DATA CONNECTIVITY SERVICES
Sealed proposals are invited from the firms having registration with the Sales
Tax and Income Tax Departments for Data Connectivity. Tender Documents may be obtained from the office of undersigned (during working hours) or downloaded from www.ppra.org.pk
or www.pral.com.pk
. A pre-bid meeting which the potential bidders should attend will be held at 1200 hours on 6th, September, 2010 at House # 14, Hill Road, Sector F-6/3, Islamabad.
Bidders should submit a Letter of Intent no later than the pre-bid meeting with their contact information including e-mail and telephone numbers. Any clarification, amendment to be carried out following the pre-bid meeting will be communicated in writing at the address indicated in the letter of intent.
Last date for submission of the bids is 15/09/2010 on or before 1100 hours.
Bids shall be opened on the same day at 1130 hours.
Manager (Administration)
House # 15, Street # 19, F-6/2, Islamabad
Ph: 051-9208687

For
Pakistan Revenue Automation (Pvt.) Ltd.
TENDER NO. EPARS-04/2010
DATED: August 31, 2010
Bid Submission on September 15, 2010

TENDER DOCUMENT
EPARS-04/2010
PAKISTAN REVENUE AUTOMATION (PVT.) LIMITED
Ref. Proc-EPARS/04/2010 August 31, 2010
Subject: TENDER NO. EPARS-04/2010 DATED August 31, 2010 FOR DATA CONNECTIVITY
SERVICES AS PER DETAIL GIVEN IN THE SCHEDULE OF REQUIREMENT / TERMS
OF REFERENCE
01.
Pakistan Revenue Automation (Pvt.) Ltd. (hereinafter called PRAL) invites sealed
Proposals for purpose of hiring of “Data Connectivity Services” for EPARS Project. Detail of the Services is described in enclosed Schedule of Requirement / Terms of Reference.
02. If you have any doubt as to the meaning of any portion of the technical specifications, you may seek clarification of the same from Mr. Salman Ahmad, Business Development
Manager on Cell # 0321-5371086 or Malik Nasir Abbas, Manager-Infrastructure on Cell #
0321-5371151.
03. PRAL does not take any responsibility for collecting the bids from any agency.
04. The subject services are initially required for the period of one year (extendable to 3 years). Successful bidder may be in a position to commence services immediately after award of the contract.
05. The service shall be required round-the-clock.
06. Prices must be quoted in Pakistani Currency. The quoted prices must be inclusive of all charges and taxes.
07. Payment shall be made (after deducting / withholding the taxes) under the law on mutually agreed terms and conditions. However the bidders are free to clearly mention their terms of payment as per their policy.
08. SEALING AND MARKING OF PROPOSALS
The Proposals shall be submitted in sealed envelopes marked as under:
Manager, Administration (PRAL)
House # 15, Street # 19, F-6/2, Islamabad.
The Envelopes shall also bear the word ““Confidential” and following identifications:-
Proposals # EPARS-04/2010
For hiring of “Data Connectivity Services”
09. DEADLINE FOR SUBMISSION OF PROPOSALS:
All Proposals must be delivered in the Office of undersigned on or before the prescribed deadline of 1100 hours on September 15, 2010. PRAL will open the Proposals in the presence of bidder representatives who choose to attend at 1130 hours on September 15,
2010 at House # 14, Hill Road, F-6/3, Islamabad.

10. EVALUATION:
10.1. After opening of the Proposals, PRAL will examine the same (proposals) for technical evaluation and completeness of the same (proposals) as per tender requirements.
10.2. Bidder (s) who does not qualify cannot challenge the findings of the evaluation or ask for reasons of disqualification.
11. Successful Bidder (s) represents and warrants that they can provide clear and efficient services and in this respect have the necessary labor, skill, expertise and technical know how.
12. The Bidder (s) represents and warrants that the services to be provided by them are fully guaranteed. Bidder will takes full responsibility to provide the service as per PRAL’s satisfaction.
13. EARNEST MONEY:
The Bidder shall furnish as part of his bid, a Call Deposit/Pay Order equivalent to 2% of the
Quarterly cost as Earnest Money crossed in favor of “Pakistan Revenue Automation (Pvt.)
Ltd.”. Any bid not accompanied by Earnest Money shall be rejected without any right of appeal. In case of cancellation of the contract as default of the successful bidder (s) the earnest money shall be forfeited in favor of PRAL.
14. Income Tax / Withholding Tax and Sales Tax will be deducted in accordance with the law.
15. Bidding Form must also be duly filled in, stamped and signed by authorized representative of the bidder.
16. All Proposals should include:
16.1. Company’s profile, list of such projects handled, list of clients with telephone numbers and addresses;
16.2. Copies of Income Tax and Sales Tax registration certificates;
16.3. Affidavit (on legal paper) to the effect that the firm has never been black- listed by any agency of government/semi government/autonomous or business concern; and
16.4. Earnest Money as above.
17. PRAL reserves the right to accept or reject any Proposal and to annul the bidding process and reject all Proposals at any time prior to award of Contract (s) without thereby incurring any liability to the affected Bidder or Bidders or any obligation to inform the affected Bidder or of the grounds for PRAL’s action.
(SOHAIL AKHTAR)
Manager (Administration)
House # 15, Street # 19, F-6/2, Islamabad

TENDER DOCUMENT
EPARS-04/2010
1.
Project Background
Pakistan Revenue Automation (Pvt.) Ltd. (PRAL) plans to procure hardware for the establishment of Electronic payment and Refund System (EPARS) as part of the overall program to provide improved services to the taxpayers. This project is conceived to cater to the IT needs of the
Federal Board of Revenue, SBP and commercial banks.
The successful firm will be responsible for:
 Supply of hardware for connectivity and last mile
 Complete Installation/Commissioning of related Hardware/Network components.
 Smooth and timely User Acceptance Test
 Providing local support and maintenance during and after commissioning for the contract period.
Technical Requirement Framework
The entire Wide Area Network will be built around PRAL Data center at CDA Block III, Islamabad as Primary site & at Custom House Karachi as DR Site for links Aggregation at these locations.
The diagram below depicts a converged Network Diagram of required functionality. It is vendor responsibility to provide a solution description write-up together with the bid

Note: The conceptual diagram might not be an accurate depiction of solution

Layer-3 MPLS DATA CONNECTIVITY Services
An MPLS network consists of an MPLS core network and MPLS VPNs distributed over various
VPN sites. An MPLS VPN is a service provided over an MPLS core network to a number of VPN users in various sites.
Basic Security Reference Model for MPLS VPNs
In this basic model, there are several restrictions: the VPNs cannot interconnect, and there is no extranet or Internet connectivity yet. Important for security considerations is that the zones are separated for any practical consideration: This separation means that it is not possible to send traffic from a VPN to another VPN, nor to the core. In principle, it is also not possible to send or receive packets from the core network to a VPN.
Last Mile Preference:
Fiber Optic is the fastest and most secure transmission medium. Selecting fiber optic media means that the network delay between two end points will be very small as compared to other links/media.
To ensure the uninterruptable services the last Mile must be connected to service providers self heal/redundant ring (a must requirement). All Layer 3 MPLS services Providers should provide documentary evidence that their backbone is on Fiber.

Bandwidth Requirement Matrix
Link Description
Connectivity between PRAL Primary at Islamabad & PRAL Disaster
Recovery (DR) Site at Karachi
Connectivity Between SBP Hyderabad and SBP Karachi
State Bank Karachi with PRAL Primary Site at Islamabad
State Bank Hyderabad with PRAL Primary Site at Islamabad
State Bank Islamabad with PRAL Primary Site at Islamabad
State Bank Karachi with PRAL Disaster Recovery (DR) Site at Karachi
State Bank Hyderabad with PRAL Disaster Recovery (DR) Site at
Karachi
State Bank Islamabad with PRAL Disaster Recovery (DR) Site at
Karachi
4 Commercial Banks to be connected with PRAL Primary Site at
Islamabad
4 Commercial Banks to be connected with PRAL Disaster Recovery
(DR) Site at Karachi
Aggregation Link at PRAL Primary Site
Aggregation Link at PRAL Disaster Recovery (DR) Site
Individual
Bandwidth
CIR
Requirement
4 Mbps
2 Mbps
2 Mbps
2 Mbps
2 Mbps
2 Mbps
2 Mbps
2 Mbps
1 Mbps
1 Mbps
14 Mbps
14 Mbps

EPARS Network Site Details
S # Site
1. PRAL Primary Site at Islamabad
Address
CDA Block-III, Melody, Islamabad
2. PRAL Disaster Recovery (DR) Site at Karachi 9 th Floor Custom House, Karachi
3. State Bank of Pakistan Karachi
SBP House, I.I. Chundrigar Road
4. State Bank of Pakistan Hyderabad
SBP Hyderabad.
5. State Bank of Pakistan Islamabad
SBP Building, Adjacent constitution
Avenue, Islamabad
Initial Commercials Banks to be connected
1. Allied Bank Limited
Central Office, Main Clifton Road
Bath Island, Karachi
2. Habib Bank Limited
22-Habib Bank Plaza
I.I. Chundrigar Road, Karachi
3. MCB Bank Limited
22 nd Floor, MCB Tower, I.I.
Chundrigar Road, Karachi
4. United Bank Limited Head Office, 8th Floor, State Life
Building No.1, I.I. Chundrigar Road,
Karachi
Note:
 Initially 4 commercial banks are required to be connected with PRAL Primary (Islamabad) and PRAL DR (Karachi) and 36 commercials banks will be connected later on.
 Vendor must quote the bandwidth tariff (per MB basis) for all the sites.
 The exact location for each Site for bandwidth termination will be dependent on the exact location of Banks respective Data Center locations.
 PRAL reserves the right to increase or decrease the number of sites.

Commercial Banks for future connectivity
5. First Women Bank Limited Dr. Syedina Tahir Saifuddin
6. National Bank of Pakistan
Memorial Foundation Building, CL-
10/20/2
Beaumont Road, Civil Lines, Karachi
Head Office, I.I. Chundrigar Road,
Karachi
7. The Bank of Khyber
8.
9.
10.
11.
12.
13.
14.
The Bank of Punjab
Arif Habib Bank Limited
Askari Bank Limited
Atlas Bank Limited
Bank Alfalah Limited
Bank Al Habib Limited
Faysal Bank Limited
24- The Mall, Head Office,
Peshawar Cantt.
Head Office, BOP TOWER, 10-B,
Block E-11, Main Boulevard
Gulberg-III, Lahore
23 Arif Habib Centre, M.T. Khan
Road, Karachi
1st Floor, AWT Plaza, The Mall,
Rawalpindi.
3rd Floor, Federation House
Abdullah Shah Ghazi Road, Clifton,
Karachi
Head Office, 2nd Floor, B.A. Building
I.I. Chundrigar Road, Karachi
Mackinnons Building
I.I. Chundrigar Road, Karachi
Faysal house, st-02,Commercial,
Main Shahrah-e-Faisal, Karachi
15. Habib Metropolitan Bank Limited Spencer Building
I. I. Chundrigar Road, Karachi.
16. JS Bank Limited 1st Floor, Shaheen Commercial
Complex
Dr. Ziauddin Ahmed Road, Karachi
17. KASB Bank Limited
18. Mybank Limited
Principal Office, Business & Finance
Centre
I.I. Chundrigar Road, Karachi
2nd Mezzanine Floor, Business &
Finance Centre, I. I. Chundrigar
Road, Karachi
19. NIB Bank Limited
20. SAMBA Bank Limited
Muhammadi House, I. I. Chundrigar
Road Karachi
6th Floor, Sidco Avenue Centre,
Maulana Deen Muhammad Wafai
Road, Karachi
21. SILKBANK Limited
Central Office, Saudi Pak Building
I.I. Chundrigar Road, Karachi
22. Soneri Bank Limited Central Office, 5th Floor, Al-Rahim
Tower
I.I. Chundrigar Road, Karachi

23. Standard Chartered Bank
(Pakistan) Limited
24. The Royal Bank of Scotland
Limited
25. BankIslami Pakistan Limited
3rd Floor, Main Branch, P.O Box No
5556, I. I. Chundrigar Road, Karachi
16 Abdullah Haroon Road, Karachi
26.
27.
28.
29.
Dawood Islamic Bank Limited
Dubai Islamic Bank Pakistan
Limited
Emirates Global Islamic Bank
Limited
Meezan Bank Limited
11th Floor, Executive Tower,
Dolmen City Marine Drive, Block-4,
Clifton, Karachi
3rd Floor, Trade Centre, I. I.
Chundrigar Road, Karachi
Hassan Chambers, 3rd Floor, Plot
DC-7
Block-7, Kehkashan Clifton, Karachi
Plot No. 162, Bangalore Cooperative Housing Societies Ltd
(Bangalore Town), Block 7 & 8,
Shahrah-e-Faisal, Karachi.
2nd Floor, PNSC Building, M. T.
Khan Road Karachi
30. Albaraka Islamic Bank B.S.C.
(E.C.),
31. Barclays Bank PLC
32.
33.
34.
35. The Bank of Tokyo-Mitsubishi
UFJ Limited - Pakistan
Operations
36. Oman International Bank S.A.O.G
– Pakistan Operations
37. Industrial Development Bank of
Pakistan
38. SME Bank Limited
39.
40.
Citibank N.A. - Pakistan
Operations
Deutsche Bank AG - Pakistan
Operations
HSBC Bank Middle East Limited
– Pakistan Operations
The Punjab Provincial
Cooperative Bank Limited
Zarai Taraqiati Bank Limited
95-B Hali Road, Gulberg II, Lahore
Dawood Centre, M.T.Khan Road,
Karachi
1st Floor, AWT Plaza
I. I. Chundrigar Road, Karachi
Avari Plaza, Fatima Jinnah Road
Karachi -75530
Bahria Complex III, 9th Floor, M.T.
Khan Road, Karachi
1st Floor, Shaheen Complex
M.R. Kayani Road, Karachi
Ground Floor, Nadir House Building
I.I. Chundrigar Road, Karachi
State Life Building No. 2, Wallace
Road Off I.I. Chundrigar Road,
Karachi
40, Jang Building, A.K. Fazal-ul-Haq
Road, Blue Area Islamabad.
Bank Square, Shahrah-e-Quaid-e-
Azam, The Mall, Lahore
Head Office, 1-Faisal Avenue, P.O.
Box No. 1400, Islamabad

TESTING/SIGN OFF SCHEDULE
1. Installation & Commissioning of Proposed Solution
4 Weeks
2. Testing & Final Sign Off
1 Week
GENERAL TERMS & CONDITIONS a) Compliance sheet of all Technical and Financial terms should be provided. b) The rental cost of complete solution should be quoted on monthly basis. c) Vendors May quote one time upfront cost separately d) Vendors must quote fixed monthly rental charges for each commercial bank e) Vendor must provide 24/7 Network Monitoring Service (NMS) f) Vendors in their bids should submit comprehensive SLA and penalties in case of downtime. g) Contract period is for the period of one year (extendable to 3 years under contract) . h) The prices should be valid for 180 days. i) 2% earnest money (as mentioned in the tender documents) is required in favor of
“Pakistan Revenue Automation (Pvt.) Ltd” j) The service provider should be a licensed Telecom Operator (local loop and or DNOP). k) Vendor/Provider should be capable to restrict/allow/filter specific traffic on the requirement basis of PRAL l) PRAL will only be responsible for providing raw power to the equipment at site; however in case of power failure at PRAL premises SLA will not be enforced during power outage. m) Local support should be available all the time and response time should be less than 1 hour. n) The PRAL requires 99.5% network availability during business hours. o) In case of any hardware failure, hot back up equipment should be available within the response time. p) PRAL reserves the right to accept any bid or reject any or all bids without assigning any reasons whatsoever.

BIDDING FORM
Dated: August 31, 2010 Tender No. EAPRS-04/2010
Pakistan Revenue Automation (Pvt.) Limited, Islamabad.
Gentlemen,
1. Having examined the conditions to Tender and Specifications of Tender No. EPARS-
04/2010 dated August 31, 2010, the receipt of which is hereby acknowledged we, the undersigned, offer to deliver, install and configure in conformity with specifications mentioned in Schedule of Requirement and conditions of Tender for the sum of
Rs._________________________ (Rupees
______________________________________________________ ) or such other sums as may be ascertained in accordance with the said Conditions.
2. If our Bid is accepted we shall deliver / commenced the licensed software / services mentioned in the tender documents within ______ days from the date of receipt of your firm Purchase Order / Work Order.
3. We agree to abide by the terms and conditions of the Tender for the period of _______ from the date fixed for receiving the same and it shall remain binding upon us and may be accepted at any time before the expiration of that period.
4. Until a formal Purchase order(s) is placed, this Bid, together with your written acceptance thereof, shall constitute a binding contract between us.
5. We understand that you are not bound to accept the lowest or any proposal you may receive or to inform us of the rejection of our bid or to give any reasons therefore.
Dated this ______________________ day of _____________________ 2010_______________.
Signature _______________________ in the capacity of ______________________________ duly authorized to sign Tender for and on behalf of
________________________________________________________________________
(NAME OF FIRM IN BLOCK CAPITALS)
Complete address:________________________________________________________
Fax No.____________________________ Telephone No._____________________________
______________________
(SIGNATURE)
Witness:-
1. _______________________
2. _______________________