Villanova University
College of Commerce and Finance
Department of Management
Quantitative and Operations Analysis
MBA 8701
Room: 105A Bartley
Time: 6:00 - 8:45 P.M.
Day: Monday
Semester: Spring 1999
Office:
Office Hours:
108E Bartley Hall
By Appointment
304 Bartley Hall
Monday 2:30-4:00; 5:00-6:00
Tuesday/Thursday 10:30-1:30
Other by Appointment
Office Phone: 610 - 519 - 4369
Office FAX: 610 - 519 - 7864
610 - 519 - 4364
610 - 519 - 6054
Office Email: Schaudhr@email.vill.edu Ewebster@email.vill.edu
Web Address: www.villanova.edu/~schaudhr/homepage.htm www.villanova.edu/~ewebster/homepage.htm
SYLLABUS
TEXTBOOKS: 1) Levine, David M., Mark L. Berenson, and David Stephan,
Statistics for Managers Using Microsoft Excel , Prentice-Hall,
Inc., 1998.
2) Heizer, Jay and Barry Render, Principles of Operations
Management with POM for Windows , Third Edition, Prentice-
Hall, Inc., 1999.
PREREQUISITES: None.
COURSE DESCRIPTION: This course focuses on the application of quantitative methods in the analysis of operational problems in business organizations.
Topics include application of descriptive statistics, index numbers, estimation procedures, hypothesis testing, and regression and time series analysis. Technological issues in operations, capacity, and aggregate production planning and supply chain management are discussed in detail.
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COURSE OBJECTIVES: The purpose of this course is to provide the students with the understanding of the statistical concepts and methodologies as applied to production and operations management environment of a business. It has the following objectives:
1) To develop an understanding of statistical concepts within the context of production systems: inputs, conversion systems, and outputs for both manufacturing and services.
2) To develop an understanding of the production function in a variety of organizations and relationships among production, marketing, accounting, finance, and engineering.
3)
To develop students’ ability to recognize, formulate, and analyze decisions of operation managers through the application of selected quantitative techniques as decisionmaking aids.
4) To gain an appreciation of the responsibilities and decisionmaking activities of operation managers: the way they approach problems, the terminology they use, the challenges that they face, and their perspectives.
GRADING (Tentative): Mid-Term (35%); Final (35%); Class Projects (30%)
ASSIGNMENTS: Suggested homework problems from the two textbooks are listed before the course outline. It is the responsibility of every student to work out the assigned problems. Homework will not be collected, however, solutions to these problems will be made available on reserve in the Reserve Room located in the basement of Falvey Library.
CLASS PROJECTS: Two projects, one on Quality Management and the other on
Forecasting, will be required. Students may work on the projects in groups of no more than 4 students. The projects must consist of using one or more of the statistical and operational techniques discussed in class as applied to actual problems faced at your place of work. A written report for each project will be due on the dates below. The report must include an executive summary, a brief narration of the business, the description of the problem as well as the existing approach to solve the problem, the proposed approach, and the results from the implementation of the new approach, discussion, and conclusions. There is no page limit on the length of the papers as long as the main essence of the exercise is fully conveyed to the reader.
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PROJECT DUE DATES: Quality Management Project: April 19, 1999.
Forecasting Project: April 26, 1999.
MAKEUP EXAMINATION POLICY: There will be No Makeup Examination given unless you have a legitimate excuse (e.g., a doctor's note) for not taking the regularly scheduled examination and have received our prior approval. Makeup examination can be of any type.
MICRO-COMPUTER SOFTWARE: To assist with the analysis of the suggested homework problems, various software packages can be used including POM for Windows , SPCExpert , Microsoft Project , Spreadsheets
(EXCEL, QUATTRO, Lotus1-2-3) and SPSS8.0
. The software packages are resident on the Bartley Classroom Network Server and on VUnet of the University’s Novell Directory Services. Short demonstrations of each package may be scheduled in class with example problems if needed .
ACADEMIC INTEGRITY CODE AND POLICY:
The Code of Academic Integrity of Villanova University addresses cheating, fabrication of submitted work, plagiarism, handing in work completed for another course without the instructor’s approval, and other forms of dishonesty. For the first offense, a student who violates the Code of Villanova University will receive
0 (zero) points for the assignment. The violation will be reported by the instructor to the Dean’s Office and recorded in the student’s file. In addition, the student will be expected to complete an education program. For the second offense, the student will be dismissed from the University and the reason noted on the student’s official transcript.
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SELECTED RECOMMENDED TEXTBOOKS:
1) Adam, Jr., Everette E. and Ronald J. Ebert, Production and Operations Management, 5th
Edition, Prentice-Hall, 1992.
2) Chase, R.B., N.J. Aquilano and F.R. Jacobs, Production and Operations Management:
Manufacturing and Services, 8th Edition, Irwin/ McGraw-Hill, 1998.
3) Dilworth, J.B., Production and Operations Management: Manufacturing and Services,5th
Edition, McGraw-Hill, 1993.
4) Evans, J.R., Production/Operations Management: Quality, Performance, and Value, 5th
Edition, West Publishing, 1997.
5) Gaither, N., Production and Operations Management, 7th Edition, Dryden Press, 1996.
6) Krajewski, L.J. and L.P. Ritzman, Operations Management: Strategy and Analysis, 4th
Edition, Addison-Wesley 1996.
7) Markland, R.E., S.K. Vickery, and R.A. Davis, Operations Management: Concepts in
Manufacturing and Services, 2 nd
Edition, South-Western College Publishing, 1998.
8) Martinich, J.S., Production and Operations Management: An Applied Modern Approach,
John Wiley, 1997.
9) Melnyk, S.A. and D.R. Denzler, Operations Management: A Value Driven Approach,
Irwin, 1996.
10) Murdick, R.G., B. Render, and R.S. Russell, Service Operations Management, Allyn and
Bacon, 1990.
11) Norisus, Marija J., SPSS 8.0 Guide to Data Analysis, Prentice-Hall, 1997.
12) Russell, Roberta S. and Bernard W. Taylor III, Operations Management: Focusing on
Quality and Competitiveness, Second Edition, Prentice-Hall, 1998.
13) Schonberger, K.J. and E.M. Knod, Operations Management: Improving Customer
Service, 5th Edition, Irwin, 1994.
14) Starr, M.K., Managing Production and Operations, Prentice-Hall, 1989.
15) Stevenson, W.J., Production/Operations Management, 6th Edition, Irwin, 1999.
16) Weiers, Ronald M., Introduction to Business Statistics, 3 rd
Edition, The Duxbury Press,
1998.
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ACADEMIC JOURNALS:
1) Computers and Industrial Engineering
2) Interfaces
3) International Journal of Operations and Production Management
4) International Journal of Operations and Quantitative Management
5) International Journal of Production Research
6) International Journal of Quality and Reliability Management
7) Journal of Business Logistics
8) Journal of Operation Management
9) Naval Research Logistics
10) OMEGA: International Journal of Management Sciences
11) Operations Management Review
12) Production and Inventory Management Journal
13) Production and Operations Management
14) Quality Engineering
15) Quality Management Journal
16) Quality Progress
WEB SITES:
1) www.villanova.edu/~ewebster/homepage.htm
2) www.villanova.edu/~schaudhr/homepage.htm
3) www.prenhall.com/levine
4) www.prenhall.com/heizer
SUGGESTED END OF CHAPTER PROBLEMS:
Heizer and Render Textbook:
Chapter 1: 1 – 7
Chapter 3: 1 – 6
Chapter 4: 5, 11
Chapter 4 Supplement: 1 – 23
Chapter 5: 1 – 49
Levine et al Textbook:
Chapter 1: 6
Chapter 2: 1, 4,11, 16, 21a, 47ab
Chapter 3: 28, 3abc, 34ab
Chapter 4: 41, 43, 61, 62, 67, 68, 70-74
Chapter 5: 6a-e, 7a, 10a-d, 19abc, 28, 29a-e,
Chapter 8: 1, 3 – 8
Chapter 9: 1 – 6
Chapter 12: 1 – 12, 19, 20, 22 – 24
Chapter 12 Supplement: 1, 2, 5 – 7
Chapter 13: 1 – 20
Chapter 14: 1 – 8
Chapter 16: 1 – 24
31, 33, 36, 38
Chapter 6: 5, 9, 13ab, 20, 22, 27, 33, 37, 38,
54
Chapter 7: 12a, 16, 21, 27, 38ab, 41abc
Chapter 8: 1a, 3a, 7ab
Chapter 10: 6a, 10, 17
Chapter 11: 58a-l, 63a-k
Chapter 12: 49a-h
Chapter 13: 3acdef, 5, 6
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Chapter and Page Numbers refer to the following legend:
H - Heizer and Render
L - Levine, Berenson and Stephan
Week Date Topics
1
2-3
4-5
6
7
January
11
January
18
January
25
February
1
February
8
February
15
February
22
Operations Analysis
Operations and Productivity
Operations Strategy for Competitive Advantage
Introduction and Data Collection
Presenting Data in Tables and Charts
Summarizing and Describing Numerical Data
Productivity and Probability
Operations and Productivity
Index Numbers
Basic Probability & Discrete Probability Distributions
Project and Inventory Management
Project Management
Inventory Management
Basic Probability & Discrete Probability Distributions
The Normal Distribution & Sampling Distributions
Estimation
Risk and Quality Management
Hypothesis Testing
Two-Sample Tests with Numerical Data
Mid-Term Examination
8
9
10-11
March 1 SPRING BREAK
March 8 Risk and Quality Management
Managing Quality
Statistical Process Control
March 15
March 22
Statistical Applications in Quality & Productivity Mgt
Demand Management
Forecasting
Simple Linear Regression & Correlation
Multiple Regression Models
Time Series Forecasting for Annual Data
12-15
16
March 29
April 5
April 12
April 19
Supply Chain Management*
Operations in a Global Environment
Process Strategy and Capacity Planning
State-of-the-Art Technology in Operations
Location Strategies
Layout Strategy
Supply Chain Management
Just-In-Time Systems
Aggregate Scheduling
Material Requirements Planning
April 26 Final Examination
* Topic coverage is subject to time availability
Chapter: Page Numbers
H Chap 1:1-16
H Chap 2: 32-48
L Chap 1: 1- 7
L Chap 2: 51-72, 88-89, 92-93, 104-107
L Chap 3: 119-128,135-142,144-145,152-161
H Chap1:16-25
L Chap 4: 171-185
H Chap 16: 622-652
H Chap 12: 438-454, 460-464
L Chap 4: 187-203, 209-211, 219
L Chap 5: 225-243, 258-275, 283-285
L Chap 6: 291-300, 304-313, 331-332
L Chap 7: 339-363, 371-375
L Chap 8: 380-387
H Chap 4: 76-99
H Chap 4 Supplement: 108-123
L Chap 10: 486-502, 512-519
H Chap 5: 140-173
L Chap 11: 533-550,557-571,574-576,579-587
L Chap 12: 599-612, 617-621636-637, 641
L Chap 13: 652-655,659-662,668-670,688-693
H Chap 3:53-68
H Chap 7: 225-251
H Chap 7 Supplement: 271-286
H Chap 8: 289-307
H Chap 9: 319-339
H Chap 11: 413- 431
H Chap 12 Supplement: 479-495
H Chap 13: 501-522
H Chap 14: 535-553, 555-563
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