Service Offering - UPS Company Name: The University of Strathclyde Account No. UNS001 Despatch Address Invoice Address University of Strathclyde University of Strathclyde University Purchasing Services University Purchasing Services 177 St. James Road 177 St. James Road Glasgow Glasgow G4 ONT G4 ONT Contact Name: TBC Email: Contract Commencement Date: TBC Tel: 0141 548 2480 16/07/2012 Outbound Consignments Number of Pieces Minimum Service Rate / Package Kgs Maximum Restrictions via UPS (Additional Costs) UPS Standard (5) Outbound 0-30 1 £5.70 UPS Standard Multi (5) Accessorial Rate Parcel / Shipment Additional Handling (1) £4.00 Package 2 Up to 40Kgs £4.80 Large Package (1) £38.57 Package 3 Up to 60Kgs £4.46 Residential Delivery (2) £2.50 Shipment 4 Up to 80Kgs £4.29 Remote / Extended Area Charges Rate / Kg Minimum Charge Extended Area charge £0.40 £20.83 Remote Area Charge £0.50 £26.86 (Pre 09:30) UPS Express Plus (4) Shipment 1 0 - 2.5 £70.01 Address Correction (3) £2.50 Shipment 1 3-5 £73.87 Return to Sender Same as outbound Shipment 1 5-8 £77.79 Other Maximum Limits £38.57 Package 1 8 - 10 £81.70 1 11 - 15 £91.01 1 16 - 20 £100.40 Saturday Delivery £24.29 Shipment 1 22 - 30 £114.70 Book Ins £16.43 Per 24 hours of Storage Adult Signature Required £2.79 Shipment Optional Services (Pre 10:30 or Saturday Delivery Option) UPS Express (4) 30 1 UPS Express Saver (4) £9.71 (Pre 12:00) 30 1 £9.33 Remote Areas can be found at: http://www.ups.com/content/us/en/shipping/time/service/eas_download.html (1): Due to the extra handling required on UPS part and consequential potential delays in processing these shipments, UPS does not provide a money back guarantee for them. Therefore UPS will not refund the shipping charges if shipments, subject to either the Additional Handling Charge or Large Package Surcharge are not delivered by the normally scheduled time. Fuel Surcharge (4 & 5) Fuel applied to all Services and the following additional charges: Saturday Delivery, Extended Area and Remote Area collection and Delivery; Residential Delivery, Large Packet Surcharge. Shipment Collections Service £8.45 Third Party Collection Charge Standard Collection Process: 1. Customer Services Book the collection 2. We Email a PDF of the label over to the collection address 3. UPS go into collect the parcel For alternative collection options, please choose from the list below: NB Additional Charges will apply Collections & Service Options Additional Charges Charge Type UPS 1 Attempt Returns Plus £4.29 Package UPS 3 Attempts Returns Plus £6.14 Package UPS Prints and Posts Returns Label £3.36 Package UPS Electronic Return Label £1.21 Package UPS Returns Exchange £13.57 Package Abortive Collection Charge £7.14 Consignment UPS Terms Explained Any article that is encased in an outside shipping container made of metal or wood (4) Fuel: Express Services Index based surcharge based on the Rotterdam Jet Fuel Prices (5) Fuel: Standard Services Based on the average published consumer prices (Inc. Duties and taxes) UPS 1 Attempt Returns Plus UPS will make one attempt to collect the return package, if unable to collect the package, the driver will leave the label for your customer. The customer will then apply the label to the package and take it to a UPS location or contact UPS for a collection UPS 3 Attempts Returns Plus This allows you to request a collection for the prompt return of a package. The UPS driver will attempt to collect your package for three consecutive business days. If by the third attempt, the driver is still unsuccessful in collecting the shipment, the label will be returned to UPS and you will have to reprocess the service request Over Maximum Limits Packages with an actual weight of more than 70Kgs, or that exceed 270cm in length, or exceed a total of 419cm in length and girth combined, are not accepted for transportation and will also be subject to the Large Package Surcharge UPS Prints and Posts Returns Label UPS prints and posts return labels to your customer. This is suitable for a variety of circumstances such as product recalls. Once applied, your customer can arrange a collection with UPS (2) Residential Delivery Service A residential surcharge will apply to a delivery made to a home, including a business operating out of a home, which does not have an entrance that is open to the public UPS Electronic Return Label This allows you to email a return label to customers in over 100 countries. Your customer can then print the return label and a receipt before arranging collection with UPS (3) Address Correction If a mistake has been made in the address and the correct address is within the same destination country, UPS will make every reasonable effort to find the correct address and deliver the shipment. Additional charges will apply UPS Returns Exchange A special service, in which a UPS driver delivers a replacement item and, during the same delivery, collects a similar item to be returned. The packaging for the replacement item is refused for the collected item, ensuring the returns process is quick and efficient. This contractual service is ideal for warranty replacements and product exchanges UPS Returns Pack and Collect: 1 Attempt A customisable service that gives you complete control over a return. Schedule the returns collection at a designated location and time frame. A UPS driver will then arrive with UPS-provided packaging and collect the item to be returned. You even have the choice of one or three collection attempts, depending on your needs UPS Returns Pack and Collect: 3 Attempts A customisable service that gives you complete control over a return. Schedule the returns collection at a designated location and time frame. A UPS driver will then arrive with UPS-provided packaging and collect the item to be returned. You even have the choice of one or three collection attempts, depending on your needs Any cylindrical item, such as a barrel, drum, pail or tyre that is not fully enclosed in a corrugated cardboard shipping container (1)Additional Handling Charge Any package with the longest side exceeding 150cm or its second longest side exceeding 76cm Any package with an actual weight greater than 32Kgs Each package in a shipment where the average weight per package is greater than 32Kgs and the weight for each package is not specified on the source document or the UPS automated shipping system used (1) Large Package Surcharge A package is considered a large package when its length plus girth [girth = (2 x width) + (2 x height)] combined exceeds 330cm, but does not exceed the maximum UPS size of 419cm. Large Packages are subject to a minimum billable weight of 40Kgs in addition to the Large Package Surcharge Extended Area Postcode Listings UPS From AB37 To AB38 From LA15 To LA23 AB44 AB45 PA20 PA20 AB53 AB56 PA21 PA38 CA18 CA27 PA41 PA41 HS1 HS9 PA42 PA49 IM IM PA60 PA60 IV14 IV28 PA61 PA78 IV30 IV32 PA80 PA88 IV36 IV36 PH17 PH26 IV40 IV56 PH30 PH44 IV7 IV7 PH49 PH50 IV9 IV12 TR21 TR25 KA27 KA28 ZE ZE KW KW Compensation Table Standard Insurance Cover Service All Services Additional Insurance % of refund for late delivery For certain services and selected destinations UPS £60.00 per shipment; or, if offers a free money-back guarantee on the shipping greater 8.33 SDR's** per charges. To find out if this applies, use the kilo of the goods Calculate T time and Cost tool at www.ups.com or effected. call UPS on 08457 877 877 1% of the value of the goods with a minimum charge of £3.65 All consignments need to be packaged in accordance with UPS packaging guidelines; each parcel must be labelled with the correct postal address including phone number. Failure to adhere to this means that UPS are not liable for any compensation. UPS will only accept compensation claims for the direct cost of the item. Attributed costs are not considered. All claims must be received within the time frames specified by the carrier (details available on request). Failure to provide correct documentation may result in the claim being rejected. An enquiry needs to be placed with our customer services team initially before a claim can be submitted. Mail Workshop Limited are not liable for paying claims outside of specified time frames. ** SDR: A special Drawing Right is a unit of account adopted by the International Monetary Fund. The current value of an SDR is regularly published in major financial newspapers. Agreed Profile Information Agreed Collection Day(s) N/A Agreed Collection Time(s) N/A Payment Terms: Terms and Conditions of carriage are as per our suppliers Terms & Conditions in the entirety 30 Days date of invoice Credit Limit Agreed: PLEASE TICK TO ACCEPT As Agreed Fuel Surcharge is billed at prevailing rate VAT is charged at the prevailing rate. Payment terms are subject to credit check Mail Workshop Ltd reserve the right to increase rates with a calendar month's notice at any time if: 1. The number of parcels collected does not meet the supplied volumes on which the pricing is based 2. There is an unforeseen increase in buying rates Parcels per Annum As Agreed % Delivery High Street As Agreed Parcels per Consignment As Agreed % Delivery Residential Addresses As Agreed Avg Parcels per Collection As Agreed % Delivery Business Addresses As Agreed Weight per Pack (Kg) As Agreed Type of Goods As Agreed Average Dimensions / Pack As Agreed Volumetric Size per Pack (Cubic) As Agreed Conditions: By signing below you confirm you have read & accepted our Standard Trading Terms & Conditions Signed on Behalf of Mail Workshop Ltd Signed on Behalf of Customer Signature: Signature: Print Name: Print Name: Position: Position: Date: Date: