Fullerton College
Program Review – Academic Programs
LIBRARY
2007-08 and 2008-09
Statement of Preparation
This program review was prepared by those listed below in an open and collaborative
process. All full-time faculty and staff in the program have had an opportunity to review
the report, and the report was reviewed by the division as a whole prior to being
submitted to PCC.
Participants in the Review:
Jackie Boll
Erica Bennett
Dave Brown
Mike Fitzsimmons
Jane Ishibashi
Jill Okamura
-
Dean
Systems Librarian
Technical Services Librarian
Reference Librarian
Circulation Librarian
Bibliographic Instruction Librarian
______________________________
Faculty Senate Representative
_______________________________
Dean, Library/Learning Resources
___________________________
Date
I. Program Description
A. PROGRAM DESCRIPTION AND HISTORY: The following paragraphs define
the scope and the purpose of the Library program.
The Fullerton College Library’s mission is to assist students, faculty, and
staff in attaining their educational and informational goals in a supportive library
environment <http://library.fullcoll.edu/2007librarymission.html> and to support the
educational mission of Fullerton College as mandated by the California Education
Code Sec. 78100 and the Association of College & Research Libraries (ACRL)
Standards for Libraries in Higher Education
<http://www.acrl.org/ala/mgrps/divs/acrl/standards/standardslibraries.cfm>.
On June 13, 2005, the campus opened a new Library and Learning
Resource Center (LLRC), on the north end of the quad. The LRC portion of the
library resides on the first floor of the north end of the building. It houses the
Academic Support Center, which is made up of a series of learning labs. Adjacent
to the ASC are other labs not under the purview of the Dean of the LLRC.
This two-story building of 67,680 sq. ft. offers users more space and a
combination of resources not possible in the previous library. The structure
enables the Library and the Academic Support Center to work together to offer a
myriad of services dedicated to supporting and promoting the educational
success of Fullerton College students, faculty, and staff.
The library is 46,939 square feet, approximately 69% of the total square
footage. It houses a collection of 85,000+ print books. The book collection has
expanded to include 15,000+ e-books with both on-site and remote access.
There is seating for over 400 users in Mission-style open study carrels,
tables, and modern, comfortable chairs. Access to WiFi, laptops, and desktop
computers for word processing, Internet research, e-mail, and searching the
online catalog is also available. 13 small group study rooms provide seating for 54
students. 2 larger conference rooms have seating for a total of 24 students.
Library faculty teach over 100 subject-specific and basic research library
instruction sessions a semester from the library’s 2nd floor instruction room. The
room is equipped with 31 desktop computers and 1 instructor station. A projector
is mounted to the ceiling, and a retractable screen is attached to the front / west
end of the room. The instructor station computer is loaded with the classroom
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management system SynchronEyes. This software allows library faculty to project
their demonstrations onto student computer screens, monitor student use, and
administer online quizzes. These software features have greatly improved
students’ attention spans and interest, and appeal to different learning styles.
There are two ADA software-compliant desktop computers and tables. One
and/or two-unit transferable library research classes are also scheduled in the
instruction room.
The lobby features architectural columns whose granite countertops hold
11 desktop computers programmed to time-out after 10-minutes in order to
prevent long lines and clusters of users waiting for access. The computers are
loaded with a web browser for Internet access only, and are networked to the
library print system; login is required. A grand staircase and an elevator await
users to transport them to the 2nd floor of the library.
Entering the library to the right, users find the reference area. Here they
have access to library faculty expertise every hour the library is open on-site, as
well as remotely via Ask a Librarian instant message text boxes, which are
embedded throughout the library’s website. Additionally, users have access to the
library’s online catalog, subscription databases, and other electronic resources;
login is not required.
There are 30 desktop computers in the reference area with open Internet
access ostensibly for research purposes only, including two ADA-compliant
desktop computer workstations. Fullerton College students registered with
Disabled Student Services (DSS) may login to the ADA computers and access
their campus server space. The print system is strategically placed on the two
columns and along the north wall around the reference desk for easy technical
advice and assistance by a faculty librarian. Both black-and-white and color
printing is available to all users with coins or dollar bills.
The Archives and Special Collections are housed in the workroom and
display cases adjacent to the reference area of the library. The library is
especially proud of its growing online archive of 500 historical images and Hornet
student newspaper dating back from its inception.
Another ADA compliant computer is located on the north end of the 1st floor
of the library in the computer commons area. The computer commons features 4
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rows of student carrels equipped with 15 desktop computers and 21 active ports
for laptop users. A web browser and word processing software are loaded on the
commons computers.
As library users enter and move through the lobby to the left, the expanded
circulation desk offers increased storage for reserve materials including 18 laptop
computers for check-out and use in the library only. Users have access to 4
photocopiers, 2 black and white in the 1st floor copy center, and 1 black-and-white
and 1 color photocopier in the 2nd floor library copy center. For their convenience,
the 1st floor of the library includes a women’s and men’s restroom immediately to
the right of the front doors. Men’s and women’s restrooms are behind the elevator
on the 2nd floor of the library.
The library has acquired access to an expanding list of subscription
databases. It implements the latest in social networking tools on its website, and
is testing moving much of its content out onto the “cloud”. This balance between
the traditional and the modern, reaches out to all research learning styles and
methodologies. Consequently, the library has enhanced its image on campus and
beyond its four walls, helping promote a more user-friendly collaboration between
users and library faculty and staff <www.library.fullcoll.edu>.
As library faculty and paraprofessionals strive to provide innovative
services and resources coupled with friendly and helpful assistance, budgeting for
the latest technology and resources, and providing appropriate levels of staffing is
its greatest challenge.
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B. PROGRAM GOALS
Key instructional goals of the Library defined in terms of student learning outcomes
and workplace outcomes:
1. To provide a collection of materials which supports the curriculum and the
information needs of the campus community and which reflects the
diversity of the population we serve.
2. To provide complete and accurate access to the collection inside, as well
as access to materials beyond the library walls.
3. To provide instruction on information literacy through the use of library
printed materials and online resources.
Linkage of Instructional Goals and Learning Outcomes to Program Outcomes
Analysis:
X_Clear Linkage
__ Vague Linkage
__ No apparent Linkage
As a result of participation in the program, students will have the following 5-7
skills and knowledge sets:
1. After completing a Reference Interview or one-on-one interaction with library
faculty:
a. Identify and communicate the need for information
b. Locate signage, maps, and pathfinders to identify and use the library’s
collections and services
c. Formulate searches by author, title, or keyword in the library’s online
catalog or another database and compile relevant resources
2. After completing a Basic or Subject-Specific Library Instruction Session:
a. Select a focused topic and construct strategies for obtaining needed
information using relevant keywords and controlled vocabulary terms
b. Perform searches and interpret the results in the library’s online catalog
and subscription databases
c. Evaluate validity of information gathered using criteria such as relevance,
authority, currency, and peer-review process
d. Differentiate between primary vs. secondary and/or popular vs. scholarly
resources
e. Cite sources properly according to appropriate style guide
3. After completing Library 100:
a. Construct an effective search strategy to locate information on a particular
subject.
b. Evaluate and determine the validity of web sites using appropriate criteria.
c. Compile a bibliography of relevant electronic and print resources on a
given topic.
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C. PROGRAM DEGREES AND CERTIFICATES OFFERED: N/A
PROGRAM DEGREES AND CERTIFICATE REQUIREMENTS: N/A
Admissions requirements (if appropriate): N/A
List of required courses by degree/certificate: N/A
D. PROGRAM COURSES AND INSTRUCTION SERVICES OFFERED
The following is a list by department of instructional services offered at the
Fullerton College Library:
I. Administrative Department
The Dean of the Library collaborates with library faculty and staff, and with
other Divisions on campus, and with the community to ensure that the best
instructional services are available to all Fullerton College students, faculty
and staff. The department includes 1 Administrative Assistant III.
a. Outreaches to the campus community and organizations, like the Friends
of the Fullerton College Library.
b. Administers the Study Abroad Program
c. Coordinates and schedules library information services in front of the
Library during the first week of every semester.
d. Administers service desks scheduling.
e. Prepares Library Annual Report.
f. Coordinated the installation of library security system with Academic
Computing Technologies and Campus Safety.
g. Coordinated installation of evacuation chair (2nd floor, next to the Help
Desk) for emergency exiting of users with disabilities and the infirm with
Campus Safety.
h. Coordinated elegant directional signs, as well as creative and nonconfrontational informative signs to encourage compliance with rules
banning food and drink with library faculty and staff.
II. Instruction Department
All library faculty participate in the Instructional program at Fullerton College.
The library instruction room seats 31 users and includes one instructor station,
printer, overhead projector and screen. SynchronEyes classroom
management software is loaded on all computers, allowing library faculty to
guide and focus student learning. A wireless microphone sound system
facilitates hearing, teaching, and learning. The Instruction Librarian
coordinates and schedules all instructional efforts in the library.
a. LIB100 Introduction to Research, and LIB100H
i. Collaborates with Study Abroad Program on short-term (4-5 week) 1-unit
class
ii. Collaborates with the Basic Skills Committee on incorporating Information
Competency instruction in the classroom.
iii.
Developing a hybrid course
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b. Library Instruction Sessions (LISs) for students
i. Instruction Librarian schedules LISs with credit faculty
ii. Basic LISs (e.g., how to use Library subscription databases, online
catalog, Internet, or citation-style formats)
iii.
Subject-Specific LISs (e.g., for a classroom assignment)
iv.
Instruction Librarian coordinates Library tours and scavenger hunts
1. Summer Enrichment program
2. Student Athletes, a partnership with ASC
3. EOPS College-Bound student tours.
4. Students with disabilities.
c. Instruction Librarian schedules Research Consultations for faculty and
students for one-on-one instruction with library faculty.
d. Instruction Librarian creates surveys, statistical analysis and reports
e. Instruction Librarian is a member of the campus Curriculum Committee
f. All library faculty participate in the creation of online research guides and
tutorials creation
III. Technical Services Department
The Technical Services Department is comprised of the Cataloging and
Acquisitions sections. The Acquisitions Librarian position and Acquisitions
Library Assistant III position are both currently open/unfilled. The Catalog
Librarian currently coordinates all efforts in this department. There are 2
Library Assistant IIIs, 2 Library Assistant IIs, and 1/2 Library Assistant I in the
department.
a. Selects, orders, catalogs, makes shelf-ready, mends, binds, deselects, and
inventories library materials, including print and electronic books,
periodicals, sound and video recordings, and the BestSellers collection of
over 200 fiction and non-fiction books that is refreshed monthly.
b. Provides access in archival materials that are descriptively cataloged, such
as the Historical Photograph Collection, the Hornet Student Newspaper
Collection, and the Mendez v. Westminster Dramatic Works Archive.
c. Trains, coordinates, and supervises student assistants.
d. Inventories collections and generates reports.
e. Maintains 4 Xerox photocopy machines in 2 separate copy centers (1st and
2nd floor), includes 3 black-and-white and 1 color with double-side
functionality.
f. Provides 116 periodical titles on microfilm, including the campus
newspaper (1923-2006).
g. Partners with other divisions to support marketing and outreach programs
to the community, e.g. Kindercaminata.
h. Catalog Librarian is a member of the campus Smoking Enforcement
Committee.
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IV. Circulation Department and Archives and Special Collections
The Circulation Department provides access to materials and services from
the Circulation, Reserve, and Help Desks. The Circulation Librarian is
currently the Fullerton College Library Archives Committee Chair and
coordinates efforts in the library for the Archives and Special Collections and
in the department. There is 1 Library Assistant III, 1 Library Assistant II, and 1
Library Assistant I in the department, who are supported by student assistants
and adult hourly employees.
a. Circulation Desk
i. Circulates library print book and media collection.
ii. Trains student assistants adult hourly and maintains order in the
collections.
iii. Sells Scantrons, blue books, and other supplies.
iv. Generates reports and statistics.
b. Reserve Desk
i. Processes, maintains, and circulates Fullerton College faculty
reserve materials and textbooks, laptops, and peripherals.
c. Help Desk
i. Assist users during peak hours (7:30am-2pm; 6pm-9pm).
ii. Answers the telephone.
iii. Provides direction.
iv. Performs catalog searches and assists students in the use of the
library online catalog.
v. Interprets Library of Congress classification system to assist users
in locating books on the shelf, and other library terminology for
patrons.
vi. Assists users in the book stacks to locate material.
vii. Assists students with using the photocopy machines.
viii. Library faculty provides one-on-one instruction, as requested
d. Additional services provided by the Circulation Department, include:
i. Accepts historical documents and collections into the Archives
collection.
ii. Administers self check-out station
iii. Monitors library security system
iv. Administers SARS telephone notification system for overdue
materials thereby improving communication with patrons, facilitating
returns, and saving students from incurring fines.
v. Provides library-borrowing privileges to NOCCCD School of
Continuing Education (SCE), and CalWest libraries (Cypress
College, Golden West College, Orange Coast College)
vi. Trains and supervises student interns from:
1. Masters in Library Science program at California State
University, San Jose (at CSUF)
2. Masters in Library Science program at Syracuse University.
3. Library Technology AA/certificate program at Santa Ana
College.
e. The Circulation Librarian is a member of the campus Student Learning
Outcomes and One Book, One College committees.
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V. Reference Department
All library faculty participate in the Reference program at Fullerton College during
Library open hours (67.5/week). The reference area includes 28 desktop
computers for users to research with a 1-hour time out, and 2 adaptive computer
stations for users with disabilities. The library print system Includes 3 Quick Print
computers, 2 Print Release Stations, and 3 printers (2 black and white, 1 color).
The Reference Department is coordinated by the Head, Reference Librarian and
includes 1 Library Assistant II.
a. Selects and posts online subscription databases
b. Developed and monitors instant messaging reference service
c. Monitors Ask-a-Librarian e-mail service once during each of the Library’s
open hours.
d. Provides and promotes remote access to the library’s online subscription
databases to all Fullerton College students, faculty, and staff.
e. Provides Inter-library loan services.
f. Generates statistical reports and analysis.
g. Creates handouts for Instruction Department and coordinates printing for
library instruction room.
h. Selects and maintains the Library’s print system that connects all
networked student computers (separate from the campus program to
ensure privacy and greater access).
i. The Head Reference Librarian is a member of the Friends of the Fullerton
College Library Committee, as well as several library faculty tenure
committees.
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V. Systems Department
The Systems Department coordinates efforts between the library, campus
Academic Computing Technologies, district Information Services, and outside
vendors to purchase, install, and support technology in the library. The
department is coordinated by the Systems Librarian.
a. Coordinated Wi-Fi on the 2nd floor of the library.
b. Coordinated the development of the library laptop program, which now
includes 18 laptops available at the Reserve Desk for in-library use only.
c. Coordinates maintenance and set-up of all computers in the library with
the Library Assistant III, Cataloging and the Library Assistant II,
Reference.
i. 15 desktop computers in the computer commons for word
processing and research (1st floor, behind copy center)
ii. 9 desktop computers in the lobby for e-mail
iii. 30 desktop computers for online research in the research area
iv. 11 desktop computers for access to the library online catalog (1st
and 2nd floors)
v. 32 desktop computers with word processing in the library
instruction room
vi. 18 laptops available at the Reserve Desk for use in the library
only.
d. Produces informative videos by library faculty.
e. Designs, builds, and maintains Library, online catalog, and Online
Archives websites
i. Provides Intuitive navigation and redundant linking system
ii. Selects and posts relevant and academic Internet websites with
other library faculty
iii. Coordinates with NOCCCD Information Services to create remote
access and a usable library online catalog available online to all
users
1. New Books tab on the online catalog users to find recently
acquired books.
iv. Coordinates with Fullerton College Academic Computing to create
online forms for students and instructors
v. Coordinates with Fullerton College Graphics Artist on library
graphics design
f. Systems Librarian is a member of campus Instructional Technology
Committee and Faculty Senate.
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E. PROGRAM FACULTY
Erica Bennett
Dave Brown
Mike Fitzsimmons
Jane Ishibashi
Jill Okamura
Open / Unfilled
-
Systems Librarian
Catalog Librarian
Reference Librarian
Circulation Librarian
Instruction Librarian
Acquisitions Librarian
Indicate number of adjunct library faculty – Six
F. PROGRAM ADVISORY COMMITTEE
List members and their role/title: N/A
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II. Program Key Performance Indicators
Fullerton College Library 2007/2008 and 2008/2009 Annual Reports are attached.
Instruction
Demands
Instruction room:
Outcomes
Instruction room
a. Acquire updated equipment including
ADA approved
b. Increase classroom size to 40
students
a. Library instruction room includes the
classroom management system
SynchronEyes installed on 1 instructor
station, a ceiling-mounted projector,
wireless microphone system, 30
desktop computers for students, and 1
adaptive workstation, including ADA
software and 1 scanner. Note: there are
2 adaptive tables in the room.
b. Classroom seats 31 students
Basic Library Instruction Sessions
(BLIS):
Basic Library Instruction Sessions
(BLIS):
a. Expand and improve BLIS in use of
materials and technology
a. Number of students attending for 200809 = 319 and Fall 2009 = 353. BLIS
expanded to include Internet Research
and Explore FC Library, a virtual tour of
library services and resources.
Instruction includes use of PowerPoint
slides, interactive wiki pages, and
hands-on worksheets.
Subject-Specific Library Instruction
Sessions (LIS):
Subject-Specific Library Instruction
Sessions (LIS):
a. Expand and improve specialized
instruction sessions for classes
b. Scheduling/preparing for LIS
a. Number of instruction sessions for
2008-09 = 242, an increase of 7.4%
from 2007-08 and 26.4% from 2006-07.
Number of students attending for 200809 = 242. Faculty librarians design and
revise handouts, print and online
guides, and slide presentations around
class research assignments and/or
instructor requests.
b. Number of LIS (see a. above) has
increased; likewise, time scheduling,
preparing, and communicating with
credit and non-faculty has increased.
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Instruction, continued:
Demands
Library Courses:
Outcomes
Library Courses:
a. Update introductory level research
course
b. Develop new library courses
a. LIB 100 F & HF – Introduction to
Research, which began in 1986 and
has gone through several revisions
over the years, was again updated in
2009. A hybrid course has been
designed for in conjunction with the
spring 2010 Study Abroad program.
b. Plan underway to propose a new
course: Library 199: Library
Independent Study (1-2 units) for Fall
1010.
Promote Library Instruction Program:
Promote Library Instruction Program:
a. Improve faculty contact
a. Library’s website includes a ‘For
b. Increase campus awareness of the
Faculty’ section on the Services page
needs of the library in serving the
and a faculty link on the Learn page,
community
library faculty present workshops for
c. Increase campus awareness of library
Staff Development, faculty office visit
instruction services
requests are available on the library’s
Service page, emails are sent to all
faculty promoting library instruction
program, information competency /
literacy guidelines are available on the
library’s Learn page, library faculty
participate on college governance
committees, and library faculty work
with other credit faculty to customize
library instruction sessions.
b. Participation in on-campus committees
c. Promotional videos on library website,
promotional slide presentations on
reference desk screen, electronic and
print flyers for students and faculty,
promotional emails to faculty, and class
visits to promote instructional services.
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Access:
Demands
Provide new facilities for students
Outcomes
New Library inaugurated in 2005. In 20042005, the attendance in the old library was
767,681. In 2008-2009, attendance in the
new building rose to 820,091. Attendance
increased by 6.8% or 52,401 users.
Provide evacuation chair for disabled
Library installed an evacuation chair on the
second floor at the top of the stairs
Provide Study Rooms for groups
8,542* students checked out study rooms.
*Total usage higher because only a minimum of two
IDs are needed to check out a room for four
students.
Provide printing services
Library installed an additional print release
station and an extra station for quick
printing; also changed vendors to improve
functionality of system.
Provide adequate staffing
Staff decreased by three adjunct library
faculty; Student hourly workers decreased
by 9; Federal Work Study students
currently down by 1. Total student workers
cut by half.
Provide better signage
Library installed additional signage for
areas including the classroom, copy center
and restrooms.
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Collection:
Demands
Provide current materials
Outcomes
a. 914 books added in 2008-09, not
BestSellers [226] or e-books [2,681] in
2008-09: decrease of 598 from 200708.
b. 201 periodical / newspaper titles held
in 2008-09: decrease of 10 titles from
2007-08.
Need to analyze collection for optimal use
of funds
Need for technical resources for staff
Collection analysis is being conducted (fall
’09)
Circulation and Cataloging modules are
available for staff along with other
software (MSAccess, Dreamweaver,
CONTENTdm)
Collection – Online:
Demands
Provide library users with computers
connected to the open Internet
Provide online resources
Outcomes
1. 30 desktop computers in research area
2. 15 desktop computers in computer
commons with word processing
3. 3 desktop computers for quick printing
4. 2 print release station computers
5. 22 active ports for laptops on 1st floor
6. Multiple open ports for laptops on 2nd fl.
7. 2nd floor wireless access
8. 18 laptops for library use only in
Reserve
9. 11 online catalog computers
10. 31 desktop computers in instruction
room
The library website provides access to:
1. 30 online subscription databases
a. 20 EBSCO databases added in
2007
2. Library online catalog
3. 15,000+ electronic books
4. Research guides and assistance
5. Links to other library catalogs
6. General library information
7. Online forms to request interlibrary
loans or make suggestions
8. FC Online Archives to access Historical
Photographs Collection and Hornet
Student Newspaper Collection
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Services:
Demands
Provide direct reference services
Outcomes
There were 31,491 questions asked at the
reference desk in 2008-09. This is a 47%
increase from the previous year.
Provide online reference instruction and
research assistance
1.
2.
3.
4.
Utilize Library 2.0 technologies
1. Library staff development activity –
Spring 2008
2. Library staff wiki
3. Research guide wiki
4. Library blogs
5. Library Thing for best sellers
6. Social bookmarking for Internet sites
(del.icio.us)
7. Library Twitter news feeds
8. Library social networking (Myspace,
Facebook)
9. Archives and Special Collections wiki
Provide interlibrary loan services
In 2008-2009 there were 281 interlibrary
loan transactions which marks a 8%
decrease in request than the previous
year.
Provide student access to Reserve
materials during open hours
For the 2008-2009 academic year, 442
credit faculty placed materials on Reserve;
70,517 Reserve items were circulated from
the Reserve Desk.
Provide Information Desk service to all
patrons during open hours.
For the 2008-2009 academic year, the
Help Desk answered 6,811 questions.
Provide Circulation services to all
patrons during open hours.
For the 2008-2009 academic year, the
Circulation Desk conducted 42,447
transactions for non-Reserve library
materials.
Provide Self-Check services for patrons
to manually check out their own books
For the 2008-2009 academic year, 5,513
transactions were conducted through the
Self-Check system.
Ask a Librarian e-mail reference service
Instant messaging reference service
Online Research Guides and Tutorials
Online list of library faculty-selected
Internet sites
5. Informative videos and slides-shows
created by all library faculty
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III. Program Outcomes Analysis
A. REPORT ON STATUS OF PREVIOUS REVIEW OUTCOMES ANALYSIS
The following is a list of Fullerton College Library accomplishments since the
previous review and objectives / activities still outstanding.
Many of the short-term plans listed in the 2004 Program Review document have
been realized:
a. The library book collection was thoroughly weeded and retagged with RFID
technology before the move to the new LLRC.
b. Instead of increasing the number of student workstations, wireless on the
2nd floor and laptops for check-out have been added.
c. Two grants were received for the digitization of 500 historic photographs.
d. Software and computers for students and staff has been upgraded.
e. A LIB 103 Research in the 21st Century was developed and LIB 100 has
been taught in conjunction with Ethnic Studies and the Study Abroad
Program.
f. Safety and security have been addressed with the new building, security
cameras, and the new RFID book security system.
g. The library home page has since been completely redesigned and
enhanced.
h. Web-based MS Access reports for the Voyager integrated library system
have been created.
i. Electronic resources have increased through the addition of electronic
books and EBSCO databases.
Some long–term plans continue to progress:
a. Information Competency skills are taught in all library instruction sessions
and are often revised.
b. Research guides and tutorials are ongoing developments.
c. Staff continues to update technical skills.
d. Electronic reserves are still under study.
Some plans remain uncompleted:
a. There was a slight increase in staffing with additional months of
employment added to current employees; however, no additional staff
positions have been added. In fact, 1 full-time library faculty is still open /
unfilled. Due to a recent retirement, 1 Library Assistant III in Acquisitions is
open / unfilled.
b. Base budgets all over campus have remained static, but additional monies
have been added through Instructional Materials and Equipment until the
current budget crisis.
c. The decision was made not to activate the Universal Borrowing module
because of functionality issues.
d. Information Competency standards have not been fully integrated into
curriculum across the campus.
e. Systematic plan for on-going weeding has not been formalized.
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B. SUMMARY OF DATA – Recommend Evaluation of Data
The following section evaluates program access, program resources, program
efficiency, and program success based on the data from the Annual Reports
(attached).
__X__ Summary supported by data ____ Not supported by data ____Unclear
I. Program Access:
At the present time the library is open 65.5 hours per week including
Saturdays, providing access to direct research assistance and library
resources. Online resources are available at all times and have expanded to
include electronic books, additional EBSCO subscription databases, research
guides, digitized historic photographs, and a redesigned website.
II. Program Resources:
Resources available to students and faculty include over 80,000 print books
and other media, 15,000+ electronic books, over 200 current periodical
subscriptions, 31 subscription databases, and an Online Archives that
searches 500 digitized historic images. The reserve collection adds another
2200 items. Assistance is available by a library staff that includes 5 full-time
and 6 adjunct librarians, plus 10 Library Assistants. There are over 100
computers for student access in the building, plus laptops, active ports, as well
as wireless access on the 2nd floor of the library. Other resources include
specialized and basic instruction sessions, research consultations, interlibrary
loans and reference assistance in person or via phone, email or IM chat.
III. Program Efficiency:
A student questionnaire distributed in October of 2009 indicated that 89% of
the students who responded gave the library an overall grade of A or B. The
two items that students found most helpful were access to computers and
library resources. These were also the two items that students wanted to see
more of. Student Learning Outcome Assessments were conducted in library
basic instruction sessions in the fall of 2009. There were 4 different types of
sessions. 88% of these sessions rated an A or B grade with a low of 81%
(Internet Research) and a high of 95% (Research @ FC Library).
IV. Program Success:
The library continues to be a popular campus destination with over 800,000
people entering the library last year. Attendance statistics have shown a 4%
increase in the past year, questions at all public desks have increased 63%,
and reserve circulation statistics have increased 47%. The library has been
quite successful in making a gradual transition from print to electronic
resources with the online subscription databases and e-books. There were
over 1 million searches in the library’s online subscription databases last year,
an increase of 58% over the previous year. Requests for subject-specific
library instruction sessions increased 8%, but basic instruction session
attendance dropped by 21%. The primary areas of concern are staffing and
budgeting to meet continuing demands for online resources and technology.
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C. IDENTIFICATION OF TRENDS
Issues that influence the program include workplace trends, changes in
curriculum / content, changes in pedagogy, as well as other factors:
1. Higher enrollment of students (23K+ spring ’09; 30K+ fall ’09)
will continue until at least the economy returns to normal,
which means computer workstations for research and word
processing are often filled with waiting lines.
2. Personal laptop use will increase (even in a sagging
economy) and Library laptop checkouts will likewise rise in
number along with an expectation of more made available for
use.
3. Demand for wireless access will continue to be strong as
users enjoy its functionality mainly on the Library’s 2nd floor
(howbeit at a slower speed than with a landline); they will call
for 1st floor hot spots and faster speeds everywhere.
4. Students will continue to want most information online via
subscription databases; prices for these will increase and
funds will have to be shifted to pay the cost until the economy
improves.
5. The library purchases e-Books through a consortium at a
greatly discounted price. Students gravitate toward them due
to accessibility and currency. This trend will increase.
6. Students will still have the need for print books and will
request that more current titles be acquired.
7. Students may expect library instruction sessions (particularly
the 1 hr. 50 minute ones) to include interactive games or
gaming elements via the computer to help them learn.
8. Students will desire that all textbooks used each semester be
acquired in at least duplicate copies and placed on Library
Reserve even if the Bookstore’s textbook rental project
expands beyond the small pilot in spring 2010.
9. Students will want Reserve items to be in digital form for 24/7
Internet viewing beyond whatever vendors and the Bookstore
offer: they will expect the Library to have Reserve materials
available online just as subscription databases are.
10. Social networking technologies will continue to evolve and
students will expect the Library to incorporate relevant ones
into their communication toolbox.
11. Technologies to make information access and retrieval easier
for all users will become cheaper due to competition from
open source platforms but students will still need instruction
from the Library on how to best use them.
12. In order to provide effective user experiences, librarians will
conduct more surveys and initiate focus groups to assess
quality.
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13. Library will build upon the results of a fall 2009 collection
analysis comparison with student enrollments by major with
targeted acquisitions to bolster weak areas.
14. Library home page and online catalog will continue to evolve
to meet and exceed expectations of users in web/library x.0
environments.
15. Library will continue to be service oriented, student-centered,
and relevant with its eye on helping students succeed.
D. IMMEDIATE SHORT-TERM PLANS
The Fullerton College Library has successfully developed many services and
programs since its move into the new LLRC in the spring of 2005. The process of
identifying concrete activities the program needs to engage in to modify the
program is founded in the Library’s unit objectives. The Library can accomplish
these activities in 1-2 years.
1. Instructional programs provide the necessary basic skills training, current and
relevant vocational skills, successful transfer preparation, and life-long
learning options to meet the needs of our students and community.
a. Create an information literacy competency plan that incorporates the
library’s products and services.
b. Schedule more training for adjunct in use of SynchronEyes; expand use
for assessment and feedback to basic skills students.
c. Assist the Academic Support Center by providing support to their program
for student athletes/basic skills.
d. Assess SLOs for Library 100 and Library 103 courses.
e. Develop additional web-based resources.
f. Enhance collection development of resources for basic skills courses.
2. Provide the necessary student services to ensure learning success.
a. Provide staff training opportunities by and for staff.
b. Investigate the outcomes of the Student Success Summits as they apply
to the library.
c. Administer student satisfaction surveys.
3. Develop a mutual understanding of and appreciation for each other’s value
and contribution exists among Cypress College, Fullerton College, SCE, and
the District.
a. Develop a library emergency preparedness plan.
b. Participate in strategic conversations with CalWest Librarians.
c. Increase staff development opportunities and encourage participation.
4. Continue as a vital and integral part of the community.
a. Continue participating in Read Across America.
b. Cultivate relationship with the Fullerton Public Library Archival Curator to
investigate resource sharing and possible joint programs.
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5. Base effective leadership and decision-making on an inclusive process that
uses data, standards, law, policies and procedures.
a. Update internal procedure and policy manuals.
6. Generate maximum revenue opportunities
a. Partner with the Study Abroad program to produce FTES.
7. Provide effective planning and efficient use of resources for facilities,
equipment, technology, and infrastructure to adequately support instructional
programs and services.
a. Update Library Technology Plan.
b. Implement wireless technology on the 2nd floor of the library. (completed
summer 2009)
c. Increase online access to Fullerton College historical resources.
d. Update resources as needed.
8. Evaluate and refine marketing / communications efforts on an ongoing basis to
enhance effectiveness of outreach in enrollment management, business and
industry partnerships, grant writing, and fundraising.
a. Provide access to Fullerton College historical and new content for external
marketing and outreach efforts for the college centennial in 2013.
b. Expand outreach efforts to targeted Student groups.
EVIDENCE:
1. J:\Planning\FC 2007-2008\Year End FC 2007-2008 Unit Objectives.pdf
2. J:\Planning\FC 2008-2009\Fullerton College Unit Objectives 2008-2009 Year
End Report _04-30-09_.pdf
3. J:\Planning\FC 2009-2011\FC 2009-2011 Unit Objectives.FINAL.pdf
E. LONG-TERM PLANS
The Fullerton College Library will continue to successfully develop many services
and programs in spite of challenging budgetary times. The process of identifying
concrete activities the program needs to engage in to modify the program is
founded in a draft of a 3 to 5-year plan developed by the Dean, Librarians, and
Classified staff in the fall of 2009, as well as unit objectives projected from the
2009/2011 report.
This 3 to 5-year plan will also utilize library faculty meeting minutes,
paraprofessional meeting minutes, professional journals, ALAC meetings minutes,
assessment of SLOs conducted by the Instruction Department, Assessment of the
Technology Plan by the Systems Department, and student survey results
documented over the next one to two years. The library will accomplish the
following activities in 3-5 years:
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1. Instructional programs provide the necessary basic skills training, current and
relevant vocational skills, successful transfer preparation, and life-long
learning options to meet the needs of our students and community.
a. Develop strategies with other campus divisions in support of basic skills
b. Develop additional web-based resources
c. Assessment of Instructional SLOs outcomes
2. Provide the necessary student services to ensure learning success.
a. Assessment of Student Services SLOs outcomes
b. Respond to Student Success Summits as they apply to the library
3. Develop a mutual understanding of and appreciation for each other’s value
and contributions among Cypress College, Fullerton College, the School of
Continuing Education and the District.
a. Participate in strategic conversations with CalWest Librarians
b. Participate in strategic conversations with ALAC representatives
4. Continue as a vital and integral part of the community.
a. Fullerton College Library staff and faculty shall continue to develop
community programming, such as those events mentored through the
Office of Specials Programs Mendez Project, One Book, One College, and
the Friends of the Fullerton College Library.
b. Continue to cultivate a relationship with regional archival curators and
museums investigate resource sharing and possible joint programs, such
as with the Fullerton Public Library Archival Curator, and the Director of
the Museum of Teaching and Learning (MOTAL).
5. Base effective leadership and decision-making on an inclusive process that
uses data, standards, law, policies and procedures.
a. Continue to grow Fullerton College Library committees that practice
shared governance that includes the Dean, Faculty Librarians, and Library
Assistants.
6. Generate maximum revenue opportunities.
a. Partner with campus divisions and SCE to produce FTES.
b. Investigate and write grants
7. Provide effective planning and efficient use of resources for facilities,
equipment, technology, and infrastructure to adequately support instructional
programs and services.
1. Implement the Fullerton College Library Technology Plan as feasible
2. Update web-based resources as needed.
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8. Evaluate and refine marketing/communications efforts on an ongoing basis to
enhance effectiveness of outreach in enrollment management, business and
industry partnerships, grant writing, and fundraising.
a. Provide access to Fullerton College historical images and new content for
external marketing and outreach efforts for the college centennial in 2013
using the Fullerton College Library server.
b. Expand outreach efforts to targeted student groups.
EVIDENCE:
1.
2.
3.
4.
5.
6.
7.
8.
J:\Planning\FC 2009-2011\FC 2009-2011 Unit Objectives.FINAL.pdf
Library Faculty meeting minutes
Library Assistants meetings minutes
Professional journals
ALAC meetings minutes
Assessment of SLOs by Instruction Department
Assessment of Technology program generated by Systems Department
Student surveys results
REQUEST FOR RESOURCES
Specific resources needed for specific activities (and potential sources for support)
include:
1.
2.
3.
4.
Replace library staff computers
Develop Collections based upon need (Instructional Materials monies)
Develop free E-Resource textbook collections
Develop Marketing plan for for-credit Instructional program
Recommendations:
A.
B.
External – assistance needed to resolve: replacement of student equipment,
expanding and updating of student equipment including software, databases, and
print resources. External assistance is needed to replace open classified and
certificated positions due to retirements and / or resignations.
Internal – taking responsibility to resolve within own resources: replacement of
staff computers, research regarding optimum purchases for student equipment
and resources; development of marketing plan for instructional programs, and
instructional sessions for both general and special student groups.
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