Dear Customer, Thank you for choosing Online Giving to manage your church’s online contributions! Online Giving is an effective, modern way for members to connect with their church and manage their personal giving. Your church will benefit from receiving more consistent contributions which require less processing effort from administration. The Online Giving solution from ParishSOFT sets itself apart from other electronic donation options with its flexibility, low cost, and customization capabilities. While Online Giving is a great option for many parishioners, it does take some promotional and administrative effort to convert members from using the offering basket to Online Giving. We’ve designed this Online Giving Marketing Kit to help you encourage parishioners to sign up and start giving. Here you’ll find the planning, ideas, and customizable materials you’ll need to get Online Giving up and running at your parish. Whether you’ve just purchased Online Giving or have had the program for a while, you can find helpful ideas and materials here and on the web: http://www.parishsoft.com/onlinegiving/kit/. This packet consists of the following: Checklists Initial Launch Checklist for Online Giving startup Ongoing Promotion Checklist to keep your program visible and growing Ideas/Inspiration 5 Marketing Campaigns to inspire your own creative ideas or to use as are Digital Resource Button for Website | download to highlight Online Giving and direct members to the Online Giving portal Materials (Customizable) Announcements | download for your bulletin, newsletter, website, and church services Program Introduction Letter | download to introduce the Online Giving program to families Thank You Letter | download from your pastor to your members Online Giving FAQs | download about the system In-pew or Letter Insert | download to promote Online Giving and offertory participation Online Giving Poster | download to display in your gathering spaces Mailing Insert | download for ongoing promotions Offertory Cards | download for online givers to place in the basket Thank you for choosing ParishSOFT. If you have any questions or comments, please call 866.930.4774 x2 or email support@parishsoft.com. We look forward to serving you! Sincerely, ParishSOFT Customer Service Team, ParishSOFT LLC Online Giving Initial Launch Checklist Get your Online Giving program off to a powerful start with these initial tasks and communications to your church members. Use this checklist in your planning meetings with parish staff, pastor, and finance/parish council. 1 Launch Task Publish Pre-Launch Announcement for Pulpit, Bulletin & Website1 Customizable samples provided by ParishSOFT at www.parishsoft.com/onlinegiving/kit/ Recommended Timeline Six weeks to one week prior to launch Creates sense of anticipation, gets members comfortable with language Post a link to the Online Giving system on church website Include FAQs and program information1 May use the Online Giving button1 Send Program Introduction Letter and Mailing Insert on Online Giving1 Date Completed Pre-launch announcement ____/____/____ Link on website Any time prior to launch ____/____/____ Publish to arrive just prior to Week #1 Announcement Intro letter to members ____/____/____ Mail/email to all church members Announce1 at Church Services Begin with the Week #1 Pulpit Announcement Week #1 ____/____/____ Time with your readiness to accept gifts from families in the Online Giving system. Week #2 ____/____/____ Week #3 ____/____/____ Announce in bulletin, newsletter, website Begin with the Week #1 Bulletin and Website Announcement1 Week #1 ____/____/____ Time to coincide with weekly Pulpit Announcements Week #2 ____/____/____ Week #3 ____/____/____ Test Drive for Members Internet connection, administrator-created “false personas” required Place Online Giving Posters1 in Gathering Areas Hallways, coffee room, classrooms, bulletin boards Stock Info Cards In-pews1 Place at pew ends or in songbooks Stock “I Gave Online” Cards1 Place in church entryway, recycle and replace after offertory for reuse 2 Pub M817 Online Giving Marketing Kit Week #2—Add to Pulpit Announcement Test Drive ____/____/____ Time to coincide with Week #1 Announcement Poster ____/____/____ Time printing so cards are available when you deliver Week #1 Announcement Info Cards Time printing so cards are available on same weekend as Week #1 Announcement “I Gave Online” Cards ____/____/____ ____/____/____ Online Giving Ongoing Promotion Checklist The most successful Online Giving programs are those that are kept “in the news” on an ongoing basis. Continue to grow your Online Giving income by blending your creativity with the checklist items below. 1 Customizable samples provided by ParishSOFT at www.parishsoft.com/onlinegiving/kit/ Promotion Task Goal Run a Marketing Campaign1 You can look for ideas on our website! Incorporate themes that will resonate with your various demographics. Date Completed Campaign #1 ____/____/____ Begin any time after initial launch to generate new and continued interest in Online Giving. Campaign #2 ____/____/____ Campaign #3 ____/____/____ Post Financial Results Online versus physical donations. Consider reporting monthly income rather than weekly in printed and pulpit announcement. Provide quarterly reports, as well. Include with promotional inserts, pledge drive appeals, etc. Be open and transparent. Increase Offertory Report (Weekly/Monthly) members’ comfort level with the ____/____/____ program. Point out the growth or steadiness of online gifts versus Statements (Monthly/Quarterly) physical collections. ____/____/____ Report Number of Families Giving As your numbers increase, make it part of your church dialog, especially during a special marketing campaign or when you reach goals (50, 100, etc. givers), Recognize Online Givers Thank them during mass—ask them to stand up if your numbers are large enough. Send thank you letter1 to families. Promotes comfort level, safety of the program for members. Link on website ____/____/____ Reach a broader audience through Recognition from Pulpit written and verbal thanks. During ____/____/____ mass, recognition lets members see who is giving online and Thank You Letter addresses concept that “no envelope” does not indicate “no ____/____/____ giving.” Ask for and Share Testimonials Ask families in person or via email why they like Online Giving, and get permission to publish their comments— either with their name or anonymously. Promotes comfort level, safety of the program for members. Share Success Stories How is Online Giving benefiting your church? Tell your members. When conducting a special campaign, report your results. Share church goals and accomplishments as well as personal experiences from members. Learn/Address Members’ Concerns Not signed up for Online Giving yet? Why not? You can use our FAQs1 to answer questions. Test Drive for Members Internet connection, administrator-created “false personas” required. 3 Pub M817 Online Giving Marketing Kit Learn and address their concerns. The test drive is an ideal way to capture this type of feedback. Testimonials ____/____/____ Success Story ____/____/____ Learn/Address Concerns ____/____/____ Let members experience the ease and convenience “hands on.” Time Test Drive ____/____/____ test drives to coincide with your marketing efforts. Online Giving Announcements For Your Bulletin, Website, or Pulpit Use these pulpit, bulletin, and website announcements as is, or modify them as you like to encourage your members to participate in Online Giving. We’ve given you several options because we think changing up your message throughout the year will allow you to emphasize the various benefits of Online Giving, and parishioners will be more likely to read an announcement if it looks new and seasonally appropriate. Launching Online Giving Week #1: Pulpit Announcement We’re pleased to announce that [Your Church Name] now provides Online Giving—a convenient and safe way to make a one-time or recurring donation. Getting started is easy—just visit our website, [www.yoursite.com], and click our Online Giving link. When you participate, your gift will transfer directly into the parish bank account. And you won’t have to remember to write a check or stop by the ATM on Sundays! [Optional: And if you still want to place something in the offertory basket, just pick up one of our “I GAVE ONLINE” cards on your way into church and use that at offertory time.] You can find out more about Online Giving in this week’s bulletin. Week #1: Bulletin & Website Announcement [Your Church Name] now provides Online Giving—a convenient and safe way to make a one-time or recurring donation. Getting started is easy—just visit our website, [www.yoursite.com], and click our Online Giving link. When you participate, your gift will be securely transferred directly into the parish bank account. And you won’t have to remember to write a check or stop by the ATM on Sundays! [Optional: And if you still want to place something in the offertory basket, just pick up one of our “I GAVE ONLINE” cards on your way into church and use that at offertory time.] Week #2: Pulpit Announcement Last week we announced that we’re now offering Online Giving. If you manage your bills online, why not give to your church online? It’s safe and secure, and you decide exactly when your gift is made and where it goes. So if you forgot your envelope last week, [or if you missed our second collection], you can go online and make a gift to the [special collection] fund or our regular offertory. Please check the bulletin or visit [www.yoursite.com] to find out how to give online. [Optional: Or take a test drive today and make a “pretend” gift on one of our parish laptops after mass. We’re using a false persona for these test drives, so go ahead and give millions if you like! Volunteers are available at each laptop in the gathering space to answer your questions.] 4 Pub M817 Online Giving Marketing Kit Week #2: Bulletin & Website Announcement Last week we announced that we’re now offering Online Giving. If you manage your bills online, we’re sure you’ll like giving to your church online. It’s safe and secure, and you decide exactly when your gift is made and where it goes. Online Giving lets you set up a recurring pledge or a one-time gift to our offertory and special collections, so you’ll be able to give the way you want—even if you’ve forgotten your envelope. Please visit [www.yoursite.com] to get started with this convenient giving option. Week #3: Pulpit Announcement Thank you to the [many or xx actual number] families who have come on board and signed up for Online Giving. Your gifts and your participation are a blessing to us. This convenient giving option is available from our church website at [www.yoursite.com]—just click the link that says Online Giving. When you participate, you can view your giving history and pledge progress any time just by logging in. Learn more in this week’s bulletin. Week #3: Bulletin & Website Announcement Thank you to the [many or xx actual number] families that have signed up for Online Giving! If you manage your bills online, we’re sure you’ll like the convenience of giving to your church online. It’s safe and secure, and you decide exactly when your gift is made and where it goes. You can even view your giving history and pledge progress at any time, just by logging in. Please visit [www.yoursite.com] and click the Online Giving link to get started or access your existing account. Seasonal Beginning of the Year Track Your Giving in [insert new year]! Have you considered using Online Giving? By creating a login and contributing online you’ll always have a report of your giving history available. You can access your report easily and securely via the web, and your information will always be up-to-date with your latest contributions. You can find the Online Giving link on [www.yoursite.com]. New Year’s Resolution This year, we encourage you to make a New Year’s resolution that will make a big difference for you and [Your Church Name]: commit to consistent giving. This can be difficult, but we have a tool that will make it just a bit easier. Those who give online tend to give more and give consistently. Through our secure Online Giving program, accessible from [www.yoursite.com], you can set up recurringor one-timegifts, contribute to specific funds, and see your giving history at anytime. 5 Pub M817 Online Giving Marketing Kit Lent Lenten Discipline: Stewardship Lent is a time of discipline.And the discipline of stewardship—of planned and consistent giving—is appropriate for this time. As you spend time in contemplation this season, consider planning your giving for this season as well as seasons to come. You can use Online Giving—our secure giving option accessible through our church website—to plan and give this season. You can use Online Giving for your regular tithes or to contribute to special funds. You can find the Online Giving link on [www.yoursite.com]. Busy in the Office—Help out by Using Online Giving! You can probably tell from just the church bulletin that we get pretty busy this time of year! [List some of your seasonal activities]. You can help us out by using Online Giving instead of giving by envelope. Did you know church staff spend approximately [your churches # of hours] hours processing checks/cash contributions every week, but it only takes [your churches # of hours/minutes] to keep tabs on what we receive online? That’s because onlinegifts go directly from your bank account to ours… no physical processing required! Online Giving is secure and easy for you to use. Just look for the link on our [www.yoursite.com]. Spring Time (Growth Season): Watch Your Giving Grow as You Help Us Grow Our Ministry! If you give through Online Giving—our secure giving program, accessible from the church website—you can watch your giving grow this season… and throughout the year! When you create a login, your gift and pledge history will be stored so that you can access it at anytime. This will allow you to accurately assess how much you’re giving to what so that you can make informed decisions and plan your future gifts. It also helps us in the church office; there’s much less processing for online gifts than for envelope gifts! Memorial Day (Beginning of Summer) Keep [Your Church Name] in Mind during Your Summer Travels Have fun on your summer vacations! We know you’ll be out of town for a few Sundays this summer, but that doesn’t mean you can’t participate through yourregular tithes. With Online Giving you can contribute from wherever you are… you can even set up payments in advance if you like! And when you give online, it helps us make our budget, even when attendance is low. Visit [www.yoursite.com]for the Online Giving link. Your Church Staff Enjoy Vacations Too! Help us save a little extra time this summer by switching from giving via envelope to giving online. It takes much less time for us to process online gifts (and we bet it will take less time for you too!) We could really use the extra time this summer, and we think you’ll like the easy-to-use and secure Online Giving program. Look for the link on [www.yoursite.com]. 6 Pub M817 Online Giving Marketing Kit Beginning of the School Year Simplify with Online Giving Looking for ways to simplify your busy back-to-school schedule? Try Online Giving. It’s a secure and easy way to tithe and make other contributions. You can even set up automatic payments that will occur periodically so you don’t have to worry about remembering when to give. Look for the link on [www.yoursite.com]. Give Your Tithe and Pay Your Tuition at the Same Time!* If your children attend [Name of Parish School], then you’re now accustomed to our Online Giving system. Did you know that we also accept tithes and other contributions through Online Giving? If you choose to use Online Giving, you can set up automatic payments, check your giving history, and make your contributions from anywhere and at anytime you like! We like it when you give online because it’s easier for us to process online gifts. *Only use this one if your church accepts school tuition through Online Giving. Thanksgiving Give Thanks with Online Giving We have much to be thankful for! Consider using Online Giving to make a special “Thanksgiving Gift.” You can use the “Quick Give” feature to give a one-time gift without creating a login, and you’ll see a list of our special funds from which you can choose to contribute. We’ll also be giving thanks when you use Online Giving because it’s so easy for us to process! December Don’t Forget, Gifts to [Your Church Name] Are Tax-Deductable If you are considering making a tax-deductable gift before the end of the year, consider funding our ministries at [Your Church Name]. We appreciate the generosity of our members, and we even have Online Giving, a safe and secure way for you to contribute via the web. Funds are transferred directly from your account to ours, and when you login, you’ll be able to view a report of your transactions that shows your total tax-deductable contributions. Look for the link on [www.yoursite.com]. Other You Don’t Have to Take a Rain Check on Your Tithe Even when the weather is bad and you can’t make it on Sunday, you can still tithe! With Online Giving, you can give from anywhere and even set up contributions in advance. This creates a safer flow of cash for [Your Church Name] because we know when we can expect your support,and it allows you to participate in giving even when you can’t make it here. Look for the link on [www.yoursite.com]. 7 Pub M817 Online Giving Marketing Kit Online Giving: Just Try It! We have started accepting contributions through Online Giving, a secure program that allows you to easily transfer funds from your account to ours. If you like, you can try out the system without creating an account.Instead, select the “Quick Give” option which is right underneath the Existing User Login section. The website will then take you to a page that describes the Quick Give process. From there, click “Continue Quick Give” and make your donation. Defray Transaction Costs with Online Giving* So far we have [x] members using Online Giving! Thanks for using our new system! Did you know that Online Giving gives you the option to defray the transaction cost of your gift? (It costs us about $3 for a credit card transaction and just a few cents for a payment through your checking or savings account.) If you like, you can check the box that says “I would like to give an additional gift of $3.00 to offset fees”or add $3 to your regular gift, and give a little extra to cover our costs. Thanks again for supporting our ministries! *Use this when you have a good number of givers already. 8 Pub M817 Online Giving Marketing Kit Program Introduction Letter Sample letter from the pastor to church members that asks families to consider giving online Dear [Member Name], We are excited to inform you that we now offer Online Giving on [www.yoursite.com]! As a church that seeks to serve, we wanted to provide you the convenience of being able to give the way you want, whenever you want. Online Giving offers you the opportunity to make secure, automatic contributions from your bank [or credit/debit card] account to our church. Online Giving costs you nothing and provides many advantages to you and the church: Benefits for You Benefits for the Church No check writing or ATM stops before church Safe, secure, and confidential transactions Use your checking/savings account or credit/debit card Schedule recurring or one-time donations Change a gift or account anytime you like Choose offertory, special funds, pledges View your giving history anytime Reduces check processing fees Allows staff more time to focus on ministries Creates peace in knowing your data and auto-deposited gifts are secure Accommodates special funds and tuition Provides giving history for tax statements Reaches a wider demographic of givers As we begin this new program, you may notice your neighbors placing “I Gave Online” offertory cards into the collection basket instead of traditional envelopes. However you choose to give your time, talent, and treasure, we thank you! Our church ministries thrive only with your help. We ask that you consider using this service—especially if you currently manage your bills or banking online. For more information about Online Giving, please visit the church website at [www.yoursite.com], or call [Contact Name] at [Contact Phone #]. Sincerely, [Father's Name] Pastor 9 Pub M817 Online Giving Marketing Kit Thank You Letter Sample letter from the pastor to church members thanking Online Giving families and encouraging other families to consider giving online Dear [Family Name], We appreciate your contributions to the church community and would especially like to recognize those who are now using our Online Giving service. If you would like to donate online and have not yet had a chance to do so, please visit our church website at [www.yoursite.com] and click the Online Giving link. If you don’t have web access, please contact [Contact Name] at [Contact Phone] to have an automatic payment plan set up for you. Our church families are choosing Online Giving because it lets them: Give When They Want Flexible weekly, monthly, quarterly, annual or one-time gift options Give the Way They Want Donate directly from checking, savings, and credit/debit card accounts Designate Gifts Give toward pledges, special collections, offertory, even tuition fees Change Donations Adjust amounts or update account information anytime, anywhere Keep Gifts and Account Information Safe Highest security standards ensure safe and confidential transactions View Giving History Access your contribution records which are available 24/7 year-round Go Paperless No paper forms, checks, or ATM stops before church on Sunday To get started or to learn more about Online Giving, please click the Online Giving link on our church website at [www.yoursite.com]. If you would like help, please call [Contact Name] at [Contact Phone], or e-mail us at name@churchwebsite.com. God Bless, [Father's Name] Pastor 10 Pub M817 Online Giving Marketing Kit Online Giving FAQs Your parishioners may have questions about Online Giving, especially during the initial launch. Make this FAQ sheet available to them and be sure to distribute it with initial mailings about Online Giving. It’s also a good resource for staff to review so that they can be prepared to answer these questions. Is Online Giving Safe? Online Giving meets the highest banking-level security standards set forth by the Payment Card Industry (PCI) to ensure safe and confidential transactions. In fact, your banking information is encrypted in the system and is not accessible to any users or administrators of the Online Giving system. When you manage your own account information, your church never needs to handle checks or worry about locking up documents containing your account information. And you’ll always be certain that your gifts are direct-deposited into your church’s account. What are the advantages of Online Giving? It makes it easy to give, even when you are unable to attend church. You never have to bring cash or checks to church. Giving electronically also helps the church save money and plan its budget! How are my contributions automatically deducted from my account? Once you complete the online registration form, the contribution amount you specify will automatically be transferred from your bank account to the church's bank account. When will my contribution be deducted from my account? Your electronic contribution will be debited on the date you specify on the "My Gifts" page of the Online Giving system. If I do not write checks, how do I keep my checkbook balance straight? Since your contribution is made at a pre-established time, you simply record it in your check register on the appropriate date. Electronic contributions are recorded for you on your bank statement as well as your online reports. Without a canceled check, how can I prove I made my contribution? Your bank statement and the Online Giving system both provide reports that document your electronic transactions. Can I put different amounts in offerings and have all of them withdrawn at different times? You can contribute to different offerings at different times; however, you will have to do each one separately. You will receive a receipt for each one. What if I change bank accounts? Log in and update your account information in the My Payment Methods window. Each checking/savings/credit/debit card can be changed using the edit button, deleted completely, or new accounts can be added on the right side of the screen. How much does Online Giving cost? It costs you absolutely nothing! What if I try Online Giving and don't like it? You can cancel your authorization by cancelling your gifts and donation dates at any time. How do I sign up for Online Giving? 1. Visit your church website at www.yourchurchwebsite.com 2. Click on the Online Giving link 3. Complete the online registration form 11 Pub M817 Online Giving Marketing Kit Button for Church Website Download the Online Giving button use it on your website to link members to your church’s Online Giving portal. The button will draw attention to Online Giving and make it easier for parishioners to find where they’re supposed to contribute. Printable Resources In-pew or Letter Insert A list of the benefits of Online Giving for families and churches on a brochure ideal for a pew insert or letter enclosure. Download template for easy customization and printing – 3 inserts per 8.5x11 page. Promotional Poster Customize this poster to any size and format you like and display in your church gathering spaces. Download template for easy customization and printing – 1 poster per 11x17 page. Mailing Insert Two-sided insert for your periodic mailings, like quarterly or end-of-year statements, stewardship efforts, or pledge drives. Change the content of these inserts to match your current marketing campaigns for even greater impact. Download template for easy customization and printing – 4 inserts per 8.5x11 page (print double sided). Offertory Cards 2 x 3.5 sized cards that you can provide in the pew for members to physically participate in the offertory. The 2 x 3.5 card is standard business card template size, making this a cost-effective, reusable offertory card that you can print yourself. For even greater visibility, print on brightly colored cardstock. When your cards start looking a bit too “used,” simply recycle them and print a fresh batch. Download template for easy customization and printing – 10 cards per 8.5x11 page. 12 Pub M817 Online Giving Marketing Kit Marketing Campaigns Use our customizable marketing campaigns or come up with your own creative ways to engage members and drive home the benefits of using your Online Giving program. You can download our campaign ideas—complete with ideas for themes, prizes, and promotions, as well as a campaign checklist to help you tailor your campaign and make it happen. Be a Saint | download worksheet Plan a campaign to coincide with All Saints Day or another feast day that is meaningful for your church. Set a goal for an achievable number of givers, and offer an incentive to families who make any online gift during this timeframe—this group can include members already using Online Giving. End of Year Giving | download worksheet The end of the year is a great time to promote Online Giving. Often people are looking to make a tax-deductable end-of-year contribution, and what better place to give to than their own church? Remind members that giving online means less transaction time—the money goes directly from their account to yours—and they can view and print a giving report at anytime, which is handy for taxes! Snowbirds and Vacationers | download worksheet Keep track of parishioners who go out of town for a season (or even just a weekend) by pinning their locations on a map prominently displayed in your church lobby. Encourage parishioners to stay connected through Online Giving. They can set up contributions before they leave! Their gifts will be processed and received as scheduled, regardless of where they are! Special Funds | download worksheet If some of your parishioners are having a hard time letting go of their envelopes, try introducing Online Giving to them by using it for payments and special funds. Add special funds so that members can pay for retreats, fundraisers, etc. via Online Giving. They’ll acclimate to the system without having to give up the familiarity of their envelopes or make the decision to switch right away. Why Not? | download worksheet ParishSOFT user Anne Good and her pastor sat in their parish office one afternoon and came up with a series of fun and catchy slogans, all born from reasons people should give online . . . or excuses they may use not to give online. Adapt Anne’s ideas to suit your own members. 13 Pub M817 Online Giving Marketing Kit