Very flexible and self motivated team player, who also has a proactive and enthusiastic approach to work. Enjoys problem solving and information gathering for accurate solutions. Multi tasks well and performs under pressure. Enjoys working in a busy environment. Has a proactive and enthusiastic approach to work life and thrives on responsibility.
Over 8 years of experience on client sites interacting with senior management and internal and external stakeholders.
Has also been a consistent high call closer during his roles in the Desktop and Server support arenas. Strives to do the best job he can.
Shows a career progression and versatility. Did 2 nd and 3 rd line support during the first 4 years then Technical roles since the end of 2004 applying the gained experience in the hands-on support analyst roles and IT Architecture education at Capgemini University, Paris.
Holds SC security clearance with the MoD and Home Office .
Windows Server NT4 / 2000 / 2003/2008, Hyper-V
TCP/IP, DHCP, DNS and WINS
Active Directory 2000 / 2003 and Group Policy
Microsoft Exchange 5.5 / 2003/2007
Windows SQL Server 2000 / 2005
Terminal Services, Remote Admin 2.2, MOM 2005
Windows NT4 / 2000 / XP Workstation
MS Virtual Server 2005, VMWare vSphere v4,
EMC² SAN
SharePoint/MOSS 2007
Symantec Ghost, BackUp Exec
BrightStor ArcServe 11.5
SCCM
Remedy Incident Management
Restoring into Oracle 9.2 with RMAN
Borland Star Team 2005
– Test Director v8.0 SP2
WSUS
Experienced at managing people
Good team player
Very easy to direct
Good listener
Analytical, good at problem solving
Interacts well with colleagues
Encourages colleagues to perform well
Adaptable
Good communicator
Good at knowledge sharing
Positive
Assertive
Confident in seeking assistance
Fluent Spanish speaker
Technical Training and Certification
ISEB/ISTQB Software Testing Foundation
EMC
² – Storage Technology Foundation
MCP, MCSE, MCSE + I Certified
Windows 2003
– Network Essentials and Implementing Windows 2003 Infrastructure
Windows 2003 Active Directory
– Infrastructure and Planning a Network
Windows 2003 – Directory Services Design
Windows XP – Installing, Configuring and Administering Windows XP
Implementing and Maintaining Exchange Server 2003
Installing and Administering SQL 2000 Server
HP OpenView – Radia Configuration Server
Professional Training
Integrated Architecture Framework – Capgemini University, Paris, France
ITIL Overview
Essentials of Internal Consulting
Internal Consulting Skills
The Technical Professional as an Internal Consultant
Establishing a Relationship with Internal Clients
Resistance and Technical Professional Consultants
Creating Effective Contracts
Commercial Awareness
- 1 -


At Kao Brands successfully delivered an end-to-end VMWare and Windows infrastructure project. Working with stakeholders and third party suppliers in Germany, US and UK the project was delivered ahead of schedule and below budget.

Successfully applied technical know-how, team leadership skills, business acumen, and a clear understanding of the requirements, to built and carry out a Disaster Recovery test solution at Coca-
Cola’s
European Headquarter in Brussels, Belgium. The project was scheduled to take three months but it was completed and delivered in two.

Efficiently and speedily carried out Infrastructure and Application Discovery role to help Capgemini complete one of its biggest commercial successes: A migration of 110000 users from Windows NT4 to Windows XP at
Her Majesty Revenue and Customs. On time and within budget. At the time, the biggest such project and successes in Europe.
Cable & Wireless
–
Aug 2011 to present.
Apr 2011
– Aug 2011
KAO Brands
Mar 2011 – Mar 2011
IBM for the
Department for
Environment, Food and Rural Affairs
Nov 2010 – Jan 2011
The National
Archives
Aug 2010
– Sep 2010
Capita IT Services
Apr 2009
– Jul 2010
Capita IT Services
Microsoft Engineer
– Security Cleared role for MoJ projects

To implement complex Microsoft server solutions, with responsibility for implementation, verification and documentation of solutions. Consults with and review the work of other engineers in related project areas.

Lead virtual teams of Implementation Engineers to deliver new Hosting services. Develop and maintain good relationships within the Hosting organisation to facilitate the delivery of new Hosting services.

Provide technical support and guidance to Project Managers, to support the implementation of new Hosting services.
Technical Project Engineer

Hands-on role to set up a new infrastructure at KAO Brands Mayfair office. HP Hardware,
Iomega Storage, Windows Server 2008, VMWare ESX 4, integration into existing Active
Directory domain over WAN, Cisco LAN and WiFi . Create and manage Project Plan, 3 rd party contractors, suppliers and stake holders in the UK, US and Germany.
Migration Infrastructure Systems Engineer

MS Hyper-V and MS Server 2008 Core project to migrate out of support hardware, operating system, applications and file and print services onto a Windows virtualized platform using HP hardware, Windows Hyper-V virtual server, Windows Server 2008 Core and SQL databases. Migration included raising the infrastructure from 2003 to 2008
Functional Level. The platforms have to be built into an Active Directory and DNS integrated infrastructure. Located at 5 regional locations connected via a high speed network back to the main data warehouse in the south of England. This activity had to be conducted without interruption to services or adverse effect on current Service Level
Agreements.
Infrastructure Specialist/Engineer

Hands-on, security Cleared role at The National Archives working as part of the ICT
Systems and Network Team reporting directly to the Systems and Network Manager. This is a hand-on role working with business-critical servers. NetApp filers, NetBackup servers and tape libraries/robots, Sharepoint Site, Application, Database and ISS, Widows
2003/2008, Exchange 2007, VMWare vSphere/vCentre v4, SCCM Software Packaging,
Active Directory, SQL 2005, Terminal Services, server builds, clustering and high availability. Liaise with Database and Network teams to realise ongoing project objectives.
Project Engineer

SUN Solaris Physical to Virtual transformation to give Capita Cloud Computing capability and enable it to offer an improved market offering. One of the first steps was to migrate over 100 physical Sun Solaris servers over to a LDOM, virtual environment. This was following Prince2 methodology and staying within ITIL change control and processes.
Project Plan, Resource Planning, staying within Budget and Communication. Manage
Server, Network, Database and Application streams. Application Discovery, production of
High Level Designs, Low Level designs, Walk Through guides, analyse dependencies, constrains and migration approach.
Infrastructure Specialist – hands-on contract at the Criminal Records Bureau data centre in Kent

SC cleared role for the Criminal Records Bureau via Capita. Based in Kent, South East
England.

Infrastructure Specialist with strong technical background responsible for Project
Coordination and Infrastructure Implementation and maintenance at the CRB’s data
2

Dec 2008 – Jan 2009
Steria
Feb 2008 – Nov 2008
EDS
Aug 2007
– Oct 2007
Computer Futures
Mar 2007
– Jul 2007
Capgemini centre in Kent and Disaster Recovery site.

Liaise with third party suppliers for the deployment, implementation and realization of project stages.

Coordination of tasks for in-house engineering teams and 3rd party suppliers.

Reporting to Project Managers, Service Delivery Manager and Technical Design
Authorities to assist in coordination and planning of project objectives.

Review, update and generate technical documentation.
Environment Support Analyst – contract at Marks & Spencer, Stockley Park, Middlesex

Part of a team responsible for building, maintain and support Marks & Spencer test stores infrastructure and disaster recovery processes within the pre-production test environment.
This includes the application of hardware and software releases. The Client environment consist of Windows XP workstation configured as a Point of Sale (PoS) management console, Windows NT4 for tills, plus touch screens, receipt printers, weigh scales and barcode scanners. The back-end consists of Windows Servers and PoS back office component such as SQL and Seagate Backup Exec.
Project Trials Deputy Team Leader – EDS contract at the Ministry of Defence, Reading,
Berkshire

In July promoted from Trials Analyst to Project Trials Deputy Team Leader responsible for facilitating trial activities, liaising with the Client, Service Delivery and Engineering teams.

Trials Analyst. Client facing, end to end User Acceptance Testing. It involves creating scripts from infrastructure component usage scenarios. It requires high and low level understanding of Netcool/IBM Tivoli, Citrix, HP Openview Radia, Oracle 10g, Unix,
Windows Server, Veritas Netbackup, Sharepoint/MOSS 2007 and EMC SAN storage.
Tools used include Borland Star Team 2005 and Test Director v8.0 SP2.

After running the test scripts, a report containing results is generated. o If the trail fails, the report would include the nature of the failures and if appropriate, possible work-around. o If a work-around at the time of the trial is not feasible, recommend actions and follow ups to be taken.
Infrastructure Analyst, Disaster Recovery - The Coca-Cola Company, European
Headquarters, Brussels, Belgium

Disaster Recovery project on applications that The Coca-Cola Company has deemed as critical to its business continuity across Western Europe. Applications were hosted at the
Brussels Data Centre and accessed by all regional/country offices in Western Europe.
Approximately 250 databases.

Determined Recovery Point Objective and Recovery Time Objective.

At the request of Coca-Cola, an evaluation and comparison between VMWare ESX v3 and Microsoft Virtual Server 2005 R2 was carried out. The Microsoft solution was chosen for its simplicity and contribution to shorter Recovery Time Objective.

Directed application development teams, infrastructure teams and network teams in order to recreate the live environment in a Disaster Recovery Area located at a separate location in Brussels.

The logical components consisted of Microsoft Server 2003, Microsoft Virtual Server 2005
R2, Oracle 9i, Oracle 10g Express, Lotus Notes and ARCServe.

The deliverable was a complete set of documentation describing the end-to-end process of recovery, from a Disaster Recovery being declared to user testing and acceptance.
Infrastructure Analyst, DHCP dependency analysis
– Her Majesty Revenue and
Customs, Telford

Application discovery and analysis to identify application dependencies on known
Reserved DHCP IP addresses.

It required detailed understanding of business requirement and goals.

It entailed carrying out discussion with architects, security teams, application designers, server and network teams as well as 3 rd party vendors and suppliers. The list of applications to be analysed had in excess of 600 entries.

The resulting nature of the report would generate delicate information that had to be treated with strict confidentiality.
3

Nov 2004 – Feb 2007
Capgemini
May 2004
– Oct 2004
Capgemini
Apr 2004 - Apr 2004
Capgemini
Oct 2002 – Apr 2004
Capgemini
Oct 2002 – Oct 2002
Capgemini
Oct 2000
– Oct 2002
Capgemini
Infrastructure Analyst, Application Migration – Her Majesty Revenue and Customs,
Telford

Part of a programme whose objective was to carry out a technology refresh for 110000 users from Windows NT4 Workstation and Server, to Windows XP Workstation, Server
2003 and Active Directory. This also included upgrading the software delivery mechanism to HP Openview Radia 4.0. At the time, the biggest such programme in Europe.

Within the above program, was part of a team responsible for the architectural analysis of
800 applications and verification of their compatibility/certification for use in a locked down
Windows XP environment, Server 2003 and Active Directory infrastructure.

Packaging, testing and evaluation of full application architecture in a controlled test environment using virtualisation technology (VMWare ESX and VMWare 5.5), Radia and
Active Directory

Programme was deli vered on time and within budget, becoming one of Capgemini’s biggest successes.
Technical Role – Vodafone Retail, Newbury

Part of a programme whose objective was to upgrade the Desktop and Server infrastructure to enable the upgrade to a new Electronic Point of Sale (EPoS) system.

Within the above programme, Team leader (2) responsible for delivering the design, plan and document a technical solution that would meet the clients requirements.

Solution consisted on the implementation of Windows XP, Server 2003 and Active
Directory.

The solution was implemented in 320 Vodafone Retail outlets across the UK, each having
4 to 10 EPoS terminals.

The quality of the work was outstanding and as a result achieved promotion.
Technical Author
– TDG, Sale, Greater Manchester

Engagement to assist on the development, planning and implementation of a Windows
XP, Server 2003 and Active Directory infrastructure.

Creation of walk through step-by-step user guides and documentation

The technical documentation had to be written in Spanish.
Technical Role then Support Analyst
– Westminster City Council, London

Part of a project to help design, plan and implement a Windows 2000, Server 2000 and
Active directory infrastructure for a new call centre consisting of 100 users.

When the above project came to a conclusion, joined the existing Server and Desktop support team.

Support and administer Exchange 5.5

Worked with Dell, HP\Compaq hardware.

Fault finding, call resolution and build/re-build servers.

Performing Backups and Restores of Systems and Data for on-site servers using Backup
Exec 10.0.

Implementing changes to the server infrastructure.

Maintain Windows NT4 File and Print servers
Analyst – Internal Capgemini Deutschland GmbH

Assignment to assist Capgemini ’s networks team in the resolution of network connectivity issues that were being experienced by Capgemini’s consultants on a client engagement in
Germany.

Resolution consisted on troubleshooting TCP/IP through networks and Firewalls, identifying the issue and implementing a solution.

Issue was successfully resolved in 4 days.
Support Analyst
– Internal Capgemini + Ernst & Young + Axa Equity & Law

Supporting 1500 users on Windows 2000, Windows 95 and Windows NT 4.0 Workstation.

Took part and assisted with a Windows 2000 Rollout.

Supported 3 London sites.

Fault diagnosis and resolution.

One of the highest call closer on the internal account.

Deputised as Assistant Team Leader during annual leave and sickness.


4

Oct 1989 – Sep 2000
Non-IT related employment

Arrived in the UK from Zimbabwe and worked as a Sales Engineer in the Automation,
Processing and Manufacturing industries.

Not being IT related, this period has been omitted from this CV. However, is happy to discuss and expand on this period at a formal interview.
1980 – 1984
Bulawayo Technical College, Zimbabwe
Certification in Electrical Engineering
Certificate on Electronics for Industry
Certificate on Introduction to Computers
Gifford Boarding High School, Bulawayo, Zimbabwe
O Level in Spanish, Engineering, General Science, Mathematics
1978 – 1979
Other Qualifications
Ski Guide – Ski Club of Great Britain
First Aid (for the above)
Marital status Single
Interest & Hobbies Ski guide for the Ski Club of Great Britain
Recreational runner (3 times a week)
Guitar player in a band.
Driving License Full/Clean
5