COM 270: Interpersonal Communication
Final Exam Review Sheet
Our final exam is on Wednesday, June 3rd, in this classroom at 8:30am. The exam will
consist of multiple choice, true/false/correct, short answer, and essay questions. The test
will cover text, activity, lecture, discussion material, and handouts. Make sure that you
have a firm grasp of the concepts discussed in chapters 9, 10, 11, and 13 from your text,
as well as Trenholm & Jensen Chapters 12 & 13, and Floyd Chapter 11 as well as anything
discussed in class. Focus ot on memorizing lists, but rather on being able to explain
concepts in your own words with as much insight as possible. In addition, be able to identify
and define concepts and provide examples. This test is worth 90 points. Please bring a
scantron sheet, loose-leaf paper or a blue book, a pen, and a pencil.
Ideas/Concepts to Review
Chapter 9
 Qualities of intimate relationships
 Dimensions of Attraction
 Homogamy vs. opposites attracting
 Postural Mirroring
 Relational Schemata
 Cognitive Valence Theory
 Stages of Relationship Escalation
 Turning Points
 Flirting
Chapter 10
 Factors that influence whether or not
we maintain a relationship
 Interpersonal Needs
 Goals of Maintenance
 Equity
 Maintenance Strategies
 Relational Dialectics
 Maintenance strategies in platonic
relationships
 Marital typologies
 Affinity seeking behaviors
Chapter 11
 Termination & de-escalation
 Reasons for maintaining/reasons for
de-escalating
 Phases of de-escalation






Internal/external causes &
attributions
Infidelity/power/control
De-escalation messages
Facework/politeness theory
Stages of grave dressing
Knapp & Vangelisti’s and Duck’s
models for relational disengagement
Chapter 13
 Nature of conflict/reasons it occurs
 Conflict v. intrapsychic conflict
 Conflict styles
 Benefits/Drawbacks to conflict
 Conflict Strategies
 Communication tactics for relational
termination
 Responses to relational problems
 Confront or avoid, cooperate or
compete
 Dr. Williams’ tips for avoiding,
managing, &resolving conflicts
 Dr. Williams’ ‘Doing Conflict’
process
Deceptive Communication (Floyd Chp
11)




Nature of interpersonal deception
Definition & elements of deception
Deception & politeness
Why people deceive


Types of deception (acts of
simulation, falsification,
exaggeration, acts of dissimulation,
omission, equivocation)
Detecting deception
Culture & Gender (Trenholm & Jensen
Chp 13)
 Representation (Hall)
 Definition of culture
 How cultures differ
 Ethnic, regional, and class
differences
 In-group/Out-group perceptions
 Barriers to intercultural
understanding
 Culture and communicative
competence
 Speech Codes Theory (all
propositions)
 Definition of s speech code
 Cross-cultural & intercultural
communication
 Glass ceiling
 Tannen’s observed differences
between men & women in the
workplace
 Glass ceiling as a wall of words
 White Knight Method
 Self-presentation & socialization
Communication & Professional
Relationships (Trenholm & Jensen Chp
12)
 Third Places
 Office friendships and factors
 Office romances and factors
 Critical Theory of Communication
Approach to Organizations
 Managerialism
 Systematically distorted
communication
 Public realms in history
 Self-presentation & facework in the
public realm
 Avoidance rituals
 Presentation rituals
 Playacting
 Community design and
communication
 Organizational culture
 Organizational vocabulary
 Personality traits vs. communication
behavior (management)
 Dyadic linkage model of leadership
 Factors in communication
relationships in the workplace
 Relationship marketing
 Persuasive internal marketing