SERVICE SELLS
Service can be a major point of
difference and very difficult for
competitors to copy or do better.
SE RVICE SELLS WORKSHO P
Location
Date
Time
RANGIORA
TUESDAY 1 ST JUNE
8.30am - 12.30pm
This workshop provides participants with the techniques to
effectively relate to customers and the communication skills
they learn will directly impact your sales.
SAVE 25%
NOW
$195
+GST
CLICK TO REGISTER
for more information on this or any of our other courses
visit www.kiwihost.co.nz or phone 0800 801 233
SE RVICE SELLS WORKSHO P
How your staff connect with people; how they relate to
customers and the communication skills they use will
directly impact your sales.
KEY SUBJECT AREAS
•
•
•
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Processes and techniques for the meet and greet and the farewell.
The value of knowledge, skills and attitudes in customer service.
Listening and questioning techniques.
How to discover stated and unstated needs and how to exceed the expectations of
customers or guests.
• Features and benefits (what’s the difference?) and understanding the customer is only
interested in benefits.
• How to identify further opportunities that will add value to both the customer and the
organisation.
• Techniques for getting commitment to the sale.
LEARNING OUTCOMES
This workshop will enable the participant to:
• Understand the importance of gaining knowledge, skills and appropriate attitudes.
• Use meet, greet and farewell techniques that will enhance the customer’s visit and
encourage return visits.
• Use active listening and open questioning to ascertain customer needs.
• Identify stated and unstated needs and match product or service benefi ts to those
needs.
• Uncover additional opportunities such as ‘add-on’ and other related items.
• Ask for a commitment and close the sale.
for more information on this or any of our other courses
visit www.kiwihost.co.nz or phone 0800 801 233