Global Services Bureau Veritas Consumer Products Services Testing, certification, inspection, audit and consultancy services – local presence, global reach Bureau Veritas The Group Bureau Veritas - The Group CONSUMER PRODUCTS SERVICES (CPS) Founded in 1828, Bureau Veritas is a global leader in testing, inspection and certification, delivering high quality services to help clients meet the growing challenges of quality, safety, environmental protection and social responsibility. With a presence in 140 countries, we serve more than 400,000 clients globally. Bureau Veritas Consumer Products Services works with retailers, importers, brands and manufacturers of consumer products worldwide to assess their products and manufacturing processes for compliance with regulatory, quality and performance requirements. We test products, inspect goods, assess factories, conduct social audits and train personnel. Our proactive solutions throughout the supply chain help our clients better manage risk, improve quality, protect their brands, reduce costs and time to market. CERTIFICATION As an independent certification body, Bureau Veritas Certification provides a full range of certification and auditing services. Our goal is to validate the conformity of management systems and processes of all kinds of organizations. We conduct audits against recognized standards, which may include customer specific requirements, in the fields of Quality, Health & Safety, Environment and Social Responsibility. Continuous improvement is promoted through follow-up audits. 1 global leader Consumer Products Services Di v ision Services overview Supply Chain Solutions MARINE As a classification society, Bureau Veritas assesses ships for conformity with specific sets of rules, mainly determining structural soundness and reliability of machinery on-board. We also provide ship and marine equipment certification on behalf of Flag administrations. Additional services based on our expertise include consultancy, technical assistance and training. Through these activities, we contribute to global maritime safety and help protect the marine environment. 1 GOVERNMENT SERVICES & INTERNATIONAL TRADE (GSIT) Bureau Veritas provides assistance to government authorities, implementing programs to maximize their revenues and check that products meet specified standards. Bureau Veritas also addresses the needs of private traders, international organizations and public bodies. Services include pre-shipment or destination inspection and verification of conformity, employ leading edge techniques such as risk management analysis and X-ray scanning. core mission Conformity assessment and certification Product groups OneSource Suite Our global network CONSTRUCTION Bureau Veritas helps organizations manage all quality, health & safety and environmental aspects of their construction projects, from design to completion. We assess conformity with all regulatory requirements, provide technical support at design stage, soils and construction material testing, and structural engineering diagnosis. We also help in project management. For property investors, we have developed specific solutions enabling them to assess or maintain their assets. 8 140 businesses countries INDUSTRY Bureau Veritas supports the industry by assessing equipment and processes from design stage to installation, commissioning and operation. At stake are reliability and integrity of operations and conformity with regulations. Services include conformity assessment, production monitoring, asset integrity management and certification. With our laboratories, we also check the integrity of industrial equipment and products through services such as non-destructive testing and materials testing. COMMODITIES >60,000 940 340 employees offices laboratories BUREAU VERITAS CONSUMER PRODUCTS SERVICES Bureau Veritas provides a wide range of inspection and laboratory testing services across the entire value chain of commodities, both upstream and downstream, in three market segments: Oil and Petrochemicals, Metals and Minerals, and Agriculture. Inspectorate, acquired in September 2010, has been successfully integrated to the Group’s new commodities business, which now totals a workforce of 11,000 employees worldwide. IN-SERVICE INSPECTION & VERIFICATION Bureau Veritas performs regular inspections to assess the equipment in operation with Health & Safety regulations or client-specific requirements. These missions aim at ensuring the safety of equipment ranging from electrical installations, fire safety systems, lifts and machinery to lifting equipment. Our services include inspections during equipment installation, periodic inspections in service and after maintenance or repair. 2 I 3 Capabilities in Asia, America & Europe Addresses of locations worldwide Bureau Veritas The Group Testing, Certification, Inspections, Audits and Supply Chain Solutions Choose a partner who has the ability to adapt with your business Consumer Products Services Di v ision Services overview The Bureau Veritas Consumer Products Services division is a world-leading concept-to-consumer quality assurance and compliance services provider to manufacturers, distributors and retailers. With a presence in every major sourcing and selling territory around the world, our solutions help companies making, distributing or selling products, improve their product quality, safety and compliance, sourcing flexibility, speed-to-market, profitability and brand security through­out the supply chain. Supply Chain Solutions Product groups With over 37 years of experience in working closely with retailers, brands, vendors and manufacturers, Bureau Veritas Consumer Products Services is known as one of the global leaders in providing quality assurance and supply chain solutions. OneSource Suite OUR ACCREDITATIONS A2LA ANSI BSI BSMI CMA CNAS COFRAC CPSC DAkkS FCC HKAS IEC ISTA KAN KOLAS LACE NABL NOCSAE PNAC SINGLAS TISI TURKAK UKAS VILAS WRAP ZLS Our global network The American Association for Laboratory Accreditation American National Standards Institute British Standards Institution Bureau of Standards, Metrology & Inspection Canadian Medical Association Chinese National Accreditation Services Comité Français d'Accréditation U.S Consumer Product Safety Commission Deutsche Akkreditierungsstelle GmbH Federal Communications Commission Hong Kong Accreditation Service International Electrotechnical Commission International Safe Transit Association Komite Akreditasi Nasional Korea Laboratory Accreditation Scheme Textile Laboratory Accreditation Scheme National Accreditation Board for Testing and Calibration Laboratories National Operating Committee on Standards for Athletic Equipment Pakistan National Accreditation Council Singapore Laboratory Accreditation Scheme Thai Industrial Standards Institute Turkish Accreditation Agency United Kingdom Accreditation Service Vietnam Laboratory Accreditation Scheme Worldwide Responsible Accredited Production Zentralstelle der Länder für Sicherheitstechnik BUREAU VERITAS CONSUMER PRODUCTS SERVICES Capabilities in Asia, America & Europe Addresses of locations worldwide 4 I 5 Bureau Veritas The Group Our global services Market Access Labelling & Certification Emerging Markets Access: Brazil, Russia, India, China, etc. Reasonable Testing Program CPSIA Certification Programs EU: Toy Safety Directive, REACH, RoHS etc. Engineering Services Failure Analysis - Answers to your specific product failure questions Comparison Studies - How do your products rate? Design Evaluations / Hazard Assessment - Improve deliveries to market Mold Analysis - Successfully prevent and monitor mold Equipment Reliability - Lower incidences of failure, increase productivity Consumer Returns Analysis - Customized solutions Services overview Supply Chain Risk Management Supply Chain Risk Management Models Risk Profiling & Analytics Risk Action Planning & Control Inspections, Audits and Assessments Inspections Social Audits Factory Assessments Mill Improvement Program Regulatory Bulletins Complimentary e-notifications featuring immediate updates of global regulatory activity Webinars Web seminars on new and changing requirements and evolving market trends, given by Technical Subject Matter Specialists Customized Training and Informational Sessions Web seminars, live events, and on-site education given by Technical Subject Matter Specialists White Papers An expanding catalog offering valuable insights into new and emerging global compliance issues OneSource Suite Certification International & National Certifications: IEC, NRTL / C (US, Canada), C-tick (Australia), CCC (China), PSE (Japan), GOST-R (Russia), BSMI (Taiwan), HAR & ENEC (Europe) etc. Our global network Bureau Veritas Certifications: GS-mark, Guidance for CE Marking, Bauart geprüft (Component tested), ATEX & IEC-EX, EMC Marking, e-mark for automotive / EMC, Bureau Veritas Quality Check Label Knowledge Products Global Compliance Monitor Weekly publication featuring international consumer product news, regulations, standards, and industry updates Regulatory Research Work with a Global Regulatory Specialist to develop the specific solution for your company - from customized research, summaries, and comparison charts - to understand global regulatory compliance quickly and easily Supply Chain Solutions Product groups Product Testing Chemical Testing Physical Testing Mechanical Testing Safety Testing GS Testing Endurance Testing Performance Testing EMC Testing Explosion Protection Energy Efficiency Testing Food Contact Testing Consumer Products Services Di v ision OneSource Suite Web-based information management platform: Product File Management Demonstrate compliance to regulatory requirements Quality Management Service report delivery and product disposition Compliance Management Searchable information by product and geography Transaction Management Enabling online ordering of inspections, audits and assessments as well as Test Request Forms Sustainability Ecodesign Social Responsibility Life Cycle Assessment RoHS Environmental Labelling REACH Sustainable Packaging Hazardous Substances Management BUREAU VERITAS CONSUMER PRODUCTS SERVICES Trainings & Seminars Seminars, In-house seminars, Webinars 6 I 7 Capabilities in Asia, America & Europe Addresses of locations worldwide Bureau Veritas The Group Looking at the bigger picture Get full visibility of your products life cycle with our Supply Chain Risk Management solutions Verify Readiness for production Consumer Products Services Di v ision Technical / Regulatory Consultancy Procurement Specification Development Product Line and Supplier Risk Assessment Factory Assessment Services overview Social Accountability Audits Pre-Production Testing of material With over 37 years of industry experience in working closely with retailers, brands, vendors and manufacturers, Bureau Veritas Consumer Products Services is commited to meeting our clients‘ needs for quality, speed-to-market and brand protection throughout the supply chain. Our Supply Chain Risk Mananagement (SCRM) solutions offer Risk Profiling & Analytics and Risk Action Planning & Control for the entire supply chain. Procurement, material Incoming Quality Control (IQC) Inspection / Review 2 HACCP (FMEA) Supply Chain Solutions Production 3 Product groups Concept, design Ensure Specifications are met Inspections – Initial Product Inspection (IPI), During Production Inspection (DPI) – Final Random Inspection (FRI) – Loading / unloading checking 1 Develop Product, Manage Risk and Reduce Time to Market Product Line Risk Assessment Our global network Testing – Regulatory compliance –Performance –Safety –Construction –Packaging – Special product specifications Design Evaluation / Assessment and Monitoring Product Specification Development Product Performance Evaluation / Benchmark OneSource Suite Consumers Technical / Regulatory Training and Assistance Creation of Requirement Profiles Capabilities in Asia, America & Europe Addresses of locations worldwide Consumers 5 Wholesale and retail Assess Consumer Receptivity and Next Steps 4 Evaluation of Consumer Response / Returns Sensory Panel Testing Benchmark Product Success and Confirm Ongoing Compliance Failure Analysis Technical Training and Consultancy Product Recall Support on Consulting / Testing In-store / In-warehouse Testing Benchmarking Testing Vendor / Factory Benchmarking Chemical and Environmental Labelling Information Management BUREAU VERITAS CONSUMER PRODUCTS SERVICES 8 I 9 Bureau Veritas The Group Diversity is our speciality Whatever your sector, we are the right partner for your business Bureau Veritas Consumer Products Ser vices has been working with leading manufacturers, importers and retailers from various sectors for more than 37 years. With our broadly-based market presence and our extensive network of laboratories worldwide we are in the position to provide a comprehensive range of services for almost any products. Consumer Products Services Di v ision Compliance testing for a wide range of products: Services overview Electrical and electronic products (E&E) Household appliances Audio / video / IT / amplifiers Luminaires Electrical hardware Power supplies Telecommunication and radio communication Power tools Heating Cables Wifi Hardlines Homeware and kitchenware Leather goods Bags, luggage Decorative accessories Furniture Sports and leisure goods Health and beauty products Garden tools & equipment Bicycles DIY tools & equipment Lighters Sunglasses Product groups Industry Aeronautics and defence Automotive Railway Marine Systems and on-board equipment Cables, components and materials Signage and communications systems Textiles and accessories Clothing Household textiles Functional textile wear Workwear PPE - Personal Protective Equipment, e. g. safety gloves and high-visibility clothing Jewellery & accessories Premiums OneSource Suite Our global network Capabilities in Asia, America & Europe Medical products Medical products and equipment Addresses of locations worldwide Footwear Women’s, men’s and children’s shoes made of textile, synthetic materials and leather Outdoor shoes Industrial appliances Power generation, transmission and distribution systems attached to the electricity grid Photovoltaic component etc. Cosmetic products Cleaning products and toiletries Make-up products Food Fruits and vegetables Meat and meat products Milk and milk products Chocolate and sweets Spices and ingredients Beverages and alcoholic drinks Fats and oils Coffee and tea Toys and juvenile products All types of toys Electrical toys Premiums BUREAU VERITAS CONSUMER PRODUCTS SERVICES Supply Chain Solutions 10 I 11 Bureau Veritas The Group OneSource Suite - Driving effective, efficient and timely business decisions Quality management, sourcing decision-making and day-to-day management of multi-stage compliance activity all require immediate access to crucial data and information. OneSource Suite is a wholly-integrated, cloud-based SAAS platform designed to meet those needs by providing a single unified view of your supply chain’s quality management activities globally. OneSource Suite, a proven and mature platform used by leading companies in the consumer products industry, offers bi-directional integration with your PLM solutions supported by a dedicated global team of professionals. The constantly evolving platform is designed to keep up with today’s rapidly evolving marketplace. The following four core modules make up the OneSource Suite: Product File Management Transaction Management Maintaining the correct level of technical documentation to support your business processes and regulatory needs is a time consuming and ever changing task. Our technical file management solution enables the approval process to occur throughout the product life cycle. The Product File Management solution allows you to review, ­retrieve and maintain technical files globally 24 /7. This ­solution is a key component to help our clients comply with regulatory requirements such as the US‘ Reasonable Testing Program and Europe’s Toy Safety Directive. Importers face numerous risks associated with sourcing from global locations. This can include product safety and quality concerns, shipping deadlines and the correct information being provided by factories to the service provider. Our transaction management solution allows for quick and easy scheduling of testing, inspection and auditing services. Leveraging the solution leads to better turnaround time and improved information quality. Increase your competitive edge through implementing change: Equipping you for future success with the benefits of OneSource modules! Compliance Management: Understand and maintain compliance with ever changing requirements in expanding ­geographical footprints 24 / 7 access to regulatory and standard developments by product category and by region Access to customized reports based on your profile Enables brand protection and penetration into new markets Product File Management: Brand / Risk management: Achieve control over demonstrating compliance to regulatory require­ments, workflow and approval processes Save time: Automated, web-based model links supply chain partners globally from any location High degree of flexibility: Create an effective document review and approval process that meets your company’s specific needs Measure your supply chain and product compliance processes with stage gate management Consumer Products Services Di v ision Services overview Supply Chain Solutions Product groups OneSource Suite Transaction Management: Constant oversight in your factory keeps you informed on quality and product status Truly global coverage with knowledgeable and skilled inspectors and auditors in over 50 countries worldwide, close to every key sourcing location Schedule an inspection / audit in minutes Track your jobs 24 hours a day Submit testing requests online Our global network Quality Management: Secure access to current information – anytime, anywhere Monitor and track sample status Compare and analyze vendor / factory performance by country / product category Simplified integration of third-party information to give a unified view of all data Enhance business decision making with in-depth and relevant information Collaboratively and centrally manage commercial overrides on product failures Capabilities in Asia, America & Europe Addresses of locations worldwide Compliance Management Quality Management Regulations and product standards continually change globally: as a major player in the consumer product industry with a global supply chain, you need to understand and maintain compliance. To support your market expansion strategy and protect your brand, the Compliance Management tool keeps you updated of the requirements relevant to your organization. The online supply chain management platform provides retailers and brands with transparency of their supply chain activities within quality management. The platform also enables improved communication with the supply base (improving QC / QA spend), benchmarking vendor performance against peers, and provides in-house efficiency savings through features such as report delivery, product disposition and Business Intelligence reporting. With the capability for real-time monitoring and analysis, you will have the information you need for day-to-day operations. BUREAU VERITAS CONSUMER PRODUCTS SERVICES 12 I 13 Bureau Veritas The Group Bureau Veritas locations in Asia and America: AMERICA www.bureauveritas.com/cps Guatemala Bureau Veritas Consumer Products Services Guatemala Phone: (+502) 2300 9000 Testing: miguel.santacruz@ gt.bureauveritas.com Inspections: booking_cpsigt@ gt.bureauveritas.com Mexico Bureau Veritas Consumer Products Services Mexico, SA DE CV Phone: (+52) 222 266 0561 carlos.lozano@ mx.bureauveritas.com Canada Bureau Veritas Consumer Products Services, Inc Phone: (+1) 905 771 5722 kathy.scrafton@ ca.bureauveritas.com USA info@us.bureauveritas.com California Phone: (+1) 716 505 3300 info@us.bureauveritas.com Massachusetts Phone toll-free: (+1) 877 277 8880 or +1 978 486 8880 cssales@us.bureauveritas.com New York info@us.bureauveritas.com Bureau Veritas Consumer Products Services, Inc, Buffalo Phone toll-free: (+1) 800 277 3300 or (+1) 716 505 3300 Bureau Veritas Consumer Products Services, Inc, New York Phone: (+1) 212 849 8414 Tianjin Automotive: bvcps_sh_bd@ cn.bureauveritas.com contact@ cn.bureauveritas.com Wenzhou Electrical & Electronics: contact@ cn.bureauveritas.com Softlines : bvcpsinfor.wz@ cn.bureauveritas.com Xiamen Softlines: bvcps_xminfo@ cn.bureauveritas.com Inspections, Audits / Electrical & Electronics: contact@ cn.bureauveritas.com Yiwu bvcps_sh_bd@ cn.bureauveritas.com Yongkang Electrical & Electronics: contact@ cn.bureauveritas.com Zibo zi.bo@ cn.bureauveritas.com Taiwan www.bureauveritas.com.tw/cps Softlines / Physical Testing: general@tw.bureauveritas.com Hardlines / Toys: hl.enquirymail@tw.bureauveritas.com Analytical & Chemical Testing: chemical.inquiry@tw.bureauveritas.com http://ee.bureauveritas.com.tw Electric & Electronic: service.adt@tw.bureauveritas.com SOUTH ASIA ASIA - GREATER CHINA Hong Kong www.bureauveritas.cn/cps Bureau Veritas Hong Kong Limited Electrical & Electronics: bvcps.electrical@ hk.bureauveritas.com Hardlines: bvcps.hardline@ hk.bureauveritas.com Cosmetics: hbhf.cps.hk@ hk.bureauveritas.com Food: bvcpsfood.hk@ hk.bureauveritas.com Toys: bvcps.toy@ hk.bureauveritas.com Softlines: bvcps.softline@ hk.bureauveritas.com China www.bureauveritas.cn/cps Cixi Shenzhen Toys: bvcpstoy.sz@ cn.bureauveritas.com Hardlines: bvcps_szhardlines@ cn.bureauveritas.com Electrical & Electronics: eechemical.sc@ cn.bureauveritas.com Inspections, Audits: bvcps.inspection-sz@ cn.bureauveritas.com Food: bvcpsfood.sz@ cn.bureauveritas.com Cosmetics: bvcpscosmetic.china@ cn.bureauveritas.com contact@ cn.bureauveritas.com Dongguan Electrical & Electronics: customerservice.dg@ cn.bureauveritas.com Toys: EEToy.SC@ cn.bureauveritas.com Foshan Electrical & Electronics: eescmarketing@ cn.bureauveritas.com Guangzhou Electrical & Electronics: eescmarketing@ cn.bureauveritas.com Inspections, Audits: bvcps.inspection-sz@ cn.bureauveritas.com Softlines: bvcps_pyinfo@ cn.bureauveritas.com Bangladesh www.bureauveritas.com.bd/cps Chittagong Softlines / Chemical Testing: bvcps.ctgcustomerservice@ bd.bureauveritas.com Dhaka Softlines / Chemical Testing: bvcps.customerservice@ bd.bureauveritas.com India www.bureauveritas.co.in/cps Bangalore / Chennai / Gurgaon / Noida / Tirupur: cps@ in.bureauveritas.com Pakistan cpsiaainfo.lh@ pk.bureauveritas.com Sri Lanka bvcps.lanka@ lk.bureauveritas.com Indonesia bvcps_sh_bd@ cn.bureauveritas.com Cambodia bvcps_info@vn.bureauveritas.com contact@ cn.bureauveritas.com Malaysia CustomerEnq.bvcpsMYHL@ sg.bureauveritas.com bvcpssoftline.jy@ cn.bureauvERITAS.COM bvcpsinfor.nj@ cn.bureauveritas.com Ningbo contact@ cn.bureauveritas.com Myanmar bvcpsmyanmar.bkk@th.bureauveritas.com Philippines customer.enquiry@ sg.bureauveritas.com Qingdao bvcpsinfor.qd@ cn.bureauveritas.com Singapore customer.enquiry@ sg.bureauveritas.com Quanzhou bvcps_xminfo@ cn.bureauveritas.com Thailand customer.enquiry@ sg.bureauveritas.com bvcpsthailand@th.bureauveritas.com Vietnam bvcps_info@vn.bureauveritas.com Shanghai Softlines Hardlines / Toys: bvcps_sh_bd@ cn.bureauveritas.com Electrical & Electronics / Automotive / Photovoltaic Products: contact@ cn.bureauveritas.com Inspections, Audits: bvcps.inspection-sh@ cn.bureauveritas.com Shaoxing bvcps_sh_bd@ cn.bureauveritas.com Hamburg cps-hamburg@ de.bureauveritas.com NORTH ASIA Japan Softlines: Food: South Korea Softlines: Hardlines: Electrical & Electronics: BUREAU VERITAS CONSUMER PRODUCTS SERVICES Consumer Products Services Di v ision Italy www.bureauveritas.it/cps Florence Phone: (+39) 05 71 160 6337 gianfranco.purgatorio@ de.bureauveritas.com Nuremberg European Compliance Laboratory (ECL) cps-nuernberg@ de.bureauveritas.com Prato Laboratorio di analisi prove e ricerche tessili di Brachi Primo Phone: (+39) 57 459 1343 italia-cps@ de.bureauveritas.com Schwerin cps-schwerin@ de.bureauveritas.com Portugal www.bureauveritas.pt/cps Türkheim cps-tuerkheim@ de.bureauveritas.com Denmark www.bureauveritas.dk/cps Phone: (+45) 77 31 1000 thomas.rathe@ dk.bureauveritas.com Egypt www.bureauveritas.com/cps Alexandria BV CPS Cooperation Partner Textile Consolidation Fund of Egypt Phone: (+20) 35 05 1683 sm@ bvcps.com.tr France www.bureauveritas.fr/cps www.lcie.fr www.codde.fr any@ kaken.or.jp cpsinfo.yok@ jp.bureauveritas.com cpssoftline.kt@ kr.bureauveritas.com bvkorea_hl@ kcl.re.kr Services overview Supply Chain Solutions Lisbon Phone: (+351) 21 710 0988 contact.bvcpsportugal@ pt.bureauveritas.com Russia www.bureau-veritas.ru/cps Moscow nab. Akademika Tupoleva Phone: (+7) 495 937 5777 contact.bvcpsrussia@ ru.bureauveritas.com Product groups Saudi Arabia Jeddah Bureau Veritas Saudi Arabia Testing Services Co. – BV SATS Phone: (+966) 12 637 4145 Softlines: elie.sassine@ ae.bureauveritas.com Electric & Electronic: walid.mahfoudh@ ae.bureauveritas.com OneSource Suite Dammam Bureau Veritas Saudi Arabia Testing Services Co. Phone: (+966) 3 808 4894 anan.mustafa@ ae.bureauveritas.com Bureau Veritas LCIE contact@ lcie.fr Ecuelles Phone: (+33) 16 071 5898 Spain www.bureauveritas.es/cps Fontenay-aux-Roses Phone: +33 14 095 6060 Our global network Madrid Bureau Veritas Consumer Products Services Spain Phone: (+34) 91 270 2200 cpdespMail@ es.bureauveritas.com Moirans Phone: (+33) 47 607 3636 Bureau Veritas CODDE Phone: (+33) 47 607 3646 codde@ fr.bureauveritas.com Turkey www.bureauveritas.com.tr/cps Pulversheim Phone: (+33) 38 928 3370 Villebon Phone: (+33) 16 907 8778 Villeneuve d’Ascq Bureau Veritas Biens de Consommation France Phone: (+33) 32 046 3456 contact.bvcpsfrance@ fr.bureauveritas.com Capabilities in Asia, America & Europe Istanbul BV CPS Test Laboratuvarları Ltd. Sti. Bureau Veritas Consumer Products Services Turkey Phone: (+90) 212 494 3535 sm@ bvcps.com.tr Addresses of locations worldwide United Kingdom www.bureauveritas.co.uk/cps Warrington Bureau Veritas Consumer Products Services UK Ltd. Phone: (+44) 192 585 4360 bvsales@uk.bureauveritas.com bvcps_jkt_general_inquiries@ id.bureauveritas.com mkt-bvcpsjkt@ id.bureauveritas.com Hefei Jiangyin Germany www.bureauveritas.de/cps Bureau Veritas Consumer Products Services Germany GmbH Phone: (+49) 40 74041-0 SOUTH-EAST-ASIA Hangzhou Nanjing Europe, Middle East & Africa: 7Layers locations: www.7layers.com / info@7layers.com Sunnyvale, CA Phone: (+1) 669 600 5293 Germany Ratingen Phone: (+49) 2102 7490 United Kingdom Basingstoke Phone: (+44) 755 722 9114 France Paris Phone: (+33) 612 717 783 Israel Tel-Aviv Phone: (+972) 36 45 07 56 China Beijing Phone: (+86) 106 805 0369 info.cn@7Layers.com Spain Bilbao Phone: (+34) 946 554 426 USA Irvine Phone: (+1) 949 716 6512 South Korea Suwon Phone: (+82) 70 88 53 23 01 Taiwan Taipei Phone: (+886) 22 955 12 70 Japan Yokohama Phone: (+81) 45 472 99 07 sungmi.choi@kr. bureauveritas.com 18 I 19 www.bureauveritas.cn/cps www.bureauveritas.com.tw/cps http://ee.bureauveritas.com.tw www.bureauveritas.co.in/cps www.bureauveritas.com.bd/cps www.bureauveritas.de/cps www.bureauveritas.co.uk/cps www.bureauveritas.es/cps www.bureauveritas.pt/cps www.bureauveritas.dk/cps www.bureauveritas.fr/cps www.lcie.fr www.codde.fr www.bureauveritas.it/cps www.bureauveritas.com.tr/cps www.bureau-veritas.ru/cps www.7Layers.com Bureau Veritas Consumer Products Services EN Vers02 Rev03 February 2014 www.bureauveritas.com/cps