THE CARPENTER HOSPICE
Resident Care Coordinator – Job Description
Title: Resident Care Coordinator
Reports to:
Executive Director
Summary
The Resident Care Coordinator coordinates and oversees the residential care area at the
Hospice. He/she coordinates and participates in all aspects of resident care as needed. The
Resident Care Coordinator assures that the highest degree of quality resident care can be
maintained at all times. The Resident Care Coordinator is responsible for the overall
management of the human, operational, and material resources required to meet the resident
care needs in conjunction with the Mission, Vision and Values of The Carpenter Hospice.
Primary Responsibilities:
Administration:
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Ensures quality assurance, regulatory and legislative compliance e.g. WHMIS, Ministry
of Labour, fire etc
Conducts periodic chart reviews to ensure consistency with established policies and
procedures
Establishes standards for the collection, access, transfer and storage of client
information
Assists Executive Director in budget and operational planning for residential care area
Oversee tracking and statistics, such as CCAC tracking, census etc
Maintain complete and accurate documentation records in compliance with provincial
regulations, legislation and health policies
Monitors quality improvement e.g. chart audits, health and safety audits etc
Assist the Executive Director with the development of policies and procedures pertaining
to resident care area
Maintains a warm and collaborative environment that respects the individual and
welcomes change and innovation
Stock taking and supplies management
Attends regional/provincial meetings as necessary
Human Resource Management:
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Provide leadership and management to the resident care staff
Participates in human resource planning for Carpenter Hospice
Develop appropriate schedules to ensure that the resident care is managed according to
work flow
Coordinates and leads staff meetings, minimum of annually
Provides ongoing feedback and conducts staff performance evaluations
Provide direct supervision of resident care staff
Involved in the departmental hiring and orientation of new residential staff and the ongoing monitoring of the competency
Revised: December 2010
THE CARPENTER HOSPICE
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Provides feedback on performance of resident care volunteers to Volunteer Coordinator:
assists and supports Volunteer Coordinator in addressing resident care volunteer issues
Clinical Practice:
 Develops, implements, reviews, evaluates, and updates clinical processes, procedures
and supporting documents
 Oversees resident's health and wellness needs, and resident assessments; assists in all
aspects of care delivery as needed
 Provides opportunities for staff debriefing related to resident or provider loss
 Coordinates and facilitates the research, planning, implementation and evaluation of
best practices
 Assists with the development of individual care plans
 Coordinates family meetings as needed
 Collaborates with CCAC and other members of the inter-disciplinary team to coordinate
referral and supplies as needed
 Deals with resident and family complaints and escalates to the Executive Director when
appropriate. Ensuring all documentation is completed
 Oversee and ensure collaboration during resident review process
 Alternates the on-call duties with other members of the leadership on-call team for any
clinical/staffing issues that may arise
 Observe residents' health status and family needs, taking actions to address concerns,
and reporting all significant changes
 Assist with resident admission and discharge processes as necessary
 Oversee medication management including staff orientation to medication management
and the on-going monitoring of the staff’s competency
 Maintain positive communication with the families and/or responsible parties of residents
on a regular basis to keep them aware and informed of the status of their family member
 Coordinate and follow up with physicians, home health agencies, pharmacy and other
services as necessary
Education:
 Coordinates provision of education to the residents, families and Hospice Staff
 Coordinates student placement, mentorship and evaluation
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Revised: December 2010
THE CARPENTER HOSPICE
Position Requirements
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RN registration from the College of Nurses of Ontario (CNO)
Bachelors of Science in Nursing (BScN) preferred
Palliative care certification or equivalent preferred
Minimum 3 years in palliative care
Knowledgeable regarding the nursing process and its application, including the
assessment, planning, implementation, and evaluation of nursing care as it relates to
hospice palliative care
Ability to function in a highly charged emotional environment as it pertains to death and
dying
Demonstrated ability to assist patients, family members or other clients with concern and
empathy; respecting their confidentiality and privacy and communicating in a courteous
and respectful manner
A well-defined sense of diplomacy, including solid negotiation, conflict resolution, and
people management skills
High degree of resourcefulness, flexibility, and adaptability
Able to effectively communicate both verbally and in writing
Be politically and culturally sensitive
High level of critical and logical thinking, analysis, and/or reasoning to identify underlying
principles, reasons, or facts
Strong morals and ethics, along with a commitment to staff and resident privacy
Must be able to cover any shift if need arises, do weekly and monthly reports, schedules
etc
Supervisory experience is preferred
Basic knowledge of computer applications is required
Working Conditions
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May be exposed to infectious waste conditions, etc
Interacts with residents, family members, staff, visitors and other agencies
Travel may be required
Intermittent physical activity including walking, standing, sitting, lifting and supporting
patients
Revised: December 2010