Frank Stutz
1646 Parkview Green Circle, San Jose, California 95131
Email: frank@franksplace.net
Phone: (650) 759-6604
Seeking a director of IT / Technology / DevOps role to enhance upon my knowledge as a director of Technology.
Incredible track record, a variety of technical and management skills, and a sharp intuition that enables confident
decision-making and strong technical leadership.
QUALIFICATIONS & TECHNICAL SKILLS
Qualifications
● Strategic and Operational Planning
● Project Management and Implementation Planning
● Decision Making and Problem Solving
● Relationship and Team Building
● Process Re-engineering and Handoff Elimination
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Turnaround and Crisis Management
Quality and Performance Improvement
Cost-Benefit Analysis and Cost Reduction
Internet and e-Commerce
Release and Change Management
Operating Systems
● NIX - Solaris 6+ (sparc & x86), Linux (Redhat/Centos, Fedora, Debian, OpenSuSE, BSD/Darwin)
● Extensive of experience with kernel, system, and low level application analysis and tuning, including RAID/JPOD/SANs/iSCSI
● Microsoft Windows server and clients – 2012, 2003, 2000, XP
● Past experience with VAX/VMS, IRIX, NT, and Ultrx
Security
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Corporate security management with emphasis on risk assessment, intrusion detection/prevention, policy and practice documentation,
and policy enforcement
System and Network security design, including network topology and data encryption
Checkpoint NG policy administration, Retina, Snort, NMAP, EnCase Forensic, ActiveScout, and other OpenSource security tools.
Networking
● DNS, NIS, NFS, SMTP, automounter/amd configuration; excellent understanding of high-availability networks, networking theory and
schematic design, SSH and FTP protocols
● TCP/IP and IPSEC, network configuration of various UNIX and Windows platforms, high level network configuration, notably Layer 4
● Firmware configuration of Foundry Server Iron and Array Networks (including SNMP automation)
Programming Languages
● PERL, UNIX shell scripting, HTML/JavaScript/VBScript, SQL, ANSI C, C++, Pascal
● Troubleshooting experience in Ruby, Node.js, Python and JAVA (including using jdb)
● Network programming in PERL/C (and some with Java), client-server application design, and CGI tools
● Remote task automation, job scheduling and scanning tools written to facilitate more complex UNIX system administrative tasks; work
with the Open Source community
● Data analysis tools for reporting
● Version/Content mgmt. with TeamSite, WorkSite, OpenDeploy, RCS/CVS/Subversion/P4/Git, cfEngine (and some with Perforce),
System Imager, Rdist/Rsync, and Puppet
Services/Applications
● Extensive experience with Sun Web Server, Apache 1 & 2, Lighttpd, Sun Directory Server (LDAP), Sun Identity Manager, Sun Access
Manager, other JES services, Tomcat, and OpenLDAP
● Application Servers - Sun Application Server, JBoss, and BEA Weblogic
● Data Servers – Memcache, MySQL, Hadoop, HBase, Hive, Zoopkeeper Config Mgmt, and Redis
● Tools – NetCool, Tripwire, MRTG, OpenView, SiteScope, Introscope, Cacti, Munin, Zenoss, Nagios, RHQ
● Management - MS Word, Excel, Outlook, Project, Visio, OmniGraffi
● Windows Enterprise - Exchange 2003,2000/2003 Active Directory, DNS, SQL 2000, Blackberry Enterprise w/Exchange Integration
CAREER HISTORY
References Available Upon Request
frank@franksplace.net
Xoom Corporation, San Francisco, CA
Director, Technology Operations
June 2014 - Present
● Grew staff from 3 to over 31 by Oct 2015; Hired 80%, transfers 15%, and acquisition 5%.
● Created Technology Operations organization within Technology department with 5 distinct teams
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Data Operations team focus: To facilitate data, from MySQL, Cassandra, NoSQL, to movement of data with
Message Queues (Rabbit, Redis, Etc).
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Production Operations and Support team focus: To operate Xoom’s production environment by meeting agile
business needs.
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Production Engineering team which focuses on “DevOps” to ensure engineering, product, and technology
collaborate to improve deployments, shared technology, automation, and to streamline business needs.
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Partner Operations focus: Partner integrations
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Technical Documentation team focus: Technical documentation, focus on Technology and strategic technical
docs.
● Streamlined / Created Amazon Web Services (AWS) cost structure with Cloud implementation, to facilitate direct finances
and engineering cost modeling.
● Initiated Jira deployment for various size teams to company wide systems. And directed implementation of Stash / Git and
the Migration from Perforce.
Sr Release Manager, IT
April 2013 – June 2014
Release Manager, IT
Sep. 2012 to April 2013
● Implemented a streamlined robust release process for Xoom; created standardized ticketing format with RT /Jira,
improved communication, flexible to user needs on approval, extensive release automation, and consistent release
windows.
● Primary liaison between Engineering and IT for strategic changes.
● Primary IT lead on engineering projects, which interfaced with IT.
● In 2013, received enough momentum and prioritization between multiple departments to bring in Jira.
● Managed staff of 3 people (Sr MySQL Engineering, hired Release Engineer, and hired Jira Administrator)
Apple, Inc, Cupertino, CA
Information System Engineer, iAds
Apr. 2012 to Sep. 2012
Contractor, iAds
Jan. 2012 to Apr. 2012
● Lead Engineer for the Big Data infrastructure in production for iAds; Hadoop, Hive, HBase, and Zookeeper
● Reworked puppet integration with Hadoop to streamline configuration, change, and deployment management
● Improved Nagios monitoring integration with Hadoop infrastructure.
● Lead operations engineering on Apache Flume build out, integration with Nagios, Puppet, RHQ, and propitiatory in-house
applications while deliver high availability.
● Primary liaison with Cloudera Engineering and Support on various Big Data issues; Hadoop, HBase, Flume, etc.
Syniverse Technologies, Inc, Campbell, CA
ASE, Technical Operations
Feb. 2011 to Dec. 2011
● Manage mobile messaging mail farm across multiple data centers.
● Streamlined deployment of code releases with custom perl & bash tools with rsync & rpm package standards.
● Implemented messaging queue real time administration website to allow project managers and customer support to help
troubleshoot issue between platform, application, and network. ● Implemented geo-redundancy messaging Sendmail infrastructure.
● Analyzed and improved monitoring solutions to have NOC and Tier 1 support able to get to the meat of the complexity of
the systems to insure customer issues resolved with ease.
● Worked extensively with customer support and direct Tier One customers to facilitate message flows abnormalities.
AdBrite Inc, San Francisco, CA
System Operations Architect, Operations
Feb. 2007 to Dec 2010
● Implementation of Password Management and Role based service for over 1200 systems worldwide.
● Using a spoke / hub network model and semi-standard LAMP system model architected systems for 4 th largest ad network.
● Managed evaluation process of corporate monitoring solution, from large vendors to small vendors.
● Lead an extensive enterprise storage hardware vendor search based on latest technology.
References Available Upon Request
frank@franksplace.net
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Work closely with business, marketing, development, and executive teams to clear define operational SLAs and business
SLAs.
Designed Operations Specification requirement process / policy for engineering, architecture, product to insure probably
ROI is conducted from Operations standpoint.
Worked with small team to implement Hadoop in complex data processing environment for near real time log / business
metric generation.
Analyze / Create ROI from Operations standpoint from Ad serving scalability to new strategic corporate initiatives.
Work closely with product, development, and QA teams to plan resources and define requirements along with technical
architecture for projects designated for operations.
Managed PCI compliance requirements from systems operations perspective, which includes security meetings, audits, and
policy creation/implementation.
Designed, Implemented, and Trained Personnel with XEN / OpenNebula Cloud for internal infrastructure for management
of virtual instanes for development and production.
Evaluated different aspects of Amazon’s EC2/AWS services for various performance / global fault tolerant solutions.
Simply Hired, Inc, Mountain View, CA
Operations Manager, Operations & Infrastructure
Oct. 2006 to Feb. 2007
● Responsible for the planning, design, troubleshooting, performance analysis, traffic load balancing, budgeting, and forecast
planning.
● Manage procurement process of all IT infrastructure, including desktop systems, development, QA & production servers,
networking equipment, phone equipment, software & backup systems
● Lead planning for production and corporate network deployments / upgrades
● Work closely with partners to ensure proper network connectivity, define and measure SLAs, and configure VPNs as
appropriate
● Manage corporate IT infrastructure projects including office, development, QA, and production systems
● Work closely with product, development, and QA teams to plan resources and define requirements for projects
● Manage deployments, upgrades, and security of production systems
VeriSign, Inc, Mountain View, CA
Senior Architect, Operations & Infrastructure
Apr. 2006 to Oct. 2006
● Re-Architected 100+ million daily inter-carrier SMS messaging service to handle anticipated substantial exponential
growth.
● Architected premier multimedia messaging service to handle B2C delivery. (Google is one of the premier customers)
● Spearheaded the implementation of a robust SAN solution for a dynamic and high transaction backend database. The
database was previously a NAS solution that was IO bound with its 1 GigaByte network pipe. We implemented the 4
GibaByte HBA modules thereby giving enough overheads for additional IO.
● Was able to bring together polar diverse operations group to discuss a multiply shared projects for the best interest of the
company. After going through the exercise both groups opened up between each other and were new highly trustworthy
assists.
● Worked closely with various stakeholders throughout the organization from business, product, and the engineering to
facilitate projects. Built strong teams as strategic projects maturated.
● Initiated and managed the relationship with JBoss to deliver a comprehensive POC for a large strategic portal project.
JBoss was up against some highly visible commercial corporations, and their solution undercut the larger companies
drastically without sacrificing requirements. JBoss’s demonstrated their solution was the best hands down in terms of the
ROI.
● Re-Architect main Website (www.verisign.com) to bring the site on new supportable hardware and software.
Covad Communications, San Jose, CA
Technical Architect, Production Services
2004 to 2006
● Implemented new OS Deployment infrastructure (integrated Anaconda and Jumpstart process into one comprehensive
solution w/DHCP, RARP, BOOTPARAM) Implemented Bind 9.0 DNS infrastructure with multiple views.
● Architected High Availability Identity Management solution using JES 2005Q1 (on Solaris 10 x86/Sparc)
● Wrote a complex set of installation command-line scripts for installation and configuration of JES infrastructure. Allowed
for easily rebuilding of QA infrastructure machines for comprehensive end to end testing.
● Spearheaded the implementation of Subversion for Production Services.
● Interacted with internal and external auditors on a regular basis for Sarbanes-Oxley compliance and other regulatory
compliance assessments.
References Available Upon Request
frank@franksplace.net
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Implemented and architect of pieces of Password Management (https://sourceforge.net/projects/pwman-covad
Administered a farm of over 800+ mission critical Solaris/Linux systems (1 of the 5 total members on Unix team who
managed servers)
Debugged numerous application and system performance issues like Weblogic cluster of T3/EJB vs web containers,
memory heap sizes, memory/disk tuning for assortment of data types, device driver manipulations to work like other
device drivers.
Interwoven, Sunnyvale, CA
Sr. Systems Administrator, Information Systems
2002 to 2004
● Responsible for the planning, design, and troubleshooting of complex global Windows, Linux and Solaris systems
infrastructure.
● Implemented Bind 9.0 DNS infrastructure with multiple views.
● Created system security handling procedure which included incident forms and escalation process.
● Defined, specified and assisted in implementing highly scalable, redundant and secure systems architecture -- including
Array Networks Load Balancing, Global AD Infrastructure, LDAP and NIS/PADL, LDAP to AD Integration.
● Lead role for migration of Exchange organization from 5.5 to 2003 while merging a 2000 organization into 2003.
● Implemented PGP Enterprise, a managed PKI solution, sudo, and security group policies all to enhance overall system
security.
● Responsible for coordinating consistent security policies for the company globally by reviewing, modifying and creating
necessary security policies for all global locations.
● Spearheaded the evaluation of Anti Spam vendors before choosing corporate solution, and implemented final solution.
● Improved monitoring of services via scripts and HP OpenView clients, and enhanced the overall presentation of the
OpenView Internet Services.
● Researched and recommended new security technology based on cost and effective use in the company's network.
● Responsible for internal and external security audits, vulnerability assessment and remediation, incident response, forensics
and policy development and enforcement.
AOL Time Warner/Netscape Division, Mountain View, CA
Technical Manager, Network & Systems Operations
1999 to 2002
● Responsible for the planning, design, troubleshooting, performance analysis, traffic load balancing, budgeting, and forecast
planning.
● Managed staff of up to 10 systems administrators and systems engineers. Recruited and hired several key staff members
and integrated other staff into my teams. Prioritized and assigned projects and tasks while managing expectations of
management and customers.
● Led numerous cross-functional projects and bi-coastal teams from inception to completion:
○ worked with senior management to determine project scope and objectives
○ assembled and supervised project teams
○ built project plans
○ scheduled and managed project activities and tasks
○ provided coaching and mentoring
○ developed and distributed status reports to project stakeholders
● Excelled at crisis management, quality insurance, change management, and resource management to maintain highly
available strategic web sites for AOL Time Warner brands.
● Managed high impact productivity improvement programs delivering over $5 million in cost savings through process
improvement and capacity planning.
● Oversaw multi-million dollar quarterly budgets and managed capital assets greater than $20 million.
● Interfaced with management, developers and customers as a primary contact for Netscape branded products.
● Managed the development of an internally developed system and network management systems to allow for the overall
management of the Netscape production systems.
Lead Systems Administrator, Netscape Operations
1998 to 1999
● Administered an extensive list of web servers, directory servers, and application servers for www.netscape.com and
my.netscape.com. These sites received around 400M hits/day.
● As a key member of system administration team, managed over 2000 Sun and SGI production systems separated into highperformance, high-availability cluster configurations.
● Deployed a Netscape branded user home page development service utilizing Sun and Network Appliance systems as well
as many cutting edge applications developed by Netscape.
References Available Upon Request
frank@franksplace.net
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Developed, maintained and enforced system, network and corporate security policies. Collaborated on and released
detailed security policy documents.
Ran internal security audits to ensure systems complied with security policies and reported findings to upper management.
Configured and deployed Layer 4 and Layer 7 high-availability health checks on Foundry Server Irons.
Wrote C & PERL software to manage an environment consisting predominantly of Solaris, Linux, and Irix. These tools
and libraries provided account management, system baselining, and APIs to manage large numbers of remote nodes.
Developed the Netscape Redirector to allow Netscape to redirection of URL's via HTTP_HEADER while eliminating the
need for JavaScript enabled or HTTP 1.1 clients.
Supervised 7x24 Network Operations Center team and trained junior systems administrators
Developed and deployed off the shelf tools to close OS security vulnerabilities and various kernel parameters
Arizona State University, Tempe, AZ
Support Systems Analyst - Information Technology
1995 to 1998
● Performed as lead programmer and project coordinator for GSA multi-million dollar grant from project inception to
completion:
○ Worked with management to develop project objectives and project scope.
○ Supervised a team of developers on application interface and management tools created with Director, C, and
PERL.
○ Scheduled and managed project activities and tasks.
○ Produced Internet Training & Tools CD for PC and Mac platforms.
● Gained extensive experience developing and maintaining a heterogeneous networked environment consisting of NT, Mac
OS and several varieties of UNIX including Solaris, SunOS, Ultrix, and IRIX.
● Responsible for UNIX administration, hardware trouble-shooting, hardware acquisition recommendations, and renewal of
vendor support agreements.
● Worked with proprietary multi-tiered monitoring systems, which were configured to maintain uptime without human
intervention. Developed knowledge and experience with unique approaches at writing tools to manage collections of
servers.
● Developed and applied skills in SSL, SSH, Certificate management, and LAN Management.
● Created and maintained a web site for Arizona teachers to facilitate educators on using the Internet as an aid to teaching,
which was not a common practice at the time.
Systems Administrator - Information Technology
1994 to 1995
● Solely responsible for the administration of the departments server cluster consisting of NT, Mac, IRIX, DEC/Ultrix,
SunOS, and Solaris systems.
● Responsible for writing and enhancing C & PERL tools to maintain availability within each cluster and aiding day-to-day
operations.
● Streamlined system & hardware support calls for department by developing online trouble ticketing system.
● Facilitated the migration of 300+ users from a VAX/VMS system to a DEC/Ultrix environment.
● Maintained a cluster of modem banks.
Glendale Community College, Tempe, AZ
1993 to 1994
Computer Operations Assistant, Network Services
● Administered cluster of SunOS, Windows NT, and Mac servers.
● Responsible for implementing and maintaining service-level tools for VAX/VMS system including backup management.
● Areas of concentration included UNIX, Windows NT, sendmail administration, account management, backup
management, network management, and C programming.
EDUCATION
Bachelor of Science, May 1998, from Arizona State University with a major in Physics.
References Available Upon Request
frank@franksplace.net