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As a full- or part-time Johns Hopkins employee, you have access to thousands of e-courses,
available through SkillSoft. To help you easily locate commonly requested courses in subjects like
Project Management, MS Word, Web Tools, etc., we have developed several pre-defined course lists
that offer direct links to applicable SkillSoft courses. You can select one of the pre-defined lists of
courses by clicking on the outline to the left.
You may search the complete SkillSoft catalog by going to myLearning, and then selecting Course
Catalog. Select the SkillSoft tab to search for courses within the SkillSoft library.
SkillSoft also offers a library of books and videos in a site called Books 24x7. Click this link to access the
Books 24x7 library. The link will take you to myLearning, where you will need to click “Take Course” to
access the library. When you arrive, you will be automatically logged in via your JHED ID.
Troubleshooting
If you have any trouble with the links in this document, go to my.JohnsHopkins.edu, log in, and then try again. We have
found that this often resolves the problem. If you need other technical assistance, please refer to the Troubleshooting
Guide by selecting it from the outline to the left.
© 2012 Johns Hopkins. All rights reserved.
Project Management
Online Learning
Instructor Led Courses
General Project Management Courses
 IT Project Management
 MS Office Project Management (3 day)
 Practical Project Management
PMI-aligned Project Management Courses
 PM01: Project Management Overview/Managing
Project Scope
 PM02: Project Scheduling
 PM03: Project Estimating and Budgeting
 PM04: Forming and Managing the Project Team
 PM05: Contract and Procurement Management
 PM06: Managing Project Risk
 PM07: Project Quality Management
 PM08: Project Monitoring and Control
Project Management for Non-Project Managers
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Project Management Fundamentals
Transitioning into a Project Management Role
Initiating and Planning a Project
Managing a Project
Troubleshooting and Closing the Project
Project Management for Non-Project Managers
Simulation
Business Impact Series (3 – 7 minute courses)
 Managing Projects with No Direct Authority
 Ensuring Management Buy-In on a Project
 Managing Conflict in Project Teams
 Managing Scope on a Project
 Weighing the Costs of a Project Change
 Managing Vendor Relationships
 Anticipating and Solving Problems as a Project
Champion
 Addressing Stakeholder Conflicts
 Portfolios, Programs, and Projects: What’s the
Difference?
 Controlling Project Cost
 Mitigating Risks when Improving Processes
Challenge Series Exercises (15 minute exercises)
 Handling a Change Request
 Scope Definition Tools and Techniques
 Ethics and Risks: Why They Matter in Project Success
 Project Management Essentials
© 2012 Johns Hopkins. All rights reserved.
August, 2012
PMBOK® Guide: 4th Edition-Aligned
“Project Management Body of Knowledge”
The Project Management Institute’s
standard for project management.
Project Management Essentials
 Managing Projects within Organizations
 Project Management Overview
 Project Management Process Groups
Project Integration Management
 Integrated Initiation and Planning
 Integrated Project Execution, Monitoring, and Control
 Integrated Project Change Control and Close
Project Scope Management
 Project Requirements and Defining Scope
 Create Work Breakdown Structure
 Monitoring and Controlling Project Scope
Project Time Management
 Defining and Sequencing Project Activities
 Estimating Activity Resources and Durations
 Developing and Controlling the Project Schedule
Project Cost Management
 Estimating and Budgeting Project Costs
 Controlling Costs
Project Quality Management
 Project Quality Planning
 Quality Assurance and Quality Control
Project Human Resource Management
 Planning Project Human Resources
 Managing Project Human Resources
 Planning and Managing Project Human Resources Simulation
Project Communications Management
 Stakeholders and the Communications Management Plan
 Processes for Managing Project Communications
 Communicating Effectively with Project Stakeholders Simulation
Project Risk Management
 Risk Management Planning
 Identifying Project Risks
 Performing Risk Analysis
 Risk Response, Monitor, and Control
Project Procurement Management
 Planning Project Procurement
 Managing Procurements
PRINCE2®: 2009 Foundation
PRojects IN Controlled Environments:
A widely used project management method
that navigates you through all of the essentials
for running a successful project.
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Overview of Project Management
Project Organization, Planning, and Risk
Project Quality, Change, and Progress
Starting Up, Initiating, and Directing a Project
Controlling, Managing, and Closing a Project
Tailoring PRINCE2 to a Project Environment
Code of Ethics and Professional Conduct
(PMI® Standard-aligned)
 The Role of Ethics in Project Management
 Core PMI® Values and Ethical Standards
IT Project Management Essentials
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Introduction to IT Project Management
Initiating and Planning IT Projects
Executing IT Projects
Monitoring and Controlling IT Projects
Managing Risks in an IT Project
Testing Deliverables and Closing IT Projects
Managing Software Project Outsourcing

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Preparing to Manage an Outsourced Project
Developing a Vendor Contract
Working with the Outsourced Team
Dealing with Risks
If the links in this file don’t work for you,
go to my.JohnsHopkins.edu, log in,
and then try again. You should only need
to do this once. If you need other
technical assistance, please refer to the
Troubleshooting Guide.
MS Office 2010
Online Learning
MS Office 2010
MS Word 2010
New Features:
 Office 2010 New Core Features
 New Messaging and
Collaboration Features
 Web Apps and New Features in
Publisher and Mobile
 Getting Started with Lync
Beginning MS Word 2010:
 Getting Started with Word 2010
 Formatting and Working with Text
 Organizing and Arranging Text
 Moving Around in Word 2010
 Structuring Word 2010
Documents
 Reviewing Documents
 Saving, Sharing, and Printing
 Customizing the Behavior and
Appearance of Word 2010
 Drawing and Inserting Graphics
New Features for Users
Migrating from Office 2003:
 The New Office 2010 Interface,
Word 2010, and Excel 2010
 Outlook 2010 and Collaboration
in Office 2010
 New Features for PowerPoint,
Publisher, and Access in Office
2010
Advanced MS Word:
 Using Themes, Backgrounds,
Watermarks, and Quick Parts
 Adding Tables of Contents,
Footnotes, Hyperlinks, and
Bookmarks
 Using Forms, Fields, and Mail
Merge
 Managing, Inspecting, and
Recovering Word 2010
Documents
 Creating and Formatting Tables
 Manipulating Tables
 Embedding Charts and Tables
If the links in this file don’t work for you,
go to my.JohnsHopkins.edu, log in,
and then try again. You should only need
to do this once. If you need other
technical assistance, please refer to the
Troubleshooting Guide.
© 2012 Johns Hopkins. All rights reserved.
MS Excel 2010
August, 2012
MS Outlook 2010
MS PowerPoint 2010
Beginning MS Excel 2010:
 Getting Started with Excel 2010
 Applying Basic Data Formatting
 Moving and Getting Around in Excel
2010
 Moving Data and Modifying
Worksheets
 Saving, Sending, and Printing
 Using Conditional Formatting, Tables,
and Sparklines
 Reviewing and Protecting Content
 Using Basic Formulas
 Using Basic Functions
 Inserting Basic Charts
 Adding Visuals, Themes, and Styles
Beginning MS Outlook 2010:
 Getting Started with Outlook 2010
 Managing Conversations and
Organizing E-mail
 Managing Attachments, Graphics,
Signatures, and Autoreplies
 Using the Calendar for
Appointments, Events, and
Meetings
 Managing Meetings and
Customizing the Calendar
 Social Connector and Messaging
 Working with Contacts
 Using the Tasks, Notes, and
Journal Features
Beginning MS PowerPoint 2010:
 Getting Started with PowerPoint
 Visually Enhancing Presentations
 Adding Images to Presentations
 Using Multimedia and
Animations
Advanced MS Excel:
 Customizing Visual Elements
 Workbook Settings, Conditional
Formatting, and Number Formats
 Organizing Data and Objects
 Verifying Excel 2010 Data and
Formulas
 Automating Excel 2010 Tasks Using
Macros
 Analyzing Data With What-If Analysis
 PivotTables and PivotCharts
 PivotTable Filters, Calculations, and
PowerPivot
Advanced MS Outlook:
 Formatting E-mail and Configuring
Message Options
 Customizing Outlook 2010 and
Managing Accounts
 Managing E-mail with Rules,
Automatic Replies, and Alerts
 Working with Files and Folders
and Using Search and RSS Feeds
 Data Files, Archiving, and
Send/Receive Groups
 Implementing Security
 Accessing Exchange Remotely
and Using Forms
Power User MS Excel:
 Sharing Excel 2010 Workbooks Online
and on a Network
 Using Excel 2010 to Collaborate Online
and with Other Office Applications
 Using Lookup, Reference, Math, and
Text Functions
 Manipulating Formulas and Using
Forms
 Using Excel 2010 Data Connections:
Web Queries, XML, and Databases
Advanced MS PowerPoint 2010:
 Using Advanced Slide Show Tools
 Collaborating and Sharing
Presentations
MS Access 2010
Beginning MS Access 2010:
 Getting Started with Access 2010
 Creating Basic Tables
 Data Manipulation and Simple
Relationships
 Introduction to Forms
 Modifying Basic Forms
 Introduction to Queries
 Introduction to Reports
Advanced MS Access 2010:
 Advanced Importing and
Exporting
 PivotTables and PivotCharts
 Retrieving, Validating, and
Attaching Data
 Subforms, Subreports, and
Conditional Formatting
 Joins, SQL, and Action Queries
 Using Access 2010 with
SharePoint and Access Services
 Macros and VBA
 Optimizing, Securing, and
Sharing Access 2010 Databases
MS Office 2007
Online Learning
MS Office 2007
MS Word 2007
New Features:
Beginning MS Word 2007:
 New Features for End Users in
 Getting Started with Word 2007
 Working with Text and
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

MS Office 2007
Excel, PowerPoint, and Outlook
2007
Sharing and Collaboration in MS
Office Enterprise 2007
Attending a MS Office 2007
Live Meeting
Hosting a MS Office 2007 Live
Meeting
MS Access 2007
Beginning MS Access 2007:
 Getting Started with Access
2007
 Basic Access 2007 Tables
 Basic Access 2007 Forms
 Queries and Reports
Advanced MS Access 2007:
 Importing and Exporting Data
and Data Presentation
 Advanced Data Management
Paragraphs
 Structuring, Editing, Saving, and
Opening Documents
 Printing, Help, and Automated
Formatting
 Working with Documents
Advanced MS Word 2007:
 Advanced Formatting
 Advanced Document Navigation
and Document Reviews
 Using Tables, Charts, and
Graphics
Power User MS Word 2007:
 Advanced Data Manipulation
Features
 Advanced Document Features
 Collaborative Features
Power User MS Access 2007:
 Programmability and
Administration
 Database Administration
If the links in this file don’t work for you,
go to my.JohnsHopkins.edu, log in,
and then try again. You should only need
to do this once. If you need other
technical assistance, please refer to the
Troubleshooting Guide.
© 2012 Johns Hopkins. All rights reserved.
August, 2012
MS Excel 2007
MS Outlook 2007
MS PowerPoint 2007
Beginning MS Excel 2007:
 Getting Started with Excel 2007
 Manipulating and Formatting Data and
Worksheets
 Reviewing and Printing
 Formulas and Functions
 Charts, Pictures, Themes, and Styles
Beginning MS Outlook 2007:
 Getting Started with Outlook 2007
 Formatting and Managing E-Mail
 Using the Calendar
 Using Contacts, Tasks, Notes, and
Customizing the Interface
 Completing Searches, Printing
Items, and Working with RSS
Feeds
Beginning MS PowerPoint 2007:
 Getting Started with PowerPoint
2007
 Adding Graphics to Presentations
 Adding Multimedia and
Animations to Presentations
Advanced MS Excel 2007:
 Advanced Formatting
 Advanced Data Management
 Advanced Customization
Power User MS Excel 2007:
 Analyzing Data
 Protecting and Sharing Workbooks
 Exchanging Data
Advanced MS Outlook 2007:
 Customizing Outlook 2007 and
Using the Journal
 Configuring Rules, Alerts, and
Junk E-mail Settings
 Working with SharePoint,
Calendars, and Forms
Power User MS Outlook 2007:
 Data Security, Archiving, and
Working Offline
 Instant, Text, and Unified
Messaging
 Business Contact Manager
Advanced MS PowerPoint 2007:
 Creating Custom Slide Shows
 Distributing Presentations
Web Development
Online Learning
Web Design Principles
 Web Development Fundamentals
 Internet Site Development
 Web 2.0 Fundamentals
Web Design
Adobe Flash CS5
 Introduction to Adobe Flash Professional
CS5
 Drawing and Working with Images in Flash
 Using Flash Libraries, Text, and
Components
 Animation in Flash
 ActionScript and Multimedia
 Creating Navigation and Publishing Movies
Adobe Photoshop CS5
 Getting Started
 Beyond the Basics
Adobe Dreamweaver CS5
 Setting up a Site and Adding Content in
Dreamweaver CS5
 Adding Links and Images
 Tables, Accessibility, and Standards
 Reusing Content
 Creating Interactive Web Pages
 Cascading Style Sheets
Adobe Illustrator CS4
 Getting Started
 Beyond the Basics
Adobe InDesign CS4
 Fundamentals
If the links in this file don’t work for you,
go to my.JohnsHopkins.edu, log in,
and then try again. You should only need
to do this once. If you need other
technical assistance, please refer to the
Troubleshooting Guide.
© 2012 Johns Hopkins. All rights reserved.
Other Web Design Tools
 Adobe AIR for Flash Developers
 Adobe Fireworks CS4: Fundamentals
 Adobe Captivate 4
Adobe Acrobat
Adobe Reader
 Adobe Reader 9
Acrobat 8
 Creating and Working with PDF Files
 Editing and Reviewing PDF Files
 Forms and Document Security
 Advanced Features
Acrobat 9
 Adobe Acrobat 9: Fundamentals
August, 2012
Scripting and Web Languages
JavaScript Fundamentals
 JavaScript Language Basics
 Objects and Object-oriented Programming
 Functions and Regular Expressions
 Browser Scripting Fundamentals
 Advanced Browser Scripting and DHTML
DHTML Basics
 DHTML and Cascading Style Sheets
 Making Content Dynamic with DHTML
Advanced XML
 Structuring XML with Schemas
 Advanced Schemas
 Transforming and Formatting XML
 Querying, Navigating, and Linking XML Data
 XML APIs
 Extending XML
Adobe Tools
Online Learning
Graphics Design
Adobe Photoshop CS5
 Getting Started
 Beyond the Basics
Adobe Illustrator CS4
 Getting Started
 Beyond the Basics
Adobe InDesign CS4
 Fundamentals
Web Design
Adobe Flash CS5
 Introduction to Adobe Flash Professional CS5
 Drawing and Working with Images in Flash
 Using Flash Libraries, Text, and Components
 Animation in Flash
 ActionScript and Multimedia
 Creating Navigation and Publishing Movies
Adobe Dreamweaver CS5
 Setting up a Site and Adding Content in
Dreamweaver CS5
 Adding Links and Images
 Tables, Accessibility, and Standards
 Reusing Content
 Creating Interactive Web Pages
 Cascading Style Sheets
Other Web Design Tools
 Adobe AIR for Flash Developers
 Adobe Fireworks CS4: Fundamentals
 Adobe Captivate 4
If the links in this file don’t work for you,
go to my.JohnsHopkins.edu, log in,
and then try again. You should only need
to do this once. If you need other
technical assistance, please refer to the
Troubleshooting Guide.
© 2012 Johns Hopkins. All rights reserved.
August, 2012
Adobe Acrobat
Adobe Reader
 Adobe Reader 9
Acrobat 8
 Creating and Working with PDF Files
 Editing and Reviewing PDF Files
 Forms and Document Security
 Advanced Features
Acrobat 9
 Adobe Acrobat 9: Fundamentals
MyLearning Troubleshooting Guide
Questions about who to contact:
I have a question
and don’t know who
to contact ...............

Every course lists the Provider in the Course Catalog or the Course Description, on
the right side of the page. Pull up the course title you have a question about and
note the Provider’s name. Then select “Contact Us” from the left-side navigation
bar. This page provides the contact information for all Providers, listed in
alphabetical order.
Questions about the content contained in courses:
I don’t know which
course(s) to take ......

Select Course Catalog from the left-side navigation bar and either browse through
the catalog to find a course of interest or select Search (from the tabs at the top of
the screen) to enter keywords on the topics that interest you.
I want to know more
about the content in
a specific course ......

Look at the course description and objectives in myLearning. These descriptors
should tell you what you need to know about the course.

If you need more information on an e-learning course, begin the course and listen
to the introduction. Hopefully that will answer your question.

If you still need more information, contact the “Provider” for the course (see above
for instructions on locating provider contact information).
Questions about myLearning:

To take the course right away:
o Click Take Course to register for the course and launch it immediately. This
option is available for both online and certificate delivery type courses.

To register for a course you plan to take later:
o Click Add to My Plan to register for a course and complete it at a later time.
This option is available for online courses and instructor led courses with
upcoming session dates.
o Scroll down and click Next to continue the registration.
o Review the enrollment information and click Next to continue.
o Click Done to confirm.
I want to finish a
course that I started
earlier .....................

Click My Learning Plan on the left-side navigation bar, locate the appropriate
course in the list of courses that you have started, and then click the course title to
launch it.
I want to cancel a
registration .............

Select My Learning Plan on the left-side navigation bar.

Select Change Plan at the bottom of the screen.
o If the course meets cancellation requirements, you'll see a check box to the
left of the course title. Select the courses that you want to delete from your
training plan, and select Remove Activity.
o If the course does not meet cancellation requirements, you'll see "Cannot
Delete" next to the course name. You cannot cancel courses that have been
started or that are “Auto-Enrolled.” Contact the “Provider” for the course
(see above for instructions on locating provider contact information).
I want to register for
an online course ......
I want to see my
training transcript ....

Click My Learning History from the left-side navigation bar.
I signed up for a
course, but I haven’t
received an email
notification..............

Check your junk email folder. If the email is there, then you need to setup
mylearning@johnshopkins.edu as a trusted sender.

Make sure you've supplied the correct email address. Click Update Profile on the
left-side navigation bar. Check your email address, update it if necessary, then click
Save.

Note: You can see all messages in the My Messages section, accessible from the
left navigation bar.
Can I exit an online
course if it is not
finished?

Yes – depending upon the course, the registration system tracks your progress and
allows you to resume the course from your stopping point. Some courses are not
setup to track progress and will always return you to the beginning.
I want to print my
course completion
certificate ................

After you've successfully completed a course, the system will add it to My Learning
History. It will record the date the course was completed and may record the
amount of time you spent taking it, depending upon the course’s configuration.

To print the certificate:
o Click My Learning History, on the left-side navigation bar and find the course.
o Select View PDF, and then click the printer icon.

Note: this option is not available for every course. When not available you can
click the Print History button for confirmation of completed courses.
A course I've
successfully
completed isn't
listed in My Learning
History?

Some courses take up to 24 hours to show up as complete in your learning history.
Before contacting the provider, try closing out of your browser, and then checking
back in later. Usually, simply waiting a few moments and restarting you browser
will solve the problem.

In the case that you have allowed 24 hours after course completion and your
learning history is still showing a course as “Incomplete,” you should contact the
“Provider” for the course (see above for instructions on locating provider contact
information).
Can I review an
online course after
I've completed it?

Usually. Click My Learning History, on the left navigation bar. Note that a few
providers do not allow reviews of courses.

Select the appropriate course title, and then click Take Course. Note: All
incomplete courses will appear under My Training Plan.
Technical or system-related questions:
Links to courses in
the PDF file won’t
work for me.............

We have seen this issue with users who have never logged in to myLearning. To
resolve the problem, go to my.Johns.Hopkins.edu and log in. After you have
successfully logged in, try the link in the PDF file again and it should work.

Note that you will only need to do this once; after you have logged in to
myLearning the first time, the PDF links should work for you.

Make sure your system meets the minimum requirements:
o Windows XP, Windows Vista, or Windows 7; Mac OS X 10.4 or later
o 1.4 GHz Intel® Pentium 4 or faster processor for Windows® XP or Windows 7;
2 GHz Pentium 4 or faster processor for Windows Vista®;
500MHz PowerPC® or 1.83 GHz Intel Core™ Duo or faster for Mac OS
o 512MB of RAM (1GB recommended) for Windows XP, Windows 7 or Mac OS;
1 GB of RAM (2GB recommended) for Windows Vista
o Browser: IE 6 or later, Firefox 3 or later, Apple Safari 4 or 5, Google Chrome
o JavaScript must be enabled and support JavaScript 1.5 or higher
o Pop-up Blockers must be turned off

If you are having trouble with a SkillSoft course, you can test your browser
compatibility by going to http://browser.skillport.com

If the course still won’t run, download the latest version of Java

Contact your LAN Administrator if you are still having trouble or contact the “Provider”
for the course (see above for instructions on locating provider contact information).
A course’s
navigation buttons
won’t display ...........

Maximize the browser window and that should fix the problem
My JHED ID won’t
work .......................

It typically takes 24-48 hours for a new employee to get set up the system. If you
have not been a JH employee for more than 48 hours, you check back in another
day or so to see if your JHED will work.

If you are NOT a new employee and your JHED ID is not working, please send an
email including your name, JHED ID, position, and email address and we will
respond as soon as possible. The contact information is:
o If you are a JHU employee, email learning@jhu.edu
o If you are a JHHS employee, email elearn@jhmi.edu
I think I need a
registration key, but
I don’t know what it
is .............................

Most employees do NOT need a registration key to access myLearning. By using
your JHED ID and system password, you should be able to access your courses. If
you are a new employee and your JHED is not working, wait another day and try
again—most of the time, it takes 24-48 hours for a new employee account to get
into myLearning
I took some courses
with another
account and now I
can’t find them ........

Please send an email including your name, JHED ID, position, and email address
and we will respond as soon as possible. The contact information is:
o If you are a JHU employee, email learning@jhu.edu
o If you are a JHHS employee, email elearn@jhmi.edu
An e-learning course
won’t run for me .....