POSITION DESCRIPTION
Mid-West Health
VISION
Good Health – Satisfaction - Wellbeing
MISSION
We will provide and coordinate a range of health care services for our community
We value and respect all people, open communication and quality services
POSITION TITLE: ADMINISTRATION OFFICER
Name:
Classification: ASO-2
Facility: Mid-West Health
Elliston
Award: South Australian Public Sector Salaried Employees
Arbitrated Enterprise Bargaining Award 2006
Date Joined Company:
Date Commenced Position:
Responsible to: Executive Officer/Director of Nursing
Main Responsibilities: The Administration Officer is responsible for the
provision of an efficient, clerical and administration
service that provide professional support to Mid-West
Health staff.
The Administration Officer will also be responsible to
contribute to the provision of a quality customer
service by acting as a resource and information point
for clients and their carers.
PERFORMANCE MONITORING:
An initial review of performance will be undertaken within three months and then formally
reviewed every 12 months based upon this position description.
L AST APPR AIS AL DATE:
NEXT APPR AIS AL D ATE:
Signed: …………………………..
© Copyright - Proteus Enterprises Pty Ltd, 2001.
Mid-West Health
Updated: July 2003, May 2004, April 2005, May 2006, July 06, April 07
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REVIEW OF POSITION DESCRIPTIONS:
This position description will be reviewed annually (June 30 each year), when the
position becomes vacant or as deemed necessary.
KEY PERFORMANCE INDICATORS:
To competently perform in this position, the person should possess the following
knowledge, skills and experience based upon the following 6 Key Performance
Indicators:
1. PERSONAL & PROFESSIONAL DEVELOPMENT
Demonstrated experience and understanding of the need for continuation of both
personal and professional development.
2. CUSTOMER SERVICE
Excellent communication and interpersonal skills including demonstrated experience in
liasing with a wide range of internal and external clients.
3. ADMINISTRATION & DOCUMENTATION
Through the use of organisational processes ensure that all administration and
documentation requirements are initiated and completed in a professional and timely
manner.
4. TECHNICAL SKILLS & APPLICATION.
Demonstrated knowledge and application of the skills required for this position. This
includes knowledge and understanding of appropriate equipment, legislation, policies and
procedures.
5. TEAMWORK & COMMUNICATION
Demonstrated ability to lead and develop a diverse team, or participate as an active
member of a team, consistent with the philosophy and policies of the Organisation.
6. CONTINUOUS QUALITY IMPROVEMENT
Commitment to ensuring quality services is delivered to both internal & external clients
through continuous improvement activities.
Signed: …………………………..
© Copyright - Proteus Enterprises Pty Ltd, 2001.
Mid-West Health
Updated: July 2003, May 2004, April 2005, May 2006, July 06, April 07
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QUALIFICATIONS: ADMINISTRATION OFFICER
Essential:
Desirable:
Salary/Conditions:
Aw ard/Agreement
Successful completion of a secondary qualification in either
office procedure or computer usage.
Knowledge of “Working Systems” patient management and
financial systems.
Current drivers licence.
Refer to Employment Contract for Status of Employment, rate
of pay and hours of work.
Some flexibility of working hours may be required on a Time
Off In Lieu basis.
May be required to relieve other Administration Officers
across the Mid-West Health service area.
It is a requirement that the employee notifies the Chief
Executive Officer or (delegate) of being charged with a
criminal offence punishable by imprisonment.
This organisation requires employees to undergo a “Criminal
Screening Check”.
Salary sacrificing is available to employees.
South Australian Government (Public Sector Salaried
Employees) Arbitrated Enterprise Bargaining Award 2006
Signed: …………………………..
© Copyright - Proteus Enterprises Pty Ltd, 2001.
Mid-West Health
Updated: July 2003, May 2004, April 2005, May 2006, July 06, April 07
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KEY RESPONSIBILITIES
POSITION TITLE: ADMINISTRATION OFFICER
K.P.I. 1
DESCRIPTION

PERSONAL &
PROFESSIONAL
DEVELOPMENT
Demonstrated experience and
understanding of the need for
continuation of both personal
& professional development.





Continually develop both personally & professionally to meet the changing needs
of your career & industry.
Attend all training sessions provided by the organisation and be actively involved
in other training & development as required (ESSENTIAL).
Motivated to achieve required goals / tasks relevant to the position (ESSENTIAL).
Demonstrated ability to undertake assigned duties, to work within agreed
timetables and rosters and to accept responsibility for accurate and efficient
completion of each task (ESSENTIAL).
Ensure compliance with the requirements of the Code of Conduct for SA Public
Sector Employees with regard to integrity, respect and accountability
(ESSENTIAL).
Actively participate in the Performance Management process as required and to
develop in consultation with your manager/ supervisor a personal / professional
development plan (ESSENTIAL).
K.P.I. 2
DESCRIPTION

CUSTOMER
SERVICE



Excellent communication and
interpersonal skills including
demonstrated experience in
liaising with a wide range of
internal and external clients.



Act in a professional manner at all times when dealing with internal & external
clients (ESSENTIAL).
Positively promote the organisation both internally & externally (ESSENTIAL).
Be prompt and provide courteous service to clients, colleagues and the broader
community (ESSENTIAL).
Maintain confidentiality on all issues relating to the Organisation, the clients &
fellow colleagues (ESSENTIAL).
Treat all clients with respect & equality, whilst being responsive to their needs
(ESSENTIAL).
Maintain a professional and appropriate telephone manner and be responsive to
telephone inquiries (ESSENTIAL).
Identify opportunities to improve in areas of customer service to
clients/colleagues.
K.P.I. 3
DESCRIPTION

ADMINISTRATION &
DOCUMENTATION
Through the use of the
organisational processes
ensure that all administration
and documentation
requirements are initiated and
completed in a professional
and timely manner.



Ensure that all documentation is accurate and completed in a professional and
timely manner (ESSENTIAL).
Ensure compliance with the requirements of the State Records Adequate
Records Management Standard with regard to the management of official records
created and/or received in the course of business (ESSENTIAL).
Responsible for co-ordinating the filing and administration in a professional and
orderly manner (ESSENTIAL).
Ensure all relevant operational policy and procedure manuals are maintained and
current (ESSENTIAL).
Signed: …………………………..
© Copyright - Proteus Enterprises Pty Ltd, 2001.
Mid-West Health
Updated: July 2003, May 2004, April 2005, May 2006, July 06, April 07
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KEY RESPONSIBILITIES (Continued)
POSITION TITLE: ADMINISTRATION OFFICER
K.P.I. 4
TECHNICAL
SKILLS &
APPLICATION
Demonstrated knowledge and
application of the skills
required for this position. This
includes knowledge and
understanding of appropriate
equipment, legislation, policies
and procedures.
DESCRIPTION
















An understanding of basic financial procedures (ESSENTIAL).
Demonstrated experience within an office environment (ESSENTIAL).
Demonstrated ability in dealing with numerous issues in a logical and consistent
manner (ESSENTIAL).
Clear written and verbal communication skills (ESSENTIAL).
Understand the principles of confidentiality and its relationship to a Health Facility
(ESSENTIAL).
A customer focussed approach to dealing with the general public.
Able to work under general direction, limited scope for interpreting rules,
regulations, guidelines and instruction and able to operate with some autonomy
and apply initiative and/or judgement (ESSENTIAL).
Work requires the application of acquired/ learned administrative related skills,
knowledge and techniques (ESSENTIAL).
Ability to provide a professional attitude to community members at the point of
access for services (ESSENTIAL)
Ability to assess initial need of client in the absence of professional health staff so
advocacy and referral is made to appropriate health service (ESSENTIAL)
Ability to document required client statistical data for the purpose of colation,
reporting, and reimbursement to a range of funding agencies (ESSENTIAL)
Provide accurate client data for collection of monthly client fees for services
(ESSENTIAL)
Ability to operate and maintain all office equipment (ESSENTIAL).
Perform other tasks as required including; maintain stock of stationary,
organisation of appointments, allocation of rooms for visiting Allied and
Community Health staff, completion of receipts, recording of money taken for
petty cash, etc (ESSENTIAL).
Demonstrated ability to effectively & efficiently use and keep up-to-date with the
organisational computer system and software packages as appropriate
(ESSENTIAL).
Ensure compliance with the occupational health, safety and welfare legislation in
terms of the responsibilities of the employee to work in a safe manner, not to put
any other person at risk, to obey reasonable instruction given in relation to
OHW&S, comply with applicable policy and procedure and ensure you do not
endanger yourself or others through the consumption of alcohol or drugs
(ESSENTIAL)
K.P.I. 5
DESCRIPTION

TEAMWORK &
COMMUNICATION
Demonstrated ability to lead
and develop a diverse team or
participate as an active
member of a team, consistent
with the philosophy and
policies of the Organisation.



Be prepared to work in a team environment that assists all staff (including visiting
health professionals) in the preparation of required documentation and health
promotion activities (ESSENTIAL).
Be aware of, and practice according to, the organisation’s Aims, Objectives &
Core Values (ESSENTIAL).
Demonstrate the ability to work positively within a team to achieve team goals
and work harmoniously and effectively with other team members to achieve
service delivery excellence (ESSENTIAL).
Prioritise workloads and seek direction as appropriate to achieve team goals.
Signed: …………………………..
© Copyright - Proteus Enterprises Pty Ltd, 2001.
Mid-West Health
Updated: July 2003, May 2004, April 2005, May 2006, July 06, April 07
D:\106757897.doc
Page 5 of 6
KEY RESPONSIBILITIES (Continued)
POSITION TITLE: ADMINISTRATION OFFICER
K.P.I. 6
DESCRIPTION

CONTINUOUS
IMPROVEMENT


Commitment to ensuring
quality services is delivered to
both internal & external clients
through continuous
improvement activities.

Demonstrated understanding of all relevant external legislation & internal policies
and procedures that relate to this position and the Organisation (ESSENTIAL).
Participate in and contribute to quality improvement programs and other facility
activities to meet Service/Accreditation Standards (ESSENTIAL).
Participate and contribute in occupational health and safety activities to ensure a
safe work environment for clients, community, staff and visitors (ESSENTIAL).
Able to participate in the organisation risk management process to identify,
assess and treat potential risk arising from the business (ESSENTIAL).
Position Description Approval
______________________
Executive Officer/Director of Nursing
© Copyright - Proteus Enterprises Pty Ltd, 2001.
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___________________
Incumbent Employee
Mid-West Health
Updated: July 2003, May 2004, April 2005, May 2006, July 06, April 07
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