Dzielski
WVU Software Engineering
Quality Software Management
SPRING 2014
Course: SENG 691 – Quality Software Management
Semester: SPRING 2014
Course Format
And Credit hours: 1 hr Student Briefs/Discussion, 2 hr Lecture/Research and Project Presentations
3 hours Course Credit
Prerequisites: SENG 510 or consent
Instructor: Dale G. Dzielski, Dale.Dzielski@mail.wvu.edu, office: 304-293-9135 (use sparingly)
Communication Plan: Please use the eCampus Course Message feature to communicate with anyone in
the class and myself. All course material and assignments will be provided using the eCampus features.
Schedule: Monday 6:00 to 8:20 pm
Location: WVU eCampus, https://ecampus.wvu.edu/
Office Hours: Upon Request
Course Objectives: The objectives of this course are to evaluate quality management theory and practice
from a software engineering perspective, research the history, principles and techniques of Quality
Management with emphasis on the Software Development and IT Services organization, and apply quality
management standards to develop quality processes to deliver quality software products with emphasis on
Software Engineering Institute’s (SEI’s) Continuous Maturity Model Integrated (CMMI) models.
Expected Learning Outcomes: Upon successful completion of SENG 641, students will be able to:
1.
2.
3.
4.
Identify quality methods and techniques being utilized by government and business today.
Describe where quality practices came from, why they are needed, and how they are to be utilized
to assist the enterprise in achieving its planning of current and future business and IT operations.
Utilize and synthesize internet research in software process quality management and business
process management and report on findings.
Apply the SEI’s CMMI models to real life software development processes in an enterprise.
Required Textbooks:
Reading assigned from various Internet sources provided by the instructor to include the body of
knowledge from these areas:
Total Quality Management (TQM)
http://asq.org/learn-about-quality/total-quality-management/overview/overview.html
Continuous Process Improvement (CPI)
http://asq.org/learn-about-quality/continuous-improvement/overview/overview.html
Business Process Management (BPM)
http://www.bpminstitute.org/
International Quality & Productivity Center
http://www.iqpc.com/redhome.aspx?region=home
ISO 9000 Series - Quality Management
http://www.iqpc.com/redhome.aspx?region=home
IEEE Quality Standards
http://www.ieee.org/portal/site
SEI’s Capability Maturity Model Integration (CMMI)
http://www.sei.cmu.edu/
IT Infrastructure Library (ITIL)
http://www.itil-officialsite.com/
Page 1
Dzielski
SPRING 2014
WVU Software Engineering
Quality Software Management
Cyber Security
PMI’s Project Management Body of Knowledge (PMBoK)
www.PMI.org
Six Sigma
http://www.isixsigma.com/new-to-six-sigma/dmaic/six-sigma-dmaic-roadmap/
Malcolm Baldrige National Quality Award
http://www.quality.nist.gov/Improvement_Act.htm
European Foundation for Quality Management’s EFQM Excellence Model
National Quality Institute
http://www.efqm.org
Four TQM Principles from Japan: Kaizen, Atarimae Hinshitsu, Kansei, Miryokuteki Hinshitsu
http://asq.org/learn-about-quality/total-quality-management/overview/overview.html
http://us.kaizen.com/
Others TBA
Technology Needed:
Students must have technology compatible with the standard requirements of the current platform with
eCampus access, https://ecampus.wvu.edu/, and Windows Media Player. Student assignments are
primarily required to be turned in using Microsoft Office 2010 Product Suite therefore reasonable
proficiency in this product is required.
Materials Needed: Students must have a current University email account and WVUID with password.
Grades:
Task
Assignments
- Briefs
- Case Studies (3)
- Research Paper Brief
Research Paper
Team Project
Final Exam
Total Class Points
% of Total Grade
12
9
4
25
25
25
100%
Grading Scale:
100 – 90 A
89 – 80 B
79 – 70 C
69 – 60 D
59 – 0 F
Grading Policy:
A late assignment equals no assignment; however, brief presentations may be made up. Late research paper
assignments and project deliverables will not be graded and count as a zero for the portion of the paper or
project that is late. Exam grading appeals must be in writing on the day the exam is returned. There are no
make-up exams except by prior arrangement with the instructor.
Every attempt will be made to grade projects, assignments, and case studies within seven days of the due
date. Other grades will be graded within the same length of time the student had been given to complete
the assignment, e.g. case studies are given two weeks for the student to complete; therefore, the instructor
will attempt to provide the grade within two weeks after the case study had been turned into the instructor.
Page 2
Dzielski
WVU Software Engineering
Quality Software Management
Module Objectives and Learning Outcomes
# Module
Objectives - The
student will:
1 Quality Concepts Read about and
analyze quality
management theory
and practice from a
software
engineering
perspective.
Explain key quality
terminology.
Discuss basic
quality concepts
cross all industries
today.
2 Quality Methods Read about and
analyze quality
methods and
techniques being
utilized by
government and
business today.
3 Quality
Study quality
Standards &
standards and
Processes
processes and
discuss and report
of how they assist
the enterprise in
achieving its
mission.
4
Quality Research
5
BPM and
Quality
6
Applied Quality
Practices
Research a selected
topic in software
quality.
Report on the
selected topic
research findings.
Present the history,
principles and/or
techniques of
Quality.
Read about and
analyze business
process
management
practices utilized
by government and
business today.
Demonstrate
quality
management
standards.
Develop an SOP
that will assist in
SPRING 2014
Outcomes – The student will be
able to:
Define key quality concepts and
terminology presented in the course.
Perform and present research in
quality areas.
Discuss basic quality topics related
to software engineering.
Brief other student’s research in
quality software engineering topics.
Related
Assignments
Reading
Research Briefs
(12%)
Discussion Board
(5%)
Final Exam (25%)
Find and report on quality methods
and techniques.
Study current cases and report on
how quality is handled in each case.
Discuss quality methods and
practices across industry.
Reading
Research Briefs
(12%)
Discussion Board
(5%)
Case Study 1 (3%)
Final Exam (25%)
Reading
Research Briefs
(12%)
Discussion Board
(5%)
Case Study 2 (3%)
Discussion Board
(5%)
Final Exam (25%)
Reading
Research Paper
(25%)
Discussion Board
(5%)
Research
Presentation (4%)
Find and report on standards and
processes.
Study current standards and/or
processes cases in industry and
report on how quality is handled in
each case.
Discuss quality methods and
practices across industry.
Develop a research paper on a
selected quality topic.
Present a summary of the research
findings on a selected quality topic.
Find and report on business process
management.
Study current standards and/or
business process cases in industry.
Report on how business process is
handled in each case.
Discuss business process practices
across industry.
Deliver an SOP report using the
SEI’s CMMI models of a real life
software development process
within an actual company.
Present a summary of the SOP as a
training guide for employees of the
Page 3
Reading
Research Briefs
(12%)
Discussion Board
(5%)
Case Study 3 (3%)
Final Exam (25%)
CMMI Quality
Team Project (25%)
Dzielski
WVU Software Engineering
Quality Software Management
the delivery of
quality software
products with
emphasis on
applying SEI’s
CMMI models.
Work effectively in
a team to achieve a
successful
outcome.
SPRING 2014
company.
Collaborate with others to complete
a project successfully.
Research Briefs:
Research briefs will be required every other week and each research brief will be worth 2%, 1% for the
report and a 5 minute briefing in class, and 1% for discussion board posting. There will be 6 briefs each
worth the same amount with the total worth 12% of the final grade. You can utilize the links from the
Required Textbook section above but you are not restricted to only these. It is recommended that you build
upon a topic listed within the syllabus. For example, it can be on Quality standard, tools, application of
Quality in industry or government, etc. Utilize the references, links provided in class, or other Internet sites,
library materials, periodicals, etc. Submit to eCampus by 6 PM the day before class. At the beginning of
each class we will take a few minutes to discuss the briefs.
RESEARCH BRIEF RUBRIC (Total 2% x 6 briefs =12%)
Formatting/Grammar
Microsoft Word or comparable
application that can be
converted easily by MS Word,
½ page to no greater than 1
page, 1” margins, 12 pt Times
New Roman, single spaced,
double spaced paragraphs,
Footnotes used for references –
hyperlink only is acceptable, at
least two references must be
used.
No Grammar and Spelling
errors.
Topic Selection/Presentation
Within the scope of Quality
Management or Business
Process Management
Emerging and innovative ideas
or added knowledge to class
lectures
Different from previous briefs.
Presented brief in class within 5
minutes.
Discussion Board Posts
2 sentence overview of your
brief posted.
2 comments or questions
related to another class
member’s brief.
.5% for compliance
0% for noncompliance
.5% for compliance
0% for noncompliance
1% for compliance
.5% for partial compliance
0% for noncompliance
Case Studies:
Case Studies will be given approximately every fourth or fifth week and each case study will be worth 3%,
1% for the discussion board posts, .5% for in class discussion, and 1.5% for completed questions. There
will be 3 case studies each worth the same amount with the total worth 9% of the final grade. The specific
Case Study will be provided in eCampus the day it is assigned. Submit to eCampus by 6 pm, the day it is
due. At the beginning of each class we will take a few minutes to discuss the case study.
Page 4
Dzielski
WVU Software Engineering
Quality Software Management
SPRING 2014
CASE STUDY RUBRIC (Total 3% x 3 case studies = 9%)
Formatting/Grammar
Microsoft Word or comparable
application that can be
converted easily by MS Word,
short answer questions that can
be bulleted and directly from
case study, include questions
prior to each answer, 1”
margins, 12 pt Times New
Roman, single spaced.
No Grammar and Spelling
errors.
Case Study Response
Answered correctly all
In Class Discussion
questions.
Had rationale behind answers.
Shared in class some of your
answers.
Discussion Board Posts
Initiate a specific discussion on
one of the questions.
Post 1 comment on 3 different
classmates initiated discussion.
.5% for compliance
0% for noncompliance
1.5% for compliance
Partical credit per question based
upon Case Study
0% for noncompliance
1% for compliance
.5% for partial compliance
0% for noncompliance
Individual Research Paper: You are required to select a topic within the quality management field of
study and approved by the instructor. You will turn in a title and synopsis worth 1% of your grade, an
annotated outline worth 9% of your grade, the final research paper worth 15% of your grade. You will
provide a brief presentation worth 4% of your grade before the instructor and other students in eCampus.
RESEARCH PAPER BRIEFING RUBRIC (Total 4%)
Formatting/Grammar
Microsoft PowerPoint or
comparable application that can
be converted easily by MS
PowerPoint of your research
paper.
No less than 5 slides and no
more than 10 slides to include:
Title, Content, Summary, and
Bibliography.
No Grammar and Spelling
errors.
Research Paper Briefing in Class
Presented clearly and followed
slide material. (.5%)
Demonstrated knowledge of
topic. (.5%)
Topic within paper was
covered in summary. (.5%)
Questions/Answered session
clearly showed signs of topic
knowledge. (.5%)
2% for compliance
Partial credit will be given:
-.5% grammar/ spelling errors
found
-.5% difficult to read
-.5% organized well
-.5% too much information
0% for noncompliance
2% for compliance
Partial credit will be given based
upon assigned percentages in
requirement column.
0% for noncompliance
RESEARCH PAPER RUBRIC (Total 25%)
Final Paper
Microsoft Word or comparable application that can be
Formatting/Grammar converted easily by MS Word, 1” margins1” margins,
12 pt Times New Roman, double spaced, tab
Page 5
5% for compliance
Partial credit provided
.5% for each fraction
Dzielski
WVU Software Engineering
Quality Software Management
paragraphs, footnotes at bottom of page.
Title Page: Title, Date, Name, Course Information
Content: No less than 10 pages and no greater than 15
pages, count excluding title and bibliography pages.
Bibliography: No less than 5 references [This means
separate PRIMARY sources; reuse of a single route
URL such as www.wikipedia.org or
www.quality.com counts only once]
You must use the MLA Handbook Seventh Edition.
You may use the free citation builder available from the
WVU Library online at
http://www.libraries.wvu.edu/instruction/citationbuilder/
to help you build your bibliography.
Title Selection and
Topic must be within the quality or process
Synopsis
management domain. Synopsis should be one paragraph
no longer than ½ page single spaced describing purpose
and objectives of research.
Annotated Outline
Outline that is annotated with brief discussion in a few
and Draft
sentences about what will be intent of content under
Bibliography
each heading.
No less than 5 references [This means separate
PRIMARY sources; reuse of a single route URL
such as www.wikipedia.org or www.quality.com
counts only once]
Does not have to be complete, can vary from final.
You must use the MLA Handbook Seventh Edition
for formatting of bibliography.
Final Research Paper Must meet formatting requirements above.
Organization is easy to follow by reader.
Some information presented on the topic is new from all
other course materials presented in class.
Rationale provided on topic is logical.
References are verifiable and represent experts on topic.
SPRING 2014
of rules
0% for noncompliance
1% for compliance
0% for noncompliance
9% for compliance
-.5% for each
noncompliant found
0% for noncompliance
5% Formatting see
above
10% for compliance
-.5% for each
noncompliant area
found.
CMMI Quality Processes Team Project: During this course, you are expected to work in a group of 3 or
4 students to develop a software quality standard operating procedure covering material presented in this
course. The specific objective of this project is to apply to a real organization either CMMI for
Development or CMMI for Services to develop aspects of Standard Operating Procedures (SOPs) and other
supporting documentations and presentations within certain Process Areas (PAs) unique to that
organization. The Process Areas depend upon the team’s selection of CMMI for Development Version 1.3
or CMMI for Services Version 1.3. The CMMI for Development Version 1.3 PAs must come from the
following list: Project Planning, Process and Product Quality Assurance, Configuration Management,
Measurement and Analysis, Project Monitor and Control, or Requirements Management. CMMI for
Services PA selection is to be discussed with the instructor. These details will be announced in a class
approximately the 5th week of the semester. Additional instructions on specific project deliverables will be
provided by the instructor throughout the course. In addition to these deliverables you and your group
members will also be required to present the results of your work in a formal oral and PowerPoint
presentation, on e-campus before the instructor and students, during the final weeks of the course before
finals week. Keep in mind the structure of the project requires everyone to do an equal number of
deliverables.
CMMI QUALITY PROCESS TEAM PROJECT (Total 25%)
Team Formation and
Think about an organization you can bring to the team
Customer Selection
to help in selecting your team’s organization for the
project. Provide the name of the customer selected.
Page 6
2%
Dzielski
WVU Software Engineering
Quality Software Management
Discussion Board
Team discussion regarding formation and customer
selection to include:
- What organizations are considered?
- Who makes the arrangements?
- Division of Labor?
- Uniformity of Presentation both of Slides
and Reports.
Each member of the team provides at least 2 post to the
discussion. Note: You can use off resources, email, and
phone to continue project work but must use eCampus
for the two initial planning posts.
Deliverable 1 Team Member 1 Presents PowerPoint slide.
Project Summary
Provide a Project Report that discusses:
Name of organization
Project Name
Project domain
CMMI for Development or CMMI for Service selection
process for PAs. Why these PAs?
Current Project status: does one exist now or is this
new? Is it online, past, present, future of CMMI effort
in organization? What do they want from this effort?
Deliverable 2 –
Team Member 2 provides:
Process Area (PA) 1
PowerPoint Briefing – Requirement:
Maturity Level 2
The Perspective is as a training tool to the organizations
personnel.
15 Minutes to Present with 5 minutes discussion.
PA-1 Standard Operating Procedure (SOP) Report –
Requirements:
Must be in format the team determines best
communicates to the personnel and meets organizational
standards for the selected process area addressing.
Deliverable 3 –
Team Member 3 provides:
Process Area 3
PowerPoint Briefing – Requirement:
Maturity Level 2
The perspective is as a training tool to the organizations
personnel.
15 Minutes to present with 5 minutes of Q/A discussion.
PA-1 Standard Operating Procedure (SOP) Report –
Requirements:
Must be in the format the team determines best
communicates to the personnel and meets organizational
standards for the selected process area addressing.
Deliverable 4 –
Team Member 4 provides (only if one exists):
Process Area 4
PowerPoint Briefing – Requirement:
Maturity Level 2
The Perspective is as a training tool to the organizations
personnel.
15 Minutes to Present with 5 minutes discussion.
PA-1 Standard Operating Procedure (SOP) Report –
Requirements:
Must be in format the team determines best
communicates to the personnel and meets organizational
standards for the selected process area addressing.
SPRING 2014
3% for compliance
0% for noncompliance
5% in compliance
2% PowerPoint Slide
1% Presentation
2% SOP Report
5% in compliance.
2% PowerPoint Slide
1% Presentation
2% SOP Report
5% in compliance.
2% PowerPoint Slide
1% Presentation
2% SOP Report
5% in compliance.
2% PowerPoint Slide
1% Presentation
2% SOP Report
Final Exam: The test is designed to gauge the student’s understanding of topics covered in assigned
reading, lectures, and homework assignments. The final will be comprehensive. The primary focus will be
on all the course materials including that presented by the class. The ‘take home’ exam will be in essay
format and you will be given one week to complete the final exam. No outside sources will be allowed,
Page 7
Dzielski
SPRING 2014
WVU Software Engineering
Quality Software Management
only the materials found in the course folders. Final Exam Rubric will be provided on the exam and
discussed in class during the review.
Academic Integrity: Students who practice academic dishonesty, such as cheating or plagiarism, will be
penalized. Severe penalties will follow from the discovery of any representation of another individual’s
work (in any form) as your own (i.e., copying any portion of written assignments or exams). Check the
MLA Handbook for Writers of Research Papers Seventh Edition (ISBN: 9781603290241) for proper
citation of others’ work to avoid plagiarism in written assignments. Penalties range from a grade of “zero”
on the assignment in question to an “unforgivable F” in the course.
If
you
have
not
already
done
so
please
go
to
the
website
http://www.libraries.wvu.edu/instruction/plagiarism and sign-in as WVU Students-First Time. Use your
MyID username and password and complete the Tutorial & Take the Test. Please e-mail your certificate
for the test to the Software Engineering Program Coordinator, Dale.Dzielski@mail.wvu.edu. Please refer
to
the
New
Student
Orientation
Manual
for
Online
Courses
at
http://elearn.wvu.edu/students/images/NewStudentOrientationManual_101910.pdf.
The document provides information on eCampus, Mix, STAR, Help Desk, refund policy, WVU Bookstore
and important phone numbers.
Attendance Policy: Students are expected to attend every class. Archives are made available to review if
missed due to personal or work related absence that should be communicated with instructor when
possible. Consistent with WVU guidelines, students absent from regularly scheduled examinations because
of authorized University activities will have the opportunity to take them at an alternate time. Make-up
exams for absences due to any other reason will be at the discretion of the instructor.
Social Justice Statement: “West Virginia University community is committed to creating and fostering a
positive learning and working environment based upon open communication, mutual respect, and inclusion.
If you are a person with a disability and anticipate needing any type of accommodation in order to
participate in this class, please advise me and make appropriate arrangement with Disability Services (2936700). For more information on West Virginia University's Diversity, Equity, and Inclusion initiatives,
please see http://diversity.wvu.edu.
Page 8
Dzielski
WVU Software Engineering
Quality Software Management
Tentative Course Schedule and Assignments
Module/Week Reading and Assignments
Week/
Module Topic
1/1
Course Syllabus
Quality
Getting Started
Concepts/
Introduction,
Syllabus
Review,
Quality
Management
Overview
Lecture
2/1
A Century of Quality: Interview with Joseph M.
Quality
Juran by Scott M. Patton
Concepts/
Briefs,
http://www.qualitydigest.com/feb99/html/body_
Quality
juran.html
Management
Tr021.95.PDF, Quality Attributes, December
Basics Lecture 1995, SEI,
http://www.sei.cmu.edu/pub/documents/95.repor
ts/pdf/tr021.95.pdf, Also available in Lecture 2
Folder
The 50: People Most Influenced Business This
Century, LA Times, October 25, 1999,
http://deming.org/index.cfm?content=651
Four Days with W. Edwards Deming by Scott
M. Patton,
http://deming.org/index.cfm?content=6
53
3/1
Quality
Concepts/
Briefs,
Quality
Terminology
&
Understanding
Lecture
Criteria for Performance Excellence, 2008
Baldrige National Quality Program,
http://www.quality.nist.gov/Business_Criteria.ht
m
A Balancing Act: Sustaining New Directions,
Howard Rohm and Larry Halbach,
http://www.balancedscorecard.org/Portals/0/PD
F/perform2.pdf
Using the Balanced Scorecard to Align Your
Organization, Howard Rohm,
http://www.balancedscorecard.org/Portals/0/PD
F/BalancedPerformance_Article1.pdf
Lead and Manage Your Organization with the
Balanced Scorecard, Dr. Robert S. Kaplan,
http://www.thepalladiumgroup.com/
The Strategy Review Process, Dr. David P.
Norton, http://www.thepalladiumgroup.com/
Strategy Execution – A Competency that
Creates Competitive Advantage, Dr. David P.
Norton, http://www.thepalladiumgroup.com
Viewing Assignment
W Edwards Deming – Part 1
http://www.youtube.com/watch?v=GHvnIm9UE
oQ
W Edwards Deming – Part 2
http://www.youtube.com/watch?v=mKFGj8sK5
R8&feature=related
Page 9
SPRING 2014
Assignments Due
None
Research Brief 1
Research Brief 2A (based upon
rotating class list)
Dzielski
WVU Software Engineering
Quality Software Management
W Edwards Deming – Part 3
http://www.youtube.com/watch?v=6WeTaLRbBs&feature=related
Steve Jobs on Juran
http://www.youtube.com/watch?v=jG4EqsJyuo4
&context=C392e96bADOEgsToPDskIkoQ9eYx
yz3kt2MsKqux_F
The Juran Trilogy
http://www.youtube.com/watch?v=OEN48Vz7K
RA
4/2
Six Sigma for Better IT Operations and
Quality
Customer Satisfaction, Tracy Mayor,
Methods/
Briefs, Case
http://www.cio.com:80/article/print/31999
Study 1,
A Long, Strange Trip Ahead: Process
Quality and
Management And Data Quality, Thomas C.
Methods
Redman, Ph. D., ICIQ02-PMDQRedman.pdf
Lecture
From Quality Management To Organization
Excellence: “Don’t Throw The Baby Out With
The Bath Water”, Kevin J. Foley, Quality
Management.pdf
5/2
“An Introduction to Lean Design For Six Sigma
Quality
(LDFSS)” PowerPoint Slides, Lean Design For
Methods/
Briefs,
Six Sigma, Robert O’Shea, Raytheon, May 25,
Quality
2007.
Practices and
“A Roadmap for Implementing Continuous
Methods
Improvement in an Administrative
Continued
Environment” PowerPoint Slides, Sterling
Lecture
Savings Bank, Banaugh, Spokane, Washington.
“A Beginner’s Guide to Six Sigma” PowerPoint
Slides, Jones, Six Sigma In Healthcare,
Commonwealth Health Corporation.
“Lean Enterprise Model”, fixed handout, USAF.
“Aligning Six Sigma with Strategic Initiatives to
Ensure Success” PowerPoint Slides, Edward D.
Craven, March 28, 2007, New YorkPresbyterian, The University Hospital of
Columbia and Cornell.
6/3
“Business Process Modelling and
Quality
Standardisation”, CIMOSA Association e.v. at
Standards
ADITEC, K. Kosanke, Stockholmer, Boblingen,
and
Steinbachstr. 25, D-52074 Aachen, Registered at
Processes/
Briefs,
the Court of Aachen/Germany, Registr. Nr.
Standards &
3225.
Guidelines
“The 2010 BPTrends Report on Business Rules
Lecture
Products”, Curtis Hall and Paul Harmon,
Version 1.0, April, 2010.
“BPM Product Report Introduction and
Overview”, Paul Harmon, Copyright © 2010,
Business Process Trends, www.bptrends.com.
“Continuous Process Improvement
Transformation Guide”, May 2006, U.S.
Department of Defense, May 11, 2006.
“Evolving A Comprehensive Measure for
System Quality”, Guimaraes, Armstrong, Jones,
MIT.
“Going Up the Down Escalator: Managing Risk
Page 10
SPRING 2014
Research Brief 2B (based upon
rotating class list)
Research Title and Synopsis
Research Brief 3A (based upon
rotating class list)
Research Brief 3B (based upon
rotating class list)
Research Annotated Outline
and Bibliography
Case Study 1
Dzielski
WVU Software Engineering
Quality Software Management
in an Uncertain World”, Robert N. Charette,
ITABHI Corporation, Copyright © 1993
ITABHI Corporation.
7/3
“Business Plan ISO/TC 176 Quality
Quality
Management and Quality Assurance”, ISO/TC
Standards
176 Business Plan N847, 2/28/2005, Version:
and
Final.
Processes/
Briefs,
“Quality Standards for Quality Development in
Quality &
e-Learning: Adoption, Implementation and
Business
Adaptation of ISO/IEC 19796-1, Christian M.
Process
Stracke, University of Duisburg-Essen, Essen,
Lecture
Germany, 2006.
“A Software Engineering Body of Knowledge
Version 1.0”, Hilburn, Hirmanpour, Khajenoori,
Turner, Qasem, Technical Report, CMU/SEI99-TR-004, ESC-TR-99-004, April 1999.
“Software Engineering Process Group Guide”,
Fowler and Rifkin, September 1990,Technical
Report, CMU/SEI-90-TR-024, ESD-90-TR-225.
8/4
CMMI for Development, Version 1.3,
Quality
Research/
http://cmmiinstitute.com/resource/cmmi-forBriefs,
development-version-1-3-microsoft-word/,
Research
lasted accessed: October 4, 2013.
Paper
Presentations
9/4
Midterm
NO CLASS
Break
10/4
Other students research papers and briefings
Quality
available on eCampus.
Research/
Briefs,
Research
Paper
Presentations,
Case Study 2
11/5
“21st Century Strategic Design”, Version 1.0,
BPM and
May 15, 2010, © Dale G. Dzielski, CMA, PMP.
Quality/
Briefs,
SEPG Europe Conference, Dublin, Ireland
Business
Presentations, 2011.
Process
Management
Lecture,
Possible Guest
Subject Matter
Expert
12/6
UNC ITS, ITS Remedy Services, ITIL:
Applying
Information Technology Infrastructure Library,
Quality
ITIL Model Overview and Impact on ITS
Practices/
Briefs, CMMI Presentation, April 2012.
Lecture
ITIL Software Scheme – What is it about?, 22
May 2009 by Peter Brooks (FISM).
ITIL® Service Management Practices V3
Qualifications Sheme.
Core Study Material for ITIL® Qualifications,
www.itil-officialsite.com , April 3, 2012.
ITIL® is ITIL, Whittleston, University of
Northampton, White Paper, March 2012, © The
Page 11
SPRING 2014
Research Brief 4A (based upon
rotating class list)
Quality/BPM Research Paper
Research Brief 4B (based upon
rotating class list)
Research Paper Presentation
No Assignments
Research Brief 5A (based upon
rotating class list)
Research Paper Presentation
Research Brief 5B (based upon
rotating class list)
Case Study 2
Research Brief 6A (based upon
rotating class list)
CMMI Quality Process Team
Project Deliverable 1 Report
Project Deliverable 1
Presentation
Dzielski
WVU Software Engineering
Quality Software Management
Stationary Office 2012.
13/6
14/6
15/6
16
Applying
Quality
Practices/
Briefs, Case
Study 3,
CMMI
Continued
Lecture
Applying
Quality
Practices/
Briefs, CMMI
Completed
Lecture, Team
Project
Presentations
Applying
Quality
Practices/
Team Project
Presentations
FINAL
EXAM
SPRING 2014
Team Presentations and Reports in eCampus
Research Brief 6B (based upon
rotating class list)
CMMI Quality Process Team
Project Deliverable 2 Report
Project Deliverable 2
Presentation
Team Presentations and Reports in eCampus
Case Study 3
CMMI Quality Process Team
Project Deliverable 3 Report
Project Deliverable 3
Presentation
Take Home Final Exam Discussion
CMMI Quality Process Team
Project Deliverable 4 Report
Project Deliverable 4
Presentation
No Class – Turn in Exam in eCampus
Final Turned into eCampus
Page 12