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DE R R E L L GR E E N E
14827 Preston Rd  Dallas, TX 75254  (214) 707-0083  derrell@derrellgreene.com
IN F OR M AT I ON T E C HN OL OG Y M AN AG E M E N T
Systems | Infrastructure | Staffing
A highly skilled & well established senior level IT manager with over 10 years in planning,
coordinating, implementing, & evaluating the effectiveness of systems, infrastructure and staffing
required to accomplish and EXCEED department projects and objectives
AREAS OF EXPERTISE:
Project Management
Performance Management
Team Building / Coaching
Team & Project Leadership
Strategic / Tactical Planning
Networking Technology Analysis
Internet Technology
Alternative Dispute Resolution (ADR)
Data Integrity / Disaster Recovery
Technical Specification Development
Quality Testing & Assurance
Training & Development
Organizational Development
Information Technology
Client Support / Satisfaction
T ECHNICAL PROFICIENCIES
Platforms:
Networking:
Languages:
Tools:
PROFESSIONAL EXPERIENCE
AT&T ITO Enterprise M idrange Application Services — Richardson, TX
Provides voice and data communications systems for small and mid-sized companies.
Team Lead, 2007 to Present
Recruited to help open new company branch in Los Angeles, guiding the startup and management of a
full spectrum of HR operations, systems and programs. Worked with senior management to create HR
policies and procedures; recruit employees; create group benefits databases; and develop orientation,
training and incentive programs. Manage leave-of-absence programs and personnel records; administer
benefits enrollment and programs; administer HR budget; and handle HR generalist workplace issues.
Key Resul ts:
 Played a key role in ensuring the successful launch of Los Angeles office. Structured and
implemented programs and policies in the areas of training, compensation structures, benefits
packages, incentives and new-employee orientation.
 Fostered a teamwork/open-door environment conducive to positive dialogue across the
organization. Personal efforts were cited as the driving force behind branch’s employee -retention
rate of 89% within an industry where high turnover is the norm.
 Negotiated approximately 50 salary offers and dozens of sign-on bonuses/relocation packages
annually at both the exempt and non-exempt level.
 Brought workers’ compensation program into full compliance. Instituted preferred providers list
and trained managers and associates on procedures to follow in case of injury.
D E R R E L L G R E EN E
Phone: (214) 707-0083
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 Reduced benefits costs by 15% annually through meticulous recordkeeping and ensuring that
company did not pay for benefits for which employees were ineligible.
 Wrote employee manual covering issues including disciplinary procedures, code of conduct, FMLA
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policy and benefits information.
Introduced company’s first formal performance review program, creating a flexible and wellreceived tool that was later adopted company-wide.
 Revised job descriptions across all levels and 50+ categories. “Shadowed” and interviewed
employees to construct an accurate picture of the duties and skills required for each position.
 Provided a positive working environment through conflict resolution and managing daytime team
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schedules.
Coordinated and led daily team meeting to enhance our production that led to adequate service to
our clients.
Conducted monthly training sessions on new applications and tools that help streamline our
workflow process.
Provides P1 application availability for all of our clients.
PROFESSIONAL EXPERIENCE (CONTINUED)
AT&T ITO Enterprise M idrange Application Services — Richardson, TX
Leading home healthcare company employing 4,500 professionals.
Senior Implementation Manager, 2003 to 2007
Promoted to fulfill a broad range of HR functions, including recruiting and training employees,
administering benefits, overseeing disciplinary action and managing HR records. Co -chaired annual
flex-enrollment meetings, resolved conflicts between employees and insurance carriers, coordinated
health fairs to promote employee wellness and performed exit interviews.
Key Resul ts:
 Trained 25-member management team on interviewing techniques and best practices, conducting
workshops and one-on-one coaching sessions that contributed to sound hiring decisions.
 Co-developed company’s first-ever standardized disciplinary procedures and tracking system that
insulated company from legal risk and ensured consistent and fair discipline processes.
 Devised creative and cost-effective incentive and morale -boosting programs (including special
events and a tiered awards structure) that increased employee satisfaction and productivity.
 Reworked new-hire orientation program to include HR information and company resources.
 Saved company thousands of dollars every month by reducing reliance on employment agencies.
Brought the majority of formerly outsourced recruiting functions in-house to reduce billable hours
from 200+ to less than 15 per month.
 Designated as EMAS subject matter expert in conjunction with AMDOC for newly acquired
Lightspeed Billing application code refresh and core patch updates.
 Analyzed, designed, implemented, and updated data back strategy for key system, database, code,
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and application files on various servers for disaster recovery and restore.
Provided critical application support on Unix and Window platforms for the National Data
organizations.
 Designed and implemented various production scripts in various languages (Unix scripting, SQL,
etc) for internal and external production organizational needs.
 Monitored, tracked, and trouble -shooted National Data file processing activities via ftp or direct
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connect through multiple production servers.
Supported the Telegence (TeLD) long distance billing system which operates in a UNIX
environment.
 Monitored and supported the Uverse applications OMS, AMSS, CRM.
 Supported GUI based Schapi and Maestro scheduling application tool.
D E R R E L L G R E EN E
Phone: (214) 707-0083
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 Executed DST, SIT, Training, and Production code pushes.
 Performed nightly bounces of Enabler, OMS, AMSS and CRM servers.
AT&T ITO Enterprise M idrange Application Services — Richardson, TX
Leading home healthcare company employing 4,500 professionals.
Resource Technician, 2000 to 2003
Promoted to fulfill a broad range of HR functions, including recruiting and training employees,
administering benefits, overseeing disciplinary action and managing HR records. Co -chaired annual
flex-enrollment meetings, resolved conflicts between employees and insurance carriers, coordinated
health fairs to promote employee wellness and performed exit interviews.
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Monitored the batch file feeds, transmissions and system space.
Execute d End of Day and Billing Maps through Schapi and AMC.
Facilitated Telegence morning calls for Billing cycles.
Participated in the building of roadmaps for future maintenances and releases.
Performed batch monitoring, push Unix code and problem reporting.
EDUCATION & CERTIFICATIONS
AM BERTON UNIVERSITY — (Graduation Day Aug, 2012)
Pursing degree in Information Technology Systems
Certifications:
 PHR-CA (Professional in Human Resources with CA state -specific certification), 2004
 PHR (Professional in Human Resources), 2002
OF NOTE
FULL
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COURT ATHLETES AAU – Plano, TX
Founder & Director Full Court Athletes AAU (2000 – Present)
Helped over 30 kids receive basketball scholarships
Built organization from one to 6 teams, including 6 coaches