ABSTRACT TIME MANAGEMENT AND PROJECT SCHEDULING [Document subtitle] Time Management is about controlling the use of your most valuable (and undervalued) resource. Consider these two questions: what would happen if you spent company money with as few safeguards as you spend company time, when was the last time you scheduled a review of your time allocation? Table of Contents Abstract ........................................................................................................................................... 4 Time Management .......................................................................................................................... 9 The four generations of time management ................................................................................... 9 First generation: reminders ........................................................................................................ 9 Second generation: planning and preparation ........................................................................... 9 Third generation: planning, prioritizing, controlling ................................................................ 10 Fourth generation: being efficient and proactive..................................................................... 10 Project management .................................................................................................................... 10 The Project Manager ................................................................................................................ 11 The Traditional Triple Constraints ............................................................................................ 11 Time ...................................................................................................................................... 11 Cost ....................................................................................................................................... 12 Scope ..................................................................................................................................... 12 Meaning of the Term “Project” .................................................................................................... 12 Project in the Rural Development Context ................................................................................... 13 From a Problem to a Project ......................................................................................................... 14 From the Idea to the Project......................................................................................................... 15 Project Procedure ..................................................................................................................... 15 Stages of Project ....................................................................................................................... 15 Project Emergence .................................................................................................................... 17 Creating the Project .................................................................................................................. 18 Motivation Triangle................................................................................................................... 18 Definition of Purpose ................................................................................................................ 19 Quality criteria for an identified and relevant objective .......................................................... 20 Types of Project ........................................................................................................................ 21 Main Concept and Aspects of Project ........................................................................................... 21 For and Against of Project Development ...................................................................................... 22 Positioning of the Project ............................................................................................................. 23 The project compass rose ......................................................................................................... 24 Metaplan or the Card Method ...................................................................................................... 24 Metaplan or the Card Method .................................................................................................. 24 The Problem Tree and the Solution Tree ...................................................................................... 26 Writing an Objective ..................................................................................................................... 27 Diagram of Objectives ................................................................................................................... 28 Example of a Diagram of Objectives ......................................................................................... 28 Actions ...................................................................................................................................... 28 Tools of Scheduling ....................................................................................................................... 29 The Planning Table .................................................................................................................... 29 The GANTT Chart ...................................................................................................................... 29 Example of the GANTT Chart .................................................................................................... 30 The PERT Chart.......................................................................................................................... 30 Example of a PERT Chart ........................................................................................................... 30 The TREND Chart ....................................................................................................................... 31 Example of a Trend Chart ......................................................................................................... 31 Meaning of Leading a Project ....................................................................................................... 32 Basics for Leading a Project ...................................................................................................... 32 Key Points of a Project Leading................................................................................................. 32 Software Support for Project Emergence and Leading ............................................................ 35 Monitoring and Evaluation ................................................................................................... 35 Quality Control ...................................................................................................................... 35 Systemic Approach................................................................................................................ 35 Evaluation of context ............................................................................................................ 36 Evaluation of input ................................................................................................................ 36 Evaluation of implementation .............................................................................................. 36 Evaluation of results ............................................................................................................. 36 Monitoring and Control of Results ....................................................................................... 36 EVALUATION REPORT ............................................................................................................... 37 INTERMEDIATE REPORT ............................................................................................................ 37 INTERMEDIATE REPORT ............................................................................................................ 37 FINAL REPORT ........................................................................................................................... 37 Literature ...................................................................................................................................... 37 Links .......................................................................................................................................... 38 Abstract: Time Management is about controlling the use of your most valuable (and undervalued) resource. Consider these two questions: what would happen if you spent company money with as few safeguards as you spend company time, when was the last time you scheduled a review of your time allocation? The absence of Personal Time Management is characterized by last minute rushes to meet dead-lines, meetings which are either double booked or achieve nothing, days which seem somehow to slip unproductively by, crises which loom unexpected from nowhere. This sort of environment leads to inordinate stress and degradation of performance. Possibly, the reason Time Management is poorly practiced is that it so seldom forms a measured part of appraisal and performance review; what many fail to foresee, however, is how intimately it is connected to aspects, which do. The most daunting external appointments are deadlines: often, the handover of deliverables. Do you leave the work too late? Is there commonly a final panic towards the end? The basic idea is that your management of personal deadlines should be achieved with exactly the same techniques you would use in a large project, using project management (project scheduling) tools: check the specification - are you sure that you agree on what is to be delivered, break the task down into small sections so that you can estimate the time needed for each, and monitor progress, schedule reviews of your progress (e.g. after each sub-task) so that you can respond quickly to difficulties. If simple project planning and time management show that the task can not be done, then it will not be done - but by knowing at the start, you have a chance to do something about it. Trainer team: xxxxxxxxxxx Presentation period: twice during December 2006 and March 2007 Duration: 4 weeks, 20 hours Venue: Contact lessons (2x 4 hours) plus 12 hours online Cost: 50 € for onsite training, theoretical online training - free The target groups: Farm women working managing larger farms with many parallel activities. Farm women, who have an interest in exact time and project management tools and skills. It is not for beginners. There is an assumption to have some managerial experiences and skills. The requirements: For the onsite course: xxxxxxxxxx For online learning: Computer access, Internet access The course will be made available in English and can be easily located to other languages and cultures. Objectives: Learn about the needs of effective time scheduling and work allocation Learn about the role of projects in modern agricultural companies Learn about the different kinds of projects and its relations to personal time management Learn about some exact tools for time scheduling, project emergence and leading Acquire computer based basic skills Transfer the skills to suitable areas of work and life Didactical approaches/teaching methods: Basically, a blended e-learning approach will be applied. There will be introductory onsite session with best practices demonstrations, where the learners get an introduction to all topics. This session is followed by a four-week tutor-moderated online workshop; where the trainees acquire skills and improve their abilities and knowledge in time scheduling, problem analyzing, project emergence and leading. Team- and pair-work will be used intensively in the online sessions. In a final session the trainees try out their skills. Structure and topics of the Course: Lesson 1: Personal Time Management with relations to Project Scheduling 4 hours Lesson 2: Projects in the Rural Development Context – 2 hours Lesson 3: From a Problem to a Project, Project Stages – 2 hours Lesson 4: Personal, Collective, Company and Territorial Projects – 4 hours Lesson 5: Time Scheduling Tools 4 hours Lesson 6: Tracking Progress and Slippage Management, workshop 4 hours Contents and tasks of the course: Lesson 1: Introduction 4 hours Introduction to the Time and Project Management, analysis of needs on the initial workshop Learning and working online Presentation of best practices. Practical fieldwork with sheep and border collies Lesson 2: Warm-up – Projects in Rural Context – 2 hours Meaning of the Term “Project”. Special project features in rural areas. Agricultural companies are in doubt, the farmer profession in doubt (pollution, quality). Higher risks in all activity segments and in all regions. Finding and sharing information Lesson 3: From a Problem to a Project – 2 hours There is no project without questioning, without a problem You do not express a problem without intending to solve it, without a project. Defining a problem is the first stage in finding solutions, solving it, that is mobilizing the actors in a project. Main role always plays the limited time frame. Sharing of information in the virtual classroom Lesson 4: Project Types – 4 hours Main Concept and Aspects of Project of various levels - Personal, Collective, Company and Territorial. Working with project templates. Finding and sharing information on best practices and Cases. Lesson 5: Time Scheduling Tools 4 hours Meta Plan, Action Sheet, Time Sheet, Gantt Chart, WBS Chart, Network Diagram Elaboration and analyzing of simple projects using these tools. Lesson 6: Tracking Progress, Managing Slippage, Reflecting the reality.: Tolls or comparing Project Baseline and Schedule with the reality. Updating project parameters, rescheduling time plans. Trials, mediation, transfer 4 hours Classroom: Mediation, reflection, transfer of the theories and skills. Resources, literature, media: Case studies and best practices will be broadly used. Literature Blair, G.M.: "Personal Time Management for Busy Managers", IEE Engineering Management Journal, vol. 2, no. 1, pp. 33-38, Feb 1992. Morgenstren, J: „Time Management From The Inside Out“, Henry Holt and Co, New York, 2004 Kerzer H.: Project Management: A System Approach to Planning, Scheduling and Controlling. John Wiley & Sons, New York, 2000 Links http://ga.timemanagements.net http://www.projectmanagement.com http:// www.OrganizeWay.com Assessment: Each trainee will elaborate a small project based on her real-life experiences. Furthermore, there will be a group presentation of each trainee’s project with major regard to its time schedule. Time Management Time management includes tools or techniques for planning and scheduling time, usually with the aim to increase the effectiveness and/or efficiency of personal and corporate time use. These are embodied in a number of books, seminars and courses, which may offer conflicting advice. The common denominators of these strategies are a to-do-list, setting priorities and goal management. Some of the best known examples of time management strategies are tied to specific lines of time management products. Time management for personal use is a type of self-management. In a corporate setting, time management software can satisfy the need to control employees, make it easier to coordinate work and increases accountability of individual employees. Planning time and writing to-do-lists also consumes time and needs to be scheduled. This is one of the major criticisms of time management. Time management strategies are usually associated with the recommendation to set goals. These goals are written down and broken down into a project, an action plan or a simple to-dolist. Deadlines are set and priorities are assigned to the individual items on the to-do-list. This process results in a daily plan with a to-do-list. Some authors recommend a weekly instead of a daily perspective (en.wikipedia.org). The four generations of time management First generation: reminders Aficionados of this approach limit their time management efforts to keeping lists and notes. They see these papers as reminders. Items that are not done by the end of the day are transferred to the next day's list in the evening. Covey also calls this type of style the "Far Eastern, Go with the Flow". Second generation: planning and preparation People in the second generation use calendars and appointment books. They will note where meetings are held and identify deadlines; this is sometimes even done on a computer. As opposed to the first generation, the second generation plans and prepares, schedules future appointments and set goals. Third generation: planning, prioritizing, controlling Third generation time managers prioritize their activities on a daily basis. They tend to use detailed forms of daily planning on a computer or on a paper-based organizer. This approach implies spending some time in clarifying values and priorities. Fourth generation: being efficient and proactive Stephen R. Covey in First Things First, refers to his approach as the so-called 4th generation time management. For the fourth generation, he emphasizes the difference between urgency and importance in planning. However some critics of time management methods consider that the whole concept of prioritizing by importance is flawed since once a project has been taken on all the work relating to it needs to be done. Questions of importance or non-importance are irrelevant. An illustrative example would be the building of an automobile, where the engine and wheels may be more important than the rear-view mirror and the carpets, but nevertheless a complete automobile would need the rear-view mirror and the carpets just as much as the engine and wheels. The critics would say that Covey correctly notes that, if you always action things on the basis of urgency, non-urgent things are never going to get done. But he fails to note that exactly the same applies to importance - if you always action things on the basis of importance then when do the non-important things get done? If trivial things are allowed to build up, they will gum up the works so effectively that the important work won't get done either. Once an item that is characterized as unimportant is perceived to be necessary to an important objective, however, its priority should be adjusted to a higher level. Planning cannot be static. As von Moltke is reputed to have said, "Planning is everything. Plans are nothing." (en.wikiedia.org) Project management Project management is the discipline of organizing and managing resources in such a way that these resources deliver all the work required to complete a project within defined scope, time, and cost constraints. A project is a temporary and one-time endeavor undertaken to create a unique product or service. This property of being a temporary and a one-time undertaking contrasts with processes, or operations, which are permanent or semi-permanent ongoing functional work to create the same product or service over-and-over again. The management of these two systems is often very different and requires varying technical skills and philosophy, hence requiring the development of project management. The first challenge of project management is ensuring that a project is delivered within the defined constraints. The second, more ambitious, challenge is the optimized allocation and integration of the inputs needed to meet those pre-defined objectives. The project, therefore, is a carefully selected set of activities chosen to use resources to meet the pre-defined objectives. The Project Manager Project Management is quite often the province and responsibility of an individual project manager. This individual seldom participates directly in the activities that produce the end result, but rather strives to maintain the progress and productive mutual interaction of various parties in such a way that overall risk of failure is reduced. Any type of product or service - buildings, vehicles, electronics, computer software, financial services, etc. - may have its implementation overseen by a project manager and its operations by a product manager. The Traditional Triple Constraints Like any human undertaking, projects need to be performed and delivered under certain constraints. Traditionally, these constraints have been listed as: scope, time, and cost. A further refinement separates product 'quality' or 'performance' from scope, and turns quality into a fourth constraint. The time constraint refers to the amount of time available to complete a project. The cost constraint refers to the budgeted amount available for the project. The scope constraint refers to what must be done to deliver the project. These three constaints are often competing constraints: increased scope typically means increased time and increased cost, a tight time constraint could mean increased costs and reduced scope, and a tight budget could mean increased time and reduced cost. The discipline of project management is about providing the tools and techniques that enable the project team (not just the project manager) to organize their work to meet these constraints. Time Typically broken down for analytical purposes into the time required to complete the components of the project, which is then further broken down into the time required to complete each task contributing to the completion of each component. Cost Cost to develop a project depends on several variables including (chiefly): labor rates, material rates, risk management, plant (buildings, machines, etc.), equipment, and profit. When hiring an independent consultant for a project, cost will typically be determined by the consultant's or firm's per diem rate multiplied by an estimated quantity for completion. Scope Requirements specified for the end result. The overall definition of what the project is supposed to accomplish, and a specific description of what the end result should be or accomplish. A major component of scope is the quality of the final product. The amount of time put into individual tasks determines the overall quality of the project. Some tasks may require a given amount of time to complete adequately, but given more time could be completed exceptionally. Over the course of a large project, quality can have a significant impact on time and cost (or vice versa). (en.wikipedia.org) Meaning of the Term “Project” Why do we speak about “projects” so much? We could say we are in a “project” culture. Nevertheless, this word has a vast meaning, and includes numerous realities. For example, what do these projects have in common: someone who wants to build a house, a young woman recently qualified wishing to travel abroad, a group of farmers who wants to develop new activities or a project to maintain and ensure the social and economic development of a territory? The project, or a dream becoming an action, is the answer to a need of rationality when you are faced with the complexity of development. Therefore, all development projects are the blend of 4 different ways of reasoning: 1. 2. 3. 4. The State’s reasoning The territorial authorities reasoning The companies reasoning The local authorities reasoning The State’s reasoning , descending, whose purposes are the nation balance and who participates through financial, statutory and decision-making tools The territorial authorities reasoning (communes, associations of communes, departments, regions, different administrative areas according to the division into countries of the European Union); this reasoning is called horizontal and it ensures social, cultural and economic prosperity with financial tools and infrastructures The companies reasoning , according to the integration of chains (product – distribution – consumption), by supervising profitability and economic value added search The local authorities reasoning , ascending, who take action individually or collectively around a story, a living environment, economic opportunities and links. These 4 ways of reasoning are all legitimate. The difficulty is to analyze and link them in order to obtain coherent projects. There are too many experiences wherein projects come to clash with each other or even sometimes disappear, resulting in a waste of energy, means and wishes, to everybody’s disadvantage. Project in the Rural Development Context In the rural development context, the project concept also tries to answer the uncertainty of the future. In the following table you can see some main actual features of the rural context, which motivate the project concept in order to face the changing future. YESTERDAY: We knew where we were going TODAY: An uncertain future Reproducible patterns derived from research Loss of patterns: what works in one place does results aiming at increasing productivity not necessarily work in another Many farms, a worthy image of the farmer Companies in doubt, the farmer profession in profession doubt (pollution, quality) Strong and homogeneous demands from “Zapper” consumers and with fragmented consumers needs Low and identified risks Development was thought as a result of Higher risks in all activity segments and in all regions Development is the result of economic, social economic growth and environmental aspects Easily defined objectives, pre-established You must start off from men and ideas, each case individually A wide range of answers Guide mobilization An advisory approach: imitation Insure support for individual and collective projects The transition from the advisory service to the project can be summarised as follows ADVISORY SERVICE PROJECT Spread operational information, what works Work on adapting Field of certainty To have ideas, convert them into projects, actions Low or no risks Field of uncertainties Easy decision-making There are risks: who takes the responsibility? If one starts, the others will follow Difficult decision-making The adviser The rural development agent He must communicate the information, make He works on setting-up, introducing the message understood, mobilise, convince information and methodology, support The farmer, or the craftsman entrepreneur is a “spectator” or the The farmer, or the craftsman or the entrepreneur is an actor, “project sponsor” From a Problem to a Project If we look at the etymology of the word “project”, we realise that “project” and “problem” are two associated concepts [1] . PROJECT comes from the Latin projicere, which means to launch forward. PROBLEM comes from the Greek word proballein, which also means to launch forward. Project and Problem both express the idea of launching forward either an intention or a dream (for the word project), or a difficult question to be solved (for the word problem). This close linguistic link shows us the complementarity of these words: There is no project without questioning, without a problem You do not express a problem without intending to solve it, without a project. A project arises as an answer to a problematical situation. Wanting to “elaborate a project” without carefully analysing what problems we want to tackle, is frequently destined for failure. Defining a problem is the first stage in finding solutions, solving it, that is mobilising the actors in a project. Therefore we can define the project as an action sponsored by an individual or a group, aiming at results that can be assessed during a limited period of time, in order to solve an identified problem the individual or the group is concerned with. From the Idea to the Project Project Procedure The aim of the project procedure [2] is for the actors to appropriate a set of methods serving the action. This procedure includes three complementary approaches over a certain period of time: collect, analyse, choose (the actors, information, ideas, objectives) dare, plan, lead (clues for solutions, actions) valorise, assess, follow (the successes and the failures, reaching the objectives, reorientations). Stages of Project In order to lead a project, which means to transform a vague idea, an imprecise wish, an unclear problem, into a choice of stakes, priorities, strategy and actions, you must respect several different stages. Emergence phase Elaboration phase Completion phase Emergence Phase : IDENTIFYING THE ELEMENTS OF THE PROJECT a) identifying the problems, ideas, wishes b) identifying the actors, the project sponsors c) identifying the context, the territory d) identifying the purposes and objectives OPPORTUNITY OF THE PROJECT Elaboration Phase : SETTING-UP THE PROJECT a) imagine and examine the possible solutions to the problems, ideas, wishes b) select solutions according to the chosen objectives c) study the feasibility of these solutions from a technical, organisational and financial point of view d) finalise your choice according to conscious and organised criteria e) plan the actions and mobilisation of the necessary resources in the long run DECIDE THE ACTION Completion Phase a) implementing the means b) launching the actions c) following the actions d) communicating information about the actions e) quantitative and qualitative assessment ACTING, FOLLOWING AND ASSESSING We can see these different stages in the following graph: Even if this presentation seems a bit fragmented, it is important to respect these different stages: you can not move on to the next stage without checking the sponsors have finalised and appropriated the previous stage. Project Emergence A phase called Emergence, is the phase “from the idea to the project” This phase is a key point in the project formalisation. You lay the foundations in this phase. The better you work on this phase, the easier it will be to build the project. The initial idea may come from, either: a wish for improvement (of living and working conditions, of the quality of work and environment) an expressed problem (there is too much unemployment, I no longer have the time, we can't manage, there is too much pollution) or a possible solution (let's create a cooperative, I am going to sell directly to the consumer, we need more activities for young people) In principle, every idea can lead to development. But only after it has been processed. Dealing with the idea as a technical project may lead to forgetting hidden objectives, other than those apparent. The emergence phase allows you to “work on the initial idea”, and check it is a “real problem” In order to reflect on the idea, one must consider: express the idea, analyse what problems it refers to, what is it based on, what are the motivations, what stakes does it answer (the content) identify who the sponsor is, who expressed the idea first, who is associated, who upgrades it, who develops it, who is against it (the play of the actors) in what context is it expressed, what are the triggering elements, what does it involve, how to approach it (the first research) what coherence regarding the people, the axes of development of the territory, the sectorial strategies, the potential partners (the opportunity) assess the motivation of the actors until you decide to act, to move on from the idea to the project (the decision) Creating the Project Creating the project means building the architecture of the project. This phase can be considered as a global feasibility study of the clues for solutions identified during the emergence work. The aim is to define and measure the change, risks, stakes, that lead to the creation of the project. This phase can mobilise specific study techniques and training approaches – assist the operation sponsors. Concerning studies, we can use bibliographies, experiences, and various studies: technical, marketing, legal, financial, statutory … These vary according to the kind of the project. Assistance is based on the analysis of motivation. It is worth implementing this latter, with every operation sponsor. In order to do so, the “motivation triangle” is an interesting tool for analysis. Motivation Triangle I must I would like to I can I must : this concerns values and beliefs, the person’s references I can : this concerns rationality, coherence, the analysis of advantages / disadvantages I would like to : puts forward feelings, emotions, the irrational In the absolute, a “good decision” is a balance between these three points. In practice, it is necessary to check with the project sponsor (individual or group) where he positions himself in this triangle. This helps the sponsor analyse the project from the other angles of the triangle. For example, concerning a project to develop a rural tourism activity, - “I must” may require a sense of welcoming, of solidarity between the town and countryside, … - “I can” analyses the available space, the heritage to be developed, the local products to be proposed, … - “I would like to” puts forward the wish for open-mindedness, motivates meetings, opportunities to change daily life, ... These elements enable the group to identify its purposes and objectives: to choose alternatives. This “creation” stage involves “writing” the project. Definition of Purpose The development of actions within a project involves five levels of expectation and organisation: PURPOSE (or general objective) GENERAL OBJECTIVES (or aims) OPERATIONAL OBJECTIVES ACTIONS MEANS The purpose must be apprehended as a very wide objective we will not reach immediately; the project will contribute to the target but it will not solve it alone. For example: To develop the attractiveness of a territory To reduce the rural exodus of the young people To develop a tourist area in the territory: with the necessary services and offering various products. When you move on, from the general objectives (or aims depending on the authors) to the operational objectives, you specify in more detail what you intend to do. For example: To see to the living environment, implement a housing policy in rural areas, organise cultural events through out the year, promote quality labels for the local agricultural products, … are more specific objectives which contribute to the purpose of developing the attractiveness of a territory. Setting up 20 young farmers over a 4-year period is a specific objective contributing to the reduction of the exodus of the young. Concerning a rural development project for a territory, you notice it takes over 20 years to reach the purpose. The general objectives (or aims) are set for 10 to 15 years. The operational objectives are set for 3 or 4 years. Therefore, establishing and writing the objectives are the key points at this stage. Quality criteria for an identified and relevant objective One specific result per One specific result and not a vague activity, intention or wish objective That can be assessed Always consider “how are we going to assess the degree of completion?” With a deadline The objective must set specific time of realization Realistic and achievable The objective must take into account the context and constraints identified during the previous stage. There is always a risk of nonachievement of the objective; therefore the objective should not be too high. That can be By the project sponsor or by the Rural Development Agent who is responsible for support. Control means the ability to re-adjust before it is too late. controlled Satisfying This is the operational expression of wishes, of modification and improvement expectations, as an answer to the needs expressed and analysed during the emergence stage. The project gives the action a meaning, an orientation, a coherence It is necessary to define clearly what we are going to do It must be sponsored It encourages creativity and innovation. We can distinguish several types of projects: Personal Project Company Project Collective Project Territory Project Types of Project Personal Project Concerns wishes, ideas, actions of an individual Company Project On an institutional scale, to clarify the objectives and actions, in search of a “meaning”, strategy and reasoning. Collective Project Together, several people try to answer a set of identical or similar questions they meet. It is the result of alchemy between the charisma of a leader, the motivations of a group, the originality of an action and the implementation possibilities. Territorial project The local authorities decide what are the maintaining and development axes of a specific experienced and geographical area. A long-term development project aims to strengthen the local economy, counting on solidarity and local identity, ensuring participation and managing environmental quality. Main Concept and Aspects of Project The project answers the evolution of society, of change, of uncertainty management. The project formalizes intentions. There is a project when an individual or a group of people is faced with an analysed and shared problem defines purposes, an aim (what we want to do) clarifies the objectives (results that can be assessed) mobilises the necessary resources to reach the objectives (human, material, organisational, financial, time-slots) and foresees criteria and tools for monitoring and evaluation In the Rural Development Agent’s case, to encourage and follow a rural development project resources: to master the project methodology to integrate the project in a global development dynamics to mobilise guidance methods which enable the group to “create”, express ideas, examine clues for solutions, manage the way of working of the group Four main aspects characterise a project [1]: 1. The project meets a unique and singular need. Therefore, there must be a certain uniqueness between the person who puts forward the idea and the one leading the project. 2. The project takes place during a limited period of time: it has a beginning and an end. 3. The project is innovatory: this is ingenuity in order to adapt to each case. An answer to a project cannot be transferred and used in another project. A project is not “repeatable”; it does not meet a pattern reasoning. 4. The project is complex: beyond simple determination, you can no longer reason in a causal relation. A project is complex, uncertain and it has numerous causes. For and Against of Project Development When developing project, one must not enter a “project dictatorship”. The project can deprive the actor of his idea. It is an illusion to believe a project will solve everything. The project can give an impression of postponing the necessary decisions. The project can create powers and lead to a balance of power. The project can become an aim in itself and forget what problem it intended to solve. Advantages It enables the management of uncertainty and complexity It allows you to become an actor –author It enables thinking in terms of innovation and creation It enables interaction and negotiation between various actors: creates a social link It enables more efficient actions thanks to anticipation and creation It allows you to clarify the ideas It questions the meaning of the action Threats This escape may hide an inability It questions the actors competence The procedure takes over the process An “Actors Project” becomes a “project for an institution” It creates a gap between the initial ambition and the modesty of the action Risk of disproportionate costs Heavy procedures smother creation Positioning of the Project The very important issue one must consider while developing a project is to find a sponsor. There is a grid which allows positioning the project type in order to adapt the support to the sponsor of the individual or collective project. For this purpose you can consult the twodimensional space of the project and the compass rose [2] . The project compass rose Sector 1: technical innovation project Sector 2: social change project Sector 3: in search of meaning project Sector 4: individual creative project Each one of these motivations is legitimate. They are linked to different situations and contexts. It is necessary to assess the type of project in order to find the best procedure to support and lead the project. Metaplan or the Card Method The Metaplan method stimulates the communication and exchange of ideas in a group. It enables group participation. It helps take into account the different opinions and structure group work. Metaplan or the Card Method Objectives: To help everyone express themselves To enable the verbalization of different opinions To produce ideas To help a group take shared decisions The three-question method: 1. A broad question to start the debate (it can be the participants opinions about the initial idea) 2. A question to analyse the ideas. It must be precise and operational (for example about the consequences of the situation). 3. A question to draw priorities (for example by asking each participant to choose one key element). Instructions : The meeting leader introduces a question and checks everyone has understood (to avoid any misinterpretations). He gives each person a few cards to write the answers to the question (depending on the case, 1 to 3 cards are handed out to each person). Instructions on how to use the cards: One idea per card No more than 7 words to describe the idea Big letters so they can be read from a distance The meeting leader sticks the cards on a board or any other equipment, he reads them, and asks for more details if necessary. Then, he asks the participants to group the cards expressing similar or identical ideas. You obtain groups of ideas. You follow the same procedure for the further question. As for the question about priorities, the meeting leader asks each participant to come and tick, with a felt pen, the group of ideas he has chosen. Then you count the number of ticks, but this does not mean you abandon the other ideas. This allows you to see what the priorities are and to organise the next stages of the project. The Problem Tree and the Solution Tree People often express a problem, a complaint, and expect an outside solution. When working together to analyse the problem and look for solutions, this simple and operational guidance aid allows you to clarify the “problem”. Objectives To transform a concern into a problem which will be analysed together To set a global context of analysis To identify the causes and consequences To define priorities for the actions The 4-Stage Method 1. The complaint, or concern, or initial idea is the tree trunk 2. The causes are the roots 3. The consequences are the branches 4. The discussion about the tree allows you to transform problems into clues for solutions (the solution tree) and to establish priorities, the action plan. Instructions A white paper board or any other flat aid can be used to “draw” the tree. Listen carefully to the initial idea, complaint (use the exact expression used by the people, take your time to agree on this “main problem”). Ask the participants to find the causes of this situation: where does it come from. Identify the consequences: what it arises. Sometimes, people prefer to think about the causes and consequences at the same time. In this case, the meeting leader asks the group to specify whether it is a cause or a consequence. Do not hesitate to restate the ideas to make sure you understood them correctly. Either the people express themselves orally and in this case, the meeting leader writes the ideas on the tree. He must make sure everyone can participate. Or the people write on the roots or branches. The meeting leader makes sure all is comprehensible and coherent for everybody. Once the tree has been built, the next task aims to propose clues for solutions for each point of the problem: symbolically, the leaves become fruit. Now, the group can choose to work on certain points of the tree before others. The group realises that its specific action contributes to a wider problem. There are other guidance support tools for this emergence phase. They all enable everyone to communicate, a participatory work, to identify complex elements, produce reflection (and not only to get together and talk …) and to analyse the initial idea in order to assess the opportunity of the project. Writing an Objective Practical advice to write an objective: Start with a specific action verb (avoid verbs such as “to know”, “to be able to”, “to encourage”, … One idea only per objective (write several objectives, rather than put several ideas into the same objective) Write short and precise objectives for a limited period of time, (for example, “organize 10 cultural meetings in the territory over the next 5 years” Distinguish objective and mean (for example, creating an association is a mean, the objective is the answer to “what do we want to do which requires the creation of this association?”; “to have a meeting” is not an objective, the objective is “what objective are we looking for by holding this meeting?”) The objective must be assessable, that is measurable in a qualitative way (especially regarding the general objectives to be reached compared to the stakes) and in a quantitative way. Diagram of Objectives The objectives are organised using a Diagram of Objectives. Presenting the project as a shortterm project (3 to 4 years) illustrates this organisation and gives consistency to the project. Example of a Diagram of Objectives Actions The following sheet can be used to make a global presentation of the objectives of the project: “Expressing the project” Purpose 1.: General objectives 1.1: 1.2: 2.: 2.1: 2.2: 3.: 3.1: Operational objectives 3.2: The project sponsors 4.: 3.3: 4.1: This type of presentation completes the diagram of objectives. This presentation remains static whereas the diagram of objectives gives you a dynamic dimension of the project (interactions between the objectives). However, depending on the target public, this “Expressing the project” chart can be very useful in order to formalise the project. Tools of Scheduling The Planning Table The planning table is a table with columns (months or weeks) and rows in which planned actions are marked. Lines show the period and duration of each action. Planning also allows the compulsory milestones to be seen, where particular attention must be brought. It allows checking (with the diary) that nothing has been forgotten and that the schedule is observed. The GANTT Chart The GANTT Chart allows, in addition to the planning, the taking into account of a succession of actions and to synchronise their completion. This chart is read both horizontally (for the duration of each task) and vertically (for the linking of the actions, called “Summary tasks”). It allows also the workload and the simultaneity of several actions to be shown. This is especially important for resources management (human, financial, material) and consequently for the proper project's sequencing. Example of the GANTT Chart The PERT Chart The PERT Chart (or Network Diagram) displays tasks and task dependencies in a network or flowchart format. A box (sometimes called a node) represents each task, and a line connecting two boxes represents the dependency (and its type eventually, where FS means Finish to Start, SS means Start to Start etc.) between the two tasks. Using this diagram is a best way to analyze logical dependencies between project tasks – see the following figure. Example of a PERT Chart The TREND Chart The Trend Chart is an overall tool, which shows, at a glance, the essential information on the project's progress by grouping together the objectives, the resources used, the participants involved. The trend chart must, moreover, be clear and simple in order to be a real tool for managing, visualisation and follow-up. Some advice for producing a Trend Chart Show the strategic objectives and the key points for success of the project Thoughts for helping the resolving of questions Target some indicators that will help in the decision making It is not just a matter of financial indicators Involve different actors in the production and use of the trend chart Make sure the trend chart is well appropriated whilst realising that such a thing requires time Update the trend chart continuously during the project's progress Illustrate it and communicate the results Example of a Trend Chart Actions Actors Objectives 1. 1.1 1.2 2. 2.1 3. 3.1 3.2 Partners Development Financing Schedule Meaning of Leading a Project At this stage of a project's life, it is a matter of conducting the project's operational management. In that, leading a project means recognition of the "living" and progressive aspect of any project. The confrontation with realities always makes what one has best forecast and planned, different. Let us not forget the meaning of the project's concept contemplating the future always introduces surprises. In order to hold true to reacting best to unavoidable changes, the method of leading a project helps to carry out quickly the necessary readjustments. You must bear in mind that the project must suit the reality and complexity ground and not to force the complexity and the richness of the ground into a strict framework. Basics for Leading a Project The project is complex: representations such as the diagram of objectives reflect this. They allow best to adapt and react without losing the consistency of the whole project. They help emphasise possible contradictions in the project. The project is unique: one can base on the same method of working (emergence, creation, leading) but that is never reduced to a typical “cut and pasted” reproduction. The project's sponsor (an individual or a group) is clearly identified: in the linking of actions and responsibilities, this aspect is always present. The project introduces opportunities: the procedure based on objective allows contemplating what is possible and innovating. The project leading tools aim at ensuring the procedure’s technical management, time to be properly managed and to be given “signals” for attracting attention to key points and key stages. Key Points of a Project Leading KEY POINT Content Recommendation 1. The purpose Formulise it in writing, as soon as This is the “WHAT?” of the possible, with the project project. sponsor(s). 2. The reasons This is the explanation, the This stage can need an in-depth “WHY?” of the project. study. The project sponsor(s) must appropriate it. KEY POINT Content Recommendation 3. The objectives The objectives can only be defined This is the “WHAT EXACTLY?”, after a careful analysis of the needs the “HOW MUCH?”, the “FOR and the opposing actors. WHEN?” of the project. It is an exact and solid declination of The more the objectives are exact, what one wants to end up the more the project will be “easy” to lead, to follow-up and to with. evaluate. KEY POINT Conten 4. The resources This is the “HOW?”, the “WITH Be aware that one can no longer do WHAT?” and the “WITH it all alone: one has an interest in WHOM?”. “playing partners”. 5. The schedule Be both pragmatic and realistic. Do not under-estimate the time to be This is the “TIME AXIS”, the invested in group guidance and project sequencing in the long dynamics so that action time is run effective. Being able “to lose time” at the beginning in order to gain it later. KEY POINT content Recommendation Recommendation Give a particular importance to circulation of information between people. 6. The roles These are the “PEOPLE” who Clarify who does what, and the will be involved in the project rules. throughout its completion. Allow time to get to know one another, match formal times with informal moments Provide for consistency and co- operation in the group. KEY POINT content Recommendation It is normal for there to be some. 7. The fears These are the DIFFICULTIES, the Keep a place where they can be RISKS that arise. expressed, a framework where they can be processed. To be constantly concerned with adaptation to the ground. 8. The adjustments These are the TYPES POSSIBLE ANSWERS adapting to the realities. KEY POINT content OF for Reason through Better Solutions of retrenchment (MESORE) in order to better manage the difficult situations. Recommendation It is essential to communicate internally and externally. 9. The communication KEY POINT 10. The assessment Enhance the “small stages” rather This is the “WHAT than wait for the big media “deals” INFORMATION?”, “TO . WHOM?”, and “WHEN?”. Know how to choose the best adapted communication tools and be concerned with their usefulness and their impact. content Recommendation The follow-up aims at continuously managing and permanently This is both the project's readjusting. FOLLOW-UP, the CONTROLS The controls are necessary for and the EVALUATIONS. reporting. The evaluations aim at making a statement at a given moment in order to see “how one is progressing”. They are used for improving the project's action. Software Support for Project Emergence and Leading Project management software comes in many different levels of sophistication and at prices ranging from $25 to $20,000 or more. Software itself does not make project managers more effective; it just makes them more efficient. Project management software does not teach how to define scope or how to make clear assignments to the team members. In the majority of cases it helps only in the phase of project scheduling, sometimes in the phase of project planning. The most powerful software for project management at a professional level - multi-project environment, large project up to thousands of tasks and thousands of resources, LAN and team communication capabilities include Microsoft Project 2007 (Standard or Professional with Server) and Primavera Project Planner. Monitoring and Evaluation Among other products Open Plan, Cobra, Enterprise PM or Micro Planner X-Pert play a quite important role. The Monitoring of activities and Evaluation of results play a very important role in the project cycle. The evaluation is often considered a last phase of the project management process. Actually, in order to ensure the positive results of the initiative, more complete and effective method is to include in the activity of evaluation also the monitoring of actions in course. Quality Control The activities of Monitoring and Evaluation must contain both quality of product, so it is of an initiative undertaken and quality of process, what means an integrated system of activities, which starts at analyses of territory’s needs and ends at the evaluation of results. Systemic Approach The most complete approach to the Evaluation and Monitoring activity, is among other different approaches, the Systemic Approach. According to this approach, the evaluation is a continuous process, which comprises the series of steps, from information gathering to their critical analysis. A characteristic element of this approach is the feed-back mechanism, based on following phases: action-evaluation-decision-action. The process of systemic evaluation is made up by four phases: 1. Evaluation of context 2. Evaluation of input 3. Evaluation of execution of the operation 4. Evaluation of results Evaluation of context The territorial context is analysed during this phase. The activity of territorial animation is ascertained in refer to other development actions and to local needs. Evaluation of input The aim of the evaluation of input is to improve the experimental and formalized procedures, which are devoted to evaluate the relations between interventions of territorial development and results planned. Available resources and objectives to achieve are evaluated in this phase, information necessary for planning of the intervention is gathered and the model of evaluation to use is defined. Evaluation of implementation In this phase the continuous monitoring of the process of the activities implementation is carried out, in order to notice timely the difficulties in the achievement of objectives or eventual defects in planning of the intervention. Such an evaluation has the advantage that the corrections can be made in the action’s course not waiting for the conclusion. Evaluation of results The evaluation of results finishes the process. In this phase information about effects of the activity on the territory is gathered. The global evaluation of the intervention is carried out by gathering data of all four levels of activity, for the continuous improve. Monitoring and Control of Results The Monitoring activity should determine the following data: administrative – from the activity management process (Administrative Auditing); productive – from the activities’ accomplishment process (Activity Auditing); about the impact on the Project’s Beneficiary (Benefit Survey). EVALUATION REPORT The monitoring process must envisage Reports on the progress and on the results achieved. Reports may be: MidTerm or Intermediate Report - in course Final Report – at the end of the project INTERMEDIATE REPORT The intermediate monitoring report describes the activities carried out and the results obtained in each phase, and in particular: the achieved results of activities’carried out; the problems met, strong and weak points of project’s implementation; to what extend the planned objectives of the project have been achieved; the activities envisaged for the next phase. INTERMEDIATE REPORT The intermediate monitoring report is an essential document for discussing the project, for planning and for the internal partnership’s control and may be a base for the payments from the Contracting Authority. FINAL REPORT The final report describes the general activities carried out and the results achieved during the activities’ implementation. It contains the summary of the most important results too. It is important reports are prepared according to the rules determined by the financing organisation. Literature Blair, G.M.: "Personal Time Management for Busy Managers", IEE Engineering Management Journal , vol. 2, no. 1, pp. 33-38, Feb 1992. Morgenstren, J: „Time Management From The Inside Out“, Henry Holt and Co, New York, 2004 Kerzer H.: Project Management: A System Approach to Planning, Scheduling and Controlling. John Wiley & Sons, New York, 2000 Links http://ga.timemanagements.net http://www.projectmanagement.com http://www.OrganizeWay.com