NEW HAVEN SECTION
305 FISCAL YEAR 2012-2013
www.asqnewhaven.org
ASQ New Haven Newsletter
March 2013 Issue
BOEING 787 DREAMLINER: A CASE STUDY IN QUALITY
SUPPLY CHAIN MANAGEMENT WITH DR. XIN JAMES HE
This month we shall hear from Professor Xin James He
as he presents his case analysis on quality issues in
supply chain management on the Boeing 787
Dreamliner.
and Business Process Reengineering. He has been a
visiting professor at Beijing International MBA
(BiMBA) at Beijing University since 2001. His
consulting experience includes ERP implementation,
supply chain management, and total quality management
in such industries as automotive, aerospace,
pharmaceutical, food safety, and utility.
Boeing 787 Dreamliner was on the news recently. On
January 16, 2013 the FAA grounded all 50 or so Boeing
787s as a result of an in--‐flight battery incident that
involved with Nippon Airways in Japan. An earlier
battery incident occurred on the ground in Boston on
January 7, 2013. What is wrong with Boeing 787?
The case of Boeing 787 Dreamliner – a new and
complex product that has outsourced 70% its parts and
components with a redesigned supply chain strategy –
touches the nerve of not only quality issues with Boeing
but also the global supply chain management strategy.
This presentation begins by asking the following
questions:
• Is it an isolated problem related only to the lithium-‐ion batteries?
• Is it a broader quality/safety issue?
• Is the new supply chain strategy at Boeing to blame?
• Are the problems common to all new, complex
products?
• If so, what lessons can we learn from?
• How can we maintain high quality with the global
supply chain?
MEETING PLACE
Date: March 20, 2013
Place: Brazis
Time: Networking: 5:30; Dinner: 6:00; Speaker: 7:00
Dinner: Chicken, Beef or Fish
Dr. Xin James He is Chair and Professor of Information
Systems & Operations Management Department in the
Dolan School of Business at Fairfield University. He
received his Ph.D. in Business Administration from the
Pennsylvania State University. His research interests
include Global Supply Chain Management, Enterprise
Resource Planning (ERP), Six Sigma and Total Quality
Management, Economics of Information Technology,
Cost: $25.00
ONLINE RESERVATIONS:
WWW.ASQNEWHAVEN.ORG
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will present the slate of officers at the May meeting. I
would also like to take this opportunity to ask anyone
that is interested in serving on the Section Leadership
Committee to contact any of the people listed on the
back page of the newsletter. We are always looking for
members that can bring us fresh ideas on programs,
education and so forth. You don’t have to dive right into
an elected position, but join with us and you will
gradually see rewarding it can be. You’ll earn some
recertification points and, more importantly, get a chance
to work with some talented people possessing a wide
range of experience across the quality field. See you all
in our March 20th Meeting.
MEETING CONTACTS
Jay Krishnamoorthy (203)589-5350 or email:
jayk_2@comcast.net
Bill Folsom: (203) 402-9111 or email:
William.Folsom@dcma.mil.
DIRECTIONS TO BRAZI’S RESTAURANT
From the North: Take I-91S to I-95S at the Long Wharf
Exit #46 for Sargent Drive. Brazi’s is behind the Mobil
Gas Station. Take a right off the ramp then a left at the
third light.
Sincerely,
Jay Krishnamoorthy
Chairman – ASQ New Haven
From the South: Simply take I-95N to Long Wharf Exit
#46 and take a left off the ramp. Then take a left at the
next light under the highway, then a left down Sargent
Dr. Follow the rest of the directions as From the North
left.
FEBRUARY’S DINNER MEETING
Last month Jay Fagen gave us a keen look into Product
MESSAGE FROM THE CHAIR
Reliability and how it’s an aspect of quality which truly
affects the customer experience. He started off talking
about the company he works for IPC Systems, Inc. in
Westbrook, CT. IPC manufactures telephone equipment
with unique features for use on trading floors and in
brokerage houses.
Dear Friends,
February’s meeting on reliability was an eye opener on
MTBF calculations based on number of failures and
variety of stress testing for new designs, thanks to Jay
Fajen.
Our March meeting is on same line of reliability, but
only more scaring as it is on an airplane, yes it is about
recent failures on BOEING 787 Dream liner. Professor
James He will talk about a case analysis on quality
issues in supply chain management. Come and listen for
an interesting analysis.
His first topic dealt with Mean Time Between Failures
(MTBF), which are the accumulated hours per number
of failures. Unless you know what you’re looking at Jay
stated that MTBF is misleading and often confusing. He
gave us several examples and formulas of applying
MTBF and how it demonstrates itself. Along with some
examples he showed a chart that looked like a bathtub in
its output hence the name Bathtub Chart. It starts off
with high infant mortality numbers that drop to a lesser
amount of random failures or useful life. It then starts to
rise as the item wears out. He further remarked that
failures are random per useful life, and not wear out
which assumes that items are repairable and are replaced
after failure in a constant population.
All sections must conduct a call for nominations and
elections as described in the Section Operating
Agreement (SOA). Please note that because section
leadership terms are being brought into alignment with
the society fiscal year, as communicated earlier this year,
the term for this election is January 1 - December 31,
2014. Section officers and appointed committee chairs
are due to ASQ Community Development by May 15,
2013.
He pointed out MTBF could analyzed further with
MTTR as Mean Time To Repair, Mean Time To
Recover, Mean Time To Restore and Mean Time To
Replace. He state that average time to repair depends on
how the system is restored. Asking questions like, is
there a replacement board on site? How long does is take
a technician to arrive? How long does technician take to
replace a board?
This message is the formal call for nominations for
anyone interested in running for one of the elected
positions in the New Haven Section. If you or anyone
you know that is a member of our Section would like to
be considered let me know and I will provide you with
the petition form that must be signed by at least 4% of
the Section members, which at this point would be about
eight people. If no one is nominated by petition, then we
Jay’s next topic was on New Designs concerning
Temperature Cycling, Vibration, Packaged Vibration,
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and stress factors such as MIL-HDBK-217F, Telcordia
SR-332, IEC TR 62380 and 217Plus.
Packaged Drops, Unpackaged Drops and Highly
Accelerated Life Testing (HALT). Jay told us what goes
into assuring that designs on the product are met by
testing. Testing for typical consumer usage as well as
some extremes provides reasonable insight into how to
make a reliable product pass muster. Regarding HALT
he stated that it uses extreme temperature ranges, plus
thermal shock, high random vibration levels, at the same
time that temperature is being cycled. The stresses begin
low and are gradually increased until the first failure
occurs. The failure is fixed or ignored and the stress is
increased until the second failure occurs.
Last on his list was Population Estimates, where you
must calculate the population to determine the failure
rate. Jay showed us few charts that helped to give us
some further insight into populations on their reliability
in production and use. For more on Jay’s presentation
full with all of his formulas, chats and examples, check
out our website.
JOB OPPORTUNITIES
Job Title: Quality Inspector
Plant: Blase Mfg
Dept.: Quality Assurance
Third on his list of topic was Stress Testing Production
with Unit Burn-in, Environmental Stress Screening
(ESS) and Highly Accelerated Stress Screening (HASS).
For Burn-in IPC Systems phones are run at elevated
temperature for 24 hours where the room reaches 95 oF
from heat generated by phones. The thermostat
controlled fan releases excessive heat and the phones are
tested after burn-in/ On ESS 100% of the product goes
through thermal or vibration cycling. The intent is to
weed out “latent” or infant mortality failures. The wrong
level of stress can either be ineffective or it will be
damaging to the product. The ideal option is to monitor
the product during cycling. Let’s say that 15 cycles are
used, failures should occur during the first few cycles.
Fixturing and handling is a burden on production. HASS
differs from HALT as it uses just extreme temperature
ranges, plus thermal shock while the temperature is
being cycled. It uses low enough levels so that the
product is screened, but not damaged.
Immediate first shift opening for Quality Inspector.
Experience in the metal stamping field is required.
Computer skills are desirable. Drug Screen Required.
Apply IN PERSON ONLY to: Blase Mfg. Co. 60
Watson Blvd, Stratford, CT 06615. Phone 375-5646
EOE.
Job Title: Certified BB/MBB
Location: Windsor, CT
Dept.: Quality Assurance
The Leading Niche is looking for a certified Black Belt
or Master Black Belt who has been certified for at least 5
years (must send electronic copy of certificate). Provide
a certified Black Belt to support the position of Acting
Northeast Area Lean Six Sigma Black Belt. The
Subcontractor will provide any materials necessary to
lead and facilitate Value Stream Mapping, Kaizen
events and the utilization of Lean tools
Jay’s next topic dealt with Series and Parallel
Redundancy Systems where he touched upon various
versions of analyzing reliability with some interesting
plots like the Cumulative Failure Plots and Weibull
Plots. Weibull Plots uses special logarithmic horizontal
and vertical scales to make cumulative failure rate plots
as a straight line. He then discussed his work in
Reliability Prediction where have an elaborate example.
He cited some sources on how to create formal
predictions which use standard values for failure rates
If interested, please contact Tamara Nall at 646-7293330 Tamara.nall@theleadingniche.com.
More information on these jobs and others check out:
http://www.asqnewhaven.org/employment.html
NEW MEMBERS! WELCOME ABOARD!
THOMAS E. BRAYMAN JR
KATIE J. BUKOBEC
MICHELE CAREY
KATHLEEN M. CLANCY
KARL H. EHRENFELS
SAM ELAWAD
PAUL C. GEORGIA
ANDRAS HERCZEG
ANNA MARIE LANE
GARY LEMERE
CHESTER H LOWE
KARINA MALAVENDA
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KATHY R. SENGBUSCH
SANDARSHA SHETTY
CYNTHIA TANON-SANTO
RICHARD TOMER
KATHERINE E. ZILM
ASQ PROGRAM SCHEDULE FOR 2103
DATE
MAR 20, 2013
TOPIC
QUALITY & SUPPLY
CHAIN
APR 17, 2013
CERTIFICATION
AUDIT PROCESS
MAY 15, 2013
SPEAKER/FACILITATOR
DR. JAMES HE
PROFESSOR AT
FAIRFIELD UNIVERSITY
DARYL GUBERMAN
BIC PLANT TOUR
20 PARTICIPANTS
ONLY
BIC
PLACE
BRAZI'S
RESTAURANT
COMMENTS
CASANOVA
RESTAURANT
JOINT MEETING
WITH
SOUTHERN
SECTION
20 PARTICIPANTS
ONLY NEED TO
REGISTER BY
5/8/13
BIC MILFORD
For more information on meeting topics/directions visit our website: www.asqnewhaven.org. The meeting cost covers each dinner. If
you’re only interested in listening to the speaker there’s no charge. Non-ASQ Members are welcome at no additional cost.
SECTION LEADERSHIP COMMITTEE
Education Chair and Past Chair:
Nick Squeglia (860) 767-1784
Newsletter Chair:
Lawrence Spinello (203) 248-4085
Audit and Placement Chair:
Gene Contardi (203) 795-6914
Publicity and Nominating Chair:
William Folsom (203) 402-9111
Membership and Past Chair:
Linda Pello (203) 269-3112
Section Chair and Internet/Web Chair:
Jay Krishnamoorthy (203)589-5350
Vice Chair: Vacant
Secretary and Healthcare Liaison:
Julie Petrellis (203) 294-7319
Treasurer, NEQC Rep, Certification and DRD:
Randy Messinger (203) 675-5756
Programs and Arrangements Chair:
Jim Petropoulos (203) 250-3751
SMP Chair:
Victor Lixin Lei (203) 337-3209
MISSION STATEMENT: “PROVIDE NETWORKING, COMMUNICATION AND DEVELOPMENT
OPPORTUNITIES TO SUPPORT KNOWLEDGE, SKILLS AND ABILITIES IN QUALITY PRINCIPLES AND
CONCEPTS.”
ATTENDEE GIFTS!!
This month’s ASQ New Haven attendee gift will be the
ASQ logo Sling Bag, a real helpful implement for home
and at work to assist each day of your Quality conscious
life. We hope this gift choice will be appreciated by all.
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