the programme
Interlocutor: [Select one or more of the following questions as appropriate, to redress any
imbalance or to broaden the discussion.]






What kinds of arrangements need to be made before foreign visitors arrive? (Why?)
Are there any disadvantages for a company in having a visit from foreign clients? (Why /
Why not?)
Where would you take foreign visitors in your home town? (Why?)
Would you enjoy looking after business visitors for a few days? (Why / Why not?)
What problem might there be when socializing with foreign business people? (Why?)
What are the long-term benefits of establishing personal contacts with foreign clients?
Thank you. That is the end of the speaking test.
[Retrieve materials.]
2. Sample Two
Trade Fair
Your company is attending a trade fair in a foreign country for the first time.
You have been asked to help with the preparations for the trip.
Discuss the situation together, and decide:

What travel and accommodation arrangements you will need to make before the trip?

Which kinds of business customs in the foreign country would be useful to know about, and how
could one find about these before the trip.
Candidate A: It is the first time for our company to attend a trade fair in Paris. So we have to do a
lot of preparations before we set off. Do you think so?
Candidate B: I’ m of exactly the same idea. Firstly, I think we must arrange an appropriate
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schedule. For example, we should arrive a day earlier to give us time to adjust and acclimatize.
Candidate A: I agree entirely. As we know, travel fatigue, climatic changes, jet lag, foreign food,
etc. will all have great effect on us.
Candidate B: Yes. And then we should book air tickets and reserve accommodations in advance.
Candidate A: Yes. I think we should contact the travel agent because it can offer variety of choices
and discount.
Candidate B: That’s just what I was thinking. Then, we must remind every participant that cultural
differences can cause a lot of misunderstandings and even break a deal. So they should learn more
about French culture.
Candidate A: Can you put things into the perspective?
Candidate B: For instance, shaking hands with everyone present, inviting your customers to lunch
rather than dinner, avoiding talking business over the main course, etc. are all basic business
customs that our participants should bear in mind.
Candidate A: I go along with you about that. I think we can invite French people to give every
participant lecture to help them familiarize with French culture.
Candidate B: Ok, that’s agreed. I’ll present our ideas to the board of directors. Nice talking with
you.
3. Sample Three
Organizing a PR Event
Your company is organizing the press launch of a new model of its car.
You have been asked to help with the preparations for the event.
Discuss the situation together, and decide:
Who you will invite to attend your press conference.
What information is needed in the press conference.
Candidate A: Our company is organizing a press conference to launch our latest model. We must
make careful planning and considerate arrangements to ensure the most satisfying outcome.
Candidate B: True enough. I think the first thing we should take into consideration is the people
we shall invite to the press conference. What are your views on this?
Candidate A: As I see it, we should target most important motoring magazines, national papers,
major regional papers and freelance journalists, etc.
Candidate B: That’s a good point. When the public reads positive things in their favorite magazine
or newspaper, they are the journalists’ own comments and therefore much more powerful than
advertising because they aren’t influenced by the organization.
Candidate A: Yes. So, our goal is to communicate the quality and image of our cars to the
motoring press.
Candidate B: Then, how about the information needed in the press conference. Would you
comment on this point?
Candidate A: I think we should make sure that press information packs are accessible to everyone
present.
Candidate B: I wonder if you could explain it in more detail.
Candidate A: sure. The information packs include, for example, brochures about specifications of
our advanced cars, the most attractive pictures reflecting the modern image of our cars, etc.
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Candidate B: I agree entirely. What’s more, I think welcome information and itineraries for guests
should also be prepared in advance.
Candidate A: Oh, exactly.
iii ) Related questions
1. (For three candidates) Entertaining Foreign Clients
Your company is entertaining a group of foreign clients for three days, including one
non-working day.
You have been asked to plan a programme for the visit.
Discuss the situation together, and decide:
--- what kinds of activities would be suitable for the visit
--- which members of staff should accompany the visitors
--- what information it would be useful to know about the clients before finalizing the
programme
2. (For three candidates) Work Experience Programme
The manufacturing company you work for has decided to offer a two-week work experience
programme for a small group of students from a local business college.
You have been asked to help with the preparations for this programme.
Discuss the situation together, and decide:
--- what kinds of work experience the company could offer . how the participants should be
selected
--- what feedback and evaluation should take place after the programme has finished
3. (For three candidates) English Language Training
Your company is planning to offer 30 hours of English language training to employees.
You have been asked to help with the planning and organization of the training.
Discuss the situation together, and decide:
--- which staff would benefit most from English language training . how to encourage
employees to take part in the training
---what kind of schedule would be suitable for the training
4. (For three candidates) Teamwork
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Your company is sending a small group of employees away together for three days to
encourage them to work as a team.
You have been asked to help plan the programme.
Discuss the situation together and decide:
--- what practical arrangements the company needs to make before the trip
--- which work and leisure activities would be suitable for the group
--- how to evaluate the success of the trip
iv ) Discussion Functional Sentences
（一） 开始某个话题
Let’s start with …
Shall we begin with …
So, the first item on the agenda is …
Linda, would you like to kick off?
（二） 结束某个话题
Right, I think that covers the first item.
Shall we leave that item?
If you don’t have anything else to add, …
（三） 转移话题
Let’s move on to the next item …
The next question on the agenda is …
Now let’s come to the question of …
（四） 打断对方
Excuse me, may I interrupt?
Just a moment, but …
Can I say something here?
Mark, sorry, …
Sorry to interrupt, but …
（五） 评价
1． 同意
That’s a good point.
I agree with you. I can’t agree with you more.
I see what you mean.
Yes, …
That’s quite a good idea.
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That’s absolutely true.
2． 反对
I totally disagree with you.
I couldn’t agree less.
You must be joking!
（六） 询问对方意见
What do you think about this?
What’s your opinion on this?
Have you considered …
I haven’t heard your opinion about …
（七） 表达自己观点
I think/feel/believe that …
You mentioned that …, but, in my view …
In my opinion, we should …
I’d like to point out …
Let me emphasize …
My view is that …
Just let me finish.
（八） 评论
That’s a good idea/an excellent idea.
That’s very interesting.
I’m sure we’d all agree with that.
That’s a very good point/an important point.
（九） 要求对方澄清观点
I don’t see what you’re getting at.
I’m not sure what you mean.
I’m not sure what you are saying.
It’s not clear what you mean.
（十） 避免跑题
We’re missing the point.
We’re getting off the point.
Let’s get back to the main point.
It’s not on the agenda, but …
（十一） 回应
That’s marvelous.
That’s great.
That’s fine.
OK.
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All right.
I see your point.
I understand your concern.
更加口语化的表达方式
1. 口语化表达简单同意
a. Yeah!
b. How true!
c. Exactly!
d. Absolutely!
e.
Well said!
f. You got it!
g. You bet!
h. That’s for sure.
i. My opinion exactly!
2. 表同意
a. I share your view on that!
b. Oh, yes, I couldn’t agree with you more, you are genient!
c. Okey, you are the doctor.
d. I don’t think anyone would disagree.
e. I have no problem with that.
f. I couldn’t have said it better.
g. I wish I had said that.
h. I am with you there.
i. I think I will go along with your proposal.
3. 部分同意
a. Could be!
b. Yes, you’ve point there.
c. So it seems! （似乎有点道理）
d. So to speak!
e. In the manner of speaking.
f. I agree with much of what you said.
g. That’s one way of looking at it, I admit.
4. 口语化表达不同意
a. Not really.
b. Not at all.
c. Of course not.
d. No way.
e. Not a chance.
5. 不同意
a. Do you really think so?
b. I am not convinced.
c. Don’t speak too soon.
d. I will believe it when I see it.
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e.
f.
6.
a.
b.
c.
d.
e.
f.
g.
h.
i.
j.
k.
l.
I’m afraid we don’t see eye to eye on this.
That was not the case.
强不同意
No, I don’t agree. Don’t waste your breath.
You must be joking. / kidding
You can’t be serious.
You are way off base. (棒不在垒上)
You don’t know up from down.
Over my dead body.
I wasn’t born yesterday.
That’s ridiculous.
It’s pure fiction.
Non-sense!
Bullshit!
That’s out of the question!
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Appendix
剑桥国际商务英语证书（BEC）考试大纲
为建立与我国国际商务发展相适应的商务英语水平评价标准和认证体系，满足相关企事
业单位对员工和应聘人员英语能力测评的需要，剑桥商务英语证书（BEC）考试根据商务工
作人员业务水平的需要，对考生在经济贸易和商务活动的一般工作环境中使用英语的能力从
听、说、读、写四个方面进行全面考察，并提供标准统一的权威证书。因此，该证书可被各
类涉外企业、部门、组织或机构用来招收职员时作为英语能力的下明，也可被商务工作人员
或英语学习者作为提高英语水平的验证等，对即将进入就业领域的在校学生或已工作的青年
来说，它将是就业、求职的重要砝码。
一、考试目的
本考试是对国际商务英语交际能力的测试。考试结果可作为相关企事业单位人员招聘的
参考和国际商务从业人员英语能力的评价依据。本考试旨在统一测试标准和操作规范，促进
相关的教育和培训工作，提高国际商务从业人员的职业英语水平。
二、考试对象
国际商务从业人员以及有意从事国际商务工作的各类院校学生和其他社会人员。
三、考试性质
本考试是职业英语水平考试，是一种尺度参照性标准化考试，评价被测试者在国际商务
环境中的英语应用能力。
四、考试范围
本考试涵盖语言和商务两方面的内容。语言方面测试国际商务环境中英语听、说、读、
写、译能力；商务方面涉及国际商务中的常见业务，突出国际贸易实务。
主题范围
功能/沟通技能
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问候及回应问候；
介绍自己及他人；
问询或给出个人信息（姓名，职业等）；
问询和描述工作及职责；
个人信息
问询和描述公司及其组织结构；
填写关于个人和公司信息的表格；
理解和撰写关于个人信息的信函；
理解和撰写简单的简历，理解推荐信
安排和再安排约会及会议；
做计划和任务安排；
确认或改变计划；
征得同意和授予同意；
给予和接受指示；
工作环境和日常工作
预测和描述未来可能性；
问询和给予意见；
同意和不同意；
给予、接受和拒绝建议或推荐；
决定对过往行动的评价；
理解办公室文件（报告、信函、备忘录、会议记录等）
讨论兴趣爱好和休闲活动；
发出、接受和拒绝邀请；
客户招待，休闲时光，和客
户及同事关系
感谢和表达感谢；
欢迎国外访问者；
谈论自己的国家/地区
询盘，预定，定购和登记；
酒店入住登记和结账离开；
旅行和会议
点菜；
问路
接电话和打电话；
常用缩略语和缩写词（用于国家商务环境下）
；
打电话
交换信息；
记录留言
健康和安全
理解工作场所的健康和安全规定；
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商务英语口试考证集训指导书
讨论休闲活动，兴趣爱好和体育活动；
撰写用法说明和通知
理解付款日期和送货日期；
出单和下订单；
买和卖
谈判合同；
制定协议
展示和描述公司结构和工作过程；
交换关于公司设备资源的信息；
理解和解释公司的生产、订货和送货体系；
公司结构、体系
理解和描述公司的工作流程（包括员工甄选、产品推广等）
；
问询和解释错误
描述和展示产品；
问询和给予关于产品和服务的信息；
表达意见和有限考虑意见等；
产品和服务
抱怨和接受抱怨投诉；
道歉和接受道歉
描述和解释公司表现及成果；
理解和谈论一般商务话题，如管理技能、推广策略、培训课
目标实现
程、商务服务等
其他比较广泛的主题，如食品和饮料，教育（培训、课程），
其他
消费品，购物和价格，时事，地域，天气等
考试分两个阶段进行。第一阶段为笔试，包括阅读、写作和听力，第二阶段为口试。考
试时间分别为：BEC 初级阅读、写作 90 分钟，听力约 40 分钟(含填写答题卡时间)，口试
12 分钟；BEC 中级阅读 60 分钟、写作 45 分钟、听力约 40 分钟(含填写答题卡时间)、口试
14 分钟；BEC 高级阅读 60 分钟、写作 70 分钟、听力约 40 分钟(含填写答题卡时间)、口试
16 分钟。
五、BEC 考试的考试等级规定
BEC 共分三个等级：BEC 初级（BEC Preliminary Level，缩略为 BEC Pre.），BEC 中
级（BEC Vantage Level，缩略为 BEC Van.），BEC 高级（BEC Higher Level，缩略为 BEC
Hi.）。考生可根据自己的英语水平自由选择相应级别报考。
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商务英语口试考证集训指导书
六、证书成绩评定及证书颁发：
考试答题卡由教育部考试中心海外考试处汇集后寄英国剑桥大学考试委员会评卷。评出
成绩后(BEC 初级分 Pass with merit、Pass、N、F 四等；BEC 中级分 A、B、C、N、F 五等；
BEC 高级分 A、B、C、N、F 五等，)，打印成绩通知单(包括不及格的 N、F、)和成绩证书,
寄至教育部考试中心后寄发各考点向考生颁发。成绩证书终生有效。
七、报名时间及地点
报名无开始时间,即任何时间都可以报名。有截止时间：上半年报名截止时间为三月十
日；下半年报名截止时间为九月十五日。报名截止时间每年会有几日的变化，以考点公布的
为准。欲了解各考点的具体报名事宜，可与各考点联系。目前 BEC 考试在全国 27 个省、自
治区、直辖市 36 个城市共设有个 57 个考点，每个考点也为报名点。
八、考试时间及地点：
每年五月的第三周六(BEC 高级)，第四周六(BEC 初级)，六月第一周六(BEC 中级)；每
年十一月第四周六(BEC 高级)，十二月第一周六(BEC 初级)，第二周六(BEC 中级)。上午笔
试,下午口试,口试进度慢的,延至第二日上午。如考试时间有变化，以考点当年公布的为准。
考试地点即报名地点，具体考场由各考点张榜公布。
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