Data Capture and Remote Access
Solution for Yum! Brands Inc
The Client - Yum! Brands Inc
Yum! Brands Inc is the world's largest restaurant company with more than 35,000 restaurants in 110+ countries &
territories including global brands such as KFC, Long John Silver's, Pizza Hut and Taco Bell.
The Challenge
The Solution
Yum! Restaurants International wanted to improve
the way that documentation relating to each
franchise including contracts, territory information,
training details and delivery maps were handled at
its UK-based headquarters in Woking.
Yum! Restaurants International selected e-docs UK
to provide a cost effective bespoke solution after an
initial scoping phase, e-docs UK proposed to
implement its OneView, web based document
management system.
In particular, it needed to streamline the whole
document management process and deliver a more
responsive service to franchisees by providing rapid
access to all documents for staff operating in
different time zones around the clock. This would
also enable the company to meet business
continuity planning requirements for the secure
storage, access and management of legal
documents.
This online repository provides an effective way of
distributing information, giving worldwide staff
rapid access to documents via any internet-enabled
location. OneView eliminates the reliance on the
time and availability of the central support team at
Woking enabling them to be more productively
deployed.
What the client said:
“e-docs UK has provided us with an
innovative and cost effective solution that
is delivering significant time and cost
savings across the organisation.”
Sarah Jane-Singh, Legal Contracts
Manager at Yum
The first production phase of the project was to scan all documents currently stored at Woking. A wide range of
documents were processed including large format documents such as territory and delivery maps as well as more
than 10,000 franchisee contracts.
.
All scanning was completed in full colour ensuring that documents can be viewed in the highest quality and,
where required, printed in accordance with corporate branding and quality standards. OCR (optical character
recognition) technology was also used to enable users to copy and paste information from stored documents.
E-docs UK also provided the company with desktop scanners to enable staff to scan, index and load documents
directly into OneView.
OneView is now the main data repository for the storage and retrieval of documents. It uses highly secure,
mirrored web servers situated at two separate locations to provide the highest levels of service resilience and
security. All hard copy documents are sent offsite for long term secure storage.
e-docs UK also provided bespoke, branded web pages including a flexible range of search fields for each
franchise operation. These enable staff to quickly locate documents using store number, store name, document
type, date and keywords. All documents are stored as legally admissible PDFs.
Client Feedback
According to Sarah Jane-Singh at Yum! Restaurants International: “e-docs UK has provided us with an innovative
and cost effective solution that is delivering significant time and cost savings across the organisation. It has
enabled us to meet all regulatory and corporate requirements for the storage and management of data and is
playing an important role in the delivery of higher levels of service to our franchisees.”
About e-docs UK
Established in 1988, e-docs UK is a Business Process Outsourcing company that offers a wide variety of software
systems and document management services primarily in the areas of Accounts Payable and Accounts Receivable.
Delivering solutions to more than 100 companies including many Shared Service Centres, e-docs UK brings
automation to manual tasks, improves process management and provides greater control and visibility ensuring
regulatory compliance.
How to contact e-docs UK
If you would like to discuss a requirement or to find out what e-docs UK can
do for your business, please contact us
at:
e-docs UK
24 Pindar Road
Hoddesdon
Hertfordshire
EN11 0DE
Telephone: +44 (0)1992 801860
E-mail : Sales@e-docsUK.co.uk
or online via our website:
www.e-docsUK.co.uk