Communication Channels
Running Head: COMMUNICATION CHANNELS
Communication Channels
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Health Care Communication Strategies HCS/320
February 5, 2010
Terrence Brown
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Communication Channels
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Communication Channels
Communication is illustrated as “the procedure in which one makes efforts to generate
a mutual consideration with others” (Absolute Astronomy, 2009). Communication is an
imperative factor of any kind of organization and can be delivered as verbally and nonverbally in cooperation as it come up to distributing and achieving information by means of
others. The procedures or methods by which communication is originated are exposed by the
information that is attempting to become shared in an organization. There are a number of
diverse varieties of straits like as printed shape that takes account of e-mail, text, or fax. Faceto-face or by phone calls are the verbal shapes of communication straits. Because information
is an imperative feature to any organization and is exploited as a manner either to distribute
information with others or to call somewhat to exploit, awareness about the straits that are
exploited to commune with others is really significant.
Organizations
Legacy Hospice
To access the workers, the community, other organizations, and the patients under
treatment, Legacy Hospice makes use of the communication procedures that consists of
written or printed and the verbal techniques of communication equally. Inside any
organization, the techniques similar to face-to-face verbal communication, phone calls,
printed messaging, face sheets, notes, and e-mails are exploited during conversation with
other workers by means to exceed and distribute information to all of those that are in
requirement. These techniques are frequently applied by means to notify a personage about an
alteration in a patient’s state, program transforms, novel confesses, and any other information
that will facilitate one as it moves toward the care of a patient.
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The most habitually exploited techniques during conversation with the community are
given as booklets, commercials, confronting each other, and radio ads. To amplify business
for any organization and to updates the persons of the choices that hospice can supply to a
person having requirement and his or her family these techniques are most frequently
employed. Procedures of verbal and non-verbal communication exploited during conversation
of information to any organization consist of faxes, emails, phone calls, and letters. Transfers
and billing intensions are the motives for conversing with other organizations. While
communing with the patients concerned inside the organization in relation to handling and
health allied situation schemes like as confronting each other, phone calls, brochures, videos,
and mails are operated.
Commerce Vision Center
There are two main communication conduits as verbal and non-verbal or written
communications that are utilized at Commerce Vision Center. Verbal communication is not
only exploited among the doctor and patients, or among the doctor and workers, but it is also
applied among the staff and patients. An optometrist makes use of verbal communication at
what time doing eye assessments by inquiring from the patient definite problems concerning
his or her visualization. The doctor applies verbal communication as providing responses to
the patients regarding the health of their eyes as well. Since performing with the patients, the
workers make use of verbal communication. The workers have to make sure the patients that
they think about the health of their eyes in reality. Verbal communication is utilized as talking
among collaborators. To make sure that they possess efficient product, partners should
converse proficiently among each other. Doctors makes use of physicians in verbal
communication as “Physician-centered communication in which doctors carry out the
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majority of the chatting, prefer informal topics, and commence and finish communication
events” ( du Pre’, para.9). “Doctors have a propensity to emphasize themselves verbally and
nonverbally, inquire strained questions, and obstruct conversation of extremely disturbing
topics as well” ( du Pre’, para.12). As verbal communication is significant aspect of
communication at Commerce Vision Center, written or printed communication is also
presently imperative constituent of communication at Commerce Vision Center. Workers also
make use of printed or written communication regularly for the reason that there are yet
present paper charts in the place of work. These diagrams have until now to be transformed to
a paperless structure. An worker has to make persuaded that the whole thing is renowned
correctly in the patient’s diagrams to ensure that everybody recognizes about what is the
patient’s judgment, or what is the accurate instruction for spectacles or associates. Written
communication is an imperative element of conversing with other organizations as well like
as listing indemnity companies and submitting patients to other headquarters. An optometrist
has to make sure that the appropriate certification is in the tables to receipt the assurance
company for the executed events. If the assurance company resolute to inspect the
headquarters, as if the certification is not suitable, then the doctor could come across the
outcomes. As submitting patients to specialist like as ophthalmologist for cataract surgical
procedure or a retina specialist for a removed retina, written communication is frequently
exploited frequently.
Coleman and Associates
To manage the billing and termination calls from the consumers in relation to the
internet practices, a constricted call center of Coleman and Associates is engaged by Verizon.
Verbal communication primarily over the telephone line is the number one communication
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conduit inside this organization. By means of hundreds of consumers per day, the ambassador
used up seven hours of their day appointing in verbal communication. With no efficient verbal
communication, the commissioner will not be capable to manage the call and the
requirements of the purchaser will not be contented. Administrators verbally instruct and give
confidence to their agents to complete their anticipated purposes. Immediate messaging is one
further strait exploited in communication. There are two constructions inside this position and
personally communication is constantly not an opportunity at what time a representative is
taking a seat at their counter captivating calls. Immediate messaging permits the workers to
inquire for assist, converse with his or her administrator, or verbalize with any more Verizon
worker in a new condition from the console of one’s own writing desk. Email is the final
significant strait. All statements thrower to the floorboards are propelled in the course of
emails. This is to make sure that it arrives at all workers and all workers are ready to
responsive of definite transforms. Penalty and sponsorships vary in Verizon monthly and
transporting emails concerning these amends facilitate the agent properly carry out his or her
tasks as supporting consumers.
Comparison
While contrasting all three of these organizations one can perceive that how comparable
they are in spite of their managerial dissimilarity. One can observe that verbal and printed
communication shows a main aspect in communication among managers, workers, associates,
patients, and consumers, whether it is a call center, visualization center, or a hospice supplier.
Legacy Hospice and Commerce Vision Center make use of written communication mutually
to extend health information to other doctors, patients, and utilize it as a shape of
announcement. On the opposite side, Coleman and Associates mostly bond to email and
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online sites to extend information and publicize their creation. In spite of their distinctions,
every organization should converse successfully in any mode that is essential to scuttle an
effectual organization.
Improvements
Each headquarter could enhance their verbal communication expertise as well as their
printed communication expertise similar to the majority of the workplaces or organizations.
As conversing with others, there is extent for the enhancement for all time. To make sure that
workers correctly understood what is anticipated of them to improve any unreturned queries,
doctors and directors must get better his or her verbal communication skillfulness as well.
Investigating about written communication to ensure the whole thing is precise and properly
printed that can assist to improve any misconceptions that could happen from evaluating the
printed text. Permitting the person who reads to recognize a definite pitch from credentials
can assist to ensure not anything is taken out of framework. Every worker desires to make
certain that he or she is manuscript, whether printed or by electronic means, all patient and
purchaser information. Containing this renowned information will accumulate time as a result
the purchaser or patient does not have to re-explain him or herself all time they call or appear
into the workplace.
Conclusion
“Communication as taking place in our families, with friends, or at workplace is the
base of all associations. How we commune honestly narrates to the worth of an understanding
or association” (Communication is Key, 2005). Organizations will disintegrate with no
suitable communication. Communication is exploited in our daily life whether it be verbal,
printed, or in the course of body speech, and signs. A consumer or patient’s former intuition is
Communication Channels
typically found on the communication that he or she takes delivery of while having
appointment to an organization. Including links that are correctly educated in the essential
communication can make sure that a patient or customer’s understanding is a helpful and in
revisit can facilitate an assurance of an organization’s usefulness and endurance.
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References
Absolute Astronomy. (2009). Communication. Retrieved on January 22, 2009, from
http://www.absoluteastronomy.com/topics/Communication
Du Pre’,A.d.(2005). Patient-Caregiver Communication. Retrieved on February 4, 2010 from
https://ecampus.Phoenix.edu/content/eBookLibrary2/content/eReader.aspx?assetMetald=218b
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setpdfdataid=7511f80b-5cb8-47d1-a0bb-53bde1675663
Hurd, G (November 2005). Communication is Key. Total Health, 27(5), 53-54. Retrieved on
February 5, 2010 from
http://web.ebscohost.com/ehost/detail?vid=3&hid=106&sid=72a2a722-e7c5-4390b773ca5eeb422bdd%40sessionmgr110&bdata=JnNpdGU9ZWhvc3QtbGl2ZQ%3d%3
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N.A. (2008). What are Communication Channels and Why are They Important? Retrieved on
February 5, 2010 from http://work911.com/communication/channels.htm