Dr. U. YELIZ ESERYEL - Curriculum Vitae
E-mail: u.y.eseryel@rug.nl
EDUCATION
Ph.D. Information Science & Technology, Syracuse University (Sept 2004- Sept 2010)
Dissertation Topic: Leadership perceptions and behaviors in self-managing virtual teams (Open Source
Software Development Teams).
Chair: Dr. Robert Heckman
Committee Members: Dr. Kevin Crowston, Dr. Nora Misiolek, Dr. Derrick Cogburn
M.B.A. Specializations in Supply Chain Management, and Global Entrepreneurship, Syracuse University
(Syracuse, NY. 2001-2003) GPA: 3.8 / 4.0
M.S. Information Management, Syracuse University (Syracuse, NY, 2000-2002) GPA: 3.9 / 4.0
B.S. Business Administration, Middle East Technical University (Ankara, 1996-2000) GPA: 3.7 / 4.0
JOURNAL ARTICLES
Eseryel, U. Y., Eseryel, D. (Submitted). Leading by Doing Work: Leadership in Self-Managing Virtual Teams.
Crowston, K., Howison, J., Chengetai, M., & Eseryel, U. Y. (2007). A Balancing Act: The role of face-to-face
meetings in technology-supported self-organizing distributed teams. IEEE Transactions on Professional
Communications, 50(3), 185-203.
Crowston, K., Li, Q., Wei, K., Eseryel, U. Y., & Howison, J. (2007). Self-organization of teams in free/libre open
source software development. Information and Software Technology Journal, Special Issue on
Qualitative Software Engineering Research, 49(6), 564-575.
Nicholson, S., Sierra, T., Eseryel, U. Y., Park, J., Barkow, P., Pozo, E., & Ward, J. (2006). How much of it is
real? Analysis of paid placement in Web search engine results. Journal for the American Society of
Information Science and Technology (JASIST), 57(4). 448-461. (SI factor: 2.1)
Eseryel, U. Y., & Wolf, N. (Nov, 2005). Enterprise architecture as a context for ERP implementation. Journal of
Enterprise Architecture, 1(2). 7-24.
REFEREED BOOK CHAPTERS
Eseryel, D., Eseryel, U. Y., & Edmonds, G. S. (2005). Knowledge management and knowledge management
systems. In M. D. Lytras & A. Naeve (Eds.), Intelligent learning infrastructures for knowledge intensive
organizations: A semantic web perspective: (pp 105-145) Hershey, PA: IDEA Group Publishing.
Eseryel, U. Y. & Eseryel, D. (2004). Project management for information technology accessibility initiatives. In
M. Orey, M. A. Fitzgerald, & R. M. Branch (Eds.), Educational technology and media yearbook 2004
(Vol.29, pp.61-74). Westport, CT: Libraries Unlimited.
REFEREED CONFERENCE PROCEEDINGS
Eseryel, U. Y. (2009, Dec). Leadership in a non-traditional setting: Self-managing virtual IS development teams
Proceedings the Twenty Ninth International Conference on Information Systems, Phoenix, Arizona.
Eseryel, U. Y. (2009, June). Leadership in Apache FLOSS teams, Proceedings of the OSS 2009 Doctoral
Consortium, (pp. 109-121)
Scozzi, B., Crowston, K., Eseryel, U. Y., & Li, Q. (2008). Shared mental models among open source software
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Dr. U. YELIZ ESERYEL - Curriculum Vitae
E-mail: u.y.eseryel@rug.nl
developers. Proceedings of the 41st Annual Hawaii International Conference on System Sciences
(HICSS 2008), (pp. 306-316).
Crowston, K., Heckman, R., Misiolek, N., & Eseryel, U. Y. (2007, Nov). Emergent leadership in self-organizing
virtual teams [Abstract]. Proceedings the Twenty Eighth International Conference on Information
Systems, (pp. 1-1), Montreal, Canada. [Acceptance Rate:13%]
Heckman, R., Crowston, K., Eseryel, U. Y., Howison, J., Allen, E., & Li, Q. (2007). Emergent decision-making
practices in Free/libre open source software (FLOSS) development teams. Open Source Development,
Adoption and Innovation (Vol. 234/2007, pp. 71-84). Limerick, Ireland: Springer Boston.
Heckman, R., Crowston, K., Li, Q., Allen, E., Eseryel, U. Y., Howison, J., Wei, K. (2006). Emergent decisionmaking practices in technology-supported self-organizing distributed teams. Proceedings of the Twenty
Seventh International Conference on Information Systems (ICIS), (pp. 649-660), Milwaukee.
Ho, S. M. & Eseryel, U. Y. (2006). Monitoring-based coordinated defense the lens of the coordination theory. In
M. Khosrow-Pour (Ed.), Proceedings of International Conference of Resource Management Association
(IRMA 2006), Hershey, PA.
Eseryel, U. Y. (2006). Knowledge creation & transfer in global virtual teams: Lessons learned from open source
software development, Proceedings of the Global Information Technology Management Association
(GITMA) Conference. Orlando, FL: GITMA.
Zhang, P., & Eseryel, U. Y. (2005). Task in HCI research in the management information systems (MIS)
literature: A critical survey. Proceedings of the 11th International Conference on Human-Computer
Interaction (HCII), Las Vegas, NV.
Crowston, K., & Eseryel, U. Y. (2005). An exploratory study of factors related to effectiveness of free/libre open
source software teams. In Proceedings of the 2005 Open Source Software International Symposium,
Padua, Italy.
Eseryel, U. Y. (2002, October). Accessibility Challenge to U.S. Government's Information Technology Initiatives.
In G. Richards (Ed.), Proceedings of E-LEARN 2002:World Conference on E-Learning in Corporate,
Government, & Higher Education. Montreal, Canada: Association for Educational Communications and
Technology (AECT).
Eseryel, U. Y., (1995). Morphological, Immunological and Cytochemical Approaches in Acute Leukemia’s
Diagnosis. 4th Research Project Contest for High School Students: Summaries of Exhibited Projects,
May, Istanbul, Turkey: MEF.
REFEREED CONFERENCE PRESENTATIONS
Li, Q., Heckman, R., Allen, E., Crowston, K., Eseryel, U. Y., Howison, J., Wiggins, A. (2008, Nov).
Asynchronous Decision Making in Distributed Teams. Poster session presented at the Computer
Supported Cooperative Work (CSCW08), San Diego, California.
Crowston, K., Heckman, R., Misiolek, N., & Eseryel, U. Y. (2007, Nov). Emergent leadership in self-organizing
virtual teams. Poster presented at the Twenty Eighth International Conference on Information Systems,
Montreal, Canada. [Acceptance Rate:13%]
Scozzi, B., Crowston, K., Eseryel, U. Y., & Li, Q. (2008, Jan). Shared mental models among open source
software developers. Paper presented at the 41st Annual Hawaii International Conference on System
Sciences (HICSS).
Heckman, R., Crowston, K., Eseryel, U. Y., Howison, J., Allen, E., & Li, Q. (2007, June). Emergent decisionmaking practices in Free/libre open source software (FLOSS) development teams. Paper presented at
the Third International Conference on Open Source Systems (IFIP WG 2.13 Working Conference),
Limerick, Ireland. [Acceptance Rate:19%]
Eseryel, U. Y. (2007, May). Mental models and leadership in FLOSS development work practices. Paper
presented at the 2007 Open Source Open Ideas Workshop, Bari, Italy.
Heckman, R., Crowston, K., Li, Q., Allen, E., Eseryel, U. Y., Howison, J., et al. (2006, Dec). Emergent decisionmaking practices in technology-supported self-organizing distributed teams. Paper presented at the
International Conference on Information Systems (ICIS), Milwaukee. [Acceptance Rate: 11%]
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Dr. U. YELIZ ESERYEL - Curriculum Vitae
E-mail: u.y.eseryel@rug.nl
Eseryel, U. Y. (2006, Oct). From face-to-face to distributed collaboration: Sticking together to succeed. Paper
presented at the I-School Conference Doctoral Colloquium, Ann Harbor, MI.
Eseryel, U. Y. (2006, June). Knowledge creation & transfer in global virtual teams: Lessons learned from open
source software development. Paper presented at the Global Information Technology Management
Association (GITMA) Doctoral Consortium, Orlando, FL.
Wei, K., Osterlund, C. (2006, June). A structurational approach for studying knowledge sharing process in virtual
teams. Paper presented by U. Yeliz Eseryel at the Global Information Technology Management
Association (GITMA) Conference, Orlando, FL.
Ho, S. M., & Eseryel, U. Y. (2006, May). Monitoring-based coordinated defense through the lens of the
coordination theory. Paper presented at the 2006 Information Resources Management Association
(IRMA) International Conference, Information Security Management Track, Washington, DC.
Crowston, K., Wei, K., Li, Q., Eseryel, U. Y., & Howison, J. (2005, Dec). Coordination of free/libre open source
software development. Paper presented at the International Conference on Information Systems (ICIS),
Las Vegas, NV. (Acceptance Rate: 13.8%)
Eseryel, U. Y. (2005, Dec). Knowledge creation and transfer in open source software development teams.
Paper presented at the International Federation For Information Processing (IFIP WG 8.2),
Organizations and Society in Information Systems (OASIS) 2005 Workshop, Las Vegas, NV.
Zhang, P., & Eseryel, U. Y. (2005, July). Task in HCI research in the management information systems (MIS)
literature: A critical survey. Paper presented at the 11th International Conference on Human-Computer
Interaction (HCII), Las Vegas, NV.
Crowston, K., Howiston, J., Masango, C., & Eseryel, U. Y. (2005, August). Face-to-face interactions in selforganizing distributed teams. Paper presented at the Academy of Management, Honolulu, HI.
Crowston, K., & Eseryel, U. Y. (2005). An exploratory study of factors related to effectiveness of free/libre open
source software teams. Paper presented at the 2005 Open Source Software International Symposium.
Padua, Italy.
Eseryel, U. Y., Eseryel, D. (2002, November). Electronic and Information Technology Accessibility. Paper
presented at 2002 Association for Educational Communications and Technology (AECT) International
Conference, Dallas, TX.
Eseryel, U. Y., Eseryel, D. (2002, November). Evaluation of Accessibility Tools for Electronic And Information
Technology. Paper presented at 2002 Association for Educational Communications and Technology
(AECT) International Conference, Dallas, TX.
Eseryel, U. Y., Demirtas, M. (2001, May) Electronic Commerce Paper presented at the Electronic Business
Conference, Middle East Technical University, Ankara, Turkey.
Eseryel, U. Y., Demirtas, M., Kumsal, I. (2000, June). E-Tr.tr. Paper presented at Electronic Commerce and the
New Economy Conference, Yeditepe University, Istanbul, Turkey.
Eseryel, U. Y., Demirtas, M. Kumsal, I. (2000, May). Electronic Commerce and A National E-Commerce Model
for Turkey. Paper presented at International Conference on Management Sciences, Istanbul Technical
University, Istanbul, Turkey.
Eseryel, U. Y., (1999, September). The Effect of Research and Development on Competitive Advantage of
Turkey and Other Countries. Paper presented at Foreign Trade Congress of the Republic of Turkey,
Undersecreteriat of Foreign Trade, Ankara, Turkey.
Eseryel, U. Y., (1995, April). Morphological, Immunological and Cytochemical Approaches in Acute Leukemia’s
Diagnosis: Results of a 9-month study on 40 Leukemia patients at the Pediatric Hematology Polyclinic of
Hacettepe Hospital. Paper presented at 4th Research Project Contest for High School Students,
Istanbul, Turkey.
CASE STUDIES
Eseryel, U. Y., N. Gross, et al. (2000). "Case Study: Knowledge Management at Carpet Village." Retrieved
January 29, 2006, from http://istprojects.syr.edu/~mgarciam/case_library/teaching/carpetvillage.pdf.
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Dr. U. YELIZ ESERYEL - Curriculum Vitae
E-mail: u.y.eseryel@rug.nl
RESEARCH REPORTS
Wigand, R., Siow, J., Lakshminarayan, K., Bhaskar, M., Eseryel, U.Y., Fang, J., Ghadiali, Y., Gupta, P.,
Khanna, T., Osipenko, L., Ranga, P.M. (2001) An Analysis of the Emerging Electronic Trading Network
Market. Research study conducted for GIGA Information Group by Center for Digital Commerce.
PROFESSIONAL MAGAZINE ARTICLES
Eseryel, U. Y. (2000). “Integrated Research and Development (R&D) Consortium Model for Turkey.” Glokal
Management Magazine, 9-11.
Eseryel, U. Y., (1999). The Effect of Research and Development on Competitive Advantage of Turkey and
Other Countries. IGEME’den Bakis (Sept-Dec 1999, pp.55-56) Ankara, Turkey: Republic of Turkey,
Undersecreteriat of Foreign Trade.
GRANT WRITING & AWARDS
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2009 Computing Innovation Fellows Project
Proposed research on developing an Open Source Software Governance Maturity Model to ease
company involvement in Open Source. The grant is unfunded.
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2008 The Maxwell School European Union Center Summer Dissertation Research Grant
Received $3,000 summer research grant for dissertation study.
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2006 International Collaborative Exchange Supplementary Funding to National Science
Foundation HSD Grant IIS05-27457 (Investigating the Dynamics of Free/Libre Open Source
Software Development Teams)
Co-wrote the grant extension with Dr. Kevin Crowston, which resulted in $30,000 funding that allowed
Yeliz and a colleague to spend a summer in Italy for research on shared mental models in FLOSS
teams.
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National Science Foundation, Human and Social Dynamics Program Grants (NSF Grants IIS 0341475, 04-14468, 05-27457, and 07-08437)
Under the guidance of Dr. Kevin Crowston, contributed to grant-writing efforts, preparing presentations
to the NSF and writing annual reports. Conducted research under these four grants to investigate the
dynamics of Free/Libre Open Source Software Development Teams. Disseminated the research results
at conferences.
HONORARY AWARDS AND ACHIEVEMENTS
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2010 Emerald/EFMD Outstanding Doctoral Research Award in the Leadership and Organization
Development category
2009 Profiled on the “Future Stars” section of Academy of Management OCIS Student Blog
(http://ocis.wordpress.com). April 12, 2009
Conference Funding by the Doctoral Consortium Committees of (1) GITMA conference, (2) I-School
Conference, and (3) Academy of Management Conference OCIS Division, (4) AMCIS, (5) OSS
Conference
2004 Certificate of Appreciation for assisting with AMCIS conference coordination.
2004 & 2006 Level 1 Welch Allyn Quality Award for significant contribution.
2006 Certificate of Completion “Syracuse University Entrepreneurship Bootcamp”
2002 & 2003 Phi Beta Delta International Scholar Award.
2003 Syracuse University Entrepreneurial Competition Semi-Finalist.
2002 Syracuse University Entrepreneurial Competition Finalist.
2000 Won the first prize in a Turkish National E-Commerce Conference with the research project
entitled “National E-Commerce Model for Turkey”. Awarded with an IBM laptop computer.
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Dr. U. YELIZ ESERYEL - Curriculum Vitae
E-mail: u.y.eseryel@rug.nl
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1999 Cash reward by Turkish Undersecretariat of Foreign Trade for “National R&D Model” study.
1996-2000 Awarded with college scholarship by the Turkish Prime Ministry (Merit Based)
1996 Ranked in top 1% among more than 1 million people in Turkish national college examinations.
TEACHING INTERESTS AND AREAS
Information Systems, Enterprise Systems and Technologies, ERP Systems, IS Governance, Information
Technology Project Management, Virtual Teams / Managing Global Projects , introductory business courses
TEACHING EXPERIENCE
Teaching-Related Awards & Certificates
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2008 Syracuse University Outstanding Teaching Assistant Award
Teaching portfolio was identified as the best portfolio at Syracuse University
Recipient of the Certificate in University Teaching from Syracuse University
Course Development & Teaching: Developed and taught the following courses.
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Specialization Course in Business and ICT
University of Groningen, Business School, Groningen, the Netherlands (Feb-April 2010)
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Information Management (Technology Management Undergraduate Program)
University of Groningen, Business School, Groningen, the Netherlands (Nov 2009-Jan 2010)
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MBA 675 ERP Systems: Strategy and Practice (MBA Program)
Bilkent University, Business School, Ankara, Turkey (Summer, 2009)
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Integrating Enterprise Architecture and ERP Systems (Executive Master’s Level)
Aarhus School of Business, Aarhus University, Aarhus, Denmark (Spring, 2009)
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IST 400 / IST 600 Enterprise Systems (Undergraduate & Graduate)
Syracuse University, School of Information Studies, Syracuse, NY (Fall, 2008)
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MBA 675 ERP Systems: Strategy and Practice (MBA Program)
Bilkent University, Business School, Ankara, Turkey (Summer, 2008)
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IST600 Virtual Teams and Emerging Technologies (Online Master’s in Information Management)
Syracuse University, School of Information Studies, Syracuse, NY (Summer, 2008)
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IT Governance (Executive Master’s Level) and
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Enterprise Systems (Executive Master’s Level)
Swiss Federal Institute of Technology at Lausanne (EPFL) & Syracuse University (May, 2008 & 2009)
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IST555 Enterprise Technologies (Graduate Course)
Syracuse University, School of Information Studies, Syracuse, NY (Fall, 2008): Co-taught his course
with Dave Dischiave (Program Director) as part of graduate assistantship.
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MISI69E Global ERP Implementation Strategies (MBA and Master’s Level)
IESEG International Business School at Lille Catholic University, Lille, France (March 2007 & April
2008)
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IST 710 ERP Systems Implementations in the Federal Government (Executive Master’s Level)
Syracuse University, School of Information Studies, Washington, DC Campus (Summer 2006)
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IST600 Enterprise Resource Planning (ERP) Systems: Key Implementation Issues (Master’s Level)
Syracuse University, School of Information Studies, Syracuse, NY (Summer 2005 & 2006)
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Dr. U. YELIZ ESERYEL - Curriculum Vitae
E-mail: u.y.eseryel@rug.nl
Teaching Assistant Roles:
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IST 642- Electronic Commerce by Dr. Ian MacInnes: Master’s course, Syracuse University, Syracuse,
NY. Spring 2005
IST 775- Information Industry Strategies by Dr. Ian MacInnes, Master’s course, Syracuse University,
Syracuse, NY. Spring 2005
BA 2601 Operations Research by Dr. Ahmet Acar, undergraduate course, Middle East Technical
University, Ankara, Turkey 1998
Invited Lectures, Conferences & Guest Speaking:
October, 2009 IS Implementation and Organizational Culture
Invited by Dr. DongBack Seo for the undergraduate course of Information Systems, University of
Groningen, Groningen, the Netherlands.
April, 2009 Project Manage Your Ph.D.
Invited by Dr. Ping Zhang for IST 810 Doctoral Seminar to participate in a panel with Dr. Derrick
Cogburn and Dr. Joon Park on Time Management during the Ph.D. program, Syracuse University
School of Information Studies, Syracuse, NY.
Eseryel, U. Y. (2008). Leadership Dynamics in Open Source Software Development Teams. Invited
presentation at the 2nd Open Source Software Conference, TOBB Economy and Technology University,
Ankara, Turkey.
Eseryel, U. Y. (2007). Introducing FLOSS Research at Syracuse University, Middle East Technical University
Open Source Research Workshop, Ankara, Turkey.
October, 2007 Introduction to ERP
Session organized by a student organization based on demand by master’s students at Syracuse
University.
Jan, 2007 Enterprise Architecture & Enterprise Resource Planning
Invited by the Association of Enterprise Architects (a|EA) to be a guest speaker at their Washington, DC
chapter meeting.
Nov, 2006 System Implementation
Invited by Dr. Kevin Crowston for IST 352 Information Analysis of Organizational Systems course
(undergraduate level), Syracuse University School of Information Studies, Syracuse, NY.
Oct, 2006 Basics of ERP Systems
Invited by Dr. Robert Heckman for IST 621 Introduction to IRM: Concepts, Contexts and Career Options
course (master’s level), Syracuse University School of Information Studies, Syracuse, NY.
Nov, 2005 Usage of Enterprise Architecture for ERP Implementations
Invited by Dr. Scott Bernard for IST 710 Enterprise Architecture course (executive master’s level) at
Syracuse University Greenberg House, Washington, DC.
Nov, 2004 Database Management, Relevant IT Issues and IT Careers
Invited by Dr. David Dischiave for two sections of IST 659 Data Administration Concepts and Database
Management course (master’s level), Syracuse University School of Information Studies, Syracuse, NY.
Nov, 2004 Enterprise Resource Planning (ERP) Implementation Challenges
Invited by Dr. Robert Heckman for IST 621 Introduction to IRM: Concepts, Contexts and Career Options
course (master’s level), Syracuse University School of Information Studies, Syracuse, NY.
March 2004 ERP Implementation Overview for CIO’s and Information/Project Managers
Invited by Dr. Robert Heckman for IST 621 Introduction to IRM: Concepts, Contexts and Career Options
course (master’s level), Syracuse University School of Information Studies, Syracuse, NY.
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Dr. U. YELIZ ESERYEL - Curriculum Vitae
E-mail: u.y.eseryel@rug.nl
ACADEMIC SERVICE
Conference / Workshop Organizer:
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2010 Program Committee, Workshop on Emerging Trends in Free/Libre Open Source Software
Research and Development, at International Conference on Software Engineering (ICSE), Cape Town,
South Africa (May 8)
2010 Co-Publicity Chair (Europe), International Conference on Open Source Systems
2009 Board of Reviewer, International Conference on Open Source Systems, Skovde, Sweden
2009 Program Committee Member, 4th Mediterranean Conference on Information Systems, Athens,
Greece (Sept 25-27)
2007 Organizing Committee Member, Open Source Open Ideas Workshop, Bari, Italy (May 28-29)
(http://floss.syr.edu/conferences/2007OSSworkshop/)
2007 Organizer, Open Source Software Research Workshop, Ankara, Turkey (July 7)
2006 & 2007 Volunteer, Pre-ICIS SIM (Society for Information Management) Workshop
2004, Volunteer, AMCIS Conference
Service to School and/or to the Field:
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Summer 2008-Present, Faculty Search Committee Member Syracuse University, School of
Information Studies)
Spring 2008-Present, J.P. Morgan Chase Curriculum Development Project (Syracuse University &
JP Morgan Chase)
Fall 2006, Ph.D. Committee Member (Syracuse University, School of Information Studies)
Fall 2005-Spring 2006, Personnel Committee Member (Syracuse University, School of Information
Studies)
Fall 2005-Spring 2006, Faculty Meeting Student Liaison (Syracuse University, School of Information
Studies)
August 2004, AMCIS Conference Coordination Volunteer (New York, NY)
2002, AECT Conference Coordination Volunteer (Dallas, TX)
2004, Project Manager for “Project of the Year” Award, Project Management Institute Syracuse
Chapter.
2003, President, Orange Consulting Group, Syracuse University School of Management
2000, Instructional Technology Representative for School of Information Studies
2000-2002, Graduate Mentor, Syracuse University School of Information Studies & School of
Management
2001-2002, Graduate Student Organization Senator Representing IST, Syracuse University
Ad Hoc Conference/Journal Reviewer:
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European Journal of Information Systems (EJIS), Journal of Information Technology (JIT), Conferences
on Open Source System (OSS 2010, OSS 2009), Hawaii International Conference on System Sciences
(HICSS), International Conference for Information Systems (ICIS), Information Systems Journal (2006),
International Journal of Human Computer Studies (2006), Journal of Electronic Markets (2004), Bled
Electronic Commerce Conference (2004), Journal of System and Management Sciences (2004)
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Dr. U. YELIZ ESERYEL - Curriculum Vitae
E-mail: u.y.eseryel@rug.nl
WORK EXPERIENCE
University of Groningen
Groningen, the Netherlands
8/2009-Present
ASSISTANT PROFESSOR OF BUSINESS AND INFORMATION & COMMUNICATION TECHNOLOGIES
Syracuse University School of Information Studies Syracuse, New York
8/2004-5/2009
ADJUNCT FACULTY AND GRADUATE ASSISTANT
Welch Allyn Medical Products
Skaneateles Falls, New York
2/2003-5/2007
OPERATIONS & SUPPLY CHAIN GROUP PROJECT MEMBER & ENGINEERING TEAM LEAD 1/20065/2007
Validation for Product Service Group: Coordinated/conducted the qualification, validation and process audit
efforts for the product service group for increasing process quality and regulatory compliance.
Online Training Development: Developed online SAP training pilot for the customer service department.
Metrics Analysis for Operations & Supply Chain Group: Audited metric organizational metric development
process for Executive Committee using six-sigma black belt techniques and suggested improvements.
Business Warehouse Reporting for the Purchasing Group: Conducted SAP Business Warehouse Reporting
Analysis for the Purchasing group.
SAP IMPACT PROJECT, IT PROJECT MANAGER
2/2004-1/2006
SAP Testing Project Manager for Europe: Managed the testing efforts for Welch Allyn’s Europe roll-out in
Ireland. This includes coordinating informal testing, validation testing, regression testing as well as support pack
upgrade testing before go-live.
SAP SEM Implementation Co-PM: Co-managed the implementation of Strategic Enterprise Management
module for Finance and Controlling departments.
SAP Testing Project Manager: Planned, budgeted, staffed scheduled and coordinated annual SAP testing
effort for Support Pack Upgrade for HR, SD, CS, MM, PP, PLM and BW modules.
Business Process Reengineering: Teamed up with Cap Gemini consultants to identify process issues after
SAP Implementation. Identified problem areas, and made business process reengineering recommendations to
the Steering Team members.
Disaster Recovery For IT: Conducted contract management and coordinated disaster recovery.
Enterprise-wide Blackberry Implementation: Provided training and coordinated the support efforts for
executives. Designed a business process to roll-out the project upon the completion of the pilot phase.
Business Process Development for Maintenance Contracts: Created a new process and a database in
order to manage the maintenance contracts proactively.
SAP IMPACT PROJECT, ORGANIZATIONAL CHANGE MANAGEMENT ASSISTANT
2/2003-2/2004
SAP Training :
 Prepared train-the-trainer templates, tools, documentation and workshops for trainers.
 Provided classroom and distance SAP Marketing training to product managers and Product Lifecycle
Management Overview Training to engineers and SAP Concept and Navigation training to over 400
employees.
 Developed training curriculum and training materials for Business Warehouse, Introduction & Navigation
course, PLM Master Data Overview Sessions and SAP Training Course for Product Managers classes.
 Trained the trainers on-site and off-site.
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Dr. U. YELIZ ESERYEL - Curriculum Vitae
E-mail: u.y.eseryel@rug.nl
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Created and managed a training database to increase efficiency of training resources deployment.
Facilitated course scheduling to ensure that resource and employee dependencies as well as class
prerequisites are covered.
Created in-class training and provided in-class and one-on-one training to Welch Allyn executives on
Blackberry.
SAP Communication: Created online newsletters and online documentation among others. Communication
plans included planning for end-user support before, during and after go-live through the use of the mentioned
tools and Super Users.
SAP Documentation: Coordinated the documentation of over 600 business transactions. Enforced a high
quality documentation standard across teams. Ensured timely completion of documentation across the
organization. Tracked and analyzed the data weekly and communicated the results to Global SAP Manager.
SAP Testing/Configuration:
 Conducted unit tests and integration tests for Product Lifecycle Management, Materials Management and
Sales and Distribution modules.
 Designed an approach to re-test security for Sales & Distribution group.
 Configured the cost center control logic for Finance and Controlling (FI / CO) modules.
Web Development: Created and managed a Help Website with documentation of over 600 transactions on the
Intranet for local and international SAP users. Also coordinated integration of RWD’s visual basic application to
SAP. Designed multi-level testing process for this integration and ensured complete testing of the help website
interface.
Booz Allen Hamilton
Washington, D.C.
U.S. Housing and Urban Development (HUD), Technology Consultant
5/2002-8/2002
IT Capital Planning:
 Supported the application of Project Management/ IT Capital Planning tools, technologies and processes
 Successfully tracked technical problems, identified interface and functionality improvement needs and client
requirements and ensured issue resolution.
 Fully documented the new IT Capital Planning system and improved Planning Process.
 Developed business cases and improved business plans to ensure that HUD received government funding.
Enterprise Architecture:
 Conducted research on forming target Enterprise Architecture for HUD where at the time, it was the team’s
first experience in forming target architectures.
U.S. Department of Transportation (DOT)
Washington, D.C.
5/2001-8/2001
Web Consultant
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Improved DOT’s award winning e-commerce applications.
Ensured compliance to then “new” accessibility regulations of Section 508.
Overhauled DOT’s intranet per the request of Deputy CFO. This effort included requirement analysis,
overseeing the implementation, managing and championing the new intranet and training the users and the
manager of the intranet.
Worked for the Office of the CIO on DOT’s multi-million dollar Enterprise Architecture (EA) project.
Collaborated with PricewaterhouseCoopers team on identifying the current architecture of DOT.
Interviewed with the CIO’s of the sub-agencies to determine their needs and get their input. Analyzed
documentation and participated in the CIO’s Council.
Analyzed laws, regulations, policy and guidance for security, privacy and IT accessibility. Analyzed IT
Accessibility tools and Accessibility requirements (Section 508) for Office of Financial Management and
made recommendations.
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Dr. U. YELIZ ESERYEL - Curriculum Vitae
E-mail: u.y.eseryel@rug.nl
Management Consultant
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Ankara
11/1997-5/2000
Assisted conducting programs and workshops in the realms of Organizational Strategy and Human
Resources. Clients were major corporations.
Facilitated SWOT Analysis (Strengths, Weaknesses, Opportunities & Threats) and enabled troubled
companies to realign their strategies to fit internal and external environment.
Increased competitiveness of the organizations by helping them conduct strategic planning.
Improved turnover in companies through conducting hands-on training of hiring practices and
ACADEMIC & RESEARCH PROJECTS AT SYRACUSE UNIVERSITY
Free / Libre Open Source Software (Floss) Research Group
2004 – Present
(Professors Kevin Crowston & Robert Heckman)
 Research on decision-making, leadership, shared mental models and task coordination in Open Source teams
using content analysis, interviews, datamining, etc.
 Contributed to various NSF grant writing efforts and co-wrote international grant extension for an NSF grant. Grant
is accepted and research on shared mental models in FLOSS developers was conducted in Italy in April-May of
2007 and presented at a conference.
Independent Study MBA Program
2/2001-12/2002
Managed the online communication with potential candidates through creating e-postcards, e-newsletters, website
and databases.
 Helped improve School of Management Master’s and Independent Study MBA program admissions by analyzing
the admission data, conducting competitive analysis and implementing a marketing strategy based on results.
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Training Systems Institute (TSI)
2/2001-10/2002
Role: Technology Consultant for Training Systems Institute project for the Pacific Regional Technology in Education
Consortium (PRTEC).
 The aim of the project was to evaluate and improve the education system in Pacific Islands.
 Improved the communication and coordination among teams in the US and the Pacific by developing a Web-Based
Knowledge Management Platform.
Center for Digital Commerce
9/2000-5/2001
As part of the Center for Digital Commerce team, worked on e-commerce research projects in collaboration with
companies in the US and in Germany.
 Analyzed Emerging Electronic Trading Network (ETN) Market based on research and interviews with major players
of the market. The result of the research is published by GIGA Information Group.
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ORGANIZATIONAL MEMBERSHIPS
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Association for Information Systems (AIS)
Academy of Management (AOM)
The International Federation for Information Processing (IFIP) WG 8.2-Information Systems & Organizations
Project Management Institute (PMI) Syracuse Chapter
Association for Educational Communications and Technology (AECT)
The Association for Operations Management (APICS)
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Dr. U. YELIZ ESERYEL - Curriculum Vitae
E-mail: u.y.eseryel@rug.nl
TECHNICAL SKILLS
Software : MS Office (Word, Excel, Access, etc), MS Project, MS Visio, Flash, Dreamweaver, Photoshop,
CMMS, Lindo, Popkin, EAMS (Enterprise Architecture Mgmt Sys.), ITIPS
ERP Applications: SAP R/3 4.6C (Modules: BW, MM, SD, CS, PLM), Cube ERP
Platforms: Windows NT, XP, 2000, 98, 95, 3.1, Corel Suite, Lotus Notes, Blackboard, WebCT
Coding : HTML, Perl, CGI-BIN, Visual Basic, Pascal, Basic, ASP
Documentation Tools: RWD Info Pak, RWD Glossary, Web Architect, Snaggit
Education Tools: Blackboard, WebCT, Content Management Tools, Camtasia for Online Training
Other
: Database design and management, Web Design, E-Commerce Application Development
CERTIFICATION
Project Management Professional (PMP), Project Management Institute (PMI)
Certified in Production and Inventory Management (CPIM), APICS.
SPECIAL EXPERTISE
Project Management: PMI – Project Management Body of Knowledge
Enterprise Resource Planning: Accelerated SAP (ASAP) Methodology
Enterprise Architecture: Federal Enterprise Architecture Model, Zachman EA Framework, Spewak
Methodology
Web Design: Web Design, Usability and Accessibility
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