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MITTEILEN:
Nuance Mobile Care Available for T-Mobile USA Customers
T-Mobile Deploys Nuance Mobile Care Solution to Deliver Improved Customer
Experience, Operational Excellence in Customer Self-Care
BURLINGTON, MA, October 7, 2008 – Nuance Communications, Inc. (Nasdaq: NUAN)
today announced that T-Mobile USA, one of the fastest growing providers of wireless voice and
data services, is deploying Nuance’s Mobile Care solution on select T-Mobile handsets.
The new application will enable T-Mobile to provide its customers with a more intuitive, userfriendly experience, allowing them to automatically resolve common problems. T-Mobile
customers can now address such issues as diagnosing and repairing configuration problems,
along with making account and billing inquiries – all on their mobile phones. Pilots and trials in
both the U.S. and Europe have proven customers’ preference for on-device self-service.
“T-Mobile works toward delivering exceptional service to every customer, every day,” said
Warren McNeel, vice president of product development at T-Mobile USA. “Nuance Mobile Care
gives us the ability to provide a superior customer service experience and offers our customers
an easy way to learn about and use advanced services, right from the screen of their phone.”
“The growing complexity in devices and data service technologies has made it challenging for
wireless operator customer support and made it more difficult for subscribers to discover
beneficial services,” said J. Gerry Purdy, Ph.D., vice president and chief analyst, Mobile &
Wireless Communications at Frost & Sullivan. “Nuance Mobile Care represents an excellent
solution for T-Mobile that enables their customers to solve – right on the device - many of the
common problems they encounter, from checking their account balance and paying bills to
upgrading their data plans and setting up email.”
“T-Mobile is known for its great service, which reflects the company’s ongoing commitment to
meeting the needs of their customers.” said Mikael Berner, vice president and general manager
for Nuance Mobile Care. “With our Mobile Care solution, the bar has been raised for quality
customer service, helping companies reach the next plateau in customer satisfaction. Devices can
now solve problems and answer questions more quickly and easily than ever before.”
Nuance Mobile Care solutions can be embedded on a customer’s mobile device over-the-air
(OTA) or installed by the manufacturer. The interactive experiences, such as paying a bill, new
feature tutorials or relevant service discovery can be created by the operators and pushed OTA to
any device that supports Nuance Mobile Care. The product suite enables the delivery of
interactive promotions, the resolution of most customer support problems, and allows operators
to deliver a branded service experience to their subscribers.
About T-Mobile USA
Based in Bellevue, WA, T-Mobile USA, Inc. is the U.S. operation of Deutsche Telekom AG’s
Mobile Communications Business, and a wholly owned subsidiary of T-Mobile International,
one of the world’s leading companies in mobile communications. By the end of the second
quarter of 2008, 125 million mobile customers were served by the mobile communication
segments of the Deutsche Telekom group — 31.5 million by T-Mobile USA — all via a
common technology platform based on GSM, the world’s most widely used digital wireless
standard. T-Mobile’s innovative wireless products and services help empower people to connect
to those who matter most. Multiple independent research studies continue to rank T-Mobile
among the highest in numerous regions throughout the U.S. in wireless customer care and call
quality. For more information, please visit www.t-mobile.com. T-Mobile is a federally registered
trademark of Deutsche Telekom AG.
Nuance Communications, Inc.
Nuance Communications, Inc. (NASDAQ: NUAN) is a leading provider of speech and imaging
solutions for businesses and consumers around the world. Its technologies, applications and
services make the user experience more compelling by transforming the way people interact with
information and how they create, share and use documents. Every day, millions of users and
thousands of businesses experience Nuance’s proven applications. For more information, please
visit www.nuance.com.
Trademark reference: Nuance, and the Nuance logo are trademarks, registered trademarks or
brands of Nuance Communications, Inc. or its subsidiaries in the United States of America and
other countries. All other companies or product names are the property of the respective owners.
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