CUSTOMER SUCCESS STORY
Capgemini improves
sustainability performance
with CA ecoSoftware
CUSTOMER PROFILE
Industry: IT
Company: Capgemini Group
Employees: 110,000
Revenue: €8.4 billion (2009)
BUSINESS
Capgemini is one of the
world’s foremost providers
of consulting, technology
and outsourcing services
and helps its customers to
transform and perform
through innovative use
of technology.
CHALLENGE
To meet the expectations
of its customers, partners
and regulators, Capgemini
UK needs accurate
sustainability data and
flexible reporting. With
three million data points,
collating this information
was time consuming.
SOLUTION
Capgemini has developed a
Sustainability Business
Process Outsourcing service
based on CA ecoSoftware,
with Capgemini UK as its
first customer. The solution
simplifies the management
of sustainability data and
reporting.
BENEFIT
Capgemini has reduced the
costs associated with data
collection and reporting by
approximately 30 percent
so far. It is also able to
make more informed
business decisions, simplify
compliance and improve
communication.
agility
made possible™
Capgemini
Business
Helping customers enhance performance through innovation
Capgemini is a global leader in consulting, technology, outsourcing and professional services.
Headquartered in Paris, France, the company employs more than 110,000 people in 40 countries
throughout North America, Europe and the Asia Pacific region.
Capgemini’s aim is to help organisations transform and perform through technology. The company’s
unique approach is known as the Collaborative Business Experience® and is focused on helping
customers to target value, mitigate risk, optimise capabilities and align the organisation to achieve
business objectives.
Challenge
Meeting sustainability objectives
As environmental awareness grows, it is increasingly important for organisations such as Capgemini
to be able to demonstrate their sustainability credentials. Jon Hampson, Environment Director,
Capgemini UK, explains, “Sustainability is no longer just a “nice to have”, it’s a commercial reality.
Aside from managing our performance internally, we need to provide insightful reporting about our
sustainability performance for analysts, partners and clients on a regular basis. In some cases it’s even
written into contracts.”
“We need to provide insightful
reporting about our sustainability
performance on a regular basis.”
Jon Hampson
Environment Director, Capgemini UK
As well as pressure from customers and partners, Capgemini UK is also subject to the mandatory
Carbon Reduction Commitment (CRC) Energy Efficiency Scheme. Under this government scheme, large
public and private sector organisations in the UK will be taxed on their carbon emissions, and will be
ranked by the government in an annual performance league table.
02
Capgemini
To demonstrate its commitment to improving sustainability performance, Capgemini UK set
some intentionally challenging corporate environmental objectives, focusing on its key areas of
impact, including:
• Reducing its carbon footprint by 20 percent by 2014
• Improving energy efficiency of its data centers by 20 percent by 2014
• Reducing travel-related carbon emissions by more than 30 percent by 2014
• Sending zero waste to landfill by 2014.
However, measuring and reporting progress against these objectives became complex and time
consuming. With over three million new data points being processed each year from 30 disparate
sources, and numerous internal and external reporting requirements, collating and managing the
information presented a considerable challenge.
Peter Walsh, Head of Sustainability Business Process Outsourcing at Capgemini, comments, “Capgemini
UK was tracking sustainability performance using a four (!) gigabyte spreadsheet, but they wanted to
find a way to make the process more rigorous and cost-effective while ensuring that the quality,
accuracy and integrity of data was of a sufficient standard to support the ambitious sustainability goals
they had adopted.” Capgemini recognised many of its customers were under similar pressures, and
launched an Energy, Carbon and Sustainability Business Process Outsourcing (BPO) service to help
customers improve their sustainability efforts.
Walsh comments, “Capgemini has always embraced innovation in the development of Business
Process Outsourcing services, and we were finding our customers back office needs increasingly
including sustainability data management and reporting.” To achieve its sustainability goals,
Capgemini UK signed up as the first customer of the new service.
Solution
A centralised platform for data management
Following an assessment of the sustainability management solutions on the market, Capgemini
selected the cloud-based CA ecoSoftware solution to support its new BPO service. The solution can
be deployed to customers in just three weeks to maximise time to value. Walsh comments,
“CA ecoSoftware is at the heart of our sustainability service and is provided to our customers on an
on-demand basis.”
The solution captures a variety of data from numerous sources, both within Capgemini and from their
suppliers, including air travel data from travel agents, electricity and gas meter readings from various
facilities, waste and recycling volumes from waste management providers.
Walsh comments, “As part of the service, we have defined workflows for capturing, cleansing and
uploading data into CA ecoSoftware according to Capgemini UK’s requirements, and are responsible for
managing these processes.”
03
Capgemini
CA ecoSoftware provides comprehensive audit trails and offers transparency across the organisation’s
operations. The consolidated data can be viewed by Capgemini UK either online via customised
dashboards or as reports to gain a greater insight into operations and environmental impact.
“Among other things, Capgemini UK has benchmarked energy and travel usage across the organisation,
to easily identify outliers where action needs to be taken and measure the impact of sustainability
projects,” explains Walsh.
The information provided by the solution is not only used by Capgemini’s sustainability office to
evaluate its performance, but also by senior management teams to support decisions, and is often
shared with customers and employees. “For sustainability projects that require buy-in from our staff, it
is vital that we are able to demonstrate the results of their efforts. Using output from CA ecosoftware,
we can display accurate and up to date information around the workplace to ensure everyone has
visibility of our achievements.”
Having implemented the system across the UK organisation within three months, the sustainability
business process outsourcing service is now available to Capgemini’s external customers.
“CA ecoSoftware is at the heart of
our sustainability service.”
Peter Walsh
Head of Sustainability, Business Process Outsourcing, Capgemini
Benefit
Improved sustainability management at a lower cost
Using CA ecoSoftware to support the sustainability service enables Capgemini to support best practice
processes that reduce the time and resources required to collect, collate, validate and present data.
Walsh comments,“CA ecosoftware enables comprehensive data analysis and reporting to help evaluate
performance against sustainability objectives while minimising administration and the input required
from senior staff.”
04
Capgemini
By using the CA Technologies solution to support its sustainability service, Capgemini UK has also
been able to:
• Reduce the costs associated with collecting and managing data, and creating reports
by approximately 30 percent so far
• Actively manage carbon emissions and waste through better informed business decisions
• Gather data to support compliance with the legislative requirements of the
CRC Energy Efficiency Scheme
• Improve communication relating to sustainability programmes with stakeholders,
employees, customers and partners.
Hampson comments, “The BPO Sustainability Service optimises our data gathering and analytics
processes. This gives us rigour, operational insight, and ultimately the confidence that we need in
managing and reporting our performance against an ambitious change programme. It is also
significantly reducing the costs associated with reporting, and freeing up senior resources to focus on
more strategic matters.”
30
percent reduction in the costs
of collecting data and reporting
on energy, carbon and
sustainability efforts
05
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