HOTEL AND RESORT MANAGEMENT
EXCEEDING EXPECTATIONS SINCE 1917
®
GUEST SERVICES EMPLOYEES
How May We Help You?
At Guest Services, Inc., our guiding philosophy has
always been to provide the highest level of management
expertise that puts our clients and guests first and is
delivered in an atmosphere of utmost integrity. Although
our reach is national, our focus is always local. Your
property is unique, and we bring our flexibility to bear in
our management approach, working together to create
ongoing successes that benefit you and your guests.
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PARADISE INN MOUNT RAINIER NATIONAL PARK
What We Can Do For You
With our years of experience in the management of hotel and resort properties,
we are well-versed in revenue enhancement strategies and overall best
management practices. However, the greatest strength we feel we can bring to
the table is our flexibility: our willingness to listen to and understand your goals
and aspirations and our ability to execute according to what works best for
YOUR property so that YOUR objectives are achieved in the areas of
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Sales
Revenue management
Digital marketing
Food and beverage
Housekeeping and maintenance
Asset management
Our record of sustainable growth for the properties we manage coupled with
the longevity of many of our client relationships stand as testament to the
strength of our partnerships and the value of the resources we bring to bear.
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PARADISE INN MOUNT RAINIER NATIONAL PARK
OVERLOOK LODGE NEW YORK
DOUBLETREE SUITES BY HILTON NAPLES FLORIDA
What You Can Expect from Us
All of the properties we manage are different; each has its own unique character,
clientele and a set of needs that is likewise unique. As a result, each property
benefits from an individualized, flexible management approach.
As a company, we are large enough to offer a deep reservoir of corporate
resources to our clients, yet small enough that our corporate executives can
be immediately responsive to our properties as needs arise. The following list
outlines the services we provide:
• Dedicated division staff
• Accounting and management
information systems
• Human resources
• Employee and management
training
• Quality assurance
• Culinary Development Division
• Procurement
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Food safety and sanitation
Safety and security
Facilities development
Maintenance and construction
Marketing and
communications
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A Record of Successful Stewardship
All of the lodging properties in our portfolio are special; some are iconic national
treasures. We consider our involvement with all of the hotels and resorts we
operate to be a great privilege and are proud of our accomplishments on
behalf of our clients. Below are short stories about our successes with three
landmark properties:
BEAR MOUNTAIN
The Bear Mountain Inn and Overlook Lodge
Guests Services, Inc. had the pleasure of partnering with New York State Parks in
2009 at Bear Mountain State Park’s lodging facilities. At that time, the lodging
facilities comprised 48 guestrooms in Overlook Lodge and the Stone Cottages,
with the 15-room historic Inn closed in the throes of a lengthy renovation. Since
2009, Guest Services has steadily grown occupancy throughout Bear Mountain
by 21.6 percent.
Renovations at The Inn, originally built in 1915, finally concluded in mid-2012
with assistance from the partnership between New York State Parks and Guest
Services, Inc. The scope of work added a full complement of amenities for our
guests, including a full service restaurant and bar, spa, café and 12,000 square
feet of stunning meeting space.
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The numbers easily illustrate the benefits: since 2010, while still navigating
renovations at The Inn, the team of hospitality professionals at Guest Services
has grown RevPar by 66.7 percent, and increased ADR by 58.9 percent at Bear
Mountain.
The Bear Mountain Inn and Overlook Lodge are located on the grounds of Bear
Mountain State Park along the Palisades Parkway in New York’s Hudson Valley.
Just one hour from Manhattan, Bear Mountain is a traditional “weekend escape”
destination for city dwellers. The hotel complex has 63 guestrooms throughout
the three lodging facilities (The Inn, Overlook Lodge and Stone Cottages).
BEAR MOUNTAIN INN NEW YORK
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THE IVEY HOUSE
The Ivey House is a historic inn and lodge located where the pavement ends
and “Old Florida” begins. Everglades City, in southwest Florida, anchors the
western perimeter of the world’s largest mangrove forest, Everglades National
Park. Guest Services added this remarkable property to our management
portfolio in 2007.
Together with its sister company located on-site, Everglades Adventures,The Ivey
House seeks to expose its guests to the beauty and elegance of the Everglades,
while maintaining the authenticity of the history and simplicity of this sleepy
fishing village. Everglades City was the headquarters for the development of
the first road connecting Tampa and Miami – the original Tamiami Trail. The Ivey
House was constructed as a recreational center for the workers building the
trail; shortly afterward, the structure was converted into a boarding house. The
original lodge still offers shared restroom facilities and a family room for guests
to congregate and share the day’s adventures.
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Expanding the facilities to now include 31 guestrooms, and
adding the Everglades Adventures’ excursion desk to book
everglades exploits,The Ivey House has had a hand in creating
‘the memory of a lifetime’ for countless guests. Under the
thoughtful management of Guest Services,The Ivey House has
realized consistent and stable lodging performance growth.
From 2007 to 2013, lodging revenue has grown 31 percent,
which shows remarkable, sustained progress for a property of
this size. The western Everglades attracts a strong European
travel market, and a marketing focus on that segment has
proven extremely successful.
At the core of the mission statement for The Ivey House is
“encourage appreciation and knowledge of the Everglades
area’s unique natural history as well as creating environmental
awareness to inspire stewardship.” Creating and sustaining an
environment that is eco-conscious was always of the utmost
importance to the owners of The Ivey House, as it is to Guest
Services. In October 2007, The Ivey House was designated the
first ‘Green Lodging’ facility in Collier County, Florida.
THE IVEY HOUSE FLORIDA
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DOUBLETREE SUITES BY HILTON NAPLES
The DoubleTree Suites by Hilton Naples opened its doors in 2000. Guest
Services developed, built, and has managed The DoubleTree Naples since its
inception, and is proud to now manage the most award-winning Hilton property
in the world.
The DoubleTree Naples embodies the Hospitality Standards of Excellence that
are the foundation of the culture of Guest Services – with pillars of warmth and
sincerity, excellent customer service, respect and positive attitude. The property
itself does not exemplify what one would think of as a beach destination – it
is neither located on the beach, nor in a traditional tourist area. As a result,
it naturally became a favored location for corporate travelers. However, while
cliché, it is absolutely true that the staff have made the DoubleTree Naples into
the storied destination that it is today. They have built a reputation for effortless
hospitality and gracious service that now attracts, in equal measure, leisure and
corporate travelers and the group meetings market. This diversity in portfolio
allows the DoubleTree Naples to report strong year-round revenues despite the
seasonality of southwest Florida’s travel market.
DOUBLETREE SUITES BY HILTON NAPLES FLORIDA
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This uncompromising service does not preclude the DoubleTree Naples from
being profitable. After stabilization in year four, the hotel has not realized an
annual occupancy of less than 68.8 percent in its history with RevPAR maintained
at more than $75.00 annually – even through the recession of 2008 - 2009.
Since opening its doors in 2000, the DoubleTree Naples has also won Hilton’s
coveted Connie Award – bestowed on the top-performing DoubleTree Hotel in
the world – a record 10 times. No other DoubleTree has won this prestigious
award more than twice.
Located on 3.6 acres of peninsula on the Cocohatchee River in Naples, Florida,
the DoubleTree Suites by Hilton Naples offers 101 suites. Hotel amenities
include two full-service restaurants, riverside heated pool and hot tub, 24-hour
business center, and a Fitness by Precor fitness center.
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Nearly a Century of Service
Guest Services has been welcoming guests with our warm hospitality since
1917. Originally founded to provide food and recreation services to federal
workers during World War I, we – together with our subsidiaries – now employ
more than 3,500 team members who serve approximately 25 million guests
annually at more than 250 locations nationwide. Our varied management
portfolio includes hotels and resorts, government and business dining, retail
and recreation facilities, and property management. Although our reach is
national, our focus always is on our local clients and customers.
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GSA c.1940s
Your Success is Our Success
As CEO and president/chief operating officer, we guarantee that Guest Services
is an effective and efficient business partner, dedicated to the success of your
property. Please give us the opportunity to show you how we can help you grow
your business and meet your goals; our new business and operations teams
will meet with you, review your situation, discuss your needs, and develop a
plan that is specific to your property and targeted to achieve your objectives.
JEFF MARQUIS, PRESIDENT / COO;
GERRY GABRYS, CEO
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GUEST SERVICES CORPORATE OFFICE VIRGINIA
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THE LODGE AT STEHEKIN
NORTH CASCADES NATIONAL PARK
BIG SUR LODGE CALIFORNIA
NATIONAL PARK INN
MOUNT RAINIER NATIONAL PARK
THE LODGE AT BRECKENRIDGE COLORADO
Where You’ll Find Us
• Bear Mountain Inn, Overlook Lodge and Stone Cottages,
Bear Mountain State Park, New York
• Big Sur Lodge, Pfeifer Big Sur State Park, California
• DoubleTree Suites by Hilton Naples, Florida
• The Inn at Wise, Wise, Virginia (Coming late 2014)
• Ivey House, Everglades City, Florida
• The Lodge at Breckenridge, Breckenridge, Colorado
• The Lodge at Stehekin, North Cascades National Park,
Washington State
• National Park Inn, Mount Rainier National Park, Washington State
• Paradise Inn, Mount Rainier National Park, Washington State
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1004 COLLIER CENTER WAY #201
NAPLES, FL 34110
239.593.3339 | 239.513.2048 FAX
®
3055 PROSPERITY AVENUE | FAIRFAX,VA 22031
703.849.9300 | GUESTSERVICES.COM | INFO@GUESTSERVICES.COM