Solution Assurance
Systems Sales Storage Resources and Tools
Solution Assurance incorporates pre-sales and preinstall technical reviews to help identify risks and
promote the success of an installation.
Help improve your win rate
Identify and address potential problems with
installation and implementation
Increase your odds that your customer will
be very satisfied
Conduct a pre-sale Solution Assurance Review (SAR)
of a completed solution design with Subject Matter
Experts (SMEs) to assess feasibility and customer
expectations.
Conduct a pre-install SAR to ensure all the key
technical and physical factors have been considered
for installation and implementation.
Tools and guides to help you develop your own
internal review procedures are available on
PartnerWorld. Sign in to access these resources.
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Solution Assurance Library ³
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SA overview presentation
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SA Weblecture
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TotalStorage guides and checklists
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Tivoli guides and checklists
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Cross Brand guides and checklists
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SA Process Roadmap
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Search the Library
Sales Kits & Tools
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IBM Systems Sales - TotalStorage Sales Kits ³
Select Geo and TotalStorage options for a variety of
resources. Select under TotalStorage option –
Sales Kits in the right lower nav bar
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Comprehensive set of sales kits for most
storage products including the Virtualization
Engine Resource Kit. Check them out
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Competitive Performance - Select
Competition then Performance
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STG Systems Seller Newsletter – Select
News left nav bar, then newsletter
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IBM Systems Sales - TotalStorage Tools ³
Select Geo and TotalStorage options for a variety of
resources. Select under TotalStorage option –
Tools in the right lower nav bar. Tools include:
− CP2000 and Data Extraction Tool
− Capacity Magic for Windows
− Competitive Sales Tool
− IBM Disk Magic for Windows
− DR550 ISV Enablement
− Enterprise Tape Tools
− ESS to DS8000/DS6000 Migration
− Global Mirror Utility
− TotalStorage TCPO Calculator
− Total Productivity Center (TPC) Sizing Tool
− zTPM Tool
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Total Cost of Ownership Tool (TCOnow!)
Other Sales Support Resources & Tools
On Demand
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On Demand Business
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On Demand Business Assessment Tools ³
Sales & Solution Tools
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IBM Customer Support Online
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IBM eServer Technical Support Advantage
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IBM eServer Solutions
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IBM eServer Solution Connection
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IBM eServer Solution Sizing Guides
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IBM ServerProven
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IBM PartnerWorld Industry Networks
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IBM PartnerWorld - Marketing Resources ³
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IBM PartnerWorld - Selling Resources ³
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Industries & Solutions
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Global Solutions Directory
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IBM Small & Medium Business Center
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Storage Solutions
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Storage Software
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Storage Literature
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Storage News & Events
Other Storage Resources
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IBM Disk Interoperability
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IBM Tape Systems Compatibility
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IBM TotalStorage Virtualization
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IBM Virtualization Engine
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 International Business Machines Corporation
Printed in the United States of America
V3.1 01/06
All rights reserved
Reference in this publication to IBM products and services do not
imply that IBM intends to make them available in every country.
Any trademarks or registered trademarks that appear belong to their
respective owners.
PartnerWorld
IBM Technical Support
IBM System Storage and
TotalStorage
Technical Support
Resource Guide for
IBM Business Partners
The information you need to sell
and support IBM System Storage and
TotalStorage® Solutions
Find this Technical Support Resource @
http://www.ibm.com/partnerworld/
Sign in; select Technical Resources and Support from
the left nav bar, then Technical resources tab.
Go to the servers and storage section and
Access the Brochure web links “live” online!
Also look for the IBM Servers and Storage Technical
Support Knowledge Bases and Electronic Support brochure
with live web links to help you sell and support IBM
Solutions.
ibm.com/partnerworld
Technical Sales Support
Sales Enablement Support Resources - Centers
Skills Enablement & Certification
Technical Sales Support from IBM provides Business
Partners with extensive pre-sales support through the
PartnerWorld program online via the web and by voice.
Voice support can be accessed via PartnerWorld
Contact Services, the single point of entry to all key
support organizations. Access to Technical Sales
Support online via the web (region selectable)
IBM Technology & Executive Briefing Centers are state-ofthe-art customer facilities located at major product-development
labs, offering access to IBM’s extensive technical resources,
including demo systems, and world-class research and
development teams. Take advantage of this resource to assist
your storage sales opportunities
IBM
& IBM TotalStorage Education provides a
vast array of both Technical and Sales courses delivered by
standard Lecture/Lab or Web setting. Combined with
PartnerWorld offerings, you have access to a comprehensive
portfolio of education and certification resources and options
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Contact Techline Online ³
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Get help to design, size, configure and
propose customer solutions based on
IBM products and services
PartnerWorld Contact Services
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Select the country for phone number
and to submit request for assistance
Technical Sales Library ³
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Access the technical sales knowledge
base for a wide variety of topics
Quick Proposals Process documents ³
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Enter storage in the Search “for” option
PartnerWorld Technical Resources &
Support ³
− Get acquainted with the list of IBM
technical resources at your fingertips
Configure, Price and Propose ³
− Access to configurators, price books
and announcement letters.
Customer Support Plans (CSP)
− Generate plans that communicate the
IBM support available to you and your
customers, procedures for obtaining
support, and contact information
IBM Systems Storage and TotalStorage
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Storage home page for all key product
and solution links
IBM TotalStorage Proven
− Identify storage solutions that have been
pre-qualified for interoperability with IBM
TotalStorage products
IBM TotalStorage Proven validation
− Earn the emblem via the customer
experience process or through the
technical validation
IBM TotalStorage Technical Resources and
Support Portal ³
The TotalStorage Hub
− The 3rd tier pre-sales support team to
help close storage business, including
proof of concept requests and special
attachment support requirements.
Contact your local IBM Sales Rep
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Executive Briefing Centers
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Austin, Texas – (512) 838-2235
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Boeblingen, Germany – boebc@de.ibm.com.
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Mainz, Germany – request online
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Montpellier, France – frmopebc@fr.ibm.com
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Poughkeepsie, New York – (845) 433-8438
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Raleigh, North Carolina – (919) 543-0766
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Rochester, Minnesota – (507) 253-1119
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Tokyo, Japan – ISCOC@jp.ibm.com
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Tucson, Arizona – (520) 799-5460
IBM Design Centers for On Demand Business
The Design Centers are hands-on facilities where IBM
professionals work with customers to design advanced
On Demand infrastructure solutions and develop
Proof-of-Concepts. Contact design@us.ibm.com.
Coverage as follows:
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Poughkeepsie, New York, USA: Americas
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Montpellier, France: Europe, Middle East, Africa
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Makuhari, Japan: Asia/Pacific
IBM Deep Computing Capacity in Demand
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Remote highly secure Virtual Private Network
access over the Internet to supercomputing power
IBM eServer Benchmarking Centers
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Provide world class benchmarking related skills
and facilities
IBM High Availability Center of Competency
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Help clients design and deploy the highly
available end-to-end IT infrastructures
IBM TotalStorage Solution Centers ( TSSCs)
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Locally venues run by Business Partners for a
hands-on test drive of IBM storage solutions and
a platform for proof of concept and benchmarking
IBM Business Partners Innovation Centers
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IBM Business Partners showcasing IBM products
and related technologies, along with their
solutions and services
IBM Innovation Centers for Business Partners
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Provide access to IBM skills and equipment, for
migration, testing and optimizing applications for
an on demand world
IBM Virtual Innovation Center for Hardware ³
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Provides hardware access, resources and
enablement roadmaps to help ISVs build, sell and
deploy on demand solutions
Systems Sales Education
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The Campus for Business Partners - IBM servers
and storage education ³
Select on the left nav bar - Business Partners, then
product/brand and sales/technical options and
access:
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Certification / Courseware / Distance learning
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Events / Search
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Subscribe to Education Newsletter
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Business Partner Field Education Programs & Top
Gun Training
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Storage Specialist Roadmap
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IBM Storage Education
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STG Seller Education Newsletter (web) ³
Select Education Newsletters – right lower nav bar
PartnerWorld Offerings
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PartnerWorld Training and Certification ³
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Skills enablement guide
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Training finder (paths)
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Training resources
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Certification
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Discounts and reimbursements
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IBM PartnerWorld University ³
− Distance learning from PartnerWorld
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PartnerWorld Technical Training l ³
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Technical training links
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IGS Training Offerings
International Technical Support Organization (ITSO)
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ITSO Redbooks and Workshops
Services, Support and Warranty
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IBM eServer & IBM TotalStorage Lab Services
IBM Storage Services
IBM Global Services (IGS)
IBM IT Services - Storage Services
IBM eServer Support Site
IBM System Storage and TotalStorage Support
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Storage Downloads
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DS6000 Code Download
IBM Tivoli Software Support
IBM.com Support & Downloads
IBM Storage Warranty Information