Convenience Store Opening
Scope Statement
February 21, 2010 – Version 3.0
Project Justification:
A small group of investors called Team Convenience is pursuing an investment opportunity of opening a
local convenience. Pooling their money together will provide enough capital to open the store. Profits
from the store will provide the group with a steady stream of income for many years. A vacancy for the
proper sized building has recently surfaced in the ideal neighborhood the team was hoping for.
Product Characteristics and Requirements:
The team is charged with opening a convenience store in the upscale neighborhood of La Jolla close to
the UCSD campus. The store must be in a prime location, the space must be adequate, the store must
have all the necessary equipment that will enable it to sell both perishable and non-perishable products,
and the store must be operationally functional by the end of the project.
1. Location: The team understands that for a traditional brick-and-mortar store it’s all about location,
location, location. The proposed location is a short walk away from UCSD campus and is
surrounded by apartments and condominium homes. A few blocks away are businesses. The
vacant building is located on a busy street on the corner of a traffic light intersection. This
intersection has a high volume of vehicle and pedestrian traffic. The location must have at least
eight parking spots. Two of which must be reserved for handicap parking. There must be space
for a pole elevated signage for advertising. Most of all it must not have any near-by competitors
such as other convenience stores, liquor stores, or grocery stores.
2. Building: The vacant building offers about 3000 square feet of space. Of which, a little over 2000
square feet is available for selling space. The building also comes with male and female
bathrooms that can be used by employees and customer. The building will need to be renovated
so it can properly received the refrigeration equipment, to add a sales counter with enough room
for two cash registers, aisles for goods, a back office for staff and a storage room for goods. The
store front should be glass so the entire store is visible from the outside.
3. Equipment: The store will offer a large variety of both perishable and non-perishable products.
Perishable items must be refrigerated in freezers or heated in heating ovens, while nonperishable items are kept on display shelves in the aisles. The store will also need drink
dispensers for specialty sodas, a slurpee machine and a coffee machine. Lastly staff needs a
functioning sink in the back office to be able to clean equipment.
4. Permits: The team needs to acquire the proper permits to open the store. The store needs a
food service license to serve cooked and uncooked perishable foods. The team needs to obtain
a license to sell lottery tickets at the store. Some of the top selling items in a convenience store
are spirits and malt liquor. To sell these items the team will need to get a liquor license. Another
big seller is tobacco. To sell cigarettes and tobacco related items the team must get a retail
cigarette and tobacco license.
5. Goods and Merchandise: The team must insure the store is fully stocked. The team needs to
secure vendors that will provide the stores goods. The team should setup the initial pricing and
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contracts between the store and the vendors. After the initial setup it’s up to the Manager and
Assistant Manager to keep the store fully stocked to make sure that goods are fresh.
6. Staff: The team is tasked to open a convenience store, not to run it. In order for the store to be
successful the team will need to hire the correct staff. The team needs to advertise open
positions, conduct interviews and setup training for the staff. They’ll also need to setup the
payroll for the new staff.
Product User Acceptance Criteria:
The project will be considered complete when the store is fully operational and stocked and ready to
serve customers. All required permits and inspections are complete. The store and staff should be
equipped to handle customer demands. The stores should be completed within 5% of the budget and on
time.
Exclusions:
The project does not include the following:
1. Arranging for ongoing facility maintenance services
2. Advertising and promoting the store opening
3. Store operations after the opening of the store
Project Management Related Deliverables:
Team Contract, Requirements Document, Scope Statement, WBS, WBS Dictionary, Activity List, Risk
Register, Project Schedule and Cost Estimate.
Product Related Deliverables:
1. Location:
1.1 The location of the store should be in a densely populated area
1.2 The store should be visible and easily accessible to vehicle and pedestrian traffic
1.3 The location should have adequate parking spaces for customer and handicap parking
1.4 There must be located where there is no immediate competition
2. Building:
2.1 The building should have adequate selling space and for employee private areas
2.2 The building should have restrooms for both employees and customer
2.3 Renovations will likely be needed. Renovations will include:
2.3.1 Electrical hookups
2.3.2 Space for refrigeration and cooking equipment
2.3.3 Adding a sales counter with enough room for cash registers
2.3.4 Aisles for goods
2.3.5 The store front should be glass so the entire store is visible from the outside
3. Equipment:
3.1 Freezers are needed to store frozen foods
3.2 Refrigerators are needed to keep goods cold
3.3 Display shelves need to be setup as aisles for merchandise and goods
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3.4 Heating ovens are needed to cook food
3.5 The store also needs drink dispensers for specialty sodas and slurpees
3.6 Staff needs a sink and faucet in the back office to clean equipment
4. Permits:
4.1 Food service license to serve and handle cooked and uncooked perishable food
4.2 Liquor license to sell spirits and malt liquor
4.3 Cigarette and tobacco license to sell cigarettes
4.4 State lottery license
5. Goods and Merchandise:
5.1 Secure vendors that will provide goods
6. Staff:
6.1 Advertise open positions
6.2 Conduct interviews
6.3 Train hired staff for customer service, food services and cash register
6.4 Setup payroll for employees
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