Annual Report 2011 Our Members are spreading the word. The key to our success is that we share Qantas Staff Credit Union Limited Administration A.B.N. 53 087 650 557 Incorporated In Australia Chief Executive Officer S. R. King, BEc, ACA, ACIM, AICD Chairman Chief Financial Officer M. Anastasi, BComm (Accg), CA M.P Boesen, BBus, CPA, FAMI, MAICD Deputy-Chairman D.L Hailes, MBA, FAMI Directors C. Adams, MAMI, MAICD B. Bourke, BSc(Qld), BEng Aero(Syd), MEngSc(Syd), AFAMI S. Collins, BEc, LLB, MAMI H. Goodman, FCPA, AFAMI G. Halliday, FINA, FAMI, JP C. Harvey, BEc, FCPA, FCIS, FCIM, AFAMI M. Haworth, FCPA, FCIS, FCIM, FAMI, JP B. Phair, FCPA, AFAMI, MAICD J. Etherington, BBus, MApplFin, CFTP (Snr), GAICD, MAMI, AICD Auditors KPMG Bankers Westpac Banking Corporation Solicitors Hartmann & Associates MacGillivrays Registered Office 420 Forest Road, Hurstville, NSW Telephone: 1300 747 747 Facsimile: (02) 9582 3400 Postal address: Locked Bag 6747, Hurstville BC, NSW 1481 Internet www.qantascu.com.au Affiliations National Credit Union Association Inc. Indue Limited Abacus Australian Mutuals Pty Ltd 2 it with our members. Scott King, CEO Contents Chairman’s Report to Members 2 Chief Executive Officer’s Report to Members 4 Directors’ Report 6 Lead Auditor’s Independence Declaration 11 Corporate Governance Statement 12 Independent Auditor’s Report 15 Directors’ Declaration 16 Statement of Comprehensive Income 17 Statement of Changes in Equity 18 Statement of Financial Position 19 Statement of Cash Flows 20 Notes to the Financial Statements 21 Annual Report 2011 3 Chairman’s Report Some QSCU Members may have been worried about how the slowing global economy might affect their savings, but we have always assured Members that their money is safe. QSCU has no exposure to the United States or global markets and has no international funding. As a financial institution we are regulated in the same way as the Banks, and as such have strict policies around regulations, as directed by the Australian Prudential Regulatory Authority (APRA). I’m pleased to report that our capital adequacy as at June 2011 was 16.4% up from 15.8% and is significantly above the minimum requirements. The introduction of a National credit regime this year has also meant a major overhaul of the financial services industry Mark Boesen Chairman across Australia. One of the key changes included a revision of the National Consumer Protection Act, which now assists consumers Our strength in the current market switch home loan providers by eliminating exit fees imposed I am delighted to report another strong year for Qantas Staff Credit Union Ltd (QSCU), which reinforces our prudent financial management and our agility in times of change. In what has again been a challenging year it’s pleasing to note that your Credit Union continues to be very secure. While our financial results communicate our strength, it’s vital that we continue to implement strategies to ensure our future sustainability and growth. by some lenders. We believe this welcomed change provides QSCU Members a fresh opportunity to take a look at the QSCU offering and see how much they could save by switching their home loan to us. The Federal Government has also introduced a fairer, simpler banking program which will require key information to be provided to consumers on credit cards and home loans in an easy to understand format. Other requirements include Government regulation restrictions on the practices of some credit card lenders in As one of Australia’s largest Credit Unions, QSCU operates as a robust, secure and stable business. Indeed, Australia’s Credit Unions are some of the most secure and prudently run financial institutions in the world. imposing certain fees, such as over limit fees, and in making Loans to Members Member Deposits unsolicited offers of credit card limit increases. 2 $750 $2,084.0m $1,824.9m $1,656m $1,297.8m $1,219.9m $ million $1765.3m $1,587.4m $1,392.1m $1,263.1m $1,077.7m 2005200620072008200920102011 $1,225 $1,108.1m $750 $1,027.6m $1,007.8m $ million $1,000 $1,406.6m $2,100 $1,800 2005200620072008200920102011 At QSCU we’ve always believed in the philosophy of a ‘no smoke and mirrors’ approach to banking, and have always been upfront with our Members on information regarding our products and services. We’re also proud to say that many of the practices that the reforms are designed to address have not been engaged in by your Credit Union. Acknowledgements I would like to take this opportunity to thank you, our Members. We are grateful for your continued support and loyalty, and on behalf of your Board, we look forward to ensuring the best in service, competitive rates, and products for the year ahead. I would also like to thank each of our Directors for their Director’s roles and requirements valuable contributions during the year. On behalf of the Board, Our Directors are governed by the same set of requirements handed down by APRA for all Authorised Deposit-taking Institutions (ADIs) under the Banking Act 1959. I recognise the outstanding achievements of Mr Scott King, At QSCU, the importance and seriousness of these fit and proper obligations are paramount. I’m very proud of our strong and experienced Board, who represent a diverse and skilled range of expertise and backgrounds. The Board works hard to maintain their training and development requirements and knowledge of the financial services industry. This ensures that Directors are well informed to guide the strategic direction of the business and to represent the needs of our Members. In particular I would also like to thank our Credit Union staff. his Management team and all QSCU staff in what has been another great year. I’ve had the opportunity to visit all our offices and have met a large number of our staff, both interstate and in Sydney. What I found was a fantastic team of enthusiastic and highly motivated professional people working hard - not just for the Credit Union but for their Members. It’s an honour to have them all on the team. Corporate Social Responsibility At QSCU we continue to place an important focus on giving back, and one of those ways is by supporting those charities that are close to the hearts of our Members. These charities include Assistance Dogs Australia, the Humpty Dumpty Foundation, and the Qantas Foundation. Mark Boesen Chairman 27th September 2011 We have also continued our commitment and support of local events and issues that affect our Members through donations, fundraising and volunteering. Members Equity Total Assets $2,200 2005200620072008200920102011 $1,000 $1,992.9m $1,800.2m $1,531.6m $1,415.1m $1,200 $1,327.3m $1,400 $1,205.4m $50 $ million $161.7m $145.4m $129.9m $119.4m $107.9m $75 $99.0m $100 $89.3m $ million $1,800 $2,262.0m $160 2005200620072008200920102011 Annual Report 2011 3 Chief Executive Officer’s Report to Members Scott King Chief Executive Officer It is a pleasure to report on our performance over the past year and share with you our key areas of focus that will take Qantas Staff Credit Union (QSCU) towards an even stronger future. We’ve continued to invest in strategies to maintain our future growth and sustainability, and our focus has stayed firmly on ensuring our Members and their family receive a better deal for their banking. Our pricing and service strategy has maintained our competitive advantage and achieved strong results, in what has again been a challenging year for financial institutions These great results can be directly attributed to the loyalty of our Members. We’ve seen a big move away from the banks, and it’s clear that our Members are voting with their feet. This has been shown by the success of our ‘home loan challenge’ campaign, which encouraged Members to use the Money Smart calculator on our website to see how much they could save by switching their loan to QSCU. Our Members continue to move all their banking to QSCU, which means that we’re able to return that support back in the form of more competitive rates, and an overall better deal for your banking. across Australia - and indeed globally. While the global economic environment can be expected to remain somewhat turbulent and the banking sector highly competitive, it’s pleasing to note that QSCU has never been in a stronger position. Financial results I am delighted to report another strong year in 2011 with a pre tax profit of $23.2 million to grow our capital base, and a 13.5% increase in total assets to $2.26 billion. This result has placed QSCU as one of the largest Credit Unions in Australia. Our growth in earnings was achieved by strong demand in our key areas of home loans and deposits. Even though we continue to experience intense competition for deposits, QSCU has worked hard to ensure that our deposit rates have been competitive and in most cases better than the banks, while still maintaining attractive lending rates. Pleasingly, this has resulted in sustainable growth in our deposits by 14.2% to $2.08 billion, providing us funding to increase our loan book by 11.2% to $1.77 billion. 4 “A great deal more for your banking” Earlier this year we embarked on a project to better understand what it is our Members love about QSCU, and what you need from us to be financially successful. It’s all part of our brand refresh project to better shape the way we communicate with our Members, meet your financial needs and ensure future growth for our Credit Union. From this research we found that what our Members want is a “great deal” and a one-stop-shop for “all your banking”. So we’ve implemented “A great deal more for your banking” as a central focus for all our business decisions, competitive pricing strategy, and products and service offering. This focus will also mean that we continue to provide exceptional personalised service, no matter how you do your banking with us. Maintaining the competitiveness of our products is key and I’m pleased to advise that one of our signature loan products is ranked in the top 3 personal loans in the country, according to mozo.com. au – one of Australia’s leading banking comparison sites. Qantas Staff Credit Union Management Team Back (L to R): Scott King, Anthony Moir, Kelly Davenport, Stephen Swannell, Antar Chahine, Alex Lowy, Cindy Hansen, Joff Stevens, Michael Anastasi. Front (L to R): David Bridges, Luke Tsafis, Wendy Tomlins, Jason Barker, Stephen Cook. We’re also launching a new Visa Platinum credit card with Qantas Frequent Flyer Points, which is due to launch in November this year. It’s a product that our Members have asked for, and I’m pleased to say that it’s just another way that we’re providing a great deal more for your banking. A big year for Credit Unions New branch opening – Miranda I’m pleased to announce to all of our Members based in the Sutherland Shire that we’ve just opened a new branch in Miranda. With over 18,000 Members living in this region of metropolitan Sydney, this is a key part of our ongoing strategy to provide our Members with a variety of channels to bank with us. It’s been a big year for Credit Unions as a whole this year, with increased recognition from Parliament, Abacus (the industry body for Mutuals), and the general public on the important role Credit Unions play in providing competitive banking for all Australians. Thank you You may have seen the Mutual Building Societies and Credit Unions advert on television this year explaining how it “all comes back to you”. This message supports and provides recognition of the 4.5 million Australians who bank with Mutuals like QSCU every day. My role on the Abacus Board will be to continually strive for Mutuals to be recognised as the 5th pillar of banking, ensuring our Members and the general public have a choice for better banking. would also like to extend a well earned thank you to our Staff, Keeping you mobile As a part of our focus on continually improving the service channels we offer to Members, this year we launched ‘mobile banking’ and released our new iPhone Application. This has provided Members with a simpler and more convenient way to access and manage your money using the latest technology, and is just the first phase of online improvements, with further enhancements due to roll out over the next 12 months. Finally, I would like to thank you, our Members, for your confidence and loyalty throughout what has been a challenging year throughout the local and global economy. I Management team, and Directors for their commitment to each other and our Members, to ensure you receive a great deal more for your banking. Scott King Chief Executive Officer 27th September 2011 Annual Report 2011 5 Directors’ Report The Directors present their report together with the financial statements of the Qantas Staff Credit Union Limited (“the Credit Union”) for the year ended 30 June 2011 and the Auditor’s report thereon. The Credit Union is a company registered under the Corporations Act 2001. Information on Directors The names of the Directors in office at any time, during or since the end of the year, are: Name Position Qualifications Age Experience & Responsibilities Mark Boesen Chairman BBus, CPA 56 -Director since 1992 FAMI, MAICD -Chairman, Board -Chairman, Executive & Remuneration Committee -Chairman, Corporate Governance Committee -Member, Australian Institute of Company Directors -Formerly, Qantas General Manager Retirement Programs and Qantas Superannuation -Formerly, Director of Qantas Superannuation Limited, Constellation Capital Management Limited and SeQant Asset Management Pty. Limited David Hailes Deputy Chairman MBA, FAMI 68 -Director since 1993 -Deputy Chairman, Board -Chairman, Audit & Compliance Committee -Member, Executive & Remuneration Committee -Formerly, Qantas Manager Flight Operations Support Colin Adams Non-Executive Director MAMI, MAICD 62 -Director since 2008 -Member, Risk Committee -Director of Interrelate Family Centres Ltd, Columbia Securities Pty Ltd, Columbia Superannuation (NSW) Pty Ltd Bill Bourke Non-Executive Director BSc (Qld) 70 -Director since 1992 BEng Aero (Syd) -Member, Audit and Compliance Committee MEngSc (Syd) -Director, Sydney Maritime Museum Custodian Ltd AFAMI -Formerly, Qantas Manager Environment – Aircraft Operations Sarah Collins Non-Executive Director 6 BEc, LLB 45 MAMI -Director since 2001 -Member, Corporate Governance Committee -Currently, Special Counsel – DLA Phillips Fox -Formerly, Qantas General Manager Legal Name Position Qualifications Age 41 Experience & Responsibilities Jeffrey Non-Executive BBus, MApp lFin Etherington Director CFTP (Snr), GAICD -Member, Risk Committee MAMI, AICD, Fin -Head of Investor Relations and Treasury Risk - and Treasury Assoc. Qantas Airways Henry Goodman Non-Executive Director FCPA, AFAMI 73 -Director since 2008 -Director since 1989 -Former Deputy Chairman -Member, Corporate Governance Committee -Director, Accountman Services Pty Ltd -Formerly, Director of Qantas Superannuation Limited -Formerly, Finance Director, Qantek Gary Halliday Non-Executive Director FINA, FAMI, JP 63 -Director since 2004 -Member, Audit & Compliance Committee -Fellow, Institute of National Accountants -Formerly, General Manager Qantas Staff Credit Union Limited Charles Harvey Non-Executive Director BEc, FCPA, FCIS 67 FCIM, AFAMI -Director since 1991 -Member, Audit & Compliance Committee -Currently, Consultant -Formerly, Qantas General Manager Financial Performance -Director of: Air Pacific Limited, Richmond Limited, -Alternate Director of Fiji Resorts Ltd Max Haworth -Director since 1974 Non-Executive Director FCPA, FCIS, FCIM 79 FAMI, JP -Former Chairman -Member, Audit and Compliance Committee -Formerly, Director of International Marketing Institute of Australia Ltd and the IMIA Centre for Strategic Business Studies Pty Ltd - Formerly, Qantas Director of Treasury and Associated Companies and General Manager Qantas Superannuation Limited - Director, M&B Haworth Pty Ltd ATF Haworth Superannuation Fund Annual Report 2011 7 Directors’ Report (continued) Name Position Barry Phair Non-Executive Director Qualifications Age FCPA, FAMI 66 MAICD Experience & Responsibilities -Director since 1990 -Former Deputy Chairman -Chairman, Risk Committee -Member, Executive & Remuneration Committee -Formerly, Qantas General Manager Fleet & Long term Network Planning -Formerly, Qantas Strategic Planning Director -Formerly, Qantas Deputy Treasurer The names of the Company Secretaries in office at the end of the year are: Name Qualifications Age Experience Cindy Hansen LLB (Hons) 44 F Fin MAMI Company Secretary 24 April 2007 Currently, General Counsel and Company Secretary, Qantas Staff Credit Union Limited Michael Anastasi CA, B Comm 40 - Company Secretary since 25 September 2007 MAMI - Currently, Chief Financial Officer, Qantas Staff Credit Union Limited 8 Qantas Staff Credit Union Board of Directors and Executive Management Back (L to R): Jeffrey Etherington, Gary Halliday, Michael Anastasi (CFO), Bill Bourke, Scott King (CEO), Charles Harvey Front (L to R): Max Haworth, Colin Adams, David Hailes, Mark Boesen, Sarah Collins, Barry Phair, Henry Goodman Directors’ Meetings Directors’ Benefits The number of Directors meetings (including meetings of Committees of Directors) and the number of meetings attended by each of the Directors of the Credit Union during the financial year are: No Director has received or become entitled to receive during, or since the financial year, a benefit because of a contract made by the Credit Union, a controlled entity, or a related body corporate with a Director, a firm of which a Director is a member or an entity in which a Director has a substantial financial interest, other than that disclosed in note 23 of the financial statements. Director Board Meetings Committee Meetings Held Attended Held Attended C. Adams 11 11 6 6 M. P. Boesen 11 11 5 5 W. L. Bourke 11 9 2 2 S. C. Collins 11 11 2 1 J. Etherington 11 8 9 8 H. Goodman 11 9 2 1 D. L. Hailes 11 11 7 7 G. Halliday 11 10 6 4 C. F. Harvey 11 10 3 2 M. J. Haworth 11 11 2 2 Operating Results B. G. Phair 11 11 13 13 Profit before income tax for the 2011 financial year was $23.20 million (2010: $21.80 million), reducing to $16.37 million (2010: $15.42 million) after providing $6.83 million (2010: $6.38 million) for taxation. All Directors requested, and were granted, leave for meetings they were unable to attend. Financial Performance Disclosures Principal Activities The principal activities of the Credit Union during the financial year related to the provision of retail financial and associated services to Members in accordance with our Constitution. No significant changes to these activities occurred during the year. Dividends No dividends have been paid or declared since the end of the financial year and no dividends have been recommended or provided for by the Directors of the Credit Union. Annual Report 2011 9 Directors’ Report (continued) Review Of Operations Total assets at year end were $2,262.02 million, representing an increase of $269.14 million, or 13.51% over the previous year. Included in total assets are Member loans and advances of $1,765.32 million, having risen by $177.89 million or 11.21% reflecting strong demand for mortgage secured loans. Deposits increased by $259.10 million, or 14.20% to $2,084.00 million at year end. Total Member’s equity at year end was $161.72 million, an increase of $16.37 million, or 11.26%. Continued Member support together with increased lending levels and competitive interest rates offered to depositors and borrowers, coupled with prudent expenditure controls, enabled the Credit Union to further strengthen its financial position during the year. Directors or officers. The insurance policy does not cover payments made arising out of claims made against any Directors or officers by reason of any wrongful act in their capacity as Directors or officers. No insurance cover has been provided for the benefit of the auditors of the Credit Union. Likely Developments No other matter, circumstance or likely development in the operations has arisen since the end of the financial year that has significantly affected or may significantly affect: (i) The operations of the Credit Union; Significant Changes In State Of Affairs (ii) The results of those operations; or No significant changes occurred in the state of affairs of the Credit Union during the year that has not otherwise been disclosed in this Report or the financial statements. (iii) The state of affairs of the Credit Union Events Occurring After Balance Date Lead Auditor’s Independence Declaration The MEAA Funding No. 1 Trust (Trust) was established on the 11th July 2011 to provide the Credit Union access to emergency liquidity support in the event of a systemic liquidity crisis. The lead auditor’s independence declaration is set out on page 12 and forms part of the Directors’ report for financial year ended 30 June 2011. Two classes of notes were issued by the Trust. Both are fully owned by the Credit Union and accordingly there was neither impact on the balance sheet nor material impact on the profit and loss. The Class A Notes ($110.2 million) are AAA rated by Moody’s and are eligible securities for repurchase agreements with the Reserve Bank of Australia (RBA). The Class B Notes ($12.3 million) are not rated and are not eligible securities for repurchase agreements with the RBA. Principal losses should they arise are allocated to the Class B Notes prior to the Class A Notes and as such the Class B Notes are necessary to ensure a AAA rating on the Class A notes. Rounding in the financial years subsequent to this financial year. The amounts contained in the financial statements have been rounded to the nearest one thousand dollars in accordance with ASIC Class Order 98/100 (as amended). The Credit Union is permitted to round to the nearest one thousand ($’000) for all amounts except prescribed disclosures that are shown in whole dollars. This report is made in accordance with a resolution of the Board of Directors and is signed for and on behalf of the Directors by: Indemnification Of Directors And Officers Since the end of the previous financial year, the Credit Union has not indemnified or made a relevant agreement for indemnifying against a liability for any person who is or has been an officer, Director or auditor of the Credit Union. Mark Boesen, Chairman Insurance Of Directors And Officers During the financial year, the Credit Union paid an insurance premium of $80,850 (2010: $80,850) in respect of Directors’ and Officers’ Liability and Company Reimbursement insurance policies for any past, present or future, Director, secretary or executive officer of the Credit Union. The policy does not contain details of the premiums paid in respect of individual 10 David Hailes, Deputy Chairman Sydney 27th September 2011 Lead Auditor’s independence declaration under Section 307C of the Corporations Act 2001 To: the Directors of Qantas Staff Credit Union Limited I declare that, to the best of my knowledge and belief, in relation to the audit for the financial year ended 30 June 2011 there have been: (i) no contraventions of the auditor independence requirements as set out in the Corporations Act 2001 in relation to the audit, and (ii) no contraventions of any applicable code of professional conduct in relation to the audit. KPMG Martin McGrath Partner Sydney 27th September 2011. Annual Report 2011 11 Corporate Governance Statement Corporate governance is the system by which companies are directed and managed. It influences how the objectives of the company are set and achieved, how risk is monitored and assessed, and how performance is optimised. The Australian Prudential Regulation Authority (APRA) has issued Prudential Standard APS 510 Governance, which sets out minimum foundations for good governance of regulated financial institutions, such as QSCU. This standard “aims to ensure that regulated institutions are managed in a sound and prudent manner by a competent Board of Directors, which is capable of making reasonable and impartial business judgements in the best interests of the regulated institution and which gives due consideration to the impact of its decisions on depositors”. Framework Directors and management are committed to high standards of corporate governance and with this in mind, have articulated and formalised the corporate governance framework within which QSCU operates in a Board Charter. The Board Charter is a written policy document that defines the respective roles, responsibilities and authorities of the Board, both individually and collectively, and of Management in setting the direction, management and control of the organisation. As such, it establishes the guidelines within which the Directors and Officers are to operate as they carry out their respective roles. QSCU has also adopted the 8 Corporate Governance Principles and Recommendations published in 2007 by the Australian Stock Exchange Corporate Governance Council, as appropriate to QSCU’s particular circumstances, as a non-listed, mutual, financial institution. Statement Of Principles Principle 1 Lay solid foundations for management and oversight To establish and publish the respective roles and responsibilities of board and management. The Board Charter outlines the role of the Board and senior management. In governing QSCU, the Directors must act in the best interests of QSCU as a whole. It is the role of senior management to manage QSCU in accordance with the direction and delegations of the Board and the responsibility of the Board to oversee the activities of management in carrying out these delegated duties. Senior management is responsible for the day-to-day management of QSCU. 12 The details of some Board functions are handled through Board Committees. However, the Board as a whole is responsible for determining the extent of powers residing in each Committee and is ultimately responsible for accepting, modifying or rejecting Committee recommendations. Each Committee has its own Charter, which includes its structure, authority and responsibilities. The Board currently has the following Committees: • Executive & Remuneration Committee; • Audit & Compliance Committee; • Risk Committee; • Corporate Governance Committee. QSCU’s policies and procedures, including the Board and Committee Charters and the Delegations Manual, ensure a balance of authority so that no single individual has unfettered powers. Principle 2 Structure the board to add value Have a board of effective composition, size and commitment to adequately discharge its responsibilities and duties. QSCU currently has 11 Directors, elected by Members by democratic ballot for a three (3) year term. Under QSCU’s Constitution the number of Directors must be at least 5 and no more than 11. The eligibility requirements to nominate as a Director and the process for election of Directors are governed by the Constitution. The overriding principle to which the Board has regard in relation to the structure of the Board is that all Directors must be fit and proper persons as defined in APRA Prudential Standard APS 520 Fit and Proper Requirements. The Board Charter and QSCU’s Fit and Proper Policy set out how QSCU assesses whether or not a person is fit and proper. All current Directors have been assessed as being fit and proper, in accordance with QSCU’s policy. In its Prudential Standard APS 510 Governance, APRA requires the Board to have a majority of independent and nonexecutive Directors at all times. In addition, certain positions, such as Chairman of the Board and Chairman of the Audit & Compliance Committee, must be held by an independent, non-executive Director. The Board Charter sets out how QSCU assesses whether or not a person is independent. The Board has resolved that all Directors, except Gary Halliday (a former General Manager of QSCU), are independent, in accordance with the Board Charter. All Directors, whether assessed as independent or not, bring an independent judgement to bear on Board decisions. All Directors are currently non-executive. Collectively, the Board must have the necessary skills, knowledge and experience to understand the risks of QSCU, including its legal and prudential obligations, and to ensure that QSCU is managed in an appropriate way taking into account these risks. In addition, Directors should bring certain personal attributes to the Board table to allow them to make an effective contribution to Board deliberations and processes. This includes having sufficient time available to fulfil the role. To achieve this skills mix, QSCU regularly reviews the need for various skills and experience against the current skills and experience represented on the Board. Principle 3 Promote ethical and responsible decision making Actively promote ethical and responsible decision-making. In making its decisions, QSCU not only complies with its legal obligations, but also considers the reasonable expectations of its stakeholders, including Members and employees. QSCU’s policies and procedures promote responsibility, accountability and integrity. The Board has adopted a Corporate Social Responsibility Policy and has implemented and enforced a strict Directors’ and Officers’ Code of Conduct. Under this Code, all Directors, Officers and employees must comply at all times, with all laws governing QSCU’s operations and in keeping with the highest legal, moral and ethical standards. Principle 4 Safeguard integrity in financial reporting Have a structure to independently verify and safeguard the integrity of the company’s financial reporting. The Board has in place a structure of review and authorisation designed to ensure the truthful and factual presentation of QSCU’s financial position. The structure includes the following: • review and consideration of the accounts by the Audit and Compliance Committee; • a process to ensure the independence and competence of QSCU’s internal and external auditors. The principal responsibilities of the Audit and Compliance Committee are set out in its Charter. The Audit and Compliance Committee is structured to comply with APRA prudential standards. Principle 5 Make timely and balanced disclosure Promote timely and balanced disclosure of all material matters concerning the company. QSCU is not a listed company and therefore is not required to comply with the ASX Listing Rules for disclosure. However, the Board still has in place mechanisms designed to ensure that: • all Members have equal and timely access to material information concerning QSCU – including its financial situation, performance and governance; • QSCU’s announcements are factual and presented in a clear and balanced way. In addition, QSCU has policies and procedures in relation to disclosing and managing actual or potential conflicts of interest that may or might reasonably be thought to exist, and to minimise the risk of related party transactions. Annual Report 2011 13 Statement of Principles (continued) Principle 6 Principle 8 Respect the rights of Members Remunerate fairly and responsibly Respect the rights of Members and facilitate the effective exercise of those rights. Ensure the level and composition of remuneration is The Board and Management of QSCU respect the rights of Members, and facilitate the effective exercise of those rights by: sufficient and reasonable and that its relationship to corporate and individual performance is clear. QSCU has adopted remuneration policies that attract and maintain appropriately experienced Directors and employees • communicating effectively with Members; • giving Members ready access to balanced and understandable information about QSCU and its corporate objectives; offering of the highest level of service to Members. There is a making it easy for Members to participate in general meetings. The Executive & Remuneration Committee assists the Board • so as to encourage enhanced performance by QSCU and the clear relationship between performance and remuneration of executive employees. by recommending compensation of the CEO and Directors’ fees to the Board for approval and reviewing remuneration Principle 7 Recognise and manage risk Establish a sound system of risk oversight and management and internal control. The Board has in place a system of risk oversight and management and internal control to: • identify, and where possible, quantify the major risks confronting QSCU; • develop and review policies to monitor, control and where possible, minimise risks within the broader objectives of QSCU. The Board has established a Risk Committee to assist the Board to manage and monitor material business risks. The principal responsibilities of the Risk Committee are set out in its Charter. QSCU also has an internal udit function, independent of the external Auditor and Management, reporting directly to the Audit & Compliance Committee. 14 proposals made by the CEO for senior management. The principal responsibilities of the Executive & Remuneration Committee are set out in its Charter. Advice to Directors Directors may obtain independent professional advice, at the expense of QSCU, on matters arising in the course of their Board duties, in accordance with the Board Charter and Delegations Manual. Independent auditor’s report to the Members of Qantas Staff Credit Union Limited Report on the financial report We have audited the accompanying financial statements of Qantas Staff Credit Union Limited (the Company), which comprises the Statement of Financial Position as at 30 June 2011, the Statement of Comprehensive Income, Statement of Changes in Equity and cash flow statement for the year ended on that date, a summary of significant accounting policies and other explanatory notes 1 to 28 and the Directors’ declaration set out on page 16. Directors’ responsibility for the financial report The Directors of the Company are responsible for the preparation and fair presentation of the financial report in accordance with Australian Accounting Standards (including the Australian Accounting Interpretations) and the Corporations Act 2001. This responsibility includes establishing and maintaining internal control relevant to the preparation and fair presentation of the financial report that is free from material misstatement, whether due to fraud or error; selecting and applying appropriate accounting policies; and making accounting estimates that are reasonable in the circumstances. In note 1, the Directors also state, in accordance with Australian Accounting Standard AASB 101 Presentation of Financial Statements, that the financial report, comprising the financial statements and notes, complies with International Financial Reporting Standards. Auditor’s responsibility Our responsibility is to express an opinion on the financial statements based on our audit. We conducted our audit in accordance with Australian Auditing Standards. These Auditing Standards require that we comply with relevant ethical requirements relating to audit engagements and plan and perform the audit to obtain reasonable assurance whether the financial report is free from material misstatement. An audit involves performing procedures to obtain audit evidence about the amounts and disclosures in the financial report. The procedures selected depend on the auditor’s judgement, including the assessment of the risks of material misstatement of the financial statements, whether due to fraud or error. In making those risk assessments, the auditor considers internal control relevant to the entity’s preparation and fair presentation of the financial report in order to design audit procedures that are appropriate in the circumstances, but not for the purpose of expressing an opinion on the effectiveness of the entity’s internal control. An audit also includes evaluating the appropriateness of accounting policies used and the reasonableness of accounting estimates made by the Directors, as well as evaluating the overall presentation of the financial report. We performed the procedures to assess whether in all material respects the financial report presents fairly, in accordance with the Corporations Act 2001 and Australian Accounting Standards (including the Australian Accounting Interpretations), a view which is consistent with our understanding of the Company’s financial position and of its performance. We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our audit opinion. Independence In conducting our audit, we have complied with the independence requirements of the Corporations Act 2001. Auditor’s opinion In our opinion: 1 the financial report of Qantas Staff Credit Union Limited is in accordance with the Corporations Act 2001, including: (i) giving a true and fair view of the Company’s financial position as at 30 June 2011 and of its performance for the year ended on that date; and (ii) complying with Australian Accounting Standards (including the Australian Accounting Interpretations) and the Corporations Regulations 2001. 2 the financial report also complies with International Financial Reporting Standards as disclosed in note 1. KPMG Martin McGrath Partner Sydney 27th September 2011 Annual Report 2011 15 Directors’ Declaration 1 In the opinion of the Directors of Qantas Staff Credit Union Limited (the Company): (a) the financial statements and notes that are contained on pages 17 to 57 are in accordance with the Corporations Act 2001, including: (i) giving a true and fair view of the Company’s financial position as at 30 June 2011 and of its performance for the financial year ended on that date; and (ii) complying with Australian Accounting Standards (including the Australian Accounting Interpretations) and the Corporations Regulations 2001; (b) the financial report also complies with International Financial Reporting Standards as disclosed in Note 1; and (c) there are reasonable grounds to believe that the Company will be able to pay its debts as and when they become due and payable. 2 The Directors have been given the declarations required by Section 295A of the Corporations Act 2001 from the Chief Executive Officer and Chief Financial Officer for the financial year ended 30 June 2011. Signed in accordance with a resolution of the Directors: Mark Boesen, Chairman Director David Hailes, Deputy Chairman Director Sydney 27th September 2011 16 Statement of Comprehensive Income For the year ended 30 June 2011 Note Interest revenue 2a Interest expense 2c 2011 $000 2010 $000 146,934 (99,645) 109,946 (63,267) 47,289 46,679 9,076 8,715 56,365 55,394 Non interest expenses Impairment losses on loans and advances 2d (823) Other expenses 2e (32,341) (1,503) (32,092) Net interest income Other income 2b Total operating income Profit before income tax 23,201 21,799 Income tax expense (6,831) (6,384) Profit after income tax 16,370 15,415 Total comprehensive income 16,370 15,415 3 The above Statement of Comprehensive Income should be read in conjunction with the Notes to the Financial Statements set out on pages 21 to 57. Annual Report 2011 17 Statement of Changes In Equity For the year ended 30 June 2011 Note Capital Reserve General Reserve for Credit Losses Retained Profits Total $000 $000 $000 $000 Total as at 1 July 2009 211 4,200 125,524 129,935 Profit for the year 18 - - 15,415 15,415 Transfers to / (from) Reserves 17 22 300 (322) - Total as at 30 June 2010 233 4,500 140,617 145,350 Profit for the year 18 - - 16,370 16,370 Transfers to / (from) Reserves 17 13 300 (313) - Total as at 30 June 2011 246 4,800 156,674 161,720 The above Statement of Changes in Equity should be read in conjunction with the Notes to the Financial Statements set out on pages 21 to 57. 18 Statement of Financial Position As at 30 June 2011 Note ASSETS Cash 4 Receivables 5 Held to maturity financial instruments 6 Loans and advances to Members 7 Available for sale assets 9 Plant and equipment 10a Intangibles 10b Prepayments & debtors 11 Deferred tax assets 12 2011 $000 2010 $000 56,440 4,016 428,437 1,765,323 3,258 2,064 357 827 1,293 48,643 3,212 346,333 1,587,425 3,258 1,723 375 568 1,342 TOTAL ASSETS 2,262,015 1,992,879 LIABILITIES Deposits Creditor accruals and settlement accounts Current tax liability Provisions 2,084,005 12,370 1,712 2,208 1,824,902 16,354 3,973 2,300 TOTAL LIABILITIES 2,100,295 1,847,529 NET ASSETS 161,720 145,350 MEMBERS’ EQUITY Reserves Retained earnings 13 14 15 16 17 18 TOTAL MEMBERS’ EQUITY 5,046 156,674 4,733 140,617 161,720 145,350 The above Statement of Financial Position should be read in conjunction with the Notes to the Financial Statements set out on pages 21 to 57. Annual Report 2011 19 Statement Of Cash Flows For the year ended 30 June 2011 Note 2011 $000 2010 $000 OPERATING ACTIVITIES Interest received Fees and commissions received Dividends received Interest paid Cash paid to Suppliers and employees Income taxes paid Net (increase) in member loans Net increase in deposits and shares Net (increase) / decrease in receivables from other financial institutions Net cash from operating activities 26b 146,097 8,599 484 (98,594) (30,712) (9,043) (178,728) 253,391 (82,103) 109,403 8,427 387 (59,712) (30,426) (5,021) (196,871) 174,540 4,257 9,391 4,984 INVESTING ACTIVITIES Proceeds on sale of property, plant and equipment Purchase of property plant and equipment Purchase of intangibles 65 (1,372) (287) 23 (673) (185) Net cash used in investing activities (1,594) (835) Total net cash increase 7,797 4,149 Cash at beginning of year 48,643 44,494 Cash at end of year 56,440 48,643 26a The above Statement of Cash Flows should be read in conjunction with the Notes to the Financial Statements set out on pages 21 to 57. 20 Notes to the Financial Statements For the year ended 30 June 2011 1. Statement of Accounting Polices b. Significant Accounting Policies Qantas Staff Credit Union Limited is a company domiciled in Australia. The address of the Company’s registered office is 420 Forest Road, Hurstville, NSW. The Credit Union is primarily involved in the provision of financial products, services and associated activities to Members. a. Basis of Preparation (i) Statement of compliance The financial report is a general purpose financial report which has been prepared in accordance with Australian Accounting Standards (AASBs) (including Australian Accounting Interpretations) adopted by the Australian Accounting Standards Board (AASB) and the Corporations Act 2001. The financial report of the Credit Union complies with the International Financial Reporting Standards (IFRSs) and interpretations adopted by the International Accounting Standards Board. The accounting policies set out below have been applied consistently to all periods presented in these financial statements. c. Loans to Members (i) Basis of inclusion All loans are initially recognised at fair value, net of transaction costs incurred and inclusive of loan origination fees. Loans are subsequently measured at amortised cost using the effective interest method less any impairment losses. Any difference between the proceeds (net of transaction costs) and the redemption amount is recognised in the Statement of Comprehensive Income over the period of the loans using the effective interest method. Loans to Members are reported at their recoverable amount representing the aggregate amount of principal and unpaid interest owing to the Credit Union at balance date, less any allowance or provision for impairment. The financial statements were approved by the Board of Directors on 27th September 2011. (ii) Basis of Measurement (ii) Interest earned Term Loans - The loan interest is calculated on the basis of daily balance outstanding and is charged in arrears to a Member’s account on the last day of each month. Credit Cards – For interest free credit cards, interest will be charged only where the relevant transactions do not qualify for interest free status in accordance with the terms and conditions of the facility. The financial statements have been prepared on the historical cost basis except where otherwise stated. (iii)Functional and presentation currency These financial statements are presented in Australian dollars, which is the Credit Union’s functional currency. The Credit Union is of a kind referred to in ASIC Class Order 98/100 dated 10 July 1998 (as amended) and in accordance with that Class Order, all financial information presented in Australian dollars has been rounded to the nearest thousand unless otherwise stated. (iii) Loan origination fees and transaction costs (iv)Use of estimates and judgements The preparation of financial statements requires management to make judgements, estimates and assumptions that affect the application of accounting policies and the reported amounts of assets, liabilities, income and expenses. Actual results may differ from these estimates. Estimates and underlying assumptions are reviewed on an ongoing basis. Revisions to accounting estimates are recognised in the period in which the estimate is revised and in any future periods affected. Loan establishment fees and associated transaction costs are initially deferred as part of the loan balance, and are brought to account as either a net expense or net income over the expected life of the loan. The amounts brought to account are included as part of interest revenue or expense as appropriate. d. Loan Impairment (i) Specific Provision Losses for impaired loans are recognised when there is objective evidence that the impairment of a loan has occurred. Impairment losses are calculated on individual loans. The amount provided for impairment is determined by management and the Board to recognise Annual Report 2011 21 Notes to the Financial Statements (continued) For the year ended 30 June 2011 the probability of loan amounts not being collected in accordance with terms of the loan agreement. g. Advances to Other Financial Institutions Receivables from other financial institutions include loans, bank accepted bills of exchange, certificates of deposit and settlement account balances due from other banks. They are brought to account at the gross value of the outstanding balance. Interest on receivables due from other financial institutions is recognised on an effective yield basis. ii) Collective Provision A collective provision is made for groups of loans with similar credit risk characteristics. Loans that are individually assessed for impairment and for which an impairment loss is or continues to be recognised are not included in a collective assessment of impairment. The amount of impairment loss is based upon estimated losses incurred within the portfolio, based upon objective evidence of impairment, the estimated probability of default and the expected loss given default having regard to the historical experience of the Credit Union. The provision increase or decrease is recognised in the Statement of Comprehensive Income. iii) General Reserve for Credit Losses In addition to the above provisions, the Credit Union will maintain a general reserve for credit losses of at least 0.5%, but no more than 1.25% of total risk weighted assets (as defined in APS 112 Capital Adequacy: Credit Risk) h. Financial Instruments The Credit Union utilises a range of financial instruments. Financial instruments are classified and measured as follows: Loans and advances: This category includes non-derivative financial assets with fixed or determinable payments that are not quoted in an active market. They are measured at amortised cost; refer Note 1(c) Loans to Members for further details. Held to maturity investments: This category includes non-derivative financial assets with fixed or determinable payments and a fixed maturity that the Credit Union has a positive intention and ability to hold to maturity. They are measured at amortised cost. Available for sale assets: This category includes investments in equity instruments. Available-for-sale financial assets are recognised on acquisition at cost on a trade date basis and thereafter at fair value unless fair value is unable to be determined reliably, in which case they are carried at cost. Changes in the fair value of available-forsale assets are reported in the “available-for-sale securities revaluation reserve” net of applicable income taxes until the investments are sold, collected or otherwise disposed of, or until such investments are impaired. On disposal the accumulated change in fair value is transferred to the Statement of Comprehensive Income. Investments in shares which do not have a quoted market price in an active market and are not capable of being reliably valued are measured at cost less any provision for impairment. Other Financial Liabilities: These liabilities are measured at amortised cost. e. Bad Debts Written Off Bad debts are written off from time to time as determined by management and the Board of Directors when it is reasonable to expect that the recovery of the debt is unlikely. Bad debts are written off as expenses in the Statement of Comprehensive Income or against the provision for impairment. f. Plant and Equipment Plant and equipment with the exception of freehold land, are depreciated on a straight- line basis, so as to write off the net cost of each asset over its expected useful life to the Credit Union. The useful lives are adjusted if appropriate at each reporting date. Estimated useful lives at the balance date are as follows: - Leasehold Improvements – 3 to 10 years. - Plant and Equipment – 2.5 to 7 years. 22 Items of plant and equipment are measured at cost less accumulated depreciation and accumulated impairment losses. Cost includes expenditure that is directly attributable to the acquisition of the asset. Assets less than $300 are not capitalised. i.Deposits (i) Basis for Determination l. Leasehold on Premises Leases where the lessor retains substantially all the risks and rewards of ownership of the net asset are classified as operating leases. Payments made under operating leases (net of incentives received from the lessor) are charged to the Statement of Comprehensive Income on a straight-line basis over the period of the lease. A provision is recognised for the lease incentive benefits on the operating leases, where applicable, based on the Net Present Value of the future payments during the life of the lease, discounted at the relevant rate of increase, as specified in the lease agreement. Increases in the provision in future years shall be recognised as part of the interest expense. Savings, term investments and retirement savings accounts are quoted at the aggregate amount of money owing to depositors. (ii) Interest on deposits At Call Interest on deposit balances is calculated and accrued on a daily basis at current rates and credited to accounts on a monthly basis. Term Deposits Interest on term deposits is calculated and accrued on a daily basis at agreed rates and is paid or credited to accounts in accordance with the terms of the deposit. m. Income Tax The income tax expense shown in the Statement of Comprehensive Income is based on the operating profit Retirement Savings Account (RSA) Interest on Retirement Savings Accounts are calculated and accrued on a daily basis at current rates and credited to Retirement Savings Accounts on a monthly basis. before income tax adjusted for any non-tax deductible or non-assessable items between accounting profit and taxable income. Deferred tax assets and liabilities are recognised using the Statement of Financial Position liability method in respect of temporary differences arising between the tax j.Borrowings All loans and borrowings are initially recognised at fair value, net of transaction costs incurred. Borrowings are subsequently measured at amortised cost using the effective interest method. Any difference between the proceeds (net of transaction costs) and the redemption amount is recognised in the Statement of Comprehensive Income over the period of the loans and borrowings using the effective interest method. bases of assets or liabilities and their carrying amounts in the financial statements. Current and deferred tax balances relating to amounts recognised directly in equity are also recognised directly in equity. temporary differences between carrying amounts of assets and liabilities for financial reporting purposes and their respective tax bases at the rate of income tax applicable to the period in which the benefit will be received or the k. Provision for Employee Benefits The provision for long service leave is based on the present value of the estimated future cash outflows to be made resulting from employees’ service up to reporting date, and having regard to the probability that employees as a group will remain employed for the period of time necessary to qualify for long service leave. Provisions for annual leave represent present obligations resulting from employees’ services calculated on undiscounted amounts based on remuneration, wage and salary rates that the Credit Union expects to pay as at reporting date. Contributions are made by the Credit Union to an employee’s superannuation fund and are charged to the Statement of Comprehensive Income as incurred. Deferred tax assets and liabilities are recognised for all liability will become payable. These differences are presently assessed at 30%. Deferred tax assets are only brought to account if it is probable that future taxable amounts will be available to utilise those temporary differences. The recognition of these benefits is based on the assumption that no adverse change will occur in income tax legislation; and the anticipation that the Credit Union will derive sufficient future assessable income and comply with the conditions of deductibility imposed by the law to permit a future income tax benefit to be obtained. n. Goods and Services Tax (GST) As a financial institution, the Credit Union is input taxed on all income except other income from commissions and some fees. An input taxed supply is not subject to GST collection, Annual Report 2011 23 Notes to the Financial Statements (continued) For the year ended 30 June 2011 and similarly the GST paid on purchases cannot be recovered. In addition certain prescribed purchases are subject to reduced input tax credits (RITC), of which 75% of the GST paid is recoverable. In addition, general apportionment may be recoverable in some cases. Revenue, expenses and assets are recognised net of the amount of goods and services tax (GST), except where the amount of the GST incurred is not recoverable from the Australian Tax Office (ATO). In these circumstances, the GST is recognised as part of the cost of acquisition of the asset or as part of an item of expense. Receivables and payables are stated with the amount of GST included where applicable GST is collected. The net amount of GST recoverable from, or payable to, the ATO is included as a current asset or current liability in the Statement of Financial Position. Cash flows are included in the Statement of Cash Flows on a gross basis. The GST components of cash flows arising from investing and financing activities, which are recoverable from, or payable to, the Australian Taxation Office, are classified as operating cash flows. basis of making the judgements about carrying values of assets and liabilities that are not readily apparent from other sources. Actual results may differ from these estimates. The estimates and underlying assumptions are reviewed on an ongoing basis. Revisions to accounting estimates are recognised in the period in which the estimate is revised if the revision affects only that period or in the period of the revision and future periods if the revision affects both current and future periods. Management have made judgements when applying the Credit Union’s accounting policies with respect to the classification of assets as available for sale and in assessing the impairment provision for loans. q. Redeemable Preference Shares o. Impairment of Assets At each reporting date the Credit Union assesses whether there is any indication that individual assets are impaired. Where impairment indicators exist, recoverable amount is determined and impairment losses are recognised in the Statement of Comprehensive Income where the asset’s carrying value exceeds its recoverable amount. Recoverable amount is the higher of an asset’s fair value less costs to sell and value in use. For the purpose of assessing value in use, the estimated future cash flows are discounted to their present value using a pre-tax discount rate that reflects current market assessments of the time value of money and the risks specific to the asset. Where it is not possible to estimate recoverable amount for an individual asset, recoverable amount is determined for the cash-generating unit to which the asset belongs. r. Recoverable Amount of Non-Current Assets Valued on Cost Basis 24 The preparation of a financial report in conformity with Australian Accounting Standards requires management to make judgements, estimates and assumptions that affect the application of policies and reported amounts of assets and liabilities, income and expenses. The estimates and associated assumptions are based on historical experience and various other factors that are believed to be reasonable under the circumstances, the results of which form the The carrying amounts of non-current assets valued on the cost basis are reviewed to determine whether they are in excess of their recoverable amount at reporting date. If the carrying amount of a non-current asset exceeds its recoverable amount, the asset is written down to the lower amount. The write-down is recognised as an expense in the Statement of Comprehensive Income in the reporting period in which it occurs. In assessing the recoverable amounts of non-current assets relevant cash flows have been discounted to their present value. s. Other Trade and Other Receivables Trade and other receivables are stated at their amortised cost less impairment losses (see accounting policy (o)). p. Accounting Estimates and Judgements The Credit Union issues redeemable preference shares to each Member upon joining. Up until 1st April 2010, all Members were required to hold five fully paid preference shares of $2 each in accordance with the constitution of the Credit Union. These shares are redeemed for their face value of $2 each on leaving the Credit Union. Subsequent to 1 April 2010, this share capital remains uncalled. t. Cash and Cash Equivalents Cash and cash equivalents comprise cash balances, short term bills and call deposits. Bank overdrafts that are repayable on demand and form an integral part of the Credit Union’s cash management are included as a component of cash and cash equivalents for the purpose of the statement of cash flows. u. Expenses – Operating Lease Payments Payments made under operating leases are recognised in the Statement of Comprehensive Income on a straight-line basis over the term of the lease. Lease incentives received are recognised in the Statement of Comprehensive Income as an integral part of the total lease expense and spread over the lease term. v. Intangibles – Computer Software Costs The Credit Union capitalises computer software costs and recognises them as an intangible asset where they are clearly identifiable, can be reliably measured and will lead to future economic benefits that the Credit Union controls. Capitalised software assets are carried at cost less amortisation and any impairment losses. The Credit Union amortises these assets on a straight-line basis at a rate applicable to the expected useful life of the asset, but usually not exceeding 5 years. Any impairment loss is recognised under operating expenditure in the Statement of Comprehensive Income when incurred. w. Trade and Other Payables Trade and other payables are stated at their amortised cost. Trade payables are non-interest bearing and are normally settled on 60-day terms. x. Presentation of Financial Statements Some comparatives reported in previous financial year have been reclassified to conform with current years presentation. y. New Standards and Interpretations Not Yet Adopted A number of new standards, amendments to standards and interpretations are effective for annual periods beginning after 1 July 2010, and have not been applied in preparing these financial statements. None of these are expected to have a significant effect on the financial statements of the Group, except for AASB 9 Financial Instruments, which becomes mandatory for the 2014 financial statements and could change the classification and measurement of financial assets. The Credit Union does not plan to adopt this standard early and the extent of the impact has not yet been determined. Annual Report 2011 25 Notes to the Financial Statements (continued) For the year ended 30 June 2011 2. Statement of Comprehensive Income a. Analysis of interest revenue 2011 Interest Average Average Revenue Balance Interest Rate $000 $000 % 121,704 1,654,753 7.35 21,474 402,446 5.34 2,858 63,372 4.51 898 18,407 4.88 146,934 2,138,978 6.87 Category of interest bearing assets Loans and advances to Members Investment securities Deposits at call with other financial institutions Regulatory deposits TOTAL INTEREST REVENUE Interest Average Average Revenue Balance Interest Rate $000 $000 % Loans and advances to Members 95,551 1,486,867 6.43 Investment securities 11,863 287,740 4.12 1,646 53,107 3.10 886 18,407 4.81 109,946 1,846,121 5.96 2011 2010 Category of interest bearing assets Deposits at call with other financial institutions Regulatory deposits TOTAL INTEREST REVENUE 26 2010 b. Other Income: $000 $000 Fees and commissions 8,373 8,089 Dividends received 484 387 Bad debts recovered 219 230 Gain on disposal of property, plant and equipment - 9 TOTAL OTHER INCOME 9,076 8,715 c. Interest expense Analysis of interest expense 2011 Interest Average Average Expense Balance Interest Rate $000 $000 % 99,634 1,996,900 4.99 11 81 13.58 - - - 99,645 1,996,981 4.99 Category of interest bearing liabilities Deposits Bank overdraft Other TOTAL INTEREST EXPENSE 2010 Interest Average Average Expense Balance Interest Rate $000 $000 % 63,258 1,693,518 3.74 Bank overdraft 9 63 14.29 Other - - - 63,267 1,693,581 3.74 2011 2010 d. Impairment losses on loans and advances $000 $000 Bad debts written off directly against profit 823 1,303 Addition to provision for doubtful debts - 200 TOTAL IMPAIRMENT LOSSES ON LOANS & ADVANCES 823 1,503 Category of interest bearing liabilities Deposits TOTAL INTEREST EXPENSE e. Other expenses Salaries and on costs 10,934 9,934 Superannuation costs 923 845 Transaction costs 9,391 9,591 Information technology 2,831 2,661 Insurance and legal 348 365 Directors remuneration 484 454 Depreciation of plant and equipment 972 1,231 Amortisation of intangibles 305 696 Employee entitlements 330 571 Other provisions - 300 Rental – operating leases 1,604 1,494 Supervision levies 87 84 General administrative costs 4,132 3,866 32,341 32,092 Amounts set aside to provisions: Annual Report 2011 27 Notes to the Financial Statements (continued) For the year ended 30 June 2011 f. Auditor’s Remuneration 2011 2010 $ $ 119,570 113,660 41,648 39,590 161,218 153,250 30,487 - 191,705 153,250 3. Income Tax Expense 2011 2010 $000 $000 6,770 6,673 12 (44) Statutory audit Regulatory audits Subtotal Non audit services TOTAL a. Current Tax Expense Current year Prior year under/(over) provision for current tax Deferred tax expense Prior year under provision for deferred tax - - Increase / (decrease) in deferred tax liability (2) 41 (Increase) / decrease in deferred tax asset 51 (286) 6,831 6,384 TOTAL INCOME TAX EXPENSE IN INCOME STATEMENT b. Reconciliation between tax expense and pre tax net profit: Profit before tax Income tax using the Company tax rate of 30% 23,201 21,799 6,961 6,540 Tax effect of expenses/ income - Other non-deductible expenses - Prior year under/(over) provision for current tax - Rebateable dividend imputation credits INCOME TAX EXPENSE ATTRIBUTABLE TO PROFIT 28 7 4 12 (44) (149) (116) 6,831 6,384 2011 2010 $000 $000 2,603 2,455 4. Cash Cash on hand Deposits at call Cash at bank 12,883 9,308 Other financial institutions 30,000 27,000 Other Authorised Deposit-taking Institutions 10,954 9,880 56,440 48,643 TOTAL CASH 5.Receivables Interest receivable 2,948 2,111 Sundry debtors and settlement accounts 1,068 1,101 TOTAL RECEIVABLES 4,016 3,212 Maturity analysis Not longer than 3 months 3 to 12 months 6. Held to Maturity Financial Instruments 3,949 2,993 67 219 4,016 3,212 Other public securities: Bank accepted bills of exchange Bank issued certificates of deposit Deposits with other authorised deposit-taking institutions TOTAL HELD TO MATURITY FINANCIAL INSTRUMENTS 24,712 129,120 385,318 198,806 410,030 327,926 18,407 18,407 428,437 346,333 Maturity analysis Not longer than 3 months 3 to 12 months 413,012 330,603 15,425 15,730 428,437346,333 Fair value Bank accepted bills of exchange 24,714 129,180 Bank issued certificates of deposit Deposits with other authorised deposit-taking institutions 385,381 199,545 18,407 18,407 428,502 347,132 Annual Report 2011 29 Notes to the Financial Statements (continued) For the year ended 30 June 2011 2011 2010 $000 $000 7. Loans and Advances Amount due comprises: Overdrafts and revolving credit 38,730 35,950 Term loans 1,728,117 1,553,180 Subtotal 1,766,847 1,589,130 Less: Provision for impaired loans (Note 8) TOTAL LOANS AND ADVANCES (1,524) (1,705) 1,765,323 1,587,425 Maturity analysis - gross loans and advances Not longer than 3 months 77,280 70,564 Longer than 3 and not longer than 12 months 124,063 110,097 Longer than 1 and not longer than 5 years 574,976 512,214 Longer than 5 years 990,528 896,255 1,766,847 1,589,130 8. Provison on Impaired Loans a. Total provision comprises Specific provisions - 188 Collective provisions 1,524 1,517 TOTAL PROVISION 1,524 1,705 b. Movement in the specific provision Balance at the beginning of year Amounts written off against the specific provision Increase / (decrease) in provision Specific provision balance at end of year c. Movement in the collective provision Balance at the beginning of year Increase / (decrease) in provision Collective provision balance at end of year 30 188 (181) - (7) 188 - 188 1,517 1,505 7 12 1,524 1,517 2011 2010 $000 $000 8. Provison on Impaired Loans (continued) d. Impaired loans written off Amounts written off against the specific provision - Amounts written off directly to expense 823 1,303 Total bad debts 823 1,303 Bad debts recovered in the period 219 230 9. Available For Sale Financial Instruments Shares in unlisted corporations Indue Limited 1,934 1,934 Subordinated deferred deposit – unlisted corporations Indue Limited 447 447 Perpetual subordinated debt Indue Limited TOTAL AVAILABLE FOR SALE FINANCIAL INSTRUMENTS 877 877 3,258 3,258 Indue Limited The shareholding in Indue Limited is measured at cost as its fair value could not be measured reliably. This company was created to supply services to member credit unions and the shares are held to enable the Credit Union to receive essential banking services. The shares are not able to be publicly traded and are not redeemable. The Perpetual subordinated debt with Indue Limited is a debt instrument upon which the Credit Union earns a return of the 90 day bank bill rate plus 175 basis points. It is perpetual in nature and not able to be traded and is not redeemable. Based on the net assets of Indue Limited, any fair value determination on these shares is likely to be greater than their cost value, but due to the nature of services supplied a market value is not able to be determined readily. While classified as available for sale financial instruments under the Accounting Standards, the Credit Union is not intending, nor able, to dispose of these instruments. The available for sale financial instruments relating to Indue Limited would be classified within level 3 of the fair value hierarchy under AASB 7 Financial Instruments: Disclosures as the assets are not valued based on observable market data. There has been no movement in the Indue Limited available for sale balance during the year. Annual Report 2011 31 Notes to the Financial Statements (continued) For the year ended 30 June 2011 2011 2010 $000 $000 5,335 4,651 (4,441) (3,962) 894 689 10 a. Plant and Equipment Leasehold property improvements - at cost Less: provision for depreciation 1,257 1,144 (1,031) (958) 226 186 Computer equipment - at cost 2,847 2,420 Less: provision for depreciation (2,190) (1,890) 657 530 Motor vehicles - at cost 530 497 (243) (179) 287 318 2,064 1,723 Office furniture and equipment - at cost Less: provision for depreciation Less: provision for depreciation TOTAL PLANT AND EQUIPMENT – NET BOOK VALUE Movement in the assets balances during the year were: Plant & Equipment 2011 2010 Leasehold Other plant Leasehold Other plant improvements & equipment improvements & equipment $000 $000 $000 $000 Opening balance 689 1,034 1,362 933 Purchases 684 685 90 583 - (56) - (14) (479) (493) (763) (468) 894 1,170 689 1,034 Less: Assets disposed Depreciation charge Balance at the end of the year 32 2011 2010 $000 $000 5,117 4,830 (4,760) (4,455) 357 375 10 b. Intangibles Computer software - at cost Less: provision for amortisation TOTAL INTANGIBLES Movement in the Intangibles balances during the year were: Computer software Opening balance 375 886 Purchases 287 185 Less: Assets disposed - - (305) (696) 357 375 Prepayments 548 515 Debtors 279 53 TOTAL PREPAYMENTS & DEBTORS 827 568 Net deferred tax asset / (Liability) 1,293 Net deferred tax assets represents the estimated future tax benefit / liability at the applicable rate of 30% on the following items: 1,342 Amortisation charge Balance at the end of the year 11. 12. Prepayments & Debtors Deferred Tax Deferred tax assets - Provisions for impairment on loans 457 512 - Provisions for employee benefits not currently deductible 599 600 45 78 - Other accruals 158 98 - Fixed assets 316 311 63 90 1,638 1,689 (32) (26) - Deferred income (313) (321) (345) (347) 1,293 1,342 - Lease liability - Other provisions Deferred tax liabilities - Prepayments NET DEFERRED TAX ASSETS / (LIABILITIES) Annual Report 2011 33 Notes to the Financial Statements (continued) For the year ended 30 June 2011 2011 2010 $000 $000 1,276,030 1,109,255 171,438 179,258 13.Deposits Deposits - Call deposits - Retirement Savings Accounts - Term deposits Total deposits Member withdrawable shares TOTAL DEPOSITS & SHARES 635,715 535,554 2,083,183 1,824,067 822 835 2,084,005 1,824,902 Maturity analysis At call 1,538,686 1,353,851 Not longer than 3 months 202,232 163,992 Longer than 3 and not longer than 6 months 269,325 244,718 Longer than 6 and not longer than 12 months 71,170 57,026 2,592 5,315 2,084,005 1,824,902 Longer than 12 months and not longer than 5 years Customer or Industry Groups The majority of deposits are from employees and former employees of companies within the Qantas Group, associated companies, Commonwealth Government departments and authorities and from related or nominated persons or entities in accordance with the Constitution of the Credit Union. Deposits are also accepted from non members and wholesale depositors. Charge on Members’ accounts The Credit Union may charge the deposit accounts of a Member in relation to any debt owed by the member to the Credit Union. 14. Creditor Accruals and Settlement Accounts Creditors and accruals PAYG Tax Retirement Savings Account Interest payable on deposits Sundry creditors TOTAL CREDITOR ACCRUALS AND SETTLEMENT ACCOUNTS 34 2,161 1,455 7 15 9,686 8,635 516 6,249 12,370 16,354 15. 2011 2010 $000 $000 Current income tax liability 1,712 3,973 TOTAL TAXATION LIABILITIES 1,712 3,973 3,973 2,286 (10,121) (5,980) RSA tax liability 1,078 961 Liability for income tax in current year 6,770 6,673 - 77 12 (44) 1,712 3,973 1,996 2,000 Taxation Liabilities Current income tax liability comprises: Balance – previous year Income tax paid Adjustment re: general interest charge provision Under/ (over) statement in prior year 16.Provisions Employee entitlements Other TOTAL PROVISIONS 212 300 2,208 2,300 Provisions movements Employee entitlements Balance – previous year 2,000 1,642 Less amounts paid Increases in provision Closing balance Total number of full time equivalent employees at year end (334) (213) 330 571 1,996 2,000 145 130 Other Balance – previous year 300 Less amounts paid (88) - Increases in provision 300 Closing balance 300 212 Annual Report 2011 35 Notes to the Financial Statements (continued) For the year ended 30 June 2011 2011 2010 $000 $000 246 233 17.Reserves a. Capital reserve account b. General reserve for credit losses 4,800 4,500 TOTAL RESERVES 5,046 4,733 Capital reserve account Balance at the beginning of the year 233 211 Transfer from retained earnings on share redemptions Balance at the end of year 13 22 246 233 This account represents the amount of redeemable preference shares redeemed by the Credit Union since 1 July 1999. The Law requires that the redemption of the shares be made out of profits. Since the value of the shares has been paid to Members in accordance with the terms and conditions of the share issue, the account represents the amount of profits appropriated to the account. General reserve for credit losses This reserve records amounts previously set aside as a general provision for doubtful debts and is maintained to comply with the Prudential Standards set down by APRA. Balance at the beginning of the year Add: increase / (decrease) transferred from retained earnings Balance at end of year 18. 4,200 300 300 4,800 4,500 140,617 125,524 16,370 15,415 (300) (300) (13) (22) 156,674 140,617 Retained Earnings Retained profits at the beginning of the financial year Add: operating profit for the year Less transfer to reserve for credit losses in year Less transfer to capital account on redemption of shares Retained profits at the end of the financial year 36 4,500 19. Interest Rate Change Profile of Financial Assets and Liabilities Financial assets and liabilities have conditions that allow interest rates to be amended either on maturity (term deposits and term investments) or after adequate notice is given (loans and savings). The table below shows the respective value of funds where interest rates are capable of being altered within the prescribed time bands, being the earlier of the contractual repricing date, or maturity date. Average Floating Up to 12 1-5 Non Total 2011 interest interest months years interest rate bearing ASSETS % $000 $000 $000 $000 $000 Cash 4.75 53,837 - - 2,603 56,440 Receivables 3,949 67 - - 4,016 Investment securities: Bills of exchange 5.34 24,712 - - - 24,712 Certificates of deposit 5.34 369,893 15,425 - - 385,318 Authorised deposit taking institutions 4.88 18,407 - - - 18,407 Loans & advances 7.35 1,725,134 21,816 18,373 - 1,765,323 Available for sale assets 1,324 - - 1,934 3,258 Deferred tax assets - - - 1,293 1,293 Other assets - - - 3,248 3,248 Total Assets 2,197,256 9,078 2,262,015 LIABILITIES Payables to other Financial Institutions - - - - Deposits 4.99 1,537,864 542,727 2,592 - Redeemable preference shares - - - 822 Provisions - - - 2,208 Payables - - - 12,370 Current tax liability - - - 1,712 2,083,183 822 2,208 12,370 1,712 Total Liabilities 17,112 2,100,295 Average Floating Up to 12 1-5 Non 2010 interest interest months years interest rate bearing ASSETS % $000 $000 $000 $000 Cash 4.50 46,188 - - 2,455 Receivables 2,993 219 - - Investment securities: Bills of exchange 4.12 129,120 - - - Certificates of deposit 4.12 183,076 15,730 - - Authorised deposit taking institutions 4.81 18,407 - - - Loans & advances 6.43 1,534,109 34,736 18,580 - Available for sale assets 1,324 - - 1,934 Deferred tax assets - - - 1,342 Other assets - - - 2,666 Total 129,120 198,806 18,407 1,587,425 3,258 1,342 2,666 Total Assets 8,397 1,992,879 LIABILITIES Payables to other Financial Institutions - - - - Deposits 3.74 1,353,016 465,736 5,315 - Redeemable preference shares - - - 835 Provisions - - - 2,300 Payables - - - 16,354 Current tax liability - - - 3,973 1,824,067 835 2,300 16,354 3,973 Total Liabilities 1,847,529 1,537,864 1,915,217 1,353,016 37,308 542,727 50,685 465,736 18,373 2,592 18,580 5,315 23,462 $000 48,643 3,212 Annual Report 2011 37 Notes to the Financial Statements (continued) For the year ended 30 June 2011 20. Fair Value of Financial Assets and Liabilities Fair value has been determined on the basis of the present value of expected future cash flows under the terms and conditions of each financial asset and financial liability. Significant assumptions used in determining the cash flows are that the cash flows will be consistent with the contracted cash flows under the respective contracts. The information is only relevant to circumstances at balance date and will vary depending on the contractual rates applied to each asset and liability, relative to market rates and conditions at the time. No assets held are regularly traded by the Credit Union, and there is no active market to assess the value of the financial assets and liabilities. Fair Value 2011 Book Value Variance $000 $000 $000 $000 $000 ASSETS Cash 56,440 56,440 - 48,643 48,643 Receivables 4,016 4,016 - 3,212 3,212 Investment securities: Bills of exchange 24,714 24,712 2 129,180 129,120 Certificates of deposit 385,381 385,318 63 199,545 198,806 Authorised Deposit taking Institutions 18,407 18,407 - 18,407 18,407 Loans & advances 1,765,271 1,765,323 (52) 1,587,446 1,587,425 Available for sale assets 3,258 3,258 - 3,258 3,258 Taxation assets 1,293 1,293 - 1,342 1,342 Other assets 3,248 3,248 2,666 2,666 $000 Total Assets 2,262,028 Book Variance Value 2,262,015 13 Fair Value 2010 1,993,699 1,992,879 60 739 21 820 LIABILITIES Deposits 2,083,494 2,083,183 311 1,824,002 1,824,067 (65) Redeemable preference shares 822 822 - 835 835 Provisions 2,208 2,208 - 2,300 2,300 Payables 12,370 12,370 - 16,354 16,354 Taxations liabilities 1,712 1,712 - 3,973 3,973 Total Liabilities 2,100,606 2,100,295 311 1,847,464 1,847,529 (65) The following methods and assumptions are used to determine the net fair values of financial assets and liabilities: Cash Assets The carrying amounts approximate fair value because of their short term to maturity or are receivable on demand. Receivables The carrying amount approximates fair value because of their short term to maturity. Investment Securities For financial instruments traded in organised financial markets, fair value is the current quoted market bid price for an asset or offer price for a liability, adjusted for transaction costs necessary to realise the asset or settle the liability. For investments where there is no quoted market price, a reasonable estimate of the fair value is determined by reference to the current market value of another instrument which is substantially the same or is calculated based on the expected cash flows or the underlying net asset base of the investment / security. 38 Loans and Advances For variable rate loans, (excluding impaired loans) the amount shown in the Statement of Financial Position is considered to be a reasonable estimate of fair value. The fair value for fixed rate loans is calculated by utilising discounted cash flow models (i.e. the net present value of the portfolio’s future principal and interest cash flows), based on the maturity of the loans. The discount rates applied are based on the current applicable rate offered for the average remaining term of the portfolio. The fair value of impaired loans is calculated by discounting expected cash flows using a rate which includes a premium for the uncertainty of the flows. Other Investments The carrying amount approximates fair value as they are short term in nature. Deposits The fair value of non interest bearing, call and variable rate deposits, and fixed rate deposits repricing within six months, is the amount shown in the Statement of Financial Position as at 30 June 2011. Discounted cash flows (based upon the deposit type and its related maturity) were used to calculate the fair value of other term deposits. Payables The carrying value of payables approximates their fair value as they are short term in nature and reprice frequently. 21. 2011 2010 $000 $000 Financial Commitments a. Outstanding loan commitments Loans approved but not funded 35,35239,849 The loans will be made available at the discretion of Management and the Board subject to the availability of funds, anticipated to be drawn down within 12 months. b. Outstanding overdraft commitments Member overdraft facilities approved but not funded There are no restrictions as to the utilisation of such overdraft facilities. c. Outstanding line of credit commitments Member line of credit facilities approved but not funded 40,133 40,016 25,52325,329 These facilities are subject to the availability of funds d. Outstanding credit card commitments Member credit card facilities approved but not funded 33,933 31,276 There are no restrictions as to the utilisation of such credit card facilities. Annual Report 2011 39 Notes to the Financial Statements (continued) For the year ended 30 June 2011 21. 2011 2010 $000 $000 Financial Commitments (continued) e. Future lease rental commitments Operating lease payments under existing lease arrangements for building accommodation, are payable over the following periods: Within 1 year 1,397 1,382 Later than 1 year but not later than 5 years 4,857 4,661 101 551 Over 5 years 6,3556,594 The Credit Union leases various properties under operating leases expiring from one to eight years, such leases generally provide the Credit Union with a right of renewal at which time all terms are renegotiated. Lease payments comprise a base amount plus an incremental contingent rental subject to movements in the Consumer Price Index. f. Material Contracts The Credit Union signed an addendum to a contract with Data Action Pty. Ltd. who provide computer facilities, management services and associated support services on 10 May 2010. The contract addendum extended the original term for a period of 3 years (from 10 May 2010) with an option to extend for an additional 4 years. The fees payable over the next 3 years are as follows: g. Within 1 year 1,896 1,869 Later than 1 year but not 5 years 4,290 4,227 6,186 6,096 Charge over Assets The Credit Union has executed an equitable mortgage over its assets in favour of Indue Limited. The equitable charge is to meet any settlement obligations arising from member chequing and debit card facilities. h. Contingent Liabilities and Contingent Assets The Directors of the Credit Union are of the opinion that there are no matters that require a provision other than those that are adequately provided for. 40 22. Standby Borrowing Facilities Unrestricted access to the following credit facilities with a bank and an Authorised Deposit-taking Institution are held: Gross $000 2011 Current Borrowing $000 Net Available $000 Unsecured overdraft 1,100 - 1,100 TOTAL STANDBY BORROWING FACILITIES 1,100 - 1,100 Gross $000 2010 Current Borrowing $000 Net Available $000 Unsecured overdraft 1,100 - 1,100 TOTAL STANDBY BORROWING FACILITIES 1,100 - 1,100 23. Key Management Personnel a. Remuneration of key management personnel (KMP) Key management personnel are those persons having authority and responsibility for planning, directing and controlling the activities of the Credit Union, directly or indirectly, including any Director (whether executive or otherwise) of that entity. Key management personnel (KMP) have been taken to comprise the Directors and the 3 Members (2010: 3 Members) of the executive management responsible for the day-to-day financial and operational management of the Credit Union. The aggregate compensation of KMP during the year comprising amounts paid or payable or provided for was as follows: (a) Short-term employee benefits (b) Post-employment benefits - superannuation contributions (c) Other long-term benefits – net increases in long service leave provision (d) Termination benefits Total 2011 2010 $ $ 1,532,306 1,425,447 110,517 110,587 20,969 55,413 - - 1,663,792 1,591,447 In the above table, remuneration shown as short term benefits means (where applicable) wages, salaries and social security contributions, paid annual leave and paid sick leave, profit-sharing and bonuses, value of fringe benefits received, but excludes out of pocket expense reimbursements. All remuneration to Directors was approved by the Members at the 2010 Annual General Meeting of the Credit Union. Annual Report 2011 41 Notes to the Financial Statements (continued) For the year ended 30 June 2011 b. 2011 2010 $ $ Loans to Key Management Personnel (i) The aggregate value of loans to key management personnel as at balance date amounted to 6,748,850 (ii) The total value of revolving credit facilities to key management personnel, as at balance date amounted to 42,000 Less amounts drawn down and included in (i) 6,941,751 42,000 (5,770) (4,648) Net balance available 36,230 (iii) During the year the aggregate value of loans disbursed to key management personnel amounted to: 37,352 Revolving credit facilities 406,467 234,154 1,809,382 1,948,500 2,215,849 2,182,654 (iv) During the year the aggregate value of repayments received amounted to: 2,899,521 1,457,725 490,771 382,945 Term Loans (v) Interest and other revenue earned on Loans and revolving credit facilities to KMP The Credit Union’s policy for lending to Directors and Management is that all loans are approved and deposits accepted on the same terms and conditions that applied to Members for each class of loan or deposit. There are no loans that are impaired in relation to the loan balances with Directors or other KMP. There are no benefits or concessional terms and conditions applicable to the close family members of the key management persons (KMP). There are no loans which are impaired in relation to the loan balances with close family relatives of Directors and other KMP. c. Other transactions between related parties including deposits from key Management personnel are: Total value term and savings deposits from KMP Total Interest paid on deposits to KMP 2011 $ 2010 $ 2,878,297 2,891,950 138,611 208,376 The Credit Union’s policy for receiving deposits from KMP is that all transactions are approved and deposits accepted on the same terms and conditions that applied to Members for each type of deposit. d. Transactions with Other Related Parties Other transactions between related parties include deposits from Director related entities or close family members of Directors, and other KMP. The Credit Union’s policy for receiving deposits from related parties is that all transactions are approved and deposits accepted on the same terms and conditions that applied to Members for each type of deposit. There are no benefits paid or payable to the close family members of the key management personnel. 42 24.Membership a.Eligibility Membership is available to employees and former employees of companies within the Qantas Group, associated companies and industries, Commonwealth Government departments and authorities and nominated or related persons or entities in accordance with the Constitution of the Credit Union. ll Members are required to hold five redeemable preference shares of $2 each in accordance with member A eligibility. From 1 April 2010, the Credit Union ceased calling up the share capital and for all new Members who joined the Credit Union since this date, the share capital remains uncalled. 2011 Number 2010 Number b. Total Membership 87,86284,528 of which fully paid 82,170 of which uncalled 5,692 83,498 1,030 25. Superannuation Liabilities The Credit Union contributes to the Qantas Superannuation Plan (“the Plan”) with other entities in the Qantas Group. For all employees the Credit Union contributes the minimum required under the Superannuation Guarantee Act (1992) plus, for permanent employees other employer contributions to the Plan. Employees also contribute between 4% and 10% of their salary to the Plan, depending on their age or by election. All employees are entitled to benefits on resignation, retirement, disability or death. The Credit Union has no interest in the Plan (other than as a contributor) and is not liable for the performance of the Plan, or the obligations of the Plan. The Credit Union contributed $957,201 to the Plan during the 2011 financial year, ($878,644 in 2010). No contributions were outstanding as at 30 June 2011. Annual Report 2011 43 Notes to the Financial Statements (continued) For the year ended 30 June 2011 2011 2010 $000 $000 26. Notes To Statement Of Cash Flows a. Reconciliation of Cash For the purpose of the Statement of Cash Flow, cash includes: b. Cash on hand 2,603 2,455 Deposits at call 42,883 36,308 Other authorised deposit taking Institutions 10,954 9,880 Total Cash 56,440 48,643 Reconciliation of cash from operations to accounting profit The net cash increase/(decrease) from operating activities is reconciled to the profit after tax Profit after income tax 16,370 15,415 Add / (Deduct): Bad debts written off 823 1,303 1,276 1,927 (Gain) / loss on sale of assets - (9) Increase / (decrease) in provision for impairment 7 200 (3) 358 (88) 300 Increase / (decrease) in provision for income tax (2,261) 1,687 (Increase) / decrease in net deferred tax assets 48 (324) 1,051 3,555 698 (855) (259) (64) 7 108 (838) (543) (178,728) (196,871) Increase in deposits and shares 253,391 174,540 (Increase) / decrease in receivables from other financial institutions (82,103) 4,257 9,391 4,984 Depreciation & amortisation expense Increase / (decrease) in provisions for employee entitlements Increase / (decrease) in other provisions Increase / (decrease) in interest payable Increase / (decrease) in creditors and other liabilities (Increase) / decrease in prepayments (Increase) / decrease in sundry debtors (Increase) / decrease in interest receivable (Increase) in Member loans Net Cash From Operating Activities 44 27. Financial Risk Management (a) Introduction and overview The Credit Union has exposure to the following risks from its use of financial instruments: • credit risk • liquidity risk • market risk • operational risk This Note presents information about the Credit Union’s exposure to each of the above risks, the objectives, policies and processes for measuring and managing those risks, and the Credit Union’s management of capital. Risk management framework The Board of Directors has overall responsibility for the establishment and oversight of the Credit Union’s risk management framework. The Board has established both a Risk Committee and Audit & Compliance Committee to oversee the financial reporting, audit and risk management processes. The Risk Committee is comprised of not less than three non executive Directors. The Risk Committee’s major activities are to: • Assist the Board to update and regularly review QSCU’s risk profile, including QSCU’s risk appetite; • Assist the Board to review QSCU’s policy on risk and review QSCU’s system of risk management and internal control, having regard to QSCU’s material business risks. These risks may include but are not limited to: - Credit risk; - Liquidity risk; - Market risk (funding risk and interest rate risk); - Financial reporting risk (the risk of material error in the financial statements); - Operational risk (risks attributable to the daily operations of QSCU, such as data, legal, fraud, property and asset) - Other risks which if not properly managed will affect QSCU (such as environmental, sustainability, compliance, strategic, external, ethical conduct, reputation or brand, technological, product or service quality and human capital). • Oversee, monitor and review QSCU’s system of risk management, policies and procedures; • Report to the Board on all material matters arising from its review and monitoring functions by the provision to the Board of the Committee’s minutes of meetings or by special report, as appropriate; • Review and make recommendations on any changes to risk limit structures; and • Oversee and monitor Management’s annual risk assessment. The Audit & Compliance Committee is comprised of not less than three non executive Directors, the majority of who must be independent. The Chairman of the Board cannot be Chairman of the Audit & Compliance Committee. The Audit & Compliance Committee’s major activities are to: • recommend to the Board the appointment of both the internal and external auditor • monitor reports received from internal audit, external audit and the compliance department, and management’s responses thereto; • liaise with the auditors (internal and external) on the scope of their work, and experience in conducting an effective audit; • ensure that external auditors remain independent in the areas of work conducted; Annual Report 2011 45 Notes to the Financial Statements (continued) For the year ended 30 June 2011 27. Financial Risk Management (continued) • oversight compliance with statutory responsibilities relating to financial disclosure and management information reporting to the Board; • review and approve the compliance approach, ensuring that it covers all material risks and financial reporting requirements of QSCU; • assist the Board in the engagement, performance assessment and remuneration of the auditors; • evaluate the adequacy and effectiveness of QSCU’s administrative, operating and accounting policies; • monitor and review the propriety of any related party transactions; • overseeing APRA statutory reporting requirements, as well as other financial reporting requirements; and • establish and maintain policies and procedures for whistleblowing (b) Credit risk Credit risk is the risk of financial loss to the Credit Union if a Member or counterparty to a financial instrument fails to meet its contractual obligations, and arises principally from the Credit Union’s loans and advances to Members, liquid investments and investment securities. Management of credit risk – loans and advances The Board of Directors has delegated responsibility for the management of credit risk to the Lending & Credit Control departments in respect of loans and advances. The Credit Union has established functional areas responsible for the oversight of the Credit Union’s credit risk, including: • Formulating credit policies covering credit assessment, collateral requirements, reporting, documentary and legal procedures, and compliance with regulatory and statutory requirements; • Establishing the authorization structure for the approval and renewal of credit facilities. Authorisation limits are delegated by the Board of Directors and are detailed within policy; • The CEO, or in his absence the CFO, must approve all loans outside of approved policy; • Total loan facilities to any one member or family group must not exceed $1,000,000 without the prior approval of the Board lending panel. Loans approved by the Board lending panel must be confirmed at the next Board meeting; • Limit concentrations of exposure to counterparties. Total borrowings for any Member must not exceed 5% of QSCU’s consolidated capital base; • Reviewing and assessing credit risk. The Credit Control department assesses all credit exposures where they are in breach of contractual obligations; • Establishing appropriate provisions to recognise the impairment of loans and facilities; • Debt recovery procedures; and • Review of compliance with the above policies. Management of credit risk – liquid investments The risk of losses from liquid investments is reduced by the nature and quality of the independent rating of the counterparty, and the limits of concentration of investments to any individual counterparty. The Credit Union will only hold investments with Authorised Deposit-taking Institutions (ADIs) trading in Australia and Australian Federal and State Governments. Any exposures to any individual ADI (or group) will not exceed 50% of the Credit Union’s capital base. There is no set limit for government counterparties. 46 In addition to limiting counterparty exposures, the Credit Union will only hold High Quality Liquid Investments (HQLA) within the range detailed below: Short Term Credit Rating Standard & Poors A1 or Equivalent* Min HQLA % Max HQLA % 50 100 Standard & Poors A2 or Equivalent* 0 Unrated (Indue Limited only)** 0 50 Refer below Indue Limited exposures are allowable as part of HQLA. Minimum holding requirements are prescribed by Indue Limited on an as required basis, which is typically revised quarterly, (refer Note 9). Management of credit risk – equity investments In respect of equity investments, the Board must approve any equity holding, and will have regard to the size and risks associated with any proposed investment to ensure it will not have a detrimental effect on QSCU’s capital position. The Board has approved the holding of membership and participation equity in Indue Limited and future equity subscriptions. The equity may be in the form of shares and/or subordinated debt. The level of equity is based on the assets of QSCU and is reviewed twice yearly. The Constitution of Indue Limited also provides for deferral of equity subscriptions if, in Indue Limited’s assessment, it holds sufficient capital. QSCU is required at all times to hold sufficient equity in Indue Limited to support the services sourced from them, which may be raised from time to time. Indue Limited is an ADI supervised by APRA. The Credit Union will obtain APRA’s approval before committing to any exposure to an unrelated entity in excess of prescribed limits. Exposure to credit risk – loans and advances to Members 2011 2010 $000 $000 1,765,323 1,587,425 Carrying amount Collectively impaired - mortgage loans 90 days & less than 182 days 182 days & less than 273 days Carrying amount 325 - - - 325 - Collectively impaired – personal loans 30 days & less than 60 days 483 484 60 days & less than 90 days 258 261 90 days & less than 182 days 270 253 182 days & less than 273 days 95 61 273 days & less than 365 days 52 100 1 - 1,159 1,159 Greater than 365 days Carrying amount Annual Report 2011 47 Notes to the Financial Statements (continued) For the year ended 30 June 2011 27. Financial Risk Management (continued) Exposure to credit risk – loans and advances to Members (cont’d) 2011 2010 $000 $000 Overdrawn / Overlimit 14 days & less than 90 days 134 348 90 days & less than 182 days 87 77 182 days & over 93 58 Carrying amount 314 483 1,798 1,642 (1,524) (1,517) 274 125 - (188) Gross amount – Collectively Impaired Collective Provision Carrying amount Specific Provision Past due but not impaired 30 days & less than 60 days 2,693 1,074 60 days & less than 90 days 927 - 1,438 - 377 - 5,435 1,074 Neither past due nor impaired 1,759,614 1,586,415 Total loans & advances to Members 1,765,323 1,587,425 90 days & less than 182 days 182 days & less than 365 days Carrying amount Impaired loans Loans for which the Credit Union determines that it is probable that it will be unable to collect all principal and interest due according to the contractual terms of the loan. Past due but not impaired loans Loans where contractual interest or principal payments are past due, but the Credit Union believes that impairment is not appropriate on the basis of the level of security / collateral available and / or the stage of collection of amounts owed to the Credit Union. 48 Loans with renegotiated terms Loans that have been restructured due to deterioration in the borrower’s financial position and where the Credit Union has made concessions that it would not otherwise consider. Once the loan is restructured it remains in this category independent of satisfactory performance after restructuring. Currently, QSCU has no renegotiated loans. Allowances for impairment The Credit Union establishes an allowance for impairment losses that represents its estimate of incurred losses in its loan portfolio. The main component of this allowance is the collective loan loss allowance established for the Credit Union in respect of loan losses that have been incurred but have not been identified, subject to individual assessment for impairment. Write-off policy Bad debts are written off as determined by management and the Board of Directors when it is reasonable to expect that the recovery of the debt is unlikely. Bad debts are written off as expenses in the Statement of Comprehensive Income or against the provision for impairment. Where the Credit Union holds collateral against loans and advances to Members, it is in the form of mortgage interests over property, other registered securities over assets, and guarantees. Estimates of fair value are based on the value of collateral assessed at the time of borrowing, and generally are not updated except when a loan is individually assessed as impaired. An estimate of the fair value of collateral and other security enhancements held against past due and impaired financial assets are shown below: Loans and advances to Members 2011 2010 $000 $000 Past due but not impaired 5,435 1,074 Collateral – Property 7,660 2,420 Collectively impaired - mortgage loans 325 - Collateral – Property 360 - It is the Credit Union’s policy to dispose of repossessed properties in an orderly fashion. The proceeds are used to reduce or repay the outstanding claim. The Credit Union does not use or take repossessed properties for business use. During the year ended 30 June 2011, the Credit Union took possession of nil collateral (30 June 2010: nil) The Credit Union monitors concentration of credit risk by purpose. An analysis of concentrations of credit risk at the reporting date is shown below: 2011 2010 $000 $000 1,649,193 1,465,526 117,654 123,604 1,766,847 1,589,130 Residential loans Personal loans Total gross loans Annual Report 2011 49 Notes to the Financial Statements (continued) For the year ended 30 June 2011 27. Financial Risk Management (continued) The Credit Union also monitors the investment options in the market based on the credit rating of the counter party. An analysis of concentrations of investment credit risk at the reporting date is shown below: 2011 2010 $000 $000 Short Term Rating A1 252,082 251,492 A2 187,948 103,434 29,361 28,287 469,391 383,213 Unrated (Indue Limited) Total (c) Liquidity risk Liquidity risk is the risk that the Credit Union will encounter difficulty in meeting Member withdrawal requests in a timely manner. Management of liquidity risk The Credit Union’s approach to managing liquidity is to ensure, as far as possible, that it will always have sufficient funds available to meet its liabilities under both normal and stressed conditions, without incurring unacceptable losses. The Credit Union maintains a portfolio of short term liquid assets to ensure that sufficient liquidity is maintained for daily operational requirements. The Credit Union has documented its strategy to manage liquidity risk in a liquidity policy and liquidity management plan which includes the following activities by Management: • On a daily basis, an assessment is made of the daily cash position and the investment action to be undertaken. • On a daily basis, a summary of the Credit Union’s liquidity position, including movements in major liquid assets and liabilities is reviewed. • On a monthly basis, the liquidity position is reported to the Board, including an explanation of significant movements and corrective action taken, where applicable. • Periodically liquidity forecasts and associated “stress-tested” worst-case scenarios are modeled and reported to the Risk Committee. • Regularly reporting current and emerging liquidity management trends to the Risk Committee and highlighting risk areas and relevant market conditions/expectations. Management provides an annual budget to the Board, which includes details of the Credit Union’s forecast liquidity position. Monthly Board reporting includes tracking against the budgeted forecast position. APRA Prudential Standards require at least 9% of total adjusted liabilities be held as liquid assets capable of being converted to cash within 48 hours. As at the 30th June 2011, the Credit Union’s policy was to apply a minimum target of 12% of funds as liquid assets to maintain adequate funds for meeting daily cash flow needs. A trigger level of 13% was set for a detailed review of liquidity levels by the Credit Union to provide sufficient time for remedial action to be taken. In July 2011 this policy was updated by the Credit Union to apply a minimum target of 16% and a trigger level for detailed review at 17%. The Credit Union’s actual ratio of liquid assets to adjusted liabilities was at least 20.97% during the twelve months ended 30 June 2011. The liquidity policy and management plan are reviewed at least annually by the Risk Committee, with the policy then approved by the Board. 50 The liquidity ratio is calculated based on the formula prescribed by APRA in APS 210 as can be seen below: 2011 2010 $000 $000 483,876 387,976 High quality liquid assets Liability base - Total liabilities - Add: Capital per Statement of Financial Position - Less: Capital per APRA standard - Add: Loans approved not advanced Total Liabilities Base 2,100,295 1,847,529 156,674 140,917 (157,899) (141,398) 35,352 39,849 2,134,422 1,886,897 22.67% 20.56% Liquidity Ratio Annual Report 2011 51 Notes to the Financial Statements (continued) For the year ended 30 June 2011 27. Financial Risk Management (continued) Exposure to liquidity risk Details of the reported Credit Union liquidity ratio at the reporting date and during the reporting period were as follows: 2011 2010 At 30 June 22.67% 20.56% Average for the period 23.32% 19.78% Maximum for the period 24.86% 22.17% Minimum for the period 20.97% 16.10% The residual contractual maturities of the financial liabilities are outlined in the table below: 30 June 2011 On statement of Note Carrying financial position amount Gross nominal (outflows) Less than 1-3 months 1 month Deposits 13 2,084,005 2,107,108 1,541,280 208,822 353,985 3,021 Creditors and accruals 14* 2,677 2,677 2,677 - - - 2,086,682 2,109,785 1,543,957 208,822 353,985 3,021 Off statement of financial position Loans approved not advanced 21 35,352 35,352 35,352 - - - Subtotal Total 208,822 3 months 1-5 years to 1 year 2,122,034 2,145,137 1,579,309 353,985 3,021 On statement of Note Carrying financial position amount Gross nominal (outflows) Less than 1-3 months 1 month Deposits 13 1,824,902 1,848,641 1,359,112 168,950 314,293 6,286 Creditors and accruals 14* 7,704 7,704 7,704 - - - 1,832,606 1,856,345 1,366,816 168,950 314,293 6,286 Off statement of financial position Loans Approved not advanced 21 39,849 39,849 39,849 - - - 30 June 2010 Subtotal Total * excluding interest payable and PAYG tax 52 1,872,455 1,896,194 1,406,665 168,950 3 months 1-5 years to 1 year 314,293 6,286 (d) Market risk Market risk is the risk that changes in market prices, such as interest rates, equity prices or foreign exchange rates will affect the Credit Union’s income or the value of its holdings of financial instruments. The objective of market risk management is to manage and control market risk exposures within acceptable parameters, while optimizing the return on risk. Management of market risks The Credit Union is exposed to interest rate risk arising from changes in market interest rates. However, the Credit Union is not exposed to currency risk and other price risk as the Board prohibits trading in financial instruments. Overall authority for market risk is vested in the Board. The Risk Committee is responsible for the development of detailed risk management policies (subject to review and approval by the Board) and review of their implementation. Exposure to market risks The principal risk to which non-trading portfolios are exposed is the risk of loss from fluctuations in the future cash flows or fair values of financial instruments because of a change in market interest rates. The main tool used to measure and control market risk exposure within the Credit Union’s non-trading portfolio is Value at Risk (VaR). The VaR of the non-trading portfolio is the estimated loss that will arise on the portfolio over a specified period of time (holding period) from an adverse market movement with a specified probability (confidence level). The VaR model used by the Credit Union is based upon a 99% confidence level and assumes a 20-day holding period. The VaR model used is based mainly on historical simulation, taking account of market data from the previous two years, and observed relationships between different markets and prices. The model generates a wide range of plausible future scenarios for market price movements. Although VaR is an important tool for measuring market risk, the assumptions on which the model is based do give rise to some limitations, including the following: • A 20-day holding period assumes that it is possible to hedge or dispose of positions within that period. This is considered to be a realistic assumption in almost all cases but may not be the case in situations in which there is severe market illiquidity for a prolonged period. • A 99 percent confidence level does not reflect losses that may occur beyond this level. Even within the model used, there is a one percent probability that losses could exceed the VaR. • A 250-day observation period. The use of historical data as a basis for determining the possible range of future outcomes may not always cover all possible scenarios, especially those of an exceptional nature. • The VaR measure is dependent upon the Credit Union’s position and volatility of market prices. The VaR of an unchanged position reduces if the market price volatility declines and vice versa. Annual Report 2011 53 Notes to the Financial Statements (continued) For the year ended 30 June 2011 The Credit Union uses VaR limits for interest rate risk. The interest rate risk policy which details the overall structure of VaR limits is subject to review and approval by Risk Committee and the Board. The VaR limit has been set at a maximum of 3% of Capital. VaR is measured monthly and reported to the Board at each meeting. A detailed VaR report is provided to the Risk Committee on a monthly basis. A summary of the VaR position of the Credit Union’s non-trading portfolio at 30 June is as follows: 2011 (% of Capital) 2010 (% of Capital) 0.47% 0.75% At 30 June A summary of the Credit Union’s interest rate gap position can be seen in note 19. The management of interest rate risk also involves the monitoring of the sensitivity of the Credit Union’s financial assets and liabilities to a parallel shift across the yield curve. An analysis of the Credit Union’s sensitivity to a 200 basis points increase in market interest rates is as follows: 2011 (% of Capital) 2010 (% of Capital) 2.32% 2.30% At 30 June (e) Operational risk Operational risk is a risk of direct or indirect loss arising from a wide variety of causes associated with the Credit Union’s processes, personnel, technology and infrastructure, and from external factors other than credit, market and liquidity risks (such as those arising from legal and regulatory requirements and generally accepted standards of corporate behaviour). Operational risks arise from all of the Credit Union’s operations and are faced by all business entities. The Credit Union’s objective is to manage operational risk so as to balance the avoidance of financial loss and damage to the Credit Union’s reputation, against excessive cost and control procedures that restrict initiative and creativity. The primary responsibility for the development and implementation of controls to address operational risk is assigned to senior Management within each business unit. This responsibility is supported by the development of the Credit Union’s overall standards for management of operational risk in the following areas: • Compliance with regulatory and other legal requirements • Third party supplier relationships • Business continuity and contingency planning • People & key person risk including training and professional development • Outsourcing risk associated with materially outsourced services • Competition risk • Fraud risk • Requirements for appropriate segregation of duties, including the independent authorisation of transactions • Requirements for the reconciliation and monitoring of transactions • Documentation of controls and procedures • Requirements for the periodic assessment of operational risks faced, and the adequacy of controls and procedures to address the risks identified • Requirements for the reporting of operational losses and proposed remedial action 54 • Ethical and business standards • Risk mitigation, including insurance where this is effective Compliance with the Credit Union’s standards is supported by a program of periodic reviews undertaken by Internal Audit and Compliance. The results of these reviews are discussed with the management of the business unit to which they relate and are reported to the Audit & Compliance Committee. (f) Capital management The Credit Union is licensed as an ADI under the Banking Act 1959 and is subject to prudential supervision by APRA. APRA has issued a series of prudential standards to implement the Basel II capital framework which took effect from 1 January 2008. The Credit Union has documented its strategy to manage capital in a capital policy and capital management plan. The Standards include APS 110 Capital Adequacy which: (a) Imposes on the Board a duty to ensure that the Credit Union maintains an appropriate level and quality of capital commensurate with the level and extent of the risks to which the Credit Union is exposed from its activities; and (b) Obliges the Credit Union to have in place an Internal Capital Adequacy Assessment Process (ICAAP). Three Pillars – There are three pillars to the Basel II capital framework. Pillar 1 – involves specific capital charges for credit risk, operational risk, and the risk of financial market trading activities. Pillar 2 – involves the Credit Union making an assessment of any additional capital necessary to cover other risks not included in Pillar 1. Pillar 3 – involves increased reporting by the Credit Union to APRA. The Board has determined that, for the Credit Union, the prudent level of capital is the sum of the following: • the specific capital charge for Pillar 1 risks • the additional capital required to cover Pillar 2 risks, where applicable • a buffer to cover other capital factors, where applicable The Credit Union’s regulatory capital is analysed into two tiers: • Tier 1 capital, which includes general reserves and current year earnings. • Tier 2 capital, which includes upper tier 2 capital of general reserve for credit losses and asset revaluation reserves, and lower tier 2 capital of subordinated debt. Various limits are applied to elements of the capital base. Deductions from capital include deferred tax assets, intangible assets and equity investments in other ADIs. APRA may require an ADI to hold more than 50% of its required prudential capital in the form of Tier 1 capital and there are restrictions on the amount of collective impairment allowances that may be included as part of Tier 2 capital. The Credit Union is required to maintain at least 11% capital. The Credit Union’s policy is to apply a minimum target of 12% capital. A trigger level of 13% has been set by the Board to provide sufficient time for remedial action to be taken. Annual Report 2011 55 Notes to the Financial Statements (continued) For the year ended 30 June 2011 The Credit Union’s regulatory capital position at 30 June was as follows: 2011 2010 $000 $000 Tier 1 Capital General reserves 140,550 125,224 16,370 15,415 Less: Deferred tax assets (967) (971) Less: Intangible assets (357) (375) (1,629) (1,629) 153,967 137,664 Current year earnings Less: Equity investment in other ADI’s Total Tier 2 Capital Collective impairment reserve Less: Equity investment in other ADI’s Total 5,561 5,363 (1,629) (1,629) 3,9323,734 Total regulatory capital 157,899 141,398 Risk weighted assets Credit risk 837,605 790,985 Operational risk 125,261 104,864 Total risk weighted assets 962,866895,849 Capital ratios 56 16.40% 15.78% 28. Subsequent Events The MEAA Funding No. 1 Trust (Trust) was established on the 11th July 2011 to provide the Credit Union access to emergency liquidity support in the event of a systemic liquidity crisis. Two classes of notes were issued by the Trust. Both are fully owned by the Credit Union and accordingly there was neither impact on the balance sheet nor material impact on the profit and loss. The Class A Notes ($110.2 million) are AAA rated by Moody’s and are eligible securities for repurchase agreements with the Reserve Bank of Australia (RBA). The Class B Notes ($12.3 million) are not rated and are not eligible securities for repurchase agreements with the RBA. Principal losses should they arise are allocated to the Class B Notes prior to the Class A Notes and as such the Class B Notes are necessary to ensure a AAA rating on the Class A notes. Annual Report 2011 57 Qantas Staff Credit Union Limited A.B.N. 53 087 650 557 Incorporated in Australia 30 June 2011 – Annual Financial Statements Registered Office: 420 Forest Road Hurstville NSW 2220