Richard D. Reichard
1830 Lancaster Ave,
Reynoldsburg, OH 43068-3189
(614) 864-2865
rdr@acm.org
SKILLS
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IT support management skills
International work experience in Europe and Asia
Business strategy and IT alignment skills
Project management skills
Process definition, implementation and certification skills (ISO 9000/TL9000)
Systems analysis and design skills
Presentation skills
Broad experience with wired and wireless telecommunications technologies
Broad experience with telecommunications network management systems
C#, Java, C++, C programming skills
Eclipse and Visual Studio development environments
Web programming skills including Expression Web, ASP.Net, XHTML, JavaScript, JSP, Perl,
and Flash
Data modeling and database design skills
Broad computing skills including experience in Windows, Linux, Unix (Solaris and HP-UX),
Mac OS X, and MVS computing environments
Windows 2003 Server, SQL Server, and IIS administration.
Real-time system software development
Technical course planning, preparation and delivery
EDUCATIONAL COACHING EXPERIENCE
7/06 – present. Muskingum College: Assistant Professor of Informatics.
Designed, Planned, Marketed Master of Information Strategy, Systems and Technology (MISST)
program
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MISST is an innovative, active-learning, project-based, professional Masters program that
bridges business strategy and technology.
defined the vision for the MISST program along with two faculty colleagues.
developed of the MISST curriculum and designed projects and learning modules that
supported the goals of the program along with two faculty colleagues.
developed the marketing messages as a member of the MISST leadership team and
participated in the recruiting of students to the MISST program.
designed and implemented the technology plan for the MISST program, selecting,
purchasing, deploying and testing technologies that supported the academic goals.
1/04 – 6/06. Muskingum College: Assistant Professor of Computer Science.
Member of Mathematics and Computer Science Department.
Courses taught:
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Introduction to Computing
Introduction to Computer Science (CS1)
Database Management
Data Structures and Algorithms
Computer Architecture
Operating Systems
Advanced Topics – Advanced Java Programming
Computer Science Seminar
1983-1987. University of Pittsburgh: Assistant Professor of Computer Science.
Taught 96 semester hours of computer science and mathematics. Served as the advisor to the
student chapter of the ACM. Supervised many student projects.
Courses taught:
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Introduction to FORTRAN
Introduction to Computer Science
Information Structures
Data Structures and Files
Discrete Mathematics
Systems Programming
Operating Systems
Programming Languages Survey
Programming Languages - Design and Implementation
C Programming
SOFTWARE DESIGN, DEVELOPMENT and SUPPORT EXPERIENCE
6/99-12/03. Lucent Technologies – Bell Laboratories - Wireless Networks Group – AMPS/PCS
Operations Management Platform (OMP) Development Group - Columbus, Ohio
Feature Developer working on Wireless Element Management System (EMS) Application.
Responsible for development of EMS GUI web pages for management of Lucent Wireless
Network Elements.
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Designed, developed and tested many new GUI pages and modified several others to
support new wireless network fault management features on the EMS. Worked in Java
and JSP on EMS GUI. Worked with Java Swing components and Java Event Model.
Worked in C++ on EMS Object Server. Used SNMP and CORBA to support three-tier
distributed architecture.
Responsible for planning, regression testing the EMS migration to Solaris 9. Converted
configuration procedures and scripts to use the free OpenSSH version of Secure Shell
(SSH) to reduce the cost of the EMS product.
Feature Developer for SDP Migration to AP feature
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Part of a select team of developers chosen to port Status Display Pages from Executive
Cellular Processor (on a AT&T 3B20 running Unix RTR) to the new Applications
Platform (on a Sun UltraSparc II based processor running Solaris 8) in shortened
interval to facilitate customer 700K Busy Hour Call Attempts feature. Participated in
design, code and testing of feature. Completed work on schedule in June ‘01 with
quality. Development done by geographically dispersed development team. Work done
in C and C++.
System Architect for OMP
Responsible for OMP hardware migration planning and next generation architecture work.
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Architect for standalone OMP, a new version of OMP.
Initiated features to harden system security of OMP.
Served on department feature estimation team.
Developer performing OMP maintenance and field support function.
Responsible for diagnosing and fixing field and lab problems discovered on the OMP product.
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rapidly integrated new network terminal server (Xyplex) into OMP design when old supplier
(Nortel) abruptly cut off supplies of the old terminal server.
solved several long standing problems on the OMP product including problems with the
virtual TTYs and message visibility tool.
served on the department “value in people” (VIP) committee to improve the department
work environment.
Developed multiple dynamically updateable web pages to allow department members to
share information with one another on competitors, technology and the wireless
marketplace.
2/98-5/99. Lucent Technologies Wireless Networks Group – Asia/Pacific Regional Technical
Center, Kuala Lumpur, Malaysia – GSM Operations and Maintenance Center (OMC) Customer
Technical Support Group
Manager of Regional Technical Support Team supporting OMC-2000 products
Responsible for the deployment and tier 2 (regional) support of the Lucent Technologies OMC
of the GSM (Global System for Mobile Communications) product line. Responsible for the
development and the management of a team of engineers.
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assembled an OMC support and deployment team of seven engineers.
team provided customer support of 7 customers in 5 Asia/Pacific countries
team performed deployment of 4 OMCs in China.
provided planning, coaching, evaluation, technical assistance, and administrative
assistance to my team
developed a process document for the RTC CTS organization by involving other members
of the team and all suppliers and customers of our work.
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provided problem verification, documentation, resolution and resolution testing for OMC2000 product for several customer reported problems.
2/97-1/98. Lucent Technologies Malaysia – Customer Operations and Project Management
Department
Technical Support Engineer for OMC-2000 and SMSCB products
Responsible for the deployment and tier 1 (in-country) support for the Lucent Technologies
OMC and Short Message Service Cell Broadcast (SMSCB) network elements of the Lucent
Technologies GSM product line deployed in Malaysia. Also responsible for development of
Malaysian staff to perform OMC and SMSCB support.
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deployed OMC releases in four sites in Malaysia.
provided problem verification, documentation, resolution and resolution testing for OMC2000 product for numerous customer reported problems.
demonstrated OMC at Asia Telkom’97 trade show in Singapore.
provided support to customer during X.25 network reconfiguration and remote workstation
configuration to support SMSCB system integration.
wrote several tools to support analysis of network configuration parameters and trouble
ticket management.
played major part in development of service contract language for 15 month service
contract signed with the customer.
played major role in the development of operational processes for the local customer
support organization. Organization later received ISO 9002 certification.
developed two Malaysian colleagues to perform OMC and SMSCB support after my
departure.
8/94-1/97. Lucent Technologies – Bell Laboratories - Network Configuration Management
Systems Department, Columbus, Ohio.
Deployment Engineer for OMC-2000 product
Responsible for deployment of and providing tier 3 technical support for the AT&T OMC
component of the AT&T GSM product line.
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deployed OMC releases in four sites in Malaysia and Brunei.
conducted First Office Application (FOA) of OMC load in Malaysia.
wrote deployment plan for OMC release.
supported OMC release at customer site in Penang, Malaysia for 7 weeks.
planned, ordered, staged, installed OMC systems in Hilversum, Holland, and Nuremberg,
Germany.
staged and supported AT&T OMC demonstration system at Telcom’95 trade show in
Geneva, Switzerland.
managed licensing of third party software for the OMC product.
documented the process for staging an OMC product in the AT&T Product Integration
Center.
1/93-7/94. AT&T Bell Laboratories -Traffic Data Collection and Engineering Department,
Columbus, Ohio.
Product Developer
Responsible for the design and development of the OA&M subsystem for the NTMOS FrontEnd Processor (FEP) produced for GTE.
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ported EADAS 1BED6 to Sun SparcStation-10 environment.
setup development build environment for FEP product.
wrote the interface specification between the FEP and NTMOS and the FEP and the GTE
switch.
used BaseWorX ROAM middle-ware to design and implement the FEP OA&M, including
error and audit logging, log management, execution management, installation and patch
procedures, documentation, tracing, backup and restore procedures.
5/87-12/92. AT&T Bell Laboratories - Signaling Transfer Point (STP) Department, Columbus,
Ohio.
Feature Developer for Signaling subsystem of the Alternate Signaling Interface (ASI).
Responsible for the development of requirements, the design, coding, and testing of real-time
software for AT&T’s Number 2 Signaling Transfer Point (2STP).
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designed, implemented and tested the initialization strategy for the Alternate Signaling
Interface network management process.
ported network management code from a UNIX RTR environment to a UNIX SVR4
environment.
redesigned and implemented link changeover/changeback code.
Feature Engineer for the Full Point Code Routing (FPCR) Feature
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participated in requirements development for FPCR feature.
wrote the high-level design for the feature and the low-level design for the routing and
database functional areas.
organized a team of 12 developers, decomposing the feature into individual assignments
and establishing and monitoring the schedule.
coded and unit tested the database design.
feature tested the complete feature.
provided feature support during system test.
feature delivered on-time with full functionality.
Feature Engineer for the LATA Routing Feature
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participated in the requirements development for the LATA Routing feature.
wrote the high-level design for the feature.
Feature Engineer for the A-Link Access Feature
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designed, coded and tested this feature.
feature completed on-time with full-functionality.
Feature Developer for the Network Interconnect Feature
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participated in the redesign of the routing data tables in the 2STP.
designed, coded and tested and documented a set of data access macros for the
redesigned data tables.
received recognition for exceptionally high-quality code.
EDUCATIONAL BACKGROUND
2006. DeVry University Keller Graduate School of Management. Earned Master of Information
Systems Management (MISM) degree with Distinction.
1983. University of Pittsburgh: Earned Master of Science (MS) degree in Computer Science.
1981. University of Dayton: Earned Bachelor of Science (BS) degree in Computer Science.
CERTIFICATIONS
PROFESSIONAL MEMBERSHIPS
Member of national Association for Computing Machinery (ACM).