YMCA STAFF TRAINING CHECKLIST
SECTIONS TO BE COVERED:
1.
2.
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6.
7.
YMCA KNOWLEDGE
CUSTOMER SERVICE
PROGRAM KNOWLEDGE
COMMUNICATION
ADMINISTRATION
FACILITY
EMERGENCY PROCEDURES
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1. YMCA Knowledge
In general it is good for staff to have broad understanding of the role of the
YMCA locally, provincially, nationally and internationally.
 YMCA of Regina
New Staff Training Presentation
Staff training power point
 YMCA Canada Structure & Services
- accessing resources - E-LAB SERVICES
- YMCA Canada – website – a source of valuable information on various
programs
 MRC Structure & Services
- accessing resources
 YMCA USA
 YMCA Training Opportunities
- Management Training
- Leadership College
Mission & Values Presentation
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http://regina.ymca.ca/mission values.ppt
2. Customer Service
Training for staff doing tours
http://regina.ymca.ca/tours.ppt
Telephone Standards Training for new staff
http://regina.ymca.ca/Telephone
standards - Regina.ppt
3. Program Knowledge
Much of the information on present programs is available on the website. As well
brochures/pamphlets exist for many programs or program areas.
4. Communications
Network
 -"Public on Regina"
 Personal Site on Public
 YMCA Web Site
 Home Page
 Staff Training Tutorial
 Email Usage
 Group emails – Example: program@regina.ymca.ca
 Central Filing System
 Backing Up your own computer system
Phone System
 User Instructions
 Mailbox
 Message Retrieving
 Add staff name to main phone list & update all staff
Front Desk
 Log Book
 Sign In/Out Board (if applicable)
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5. Administration
Policy Procedures Manual
Policy Procedures
Child Abuse Manual
Child Abuse
Privacy Act
Privacy Act
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Application
Resume
Federal TD1 Form
Provincial TD1 Form
Payroll Information / Void Cheque
Letter of Employment
Employee policy sign offs
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Criminal Record Check
References Checked
Staff Membership Application
Qualifications Record
Uniform Issued
Name Tag Issued
Parking
 Paid Option
 Parking Pass Issued
 Policy
Policy Review
 Job Description
 Payroll Policy, Time & Attendance
 Quality Guidelines
Instructions
 YMCA Benefits
 Smoking Policy
-Health & Dental benefits (if
 Emergency Procedures Manual
applicable)
-Wellness Policy - Usage of the Fitness Areas
 Scheduling
 Keys
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6. Facility Orientation – DT Centre
Main Floor
Member Services Area
Reception
First Aid Kit
Keys
Sports Equipment
 Photocopy Room
Information Bulletin Board
Mailboxes
Photocopier/Fax Machine
 Brochure Rack
 Janitors Room
Brooms and Mops
Water
 Tuck Shop
 Gym
Equipment Room
Curtain
 Racquetball Courts 1&2
 Squash Courts 3&4
 Male Locker Room
 Female Locker Room
 Female Membership Plus Locker Room
 Massage Reception
 Male Membership Plus Locker Room
 Daycare
Nap Room
Storage Room (Microwave)
Bathrooms
 Elevator
 Washrooms (Auditorium Hallway)
 Auditorium
Indoor Playground
Storage Room
Offices
CEO, Administrative Support/ Community Relations & Philanthropy Director
General Manager, Community Development & Childcare
Community Development
Aquatics Director
Child Care Services Director
Any other offices and staff that may be important to the department
 Room 3&4
Childcare
 Room 6
Kiddie Kare
 Family Change Room
 Room 7
Childcare
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Pool Viewing Room
Pool
Main
Small
Pool Office
First Aid Kit
Second Floor
 Multipurpose Room
AV Closet
 Power Pacing Area
 Conditioning Centre
 Offices:
 Fitness Director
 Fitness Coordinator
 Washrooms
 Track
First Aid Kit
Third Floor
 Residence
 Supported Independent Living Program – Rooms 1-4, Office & Lounge
 Maintenance Room
 Washrooms
 Meeting Rooms – 302, 306/7 Craft Room 305
 Offices
 Before & After School program
 Prenatal Counselor
 Alternative Suspension
 Accounting/Class/Payroll
 Manager of Finance and Administration
Basement
 Shop
 Judo Rooms
 Paper Room
Outside
 Daycare Play Space # 1 & #2
 Staff Parking
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4. Emergency Procedures
Supervisors are responsible to ensure that staff receive training as necessary for
their position in a timely fashion shortly after commencement of their position.
Online Training Resources:
Emergency Procedures
Emergency Procedures
Emergency Procedures Quiz
Quiz
Emergency Procedures Quiz Answers
Quiz Answers
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