Guidelines for Delivery of Effective Team Manager

Team Manager Workshop 1
Guidelines for Delivery of Effective Team Manager - Workshop 1
Workshop Overview
This workshop has been developed to help Team Managers gain a clear understanding of the responsibilities of their role and
explore the skills and resources required to fulfil it effectively. It is the first of three workshops on the Team Manager Development
Section Learning Outcomes
Introduction & Domestics
1. Establish a safe, positive learning environment
2. Relate to the trainers and the other participants
3. Recognise the skills, knowledge and experience within the group
4. Establish workshop outcomes and personal objectives for the course
Roles & Responsibilities
5. Outline the key roles & responsibilities of the Team Manager
6. Appreciate the knowledge and skills required of the Team Manager
Communication & Relationships
7. Recognise the relationships involved in the management process
8. Use appropriate methods of communication
Planning & Preparation
9. Explore the importance of thorough planning and preparation
Continual Improvement
10. Compare current methods with best practice and identify action to continue
Workshop Evaluation
11. Reflect on workshop content and personal learning
Delivery Time
30 minutes
60 minutes
90 minutes
80 minutes
30 minutes
10 minutes
Suggested Workshop Resources
Laptop; Projector; The Foundations of Effective Team Management Workshop 1 PowerPoint presentation; Flipchart and flipchart
paper; Marker pens, Spare paper and pens; Effective Team Management Training Resource, Handouts and activities; Evaluation
forms, Log books
Team Manager Workshop 1
Workshop Delivery Plan
30 min
Method & Content
Tutor led introduction session
Tutor introduction and welcome
Outline domestics, safety procedures and workshop information.
Run an icebreaker to encourage interaction and introductions
Distribute Training Resource, action planner and Log books
Give overview of Team Manager Development Pathway
Outline the key learning outcomes for the session and establish Team
Managers (TM) reasons for attendance
60 min
Explore the roles, responsibilities and skills required of an
effective Team Manager
Outline some of the things people say about team managers and
explain the areas that will be covered
Activity 1 – Who’s your role model?
Ask each TM to identify a team manager they admire from a
personal, professional or sporting context; can be past or present,
famous or not; dead or alive! (If it’s easier get them to consider bad
Tutor could present their own example at this point to get the ball
Ask each TM to write down their role models qualities and what they
believe makes them so good in their role. Then list down examples
of their behaviour – what they do, and say.
Each TM to share their example within a small group and identify
common behaviours and qualities. These could include good
planning, communicating effectively, working well with others,
disciplined, team focussed, attitude, confidence, drive, enthusiasm
Ask for feedback on qualities and behaviours and list these on a
Laptop, projector and Workshop 1
PowerPoint presentation
Slide 1
Slide 2, Training Resource
Handout Action planner
Slide 3 & 4
Slide 5
Slide 5-7
Slide 8
Flipchart and pens
Team Manager Workshop 1
What prevents you achieving the same success as your role model?
What prevents you adopting the same behaviours as your role
Use slide 9 to outline the roles and responsibilities a Team Manager
may have to undertake
90 min
80 min
Slide 9
Activity 2 – Team Manager Resources
Ask TMs to get into groups and consider the strengths they bring to
the role, explore the resources they need to undertake their role
effectively and identify the people that could support them.
Explain this information will be used later in the workshop.
This section identifies key relationships and the most effective
means of communicating with different groups
Distribute handout activity 2
Slide 10
Tutor explanation of the components that make up face to face
communication using Mehrabians research
Illustrate the importance of congruent communication by role playing
an example, or using a video
Slide 11
Activity 3 – Communication & relationships
Ask TMs to get into small groups and discuss who they need to
communicate with and what barriers may make communication more
difficult. Then ask each group to list on Flipchart paper what they
could do to make communication more effective with the groups
listed – allocate 1 per group.
Feedback to the whole group and add to where necessary
Slide 12
Flipchart paper and marker pens
Activity 4 – Communication Scenarios
Allocate a scenario to each group to discuss how they would deal with
the situation.
Feedback to whole group and summarise using slide 14
Slide 13
Distribute handout activity 4
Video or personal demonstration
Slide 14
This section explores the importance of the planning process
and identifies management strategies for dealing with
different scenarios
Outline the planning cycle
Slide 15
Team Manager Workshop 1
30 min
Activity 5 – What could possibly go wrong?
Split into groups – each group recollects a time when something went
wrong and analyse how they dealt with it and how it could have been
handled differently.
If groups struggle to come up with something use a scenario from the
list for workshop 1
Feedback to whole group
Slide 16
Distribute handout activity 5
Preparation – explain the 5 steps and how they relate to the planning
Slide 17
Activity 6 – Operational management
In 3 groups, consider the scenario on slide 18
Group 1 – using self drive mini bus
Group 2 – using coach travel
Group 3 – using a pool of private cars
Slide 18
Distribute handout activity 6
Activity 7 - Operational Issues
Split into pairs/groups and issue a scenario from slide 19 to each
Feedback to the whole group and add to where necessary
Slide 19
Summarise by using slide 20 to outline tips for effective planning
Slide 20
This section allows Team Managers to compare best practice
and identify their own areas for improvement and future
Explain that they can develop their role as far as they want to
depending on the level of the teams they wish to manage
Slide 21
Activity 8 – personal SWOT analysis
Ask each TM to think back to their answers in activity 2 and list their
strengths on the handout. Once they have completed this ask them
to consider the areas they would like to improve – Strengths and
weaknesses are within their control
Slide 22
Distribute and explain the SWOT
Team Manager Workshop 1
Finally ask them to consider the opportunities and threats to their
future development or effectiveness within their role; these are
things outside their direct control, but that may still have an impact
on them.
E.g. What resources are available to them to help?
What might hinder their progress – people, circumstances etc.
10 min
Activity 9 – Action
From what they’ve done during the session ask them to identify
action points for future development
Ask questions to establish action
Slide 23
Action planner handout issued at
start of workshop
Explain the next steps on the TM development pathway and the CPD
activities and provide useful contacts.
Slide 24-25
Workshop evaluation – distribute evaluation forms for completion by
TM to review learning outcomes and reflect on learning
Slide 26
Distribute workshop evaluation forms
Collect completed evaluation forms and thank group for participation
Slide 27