Sample assessment
BSBHR504A Manage industrial
relations policies and processes
This assessment is provided as a sample only. RTOs should replace this
with their own assessment. See the Teacher Guide for an outline of other
assessment methods.
Assessment event 1: Portfolio of
evidence
Prepare a portfolio of evidence to demonstrate your competency in this
Unit. You should include items you developed for your portfolio as you
were working through the Project Tasks in this Unit. These items may relate
to the STAR Industries case study or to your own workplace, or another
case study as agreed with your teacher.
Additional assessment methods may include reflection by the student on the
processes involved in creating the evidence items; and/or a group project;
and/or observation of workplace performance.
Be sure to include enough items to show competency across all tasks in this
Unit.
This event assesses:
Task
Performance criteria
Key competencies
1. Identify IR
performance gaps
1.1 Strategic plans and
operational plans are
analysed to determine
long term industrial
relations objectives
Planning and organising
activities to implement IR
strategies
1.2 Existing industrial
relations performance is
evaluated in relation to
strategic industrial
relations objectives
Using technology to aid
communication and
recordkeeping
2.1 Performance gaps are
identified by the
management team
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Task
Performance criteria
Key competencies
2. Develop options to
eliminate performance
gaps
2.2 Options are evaluated
in terms of cost benefit
and risk analysis
Communicating ideas and
information to assist in
the understanding of IR
concepts
2.3
strategy/policies are
agreed within the
management team
3. Develop an
implementation plan for
industrial relations
strategies
Working with teams and
others to aid the
negotiation process
2.4 Options to eliminate
the gaps over the short to
medium term are
developed
Using technology to aid
communication and
recordkeeping
3.1 An implementation
plan for IR
strategies/policies is
developed by the
management team
Communicating ideas and
information to assist in
the understanding of IR
concepts
3.2 The implementation
plan includes risk
analyses and a
contingency plan
Planning and organising
activities to implement IR
strategies
3.3 Training and
development is provided
where appropriate to
support the IR plan
3.4 Contingency plans are
prepared in the event that
negotiations break down
4. Negotiate with
stakeholders
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4.1 Negotiations are
undertaken between
employer representatives
and employee
representatives to agree to
changes required by either
group
Collecting, analysing and
organising information to
prepare for negotiations
4.2 Breakdowns in
negotiations are managed
in accordance with the
organisations IR
strategies/policies and
legal requirements
Solving problems to
minimise the impact of
grievances and disputes
Working with teams and
others to aid the
negotiation process
Human Resources Diploma Toolbox, Sample assessment,
July 2003
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Task
Performance criteria
Key competencies
4.3 Agreed outcomes of
negotiations are
documented and certified
in the relevant jurisdiction
where appropriate
5. Manage to minimise
conflict in the workplace
5.1 Workplaces are
monitored to minimise
dysfunctional conflict
Working with teams and
others to aid the
negotiation process
5.2 Causes of
conflict/grievance are
identified and
alleviated/eliminated in
accordance with
organisational policies
and legal requirements
Solving problems to
minimise the impact of
grievances and disputes
5.3 Conflict management
procedures are regularly
reviewed and improved
where appropriate
6. Manage conflicts,
grievances and disputes
6.1 Problem
solving/grievance
procedures are agreed and
documented
Communicating ideas and
information to assist in
the understanding of IR
concepts
6.2 Procedures are put in
place to ensure early
advice/notification of
grievances/conflicts/dispu
tes within the organisation
Working with teams and
others to aid the
negotiation process
6.3 Dispute resolution
procedures are followed
with referral to external
bodies as a last resort
Solving problems to
minimise the impact of
grievances and disputes
6.4 Specialist/expert
advice is sought and
considered where
appropriate
6.5 The organisation’s
position is strongly
advocated by appropriate
representative bodies
internally and within
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Task
Performance criteria
Key competencies
relevant jurisdictions
6.6 Individuals are trained
in conflict management
techniques
7 Monitor and evaluate
agreed outcomes
7.1 Outcomes of
agreements are monitored
and evaluated
Working with teams and
others to aid the
negotiation process
7.2 Remedial action is
taken where groups or
individuals fail to abide
by agreements
Assessment event 2: Underpinning
knowledge
This assessment event requires to you to make contributions to online
groupwork related to at least two Project Tasks. You should demonstrate the
depth of your understanding of underpinning knowledge through your
forum postings and/or in the feedback you provide to your fellow students
on their work.
Check with your teacher about which groupwork activities are required for
assessment, and which of the following underpinning knowledge in the
Training Package you will be assessed on:
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
Relevant legislation – occupational health and safety; environmental
issues; equal employment opportunity; industrial relations; and antidiscrimination

Industrial relations as a concept within an organisational context

Workplace reform in a best practice environment

Role of employee representatives and employee organisations

Case preparation and presentation techniques

Negotiation and mediation techniques

Relevant federal and state industrial relations systems

Enterprise and workplace bargaining
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July 2003
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
Changing economic, social, demographic, labour market conditions and
educational trends

Human resource strategy and planning

Industrial relations policies and practices
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