SURESH NAGESWARAN
H – 1104 Rohan Garima ● Senapati Bapat Road
● Pune 411016
+ (91).985.096.5953 / (91).20.2563.0485
TESTING SERVICES PRACTICE LEADER – INNOVATION SPECIALIZATION
OBJECTIVE
Services Innovation / Research & Analysis / Practice or Geography Leadership positions
PROFILE OVERVIEW
Senior Testing Practice Leader with a track record of creating, consolidating and
growing highly profitable testing services practices in two big consulting organizations.
Distinguished management career qualified by nearly 12 years of measurable
achievements in testing project delivery, client management, sales, technology research
and services innovation.
Combine strategic planning and technical knowledge with strong business management,
negotiation, communication and leadership skills to contribute to corporate goals. Core
competencies include:
 Business Development
 Marketing and Direct Sales
 Services Innovation (Technology
Research / Skunk Works)
 Internal and External Branding
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Client Relationship Management
Recruitment and Staffing
Training
Knowledge Management
Fluent in English and German. Conversational in French, some Japanese.
PROFESSIONAL EXPERIENCE
Capgemini, Financial Services SBU (formerly Kanbay Inc.)
Testing Practice Leader, roles various
2002 to Present
Current Role (2008): Head (Europe Operations – Testing Services)
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Work on integrating all testing services in Europe with a primary focus on the
Netherlands, Germany, France, Spain and the UK.
Role (2006-07): Head (Testing Services Innovation, Research and Strategy)
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Creating new service offerings in testing to address technology, market and client
demands
Developed a testing services practice from scratch into a US $60 million
business in Capgemini’s FS SBU (formerly Kanbay Inc.)
Created a test process assessment offering that directly resulted in annuity
business worth US $24 million across 6 new clients
Turning around poorly performing accounts and increasing footprint in existing
accounts
Created functional testing methodology, processes and oversaw implementation
across multiple clients
SURESH NAGESWARAN
H – 1104 Rohan Garima ● Senapati Bapat Road
● Pune 411016
+ (91).985.096.5953 / (91).20.2563.0485
Services Innovation
 Created a hybrid test process assessment model by taking inputs from varied
test process models (TPI, UoI TMM) with Capgemini’s best practices
 Created a test data depersonalization (cleansing) methodology, implemented
practical techniques like Kim’s method/Copula GADP, published it as part of
Capgemini’s Risk Framework; pioneered the implementation on projects
 Created and managed the Performance Engineering Service – created the
methodology, process and oversaw implementation across multiple
clients/projects
 Created specialized service offerings in the Insurance, Cards and Capital
Markets space – including the Calypso Testing service, SEPA, MiFID compliance
and VisionPlus offerings
 Designed alliances with IBM/Rational, HP, Compuware and Empirix in various
tool categories
Sales and Business Development
 Headed up business development for the testing practice in North America
 Created sales collaterals for specific client needs, around account demands
 Handled proposal creation, led matrixed teams toward solution design
 Managed the sales pipeline for testing practice, reported progress on a weekly
basis into senior management
 Worked on industry-aligned sales campaigns
Internal and External Branding
 Created, designed, edited newsletters for internal branding
 Ran various mailing lists, online fora and an internal portal dedicated to testing
 Worked with market analysts from Gartner and Ovum from an external
perspective
Recruitment and Staffing
 Build a recruitment dossier outlining hiring practices and processes to be
followed for all testing hiring
 Setup and conducted fresher hiring drives in conjunction with matrixed
recruitment teams
 Fashioned the Kanbay interview experience by training and coordinating
interview panels to deliver the right message to candidates consistently
Training
 Designed a training course and trained batches of fresh engineers in basic
testing concepts
 Designed and conducted multiple trainings on performance engineering, analysis
and test design for lateral hires and existing associates
Cognizant Technology Solutions
2000 to 2002
Senior Test Manager
 Successfully created a business case for a separate testing team, acquired
management sponsorship
 Built, hired and managed a testing practice of over 60 test engineering personnel
across projects and technologies
SURESH NAGESWARAN
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H – 1104 Rohan Garima ● Senapati Bapat Road
● Pune 411016
+ (91).985.096.5953 / (91).20.2563.0485
Authored and implemented test engineering processes, procedures, and best
practices, oversaw implementation across multiple clients
Managed large testing engagements for blue chip clients in varied domain areas.
Worked as part of matrixed business development and proposal response teams
Created internal awareness of the testing function; built sense of community
Mentored, trained fresh engineering talent for the testing practice
Ruksun Software
1997 to 2000
Test Manager
 Created and led multiple testing project teams on product development
engagements
 Implemented test engineering processes, procedures, and best practices,
oversaw implementation on multiple projects
 Maintenance of relevant test data, setup and maintenance of test environments,
creation and maintenance of product builds, development of reusable and
maintainable automated test scripts, system test planning, execution and
reporting, reviews of user documentation, and defect tracking and reporting at all
phases of the life cycle.
University of Pune, BVCOE
Lecturer in Computer Engineering
1996 to 1997
EDUCATION AND PROFESSIONAL QUALIFICATIONS
Bachelor’s Degree in Engineering * Computer Science * University of Pune * 1992-1996
Certified Quality Analyst (CQA) * QAI * 2000
Certified Software Test Engineer (CSTE) * QAI * 2002
TECHNICAL PUBLICATIONS
Blog: http://www.testingreflections.com/blog/76
1. “Structured Performance Analysis of Web-based Applications”, presented at the 2nd
International Software Testing Conference 2001 at Bangalore, India. Also published in the
proceedings of the above. http://www.softwaredioxide.com/channels/conview.asp?id=5146
2. “Test Effort Estimation Using Use Case Points”, presented at the Quality Week 2001 at
San Francisco. Also published in the proceedings of the same.
http://www.soft.com/QualWeek/QW2001/Papers/4T2.html
Recommendations and References may be viewed at:
http://www.linkedin.com/profile?viewProfile=&key=930424
Work Permit Status: Active US H-1B valid until September 2009.
SURESH NAGESWARAN
H – 1104 Rohan Garima ● Senapati Bapat Road
● Pune 411016
+ (91).985.096.5953 / (91).20.2563.0485
MAJOR ASSIGNMENTS
Capgemini Consulting (formerly Kanbay Inc.)
Client: Transunion LLC, Chicago, IL (Nov 2005 – Mar 2006, Sep 2006)
Strategic Consultant – Testing
Responsibility
 Analyze the entire testing function and assess the maturity gap to creating a
World Class Testing Organization (WCTO).
 Develop the program strategy, the business case and a roadmap to address this
maturity gap
 Create an enterprise-wide project/delivery plan for the Testing Engineering and
Quality Assurance Organization within Enterprise Delivery
 Plan and setup a centralized testing team for the entire organization.
 Manage Test/QA Managers , leads and testing community (Onsite and Offshore)
 Own and maintain overall methodology, process and documentation for projects,
applications and testing
 Develop project, program and application review and governance process
 Communicates with IT leadership and business leadership about Testing/QA
program strategy, direction, and changes.
 Responsible for tracking and communicating status for key project milestones
and recommending adjustments to VP level.
 Provide project testing processes, reviews and manage overall quality dashboard
 Partners with senior leadership of the business community to identify and
prioritize opportunities for utilizing Testing /QA and Application Delivery Support
to achieve the goals of the enterprise.
 Responsible for the Testing Centre of Excellence and success of the onsite/
offshore model
 Transition this team and responsibility to a successor
Capgemini Consulting (formerly Kanbay Inc.)
Client: Manulife Financial (MLJ), Tokyo, Japan (Feb 2005 – Nov 2005)
Senior Test Manager (Heading Testing across Product Lines)
Responsibility
 Analyze the entire testing function and assess the maturity gap to creating a
Testing Center of Excellence.
 Develop the program strategy, the business case and a roadmap to address this
maturity gap
 Report into CIO about Testing direction, and changes required
 Manage all product testing for a major insurance product launch in the Japanese
market across teams based in Japan and Canada
 Benchmark performance of Illustration application in production
 Built, staffed, and managed two software quality assurance and test engineering
teams comprising Test/QA leads, business application owners and other
personnel for the product launch
 Own and maintain overall methodology, process and documentation for projects,
applications and testing
SURESH NAGESWARAN
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H – 1104 Rohan Garima ● Senapati Bapat Road
● Pune 411016
+ (91).985.096.5953 / (91).20.2563.0485
Develop project, program and application review and governance process
Transition this team and responsibility to a successor
Capgemini Consulting (formerly Kanbay Inc.)
Client: 21st Century Insurance, Los Angeles, CA (Jul 2004 – Nov 2004)
Strategic Consultant – Testing
Responsibility
 Create a roadmap to integrate all system integration and business acceptance
testing spread across disparate teams
 Develop the program strategy, the team structure and recommend organizational
changes required
 Report into CIO about Testing direction, and changes required
 Review overall methodology, process and documentation for projects,
applications and testing
 Develop project, program and application review and governance process
 Setup and manage a multi-site co-sourced team comprising of client resources
as well as Capgemini resources.
 Transition this team and responsibility to a successor
 Lead the performance analysis team to identify performance bottlenecks and
uncover tuning opportunities to meet committed NFRs on an enterprise billing
system
 Strategized, planned and executed load tests using LoadRunner for over 50
business scenarios for loads up to 500 concurrent users. Analyzed results and
recommended solutions. Provided build over build performance improvements.
Capgemini Consulting (formerly Kanbay Inc.)
Client: Morgan Stanley, NYC (Mar 2003, Mar 2004)
Test Engineering Manager and Test Process Consultant
Responsibility
 High visibility role creating a performance engineering strategy for onsite-offshore
test project execution
 Create and execute a performance benchmark specific to an LDAP-type
architectural framework rolled out across all MS locations in 23 countries hosting
over 18,000 applications
Capgemini Consulting (formerly Kanbay Inc.).
Client: HSBC, Tampa, FL (Jun 2003 – Aug 2003)
Performance Test Manager
Responsibility
 Partner with VP in charge of all testing to help identify a strategy for onsiteoffshore performance project execution
 Create business case jointly with client and present to top management for
program sponsorship and support
 Identify a proof-of-concept project, execute it with a multi-site team
 Lead a matrixed team consisting of Capgemini onsite and offshore resources,
client application owners, other vendors, IT and production personnel
SURESH NAGESWARAN
H – 1104 Rohan Garima ● Senapati Bapat Road
● Pune 411016
+ (91).985.096.5953 / (91).20.2563.0485
Capgemini Consulting (formerly Kanbay Inc.)
Client: Arbinet, LA, CA (Sep 2003)
Performance Test Manager
Responsibility
 Lead a matrixed team consisting of Capgemini onsite and offshore resources,
client application owners, other vendors, IT and production personnel on a
benchmarking exercise for the client’s flagship product
Capgemini Consulting (formerly Kanbay Inc.)
Client: Associated Bank, Green Bay, WI
Senior Test Manager – Departmental Head (Testing)
Responsibility
 Sold a multi-year multiple-application testing deal and kickstarted delivery
 Lead a matrixed team consisting of Capgemini onsite and offshore resources,
client application owners, IT and production personnel on a benchmarking
exercise for the bank’s retail and commercial business applications
 Setup a governance structure for testing across projects; reported into VP
Cognizant Technology Solutions, Teaneck, NJ
Client: JPMorganChase, NYC (May 2002 - Aug 2002)
Responsibility
 Managed client relationship from a testing perspective
 Lead the test engineering effort for a Position Tracking system with multiple
upstream/downstream interfaces and worked closely with the team to restructure
and re-organize the entire testing effort.
 Gathered business and technical requirements for testing SWIFT compliance
 Relocated offshore and trained offshore personnel on client-specific tools and
techniques
 Created automation strategy for the test engineering effort and implemented it
successfully.
Cognizant Technology Solutions, Teaneck, NJ
Client: Robert Half International, NYC (Jan 2002 - May 2002)
(Based out of India for this project)
Responsibility
 Worked on creating test strategy for a huge workflow IT solution for a staffing,
recruitment and resourcing company
 Lead the performance analysis team to identify performance bottlenecks and
uncover tuning opportunities to meet committed NFRs.
 Strategized, planned and executed load tests using LoadRunner for over 200
business scenarios for loads up to 5000 concurrent users.
 Analysed results and recommended solutions. Provided build over build
performance improvements (Over 4 builds: over 400%)