Marquette University
P.O. Box 1881
Milwaukee, WI 53201 mark.cotteleer@marquette.edu
EDUCATION
HARVARD UNIVERSITY
Harvard Business School
Doctor of Business Administration, 2001
Major Area: Technology and Operations Management
Research Influence of enterprise level information technology on operational performance and operational performance parity; Adoption of advanced computing applications; Supply chain management.
THE UNIVERSITY OF MICHIGAN
Rackham School of Graduate Studies/College of Engineering
Master of Science (Industrial and Operations Engineering), 1993
Joint Program in Business and Industrial Engineering
Michigan Business School
Master of Business Administration (High Distinction), 1993
Specialization in Operations Management
MARQUETTE UNIVERSITY
College of Business Administration
B.B.A. in Finance (Cum Laude), 1988
ACADEMIC EXPERIENCE
Associate Professor , Marquette University, College of Business Administration (2009 – Present)
Assistant Professor, Marquette University, College of Business Administration (2003 – 2009)
Visiting Assistant Professor of Operations Management , University of Chicago Graduate School of
Business (2007 – Present)
Postdoctoral Research Fellow , Harvard Business School (2001 – 2003)
Research Assistant , Harvard Business School (2000 – 2001)
Research Assistant , University of Michigan, Michigan Business School, Office of Manufacturing
Management Research (1992 – 1993)
Research Assistant , University of Michigan, Michigan Business School, Center for International
Business Education (1991 – 1992)
Teaching Assistant , Marquette University, College of Business Administration (1987 – 1988)

Mark J. Cotteleer Page 2 of 7
ACADEMIC PUBLICATIONS
1.
Bendoly, E., Cotteleer, M.J
, “ Understanding behavioral sources of process variation following
Enterprise System deployment ” Journal of Operations Management, 26(1), January 2008, p 23-44
2.
Cotteleer, M.J.
, Cotteleer, C.A., Prochnow, A. “ Cutting Checks: Challenges and Choices for the
Adoption of B2B Electronic Payments ,” Communications of the ACM , 50(6), June 2007, p. 56-61
3.
Cotteleer, M.J.
, Bendoly, E. “ Order Lead-Time Improvement Following Enterprise Information
Technology Implementation: An Empirical Study ,” MIS Quarterly , 30(3), September 2006, p. 643-659
4.
Cotteleer, M.J., Inderrieden, E., Lee, F ., “ Selling the Sales Force on Automation”, Harvard
Business Review , Forethought, 84(7/8), July/August 2006, p. 18-22
5.
Cotteleer, M.J.
, “ An Empirical Study of Operational Performance Parity Following Enterprise System
Deployment ,” Production and Operations Management , 15(1), Spring 2006, p. 74-87
6.
Ettlie, J.E., Perotti, V.J., Joseph, D.A, Cotteleer, M.J.
, “Strategic Predictors of Successful Enterprise
Systems Deployment,” International Journal of Operations and Production Management , 25(9/10),
, September 2005, p. 953-972
PEER REVIEWED PROCEEDINGS
7.
Bendoly, E., Cotteleer, M.J.
, “ Resonant Dissonance: Investigating Sources of Lagged Operational
Variance Following LargeScale Centralized System Deployment,” Proceedings of the 9th Conference on Information Systems & Technology, Denver, CO November 2004.
8.
Cotteleer, M.J.
, “ An Empirical Study of Operational Performance Parity Following Enterprise-IT
Implementation ,” Proceedings of the 7th Conference on Information Systems & Technology, San Jose,
CA, November 2002.
RESEARCH UNDER REVIEW AND OTHER WORK IN PROGRESS
9.
Cotteleer, M.J., “The Supply Chain in Financial Terms” (under revision)
10.
Cotteleer, M.J., Ow, T., Wood, C., Jacobs, R., “An Analytical Extension for the Internet Beer Game”
(under revision)
11.
Cotteleer, M.J., “ 2009 Survey on Supply Chain Management; Nurses’ and Nurse Administrators’
Perceptions & Satisfaction ” ( data collected)

Mark J. Cotteleer Page 3 of 7
TEXTBOOKS
12.
Cotteleer, M.J.
, “ Operations Now Instructor Support Materials ”, In Finch, B.J. “Operations Now:
Profitability, Processes, Performa nce”, 2 nd
ed., McGraw-Hill, New York, NY, 2005
13.
Cotteleer, M.J.
, Austin, R., Nolan, R., “Cisco Systems, Inc.: Implementing ERP,” in, Applegate,
L.M; Austin, R.D.; and McFarlan, F.W. “Corporate Information Strategy and Management,” 6th ed.,
McGraw-Hill, Boston, MA, 2003.
14.
Westerman, G., Cotteleer, M.J.
, Austin, R., “Tektronix, Inc.: Global ERP Implementation,” in
Applegate, L.M; Austin, R.D.; and McFarlan, F.W. “Corporate Information Strategy and
Management,” 6th ed., McGraw -Hill, Boston, MA, 2003.
15.
Sole, D., Cotteleer, M.J.
, Austin, R., “ Harley-Davidson Motor Company: Enterprise Software
Selection .” in Applegate, L.M; Austin, R.D.; and McFarlan, F.W. “ Corporate Information Strategy and Management, ” 6th ed., McGraw-Hill, Boston, MA, 2003.
16.
Westerman, G., Cotteleer, M.J.
, Austin, R., “ Tektronix, Inc.: Global ERP Implementation ,” in
Applegate, L.M.; Austin, R.D. and McFarlan, F.W. “ Creating Business Advantage in the Information
Age, ” McGraw-Hill, Boston, MA, 2002.
17.
Cotteleer, M.J.
, Austin, R., Nolan, R., “Cisco Systems, Inc.: Implementing ERP,” in, Burgelman,
R.A.; Maidique, M.A. and Wheelwright, S.C. “Strategic Management of Technology and
Innovation,” 3rd ed., McGraw -Hill, Boston, MA, 2001.
AWARDS, GRANTS, AND CERTIFICATIONS
1.
Educator of the Year, Marquette University Executive MBA Program, 2009
2.
2008 Best Paper Award, Journal of Operations Management, August 2009
3.
Miles Research Fellowship, Marquette University, 2008-2011
4.
Educator of the Year, Marquette University Executive MBA Program, 2007
5.
Nominated by Editor of Production and Operations Management for Stan Hardy Best Paper Award,
Midwest Decision Sciences Institute, 2007
6.
Marquette College of Business Administration Research Intensive Semester
(full course release), 2007
7.
Dean ’ s Summer Research Award ($6,000)
8.
Seattle Innovation Symposium, 2006 (NSF Grant #0627990, $30,000, $150,000 Total)
9.
Seattle Innovation Symposium, 2005 ($150,000 total)
10.
Best Student Paper, Academy of Management, Operations Management Division, 2001
11.
George S. Dively Award for Outstanding Pre-Dissertation Research, Harvard Business School, 1999
12.
Arthur Andersen Award for the Outstanding Student in the Joint MBA/MSIOE Program, University of Michigan, 1993
13.
Wall Street Journal Award for the Outstanding Student in Finance, Marquette University, 1988
14.
Certified Management Accountant, 1993 - present
15.
Beta Gamma Sigma – Business Honor Society, 1988 - present
16.
Alpha Sigma Nu – Honor Society of Jesuit Institutions of Higher Learning, 1988 - present

Mark J. Cotteleer Page 4 of 7
HARVARD BUSINESS SCHOOL TEACHING CASES & NOTES
“ B EST S ELLERS ”
1.
Cotteleer, M.J.
, Austin, R., Nolan, R., “ Cisco Systems, Inc.: Implementing ERP ,” Harvard Business
School Case 699-022, 1999
2.
Nolan, R., Austin, R., Cotteleer, M.J.
, “ Cisco Systems, Inc.: Implementing ERP ,” Harvard Business
School Teaching Note 699-031, 1999
3.
Cotteleer, M.J
,, Escalle, C., Austin, R., “ Enterprise Resource Planning ,” Harvard Business School
Technology Note 699-020, 1999
4.
Austin, R., Cotteleer, M.J.
, “ Ford Motor Company: Maximizing the Business Value of Web
Technologies ,” Harvard Business School Case 198-006, 1998
5.
Westerman, G., Cotteleer, M.J.
, Austin, R., “ Tektronix, Inc.: Global ERP Implementation ,” Harvard
Business School Case 699-043, 1999
6.
Sole, D., Cotteleer, M.J.
, Austin, R., “ Harley-Davidson Motor Company: Enterprise Software
Selection .” Harvard Business School Case 600-006, 2000
O THER C ASES AND N OTES
7.
Cotteleer, M.J.
, Austin, R., “ Sun Microsystems: Realizing the Potential of Web Technologies ,”
Harvard Business School Case 198-007, 1998
8.
Cotteleer, M.J.
, “ Relational Data Models in Enterprise-Level Information Systems ,” Harvard
Business School Technology Note 602-114, 2002
9.
Huckman, R., Cotteleer, M.J.
, “ Proctor & Gamble: Electronic Data Capture and Clinical Trials
Management ,” Harvard Business School Case 606-033, 2005
PRACTITIONER PUBLICATIONS
1.
Cotteleer, M.J.
, “ A Process-Based Approach to Business Cases, ” Cutter Consortium Business-IT
Strategies Executive Report, 7(2), August 2004
2.
Cotteleer, M.J.
, “ Packaged Software Applications: Road to Improvement or Competitive Parity?
”
Business-IT Strategies E-Mail Advisor, Cutter Consortium Business-IT Strategies, September 10,
2002.
3.
Cotteleer, M.J.
, “ Measures That Matter, ” Business-IT Strategies E-Mail Advisor, Cutter Consortium
Business-IT Strategies, April 3, 2002.
4.
Cotteleer, M.J.
, Richards, L.R., “ Considerations for CRM Implementation (3 parts), ” Business-IT
Strategies E-Mail Advisor, Cutter Consortium Business-IT Strategies, January 9, January 13,
February 6, 2002.
5.
Cotteleer, M.J.
, Richards, L.R., “ Modifying Enterprise-Level Packages, ” Business-IT Strategies E-
Mail Advisor, Cutter Consortium Business-IT Strategies, March 13, 2002.

Mark J. Cotteleer Page 5 of 7
PRESENTATIONS
1.
"Nurse And Nurse Executive Perceptions Of The Influence Of Supply Chain Management On Patient
Safety", International Nursing Administration Research Conference, Indianapolis IN, October 2009
2.
“Understanding behavioral sources of process variation following enterprise system deployment” ,
Journal of Operations Management "Best Paper" Invited Session, Academy of Management, Chicago IL,
August 2009
Earlier version of work presented at an invited session, INFORMS Annual Meeting,
Washington D.C., October 2008
3.
“Conversion and Churn in B2C Ecommerce: An Analysis of Observed Behavior”, Invited Session,
INFORMS Annual Meeting, Seattle WA, November 2007
Earlier version presented at invited session at the University of Chicago, May 2007
4.
“An Analytical Extension to the Internet Beer Game , ” POMS Annual Meeting,, Dallas TX, May 2007.
5.
“Managing the Supply Chain”, DSSI Long-Term Care Forum, Marco Island, FL, March 2007
6.
“Team -Based In novation in Manufacturing Settings,” The Seattle Innovation Symposium: University of
Washington, Seattle WA. September 2006
7.
”Managing Supply Chain Risk in Lean Times”, Material Handling and Logistics Conference, Park City
UT, September 2006
8.
“ Accelerating the Adoption of Advanced Networking Applications ,” The Internet2 Business Innovation
Group Session: Spring 2005 Internet2 Members Meeting, Washington D.C. May 2005.
9.
“ Resonant Dissonance: Investigating Sources of Lagged Operational Variance Following Large-Scale
Centralized System Deployment (Revised) ,” 65 th
Annual Meeting of the Academy of Management,
August 2005.
Earlier revision presented at: 9th Conference on Information Systems & Technology, Denver, CO
November 2004.
10.
“ Innovative Use and Extensions to ERP, ” A Panel Discussion, POMS Annual Meeting, April 2005.
11.
“ Supply Chain Management in the Long-Term Care Industry, ” D SSI Long-Term Care Forum,
Scottsdale, AZ, March 2004
12.
“Don’t Be the Weakest Link: Supply Chain Management,” Sun Healthcare Educational Forum, San
Francisco, CA, July 2004
13.
“ Enterprise Resource Planning Redux, ” Academy of Management, August 2003
14.
“ Supply Chain and ERP Research, ” Session Chair, International Conference on Information Systems,
Barcelona, Spain, December 2002.
15.
“ An Empirical Study of Operational Performance Convergence Following Enterprise-IT
Implementation, ” 7th Conference on Information Systems & Technology, San Jose, November 2002.

Mark J. Cotteleer Page 6 of 7
PRESENTATIONS (continued)
16.
“ Exploring Performance Following ERP Implementation, ” Academy of Management, August 2001.
17.
“ Decidedly Different Deltas: Identifying the Source of Variation in Rates of Operational Performance
Improvement Following the Implementation of Enterprise-Level Information Technology, ” INFORMS
Fall Meeting, November 2000.
18.
“ ERP: Corporate Panacea or Pandora’s Box?” Panel Discussion, Academy of Management Meeting,
August 2000.
19.
“ Learning the Slopes: Investigating the Impacts of IT-Enabled Process Improvement on Operational
Performance, ” INFORMS Spring Meeting, May 2000.
20.
“ Different Slopes for Different Folks: Investigating the Impacts of IT-Enabled Process Improvement on
Operational Performance, ” POMS Annual Meeting, April 2000.
21.
“ Current Issues in Research on Enterprise Resource Planning, ” University of Southern California,
October 1999 and University of California at Irvine, October 1999.
22.
“ Understanding the Value of Information Technology, ” Guest Lecturer, Designing, Managing &
Improving Operations, February 1999.
ACADEMIC AFFILIATIONS
Conference Organizer , Seattle Innovation Symposium
Editorial Review Board , Production and Operations Management
Program Committee Member , Conference on Information Systems & Technology
Ad hoc Reviewer , Management Science, Production and Operations Management, Organization Research,
MIS Quarterly
Member, INFORMS, POMS, ACM, Academy of Management
SERVICE AND TEACHING
C OURSES T AUGHT
Introduction to Operations and Supply Chain Management
Purchasing and Logistics
Supply Chain Strategy and Practice (undergraduate, MBA, EMBA)
Independent Study in Operations and Supply Chain Management (Multiple)
C OMMITTEES
College Research Committee
Deans Search Committee
Undergraduate Committee
Executive MBA Review Committee

Mark J. Cotteleer Page 7 of 7
MEDIA CITATIONS
“Johnson Controls Transfers 2600 Workers to Supplier”, Milwaukee Business Journal , February 23,
2007
“ Stuck on ROI ” , CIO Magazine , July 3, 2005
“Yes Virginia, IT Does Matter”, Symantec Upload , Fall 2005
“ One way or another: CFOs agree on the value of IT but disagree on how to measure and manage it ” ,
CFO Magazine , December 2004
“ The Last Nick Carr Story Ever - Promise (But it's a corker) ” , CIO Magazine , October 9, 2004
“ IT: a critical strategic driver or cost that needs to be meticulously managed?
” , Management Focus ,
September/October 2004
“ Bridging the Financial Skills Gap ” , ComputerWorld , June 7, 2004
“Core technologies: so essential are these that we could have dubbed them "cortex technologies." Yet managing them well is far from a no-brainer - The 20/20 Issue”, CFO Magazine , Winter 2003
“ CIOs: What They're Buying Now ” , Profit Magazine , March 2003
“ERP Payoffs and Pitfalls”, Harvard Business School Working Knowledge , October 14, 2002
OTHER WORK EXPERIENCE
Manager, Senior Consultant, Ernst & Young. LLP (1993-1996)
Consultant, Accenture (Formally Andersen Consulting) (1988-1990)