CAROLINE F. TONO 1935 Patnubay Street, Tondo Manila Philippines Mobile #: +63.932.8809623 Email: caroltono@gmail.com CAREER OBJECTIVE: To obtain a position in your company with expectations of excelling to my fullest capabilities. To share skills and knowledge in the line of administrative skills and customer service experience. To work best in contributing to the growth of the company. KEY QUALIFICATIONS: With thirteen years work experience as Administrative works. Have training and seminars on basic accountancy and coordination with various clients and Contractors. Have learned the value of having timely updated and organized documentation and legalities. Demonstrated ability to process received and outgoing mail manually and electronically Experienced in managing billing preparation, collection and expenses report, basic government payables and contributions and payroll preparation with 40 staffs including the bosses. Ability to communicate effectively with co-workers and Managers Demonstrated ability to operate standard office equipment including telephone systems, typewriters, calculators, copiers and facsimile machines Well-versed in MS word and Excel application, Internet and Email. Good in English and Filipino Language Can work with minimal supervision EMPLOYMENT RECORD: GSN+p Architecture Studio, Quezon City, Philippines Administrative Officer, April 2005 to present GSN+p Architecture Studio is a multi-disciplined design firm that combines technology with experience to deliver on time fresh and quality designs for various commercial and residential applications. The firm has established a solid base for premium and select clientele that features Globe Telecom, McDonald's Philippines, UCC Coffee Philippines, Coca-Cola Philippines, Mitsubishi Showrooms and Service Centers, Tokyo Tokyo, Kenny Rogers, BO's Coffee Club, Nike, Sony Music, and Hewlett Packard Philippines among others. Other projects were Oakridge Business Park, TGU Tower at Cebu and Two San Parq Tower at Bacolod. Handled multifaceted clerical tasks (e.g., data entry, filing, records management and billing.etc).Coordinated travel arrangements, maintained database. Quickly became a trusted assistant known for “can-do” attitude, flexibility and high-quality work. Highlights: Communicated effectively with multiple departments to established strong relationships to gain support and effectively achieve results. Provided timely, courteous and knowledgeable response to information requests. Key in, check over, and finalize reports, billing statements, preparing invoices and bank deposits. Submission of weekly collection update and reports. Keeping and maintaining of legal documentations for confidentiality purposes. Preparation of payroll for 42 subordinates including partners. Preparation of monthly government payables, utilities and others. Administer all aspects of general office coordination Maintain privacy in all facets of client, employees and agency information Citylifestyle Spa and Fitness Center, No. 60 Timog corner Tomas Morato, Q.C., Philippines Locker Attendant, February 2003 to December 2004 Highlights: To keep the locker room maintained and organized Assisting guest on what they need. Replenish stocks to be used on spa rooms. Australian Fudge Factory Philippines Inc., Mandaluyong City, Philippines Office Manager, August 2001 to August 2002 Highlights: Maintaining office co-ordination: maintaining co-ordination and link between the department/person and the rest of the office. Manage staffs weekly schedules. Assist clientele as they visit the office and via phone. Record keeping of legal documents for confidentiality purposes. Preparation of Banking and keeping cash sales and petty cash. Preparation of payroll. OMNI Entertainment Inc. (In Concert), Mandaluyong City, Philippines Administrative Assistant and Company Treasurer, January 1996 to July 2001 Highlights: Establish good relationship to the staffs to achieve effective result in work. Answered telephones and redirected to appropriate staff member. Record keeping of legal documents for confidentiality purposes. Recording of collection and expenses report, disbursements and reimbursements Accepting room reservation for a group clients. Attending calls and jotting down of information. Preparation of Banking and keeping cash sales and petty cash. Preparation of payroll. 3 DO Leisure Trading Inc. / Fun Factory Inc. Mandaluyong City, Philippines Office Personnel and Company Treasurer, November 1995 to January1996 Highlights: Communicate effectively with the owner and staffs. Assist with all administrative duties. Establish good relationship to the staffs to achieve effective result in work. Responsible for handling all official company legalities. Recording of collection and expenses report, disbursements and reimbursements Screening incoming and outgoing calls. Preparation of Banking and keeping cash sales and petty cash. Sundowner’s Centerpoint Hotel, Ermita Manila, Philippines Customer Service Relation (Thrifty Car Rental), August 1995 to October 1995 Highlights: Assist guest on car rental. Assuring cars in good condition and making travel arrangements. Recording of everyday sales Attending calls and jotting down information. Joni’s Bakeshop, Isetann Cinerama, Recto Manila, Philippines Senior Clerk & Cashier, April 1993 to July 1995 Highlights: Taking orders and assist customers. Performs as head cashier Responsible in monthly inventory Forecasting of new orders Keeping sales records and reports Cindy’s Fast Food & Restaurant, Isetann Carriedo Manila, Philippines Service Crew & Cashier, September 1991 to March 1992 Highlights: Taking orders and communicate well with the customers. Handling cashier duties Monthly Inventory Maintaining the store clean and organize Keeping sales records and reports TRAINING/ SEMINARS ATTENDED: CTHRC (Canadian Occupational Standards for Housekeeping Room Attendant) TECP, 7th Floor Erechem Building corner H.V. dela Costa Street, Makati City November 9, 2011 to January 19, 2012 PTQS (Philippine TVET Qualification and Certification System) TESDA (National Certificate (NC11) in Housekeeping Room Attendant TECP, 7th Floor Erechem Building corner H.V. dela Costa Street, Makati City January 25, 2012 English Proficiency - November 9, 2011 to January 19, 2012 On-Job-Training – Alejandra Hotel (Housekeeping Room Attendant) – February 21 up to April 30, 2012 Essential Skills for the new Manager or Supervisor – January 9, 2011 Bookkeeping NC III Seminar – July 22 to 23, 2010 Entrepreneurship Seminar – March 9, 2010 Comprehensive Tax Seminar – July 3 to 4, 2009 J. Valeros Training Center (Hotel & Restaurant Management) - July 15 to August 15, 1998 EDUCATION: Far Eastern University (FEU) Morayta, Manila Bachelor of Fine Arts (BFA) October 1991 to June1994 Cayetano Arellano High School Sta. Cruz, Manila Secondary Education June 1986 to March 1990 PERSONAL INFORMATION: Date of Birth Place of Birth Gender Civil Status Citizenship : : : : : July 3, 1973 Caloocan City Female Separated Filipino CHARACTER REFERENCES: Upon Request. I do hereby, certify that the above information is true and correct to the best of my knowledge and belief. CAROLINE F. TONO Applicant