SIR Exam 1

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SIR Exam # 1

Should an intoxicated patron get in a vehicle and drive away, the right course of action is to:

All of the above (call the police, write down the description of the car, write down the direction the car is travelling)

To be sure you are informed of all your legal obligations; licensees, managers and servers should regularly refer to:

The Liquor Control and Licensing Act, Regulation and licensee guide

If you did not know a customer was intoxicated, you cannot be held liable for anything that happens to that patron.

False

Licensees and staff must protect patrons from harm related to drinking:

Both on and off the premises

A person can be guilty of impaired driving even though their BAC is below .08%.

True Stumbling

Signs of intoxication include: A house policy should include ways to prevent:

All of the above (underage drinking, intoxication, overcrowding)

The goal of Serving it Right is to:

All of the above (create a professional approach to serving alcohol, encourage a responsible and caring approach to serving alcohol, keep customers and the public safe while drinking)

Mixing alcohol and other drugs:

All of the above (often intensifies effects, can produce tragic consequences, increases the risk of accidental injury)

SIR Exam # 1

A person with a high tolerance takes more alcohol to show signs of visible intoxication, often resulting in:

An underestimation of the patron’s intoxication

According to the Centre for Addictions Research of BC, illicit drug addiction causes more harm in terms of premature deaths and in health, social, and economic costs than alcohol addiction.

False

The best time to record events in a logbook is:

When information is still fresh in your mind

Your legal duties as a licensed establishment include:

All of the above (serving only patrons old enough to drink, refusing entry or service to intoxicated people, serving no-one to the point of intoxication)

Recent decisions in court related to the sales and service of alcohol have:

Held those serving alcohol responsible for damage done by intoxicated patrons to themselves or others

__________ people are less affected by intoxication because they break down alcohol faster, have more blood in their systems, and process alcohol more efficiently.

Young

Writing house policies down:

All of the above (forces management to think them through, shows staff that the policies and management are serious, makes everyone’s roles clear)

All of the following are factors that influence intoxication EXCEPT:

Personality

SIR Exam # 1

Faced with an intoxicated patron, the establishment is now legally responsible to ensure that:

All of the above (duty of care is maintained, service is discontinued, the patron arrives home or to a safe place)

laws on: must:

Include one from a government agency

Control and Licensing Act: The Liquor Control and Licensing Act does not include

The food-safety standards in a licensed establishment

When checking ID, the two acceptable pieces of ID When an establishment fails to comply with the Liquor

All of the above (the Liquor Control and Licensing Branch may cancel the license, the Liquor Control and Licensing Branch may impose monetary penalties on the licensee, the police may take the licensee to court)

Legally, you are required to refuse service to:

A & C (minors, intoxicated patrons)

responsibility of: Being alert to potential problems with patrons is the

Anyone who is in a position to watch customers’ behavior

To avoid over-service, servers should:

Promote non-alcoholic alternatives

Which of the following is NOT a way to prevent intoxication through customer service?

Believe that “the customer is always right”

a backup co-worker should:

Stand by and assist if the need arises

When a team member is about to discontinue service,

SIR Exam # 1

Whether or not you or your staff requires a Serving it Right certificate generally depends on the type of:

Liquor license you have

patron: Servers and licensees must ensure an intoxicated

Has a ride home or to a place where he or she can sober up

If an intoxicated patron has agreed to take a taxi home, your next step to avoid legal liability is to:

Ensure they actually get into a taxi

To avoid over service, if guests are moving from the bar into your section in a restaurant, check with a co worker as to:

How much they have been served

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