REDESIGNING THE CAMPUS “FRONT DOOR”
TO SUPPORT ITS MISSION: FINISH!
SESSION ID: 1750
MARIA S. MOTEN, ASSISTANT PROVOST AND DEAN OF ENROLLMENT SERVICES
MATT MCLAUGHLIN, MANAGER OF ADMISSIONS AND TESTING AND TECHNICAL LEAD
THE COLLEGE
 Located in the northwest suburbs of
Chicago
 Serves 535,000 residents
 27,419 annual unduplicated headcount
 35% students of color
 39% over age 25
 50% plan to transfer; 20% pursuing
career program; remainder upgrading
skills/personal enrichment
 New Strategic Plan focused on Student
Success & Completion
 Member of Achieving the Dream
Network
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THE STAKES HAVE NEVER BEEN HIGHER
 Less than 25% of students who enroll in community colleges will earn an
associates degree in less than three years*.
 Among high school graduates, only 24% of those intending to go to college meet
all four ACT benchmarks of College readiness**.
 Between 25% and 39% of students enrolling in community colleges with the
intention of transferring will transfer successfully within 4 to 6 years
 The need to provide more people with opportunities to earn a post-secondary
credential is at the heart of Harper College’s strategic plan.
Sources:
*: Time is the enemy. Complete College America
**Claiming the American Dream: Community Colleges and the Nation’s future
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THE STAKES HAVE NEVER BEEN HIGHER
Harper launched a plan that seeks to increase the number of degrees
and certificate earned at Harper by 10,604 by 2020.
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REDESIGNING THE FRONT DOOR
Admissions
Testing
Orientation
Registration
Project
Discover
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ADMISSIONS
Admissions
Testing
Orientation
Registration
Project
Discover
• Conducts an aggressive post-application communication sequence.
Systematically aligns staff and resources to reinforce the new student flow.
• Implemented a new Student Success Policy that requires all new, degree
seeking students to test and attend Orientation. Resulted in a redesign of
our Admission Categories.
• Developed a personalized Checklist that allows students to track and
monitor their matriculation steps through initial registration.
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ADMISSIONS
Admissions
Testing
Orientation
Registration
Project
Discover
New Student Success Policy
 All new degree-seeking students (full or part-time) will be required to
demonstrate ability in Math, English and Reading.
 Students who cannot demonstrate college-level readiness upon entry will be
required to enroll in the appropriate developmental course(s) during their first
semester at Harper.
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ADMISSIONS
Admissions
Testing
Orientation
Registration
Project
Discover
New Admission Categories
Early College
Traditional
57.98%
Former
New
25.67%
Special
00.83%
12.94%
01.65%
00.92%
Full
Time
Part
Time
Concurrent
HS
Partnership
Non HS
Grad
INTL
Testing &
Advising
Required
Auto
Admitted /
No Holds
Special
Approval
Implied
Approval
Counselor
Approval
International
Office
Approval
62.25%
8.38%
13.00%
Degree
Seeking
Certificate
Seeking
Student @
Large
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ADMISSIONS
Admissions
Testing
Orientation
Registration
Project
Discover
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ADMISSIONS
Admissions
Testing
Orientation
Registration
Project
Discover
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ADMISSIONS
Admissions
Testing
Orientation
Registration
Project
Discover
New Student Checklist
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ADMISSIONS
Admissions
Testing
Orientation
Registration
Project
Discover
New Student Checklist
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ADMISSIONS
Admissions
Testing
Orientation
Registration
Project
Discover
New Student Checklist
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ADMISSIONS
Admissions
Testing
Orientation
Registration
Project
Discover
New Student Checklist
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ADMISSIONS
Admissions
Testing
Orientation
Registration
Project
Discover
New Student Checklist
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REDESIGNING THE FRONT DOOR
Admissions
Testing
Orientation
Registration
Project
Discover
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TESTING
Admissions
Testing
Orientation
Registration
Project
Discover
• Implemented a mechanism to inform students/staff of placement levels at
time of testing.
• High School Partnerships / Math Alignment.
• In the process of implementing a Pilot using ALEKs placement tool.
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TESTING
Admissions
Testing
Orientation
Registration
Project
Discover
The Problem
College
Placement
Policy
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TESTING
Admissions
Testing
Orientation
Registration
Project
Discover
The Problem….Not just about COMPASS
HS
COMPASS
COMPASS
Waivers
HS
Final Exam
Previous
College
Courses
Dual
Credit
Courses
ACT
Course Eligibility
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TESTING
Admissions
Orientation
Testing
Registration
Project
Discover
The Problem….Multiple Measure & Multiple Requirements
READING OPTIONS
WRITING OPTIONS
ACT
Reading
COMPASS
Reading
Counselor
Waiver
RDG 099
ACT
Writing




COMPASS
Writing




ENG 100


 ENG 101

ESL 074
Transfer
Course
Eligibility
Generator
ESL 073
Transfer
Course

OUTCOME
Yes, you are eligible
to take ENG 101.

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TESTING
Admissions
Testing
Orientation
Registration
Project
Discover
The Solution….Student Composite Report
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TESTING
Admissions
Testing
Orientation
Registration
Project
Discover
The Solution….Placement Logic Enhancement
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TESTING
Admissions
Testing
Orientation
Registration
Project
Discover
The Solution….Placement Logic Enhancement
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TESTING
Admissions
Testing
Orientation
Registration
Project
Discover
The Solution….Placement Logic Enhancement
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TESTING
Admissions
Testing
Orientation
Registration
Project
Discover
High School Partnerships / Math Alignment
COMPASS Placement Testing
Algebra II Alignment
Math Dual Credit
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TESTING
Admissions
Testing
Orientation
Registration
Project
Discover
High School Partnerships / Math Alignment: COMPASS Placement Testing
 Prior to Intervention
•
About 56% of students coming
directly from our feeder high
school districts who were
enrolling in a math class had to
enroll in developmental math.
•
Of those students who start in
the lowest 2 developmental
math classes, only about14%
make it out of developmental
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TESTING
Admissions
Testing
Orientation
Registration
Project
Discover
High School Partnerships / Math Alignment: Course Alignment
 COMPASS in High School Lead to a Misalignment Discovery for High
School Algebra II
CORRECT
Placement
14%
Incorrect
Placement: Three
Levels Below
8%
Incorrect
Placement: One
Level Below
24%
Incorrect
Placement: One
Level Above
2%
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TESTING
Admissions
Testing
Orientation
Registration
Project
Discover
High School Partnerships / Math Alignment: Course Alignment
 Discovery and Intervention
Inspection of
HS and
Harper
Algebra
classes
showed a
difference in
topics
covered.
HS and
Harper math
faculty work
to align
curriculum
and jointly
create a
shared final
exam.
The shared
final exam
now acts as
another
placement
mechanism
into collegelevel math.
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TESTING
Admissions
Testing
Orientation
Registration
Project
Discover
High School Partnerships / Math Alignment: Course Alignment
Multiple Measures
Upper STEM: AP Calc
(Junior Year)
ACT Math Score
COMPASS
Shared Algebra II
Final Exam
Upper Non STEM: AP Stats
STEM: dual credit College Algebra
Non STEM: dual credit Quant Lit
Not Ready: Aligned Algebra II
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TESTING
Admissions
Testing
Orientation
Registration
Project
Discover
High School Partnerships / Math Alignment: Results
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TESTING
Admissions
Testing
Orientation
Registration
Project
Discover
ALEKS – Upcoming Math Placement Trial
 Assessment and LEarning in Knowledge Spaces
 Web-based & Adaptive
 314 Math topics from basic math to calculus I
 28-30 Questions
 Begins at the border of intermediate algebra and college algebra
 Not Multiple Choice
 6-week Preparation Module - results in items ‘ready to learn’
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TESTING
Admissions
Testing
Orientation
Registration
Project
Discover
ALEKS – PPL: Placement, Preparation & Learning
Initial
Assessment
Preparation &
Learning
Module to
Review Math
Skills
Reassesement
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TESTING
Admissions
Testing
Orientation
Registration
Project
Discover
ALEKS – PPL: Placement, Preparation & Learning
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REDESIGNING THE FRONT DOOR
Admissions
Testing
Orientation
Registration
Project
Discover
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ORIENTATION
Admissions
Testing
Orientation
Registration
Project
Discover
• Improved advising and counseling protocols - emphasizing career and
transfer planning.
• "Hands-on" instruction in the Orientation Lab.
• Incorporating the "Finish What You Start" completion theme --Orientation
Leaders as peer educators.
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T
W
Th
F
M
T
Full Time ORN
Part Time ORN
Full Time ORN
Part Time ORN
Orientation
Orientation
Orientation
Orientation
Admissions
Old
Way
W
Testing
Orientation
Th
Orientation
M
Part Time ORN
ORIENTATION
Registration
Project
Discover
New
Way
F
3/27/2014 36
ORIENTATION
Old
Way
Admissions
Testing
Orientation
Registration
Project
Discover
New
Way
Worked with Prospects
Advising/Registration support
post Application
20 Minute PowerPoint Presentation
90 minutes Orientation “Lab’ /Hands On
Advisors didn’t know who they
would see
Students clustered by similarities
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REDESIGNING THE FRONT DOOR
Admissions
Testing
Orientation
Registration
Project
Discover
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REGISTRATION
Admissions
Testing
Orientation
Registration
Project
Discover
• Implemented a mechanism to alert and monitor enforcement of new
Student Success Policy.
• Individualized assistance with registration and payment process.
• Implemented a new “No Late Registration Policy, effective fall 2014.
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REGISTRATION
Admissions
Testing
Orientation
Registration
Project
Discover
Identifying Students to Enforce the New Policy
1
2
3
DE
Writing
Placement
Exists
Algebra
Placement
Exists
Reading
Placement
Exists
Geometry
Placement
Exists
College
Level
English ?
No
Soft HOLD
DM
College
Level
Math ?
No
Soft HOLD
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REGISTRATION
Admissions
Testing
Orientation
Registration
Project
Discover
Self Service Registration Messaging
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REGISTRATION
Admissions
Testing
Orientation
Registration
Project
Discover
Fall 2013 Degree Seeking Students: Placement Results
100%
75%
55%
50%
45%
41%
25%
13%
13%
English
Reading
0%
College Level
Any Dev
Math
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REGISTRATION
Admissions
Testing
Orientation
Registration
Project
Discover
Fall 2013 Degree Seeking Students: % Enrolled in Developmental
100%
85%
77%
75%
75%
67%
50%
25%
0%
Total
Math
English
Reading
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REGISTRATION
Admissions
Testing
Orientation
Registration
Project
Discover
Fall 2013 Degree Seeking Students: # of Developmental Placements
1 Placement
29%
College Level
55%
2 Placements
7%
3 Placements
8%
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REGISTRATION
Admissions
Testing
Orientation
Registration
Project
Discover
Early Success Indicators
 Of the 45% who placed into developmental; 75% of them enrolled in a
developmental course their first semester.
 There has been a decrease in the number of students who placed into
developmental levels in Math due to our increased efforts with the high
school partnerships.
 Success rates for developmental students are tracked via IEM’s. Ultimate
goal is to see increase in success rates due to this new policy.
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REGISTRATION
Admissions
Testing
Orientation
Registration
Project
Discover
New One Stop Center
 1.Virtual (self-service)
–Web (find it, do it, get it)
–Mobile devices
–Automated communications
 2.Physical (“One-Stop” student services center)
–Student contact (cross-trained staff = generalists)
–Walk-in, email, telephone
–Specialists (particularly in financial aid)
 3.Back office (technology, process, people)
–State-of-the-art processing (technology-driven)
–Cross-functional connections
–Paperless
WHAT IS A “ONE-STOP CENTER”
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REGISTRATION
Admissions
Testing
Orientation
Registration
Project
Discover
One Stop Center Goals
Access to key services will be improved through streamlining business
practices and improving physical adjacency within the one-stop center.
Access to in-person and web-based services will be aligned so that information
and services available to students online will effectively parallel and ‘mirror’ the
in-person experience.
Alignment of resources will assist students in making better use of their time as
both physical and programmatic barriers will be reduced (or eliminated).
Synergy across service areas will be sought in order to reduce the current silos
of service delivery.
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REDESIGNING THE FRONT DOOR
Admissions
Testing
Orientation
Registration
Project
Discover
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PROJECT DISCOVER
Admissions
Testing
Orientation
Registration
Project
Discover
Multiple Components
First Year Seminar
Student Analytics
Project
Discover
Student Portal
Harper Map
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PROJECT DISCOVER
Admissions
Testing
Orientation
Registration
Project
Discover
Student Portal
 Simplify access to information and services
 Personalize the information
 Integrate with Project Discover projects
Before
After
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PROJECT DISCOVER
Admissions
Testing
Orientation
Registration
Project
Discover
Harper Map
3/27/2014 51
PROJECT DISCOVER
Admissions
Testing
Orientation
Registration
Project
Discover
Harper Map – Financial Planning
3/27/2014 52
REDESIGNING THE FRONT DOOR
Questions?
Admissions
Testing
Orientation
Registration
Project
Discover
Maria S. Moten
Matt McLaughlin
Assistant Provost &
Dean of Enrollment Services
Manager, Admissions &
Testing, Technical Lead
mmoten@harpercollege.edu
mmclaugh@harpercollege.edu
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