Quick Reference Tutorial
MIFFLIN COUNTY SCHOOL DISTRICT
MIFFLIN-JUNIATA CAREER and TECHNOLOGY CENTER
Online E-Mail and Calendar Access
Quick Reference
This reference guide has been developed as a FAQ (Frequently Asked Questions) guide to assist you when
using OWA (Outlook Web Access). The following topics are addressed:
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MCSD OWA Tutorial
Getting Started – page 5
Log On – page 6
Email – page 8
Calendar – page 17
Tasks – page 26
Contacts – page 30
Options – page 35
Views/Toolbars – page 44
Web References
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Tip - Select a main topic to open the topic question list in a separate window.
Getting Started – page 5
Log On – page 6
1. What is OWA?
2. Is OWA the same as web mail?
3. Can I use Outlook Express or another
email program instead?
4. What do I need?
5. Where can I find the address?
6. Are there keyboard shortcuts?
Email – page 8
Calendar – page 17
1. What is my email address?
2. Can I use Outlook Express or another
email program instead?
3. How do I…
A. check email from work?
B. check email from home?
C. check for new messages?
D. read a message?
E. Create and send a new message?
F. reply to a message?
G. delete a message? delete more than
one message?
H. send an attachment?
I. Delete/Remove an attachment?
J. open an attachment?
K. save an attachment?
L. send an email to more than one
person?
M. remove a name from the 'To:' , 'Cc:'
or 'Bcc:' area
N. send an email to a distribution list?
O. organize messages into folders?
P. change the way the window looks?
Q. filter SPAM?
R. empty the ‘Deleted Items’ folder?
S. add a signature to my email?
T. save an email to send later?
U. sort email?
V. save a message?
W. print a message?
X. flag a message to review later?
Y. designate a sender as being safe, or
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1. What is my user name (or user
id)?
2. How do I...
A. log on from work?
B. log on from home?
3. Do I need the 'mcsd\' before my
user name?
4. How do I log off?
5. What if I forget to log off?
6. Can anyone sign up for an email
account?
7. What if I forget my user name or
password?
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1. Why use the calendar feature?
2. How do I..
A. add an appointment?
B. schedule a meeting?
C. change to week view?
D. change to month view?
E. view specific days at one time?
F. change months?
G. select one day to view or add
an appointment?
H. print days, weeks or months?
I. schedule recurring
appointments?
J. reply to an invitation request?
K. modify an appointment?
L. modify a recurring
appointment?
M. update appointment information
and send it to invited
attendees?
N. see who has responded to a
meeting request?
O. set a reminder for an
appointment or meeting?
P. cancel a meeting?
Q. forward a meeting request?
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block an address?
4. What are the To:, Cc: and Bcc:
5. What if I get a message that says my
email is too full?
6. Can I add a contact address from a
message I have received?
Tasks – page 26
Contacts – page 30
1. What is a task and how might I use it?
2. How do I…
A. add a task?
B. set a reminder to complete the task?
C. show uncompleted tasks?
D. sort tasks?
E. mark a task as complete?
F. view tasks?
3. Can I add an attachment to a task?
Options – page 35
1. What is ..
A. a contact?
B. a global contact list?
C. a distribution list?
2. How do I..
A. make a new contact?
B. view/modify information for a
current contact?
C. create a distribution list?
D. modify a distribution list?
E. delete a contact?
F. sort contacts?
G. switch between contacts and
global address lists?
H. move and copy contacts?
I. find a contact name?
J. print contact information?
K. send a message to a
distribution list?
3. Can I create a message from the
contact window?
4. What is the
button?
Views/Toolbars – page 44
1. What can I do with the Options
Window?
2. How do I...
A. send an auto reply when I'm not available?
B. change the number of messages
shown per page?
C. select the font and size?
D. include my signature with messages?
E. receive an alert when I have new
mail?
F. set additional reading pane options?
G. check spelling before the message is
sent?
H. filter junk e-mail?
I. change the color scheme?
J. select date and time formats?
K. set default calendar options?
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1. Normal Mail Folders (Inbox, Junk
Mail, Drafts, Sent Items)
A. Default View
B. Customize View
C. Toolbar
2. Deleted Items Folder
. Default View
A. Customize View (the same as in
1B above)
B. Toolbar
3. Calendar
. Default View
A. Customize
B. Toolbars
4. Contacts
. Default View
A. Individual Contact View
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L. enable reminders for appointments
and tasks?
M. set my personal contact list as the .
default?
N. recover deleted messages?
O. permanently delete messages?
manage blocked and safe sender lists?
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P.
.
B. Toolbars
5. Tasks
Window View
A. Item View
B. Toolbars
6. Options
View
A. Toolbars
7. Common Toolbars
Left Column Navigation Bar (to select different
folders, etc)
A.
Scroll Pages (to view other messages
than on currently shown page)
Web References
The following references may be of help:

Introduction to Outlook Web Access
( http://www.mcsdk12.org/owa/OWAtutorial_gkg.pdf )
a tutorial created by G. Karen Galbraith for MCSD staff development
(Acrobat Reader 5.0 or higher)
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OfficeTutorials.com - Outlook Mail Web Access Tutorial (2003)
(http://www.7hillsmediagroup.com/officetutorials.com/Outlook%20Web%20Access%202003%20Tut
orial.doc)
Microsoft Word document for printing

Getting Started with Outlook Web Access (OWA) 2003
(http://asp2.wlv.ac.uk/its/website/selfhelp/help/outlook/getting_started_with_owa_2003.asp)
web FAQ from University of Wolverhampton . Also in printed form

Outlook Web Access Help
(http://www.unisa.edu.au/ISTS/Email/owa.asp)
OWA help from University of South Australia
If none of these resources answer your question, please use a Search Engine such as Google.com,
Ask.com, etc and include the following search terms "Outlook Web Access help"
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GETTING STARTED
1. What is OWA?
OWA is short for Outlook Web Access, the web version of the powerful email application from
Microsoft.
2. Is OWA the same as web mail?
Yes, it is a way to check your email and appointments from work or home with an Internet
connection and a web browser such as Internet Explorer or Netscape Navigator.
3. Can I use Outlook Express or another email program instead?
No, OWA is the only way to access District email from work or home.
4. What do I need?
A connection to the Internet, and a computer with a web browser (Internet Explorer, Netscape
Navigator, etc) To take advantage of all the features, you will need Internet Explorer 6 or later.
5. Where can I find the address?
MCSD home page (www.mcsdk12.org ) Select any of the circled links below.
6. Are there keyboard shortcuts?
Yes, the quickest reference for keyboard shortcuts is to open the Getting Started/Accessibility
section of the Help guide
You can print from the Help Reference Guide. (Windows users, use the right-click button and select
print)
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Log On
1. What is my user name (or user id)?
Your username is a special account assigned to you to access the network. It is 'usually' your
initials followed by a two digit number.
2. How do I...
note: The log in screen from work and home will look different, depending on the computer and
browser you are using. The 3 step log in procedure below is the same for either location.
1. You must enter ‘mcsd\’ BEFORE your user name
2. enter your password
3. Select ‘OK’ Or ‘Log On’
A. log on from work?
-- The login screen looks like this:
enter 'mcsd\' followed by your user name (userid)
DO NOT select the ‘Remember my password’ option.
B. log on from home?
These images are for a Windows based computer, but should look similar with other operating
systems.
NOTE – the first time you log in from home will be a little different, you will be prompted to
download and install 2 or 3 files. Say YES with each prompt. These are small programs to enable
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the spell catcher and one or two other features.
After you have installed the helper programs, the log on screen will look something like this:
Enter your Domain\user name and password as shown below:
3. Do I need the 'mcsd\' before my user name?
Yes. CTC staff will need to use '\mcsd' also. This indicates the domain you belong to.
4. How do I log off?
Select the Log Off text button near the upper right corner of the window and close all browser
windows. It is suggested that you log off even if you plan to continue using the computer to visit
other web sites.
5. What if I forget to log off?
Once you close the window, you may be automatically logged off, BUT it’s better to select the
Log Off button.
If you walk away from your computer with the web mail window open, your session will ‘time
out” after a period of time. It is NEVER a good idea to assume this will happen. If your account is
open, anyone with access to the computer can read or send email from your account.
In addition, if you are logged onto a District computer and do not log off the computer, anyone
has access to all the files in your folder as well. If you need to leave your computer for a short
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period of time, the best thing to do is to use Ctrl+Alt+Del and select the “Lock Computer”
option. The advantage to that is that when you come back you don’t have to log on and reopen
programs. The disadvantage is that if you forget to return and someone else needs the
computer, they will not be able to use it until you return and unlock the computer.
6. Can anyone sign up for an email account?
Only MCSD and CTC staff members with network accounts are assigned email accounts.
7. What if I forget my user name or password?
Contact the MCSD Information Systems office at: 248-0148 ext 7
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E-Mail
1. What is my email address?
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MCSD staff –userid@mcsdk12.org
CTC staff – userid@mjctc.org
2. Can I use Outlook Express or another email program instead?
No. OWA is the only way to access MCSD or CTC email.
3. How do I…
The following toolbar is located on your web mail window. Each button/icon says what it is if you
point and pause over the button. The buttons are referenced below.
A. check email from work?
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Select any of the web mail links on the MCSD Home Page (www.mcsdk12.org) to log
on
Follow Log on from Work instructions (* be sure to use mcsd\
B. check email from home?
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Select any of the web mail links on the MCSD Home Page (www.mcsdk12.org) to log
on
Follow Log on from Home instructions (* be sure to use mcsd\
C. check for new messages?
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New messages will automatically be shown after you log in
Select the
icon in the toolbar
The folders will show updated numbers in the ( ) beside the folder name
D. read a message?
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New messages are bolded
Click on message and look in preview pane
Double click on message to open in a new window if preview pane has not been
selected.
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E. create and send a new message?
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Click the new message icon
New message window will open
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Click the 'To:' button to open the global address book (lists everyone in the District)
Selecting down arrow (#1) to change to your personal address book
Enter several letters of the last name (#2)
Select the 'Find' button (#3)
Highlight the name you are looking for (#4)
Select the 'To:' button at the bottom (5)
Repeat the find procedure to add names to the 'To:' 'Cc:' or 'Bcc:' areas
Select the 'Close' button when you have located the addresses to return to the message
window
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The names of the people will appear in the 'To:' 'Cc:' or 'Bcc' area
Enter a subject for the message in the area provided
Enter your message in the large white area.
You can format the text as you would in any other application by changing fonts, size and
appearance.
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Click the 'Send' icon to send the message
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F. reply to a message?
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open the email
press either the 'Reply' text or icon at the top
of the message
The name or address of the person who sent you the email will appear in the 'To:' area
Type you message
Click the send button as in E. above
G. delete one message? More than one message?
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delete one message
o Click on the message to select it ( you could open the message also)
o select the
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To delete more than one message at a time
o Click on the first message
o hold the 'Shift' key and click on the last message (all messages between first and list
will be selected
o select the
OR
o Click on the first message
o hold the 'CTRL' key and click on each message you would like to delete (only
message you click on will be selected)
o select the
H. send an attachment?
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Select New, Reply or Forward message options
Click on the Attachments icon
#1. Select the 'Browse' button - Find and select the file you want to attach
#2. Select the 'Attach' button
Use steps 1 and 2 to add more attachments if you like
#3. Select the 'Close' button when you are finished
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To DELETE an attachment - #4. click in the box before the attachment
#5. Select the 'Remove' button
#3. Select 'Close'
I. DELETE/REMOVE and attachment?
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#4above. click in the box before the attachment
#5. Select the 'Remove' button
Select 'Close' #3.
J. open an attachment?
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Open the message\
Right-click on the TEXT of the attached file
Select 'Open' or 'Open in new window' options from the menu
Select the 'Open' button
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The file will open for viewing or editing
K. save an attachment? (2 methods)

Open the message
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Right-click on the TEXT of the attached file
Select the "Save As..."
Decide where you want to save the file
Select the 'Save' button
OR
Open the message
Right-click on the TEXT of the attached file
Select 'Open' or 'Open in new window' options from the menu
Select the 'Save...' button
Decide where you would like to save the file
Select the the 'Save' button at the bottom
L. send an email to more than one person?
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Reply, forward or create a new email message (steps E., F.)
Click the 'To:' , 'Cc:' or 'Bcc:' buttons to select the names from the global or personal
contact lists
Find one name you want to send the message to
select the 'To:' , 'Cc:' or 'Bcc:' buttons to add the name
continue finding and selecting names until everyone is listed
Press the 'Send' button when ready
M. remove a name from the 'To:' , 'Cc:' or 'Bcc:' area?
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Right-click on the name you want to remove
select 'Remove' from the menu
N. send an email to a distribution list in your personal contact list?
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open personal contact list
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Double-click on the Distribution list name (look for the
Select the 'Send Mail to List' icon
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complete message and send
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O. organize messages into folders?
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right-click on your name in the folder list
select 'New Folder' from the window
Tye in a 'Name:' for your folder
Select what the folder contains
Select the OK button.
P. change the way the window looks?
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Turn the Preview Pane on or off
o Select the down arrow of 'Preview Pane' in the menu bar
o
o
choose any of the choices to see which you like
CAUTION! - using the preview pane allows viruses to open before you have a chance
to delete the message. The preview pane is NOT the best view if you want to avoid
viruses or accidentally reading/seeing information you do not want.
Q. filter SPAM?
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This is covered more completely in the OPTIONS area
R. empty the ‘Deleted Items’ folder?
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Select the 'Deleted Items' folder from the folder list on the left
click on one or more (as in G. above)
select the
to delete
** You should empty your deleted items folder frequently so you do NOT go over
your space limit for email. See #5 below if this happens.
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S. add a signature to my email?
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This is covered more completely in the OPTIONS area
T. save an email to send later?
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Open the message. On the toolbar, click Save.
To open a saved message, double-click the message in the Drafts folder.
U. sort email messages?
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Click any of the headings at the top of each column.
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If you click again, the sort will reverse order
V. save a message?
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Open the message. On the toolbar, click Save. Tip To recall a saved message, double-click the
message in the Drafts folder.
W. print a message?
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select the message then select 'File/Print' from the main Text Menu at the top of the
window.
OR
Open the message and select the printer icon at the top. NOTE: The message will print to
the default printer, hence, you will not have the option to select a printer.
X. flag a message to review later?
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Right-click on the flag to select a color, complete or clear a flag
or
Click on the flag for the default 'red' color
Click on the flag again to show you are finished reviewing the message or want to clear the
flag.
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Y. designate a sender as being safe, or block an address?
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Nothing at this time
4. What are the To:, Cc: and Bcc:
A. To: - Contacts who are the main focus of the message
B. Cc: - Carbon copy - contacts who are not the main focus of the message, but you want to keep
informed. These names will show on the received message.
C. Bcc: - Blind carbon copy - send a copy of the message to someone, but the To: and Cc:
recipients will not be aware of who you sent the message to. This is helpful if you want to send
the same message to several people, but do not all of their addresses displayed on the message.
5. What if I get a message that says my email is too full?
You should empty the deleted items folder as discussed in item #R. above. Cleaning out the inbox
and sent messages folders will cut back on the amount of space your account is using. REMEMBER The messages in the deleted items folder count as using up space until they are deleted from the
folder.
6. Can I add a contact address from a message I have received?
Yes.
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Open the message
right-click on the name of the sender in the 'From' area
Select 'Add to Contact' option from the list
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Another window will open to fill in additional information about the contact
Select the save and close button in the upper right hand corner when you are finished
completing the information.
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Calendar
1. Why use the calendar feature?
The calendar is a good way to organize appointments and keep track of events. The current trends
toward paperless communication could lead to scheduling meetings, etc electronically.
The calendar can be printed to assist you with your schedule when you are away from your computer.
2. How do I..
A. add an appointment?
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Select Calendar from the navigation bar
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Click
OR double click on the calendar and set the date/time as needed
Complete the information about the appointment
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select
before closing window.
B. schedule a meeting?
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Select Calendar from the navigation bar
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Click
or double-click on the calendar
complete the info for the meeting
click the Invite Attendees button
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Click the Required button to find names
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Select names from the Global or personal address lists
Type a few letters of the last name in the Display name area
Select the Find button
Click on the appropriate button for the attendee
Click the Close button to return to the meeting request window
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check the availability of the invited attendees as shown below
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When ready, select the Send button
You could save the request for later or Cancel the invitation completely.
C. change to week view?
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Select Calendar from the navigation bar
click the
button
view will change in the calendar main window
D. change to month view?
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Select Calendar from the navigation bar
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click the
button
view will change in the calendar main window
E. view specific days at one time?
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Select Calendar from the navigation bar
click the
button
hold the ctrl key
select another date from the navigation calendar on the right
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You can select up to 6 different days to view together
F. change months?
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click on one of the forward or back arrows on the navigation calendar
Click on the name of the month on the navigation calendar to display the month.
G. select one day to view or add an appointment?
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Click one date on the navigation calendar
H. print days, weeks or months?
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Select the calendar view you want to print (daily, weekly, or monthly)
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Select the
button to print to your default printer.
Note: Set the print options in your web browser before printing to check on the printer
and also to set features for the best printing.
I. schedule recurring appointments?
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Select Calendar from the navigation bar
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Click
or double-click on the calendar
Complete the basic appointment information
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click
button
complete the information for the recurrence
(this example has the appointment scheduled every3 weeks.)
Click the OK button when finished
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J. reply to an invitation request?
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Open invitation from the Inbox
Select the appropriate response button
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You may add a comment in the text area if you would like
Click the Send button
K. modify an appointment?
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Select Calendar from the navigation bar
Double -click on the appointment
change the information as needed
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select
before closing window.
L. modify a recurring appointment?
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Select Calendar from the navigation bar
Double -click on the appointment
Select the Open the Series option
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click
button
change the information as needed
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select
before closing window.
M. update appointment information and send it to invited attendees?
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Select Calendar from the navigation bar
Double -click on the meeting
change the information as needed
check the availability of attendees
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When ready, select
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select
before closing window.
N. see who has responded to a meeting request?
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Select Calendar from the navigation bar
Double -click on the meeting
Click on the availability tab
look at the schedule for the invited attendees
Close the window
O. set or change a reminder for an appointment? or meeting
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Select Calendar from the navigation bar
Double -click on the appointment
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P. cancel a meeting?
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In Calendar, open the meeting you organized.
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On the toolbar, click Delete
.
In the Alert dialog box, click Yes to send a cancellation notice to the people you invited
to the meeting.
o Tip If you want to include a message with the cancellation, such as the reason
you're canceling the meeting, type your message in the body of the cancellation
form.
Click Send.
Select Calendar from the navigation bar
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Double -click on the meeting you organized
click the
button
Click YES in the Alert box to send a notice to the people you invited
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Note: The subject line has been changed to cancelled
A message could be included in the text area at the bottom
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Q. forward a meeting request?
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Select Calendar from the navigation bar
double-click the meeting
click the
forward button
In the To: box enter the name of the recipient
click the
button to check the name
Click the Send button
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Tasks
1. What is a task and how might I use it?
A task is a way to remind you to do something for work or personally. It is a handy way to keep
track of things you need to do for work when you are at home, or you can set it to remind you do
do something on a particular date.
2. How do I…
A. add a task?

Select 'Tasks' in the Navigation Pane



Click the 'New' button on the toolbar
Complete the information about the task in the task message box at the bottom.
You can assign a start and due date, along with a reminder, etc.

Be sure to use
when you are finished.
B. set a reminder to complete the task?





Select 'Tasks' in the Navigation Pane
Create a new task as described above, or double-click an existing task to set the
reminder options.
Place a check mark in the reminder box, then set the date and time for the reminder.
You will receive a reminder window at the appointed time, OR the first time you log on
to OWA if the appointed time has passed.
You will have the option to snooze, dismiss or open the task to modify the date and
information.
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NOTE: to mark a task as complete, you will need to open the item.
C. show uncompleted tasks?

Select the arrow beside 'Tasks' in the title bar

select 'Taskpad' from the drop down list
D. sort tasks?


Use the drop down list in 2C above to change which tasks are showing.
You can also sort the order of the current tasks in the by clicking on the column name
E. mark a task as complete?

Place a check mark in the box beside the task
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OR

Open the task and select 'Completed' from the 'Status' drop down list
F. view tasks?

Select the down arrow next to Tasks in the title bar to view a variety of views.
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3. Can I add an attachment to a task?
Yes, this can be done from the task item window when creating a new task or by opening the
task item.

Select the Attachment button in the toolbar and select the attachment as you would for
an email.
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Contacts
1. What is ..
The contact list is your personal e-mail address book for storing addresses and information for
people you regularly contact.
A. a contact?



A contact is a person you communicate from on a regular basis.
Email, business and home address information can be saved with the contact name.
There is also an area for notes, attachments and telephone numbers for the contact.
B. a global contact list?




The global contact list is maintained by the network and contains e-mail addresses of
other staff members.
Common distribution lists have been set up for sending an email or appointment to
multiple contacts
The global contact list be searched.
You can NOT modify the contents of the global contact list.
C. a distribution list?


A distribution list is a way to save multiple email addresses as a group.
Instead of inserting individual addresses into the To: box, send the message or
appointment from the distribution list window
2. How do I..
A. make a new contact?




Click 'New' on the Contacts toolbar
A new window will appear
Complete the information you wish to save
Select the down arrows to customize or save additional information.
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
Be sure to enter the correct email address. You can save up to 3 email addresses for
the same contact.

The 'File As' tab determines how the contact name will appear in the list.

Be sure to click the
button to save your information.
B. view/modify information for a current contact?

Double click the contact name in the Contact List window.

Be sure to click the
button to save your information.
C. create a distribution list?


Select the arrow beside 'New" in any of the main windows
Select 'Distribution List' from the dropdown list

Use the find names button to locate names from either the global or personal contact
list
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OR

enter part or all of the last name an select the Find button

Continue adding or removing names until your list is complete.

Be sure to click the
button to save your information.
NOTE: You can have a distribution list INCLUDED in your distribution list!!
D. modify a distribution list?


Open the Contacts window from the navigation pane
double click on the distribution list you want to edit
represents a distribution list

Click the
button when you are finished.
E. delete a contact?

Select the contact name in the Contacts window and click the
OR

Click the
directly from the contact information window.
F. sort contacts?

Select the down arrow beside the Contacts Title
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The Address Cards sort will probably be the most useful.
G. switch between contacts and global address lists?

You can only switch between contacts and global address lists when finding names for
your distribution list or when creating a new email or appointment
H. move and copy contacts?




select the contact name
select the move/copy button
designate where you would like to move the address
the contact will now show up in the new location
I. find a contact name




Either create a new message or contact
enter one or more letters of the last name
Select the 'Find' button
locate the contact name
J. print contact information
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select the
button from the contact information window
The information will be sent to your default printer automatically.
K. send a message to a distribution list?


double-click to open the distribution list
add or delete names if needed


click the
button
A new message window will open with the distribution list in the To: area
3. Can I create a message from the contact window?
Yes. Select the Send Mail to Contact button
from the toolbar. A new message will be created
with the contacts name in the To: area. Complete the Subject and message contents and send as
usual.
4. What is the
button?
This button will display a map for the address you have associated with the contacts name.
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Options
1. What can I do with the Options Window?
The options window is a way to further customize the program. The most useful features may be
setting up a signature and also knowing how to recover or permanently delete messages.
You MUST use the
button before closing the window or your customizing efforts for
that particular session will be lost.
2. How do I...
A. send an auto reply when I'm not available?


Open the options window
Locate the 'Out of Office Assistant' area

Select the 'I'm currently out of the office' if you want an auto reply sent when an email
comes in. You can customize the message.
If you chose the auto reply option, you will need to change it back to 'I'm in the office' if
you do NOT want the message to be sent.

B. change the number of messages shown per page?


Open the options window
Locate the 'Messaging Options' area


Click on the down arrow following the current number of items
Select another number from the drop down list. The highest number of messages per
page is 100.
C. select the font and size?
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

Open the options window
Locate the 'Messaging Options' area


Click on the 'Choose Font' button
Select the font and style you would like to use with your messages. Keep in mind that
all the people you send e-mail to may not have the same fonts on their computer.

D. include my signature with messages?



Open the options window
Locate the 'Messaging Options' area
Click on the 'Edit Signature..' button



Select the font styles, etc. you would like to use with your signature.
Type whatever you would like to use.
Click the 'Save and Close' button to save your changes.
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Open the window for a new email message to see if your signature is there and if you
would like to change it. Return to the Options window if you have changes.
E. receive an alert when I have new mail?



Open the options window
Locate the 'Messaging Options' area
Click in the boxes containing the notification you would like to enable.

A check mark enables the option, an empty box disables it.
F. set additional reading pane options?




Open the options window
Locate the 'Reading Pane Options' area
Select the radio button you would like to use.
Return to this area if you want to change the option.
G. check spelling before the message is sent?


Open the options window
Locate the 'Spelling Options' area
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
Select the options you would like to use by clicking in the box until a check mark is
shown. To remove the option, remove the check mark.

NOTE: If using web mail from home - the Spelling and Dictionary Options pack should
have been installed the first time you logged on to OWA.
H. filter junk e-mail?





Open the options window
Locate the 'Privacy and Junk E-Mail Prevention' area
Click in the 'Filter Junk E-mail' to place a checkmark in the box.
Messages received from people who are NOT on the safe senders list will go into the
Junk E-mail folder.
o Safe senders are a combination of those in your global and personal contacts and
also those you designate as being safe senders.
Some email is automatically filtered when it arrives so you do not see it.
I. change the color scheme?

Basic blue can be change to another color



Open the options window
Locate the 'Appearance' area
Select the arrow to select another color from the dropdown list
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The color will NOT change until you click the 'Save and Close' button at the top.
J. select date and time formats?




use to set the way dates and times are displayed in your message folders and calendar
Open the options window
Locate the 'Appearance' area
Use the drop down lists to select the format you prefer
K. set default calendar options?

Change the items in the drop down lists to set up how you would like your calendar to
display.
L. enable reminders for appointments and tasks?

Place check marks in the box to enable reminders for Calendar and task items by
clicking on the box.
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
The reminder will be a window similar to the image below

The reminder dialog window will NOT appear unless, or until, you are logged on to web
mail.
Your computer must have sound capabilities enabled in order to hear the sound. You
must be logged onto web mail for the alert.

M. set my personal contact list as the default?

This option allows you to choose which contact list to search first.
N. recover deleted messages?




There is one more chance recover a message AFTER you have deleted the deleted items
folder *See NOTE
Open the options window
locate the Recover Deleted Items are
select the 'View Items' button


Select the item(s) you would like to recover
Click the 'Recover' button at the top
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


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The item will be moved back to the Deleted Items folder
Select the item and use the move/copy button to remove it from the deleted items
folder
When finished, be sure to select the 'Close' button
* NOTE: The cache of deleted items it periodically emptied on the server, so the item
you want to recover may truly have been deleted.
O. permanently delete messages?

Select the 'Recover Deleted Items' button to permanently remove a message from the
server


Select the item(s) you would like to remove
Click the 'Permanently Delete' button

Be sure to use the 'Close' button when finished
P. manage blocked and safe sender lists?


Open the Options Window
locate the 'Privacy and Junk E-mail Prevention' area
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


Select the 'Manage Junk E-mail Lists...' button
The 'Safe Senders' list will open by default
Click the down arrow for a drop down list of which group of senders you would like to
view or modify



select the sender, then add, edit or remove from the list
Select the 'OK' button to close the window
messages from those you designate as 'Safe' will go directly to your Inbox instead of
Junk E-mail.
How to designate blocked or safe senders is covered in the E-mail section.

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Views and Toolbars
1. Normal (Inbox)
A. Default View


The web mail window will look something like this when you first open it.
Point at an area for a screen tip of section
B. Customize View

Change Message Grouping
o Two-Line view is Default
o Each folder will retain its own view unless you customize all folders
o Select the down arrow beside the 'Inbox' text as shown below
o
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Select



from:
Two-line view (sender on line 1 and subject on line 2)
Messages (everything on one line)
Unread Messages (only messages you have NOT read)
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




By sender (will have a + beside name to show messages from that person)
By Subject (will have a + to show messages with same subject)
Conversation Topic (will have + to show message with same topic)
Unread Conversation Topic (unread messages on topic)
Sent To: (Shows who message was sent to, generally your name will appear
there)

Sort Order
o Select one of the column titles to sort. Some suggestions are shown below. Clicking
on the column heading again will reverse the order.

Turn the Preview Pane on or off
o Select the down arrow of 'Preview Pane' in the menu bar
o
o
choose any of the choices to see which you like
CAUTION! - using the preview pane allows viruses to open before you have a chance
to delete the message. The preview pane is NOT the best view if you want to avoid
viruses or accidentally reading/seeing information you do not want.
C. Toolbar

Toolbar buttons are the same for the Inbox, Junk Mail, Drafts and Sent Items mail folders.
Point at a button below for a description.
o
o
o
o
o
o
o
o
o
o
o
-
create a new message or item
Move/Copy item to another folder
delete message
reply to sender
reply to everyone
forward message
preview pane
check mail
search for message
open personal contacts
Open Help
2. Deleted Items Folder
A. Default View
Note
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You will need to empty the Deleted Items Folder to free space in your mailbox


The default view is the same as 1A above but will include items from mailboxes, calendar,
tasks, etc.
The toolbar is different.
B. Customize View

The same as 1B above
C. Toolbar


There is an additional button for quick access to 'Recover Deleted Items' window
.
This is also handy for 'Permanently Deleting' items as well. Select the item(s) you want to
permanently delete, then click on the
o
o
o
o
o
o
o
o
o
o
o
o
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-
create a new message or item
Move/Copy item to another folder
delete message
reply to sender
reply to everyone
forward message
preview pane
check mail
search for message
delete all items in deleted items folder
open 'Recover Deleted Items' window
open personal contacts
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o
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- Open Help
3. Calendar
A. Default View


Select Calendar from the navigation bar
Default is current day

double-click an appointment or meeting to view or edit
B. Customize View

View by week

View by month
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



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Calendar navigation
click the forward and back buttons to change month
Click on the month name to show the month in the main calendar window
bold day numbers indicate an appointment or event
C. Toolbars

Main Toolbar
o
o
o
o
o
o
o
o
o
o
o
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-
create new appointment or meeting request
print
delete appointment
show daily appointments
show weekly appointments
show monthly appointments
check mail
search for message
reminder alert
open personal contacts
Open Help
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
Meeting Response toolbar

Additional buttons located found on various windows
o
- invite attendees
o
o
o
o
o
-
- send an updated meeting you scheduled
recurring appointment or meeting
check names or availability
low importance button
high importance button
4. Contacts
A. Default View

Select Contacts from the navigation bar

B. Item View


Double click a contact or distribution list name
Details about the contact or distribution list will open in a new window
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C. Toolbars

Mail tool bar

o
o
o
o
o
o
o
Contact
o
o
o
o
o

- create new contact button
- move/copy button
- delete button
- check for new mail button
- search button
- find names in address book
- help
Information Window Toolbar
-
- Save information and close window button
print to default printer button
attach file button
delete button
map address button
o
- send mail to contact or distribution list
o
- find names in address book
o
- help
Distribution List Toolbar
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o
o
- Save information and close window button
- delete button
o
o
- send mail to contact or distribution list
- help
5. Tasks
A. Window View

View shows tasks that are due or waiting to be completed.
B. Item View

New task window
C. Toolbars

Task view toolbar
o
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- create new task
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o
o
o
o
o
o
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-
move/copy to another location
delete task
check mail
search for message
open personal contacts
Open Help
6. Options
A. Default View

The options window has several areas to allow for customizing your web mail use.
B. Toolbar

The options toolbar is very simple. Point to a button for a description
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