Roll No. ..............................
Total No. of Pages : 03
Total No. of Questions : 13
COMMUNICATION SKILLS
Subject Code : BCA-105
[A0205]
Time : 3 Hrs.
Max. Marks : 75
INSTRUCTIONS TO CANDIDATES :
1. All questions of SECTION-A are compulsory. Each question carry
TWO marks.
2. Attempt any NINE questions from SECTION-B. Each question
carry FIVE marks.
SECTION–A
(15 × 2 = 30 Marks)
1. (a) Which of the following is physical barrier of Communication?
(a) Premature Evaluation
(c) Emotions
(b) Noise
(d) Different comprehension of reality
(b) The barriers that arise due to faulty use of language are called ........ barriers.
(a) Psychological
(c) Semantic
(b) Organizational
(d) Cultural
(c) .................. is a form of Upward Communication.
(a) Order
(c) Advice
(b) Warning
(d) Suggestion
(d) Studies reveal that more than ................. of human communication is through
non verbal clues rather than through written or spoken words.
(a) 55%
(c) 80%
(b) 33%
(d) 25%
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G-4
(e) Which of the following element is not included in Paralanguage ?
(a) Tone of Voice
(c) Intonation
(b) Facial Expressions
(d) Pause
(f) Which of the following is not one of the 7C’s of communication ?
(a) Clarity
(c) Creativity
(b) Completeness
(d) Conciseness
(g) Which of the following is not an official letter ?
(a) Condolence letter
(c) Application for job
(b) Inquiry letter
(d) Order placing letter
(h) Which of the following is not a part of AIDA ?
(a) Interest
(c) Action
(b) Dedication
(d) Attention
(i) Informal Communication is also called ................. .
(j) The horizontal flow of messages among colleagues is called ................. .
(k) ................. means conveying the message in fewest possible words without
sacrificing its completeness and clarity.
(i) ................. notices are issued by various Private or Govt. companies for
the sale of various used - unused articles.
(m) The notice issued by the issuing authority in case of printing error, to inform
latest information is known as .................
(n) The activity which involves hearing, paying attention and understanding is
known as .................
(o) ................. machine transmission involves machines designed to transmit
graphical information via normal telephone lines.
SECTION–B
(9 × 5 = 45 Marks)
2. Define communication. What are its salient features ?
3. “Effective communication is of prime importance for a business organization.”
Comment.
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4. What are the various objectives of communication ?
5. Write a note on downward communication. Explain its merits and demerits.
6. “In business communication courtesy and clarity are as important as conciseness
and completeness.” Discuss.
7. Discuss the different points to be observed in the final draft of writing.
8. What are the various barriers in effective listening ? How can they be overcome ?
9. “Verbal communication is more important than non-verbal communication.” Discuss
10. What is the importance of effective writing skills in Business Communication ?
11. Write an application for the post of an Air Hostess in British Airways.
12. Draft an auction notice for partially damaged wheat by Food Corporation of
India, Jalandhar City.
13. In a democratic country free press is the guardian of liberty and the citadel of
democratic ideals to protect the public interest. Apart from that, as in the case
of private citizen every newspaper must have the fullest right to publish, propagate
and popularize the views and principles to which it is dedicated, irrespective of
its ownership. Also it is the inherent right of the press in any civilized society to
encourage the debate in its columns on any issue which affects the nation. The
press generally assumes the sacred duty to mould, shape and educate the people.
Hence attempts to regulate such an institution will be detrimental to free thinking
and democratic spirit. The newspaper industry is different from any other industry
and to stream on par with the rest of business is based on misconception. In
democracy there should be as much variety as there are political ideologies.
Read the above passage and answer the following questions:
1. What is the role of free press in a democratic country ?
2. What is the inherent right of the press in any civilized society ?
3. What is the sacred duty that the press generally assumes ?
4. What can be the outcome of an attempt to regulate or stifle the freedom of press ?
5. Give a suitable title to the passage.
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