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6
7
9
12
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3 PERUTUSAN DARIPADA YAB
PERDANA MENTERI
KATA PENGANTAR DARIPADA PENGERUSI
DAN PENGERUSI BERSAMA PEMUDAH
VISI DAN NILAI PEMUDAH
MENGENAI PEMUDAH
SEKILAS PANDANG INISIATIF-INISIATIF
PENAMBAHBAIKAN KECEKAPAN
Memulakan Perniagaan
Urusan Permit Pembinaan
Pendaftaran Hartanah
Pengambilan Pekerja
Penguatkuasaan Kontrak
Perdagangan Rentas Sempadan
Perekayasaan Proses Pelesenan Perniagaan
Pelaksanaan Kemudahan myBayar
Urusan Halal
Kecekapan Sektor Swasta
Dewan Bandaraya Kuala Lumpur (DBKL)
PENAMBAHBAIKAN DASAR
Pengambilan Pekerja
Pembayaran Cukai
Liberalisasi Perkhidmatan
Projek Perumahan Terbengkalai
Hal-hal Imigresen
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25
25
26
27
30
31
19 INISIATIF-INISIATIF BERTERUSAN
INISIATIF-INISIATIF KECEKAPAN
Memulakan Perniagaan
Pendaftaran Hartanah
Pembayaran Cukai
Penguatkuasaan Kontrak
Perdagangan Rentas Sempadan
Pelaksanaan Kemudahan myBayar
Dewan Bandaraya Kuala Lumpur
(DBKL)
Perekayasaan Proses Pelesenan
Perniagaan
Kecekapan Sektor Swasta
Pelancongan Perubatan
Urusan Halal
INISIATIF-INISIATIF DASAR
Pengambilan Pekerja
Penutupan Perniagaan
Perdagangan Rentas Sempadan
Rang Undang-undang Pembayaran dan Adjudikasi Industri Pembinaan
Projek Perumahan Terbengkalai
Dasar Persaingan
Pendaftaran Hartanah
PEMUDAH CHALLENGE
PEMUDAH PERINGKAT NEGERI
PORTAL PEMUDAH
PROGRAM CAPAIAN
DAYA SAING ANTARABANGSA
KE ARAH KEMAJUAN
LAMPIRAN
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Terlebih dahulu, saya ingin merakamkan penghargaan saya kepada ahli-ahli PEMUDAH di atas sumbangan selama lima tahun ke arah meningkatkan persekitaran perniagaan di Malaysia.
Dalam erti kata yang sebenar, PEMUDAH adalah bukti daripada falsafah 1Malaysia, Rakyat
Didahulukan, Pencapaian Diutamakan. Keahlian PEMUDAH adalah inklusif dan mempunyai matlamat yang jelas. Anda telah membuktikan kepada kami semua bahawa gandingan sektor awam-swasta yang teguh tidak hanya boleh dilakukan, tetapi yang lebih penting berupaya menghasilkan penambahbaikan kepada sistem penyampaian, dan menyelesaikan isu-isu yang bermakna kepada perniagaan kecil mahupun besar. Turut sama penting adalah penambahbaikan kehidupan rakyat secara amnya.
Pencapaian terbaik PEMUDAH dalam tahun 2011 adalah peningkatan kepada kedudukan ke-18 daripada tangga ke-23 pada tahun sebelum ini menerusi Laporan Doing Business oleh Bank Dunia.
Sudah tentu kita gembira dengan kedudukan yang lebih baik. Walaupun demikian, maksud daya saing bukan hanya terletak pada kedudukan tetapi pada pengalaman itu sendiri; pengalaman pengurangan masa memproses lesen, pengurangan kos menjalankan perniagaan, serta proses dan prosedur yang jelas dan telus.
Saya gembira bahawa fokus PEMUDAH tidak hanya tertumpu kepada sistem penyampaian awam.
PEMUDAH juga telah memulakan usaha meningkatkan penyampaian sektor swasta. Ini adalah sangat bermakna kerana daya saing negara bukan sahaja mengenai Kerajaan. Sektor swasta juga adalah sama penting.
Inisiatif yang dicetuskan oleh PEMUDAH telah menyentuh kehidupan ramai rakyat Malaysia, dan menyumbang kepada mesej bahawa sesungguhnya Kerajaan prihatin terhadap kebimbangan mereka, mengambil berat akan permasalahan mereka dengan membuat beberapa perubahan yang radikal untuk memastikan Malaysia terus berdaya saing.
Saya memuji PEMUDAH di atas semua usaha selama ini dan mengharapkan hasil yang lebih positif dalam masa terdekat ini. Untuk Malaysia mencapai matlamat ekonomi berpendapatan tinggi menjelang tahun 2020, kita perlu memastikan bahawa syarikat-syarikat kita kekal berdaya saing, negara yang mesra-perniagaan, dan Malaysia adalah sebuah tempat yang hebat untuk kita bekerja dan menetap!
YAB DATO’ SRI MOHD NAJIB TUN HAJI ABDUL RAZAK
Perdana Menteri Malaysia
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“Saya mesti melakukan sesuatu” sentiasa dapat menyelesaikan lebih banyak masalah daripada “sesuatu mesti dilakukan”
Pada asasnya, ungkapan di atas meringkaskan pendirian
PEMUDAH selama lima tahun sejak penubuhannya. Satu pendirian yang akan kami teruskan untuk terus melangkah ke hadapan. Pada 7 Februari 2007 semasa PEMUDAH ditubuhkan, pendekatannya ke atas kerjasama sektor awam-swasta untuk menangani isu mengenai penyampaian perkhidmatan kerajaan adalah berbeza dari biasa, malah cukup radikal.
Keluar daripada kepompong dan norma-norma, memberi pengertian baru kepada ungkapan “kini urusan bukan seperti biasa ( business is not as usual)”.
Hubungan inilah yang telah membolehkan isu dan masalah diselesaikan dengan pendekatan yang ringkas dan membina. Pada tahun 2011, PEMUDAH telah menumpukan kepada kerja-kerja mengurangkan kos pematuhan, liberalisasi perkhidmatan, meneruskan usaha ke arah penambahbaikan
Dewan Bandaraya Kuala Lumpur dan menjemput penyertaan awam dalam inisiatif-inisiatif PEMUDAH menerusi PEMUDAH
Challenge.
PEMUDAH akan mencapai usia genap lima tahun pada
7 Februari 2012. Dalam mengkaji hasil kerjasama antara sektor awam-swasta, Pasukan Petugas sedia maklum akan sumbangan besar ia daripada tujuan asal untuk memperbaiki kedudukan Malaysia yang berada di tangga ke-25 dalam
Laporan Doing Business oleh Bank Dunia pada 2007. Selain dari memperbaiki kedudukan negara yang kini berada di tangga ke-18 dalam indeks Bank Dunia (2010:23) dan tangga ke-21 dalam Laporan Dayasaing Global 2011-2012 (2010-
2011:26), PEMUDAH juga telah memanfaatkan kolaborasi antara awam-swasta untuk memberi input kepada isu-isu dasar yang berkaitan yang bukan sahaja memberi kesan kepada persekitaran perniagaan malah kepada sasaran pembangunan rakyat dan negara.
Sebagai pengiktirafan kepada sumbangan dari dialog antara sektor awam-swasta dan kolaborasi ke arah meningkatkan penyampaian dasar dan perkhidmatan, Ketua Setiausaha
Negara YBhg. Tan Sri Mohd Sidek Haji Hassan telah mengarahkan penubuhan PEMUDAH di peringkat negeri untuk menangani isu-isu di peringkat negeri dan tempatan. Langkah sedemikian adalah tepat pada masanya memandangkan syarikat perniagaan berurusan dengan pihak berkuasa tempatan dalam operasi mereka dan Pasukan Petugas di peringkat negeri dapat memainkan peranan lebih aktif dalam memberikan input serta mengaplikasikan inisiatif yang telah dilaksana oleh PEMUDAH di peringkat persekutuan. Sejajar dengan usaha meningkatkan perkhidmatan di peringkat pihak berkuasa tempatan, PEMUDAH telah mengenalpasti
Dewan Bandaraya Kuala Lumpur untuk dijadikan model contoh Pihak Berkuasa Tempatan.

Formula kejayaan ini tidak harus dihadkan di peringkat persekutuan sahaja. Usaha-usaha ini juga perlu diterjemahkan sebagai tindakan di peringkat negeri dan
Kerajaan tempatan kerana di sanalah segalanya berlaku.
PEMUDAH peringkat negeri telah direalisasikan pada tahun
2011 dan sehingga kini, 13 negeri telah mewujudkan
PEMUDAH di negeri masing-masing.
Menyedari isu pelesenan perniagaan merupakan punca kerumitan syarikat swasta kerana menyumbang kepada peningkatan kos perniagaan, PEMUDAH telah bekerja bersama-sama 23 Kementerian dan Agensi pusat untuk mengurangkan dan menghapuskan lesen-lesen yang lapuk, mengurangkan masa untuk mengeluarkan sesuatu lesen dan memanjangkan tempoh sah lesen yang telah dikeluarkan. Hasilnya, sebanyak 395 daripada 761 lesen telah dikenalpasti untuk dihapuskan atau dipermudahkan.
Keseluruhan inisiatif ini dijangka akan membawa kepada anggaran pengurangan berjumlah RM729 juta kos pematuhan lesen perniagaan apabila selesai dilaksanakan sepenuhnya pada bulan Jun 2012.
Ke arah memperbaiki persekitaran pelaburan dan menyumbang kepada matlamat Model Baru Ekonomi,
PEMUDAH dengan kerjasama sektor awam dan komuniti perniagaan memberi tumpuan kepada liberasasi otonomi sektor perkhidmatan. Gabungan kerjasama ini juga telah menyenaraikan senarai keutamaan 17 sub-sektor bagi liberalisasi ekuiti secara berperingkat pada tahun 2012.
Kunci kepada persekitaran pelaburan dan perniagaan adalah berkait rapat dengan isu bakat dan juga pekerja.
PEMUDAH telah berjaya menangani kedua-dua isu ini.
Untuk memudahkan pergerakan bakat-bakat ini di dalam negara, PEMUDAH telah bekerjasama dengan TalentCorp dan Kementerian Dalam Negeri untuk memperkenalkan
I-pass untuk pegawai dagang. Perbincangan juga telah diadakan dengan Kementerian Pelajaran mengenai dasar dan program. PEMUDAH juga terlibat dengan perbincangan mengenai kajian semula perundangan mengenai pekerja dan dasar.
Apa yang bermula sebagai satu pasukan kerja untuk menangani isu-isu mengenai sistem penyampaian kerajaan kini telah berkembang ke satu tahap baru menjadi satu pasukan kerja yang berurusan dengan dayasaing negara.
Sesebuah negara tidak dapat berdayasaing sekiranya hanya sebahagian sahaja daripada sistem diubah dan diperbaiki.
Sistem penyampaian sektor swasta juga perlu dikaji dan diteliti. Dalam usaha ini, PEMUDAH telah mewujudkan satu
Kumpulan Fokus untuk menangani isu dan permasalahan berkaitan dengan bidang-bidang yang bukan sahaja memberi kesan kepada kos perniagaan malah kepada rakyat jelata, seperti isu perbankan, isu perundangan dan utiliti.
Pencapaian kemuncak pada tahun 2011 adalah kejayaan
Malaysia memperbaiki kedudukannya ke tangga ke-18 dari tangga ke-23 dalam Laporan Doing Business oleh Bank
Dunia. Untuk ini, saya harus berterima kasih kepada semua ahli PEMUDAH dan warga kerja sektor awam yang telah sama-sama bekerjasama untuk meningkatkan daya saing
Malaysia. Sesungguhnya kita telah bergerak ke arah mod
“saya mesti melakukan sesuatu”. Marilah kita terus berusaha untuk melakukan lebih banyak lagi.
YBHG. TAN SRI MOHD SIDEK HAJI HASSAN
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Dalam tahun 2011, Pasukan Petugas PEMUDAH telah menumpukan kepada inisiatif untuk meningkatkan persekitaran daya saing perniagaan secara keseluruhan.
Tumpuan PEMUDAH berpusat kepada kajian semula secara berterusan ke atas dasar dan peraturan sedia ada membabitkan pekerja serta cadangan baru mengenainya, termasuk dasar berkaitan pekerja asing, bagi memberikan lebih fleksibiliti kepada perniagaan dalam berurusan dengan isu pekerja. Bagi meningkatkan sumber tenaga dan kualiti pekerja, Pasukan Petugas juga berbincang dengan sektor awam di dalam dialog yang berterusan bagi menambahbaik dasar dan program berkaitan pendidikan.
Pelesenan perniagaan merupakan satu lagi bidang yang diberi tumpuan. Pasukan Petugas telah berjaya mengkaji semula lesen serta proses pelesenan di 23 Kementerian dan Agensi Kerajaan dengan objektif untuk mengurangkan separuh daripada bilangan lesen yang diperlukan. Kini, kajian semula ini telah dilanjutkan sehingga ke peringkat pihak berkuasa tempatan.
Beberapa isu penting lain yang diilhamkan oleh sektor swasta yang turut disokong oleh sektor awam adalah seperti pampasan atas kelewatan pengembalian balik cukai, pengurangan masa dalam urusan audit cukai, kajian semula kos-kos logistik dan sebagainya. Demi menyahut cabaran untuk meningkatkan perkhidmatan sektor swasta kepada pengguna, pada tahun 2010 PEMUDAH telah mencapai kemajuan dalam memudahkan prosedur permohonan pinjaman EKS, dan pada masa ini sedang berusaha untuk mengurangkan tempoh masa pengagihan pinjaman berkenaan. PEMUDAH juga sedang memberi perhatian kepada penyampaian perkhidmatan sektor swasta yang lain untuk penambahbaikan.
Di peringkat makro, PEMUDAH turut memberi tumpuan kepada usaha menyumbangkan input kepada dasar-dasar yang bertujuan untuk mengembangkan aktiviti ekonomi.
Selain memantau dan memudahcara usaha ke arah liberalisasi sektor perkhidmatan, PEMUDAH turut membantu dalam menyokong rundingan perjanjian perdagangan bebas di peringkat duahala dan pelbagaihala, seperti
Perjanjian Perkongsian Ekonomi Strategik Trans-Pasifik (TPP) dan Perjanjian Perdagangan Bebas Malaysia-EU (MEUFTA) menerusi input dalam bidang perolehan kerajaan dan isuisu dasar lain yang memerlukan persetujuan dari pelbagai kementerian yang berkaitan sebelum rundingan dimulakan.
Bagi menjamin kesinambungan, PEMUDAH memantau hasil kerja terdahulu secara berterusan. Dalam perkara penguatkuasaan kontrak, kami dapati hampir kesemua kes komersial yang tertunggak telah diselesaikan dengan tertubuhnya Mahkamah Komersial yang baru. Kami juga memantau kelulusan permit kerja untuk pegawai dagang dan pasangan warganegara; pendaftaran hartanah oleh
Pejabat Tanah; kelulusan yang dikeluarkan oleh Pusat
Khidmat Setempat di pihak berkuasa tempatan seperti pelan bangunan dan sijil layak menduduki. Ini semua sebagai bukti komitmen inisiatif sektor awam kepada semua pihak.
Melangkah ke hadapan, kami terus komited untuk mencapai matlamat berada dalam lingkungan 10 negara terbaik dunia dari segi daya saing global serta untuk menjadi sebuah negara berpendapatan tinggi. Tidak dinafikan bahawa cabaran masih berada di hadapan kita dengan kemunculan pesaing-pesaing baru serta ketidaktentuan di persada ekonomi antarabangsa. Jelas sekali bahawa kita perlu melakukan lebih daripada biasa, dengan lebih baik dan dalam masa sesingkat mungkin sekiranya masih ingin terus berada di hadapan. Saya percaya kita boleh merealisasikan matlamat ini sekiranya kita terus bersamasama berkongsi visi dan tanggungjawab untuk memastikan satu persekitaran perniagaan yang sihat di mana aktiviti ekonomi boleh berkembang maju. Saya ingin merakamkan penghargaan kepada perkhidmatan awam dan Kerajaan di atas kerjasama awam-swasta ini ke arah memacu negara ke hadapan.
YBHG. TAN SRI DATUK YONG POH KON

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Pasukan Petugas Khas Pemudahcara
Perniagaan (PEMUDAH) telah ditubuhkan oleh mantan Perdana Menteri, YABhg. Tun
Abdullah Haji Ahmad Badawi pada 7 Februari
2007, atas keperluan untuk mewujudkan hubungan kerjasama yang rapat antara sektor awam dan sektor swasta untuk menambah baik penyampaian perkhidmatan awam serta memperbaiki persekitaran perniagaan di
Malaysia. dipengerusikan oleh YBhg. Tan Sri Mohd. Sidek
Haji Hassan, Ketua Setiausaha Negara dan
YBhg. Tan Sri Yong Poh Kon, Presiden Persatuan
Pekilang-pekilang Malaysia (FMM) sebagai
Pengerusi Bersama.
Dua kumpulan kerja ditubuhkan di bawah
PEMUDAH untuk mengkaji dan meneliti kecekapan sistem penyampaian perkhidmatan awam dan dasar-dasar kerajaan yang memberi kesan kepada perniagaan.
Selepas lima tahun, PEMUDAH tetap relevan dengan terus berubah mengikut peredaran masa dalam menghadapi cabaran untuk meningkatkan daya saing Malaysia. Tidak lagi terhad kepada perkhidmatan awam, pasukan petugas ini telah memperluaskan skop kerjanya untuk mengatasi ketidakcekapan sektor swasta.
PEMUDAH juga menerajui usaha meningkatkan kedudukan Malaysia dalam Laporan Doing
Business oleh Bank Dunia. Hasil daripada semua usaha ini, kedudukan Malaysia meningkat daripada tempat ke-23 ke tempat ke-18 dalam
Laporan Doing Business 2012.
PEMUDAH yakin bahawa pihak-pihak yang berkepentingan
Kementerian perlu telah dilibatkan mengamalkan supaya pembaharuan boleh dilaksanakan dengan jayanya. Untuk mencapai matlamat ini, banyak dasar terbuka dengan menggalakkan maklum balas daripada sektor swasta mahupun awam. Isu-isu yang dibincangkan dalam mesyuarat PEMUDAH dihadiri oleh Kementerian dan Agensi yang mempunyai kuasa untuk membuat keputusan ke atas isu-isu berkenaan.
Dengan kerjasama yang dinamik, PEMUDAH telah berkembang mengikut masa. Kini ia terdiri daripada satu pasukan yang merangkumi 25 individu yang amat disegani: 14 orang Ketua
Setiausaha Kementerian dan Ketua Jabatan,
10 orang pemimpin perniagaan Malaysia dan
Pengerusi Kongres Kesatuan Sekerja Malaysia
(MTUC).
Hubungan kerja yang erat antara sektor awam dan swasta terbukti dengan PEMUDAH yang
PEMUDAH juga yakin bahawa sektor awam dan swasta perlu bergerak dengan cekap dan selari bagi mengekalkan Malaysia sebagai hub perniagaan yang menarik. PEMUDAH percaya bahawa minda yang terbuka terhadap perubahan dan penambahbaikan berterusan harus diberi keutamaan dalam perkhidmatan awam. Pada tahun ini, PEMUDAH telah memulakan pelbagai pembaharuan utama seperti yang diperincikan dalam laporan tahunan ini. PEMUDAH akan meneruskan momentum perubahan ini untuk penambahbaikan sistem penyampaian sektor awam dan swasta.
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Pasukan Petugas
Pemudahcara
Perniagaan
(PEMUDAH)
Kumpulan Kerja
Isu - Isu Kecekapan (WGEI)
Kumpulan Fokus
Memulakan Perniagaan
Kumpulan Fokus
Pendaftaran Hartanah
Kumpulan Fokus
Pembayaran Cukai
Kumpulan Fokus
Pengambilan Pekerja
Kumpulan Fokus
Perdagangan Rentas
Sempadan
Kumpulan Fokus
Penguatkuasaan Kontrak
Kumpulan Fokus
Penutupan Perniagaan
Kumpulan Fokus
Permit Pembinaan
Pasukan Petugas
Sub-Sektor Hotel
Kumpulan Fokus
Perhubungan Awam
Kumpulan Fokus
(MAMPU)
- Pengurusan Lesen
- Penambahbaikan
Persepsi dan
Pengurusan Perubahan
Kumpulan Kerja
Isu - Isu Dasar (WGPI)
Kumpulan Fokus
Perolehan Kerajaan
Pasukan Petugas
Hal - Hal Imigresen
Pasukan Petugas
MM2H
Pasukan Petugas
Projek Rumah Terbengkalai
Pasukan Petugas
Pekerja Asing
Kumpulan Fokus
Perekayasaan Pelesenan
Perniagaan
Pasukan Petugas dibawah PEMUDAH
Pasukan Petugas
Menambahbaik
Perkhidmatan Teksi di
Malaysia
Pasukan Petugas
DBKL
Kumpulan Fokus
Isu-Isu Halal
Pasukan Petugas
Pelaksanaan Kemudahan e-bayar
Kumpulan Fokus
Kecekapan
Sektor Swasta dan
Akauntabiliti Terhadap
Pengguna
Kumpulan Fokus
Meliberalisasikan Sektor
Perkhidmatan

Memulakan Perniagaan
(i) Membangunkan Sistem Gateway MyCoID
(MGS) yang menyediakan perkhidmatan atas talian seperti berikut:
(a) Carian Nama;
(b) Permohonan Nama Syarikat (Borang
13A);
(c) Pemerbadanan syarikat dan pendaftaran serentak dengan lima
Agensi; dan
(d) Menyerah simpan dokumen pasca pemerbadanan.
(ii) Pembangunan Sistem Sokongan Elektronik
Pelesenan Perniagaan (BLESS) Fasa II.
Urusan Permit Pembinaan
(i) Kelulusan pembangunan dalam masa kurang dari enam bulan;
(ii) Memperkenalkan enam templat dan senarai semak untuk kegunaan agensi teknikal dalaman dan luaran bagi urusan Pusat
Setempat (OSC);
(iii) Mengurangkan senarai semak kelulusan pelan bangunan daripada 81 item kepada 19 item;
(iv) Mengurangkan tempoh masa memproses kelulusan pelan bangunan daripada 61 hari kepada 37 hari;
(v) Memastikan pelaksanaan OSC Online di semua Pihak Berkuasa Tempatan (PBT); dan
(vi) Menguatkuasakan sistem Sijil Perakuan Siap dan Pematuhan (CCC) bagi menggantikan sistem Sijil Kelayakan Menduduki (CFO).
Pendaftaran Hartanah
(i) Pendaftaran hartanah dalam tempoh satu hari telah merekodkan pencapaian sebanyak
98.83 peratus daripada jumlah keseluruhan transaksi iaitu 34,837. Di Semenanjung
Malaysia, tujuh daripada 12 Negeri di telah mencapai 100 peratus pendaftaran dalam tempoh satu hari; dan
(ii) Melaksanakan Sistem Biometrik di 21 Pejabat
Tanah.
Pengambilan Pekerja
(i) Melaksanakan Prosiding Mahkamah Industri secara Digital melibatkan tujuh Pengerusi.
Penguatkuasaan Kontrak
(i) Melaksanakan sistem e-filing (EFS) di
Mahkamah Kuala Lumpur, Mahkamah Shah
Alam, Mahkamah Georgetown, Mahkamah
Johor Bahru dan Istana Kehakiman,
Putrajaya.
Perdagangan Rentas Sempadan
(i) Memaparkan maklumat mengenai Agensi
Pengeluar Permit, piagam pelanggan, carta aliran kerja dan pegawai perhubungan untuk
Tetingkap Tunggal Negara (NSW) di portal
NSW (www.mytradelink.gov.my); dan
(ii) Mengurangkan bilangan dokumen import dan eksport melalui pengabungan invois dan senarai pembungkusan.
Perekayasaan Pelesenan Perniagaan (BPR)
(i) Mengkaji prosedur yang berkaitan dengan permohonan lesen perniagaan di 23
Kementerian dan agensi-agensi; dan
(ii) 395 daripada 761 lesen telah dikenal pasti untuk dimansuhkan dan dipermudahkan, mengurangkan kos pematuhan lesen perniagaan dianggarkan sebanyak RM729 juta menjelang Jun 2012.
Kemudahan Pembayaran Atas Talian (myBayar)
(i) Fokus diberikan kepada pelaksanaan kemudahan myBayar melalui pelbagai saluran, promosi dan peningkatan penggunaan kemudahan myBayar; dan
(ii) Meningkatkan liputan kepada 236 agensi yang menawarkan 449 perkhidmatan atas talian melalui portal Agensi-agensi Kerajaan dan bank-bank.
Urusan Halal
(i) Mengurangkan tempoh masa yang diperlukan untuk memproses permohonan sijil Halal yang baru kepada 30 hari berbanding 90 hari sebelumnya.
Kecekapan Sektor Swasta
(i) Meningkatkan kesedaran kepenggunaan dalam sektor swasta;
(ii) Memperkenalkan pekeliling bagi syarikat insurans untuk meletakkan secara bertulis nilai yang diinsurankan pada kenderaan; dan
(iii) Meningkatkan penyampaian pembekal perkhidmatan tenaga.
Dewan Bandaraya Kuala Lumpur (DBKL)
(i) Memperkenalkan mekanisme pemantauan pintar yang baru untuk mengatasi masalah kesesakan lalu lintas yang dikenali sebagai
“ Eye Zoom” .
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Pengambilan Pekerja
(i) Penubuhan Majlis Konsultasi Gaji Kebangsaan; dan
(ii) Kelulusan Parlimen bagi Rang Undang-undang
Kerja (Pindaan) 2011.
Pembayaran Cukai
(i) Memperkenalkan pilihan kepada pembayar cukai yang hanya mempunyai satu sumber pendapatan untuk tidak mengemukakan penyata cukai;
(ii) Menguatkuasakan pampasan atas kelewatan pembayaran balik cukai; dan
(iii) Memendekkan tempoh masa untuk audit cukai dikurangkan kepada 5 tahun dari 6 tahun.
Liberalisasi Perkhidmatan
(i) Liberalisasi 17 subsektor perkhidmatan secara berperingkat pada tahun 2012; dan
(ii) Membenarkan penyertaan ekuiti asing dalam sub-sektor tertentu sehingga 100 peratus.
Projek Perumahan Terbengkalai
(i) Menyelesaikan dan menyiapkan 94 projek daripada 116 projek rumah terbengkalai
(sehingga 31 Disember 2011);
(ii) Memperkenalkan Konsep Build-Then-Sell (BTS);
(iii) Pindaan kepada Akta Pembangunan
Perumahan (Kawalan dan Pelesenan) 1966
(Akta 118); dan
(iv) Memaparkan maklumat pemaju perumahan yang disenaraihitamkan dan projek-projek perumahan yang bermasalah di laman sesawang Kementerian Perumahan dan
Kerajaan Tempatan (www.kpkt.gov.my).
Hal-hal Imigresen
(i) Memperkenalkan Pas Pemastautin sehingga 10 tahun, bermula 1 April 2011;
(ii) Menghapuskan kelulusan maksimum selama 10 tahun untuk pas pekerja bagi jawatan-jawatan
Eksekutif dan lima tahun bagi jawatan bukan eksekutif;
(iii) Menghapuskan keperluan understudy bagi kesemua kategori jawatan pegawai dagang serta had 10 tahun ke atas pas pekerja;
(iv) Melaksanakan pasca audit kelulusan dan menguatkuasakan pengeluaran pas-pas pegawai dagang secara automatik;
(v) Melanjutkan permit pekerja untuk pekerja sementara tidak mahir selama 5+5 (tahunan) bermula 1 April 2011;
(vi) Memperkenalkan Sistem Biometrik bagi pekerja asing di bawah Program 6P;
(vii) Mengeluarkan Pas Pelajar Antarabangsa;
(viii) Mempercepatkan pengeluaran visa kepada pesakit asing di bawah Program Majlis
Pelancongan Jagaan Kesihatan Malaysia
(MHTC);
(ix) Menambahbaik Prosedur Standard Operasi
(SOP) dalam menjalankan serbuan;
(x) Pemberian permit pekerja secara automatik kepada pasangan pegawai dagang;
(xi) Mengeluarkan Pas Pekerja kepada siswazahsiswazah asing yang cemerlang dari universiti tempatan;
(xii) Melanjutkan tempoh Pas Pekerja dari dua tahun sehingga ke lima tahun;
(xiii) Melaksanakan pasca audit kelulusan dan penguatkuasaan dengan kerjasama Lembaga
Hasil Dalam Negeri (LHDN) dan Suruhajaya
Syarikat Malaysia (SSM); dan
(xiv) Memperkenalkan kategori baru bagi Pas Pekerja untuk tempoh kurang daripada dua tahun atau pendapatan sebulan kurang daripada RM5,000 untuk bakat-bakat tertentu.
Memulakan Perniagaan
(i) Penambahbaikan Fasa I BLESS dan memperluaskan liputan penggunaan sistem tersebut ke 73 agensi dan melibatkan 350 lesen/ permit/kelulusan.
Pendaftaran Hartanah
(i) Memperkenalkan penggunaan myForms di setiap Pejabat Tanah bagi mempercepatkan proses kemasukan data di Pejabat tanah; dan
(ii) Memperkenalkan perkhidmatan pemberitahuan melalui e-mel bagi memaklumkan pemohon/ peguam mengenai status permohonan pendaftaran atau dokumen hakmilik tanah dapat diambil di Pejabat Tanah.
Pembayaran Cukai
(i) Menyelaraskan pembayaran untuk Kumpulan
Wang Simpanan Pekerja (KWSP), Pertubuhan
Keselamatan Sosial (PERKESO) dan
Pembangunan Sumber Manusia Berhad (PSMB) kepada satu tarikh yang sama.
Penguatkuasaan Kontrak
(i) Memperkenalkan Piagam Pelanggan bagi menambahbaik sistem penyampaian dan ketelusan di Mahkamah.
Perdagangan Rentas Sempadan
(i) Menyeragamkan aliran proses import dan eksport; dan
(ii) Melaksanakan projek bagi meningkatkan kecekapan logistik melalui kaedah Enam
Sigma.
Pelaksanaan Kemudahan myBayar
(i) Memulakan saluran myBayar melalui telefon bimbit dan komputer tablet;
(ii) Membangunkan projek perintis Kerajaan
Bergerak (MyMobile) di Dewan Bandaraya
Kuala Lumpur (DBKL) dan Perbadanan Tabung
Pendidikan Tinggi Nasional (PTPTN); dan
(iii) Memacu penggunaan myBayar sektor awam ke tahap yang disasar iaitu 90 peratus.

Dewan Bandaraya Kuala Lumpur (DBKL)
(i) Mengenal pasti dan menempatkan penguatkuasa trafik di persimpangan jalan yang kritikal;
(ii) Menghadkan kenderaan berat memasuki pusat bandar pada waktu puncak;
(iii) Mengenakan tindakan penalti berat ke atas pesalah trafik dan menahan kenderaan yang ditarik;
(iv) Memperkenalkan peraturan baru mengenai belok ke kiri pada lampu merah di lampu isyarat di Jalan Raja Laut ke Jalan Sultan Ismail;
(v) Meningkatkan perkhidmatan bas tambahan
(bas sekolah) ke pengangkutan rel pada waktu puncak;
(vi) Memperkenalkan “Zon Motosikal” di persimpangan yang ditetapkan;
(vii) Melencongkan kenderaan yang menghalang trafik dalam petak kuning di kawasan strategik;
(viii) Memasang sistem pengawasan CCTV di lokasi kadar jenayah yang tinggi;
(ix) Mempromosikan penggunaan pengangkutan awam melalui “Hari Pengangkutan Awam” atau “Hari Bebas Kereta”; dan
(x) Menyediakan kemudahan tempat letak kereta di Stadium Nasional Bukit Jalil untuk pengguna
LRT.
Perekayasaan Proses Pelesenan Perniagaan
(i) Mempertingkatkan proses pemodenan lesen perniagaan secara berterusan.
Kecekapan Sektor Swasta
(i) Menambahbaik urusan kemudahan kredit, etika perniagaan melalui dan memelihara hak pengguna;
(ii) Memudah dan menyelaraskan borang permohonan pinjaman; dan
(iii) Meningkatkan kecekapan perkhidmatan bekalan air. pembekal
Pelancongan Perubatan
(i) Memudahcara sistem penyampaian Majlis
Pelancongan Perubatan Malaysia (MHTC).
(ii) Meningkatkan ketelusan dalam kalangan Ejen
Penghantar ( Forwarding Agents ), Penghantar
Fret ( Freight Forwarders ) dan syarikat-syarikat pengangkutan ( Hauliers ) agar menyenaraikan kadar bayaran dan yuran di laman sesawang masing-masing.
Rang Undang-undang Pembayaran dan Adjudikasi
Industri Pembinaan 2011 (CIPA)
(i) Memberikan maklum balas dan memudahcara enakmen Rang Undang-undang Pembayaran dan Adjudikasi Industri Pembinaan 2011
(CIPA).
Projek Perumahan Terbengkalai
(i) Mengurangkan dan menghalang kemungkinan berlakunya projek perumahan terbengkalai melalui:
(a) Insuran Perumahan Siap/Skim Jaminan; dan
(b) Pemindaan Pembayaran Berjadual di bawah Akta 118 dan lain-lain akta yang berkaitan bagi pindah milik dan Pemilikan
Kosong secara berterusan.
Dasar Persaingan
(i) Melaksanakan objektif serta Akta Persaingan
2010; dan
(ii) Mengeluarkan garis panduan untuk membantu pihak berkepentingan dalam memahami peruntukan-peruntukan penting dan terminologi-terminologi yang terkandung dalam Akta Persaingan.
Pendaftaran Hartanah
(i) Mengkaji semula Kanun Tanah Negara (KTN) bagi mengurangkan bilangan kes penipuan atau pemalsuan transaksi tanah melalui pengawalan undang-undang dan peningkatan tahap keselamatan pendaftaran.
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Pengambilan Pekerja
(i) Meneruskan usaha bagi mencapai definisi upah yang seragam; dan
(ii) Mengkaji semula pengeluaran permit/lesen di bawah undang-undang buruh.
Penutupan Perniagaan
(i) Membentuk tunggal.
undang-undang
Perdagangan Rentas Sempadan
Insolvensi
(i) Memantau caj-caj sampingan yang dikenakan oleh syarikat-syarikat logistik; dan

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1. MEMULAKAN PERNIAGAAN
MyCoID
Nombor Identiti Korporat Malaysia atau dikenali sebagai MyCoID telah membolehkan penggunaan nombor rujukan tunggal untuk pendaftaran dan transaksi dengan pelbagai agensi Kerajaan.
MyCoID dilaksanakan dalam dua fasa, di mana Fasa
1 pada Julai 2009 dan Fasa 2 pula bermula pada
Julai 2010. MyCoID melibatkan pembangunan
Sistem Gerbang MyCoID atau MyCoID Gateway
System (MGS) dengan menyepadukan sistem
MyCoID dengan lima buah agensi Kerajaan iaitu
Lembaga Hasil Dalam Negeri (LHDN), Kumpulan
Wang Simpanan Pekerja (KWSP), Pembangunan
Sumber Manusia Berhad (PSMB), Pertubuhan
Keselamatan Sosial (PERKESO) dan Perbadanan
Perusahaan Kecil dan Sederhana (SME Corp
Malaysia). Sistem ini membolehkan pengumpulan data secara serentak antara agensi ini. MGS membolehkan transaksi dilakukan secara dalam talian:
(i) Carian Nama:
Perkhidmatan ini membolehkan orang awam melakukan carian nama cadangan bagi syarikat mereka. Perkhidmatan ini merupakan satu bentuk penaiktarafan kepada perkhidmatan sama yang ditawarkan melalui perkhidmatan SSM e-Lodgement.
(ii) Permohonan Nama Syarikat (Borang 13A):
Perkhidmatan ini membolehkan permohonan bagi nama syarikat boleh dilakukan secara atas talian.
(iii) Pemerbadanan syarikat baru dan pendaftaran serentak dengan agensi-agensi berkaitan:
Permohonan bagi pemerbadanan syarikat boleh dilakukan secara atas talian. Sebaik permohonan diluluskan, maklumat-maklumat relevan mengenai syarikat yang baru diperbadankan akan dihantar kepada lima agensi berkaitan bagi pendaftaran serentak.
(iv) Serah simpan Borang Pasca Pemerbadanan:
Borang-borang pasca pemerbadanan yang juga dikenali sebagai Borang-borang
Pertama, seperti Borang 24 (Peruntukan
Syer), Borang 44 (Lokasi Pejabat Syarikat yang
Didaftarkan Serta Waktu Pejabat) dan Borang
49 (Maklumat Mengenai Pengarah, Pengurus
Dan Setiausaha Syarikat) boleh diserahsimpan secara atas talian.
Sehingga 31 Disember 2011, terdapat 2,231 pengguna berdaftar di dalam MGS.
2. URUSAN PERMIT PEMBINAAN
Pusat Setempat (OSC)
OSC memperkemaskan proses membuat keputusan dan menangani isu-isu kelewatan dalam mendapatkan kelulusan bagi projek-projek pembangunan. Sehingga 31 Disember 2011, sejumlah 41,750 permohonan telah diterima melalui
Portal OSC. Maklumat lanjut seperti di Lampiran I.
Sistem Sokongan
Pelesenan
(BLESS)
Elektronik
Perniagaan
Portal pemohon oleh 45 ini yang berdaftar
Suruhanjaya
(SSM) untuk
Syarikat memohon permit/kelulusan sektor pembinaan, dan perhotelan. ini, perkhidmatan dengan
Malaysia
102 lesen/ dalam pembuatan
Pada masa ditawarkan
Sehingga
5,199 pengguna terdiri daripada agensi-agensi
Kerajaan dan orang awam.
Penambahbaikan yang telah dibuat pada tahun
2011 adalah:
(i) Tiga templat seragam dan senarai semak bagi agensi-agensi teknikal luaran dan dalaman dan prosedur OSC mengikut MS ISO 9001:2008 telah diperkenalkan. Templat tersebut telah diedarkan kepada Pihak Berkuasa Tempatan
(PBT), agensi teknikal luaran/dalaman serta
Orang Utama Yang Mengemukakan atau
Principle Submitting Person (PSP) pada 28
Februari 2011. Templat ini terpakai bagi pemohonan pembangunan baru yang dikemukakan mulai 1 April 2011;
(ii) Senarai semak untuk kelulusan pelan bangunan telah dikurangkan daripada 81 item kepada 19 item. Senarai semak baharu ini berkuatkuasa mulai 15 Julai 2011;
(iii) Satu proses baharu yang lebih mudah telah dikuatkuasakan pada 15 Julai 2011 yang telah mengurangkan masa yang diambil untuk kelulusan pelan bangunan kepada 37 hari daripada 67 hari sebelumnya; dan
(iv) OSC Online telah diperkenalkan pada Januari
2011 di 10 PBT perintis dan kemudiannya diperluaskan ke 29 PBT lain pada akhir Oktober
2011. Tarikh akhir perlaksanaan OSC Online oleh semua PBT adalah pada Disember 2011.

3. PENDAFTARAN HARTANAH
Kumpulan Fokus Pendaftaran Hartanah (FGRP) sentiasa berusaha untuk meningkatkan ketelusan dan mengurangkan masa yang diambil untuk mendaftar hartanah. Penambahbaikan ini merangkumi proses sebelum, semasa dan pasca pendaftaran iaitu:
(i) Penyeragaman Borang 14A mengikut format yang ditetapkan dalam Kanun Tanah Negara
1965;
(ii) Pelaksanaan pembayaran pendahuluan duti setem dalam tempoh satu hari;
(iii) Pelaksanaan sistem berkomputer bagi pendaftaran hakmilik strata seperti Sistem
Pengurusan Tanah Bersepadu (SPTB) yang digunakan untuk pendaftaran tanah;
(iv) Memperkenalkan sistem pemberitahuan bagi status penyerahan pelanggan yang akan melengkapi sistem manual di Pejabat Tanah; dan
(v) Penyeragaman senarai semak di peringkat permulaan penyerahan permohonan.
Sehingga Disember 2011, daripada 34,837 transaksi bagi pendaftaran hartanah atau pindahmilik tanah,
98.83 peratus telah berjaya diselesaikan dalam masa satu hari. Pendaftaran dalam masa satu hari di tujuh daripada 12 negeri di Semenanjung Malaysia telah mencapai 100 peratus dalam tempoh satu hari. Butiran adalah seperti di Lampiran II.
Pendaftaran pindah milik tanah dalam masa satu hari di Pejabat Tanah Negeri hanya boleh dilaksanakan bagi penyerahan yang layak untuk didaftarkan ( fit for registration ). Pendaftaran pindah milik tanah dalam satu hari ini hanya bagi urusan hartanah bukan strata sahaja. Tempoh satu hari adalah bermula daripada waktu borang pindah milik tanah (Borang 14A) diserahkan di kaunter pejabat Pejabat Tanah sehingga waktu pindah milik tanah tersebut didaftarkan di dalam surat hakmilik berkenaan.
Tempoh pendaftaran dalam masa satu hari di
Pejabat Tanah Negeri juga tidak melibatkan urusan di pihak peguam, penilaian tanah oleh
Jabatan Penilaian dan Perkhidmatan Harta (JPPH) dan bayaran duti setem di Lembaga Hasil Dalam
Negeri (LHDN) yang mana merupakan urusan pra-pendaftaran. Sebaik saja semua urusan prapendaftaran selesai, pindah milik akan didaftarkan dalam tempoh satu hari di mana-mana Pejabat
Tanah negeri.
Selain itu, sebanyak 21 pejabat tanah telah melaksanakan Sistem Biometrik bagi mengelakkan penipuan dan pemalsuan di pejabat tanah.
4. PENGAMBILAN PEKERJA
Prosiding Mahkamah Industri
Projek mahkamah digital telah dilaksanakan pada
November 2010 melibatkan tujuh Pengerusi yang menggunakan alat perakam pandang dengar untuk merekodkan prosiding mahkamah.
Bagi fasa kedua projek tersebut, Mahkamah Industri merancang untuk memasang alat perakam pandang dengar dengan teknologi pengecaman suara untuk mempercepatkan prosiding mahkamah dengan membolehkan bahan bukti dihasilkan secara automatik melalui sistem tersebut.
5. PENGUATKUASAAN KONTRAK e-Filing
Sistem e-Filing (EFS) telah diperkenalkan di
Mahkamah Kuala Lumpur pada Mac 2011 bagi kes-kes sivil untuk meningkatkan kecekapan
Mahkamah. Peningkatan dokumen-dokumen kehakiman telah menyebabkan Pendaftaran
Mahkamah Kuala Lumpur tidak dapat menampung sistem pemfailan, pengedaran dan penyimpanan fail yang cekap untuk kesemua 80 bilik perbicaraan.
EFS membolehkan peguam membuat pendaftaran, pembayaran yuran dan mengemukakan proses permulaan dan dokumen mahkamah secara atas talian.
Sistem Pengurusan Mahkamah (CMS) menyimpan secara terus data elektronik, menghasilkan senarai kausa (cause-list) dan jadual secara automatik dan dalam beberapa minit, kes boleh dicapai secara serentak oleh kerani, pendaftar dan Hakim di Kompleks Mahkamah. Pada masa yang sama, peguam juga boleh mendapatkan dokumen
Mahkamah yang telah mematikan setemnya melalui internet.
Pelaksanaan EFS telah menambahbaik kecekapan
Pendaftar Mahkamah dengan menghapuskan proses mencetak, mengimbas, menyalin semula data dan pengendalian serta penyimpanan kertas-kertas secara manual. Ia juga menjimatkan banyak masa kerana kerani tidak perlu lagi menyemak, memisah, mengimbas, memperaku dan mengindeks setiap dokumen yang diterima dan merekodkan setiap data dalam beberapa buku dan diari.
13

14
EFS juga berguna kepada pemfail kerana sistem ini mudah, fleksibel dan responsif. Penyimpan yang telah berdaftar sebagai pengguna atas talian dengan
EFS boleh memfailkan dokumen mahkamah bilabila masa dari mana-mana lokasi yang mempunyai akses internet. Mereka juga boleh menerima dokumen mahkamah yang disahkan secara digital melalui internet sebaik sahaja diterima oleh pendaftar. EFS juga menyediakan format seragam untuk dokumen mahkamah dan pengiraan yuran mahkamah secara automatik yang sebelum ini berbeza kaedahnya dalam kalangan pendaftar mahkamah lain.
Selepas kejayaan pelaksanaan EFS di Kuala Lumpur,
EFS telah diperluas ke mahkamah-mahkamah yang menggunakan e-filing seperti di Shah Alam,
Georgetown (Pulau Pinang), Johor Bahru dan
Istana Kehakiman (Putrajaya).
Untuk membantu pemfail dan peguam berpindah dari pemfailan manual ke elektronik,
Biro Perkhidmatan telah diwujudkan oleh badan kehakiman di Mahkamah e-filing yang terlibat untuk melaksanakan pengimbasan dan kemasukan data untuk pemfail. Pemfail yang tidak berdaftar sebagai pengguna EFS boleh memperoleh dokumen melalui Portal EFS di lawan sesawang http:// efiling.kehakiman.gov.my. Biro Perkhidmatan juga telah ditubuhkan di Kota Bharu, Kuala Terengganu,
Kuantan, Temerloh, Seremban, Melaka, Muar, Ipoh dan Alor Star bagi membolehkan pemfail di negerinegeri tersebut menghantar dokumen secara elektronik ke Mahkamah yang menggunakan e-filing.
Sehingga 23 November 2011, 239 firma guaman telah berdaftar sebagai pengguna EFS dan telah secara aktif menyimpan dalam talian kira-kira 2,000 set dokumen mahkamah setiap hari. Penggunaan teknologi dalam Mahkamah adalah tidak dapat dielakkan, oleh itu adalah penting bagi pemfail dan peguam-peguam memahami bahawa EFS menawarkan cara yang berdaya maju untuk meningkatkan kecekapan dan operasi mahkamah.
6. PERDAGANGAN RENTAS SEMPADAN
Pengeluaran Permit
Maklumat mengenai Agensi Pengeluar Permit, piagam pelanggan, carta aliran kerja dan pegawai perhubungan untuk Tetingkap Tunggal Negara
(NSW) telah dipaparkan di portal NSW (www.
mytradelink.gov.my). Agensi Pengeluar Permit yang telah menambahbaik piagam pelanggan adalah:
(i) Jabatan Perkhidmatan Farmasi
Sebelum
14 hari bagi permohonan permit
Import
14 hari bagi permohonan permit
Eksport
Penambahbaikan
5 hari bekerja
(pemeriksaan)
3 hari bekerja (tanpa pemeriksaan)
7 hari bekerja
(ii) Lembaga Kenaf dan Tembakau Kebangsaan
Sebelum
4 hari bagi permohonan permit import untuk tembakau mentah
Penambahbaikan
3 hari bekerja
Dokumen Eksport Baharu
Salah satu inisiatif untuk mengurangkan bilangan dokumen import dan eksport adalah melalui penggabungan invois dan senarai pembungkusan.
Inisiatif ini mengurangkan masa yang diambil untuk mengeksport dan memudahkan proses melalui kebolehgunaan data.
Beberapa siri program kesedaran bagi menggalakkan penggunaan dokumen baharu ini masih diteruskan.

Wanita, Keluarga dan Masyarakat;
Kementerian Belia dan Sukan serta Suruhanjaya
Pengangkutan Awam Darat (SPAD).
Kaedah “Guillotine” telah digunakan untuk memansuhkan proses pelesenan yang tidak diperlukan berdasarkan kepada justifikasi perundangan, keperluan dan kecekapan.
Hasilnya, 395 daripada 761 lesen perniagaan telah dikenalpasti untuk dimansuhkan dan dipermudahkan. Lesen yang telah dipermudahkan sedang diperkemas oleh Unit Pemodenan Tadbiran dan Perancangan Pengurusan Malaysia (MAMPU) sebelum ianya dipindahkan ke BLESS. Proses ini akan mencatatkan penjimatan dianggarkan sebanyak
RM729 juta terhadap kos pematuhan pelesenan perniagaan apabila proses ini dilaksanakan sepenuhnya menjelang Jun 2012.
8. PELAKSANAAN KEMUDAHAN PEMBAYARAN
ATAS TALIAN (myBayar)
Inisiatif ini memberi fokus kepada pelaksanaan kemudahan myBayar melalui pelbagai saluran serta mempromosikan penggunaan kemudahan myBayar. Sehingga Disember 2011, terdapat 236
Agensi yang menawarkan 449 perkhidmatan dalam talian melalui portal Agensi-agensi Kerajaan dan bank-bank. Kemudahan myBayar yang disediakan adalah:
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7. PEREKAYASAAN PROSES PELESENAN
PERNIAGAAN (BPR)
Kumpulan Fokus Perekayasaan Pelesenan
Perniagaan (FGBPR) telah menjalankan inisiatif yang telah memberi kesan kepada komuniti perniagaan melalui “Pemodenan Lesen Perniagaan” dengan mengkaji semula semua prosedur berkenaan permohonan lesen perniagaan di 23 kementerian dan agensi.
Langkah ini bertujuan mewujudkan suasana perniagaan yang kondusif dan kompetitif di
Malaysia.
Inisiatif ini telah dijalankan dalam tiga kumpulan.
Maklumat lanjut adalah seperti di Lampiran III.
(i) Kumpulan pertama: Kementerian Kemajuan
Luar Bandar dan Wilayah; Kementerian
Perdagangan Dalam Negeri, Koperasi dan
Kepenggunaan; Kementerian Tenaga,
Teknologi Hijau dan Air; Kementerian
Perusahaan Perladangan dan Komoditi serta Kementerian Wilayah Persekutuan dan
Kesejahteraan Bandar;
(ii) Kumpulan kedua: Kementerian Pelancongan;
Kementerian Pengangkutan, Kementerian
Sumber Asli dan Alam Sekitar; Kementerian
Kesihatan; Kementerian Perumahan dan
Kerajaan Tempatan; Kementerian Kewangan;
Kementerian Sumber Manusia; Kementerian
Sains, Teknologi dan Inovasi dan Kementerian
Penerangan, Komunikasi dan Kebudayaan; dan
(iii) Kumpulan ketiga: Kementerian Kerja Raya;
Kementerian Pelajaran; Kementerian
Pertanian dan Industri Asas Tani; Kementerian
Perdagangan Antarabangsa dan Industri;
Kementerian Pengajian Tinggi; Kementerian
Dalam Negeri; Kementerian Pembangunan
Agensi mengikut
Kategori
Agensi Peringkat
Persekutuan
Syarikat Berkaitan
Kerajaan
Agensi Peringkat
Negeri
Pihak Berkuasa
Tempatan
Universiti
Jumlah
Bilangan
Agensi
Bilangan
Perkhidmatan
92
6
13
110
15
236
Senarai perkhidmatan myBayar adalah seperti di
Lampiran IV.
Usaha yang berterusan telah dijalankan bagi mempromosikan penggunaan kemudahan myBayar melalui media massa, pameran ICT dan program bimbingan. Melalui usaha-usaha tersebut, kadar penggunaan kemudahan myBayar telah meningkat di antara 17 – 30 peratus dalam kalangan agensi yang berurusan dengan orang awam.
223
7
46
148
25
449

16
Kadar penggunaan kemudahan myBayar dalam kalangan golongan muda adalah di antara 44 –
73 peratus terutamanya bagi urusan pembayaran pinjaman kepada Jabatan Perkhidmatan Awam,
Perbadanan Tabung Pendidikan Tinggi Nasional
(PTPTN) dan Kementerian Pengajian Tinggi.
9. URUSAN HALAL
Harmonisasi Pensijilan Halal Malaysia melalui
Persijilan Bersama antara Jabatan Kemajuan
Islam Malaysia (JAKIM) dan Jabatan Agama
Islam Negeri (JAIN/MAIN)
JAKIM dan JAIN/MAIN telah bersetuju untuk menyeragamkan Pengurusan Persijilan Halal melalui persijilan bersama antara JAKIM dan JAIN/MAIN.
Melalui pelaksanaan mekanisma ini, JAKIM dan
JAIN/MAIN telah memulakan satu sistem tunggal bagi persijilan halal, piawaian halal dengan satu sijil dan logo.
Inisiatif ini diambil bagi memperluaskan penggunaan aplikasi sistem e-Halal yang telah dilaksanakan oleh JAKIM sejak tahun 2007 di seluruh negeri di Malaysia.
Sistem ini kemudiannya telah turut dilaksanakan oleh Majlis Agama Islam Negeri Pulau Pinang pada
2010 dan seterusnya di Melaka, Negeri Sembilan,
Sabah dan Johor pada 2011. Projek tersebut akan diperluaskan ke negeri-negeri lain seperti Selangor,
Pahang, Kelantan, Terengganu, Perak, Kedah,
Perlis dan Sarawak dan dijangka selesai pada penghujung tahun 2012.
Mengurangkan masa yang diperlukan untuk memproses permohonan sijil Halal yang baharu
Masa yang diperlukan untuk memproses permohonan sijil Halal yang baru telah dikurangkan kepada 30 hari berbanding 90 hari sebelumnya, setelah yuran persijilan diterima. Proses baharu ini telah pun diserapkan ke dalam Piagam
Pelanggan.
Program Latihan
JAKIM dengan kerjasama Perbadanan
Pembangunan Industri Halal (HDC) telah mengambil inisiatif untuk terus meningkatkan kapasiti JAKIM bagi menyediakan perkhidmatan persijilan yang lebih pantas.
10. KECEKAPAN SEKTOR SWASTA
Seminar Kecekapan Sektor Swasta dan
Kepenggunaan
Sejajar dengan aspirasi Kerajaan untuk memperbaiki penyampaian perkhidmatan perniagaan, Seminar
Kecekapan Sektor Swasta dan Kepenggunaan telah diadakan pada 24 Mac 2011.
Objektif seminar ini adalah untuk meningkatkan kesedaran sektor swasta tentang hubungan antara kecekapan sektor swasta dan kepenggunaan, serta untuk menggalakkan sektor swasta memperbaiki sistem penyampaian mereka. Ini adalah selaras dengan Agenda Nasional ke arah mencapai ekonomi berpendapatan tinggi.
Beberapa isu yang telah diketengahkan semasa seminar adalah:
(i) Hak pengguna dan perlindungan;
(ii) Kepentingan kepuasan pelanggan dalam perniagaan;
(iii) Sektor swasta sebagai enjin pertumbuhan ekonomi;
(iv) Kelewatan respon dalam aduan pelanggan;
(v) Penurunan dalam etika perniagaan; dan
(vi) Peningkatan dalam penipuan kad kredit dan sewa beli.
Perbankan dan Insuran
Penambahbaikan dalam sektor perbankan dan insuran adalah:
(i) Mulai 1 Ogos 2011, semua syarikat insuran dikehendaki mengisytiharkan nilai insuran kenderaan secara bertulis untuk memastikan pengguna dimaklumkan nilai pasaran sesuai untuk kenderaan mereka. Ini adalah untuk menangani masalah terlebih atau terkurang nilai dalam menginsurankan kenderaan.
Harga pasaran semasa adalah berdasarkan
Sistem ISM Automobile Business Intelligence atau lain-lain pangkalan data penilaian kenderaan yang boleh dipercayai. Ini akan tertera pada notis pembaharuan; dan
(ii) Masa diambil untuk adjudikasi telah dikurangkan di antara 1 hingga 8 hari dan proses stamping boleh dilaksanakan secara dalam talian.
Utiliti
Pada tahun 2011, Tenaga Nasional Berhad (TNB) telah melancarkan beberapa program publisiti bagi membanteras kecurian elektrik. Iklan bertajuk
“Pastikan meter anda tidak diubah” telah diterbitkan pada 14 Oktober 2011.
11. DEWAN BANDARAYA KUALA LUMPUR (DBKL)
Dewan Bandaraya Kuala Lumpur telah dipilih oleh PEMUDAH pada September 2011 sebagai
‘anak angkat’ untuk mencontohi kejayaan Majlis
Perbandaran Ampang Jaya yang telah dijadikan sebagai ‘projek anak angkat’ pada tahun 2007.
Melalui Pasukan Petugas Khas DBKL-PEMUDAH, beberapa inisiatif telah dikenalpasti untuk meningkatkan kecekapan aliran trafik, memperbaiki infrastruktur dan meningkatkan penguatkuasaan dalam usaha membanteras penjaja/perniagaan haram.
Antara inisiatif utama ialah pengenalan mekanisme pemantauan pintar yang dikenali sebagai “ Eye
Zoom ” untuk mengatasi masalah kesesakan lalulintas yang disebabkan oleh aktiviti letak kereta berganda “ double parking ” serta aktiviti memuat dan memunggah barang yang tidak mengikut tempat dan masa. Sistem ini akan dipantau melalui
CCTV yang dipasang di kawasan yang dikenalpasti dan dilengkapi dengan sistem audio yang boleh didengar dalam jarak lingkungan 50 meter. Sistem ini juga akan digunakan untuk memantau masalah gejala sosial/jenayah, akitiviti penjaja di laluan penjalan kaki dan pembuangan sampah.

1. PENGAMBILAN PEKERJA
Akta Majlis Konsultasi Gaji Kebangsaan 2011
Akta Majlis Konsultasi Gaji Kebangsaan 2011 (Akta
732) telah berkuatkuasa pada 23 September 2011.
Akta 732 bertujuan ke arah penubuhan Majlis
Konsultasi Gaji Kebangsaan yang bertanggungjawab menjalankan kajian ke atas hal-hal berkaitan gaji minima serta mengesyorkan kepada Kerajaan mengenai penyelarasan gaji minima.
Dari segi penentuan upah kadar minimum, antara lainnya, kriteria yang diambil kira adalah garis kemiskinan pendapatan, perubahan dalam Indeks
Harga Pengguna (CPI), produktiviti dan kadar pengangguran yang sebenar.
2. PEMBAYARAN CUKAI
Keputusan dasar mengenai isu-isu untuk memperbaiki sistem cukai pendapatan telah diluluskan oleh
Kementerian Kewangan adalah seperti berikut:
(i) Pampasan ke atas kelewatan pengembalian balik cukai sebanyak dua peratus (setahun) untuk setiap hari bagi pembayaran balik lewat cukai terlebih bayar kepada Lembaga
Hasil Dalam Negeri (LHDN). Pampasan itu akan dibayar selepas 90 hari dari tarikh tamat tempoh untuk e-filing dan selepas 120 hari dari tarikh akhir pemfailan manual; dan
(ii) Pengurangan tempoh masa audit cukai boleh dilaksanakan kepada lima tahun dari enam tahun sebelumnya, berkuatkuasa tahun taksiran 2013.
Rang Undang-Undang Kerja (Pindaan) 2011
Rang Undang-Undang Kerja (Pindaan) telah diluluskan oleh Parlimen pada bulan Disember 2011.
Rang Undang-undang ini telah membuat 28 pindaan kepada peruntukan-peruntukan yang sedia ada, menambah 17 peruntukan baru dan memansuhkan dua peruntukan yang sedia ada. Pindaan telah dilakukan untuk memastikan undang-undang adalah selaras dengan keperluan semasa dan untuk mengukuhkan aktiviti-aktiviti penguatkuasaan.
Antara pindaan-pindaan tersebut ialah:
(i) Definisi baharu kepada kontraktor buruh untuk memperjelaskan hubungan antara kontraktor utama dan sub-kontraktor yang membekalkan buruh;
(ii) Peruntukan bahru untuk menangani insiden gangguan seksual di tempat kerja serta pemakaian peruntukan ini ke atas semua pekerja;
(iii) Fleksibiliti masa bayaran untuk elaun lebih masa oleh majikan;
(iv) Kemasukan Hari Malaysia sebagai cuti umum wajib;
(v) Bayaran upah melalui akaun bank (termasuk upah untuk pembantu rumah);
(vi) Perlindungan materniti kepada semua pekerja wanita; dan
(vii) Perluasan skop liputan kepada pekerja berpendapatan sehingga RM2,000 daripada
RM1,500 sebelumnya.
Dengan perluasan skop ini, bilangan pekerja yang dilindungi di bawah Akta akan meningkat dari 50 hingga 70 peratus.
Tahun
2009
2010
2011
2009– 2011
Bilangan Projek
Semasa Baharu
144
133
110
144
4
13
6
23
Jumlah
148
146
116
167
Dalam
87 (59%)
50 (34%)
22 (19%)
22 (13%)
3. LIBERALISASI PERKHIDMATAN
17 sub-sektor perkhidmatan telah dikenalpasti bagi pakej kedua liberalisasi autonomi sektor perkhidmatan, antaranya:
(i) Perkhidmatan Hospital Swasta;
(ii) Perkhidmatan Pakar Perubatan dan Pergigian;
(iii) Perkhidmatan Seni Bina;
(iv) Perkhidmatan Kejuruteraan;
(v) Perkhidmatan Perakaunan dan Percukaian;
(vi) Perkhidmatan Perundangan;
(vii) Perkhidmatan Kurier;
(viii) Perkhidmatan Pendidikan dan Latihan; dan
(ix) Perkhidmatan Telekomunikasi.
Pakej liberalisasi ini merupakan satu pakej yang komprehensif merangkumi insentif bina upaya dan program promosi bagi sektor yang terlibat. Liberalisasi
17 sub-sektor perkhidmatan ini akan dilaksanakan secara berperingkat pada tahun 2012 dan akan membenarkan pegangan ekuiti asing sehingga 100 peratus dalam sub-sektor tertentu.
4. PROJEK PERUMAHAN TERBENGKALAI
Pada tahun 2011, Pasukan Petugas Khas
Projek Perumahan Terbengkalai telah berjaya menyelesaikan 32 projek rumah terbengkalai.
Baki 62 projek perumahan terbengkalai sedang dipulihkan di pelbagai peringkat pemulihan
(melibatkan 26,486 unit dan 17,400 pembeli) manakala 22 projek lagi masih dalam peringkat perancangan untuk dipulihkan oleh pemaju yang telah dikenalpasti oleh Kerajaan.
Status Kemajuan
Perancangan
46 (31%)
60 (41%)
62 (53%)
62 (37%)
Tindakan/Selesai
15 (10%)
36 (25%)
32 (28%)
83 (50%)
17

18
Inisiatif lain yang telah dilaksanakan bagi membendung projek perumahan terbengkalai adalah:
(i) Pelaksanaan sepenuhnya Konsep Bina
Kemudian Jual ( Build-Then-Sell (BTS)) oleh pemaju perumahan berlesen menjelang tahun 2015 melalui pembiayaan perumahan berlandaskan syariah kepada pembeli; dan
(ii) Pindaan kepada Akta Pemajuan Perumahan
(Kawalan dan Pelesenan) 1966 (Akta 118) yang merangkumi beberapa pindaan peruntukan seperti berikut:
(a) Peningkatan dalam deposit daripada
RM200,000 kepada tiga peratus daripada jumlah anggaran kos pembangunan fizikal yang juga termasuk yuran professional untuk Akaun Pembangunan Perumahan
(HDA); and
(b) Pembeli rumah diberi pilihan untuk membatalkan Perjanjian Jual Beli (SPA) sekiranya tiada kemajuan di tapak dalam tempoh enam bulan dari tarikh perjanjian ditandatangani;
(c) Meluaskan skop Tribunal Tuntutan Pembeli
Rumah (TTPR) bagi membolehkan pembeli rumah membuat tuntutan ganti rugi daripada pemaju projek perumahan yang tidak berlesen;
(d) Mengenakan penalti maksimum sebanyak
RM50,000 daripada RM20,000 sebelumnya bagi kesalahan yang dibuat oleh pemaju di bawah mana-mana peruntukan di bawah Akta 118;
(e) Mendakwa pemaju yang bertangggungjawab ke atas projek-projek rumah terbengkalai; dan
(f) Definisi ‘Pemaju Perumahan’ telah diperluaskan merangkumi pelikuidasi di mana peranan mereka adalah untuk memulih semula projek terbengkalai sekiranya syarikat dalam penggulungan.
Senarai pemaju yang disenarai hitam dan projek perumahan yang bermasalah dipaparkan di laman sesawang Kementerian Perumahan dan Kerajaan
Tempatan (www.kpkt.gov.my).
5. HAL-HAL IMIGRESEN
Untuk membantu dan menarik lebih ramai pekerja mahir asing ke Malaysia, Jabatan Imigresen memperkenalkan inisiatif-inisiatif baharu iaitu:
(i) Pengenalan Pas Pemastautin yang membenarkan pemegang pas menetap dan bekerja di Malaysia sehingga 10 tahun, bermula 1 April 2011;
(ii) Pemansuhan kelulusan maksimum 10 tahun untuk pas penggajian bagi jawatan-jawatan
Eksekutif dan lima tahun bagi jawatan bukan eksekutif;
(iii) Penghapusan keperluan understudy bagi kesemua kategori jawatan pegawai dagang dan menghadkan selama 10 tahun ke atas pas pekerja;
(iv) Pelaksanaan pasca audit selepas kelulusan dan penguatkuasaan ke atas pengeluaran pas pegawai dagang secara automatik;
(v) Perlanjutan Permit Kerja untuk pekerja tidak mahir sementara tidak mahir selama 5+5
(tahunan) bermula 1 April 2011;
(vi) Pengenalan Sistem Biometrik bagi pekerja asing di bawah Program 6P;
(vii) Pengeluaran Pas Pelajar Antarabangsa;
(viii) Mempercepatkan pengeluaran visa kepada pesakit asing di bawah Program Majlis
Pelancongan Perubatan Malaysia (MHTC); dan
(ix) Penambahbaikan Prosedur Operasi Standard
(SOP) serbuan.
Bagi meningkatkan lagi Returning Expert Programme
(REP), Jabatan Imigresen dengan kerjasama Talent
Corporation Malaysia (TalentCorp) telah mengambil pelbagai inisiatif termasuk:
(i) Pengeluaran Pas Pemastautin kepada bekas rakyat Malaysia atau anak kepada bekas rakyat Malaysia yang bermastautin di Malaysia atau di luar negara atau usahawan asing;
(ii) Pemberian permit pekerja secara automatik kepada pasangan pegawai dagang;
(iii) Pengeluaran Pas Penggajian kepada graduan asing yang cemerlang dari universiti tempatan;
(iv) Pengeluaran Permit Kerja kepada graduan asing yang baru tamat pengajian dan pelatih asing dari institusi tempatan dan bakat asing yang berpengalaman dari rantau ini berdasarkan permintaan;
(v) Perlanjutan tempoh Pas Kerja ke lima tahun dari dua tahun sebelumnya;
(vi) Pelaksanaan pasca audit selepas kelulusan dan penguatkuasaan dengan kerjasama
LHDN dan Suruhanjaya Syarikat Malaysia
(SSM); dan
(vii) Pengenalan kategori baharu bagi Pas
Penggajian untuk kurang daripada tempoh dua tahun atau pendapatan sebulan kurang daripada RM5,000 sebulan untuk bakat-bakat tertentu.

1. MEMULAKAN PERNIAGAAN
BLESS
BLESS Fasa II dan III telah dimulakan pada Mei 2011 dan dijadual akan siap sepenuhnya pada November
2013. Perancangan Fasa II dan III akan merangkumi 73 agensi dan lebih kurang 350 lesen/ permit/ kelulusan dan menggabungkan beberapa penambahbaikan dari Fasa I termasuk berikut:
(i) Permohonan bagi pembaharuan lesen/ permit/ kelulusan;
(ii) Pertambahan lesen dengan kemasukan lima sektor lagi termasuk pelancongan kesihatan, pendidikan dan latihan, logistik dan perdagangan pengedaran;
(iii) Membolehkan pemohon individu dan pemohon yang berdaftar dengan SSM, Pendaftar
Pertubuhan (ROS) atau Suruhanjaya Koperasi untuk memohon lesen/permit/ kelulusan melalui
BLESS;
(iv) Pengantaraan BLESS dengan sistem atas talian yang dikendalikan oleh agensi lain; dan
(v) Pengunaan BLESS ke seluruh Semenanjung
Malaysia.
2. PENDAFTARAN HARTANAH myForms
Bagi meningkatkan kepantasan proses pendaftaran hartanah, Pejabat Tanah dan Galian Kuala Lumpur telah memperkenalkan myForms untuk mengurangkan tempoh masa yang diambil bagi memasukkan data.
Sistem ini mula dilancarkan pada bulan Januari
2012.
Selain itu, seramai 30 Pentadbir Tanah telah menggunakan perkhidmatan pemberitahuan melalui e-mel bagi memaklumkan pemohon atau peguam status permohonan pendaftaran supaya dokumen hakmilik tanah dapat diambil di Pejabat Tanah.
3. PEMBAYARAN CUKAI
Kementerian Kewangan sedang meneliti pilihan bagi pengecualian memfailkan penyata cukai untuk individu yang mempunyai satu sumber pendapatan.
Pembayar cukai individu yang mempunyai satu sumber pendapatan akan diberi pilihan untuk tidak memfailkan penyata cukai mulai tahun taksiran 2013.
Ke arah meningkatkan kecekapan pembayaran cukai, cadangan untuk menyeragamkan bayaran bagi KWSP, PERKESO dan PSMB kepada satu tarikh pembayaran (15hb bagi bulan berikutnya) telah dikemukakan. Dasar Pembayaran Tunggal akan mengurangkan beban pentadbiran yang dihadapi majikan.
4. PENGUATKUASAAN KONTRAK
Piagam Pelanggan
Badan kehakiman bekerjasama Perbadanan
Produktiviti Malaysia (MPC) untuk membangunkan
Piagam Pelanggan ini. Tujuan utama Piagam
Pelanggan ini adalah untuk menyeragamkan jangka masa bagi memproses dokumen mahkamah dan penjadualan kes-kes.
Deraf pertama Piagam Pelanggan ini telah disediakan oleh Mahkamah Kuala Lumpur dan telah diedarkan ke negeri-negeri yang berkongsi amalan seragam dan kepatuhan masa. Piagam Pelanggan ini akan diterbitkan pada Januari 2012 dan pelaksanaan ke seluruh negara akan dipantau dengan rapi.
5. PERDAGANGAN RENTAS SEMPADAN
Penyeragaman Aliran Proses Import dan Eksport
Inisiatif ini bertujuan untuk membangunkan aliran proses import dan eksport yang seragam di pelabuhanpelabuhan utama di Malaysia. Ini bagi membantu para pedagang dan mengurangkan masa yang diambil untuk mengimport dan mengeksport.
Enam pelabuhan utama yang akan terlibat di dalam pelaksanaan inisiatif ini adalah:
(i) Pelabuhan Klang
(ii) Pelabuhan Tanjung Pelepas;
(iii) Pelabuhan Pulau Pinang;
(iv) Pelabuhan Kemaman;
(v) Pelabuhan Kuantan; dan
(vi) Pelabuhan Bintulu.
Fasa pertama inisiatif ini melibatkan sesi konsultasi bersama pihak berkuasa pelabuhan, pengendali pelabuhan, industri tempatan dan pihak-pihak yang berkepentingan. Sesi konsultasi ini diadakan adalah untuk:
(i) Mendapatkan pemahaman yang lebih jelas mengenai aktiviti-aktiviti perniagaan pelabuhan, proses kerja individu, keperluan industri tempatan dan halangan-halangan yang dihadapi;
(ii) Membuat pembandingan aliran proses import dan eksport di setiap pelabuhan dengan aliran proses di Pelabuhan Klang;
(iii) Mengenalpasti dan mengguna pakai amalan terbaik aliran proses import/eksport; dan
(iv) Tindakan susulan berdasarkan kepada hasil sesi konsultasi ini akan dilaksanakan bermula April
2012.
Inisiatif ini dijangka selesai pada bulan September
2012.
Inisiatif Meningkatkan Kecekapan Pihak
Berkepentingan Dalam Logistik Menggunakan
Kaedah Six Sigma.
Projek ini bertujuan meningkatkan kecekapan proses perniagaan import/eksport di sepanjang rantaian logistik iaitu pengeksport, pengimport, syarikat-syarikat logistik, penghantar kargo, Kastam,
Agensi Pengeluar Permit, bank dan pengendali pelabuhan. Dua penambahbaikan yang disasarkan adalah pengurangan masa dan bilangan dokumen yang diperlukan bagi tujuan import dan eksport di
Malaysia.
Inisiatif ini memberi fokus kepada peringkat penyediaan dokumen kerana ini merupakan penyumbang utama kepada jumlah masa yang diambil daripada empat peringkat yang terlibat di sepanjang aliran proses import dan eksport. Faktor lain yang akan dikaji adalah jangka masa kelulusan yang diambil untuk mengeluarkan permit oleh Agensi
Pengeluar Permit.
19

20
Projek ini dijangka selesai pada bulan Februari
2012 dan penambahbaikan akan dilaksanakan berdasarkan cadangan dan hasil kajian projek ini.
6. PELAKSANAAN KEMUDAHAN PEMBAYARAN
SECARA ATAS TALIAN (myBayar)
Pelaksanaan kemudahan myBayar dalam sektor awam telah dipertingkatkan melalui Pelan Strategik myBayar (2010 - 2015) dengan lima teras seperti berikut:
(i) Transformasi penyampaian perkhidmatan myBayar;
(ii) Memantap dan mengukuhkan perkhidmatan myBayar;
(iii) Kerjasama strategik antara Syarikat Berkaitan
Kerajaan (GLC) dan sektor swasta;
(iv) Pemantauan dan pengiktirafan perkhidmatan myBayar; dan
(v) Mewujudkan kesedaran, promosi dan insentif untuk perkhidmatan myBayar.
Sejajar dengan perkembangan teknologi baru,
Kerajaan juga telah memulakan saluran mudah alih myBayar melalui telefon bimbit dan komputer tablet. Ekosistem pembayaran mudah alih yang dibangunkan oleh Bank Negara Malaysia berdasarkan teknologi Data Perkhidmatan Tambahan
Tidak Berstruktur (USSD) dengan kerjasama bankbank dan syarikat-syarikat telekomunikasi.
Di bawah Rancangan Malaysia Ke-10, inisiatif
Kerajaan Bergerak (MyMobile) akan dilaksanakan.
Kemudahan pembayaran mudah alih akan dibangunkan melalui projek-projek perintis di Dewan
Bandaraya Kuala Lumpur (DBKL) dan PTPTN pada suku pertama tahun 2012. Kemudahan ini akan diperluaskan kepada 20 agensi lain menjelang akhir 2012.
Inisiatif-inisiatif yang diterajui Kerajaan ini dijangka dapat memacu penggunaan myBayar oleh sektor awam ke tahap penggunaan yang diingini iaitu sebanyak 90 peratus di tahun-tahun akan datang.
7. DEWAN BANDARAYA KUALA LUMPUR (DBKL)
Dewan Bandaraya Kuala Lumpur (DBKL) terus melaksanakan inisiatif-inisiatif baru di bawah
Pasukan Petugas Khas DBKL-PEMUDAH untuk menjadikan Kuala Lumpur Bandaraya bertaraf dunia yang akan memberi manfaat kepada rakyat, usahawan, ahli perniagaan dan pelawat. Inisiatifinisiatif ini termasuk:
(i) Mengenalpasti persimpangan kritikal dan menempatkan pegawai penguatkuasa di semua persimpangan tersebut;
(ii) Menghadkan kenderaan berat dari memasuki pusat bandar pada waktu puncak kecuali kenderaan yang melakukan kerjakerja penyelenggaraan. Sekatan kepada kenderaan berat daripada memasuki pusat bandar bermula di lebuh raya seperti berikut:
(a) KM 9.3 (Shah Alam) – KM 31.0 (Jalan
Duta), NKVE (dua hala);
(b) KM 456.05 (Sungai Buloh) – KM 459.32
(Bukit Lanjan), Lebuhraya Utara-Selatan
(dua hala); dan
(c) KM 5.6 (Sungai Rasah) – KM19.20 (Subang
Jaya), Lebuhraya Persekutuan
(iii) Mengenakan penalti berat kepada pemilik kenderaan yang menyebabkan kesesakan lalulintas;
(iv) Memperkenalkan peraturan baru mengenai belok kiri pada lampu merah di lampu isyarat
Jalan Raja Laut ke Jalan Sultan Ismail. Ini akan diperluaskan lagi ke kawasan- kawasan strategik lain. Inisiatif ini telah dilaksanakan di
Putrajaya;
(v) Menyediakan perkhidmatan bas pengantara kepada pengangkutan rel pada waktu puncak;
(vi) Memperkenalkan “Zon Motosikal” dipersimpangan yang ditetapkan untuk memudahkan pejalan kaki melintas dan memastikan keselamatan mereka;
(vii) Melencongkan kenderaan yang menyekat aliran lalulintas di dalam kawasan petak kuning di kawasan strategik;
(viii) Pemasangan CCTV di kawasan yang mempunyai kadar jenayah yang tinggi; dan
(ix) Mengalakkan penggunaan pengangkutan awam melalui “Hari Pengangkutan Awam” atau kempen “Hari Bebas Kereta”.

8. PEREKAYASAAN PELESENAN PERNIAGAAN
Initiatif yang akan dilaksanakan oleh FGBPR pada tahun 2012 adalah:
(i) Memperkemas dan memudahkan proses pelesenan perniagaan dengan menggunakan kaedah BPR;
(ii) Menyelaras dan memantau pelaksanaan program pembaharuan di seluruh kementerian dan agensi; dan
(iii) Mengabungkan lesen yang distruktur semula untuk pendaftaran atas talian ke dalam
BLESS.
9. KECEKAPAN SEKTOR SWASTA
Perbankan dan Insuran
Inisiatif untuk mengukuhkan kecekapan industri perbankan dan insuran pada 2012 adalah untuk:
(i) Mengkaji semula keperluan untuk melantik tiga peguam dalam melaksanakan Perjanjian
Jual Beli (SPA) dan kemungkinan melantik hanya seorang peguam;
(ii) Membenarkan pemindahan pinjaman dari satu bank ke bank lain sama seperti menukar operator telefon bimbit;
(iii) Menggalakkan bank untuk melantik peguam rasmi bagi meningkatkan kecekapan pemindahan tanah;
(iv) Menetapkan satu skala untuk penetapan nilai diinsuranskan untuk kereta dan harta bagi memastikan syarikat insurans mematuhi skala yang ditetapkan;
(v) Mengawal etika perniagaan, melindungi pengguna dan mengenakan penalti ke atas bank atas salah laku di bawah akta baharu iaitu Akta Perkhidmatan Kewangan 2012;
(vi) Menyeragamkan dokumentasi pinjaman yang akan, antara lainnya, mengurangkan penglibatan peguam dalam sesuatu permohonan pinjaman.
Utiliti
Bermula 2012, TNB akan memberi bantuan sementara menyelesaikan masalah pendawaian dalaman yang dihadapi oleh pelanggan seperti gangguan sementara (tripping). Pelanggan boleh melayari laman sesawang TNB atau Suruhanjaya
Tenaga (ST) untuk mendapatkan senarai kontraktor pendawaian yang diiktiraf oleh ST bagi mendapatkan perkhidmatan.
10. PELANCONGAN PERUBATAN
PEMUDAH membantu Majlis Pelancongan Perubatan
Malaysia (MHTC) untuk mempertingkatkan pembangunan pelancongan perubatan di
Malaysia. Inisiatif yang telah diambil adalah:
(i) Membangunkan Prosedur Operasi Standard mengariskan prosedur kemasukan warga pesakit ke dalam negara;
(ii) Menyediakan kemudahan Visa Ketibaan
(VOA) kepada pesakit warga asing bagi keskes kecemasan;
(iii) Mewujudkan kriteria bagi pendaftaran atau pelesenan fasilitator kesihatan untuk kelulusan secara pukal pesakit warga asing ke negara ini; dan
(iv) Menyediakan Lorong Khas Imigresen untuk pesakit warga asing.
11. URUSAN HALAL
Integrasi sistem e-Halal dengan Kod Sistem Maklumat
Produk Elektronik (EPCIS) yang diperkenalkan tahun lepas telah memasuki Fasa ke-II pembangunan.
Projek kerjasama antara JAKIM dan Suruhanjaya
Komunikasi & Multimedia Malaysia (SKMM) ini bertujuan untuk mencapai sasaran menjelang
2012, antara lain termasuk:
(i) Pemeteraian Memorandum Persefahaman
(MoU) antara Suruhanjaya Komunikasi dan
Multimedia Malaysia (SKMM) dan JAKIM bagi membolehkan organisasi Makanan
Halal asing yang bertauliah meningkatkan penggunaan pensijilan JAKIM sebagai standard antarabangsa bersama-sama dengan kebolehkesanan. Seterusnya, SKMM bercadang membentuk jawatankuasa bersama dengan JAKIM dan Jabatan
Perkhidmatan Veterinar (JPV), Kementerian
Kesihatan (KKM) untuk memulakan kebolehkesanan antarabangsa yang menggunakan EPCIS dan pensijilan JAKIM menggunakan Radio Frequency Identification
(RFID);
(ii) Pelaksanaan projek perintis serta cadangan
MoU untuk menubuhkan platform kebolehkesanan RFID antarabangsa yang pertama untuk Makanan Halal dengan wilayah autonomi Ningxia di bahagian utara
China;
(iii) Pemeteraian MoU dengan KKM untuk memulakan tag sarang burung yang merangkumi persijilan Titik Kawalan Kritikal dan
Analisis Bahaya (HACCP) dan sijil-sijil kesihatan lain bagi tujuan eksport sarang burung. MOU tersebut turut membolehkan Kerajaan untuk memulakan satu sistem pendaftaran RFID bagi premis makanan sebagaimana yang ditakrifkan di bawah Akta Makanan 1993;
(iv) Penambahan lebih banyak barang-barang makanan seperti daging lembu dan daging kambing import dari Australia, New Zealand dan India ke dalam sistem kebolehkesanan
Halal antarabangsa.
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22
1. PENGAMBILAN PEKERJA
Definisi Standard Gaji
Kementerian Sumber Manusia secara berterusan melaksanakan sesi perjumpaan bersama pihakpihak yang berkepentingan bagi membincangkan definisi gaji berdasarkan Akta Pekerja 1955, Akta
Kumpulan Simpanan Wang Pekerja (KWSP) 1991,
Akta Keselamatan Sosial Pekerja (SOCSO) 1969 dan Akta Pembangunan Sumber Manusia Berhad
(PSMB), 2001. Objektifnya adalah untuk:
(i) Memudah dan membantu majikan dalam pengiraan caruman kepada KWSP, SOCSO dan PSMB;
(ii) Memudahkan pengiraan Kadar Gaji Biasa
(OPR) di bawah Akta Pekerja 1955;
(iii) Memperkukuhkan jaringan keselamatan sosial khasnya untuk simpanan hari tua; dan
(iv) Memperkukuhkan sistem penyampaian perkhidmatan dan penguatkuasaan oleh agensi-agensi Kerajaan.
Rang Undang-undang Umur Persaraan Minimum
Rang Undang-undang Umur Persaraan Minimum akan menentukan umur persaraan minimum perkerja di sektor swasta dan pengecualian terhadap kategori-kategori tertentu serta jenis pekerjaan.
Rang Undang-undang ini dijangka akan diserahkan kepada Jabatan Peguam Negara pada Jun 2012.
Akta Perhubungan Perusahaan 1967
Akta Perhubungan Perusahaan 1967 (Akta
1977) sedang dipinda bagi memendekkan serta memudahkan proses resolusi pertikaian perdagangan dan rujukan kes ke Mahkamah
Perusahaan untuk pendengaran. Deraf pindaan ini disasar untuk dikemukakan kepada Jabatan
Peguam Negara pada Jun 2012.
Liberalisasi Permit/Lesen di bawah Perundangan
Buruh
KSM sedang mengkaji pengeluaran permit / lesen di bawah undang-undang buruh. Terdapat 20 permit
/ lesen yang telah dikenal pasti akan dimansuhkan atau dipermudahkan di bawah pelbagai undangundang buruh iaitu:
(i) Akta Pekerjaan 1955
• 10 permit yang dicadangkan untuk
dimansuhkan.
(ii) Akta Kanak-kanak dan Orang Muda
(Pekerjaan) 1966
• Satu permit yang dicadangkan akan
dimansuhkan;
• Satu permit yang dicadangkan untuk
dipermudahkan.
(iii) Akta Agensi Pekerjaan Swasta
• Satu lesen yang dicadangkan untuk
dimansuhkan dan digantikan dengan
pendaftaran.
(iv) Akta Kilang dan Jentera 1967
• Dua permit yang dicadangkan untuk
dipermudahkan.
(v) Akta Standard Minimum Perumahan dan
Kemudahan Asas 1990
• 5 permit yang dicadangkan untuk
dimansuhkan.
2. PENUTUPAN PERNIAGAAN
Undang-undang Insolvensi Tunggal
Sebagai inisiatif untuk mewujudkan satu undangundang insolvensi tunggal, deraf rang undangundang Insolvensi telah disediakan oleh Kumpulan
Fokus Penutupan Perniagaan (FGCP) dan
Jabatan Insolvensi Malaysia (MdI). Rang undangundang yang dimuktamadkan akan menyatukan undang-undang sedia ada dan memperkenalkan peruntukan baru bagi pembaharuan landskap dalam insolvensi.
3. PERDAGANGAN RENTAS SEMPADAN
Kumpulan Fokus Perdagangan Rentas Sempadan
(FGTAB) juga sentiasa memantau aduan-aduan mengenai caj-caj dan yuran yang dikenakan oleh syarikat-syarikat logistik dan akan mengambil langkah untuk meningkatkan ketelusan dengan memastikan caj-caj serta yuran yang dikenakan disenarai di laman sesawang masing-masing.
4. RANG UNDANG-UNDANG PEMBAYARAN DAN
ADJUDIKASI INDUSTRI PEMBINAAN
PEMUDAH telah membantu ke arah memuktamadkan
Rang Undang-undang Pembayaran dan Adjudikasi
Industri Pembinaan (CIPA) 2011.
Rang Undang-undang ini akan memudahkan pembayaran yang tetap dan tepat pada masanya, menyediakan satu mekanisme untuk penyelesaian pertikaian yang cepat melalui adjudikasi serta remedi bagi mendapatkan pembayaran dalam industri pembinaan.
Rang Undang-undang ini akan meliputi kontrak untuk kerja binaan, pembekal pembinaan dan perkhidmatan perundingan. Akta ini dijangka berkuatkuasa menjelang akhir 2012.

5. PROJEK PERUMAHAN TERBENGKALAI
Di antara penambaikan dasar dan lain-lain inisiatif yang dikenalpasti oleh Kementerian Perumahan dan
Kerajaan Tempatan (KPKT) bagi mengurangkan dan menghalang potensi berlakunya projek perumahan terbengkalai ini adalah seperti berikut:
(i) Skim Insuran Perumahan/Skim Jaminan; dan
(ii) Penyerahan milikan kosong dan pindah milik tanah dilaksanakan secara serentak dengan meminda jadual pembayaran di dalam Akta
118 dan lain-lain akta yang berkaitan.
6. DASAR PERSAINGAN
Suruhanjaya Persaingan Malaysia (MyCC) akan menganjurkan pelbagai program pada tahun 2012 bagi meningkatkan pemahaman mengenai Dasar
Persaingan 2010.
Pelbagai garis panduan akan diterbitkan bagi membantu pihak-pihak berkepentingan memahami peruntukan-peruntukan serta terminologi Dasar tersebut. Konsultansi umum dengan masyarakat umum telah diadakan pada Disember 2011 untuk mendapatkan pandangan serta komen. Butiran lanjut mengenai konsultasi tersebut boleh diperolehi melalui laman sesawang MyCC (www.mycc.gov.
my).
7. PENDAFTARAN HARTANAH
Kajian Semula Kanun Tanah Negara
Kajian semula ke atas Kanun Tanah Negara
(KTN) adalah bagi mengurangkan bilangan kes penipuan atau pemalsuan transaksi tanah melalui pengawalan undang-undang dan peningkatan tahap keselamatan bagi pendaftaran tanah.
Cadangan semakan ialah:
(i) Pengenalan kepada Sijil Kebenaran (CoC) bagi mengawal ketelusan akuan dalam transaksi tanah;
(ii) Penyelitan definisi “Penipuan dan Pemalsuan” sebagai tafsiran kesalahan jenayah;
(iii) Kebenaran pemilik tanah untuk memohon pernyataan kaveat pendaftar bagi melindungi pemilik daripada penipuan dan pemalsuan di dalam urusan hartanah;
(iv) Peruntukan dana jaminan bagi memberi ganti rugi kepada mangsa-mangsa penipuan transaksi tanah; dan
(v) Penyelarasan borang-borang berkanun di dalam KTN kepada format yang lebih mudah dan mesra pengguna.
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24
PEMUDAH Challenge bertujuan untuk memberi landasan kepada orang awam untuk menyalurkan cadangan dan mengenalpasti peraturan/undangundang/lesen yang telah lapuk dan tidak lagi relevan. Dalam PEMUDAH Challenge Musim Pertama, sebanyak 67 cadangan telah terpilih manakala pada Musim Kedua, 57 cadangan telah terpilih untuk dilaksanakan. Cadangan telah dikategorikan kepada:
(i) Nilai Tambah pada Sistem Sedia ada;
(ii) Kebolehlaksanaan Penambahbaikan;
(iii) Penggabungan Agensi;
(iv) Kemudahan dalam Berurusan;
(v) Tanggungjawab Sosial;
(vi) e-Perkhidmatan;
(vii) Pemansuhan undang-undang/peraturan/ lesen;
(viii) Go Green ;
(ix) Integrasi Data; dan
(x) Memudahkan Temujanji.
Cadangan-cadangan yang telah terpilih telah dimaklumkan kepada Kementerian-Kementerian dan Agensi berkaitan untuk dilaksanakan.
Maklumbalas positif telah diperoleh setakat ini, di mana lebih 50 peratus cadangan-cadangan ini telah dilaksanakan. Antara idea-idea yang terpilih adalah:
(i) Pilihan untuk menduduki ujian lesen memandu kereta automatik atau manual;
(ii) Membenarkan belok ke kiri pada lampu merah dipersimpangan lampu isyarat terpilih, jika tiada kereta;
(iii) Penggantian kad pengenalan di Jabatan
Pendaftaran Negara (JPN) boleh dilaksanakan tanpa laporan polis; dan
(iv) Membenarkan permohonan atas talian bagi pertukaran sekolah.
PEMUDAH Challenge: ‘Back to School’
PEMUDAH Challenge: ‘Back to School’ adalah kesinambungan dari PEMUDAH Challenge Musim
Pertama dan Kedua untuk:
(i) Membolehkan pelajar-pelajar manyalurkan pandangan dalam penambahbaikan penyampaian Kerajaan yang berkaitan dengan sekolah mereka; dan
(ii) Menggalakkan pelajar untuk berfikir secara kreatif dan inovatif.
Dua sekolah telah terpilih untuk inisiatif perintis ini:
(i) Sekolah Kebangsaan Bukit Damansara (SKBD),
Jalan Beringin, Kuala Lumpur; dan
(ii) Sekolah Kebangsaan Seri Bintang Selatan
(SKSBS), Taman Shamelin, Kuala Lumpur.
Program ini akan diperluas ke sekolah-sekolah lain diseluruh negara.

Pada bulan Jun 2011, PEMUDAH telah melancarkan
PEMUDAH di peringkat Negeri bagi meningkatkan kepantasan dan mencontohi penambahbaikan yang telah dilaksanakan di peringkat Persekutuan di dalam bidang-bidang:
(i) Pendaftaran hartanah dan hal-hal tanah;
(ii) Urusan Permit Pembinaan;
(iii) Kelulusan Permit dan lesen perniagaan;
(iv) Kemudahan e-Pembayaran atau atas talian; dan
(v) Liberalisasi perkhidmatan.
sektor barangan dan
Semenjak pengenalannya, kesemua 13 Negeri telah menubuhkan PEMUDAH. Penubuhan PEMUDAH di peringkat negeri akan mengukuhkan kerjasama di antara sektor awam dan swasta dengan menangani halangan-halangan kepada komuniti perniagaan, seterusnya meningkatkan pertumbuhan ekonomi negeri.
Pada 6 Jun 2011, “Laman Web” PEMUDAH telah dinaik taraf kepada “Portal” PEMUDAH dengan tambahan baru terdiri daripada ciri-ciri yang berikut:
(i) Pilihan bahasa ketiga;
(ii) Konsortium Jaringan Sejagat (W3C);
(iii) Perkhidmatan atas talian seperti Price Watch dan pertukaran matawang asing, Peta
Google, audio, video interaktif; dan
(iv) Skim warna.
Penambahbaikan ini telah mendapat pengikhtirafan di mana Portal PEMUDAH telah dianugerahkan penarafan 5 Bintang di Penilaian Portal dan Laman
Web Kerajaan 2011 (MGPWA 2011) yang dianjurkan oleh Multimedia Development Corporation (MDeC).
Portal PEMUDAH berada di kedudukan 23 daripada
387 portal.
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26
PEMUDAH telah menganjurkan beberapa siri pertemuan atau program capaian terutama dengan pihak-pihak berkepentingan dan responden
Laporan ‘Doing Business’ oleh Bank Dunia (WBDB).
Sesi pertemuan tersebut telah dianjurkan bagi memastikan:
(i) Semua pihak yang terlibat lebih memahami penambahbaikan dasar dan kecekapan yang telah dilaksanakan; dan
(ii) Maklum balas yang diterima akan diambil kira penambahbaikan di masa hadapan.
Perhubungan Awam
Usaha yang berterusan telah diambil oleh
Kumpulan Fokus Perhubungan Awam (FGPR) bagi meningkatkan promosi inisiatif-inisiatif yang telah diambil pada 2011. Antaranya adalah:
(i) Pencapaian PEMUDAH melalui treler televisyen;
(ii) Penerbitan e-Buletin PEMUDAH;
(iii) Program dialog; dan
(iv) Penerbitan media bercetak yang mengandungi artikel mengenai inisiatif-inisiatif PEMUDAH serta pengalaman ahli-ahli PEMUDAH dari sektor swasta.
Pada tahun 2012, FGPR akan meneruskan usaha mempromosikan PEMUDAH melalui sesi networking serta pertemuan dengan persatuan-persatuan perdagangan dan perkhidmatan, pihak-pihak yang berkepentingan, badan-badan profesional dan peneraju industri
Bengkel Serantau mengenai Ease of Doing
Business dengan kerjasama Bank Dunia
Pada Mac 2011, satu bengkel telah diadakan di
Kuala Lumpur dengan kerjasama Bank Dunia dan
MPC selama dua hari. Wakil-wakil dari Singapura,
Indonesia, Brunei, Thailand, Australia, New Zealand dan Vietnam telah menghadiri bengkel tersebut termasuk responden dari Malaysia.
Objektif bengkel tersebut adalah:
(i) Memaklumkan serta mengemaskini inisiatif serta penambahbaikan yang telah diambil oleh Malaysia serta negara-negara yang lain;
(ii) Menyediakan platform untuk semua wakil yang menghadiri bengkel tersebut untuk berkongsi idea dan penambahbaikan yang berterusan ke atas sistem penyampaian serta pengurangan kos dalam menjalankan perniagaan; dan
(iii) Menyediakan peluang untuk setiap Kumpulan
Fokus meningkatkan kefahaman mengenai metodologi Bank Dunia serta mempelajari amalan terbaik dari negara-negara lain.
PEMUDAH akan terus bekerjasama dengan Pasukan
Doing Business Bank Dunia serta respondenresponden kaji selidik Bank Dunia melalui sesi yang berdedikasi seperti taklimat, lawatan serta seminar.

Tiga laporan utama antarabangsa yang mengukur daya saing di kalangan negara adalah seperti berikut:
(i) Laporan Doing Business 2012 (DB2012) oleh
Bank Dunia;
(ii) Laporan Daya Saing Global 2011-2012 (GCR) oleh World Economic Forum; dan
(iii) Buku Tahunan Daya Saing Dunia 2011 (WCY) oleh Institute of Development Management
(IMD)
Sorotan Prestasi Malaysia
A. Laporan Doing Business oleh Bank Dunia
(DB2012)
Diterbitkan pada 20 Oktober 2011 oleh Bank Dunia, kedudukan Malaysia dalam DB2012 meningkat lima anak tangga ke tempat ke-18 daripada 23 pada tahun 2011. Dalam laporan 2012, Malaysia telah diiktiraf di dalam tiga indikator:
(i)
(ii)
(iii)
Memulakan Perniagaan;
Penguatkuasan Kontrak; dan
Penyelesaian Insolvensi.
Malaysia berada di kedudukan kelima di kalangan negara-negara Asia:
Negara
Singapura
Hong Kong
SAR
Republik Korea
Thailand
Malaysia
Jepun
Kedudukan dalam
Doing Business
2012
2012 2011
1 1
2
8
17
18
20
2
15
16
23
20
Perubahan
Tiada perubahan
Tiada perubahan
+8
-1
+5
Tiada perubahan
Di kalangan negara-negara ASEAN, Malaysia menduduki tempat ketiga di belakang Singapura dan Thailand:
Kedudukan dalam
Doing Business
2012
2012 2011 Negara Perubahan
Singapura
Thailand
Malaysia
Brunei
Darussalam
Vietnam
Indonesia
Filipina
Kemboja
1
17
18
83
98
129
136
138
1
16
23
86
90
126
134
138
Tiada perubahan
-1
+5
+3
-8
-3
-2
Tiada perubahan
-2 Laos 165 163
Ringkasan kedudukan indikator yang menentukan prestasi Malaysia dalam DB2012:
Indikator
Mendapatkan
Pinjaman
Pelindungan ke atas Pelabur
Perdagangan
Rentas Sempadan
Penguatkuasaan
Kontrak
Pembayaran Cukai
Penyelesaian
Insolvensi
Memulakan
Perniagaan
Pendaftaran
Hartanah
Kemudahan
Bekalan Elektrik
Pengurusan Permit
Pembinaan
Kedudukan dalam Doing
Business 2012
2012 2011 Perubahan
1
4
1
4
Tiada perubahan
Tiada perubahan
29 28 -1
31
41
47
50
59
59
113
60
39
57
111
59
60
111
+29
-2
+10
+61
Tiada perubahan
+1
-2
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28
B. Laporan Daya Saing Global 2011-2012
(GCR) oleh World Economic Forum
Laporan Daya Saing Global (GCR) 2011-2012 oleh World Economic Forum (WEF) menempatkan
Malaysia di kedudukan ke-21 daripada 142 negara, meningkat lima kedudukan dari tahun sebelumnya.
Indeks Daya Saing Global (GCI) terdiri daripada 12 tonggak daya saing yang melibatkan 111 petunjuk.
Laporan tersebut terbahagi kepada 30 peratus data statistik (33 kriteria) dan 70 peratus data kajian (78 kriteria) daripada Kaji Selidik Pendapat Eksekutif.
Negara
Singapura
Jepun
Hong Kong
SAR
Indeks
Skor
(0.00-
7.00)
5.63
5.40
5.36
Taiwan
2011-2012
5.26
11
13
2
9
5.11
5.08
20
21
Australia
Malaysia
Republik
Korea
New Zealand
China
Brunei
Darussalam
5.02
4.93
4.90
4.78
24
25
26
28
5.21
5.11
4.88
4.93
2010-2011
Indeks
Skor
(0.00-
7.00)
5.48
5.37
3
6
5.30
11
13
16
26
22
Perubahan
+1
-3
Tiada perubahan
Tiada perubahan
-4
+5
-2
4.92
4.84
4.75
23
27
28
-2
+1
Tiada perubahan
Kedudukan Malaysia di antara 10 negara teratas di rantau Asia Pasifik:
Laporan tersebut telah mengkategorikan Malaysia dalam peringkat pembangunan yang didorong oleh kecekapan (KDNK per kapita USD3,000-USD8,999) dan berpandukan kepada tonggak seperti pengajian tinggi dan latihan, kecekapan pasaran barangan, kecekapan pasaran buruh, pembangunan pasaran kewangan, kesediaan teknologi dan saiz pasaran. Laporan tersebut menekankan bahawa kelebihan utama Malaysia adalah kerana Malaysia mempunyai sektor kewangan yang cekap dan maju yang menempatkan Malaysia di kalangan negara-negara maju di belakang Singapura dan
Hong Kong; serta mempunyai pasaran barangan yang sangat efisyen.
Ringkasan prestasi Malaysia bagi setiap tonggak dalam GCR 2011-2012:
Kedudukan dalam GCR
2011-
2012
2010-
2011
Perubahan Tonggak
Pembangunan
Pasaran
Kewangan
Kecekapan
Pasaran
Barangan
Kecekapan
Pasaran Buruh
Kecanggihan
Perniagaan
Inovasi
Infrastruktur
Saiz Pasaran
Persekitaran
Makroekonomi
Institusi
Pendidikan
Rendah &
Kesihatan
Pengajian Tinggi
& Latihan
Kesediaan
Teknologi
3
15
20
20
24
26
29
29
30
33
38
44
7
27
35
25
24
30
29
41
42
34
49
40
+4
+12
+15
+5
Tiada perubahan
+4
Tiada perubahan
+12
+12
+1
+11
-4
Sebagai penambahbaikan, WEF mencadangkan bahawa Malaysia perlu meningkatkan kadar kemasukkan pendidikan khususnya di sekolah rendah dan menengah serta kesediaan teknologi oleh sektor perniagaan khususnya dan penduduk.
C. Buku Tahunan Daya Saing Dunia 2011
(WCY 2011) oleh Institute of Development
Management (IMD)
Pada tahun 2011, Malaysia masih lagi di kalangan
20 ekonomi paling berdaya saing walaupun jatuh di kedudukan ke-16 (10: 2010) dalam laporan WCY
(daripada 59 ekonomi). Skor indeks keseluruhan
Malaysia adalah 84.120 berbanding 87,228 pada tahun sebelumnya.
Buku Tahunan Daya Saing Dunia 2011 (WCY 2011) dinilai dan ditentukan oleh empat faktor: i) Prestasi Ekonomi; ii) Kecekapan Kerajaan; iii) Kecekapan Perniagaan; iv) Infrastruktur.

Dalam kategori negara-negara yang mempunyai populasi yang lebih besar daripada 20 juta, Malaysia menurun kepada kedudukan keenam di kalangan
29 ekonomi dari 5 pada tahun 2010:
2011 2010
Di rantau Asia Pasifik, kedudukan Malaysia kekal tidak berubah di tempat ke-5 di kalangan 13 ekonomi:
2011 2010
Negara
Indeks
Skor
Indeks
Skor
USA
Taiwan
Kanada
Australia
Jerman
Malaysia
China
United
Kingdom
Republik
Korea
100.000
92.011
90.782
89.259
87.824
84.120
81.100
80.278
78.499
1
2
3
4
5
6
7
8
9
99.091
90.441
90.459
92.172
82.730
87.228
80.182
76.808
76.249
1
4
3
2
6
5
7
8
9
Tiada perubahan
+2
Tiada perubahan
-2
+1
-1
Tiada perubahan
Tiada perubahan
Tiada perubahan
Jepun 75.214
10 72.093
12 +2
Dalam kategori KDNK per kapita kurang daripada
USD20,000, Malaysia kekal di tempat ke-2 di kalangan
29 ekonomi:
2011 2010
Negara
Indeks
Skor
Indeks
Skor
Hong Kong
SAR
Singapura
Taiwan
Australia
Malaysia
China
New Zealand
100.000
98.557
92.011
89.259
84.120
81.100
79.799
1
2
3
4
5
6
7
99.357
100.00
90.441
92.172
87.228
80.182
78.531
2
1
4
3
5
6
7
+1
-1
+1
-1
Tiada perubahan
Tiada perubahan
Tiada perubahan
Republik
Korea
78.499
8 76.249
8
Tiada perubahan
Jepun
Thailand
India
Indonesia
75.214
74.886
70.649
64.610
9
10
11
12
72.093
73.233
64.567
60.745
10
9
11
12
Filipina 63.291
13 56.526
13
Prestasi Malaysia di kalangan 59 ekonomi berdasarkan 4 faktor input:
+1
-1
Tiada perubahan
Tiada perubahan
Tiada perubahan
29
Negara
Indeks
Skor
Indeks
Skor
Taiwan
Malaysia
China
Chile
Thailand
Republik Czech
India
Estonia
Poland
Kazakhstan
92.011
84.120
81.100
76.827
74.886
70.990
70.649
68.264
66.860
66.152
1
2
3
6
7
8
9
4
5
10
90.441
87.228
80.182
69.669
73.233
65.443
64.567
62.641
64.482
63.418
3
7
8
11
9
6
5
1
2
10
Tiada perubahan
Tiada perubahan
Tiada perubahan
+2
Tiada perubahan
+1
+1
+3
Tiada perubahan
Tiada perubahan
Prestasi
Ekonomi
Kecekapan
Kerajaan
Kecekapan
Perniagaan
Infrastruktur
Kedudukan
Indeks
Kedudukan
Indeks
Kedudukan
Indeks
Kedudukan
Indeks
2011
(n=59 ekonomi)
2010
(n=58 ekonomi)
7
71.444
17
60.617
14
67.046
27
53.678
8
69.745
9
66.261
4
76.972
25
51.032
+1
-8
-10
-2

30

PUSAT SETEMPAT (OSC)
Lampiran I : Bilangan Permohonan Diterima di OSC Semenjak 2007
TEMPOH PERMOHONAN
DILULUSKAN
(a)
8,964
LULUS
BERSYARAT
(b)
223
SEDANG
DIPROSES
(c)
0
TANGGUH /
BATAL /
UBAHSUAI /
TOLAK
(d)
639
JUMLAH
(a)+(b)+(c)+(d)
9,826
13 Apr 07 –
31 Dis 07
1 Jan 08 –
31 Dis 08
1 Jan 09 –
31 Dis 09
1 Jan 10 –
31 Dis 10
1 Jan 11 –
31 Dis 11
Kelulusan Pelan
Bangunan
Kebenaran
Merancang
CFO
JUMLAH
Kelulusan Pelan
Bangunan
Kebenaran
Merancang
CFO
JUMLAH
Kelulusan Pelan
Bangunan
Kebenaran
Merancang
CFO
JUMLAH
Kelulusan Pelan
Bangunan
Kebenaran
Merancang
CFO
JUMLAH
Kelulusan Pelan
Bangunan
Kebenaran
Merancang
CFO
JUMLAH
4,358
1,988
15,310
13,684
9,235
2,212
25,131
13,478
10,461
1,565
25,504
12,651
12,072
867
25,590
10,260
9,024
313
19,597
270
14
507
2,502
1,437
181
4,120
3,611
6,958
210
10,779
5,424
9,221
101
14,746
6,730
9,233
38
16,001
171
15
501
2,278
24
26
89
315
3,233
91
5,602
0
1
1
0
0
0
0
39
678
63
1,380
1,298
3,238
81
4,617
3,778
3,339
112
7,229
5,434
3,692
73
9,199
5,534
3,442
48
9,024
5,306
2,066
17,198
17,484
13,910
2,474
33,868
20,906
20,782
1,913
43,601
23,824
25,156
1,056
50,036
24,802
24,932
490
50,224
31

32
PENDAFTARAN HARTANAH
Lampiran II
JAN
FEB
MAC
APR
MEI
JUN
JUL
OGO
SEPT
OKT
NOV
DEC

PEREKAYASAAN PROSES PELESENAN PERNIAGAAN
Lampiran III: Senarai Lesen yang Telah Dikenalpasti Untuk Dimansuhkan Pada tahun 2011
KEMENTERIAN
Kementerian
Kemajuan Luar
Bandar dan
Wilayah
BIL.
LESEN
1.
Kedai Borong Getah
5.
6.
7.
2.
3.
4.
Kedai Runcit Menjual Getah
Pinggan Mangkuk, Pasu/Barang Tembikar
Gelas dan Periuk Belanga
Rumah Bersalin
Kedai Mengisar Rempah/Tepung
Kedai Menyewa Alatan/Perabot Rumah
8.
9.
Kiosk Menjual Tiket Loteri/Toto
Janakuasa Elektrik Persendirian
10.
Kelas Perdagangan (Menaip/Trengkas/Simpan Kira)
11.
Sekolah Perdagangan
12.
Penulis Sambilan
13.
Kedai Timbang dan Sukat
14.
Tempat Menetas Telur
15.
Tempat Ternakan Ikan/Ayam/Itik dan Lain-Lain Binatang
16.
Rumah Asap
17.
Kedai Menjual/Menyewa Pita Perakam/Piring Hitam/Kaset/Video
18.
Menyiat Kulit atau Mengeluarkan Isi Perut Binatang
19.
Mencair Lemak Binatang dan Tulang
20.
Memproses Sagu atau Membuat Tepung Sagu
21.
Tembakau dan Teh: Menyimpan, Memproses, Mengawit
22.
Membuat Cat
23.
Bateri: Membuat, Membaiki, Mengecaj Bateri
24.
Mengilang, Membaiki, Membuat Semula Penyaman Udara/ Peti Sejuk
25.
Peleburan Logam dan Sebagainya
26.
Memproses Barang-Barang/Alatan Dari Aluminium, Tembaga, Bijih Besi dan Lain-Lain
Logam
27.
Membuat Sampan, Perahu/Bot
28.
Kilang Membuat Marmar
29.
Kilang Membuat Payung
30.
Kilang Piring Hitam
31.
Memproses Dakwat
32.
Membuat Zip
33.
Membuat Gabus
34.
Mancis Melebihi 2 Peti Mengandungi 1,200 Kotak Kecil
35.
Menyimpan Kayu Arang, Kayu Atap, Rumput Kering, Jerami atau Bahan Mudah Bakar
36.
Menyimpan Getah untuk Pengawitan
37.
Spirit
38.
Acetylene
39.
Kelapa Kering
40.
Ikan Atau Udang Kering, Belacan, Jeruk dan Sebagainya
33

34
KEMENTERIAN BIL.
41.
Menyimpan hampas kelapa sawit
42.
Kelulusan di bawah Akta Pembangunan Petroleum 1974 - Kelulusan Tukar Syarat Tanah
Bagi Pembinaan Stesen Minyak (PDA6)
LESEN
Kementerian
Perdagangan
Dalam Negeri
Koperasi dan
Kepenggunaan
Kementerian
Perusahaan
Perladangan dan
Komoditi
Kementerian
Wilayah
Persekutuan dan
Kesejahteraan
Bandar
43.
44.
Lesen Pemproses Koko
Lesen Minuman Keras
(Kuasa dipindahkan kepada KASTAM)
Kementerian
Sumber Asli dan
Alam Sekitar
Kementerian
Kesihatan Malaysia
Kementerian
Kewangan
Malaysia
Kementerian
Sumber Manusia
45.
Lesen Pelelong
46.
Lesen Penulis Petisyen
47.
Lesen Menggali Semula Kubur
48.
Kelulusan untuk Memasang, Menempatkan Semula/ Menukar Bahan Api
49.
Kelulusan Mendirikan, Membina, Memasang, Menempatkan Semula atau Mengubah
Tempat Bakar Sampan
50.
Kelulusan Memasang, Menempatkan Semula/ Mengubah Alat Kawalan Pencemaran
Udara Bagi Pencemar Gas (Penggahar dan Cerobong)
51.
Kelulusan Memasang, Menempatkan Semula atau Mengubah Alat Kawalan Pencemaran
Udara Bagi Pencemar Gas (Perangkap Habuk Empar dan Cerobong)
52.
Kelulusan Memasang, Menempatkan Semula atau Mengubah Alat Kawalan Pencemaran
Udara Bagi Pencemar Gas (Penapis Beg dan Cerobong)
53.
Kelulusan untuk Memasang, Menempatkan Semula/ Mengubah Alat Kawalan
Pencemaran Udara Bagi Pencemar Gas (Pondok Semburan dan Cerobong)
54.
Kelulusan Untuk Memasang, Menempatkan Semula/Mengubah Alat Pembakaran Bahan
Api (Penjana)
55.
Lesen Tanpa Nutrasi bahan Pemanis
56.
Kelulusan Pengimportan Bahan Perisa
57.
Agen Lesen Cukai
(diganti dengan pendaftaran)
58.
Lesen Juruaudit
(diganti dengan pendaftaran)
59.
Lesen Syarikat Likuidator
(diganti dengan pendaftaran)
60.
Permit Wanita berumur 18 tahun bekerja di Pusat Hiburan
61.
Permit Membayar Gaji Lewat
62.
Permit Potongan Gaji
63.
Permit Mengumpul Rehat Mingguan
64.
Permit Kelonggoran Waktu Kerja Biasa
65.
Permit Pendahuluan Gaji
66.
Permit Kebenaran Waktu Kerja Syif
67.
Permit Bekerja Melebihi Sekatan Waktu Lebih Masa
68.
Permit Kelulusan Skim Bayaran Insentif
69.
Permit Simpan Daftar Pekerja
70.
Permit Sekatan Wanita Kerja Malam

KEMENTERIAN
Kementerian
Pertanian dan
Industri Asas Tani
Kementerian Kerja
Raya
Kementerian Belia dan Sukan
BIL.
LESEN
71.
Kelulusan Membina atau Mengubahsuai Rumah Pekerja/Pusat Asuhan Kanak-kanak
(PAKK)/Dewan Komuniti
(Kuasa dipindahkan ke KPKT)
72.
Permit Bekalan Air Sumber Persendirian
73.
Kelulusan Pelan Bangunan Di Bawah Akta Standard Minimum Perumahan dan
Kemudahan Pekerja 1990
(Kuasa dipindahkan ke KPKT)
74.
Sijil Kelayakan Menduduki Rumah Pekerja (CF)
(Kuasa dipindahkan ke KPKT)
75.
Sijil Kelayakan Menggunakan Pusat Asuhan Kanak-Kanak (PAKK)
(Kuasa dipindahkan ke KPKT)
76.
Permit Memasang Sistem Kultur Laut
(diganti dengan pendaftaran)
77.
Lesen Kapal Menangkap Ikan
(diganti dengan pendaftaran)
78.
Lesen Kapal Menunggu Peranti Pengumpul Ikan
(diganti dengan pendaftaran)
79.
Lesen Sistem Kapal Kultur Laut
(diganti dengan pendaftaran)
80.
Lesen Peranti Pengumpul Ikan
(diganti dengan pendaftaran)
81.
Permit Kelulusan Penggunaan Kru Bukan Warganegara
(diganti dengan pendaftaran)
82.
Kelulusan Pengiklanan Racun Makhluk Perosak
83.
Mengendali Rumah Sembelih Ruminan dan Khinzir
84.
Surat Kelulusan Pemegang Kuota Import Kobis Bulat
(kekal sehingga Dis 2012)
85.
Surat Kelulusan Pemegang Kuota Import Biji Kopi Mentah
86.
Permit Import Kobis, biji kopi
(kekal sehingga Dis 2012)
87.
Kelulusan Gerai Buah-Buahan Segar
88.
Kelulusan AgroBazaar Kedai Rakyat
89.
Kelulusan Pasar Tani Karavan
90.
Permit Eksport Sayur
91.
Sijil Pengesahan Gred Buah
92.
Lesen Import
(diambil oleh MAQIS)
93.
Lesen Borong
(dipindahkan ke Pihak Berkuasa Tempatan)
94.
Premis Borong Persendirian
(dipindahkan ke Pihak Berkuasa Tempatan)
95.
Pendaftaran Pelukis Pelan Bangunan
96.
Pendaftaran Sementara Arkitek Asing
97.
Perakuan Pendaftaran sebagai Juruukur Bahan Berdaftar Sementara
98.
Surat Kebenaran
99.
Pendaftaran Kontraktor Kerja Awam dan Elektrik
100.
Pengiktirafan Status Bumiputera
101.
Pendaftaran Pemeriksa Bertauliah
102.
Pendaftaran Arkitek Graduan
103.
Lesen Penganjuran Sukan
35

36
KEMENTERIAN
Kementerian
Pembangunan
Wanita, Keluarga dan Masyarakat
BIL.
LESEN
104.
Lesen TASKA
(dipindahkan ke Pihak Berkuasa Tempatan)
105.
Lesen Pusat Jagaan
(dipindahkan ke Pihak Berkuasa Tempatan)

PELAKSANAAN KEMUDAHAN PEMBAYARAN ATAS TALIAN (myBayar)
Lampiran IV
Senarai Agensi yang Melaksanakan kemudahan Pembayaran Atas Talian (Persekutuan)
Bil.
1
Agensi
Akademi Seni Budaya dan Warisan
Kebangsaan
Yuran Kursus
Perkhidmatan
2 Bahagian Kejururawatan, Kementerian
Kesihatan Malaysia
Bayaran Pengesahan Pendaftaran
3
4
5
6
7
8
Bahagian Keselamatan & Kualiti Makanan,
Kementerian Kesihatan Malaysia
Bayaran Transkrip Latihan
Bayaran Sijil Kesihatan
Bayaran Sijil Penjualan Bebas
Bahagian Farmasi, Kementerian Kesihatan Bayaran Perubatan
Bayaran Yuran Perkhidmatan Bahagian Keselamatan Sinaran,
Kementerian Kesihatan
Bahagian Pengurusan Hartanah, JPM Bayaran Sewa Rumah Penginapan Atau Rumah Peranginan
Bayaran Deposit Sewa Kuarters dan Ruang Perniagaan.
Bahagian Perkhidmatan Farmasi,
Kementerian Kesihatan Malaysia
Bayaran Utiliti
Bayaran Sewa Kuarters
Bayaran Sewa Bangunan dan Ruang Pejabat
Bayaran Sijil Tahunan Ahli Farmasi
Balai Seni Lukis Negara
Bayaran Denda Lewat Sijil Tahunan Ahli Farmasi
Hasil Jualan Galeri
Sewa Kafeteria
Jualan Katalog
Sewa Auditorium
Jualan dokumen tender dan sebutharga
Bayaran Balik Pinjaman 9 Bendahari Kumpulan Wang Biasiswa
Negeri Selangor
10 Biro Pengawalan Farmaseutikal
Kebangsaan
11 Dewan Bahasa dan Pustaka (DBP)
12 Institut Akauntan Malaysia (MIA)
13 Institut Aminuddin Baki
14 Institut Penilaian Negara
15 Institut Penyelidikan dan Kemajuan
Pertanian Malaysia (MARDI)
Bayaran Notifikasi Pengeluaran Kosmetik
Jualan Buku
Bayaran Yuran Tahunan Ahli
Bayaran Yuran Seminar
Yuran Pengajian Pelajar
Yuran Kursus/Persidangan Anjuran MARDI
Bayaran Kompleks Latihan
Bayaran Kursus Teknikal
16
17
18
19
Istana Budaya
Jabatan Alam Sekitar
Jabatan Imigresen
Jabatan Insolvensi Malaysia
Jualan Penerbitan
Bayaran Jualan Lain
Pembelian tiket persembahan
Bayaran Kompaun
Bayaran Pelbagai Denda
Bayaran pencarian maklumat dan caj perkhidmatan di dalam sistem e-Insolvensi
37

38
Bil.
21
22
23
24
25
26
27
Agensi
20 Jabatan Keselamatan & Kesihatan
Pekerjaan
Jabatan Ketua Pengarah Tanah dan
Galian
Jabatan Laut Semenanjung Malaysia
Jabatan Meteorologi
Jabatan Minerals & Geosains
Jabatan Muzium Malaysia
Jabatan Peguam Negara
Jabatan Pelajaran Selangor
Perkhidmatan
Pendaftaran Pegawai Keselematan dan Kesihatan (SHO)
Pembaharuan Pegawai Keselematan dan Kesihatan (SHO)
Peperiksaan Perakuan Kebolehan Jurutera (Gred1@2)
Peperiksaan Perakuan Kebolehan Jurutera Bhg A (Gred1@2)
Peperiksaan Perakuan Kebolehan Jurutera Bhg B&C (Gred1@2)
Peperiksaan Perakuan Kebolehan Jurutera Ketua Kapal Korek
Bayaran Yuran Penilaian
Sewaan tanah persekutuan
Sewaan pajakan tanah persekutuan
Sewaan ruang bangunan
Royalti pasir
Bayaran dius api
Pembekalan Data
Konsultasi
Ramalan spesifik
Bayaran peta Cuaca/Peta mukabumi
Belian Buku
Belian CD
Bayaran untuk notari awam
Bayaran Levi – Kemasukan pelajar bukan warganegara sekolah rendah
Bayaran Levi – Kemasukan pelajar bukan warganegara sekolah menengah
Yuran Murid Negara Asing 28 Jabatan Pelajaran Wilayah Persekutuan
Putrajaya
29 Jabatan Penerbangan Awam
30
31
Jabatan Pengairan & Saliran
Jabatan Pengangkutan Jalan
32 Jabatan Perkhidmatan Awam
33 Jabatan Perkhidmatan Veterinar
34 Jabatan Perlindungan Hidupan Liar dan
Taman Negara (PERHILITAN)
35 Jabatan Perumahan Negara, Kementerian
Perumahan & Kerajaan Tempatan
Bayaran membaharui lesen pemeriksa kapal terbang
Bayaran yuran peperiksaan juruterbang
Jualan Bahan Cetak
Pembaharuan Lesen Memandu Kompeten (CDL)
Pembayaran Saman
Pembaharuan Lesen Kenderaan Motor (LKM)
Pembayaran Lesen Belajar Memandu Sementara (LDL)
Bayaran pinjaman/Gantirugi
Pendaftaran Pembaharuan Lesen Amalan Tahunan Doktor Veterinar
Lesen dan Permit CITES (Convention On International Trade In
Endangered Species of Wild Fauna and Flora)
Bayaran Balik Pinjaman Perumahan Golongan Berpendapatan
Rendah
Bayaran Lesen Pemaju Perumahan & Permit Iklan
Bayaran Balik Skim Pinjaman Perumahan
Kumpulan Wang Amanah Untuk Perkhidmatan Berpendapatan
Rendah (54001)
Bayaran Yuran Tribunal Tuntutan Pembeli Rumah

Bil.
Agensi
36 Jabatan Ukur & Pemetaan Malaysia
(JUPEM)
Perkhidmatan
Pembelian Pelan Akui, Lembar Piawai, data lot digital Kadester.
Pembelian data tanda aras dan stesen kawalan GPS.
Permohonan untuk pembelian data topografi terperingkat
Pembelian data Real Time Kinematic (RTK).
Pembelian data topografi tidak terhad.
Permohonan Lesen Hakcipta Membeli/Menerbitkan Semula Data
Ukur dan Pemetaan Berdigit.
Permohonan untuk pembelian fotografi udara/Orthophoto terhad
Pembaharuan Lesen Hakcipta Membeli/Menerbitkan Semula Data
Ukur dan Pemetaan Berdigit.
Bayaran Balik Biasiswa Sukan
Pembayaran Bil Hospital
37 Kementerian Belia dan Sukan
38 Kementerian Kesihatan i. Hospital Serdang ii. Hospital Putrajaya iii. Hospital Selayang iv. Hospital Kuala Lumpur v. Hospital Sungai Buluh vi. Hospital Ampang vii. Hospital Kajang viii. Hospital Klang
39 Kementerian Kewangan Bayaran Yuran Pemprosesan Permohonan Baru dan Pembaharuan
Agen Cukai
Bayaran Insuran Tambah Api
Bayaran Insuran Tambahan Mrta
Bayaran Penyelesaian Penuh
Bayaran Penyelesaian Sebahagian
Bayaran Wang Beza
Bayaran Balik/Tunggakan Pinjaman Perumahan 40 Bahagian Pinjaman Perumahan,
Kementerian Kewangan
41 Kementerian Pelajaran Malaysia
42 Kementerian Pelancongan
43 Kementerian Penerangan, Komunikasi dan
Kebudayaan Malaysia
Pembayaran Pinjaman Pelajaran
Bayaran pendaftaran premis penginapan pelancong
Bayaran pemandu pelancong
Bayaran pengecualian pemandu pelancong
Bayaran Kehilangan Pas Masuk (Kakitangan)
Bayaran Kehilangan Pas Masuk (Kontraktor)
Bayaran Pembaharuan Tahunan Pas Masuk (Kontraktor)
44 Kementerian Pengajian Tinggi
45 Kementerian Pengangkutan Malaysia
Bayaran Permohonan Baru Pas Masuk (Kontraktor)
Yuran Pengajian Kolej Komuniti
Yuran Pengajian Politeknik
Yuran Asrama Politeknik
Bayaran yuran lesen perkapalan
39

40
Bil.
Agensi
46 Kementerian Perdagangan Antarabangsa dan Industri Malaysia (MITI)
Perkhidmatan
Jualan Lain
Sewaan Bangunan Kerajaan
Sewaan Tempat Kediaman
Pembelian Aset Kerajaan
Pembelian Bahan Bercetak Lain
Jualan Borang Tender
Lesen Jualan Langsung 47 Kementerian Perdagangan Dalam Negeri,
Koperasi dan Kepenggunaan
48 Kementerian Pertahanan
49 Kementerian Wilayah Persekutuan dan
Kesejahteraan Bandar
Bayaran sewa bangunan
Bayaran bil utiliti
Bayaran Denda Pelanggaran Kontrak
Bayaran Yuran Pemprosesan Permohonan Unit Rumah Simpanan
Kakitangan Awam (CSRU)
Bayaran Yuran Pemprosesan Permohonan Lot Banglo Putrajaya
Penjualan Rumah
Bayaran Balik Pinjaman 50 Kementerian Pertanian dan Industri Asas
Tani:
Tabung Ekonomi Kumpulan Usaha Niaga
(TEKUN)
51 Keretapi Tanah Melayu (KTMB)
52 Lembaga Arkitek Malaysia
53 Lembaga Getah Malaysia
54 Lembaga Hasil Dalam Negeri (LHDN)
55 Lembaga Juruukur Bahan Malaysia
56 Lembaga Jurutera Malaysia
57 Lembaga Kemajuan Pelaburan Malaysia
(MIDA)
58 Lembaga Minyak Sawit Malaysia (MPOB)
Pembelian Tiket
Bayaran Continuing Professional Development (CPD)
Bayaran Lain-Lain
Yuran Peperiksaan Bahagian 1 & 2
Yuran Peperiksaan Bahagian 3
Bayaran Kecekapan (Proficiency)
Yuran Pendaftaran
Pengembalian Semula
Yuran Pembaharuan
Ujian Sampel
Bayaran Ansuran Cukai Individu
Bayaran Pendahuluan/Ansuran Cukai Komposit
Bayaran Cukai Keuntungan Harta Tanah
Bayaran Cukai Pendapatan
Bayaran Potongan Cukai Berjadual (PCB)
Duti Setem
Yuran Pendaftaran
Yuran Pendaftaran Bagi Kursus Pendek CPD (Untuk Ahli)
Yuran Pendaftaran Bagi Kursus Pendek CPD (Untuk Bukan Ahli)
Yuran Pembaharuan
Yuran Semakan Akreditasi
Yuran Amalan Konsultasi Kejuruteraan
Yuran Jurutera Lepasan Ijazah
Yuran Jurutera Profesional
Yuran Jurutera Sementara
Yuran Misi Pelaburan
Kutipan SES (Cukai untuk minyak sawit)

Bil.
Agensi Perkhidmatan
59 Lembaga Pelesenan Kenderaan
Perdagangan (LPKP) Malaysia
60 Lembaga Pelesenan Tenaga Atom
Bayaran Kompaun Penguatkuasa
Yuran Lesen
Yuran Kad Pekerja Sinaran
Yuran Peperiksaan PPS
Pembaharuan Sijil Perakuan Pendaftaran Kontraktor CIDB 61 Lembaga Pembangunan Industri
Pembinaan Malaysia (CIDB)
62 Lembaga Tabung Haji
63 Lembaga Zakat Selangor
64 Majlis Amanah Rakyat (MARA)
65 Majlis Peperiksaan Malaysia
Deposit Wang Simpanan
Bayaran Zakat
Bayaran Pinjaman Pelajaran
Bayaran Pinjaman Mikrokomputer
Bayaran Pendahuluan Pelajaran
Bayaran Yuran Usahawan
Bayaran Premis Perniagaan dan Kilang
Bayaran Yuran Ujian MUET
Bayaran Yuran Peperiksaan STPM
Bayaran Pelbagai Perkhidmatan 66 Institut Keselamatan dan Kesihatan
Pekerjaan Negara (NIOSH)
67 Pejabat Tanah dan Galian Selangor
68 Pejabat Tanah dan Galian Wilayah
Persekutuan Kuala Lumpur
69 Pejabat Tanah dan Galian Wilayah
Persekutuan Putrajaya
Bayaran Cukai Tanah
Bayaran Cukai Tanah
70 Pejabat Tanah dan Galian Johor
71 Pejabat Tanah dan Galian Kedah
72 Pejabat Tanah dan Galian Kelantan
73 Pejabat Tanah dan Galian Melaka
74 Pejabat Tanah dan Galian Negeri
Sembilan
75 Pejabat Tanah dan Galian Pahang
Bayaran Cukai Tanah
Sewaan & Pajakan Tanah
Bayaran Cukai Tanah
Bayaran Cukai Tanah
Bayaran Cukai Tanah
Bayaran Cukai Tanah
Bayaran Cukai Tanah Semua Daerah
76 Pejabat Tanah dan Galian Perak
77 Pejabat Tanah dan Galian Pulau Pinang
78 Pejabat Tanah dan Galian Terengganu
79 Pejabat Tanah dan Galian Perlis
80 Perbadanan Pembangunan Perdagangan
Luar Malaysia (MATRADE)
81 Perbadanan Stadium Merdeka
82 Perbadanan Tabung Pembangunan
Kemahiran
83 Perbadanan Tabung Pendidikan Tinggi
Nasional (PTPTN)
Bayaran Cukai Tanah
Bayaran Cukai Tanah
Bayaran Cukai Tanah
Bayaran Cukai Tanah
Bayaran Cukai Tanah
Pelbagai Jenis Bayaran
Bayaran Sewaan Kompleks Sukan Negara
Bayaran Balik Pinjaman
Bayaran balik pinjaman
Simpanan Skim Simpanan Pelajaran Nasional (SSPN)
Bayaran nombor PIN
84 Pertubuhan Keselamatan Sosial (PERKESO) Caruman Bulanan Daripada Majikan
Faedah Caruman Lewat Bayar (FCLB)
85 Polis Diraja Malaysia (PDRM)
Bayaran Balik Pinjaman Pendidikan
Bayaran Saman
Bayaran Saman
41

42
Bil.
Agensi Perkhidmatan
86 Pusat Khidmat Kontraktor (PKK) Yuran Pendaftaran Baru
Yuran Pembaharuan Pendaftaran
Yuran Tambahan Pengiraan Kepala
Yuran Tambahan Pengiraan Kepala Dan Penaiktarafan Kelas
87 Pusat Pungutan Zakat Wilayah Persekutuan Pembayaran Zakat
88 Suruhanjaya Komunikasi dan Multimedia
Malaysia (SKMM)
89 Suruhanjaya Syarikat Malaysia
Bayaran Pelbagai Perkhidmatan
Permohonan Kelulusan Nama Perniagaan
Pendaftaran Perniagaan Atas Talian
Pembaharuan Pendaftaran Perniagaan
Perubahan Maklumat Perniagaan Dalam Talian
Notis Penamatan Pendaftaran Perniagaan
Permohonan Carian Nama Syarikat
Permohonan Penubuhan Syarikat Tempatan
Penyerahan Pertama Selepas Penubuhan
Permohonan Pertukaran Nama Syarikat
Permohonan Lesen Setiausaha Syarikat
Permohonan Pembaharuan Lesen Setiausaha Syarikat
Penyata Tahunan Mempunyai Modal Syer Beserta Sijil Pengecualian
Penyata Tahunan Mempunyai ModAl Syer Beserta Penyata
Kewangan
Notis Alamat Daftar Syarikat, Waktu Pejabat Dan Perubahan
Maklumat
Notis Tempat Daftar Ahli Dan Indeks Disimpan Atau Perubahan
Tempat
Penyata Maklumat Daftar Pengarah, Pengurus Dan Setiausaha
Serta Perubahan Maklumat
Penyata Peruntukan Saham
90 Suruhanjaya Tenaga
91 Unit ePerolehan, Kementerian Kewangan
92 Unit Pemodenan dan Tadbiran dan
Perancangan Pengurusan Malaysia
(MAMPU)
Pendaftaran Atau Pembaharuan Pengendali Gas Kompeten
Jurutera Gas
Penyelia Kejuruteraan Gas
Juruteknik Gas
Bayaran pendaftaran pembekal dengan Kementerian Kewangan
Bayaran Medium Capaian eP
Bayaran Latihan eP
Bayaran Penyewaan Ruang Katalog
Bayaran Penggunaan Perkhidmatan Kerajaan

Bil
1
2
3
4
5
6
Senarai Agensi yang Melaksanakan kemudahan Pembayaran Atas Talian (Badan Berkanun)
Agensi Perkhidmatan
Indah Water Konsortium (IWK)
Syarikat Bekalan Air Selangor Sdn. Bhd.
(SYABAS)
Tenaga Nasional Berhad
Pembayaran Bil
Pembayaran Bil
TM Berhad
Lembaga Tabung Haji
Pembayaran Bil
Pembayaran Bil
Penyimpanan Deposit
Kumpulan Wang Simpanan Pekerja (KWSP) Caruman daripada Pekerja dan Majikan
Caruman daripada Pekerja dan Majikan (bekerja sendiri)
Senarai Agensi yang Melaksanakan kemudahan Pembayaran Atas Talian (Kerajaan Negeri)
BIL
1
2
KERAJAAN NEGERI
Johor
SUK Johor
Yayasan Pelajaran Johor
Syarikat Air Johor (SAJ) Holding Sdn Bhd
Kedah
SUK Kedah
PERKHIDMATAN
Pembayaran Cukai Tanah
Pembayaran Balik Pinjaman
Pembayaran Bil Air
Pembayaran Zakat
Pembayaran Cukai Taksiran
Pembayaran Cukai Tanah
Pembayaran Bil Air
Pembayaran Balik Pinjaman
Pembayaran Bil Air
Pembayaran Bil Air
3
4
Lembaga Biasiswa Negeri Kedah
Jabatan Bekalan Air Kedah
Syarikat Air Darul Aman Sdn Bhd (SADA)
Kelantan
SUK Kelantan
Majlis Agama Islam dan Adat Istiadat
Melayu Kelantan
Air Kelantan Sdb Bhd
Melaka
SUK Melaka
Pembayaran Zakat
Pembayaran Cukai Taksiran
Pembayaran Zakat
Pembayaran Bil Air
Pembayaran Sewaan Rumah
Pembayaran Sewaan Harta Kerajaan
Pembayaran Balik Pinjaman Biasiswa
Pembayaran Bil Air
5
Syarikat Air Melaka Berhad (SAMB)
Negeri Sembilan
SUK Negeri Sembilan Pembayaran Sewaan Rumah
Pembayaran Sewaan Harta Kerajaan
Pembayaran Balik Pinjaman Biasiswa
Pembayaran Bil Air
6
Syarikat Air Negeri Sembilan Sdn Bhd
(SAINS)
Pahang
SUK Pahang Pembayaran Sewaan Rumah
Pembayaran Sewaan Harta Kerajaan
Pembayaran Balik Pinjaman Biasiswa
43

44
BIL
7
8
9
10
11
KERAJAAN NEGERI
Perak
SUK Perak
PERKHIDMATAN
Pembayaran Sewaan Rumah
Pembayaran Sewaan Harta Kerajaan
Pembayaran Balik Pinjaman Biasiswa
Pembayaran Bil Air Lembaga Air Perak
Perlis
SUK Perlis Pembayaran Bil Air
Pembayaran Zakat
Pembayaran Cukai Taksiran
Pulau Pinang
SUK Pulau Pinang
Perbadanan Bekalan Air Pulau Pinang
(PBA)
Sabah
Sabah Electricity Sdn Bhd
Sarawak
Syarikat SESCO Bhd
Lembaga Air Kawasan Utara (LAKU)
Kuching
Lembaga Air Sibu (SWB)
Telekom Malaysia Bhd
Telekom TM Net
Suruhanjaya Perkhidmatan Awam Negeri
Sarawak
Jabatan Tanah dan Survei
Lembaga Kemajuan Bintulu (BDA)
Yayasan Sarawak
Pustaka Negeri Sarawak
Perbadanan Stadium Negeri Sarawak
Dewan Suarah Baram
Dewan Suarah Bau
Dewan Suarah Bintulu
Dewan Suarah Kapit
Dewan Suarah Kota Samarahan
Dewan Suarah Kuching
Dewan Suarah Limbang
Dewan Suarah Mesra Mukah
Dewan Suarah Miri
Dewan Suarah Sarikei
Dewan Suarah Sibu
Dewan Suarah Sri Aman
Pembayaran Cukai Taksiran Majlis Perbandaran Seberang Perai
(MPSP)
Pembayaran Cukai Taksiran Majlis Perbandaran Pulau Pinang
(MPPP)
Pembayaran Cukai Taksiran
Pembayaran Balik Pinjaman Biasiswa
Pembayaran Bil Air
Pembayaran Bil Letrik
Pembayaran Bil Lektrik
Pembayaran Bil Air
Pembayaran Bil Air
Pembayaran Bil Telefon
Pembayaran Bil Rangkaian
Pembayaran Balik Pinjaman Biasiswa
Pembayaran Sewa Tanah
Pembayaran Cukai Taksiran
Pembayaran Kompaun Parkir
Pembayaran Balik Pinjaman Pelajaran
Pembayaran Yuran Perkhidmatan
Pembayaran Sewaan
Pembayaran Sewaan
Pembayaran Sewaan
Pembayaran Sewaan
Pembayaran Sewaan
Pembayaran Sewaan
Pembayaran Sewaan
Pembayaran Sewaan
Pembayaran Sewaan
Pembayaran Sewaan
Pembayaran Sewaan
Pembayaran Sewaan
Pembayaran Sewaan

BIL
12
KERAJAAN NEGERI
Selangor
Pejabat SUK Selangor
13
Pejabat Daerah / Tanah Hulu Langat
Pejabat Daerah Gombak
Pejabat Daerah Sabak Bernam
Syarikat Bekalan Air Selangor Sdn Bhd
(SYABAS)
Terengganu
SUK Terengganu
Yayasan Terengganu
Syarikat Air Terengganu
PERKHIDMATAN
Pembayaran Pendaftaran/Pembaharuan Pendaftaran Kontraktor
Pembayaran Dokumen Tender/Sebutharga
Pembayaran Balik Pinjaman Biasiswa
Pembayaran Cukai Taksiran
Pembayaran Cukai Tanah
Pembayaran Cukai Tanah
Pembayaran Bil Air
Pembayaran Sewaan
Pembayaran Cukai Taksiran
Pembayaran Zakat
Pembayaran Balik Pinjaman
Pembayaran Bil Air
Senarai Agensi yang Melaksanakan Kemudahan Pembayaran Atas Talian (Pihak Berkuasa Tempatan)
Bil
1.
Pihak Berkuasa Tempatan
Wilayah Persekutuan Kuala Lumpur
Dewan Bandaraya Kuala Lumpur
Perkhidmatan
Bayaran Yuran Penilaian
Bayaran Kompaun
2.
Wilayah Persekutuan Putrajaya
Perbadanan Putrajaya Bayaran Yuran Penilaian
Bayaran Kompaun
Bayaran Sewa Rumah di Putrajaya
Bayaran Perniagaan dan Lesen Penjaja
Bayaran Lesen Pengiklanan
Bayaran Cukai Tanah PTG WP
3.
Wilayah Persekutuan Labuan
Pelabuhan Labuan Bayaran Yuran Penilaian
Bayaran Cukai Hartanah
Bayaran Sewa Hartanah
4.
Johor
Majlis Bandar Raya Johor Bhru
Majlis Perbandaran Johor Tengah
Majlis Perbandaran Kluang
Majlis Perbandaran Muar
Majlis Perbandaran Batu Pahat
Majlis Perbandaran Pasir Gudang
Majlis Daerah Kota Tinggi
Majlis Daerah Kulai
Majlis Daerah Segamat
Majlis Daerah Simpang Renggam
Majlis Daerah Tangkak
Bayaran Yuran Penilaian
Bayaran Yuran Penilaian
Bayaran Yuran Penilaian
Bayaran Yuran Penilaian
Bayaran Yuran Penilaian
Bayaran Yuran Penilaian
Bayaran Yuran Penilaian
Bayaran Yuran Penilaian
Bayaran Yuran Penilaian
Bayaran Yuran Penilaian
Bayaran Yuran Penilaian
45

46
Bil
5.
Pihak Berkuasa Tempatan
Kedah
Majlis Bandar Raya Alor Star
Majlis Perbandaran Kubang Pasu
Majlis Perbandaran Kulim
Majlis Perbandaran Langkawi
Majlis Perbandaran Sungei Petani
Majlis Daerah Pendang
6.
7.
Majlis Daerah Baling
Majlis Daerah Sik
Majlis Daerah Yan
Pihak Berkuasa Tempatan Taman Perindustrian Hi-
Tech Kulim
Kelantan
Majlis Perbandaran Kota Bharu Bandaraya Islam
Melaka
Majlis Perbandaran Melaka Bandaraya Bersejarah
Majlis Perbandaran Alor Gajah
8.
9.
Majlis Perbandaran Hang Tuah Jaya
Majlis Perbandaran Jasin
Negeri Sembilan
Majlis Perbandaran Seremban
Majlis Perbandaran Nilai
Majlis Perbandaran Port Dickson
Majlis Daerah Jempol
Majlis Daerah Kuala Pilah
Majlis Daerah Tampin
Majlis Daerah Rembau
Pahang
Majlis Perbandaran Kuantan
Majlis Perbandaran Termerloh
Majlis Perbandaran Bentong
Majlis Daerah Cameron Highlands
Majlis Daerah Jerantut
Majlis Daerah Maran
Majlis Daerah Pekan
Majlis Daerah Raub
Perkhidmatan
Bayaran Yuran Penilaian
Bayaran Yuran Penilaian
Bayaran Yuran Penilaian
Bayaran Yuran Penilaian
Bayaran Yuran Penilaian
Bayaran Yuran Penilaian
Bayaran Sewa
Bayaran Yuran Penilaian
Bayaran Yuran Penilaian
Bayaran Yuran Penilaian
Bayaran Yuran Penilaian
Bayaran Yuran Penilaian
Bayaran Ansuran/Sewa Rumah
Bayaran Sewa Hartanah Kerajaan
Bayaran Balik Pinjaman Pelajaran (TAPEM)
Bayaran Kompaun
Bayaran Yuran Penilaian
Bayaran Yuran Memproses Pelan Landskap
Bayaran Yuran Memproses untuk kerja yang dilaksanakan di darat
Bayaran pelan kelulusan
Bayaran pelan pembangunan
Bayaran Yuran Penilaian
Bayaran Yuran Penilaian
Bayaran Yuran Penilaian
Bayaran Yuran Penilaian
Bayaran Yuran Penilaian
Bayaran Yuran Penilaian
Bayaran Yuran Penilaian
Bayaran Yuran Penilaian
Bayaran Yuran Penilaian
Bayaran Yuran Penilaian
Bayaran Yuran Penilaian
Bayaran Yuran Penilaian
Bayaran Yuran Penilaian
Bayaran Yuran Penilaian
Bayaran Yuran Penilaian
Bayaran Yuran Penilaian
Bayaran Yuran Penilaian

Bil Pihak Berkuasa Tempatan
10.
Perak
Majlis Perbandaran Ipoh
Majlis Perbandaran Kinta Selatan
Majlis Perbandaran Kuala Kangsar
Majlis Perbandaran Kulim
Majlis Perbandaran Manjung
Majlis Perbandaran Taiping
Majlis Perbandaran Teluk Intan
Majlis Daerah Batu Gajah
Majlis Daerah Kinta Barat
Majlis Daerah Grik
Majlis Daerah Kampar
Majlis Daerah Krian
Majlis Daerah Pengkalan Hulu
Majlis Daerah Perak Tengah
Majlis Daerah Tanjung Malim
11.
Perlis
Majlis Perbandaran Kangar
12.
Pulau Pinang
Majlis Perbandaran Penang
Pulau Pinang
Majlis Perbandaran Seberang Prai
13.
Sabah
Dewan Bandaraya Kota Kinabalu
Majlis Perbandaran Sandakan
Majlis Perbandaran Tawau
Majlis Daerah Keningau
Majlis Daerah Lahat Datu
Majlis Daerah Penampang
Perkhidmatan
Bayaran Yuran Penilaian
Bayaran Yuran Penilaian
Bayaran Yuran Penilaian
Bayaran Yuran Penilaian
Bayaran Lesen Perniagaan
Bayaran Sewaan Ruang Perniagaan
Bayaran Yuran Penilaian
Bayaran Yuran Penilaian
Bayaran Yuran Penilaian
Bayaran Yuran Penilaian
Bayaran Yuran Penilaian
Bayaran Yuran Penilaian
Bayaran Yuran Penilaian
Bayaran Yuran Penilaian
Bayaran Yuran Penilaian
Bayaran Yuran Penilaian
Bayaran Yuran Penilaian
Bayaran Yuran Penilaian
Bayaran Sewa
Bayaran Kompaun
Bayaran Yuran Penilaian
Bayaran Cukai Pintu
Bayaran Cukai Tanah
Bayaran Balik Pinjaman Pelajaran
Bayaran Yuran Penilaian
Bayaran Cukai Pintu
Bayaran Kompaun Kereta
Bayaran Sewa Gerai
Bayaran Yuran Penilaian
Bayaran Yuran Penilaian
Bayaran Yuran Penilaian
Bayaran Yuran Penilaian
Bayaran Yuran Penilaian
Bayaran Yuran Penilaian
47

48
Bil Pihak Berkuasa Tempatan
14.
Sarawak
Dewan Bandaraya Kuching Utara
Majlis Bandaraya Kuching Selatan
Dewan Bandaraya Miri
Majlis Perbandaran Pandawan
Majlis Perbandaran Sibu
Majlis Daerah Bau
Majlis Daerah Betong
Majlis Daerah Kapit
Majlis Daerah Kanowit
Majlis Daerah Lawas
Majlis Daerah Limbang
Majlis Daerah Pendalaman Sibu Rural
Majlis Daerah Lubok Antu
Majlis Daerah Lundu
Majlis Daerah Maradong dan Julau
Majlis Daerah Marudi
Majlis Daerah Matu-Daro
Majlis Daerah Dalat dan Mukah
Majlis Daerah Samarah
Majlis Daerah Saratok
Majlis Daerah Sarikei
Majlis Daerah Serian
Simunjan District Council
Majlis Daerah Sri Aman
Majlis Daerah Subis
Majlis Daerah Lenggong
Perkhidmatan
Bayaran Yuran Penilaian
Bayaran Kompaun Parkir
Bayaran Yuran Penilaian
Bayaran Kompaun Parkir
Bayaran Yuran Penilaian
Bayaran Kompaun Parkir
Bayaran Yuran Penilaian
Bayaran Yuran Penilaian
Bayaran Kompaun Parkir
Bayaran Yuran Penilaian
Bayaran Yuran Penilaian
Bayaran Yuran Penilaian
Bayaran Yuran Penilaian
Bayaran Yuran Penilaian
Bayaran Yuran Penilaian
Bayaran Yuran Penilaian
Bayaran Yuran Penilaian
Bayaran Yuran Penilaian
Bayaran Yuran Penilaian
Bayaran Yuran Penilaian
Bayaran Yuran Penilaian
Bayaran Yuran Penilaian
Bayaran Yuran Penilaian
Bayaran Yuran Penilaian
Bayaran Yuran Penilaian
Bayaran Yuran Penilaian
Bayaran Yuran Penilaian
Bayaran Yuran Penilaian
Bayaran Yuran Penilaian
Bayaran Yuran Penilaian

Bil Pihak Berkuasa Tempatan
15.
Selangor
Majlis Perbandaran Petaling Jaya
Majlis Perbandaran Shah Alam
Majlis Perbandaran Ampang Jaya
Majlis Perbandaran Kajang
Majlis Perbandaran Klang
Majlis Perbandaran Selayang
Majlis Perbandaran Sepang
Majlis Perbandaran Subang Jaya
Majlis Daerah Hulu Selangor
Majlis Daerah Kuala Langat
Majlis Daerah Kuala Selangor
16.
Terengganu
Majlis Bandaraya Kuala Terengganu
Majlis Perbandaran Dungun
Majlis Perbandaran Kemaman
Majlis Daerah Besut
Majlis Daerah Marang
Perkhidmatan
Bayaran Yuran Penilaian
Bayaran Yuran Penilaian
Bayaran Kompaun
Bayaran Yuran Penilaian
Bayaran Pembaharuan Lesen Perniagaan dan
Pengiklanan
Bayaran Yuran Penilaian
Bayaran Yuran Penilaian
Bayaran Pendaftaran/Pembaharuan Pendaftaran
Kontraktor
Bayaran dokuman Tender/Sebut harga
Bayaran Yuran Penilaian
Bayaran Yuran Penilaian
Bayaran Yuran Penilaian
Bayaran Kompaun atas talian
Bayaran pembaharuan lesen
Bayaran lesen MPSJ
Bayaran Yuran Penilaian
Bayaran Yuran Penilaian
Bayaran Yuran Penilaian
Bayaran Yuran Penilaian
Bayaran Yuran Penilaian
Bayaran Sewa
Bayaran Yuran Penilaian
Bayaran Yuran Penilaian
Bayaran Yuran Penilaian
49

50
Senarai Agensi yang Melaksanakan Kemudahan Pembayaran Atas Talian (Universiti)
6
7
4
5
Bil
1
2
3
8
9
Universiti
Universiti Industri Selangor
Universiti Kebangsaan Malaysia
Universiti Malaya
Universiti Malaysia Terengganu
Universiti Malaysia Sabah
Universiti Putra Malaysia
Universiti Sains Malaysia
Universiti Teknologi Malaysia (UTM)
Universiti Teknologi Mara (UiTM)
10 Universiti Terbuka Malaysia
11 Universiti Utara Malaysia (UUM)
12 Universiti Malaysia Sarawak (UNIMAS)
13 Universiti Teknikal Malaysia Melaka (UTeM)
14 Universiti Sains Islam Malaysia (USIM)
15 Universiti Islam Antarabangsa (UIAM)
Perkhidmatan
Bayaran Yuran/Bayaran Lain
Pembayaran Yuran Pengajian
Pembayaran Yuran Pengajian
Pembayaran Yuran Pengajian
Pembayaran Yuran Pengajian
Pembayaran Yuran Pengajian
Bayaran Borang Permohonan Jarak Jauh
Bayaran Borang Permohonan Kemasukan Khas
Bayaran Borang Permohonan Saluran Kedua
Bayaran Borang Permohonan Warga Emas
Bayaran Borang Permohonan Diploma Kejururawatan
Yuran Pelajar Ijazah
Yuran Pelajar Jarak Jauh
Pembayaran Yuran Pengajian
Pembayaran Yuran Pengajian dan Bil-Bil Pelajar
Pembayaran Bil-Bil Vendor
Pembayaran Tuntutan Perjalanan Kakitangan
Pembayaran Tuntutan Pendahuluan Kakitangan
Pembayaran Skim Khidmat Pelajar
Bayaran Yuran/Bayaran Lain
Pembayaran Yuran Pengajian
Pembayaran Yuran Pengajian
Pembayaran Yuran Pengajian
Pembayaran Yuran Pengajian
Pembayaran Yuran Pengajian

51

54

58
60
61
63
66
71
57 MESSAGE FROM THE HONOURABLE
PRIME MINISTER
FOREWORD FROM THE PEMUDAH
CHAIRMAN AND CO-CHAIR
VISION AND VALUES Of PEMUDAH
ABOUT PEMUDAH
SNAPSHOT Of INITIATIVES
EFFICIENCY IMPROVEMENTS
Starting a Business
Dealing with Construction Permits
Registering Property
Employing Workers
Enforcing Contracts
Trading Across Borders
Business Process Re-engineering in
Business Licensing
Implementation of e-Payment Facilities
(myBayar)
Halal Matters
Private Sector Efficiency
Kuala Lumpur City Hall (DBKL)
POLICY IMPROVEMENTS
Employing Workers
Paying Taxes
Services Liberalisation
Abandoned Housing Projects
Immigration Matters
78
79
79
80
81
84
85
76
73 ON-GOING INITIATIVES
EFFICIENCY INITIATIVES
Starting a Business
Registering Property
Paying Taxes
Enforcing Contracts
Trading Across Borders
Implementation of e-Payment Facilities
Kuala Lumpur City Hall (DBKL)
Business Process Re-engineering in
Business Licensing
Private Sector Efficiency
Medical Tourism
Halal Matters
POLICY INITIATIVES
Employing Workers
Closing a Business
Trading Across Borders
Construction Industry Payment and Adjudication
Abandoned Housing Projects
Competition Policy
Registering Property
PEMUDAH CHALLENGE
PEMUDAH AT STATE LEVEL
PEMUDAH PORTAL
OUTREACH PROGRAMMES
INTERNATIONAL COMPETITIVENESS
THE WAY FORWARD
APPENDICES
55

56

First of all I want to record my appreciation to the members of PEMUDAH for five years of contribution towards improving the Malaysian business environment.
In a very real sense PEMUDAH is the embodiment of the philosophy of 1Malaysia, People first,
Performance now. PEMUDAH’s membership is inclusive, and its objectives clear. You have proven to us all that a robust public-private sector partnership is not only possible but, more importantly, can result in improvements to the delivery system, and sort out issues that matter to big and small business alike. And equally important, the lives of the rakyat.
A feather in the cap of PEMUDAH in 2011 was the improvement to 18th position from 23rd previously in the World Bank Doing Business. Of course we are pleased to note the improved rankings. But the meaning of competitiveness is not in the ranking but in the experience itself: the experience of reduced processing time for licences, reduced cost of doing business, clear and transparent processes and procedures.
I am pleased that PEMUDAH’s focus has not just been on the public delivery system. You have also begun work on private sector delivery. This makes sense because national competitiveness is not just about the Government alone. The private sector system is equally pertinent.
The initiatives prompted by PEMUDAH have touched the lives of ordinary Malaysians, and contributed to the message that indeed this Government cares about their concerns, cares enough to make the radical changes to ensure that Malaysia remains competitive.
I commend PEMUDAH for all its efforts and look forward to more positive results in the near future.
Ultimately, for Malaysia to achieve its goal of a high-income economy by 2020, we have to ensure that our companies are competitive, the country is business-friendly, and that Malaysia is a great place to work and live in!
YAB DATO’ SRI MOHD NAJIB TUN HAJI ABDUL RAZAK
Prime Minister of Malaysia
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58
“I must do something” always solves more problems than “something must be done.”
That in essence sums up the stance PEMUDAH has taken these past five years. A stance we intend to continue going forward. On 7 February 2007 when PEMUDAH was established, its approach to public-private sector collaboration to address concerns about public service delivery was different from the norm then. Even radical.
Breaking silos and norms; giving meaning to the phrase
“business is not as usual”.
It is this relationship that has enabled issues and concerns to be dealt with in a candid and constructive environment. In 2011, PEMUDAH worked on reducing compliance costs, services liberalisation, continued to focus on improvements in Dewan Bandaraya Kuala
Lumpur, and invited participation from members of the public through the PEMUDAH Challenge.
This winning formula should not only be limited to the federal level. It is at the state and local government levels that the rubber meets the road. State-level PEMUDAH
PEMUDAH completes five years of work in February 7,
2012. As the Taskforce reviews the outcomes of five years of public sector–private sector partnership, it takes cognisance of the giant strides that it has made from its initial aim to improve Malaysia’s ranking of 25 in the World
Bank Doing Business Report 2007. Apart from improving the nation’s rankings, currently 18 in the WB index (2010:
23) and 21 in the Global Competitiveness Report, 2011
– 2012 (2010-2011:26), PEMUDAH has also leveraged on public-private engagement and collaboration to provide inputs on other relevant policy issues that impact not only on the business environment but citizenry and national development goals.
In recognition of the value of private-public sector dialogue and collaboration in improving policies and service delivery, the Chief Secretary to Government of
Malaysia, YBhg Tan Sri Mohd Sidek Haji Hassan directed that establishment of state-level PEMUDAHs in all states to address specifically state and local level issues. Such a move is both timely and expedient as businesses engage with local authorities in all their operations and Taskforces at the state level can play a more active role in providing inputs and implementing initiatives undertaken by
PEMUDAH at the federal level. Consistent with efforts to improve the services of local councils, Dewan Bandaraya
Kuala Lumpur has also been identified by PEMUDAH to be made the model local council.

took shape in 2011. To date, 13 states have replicated this winning formula.
Realising that business licences are the bane of private enterprise, as they add to the cost of doing business,
PEMUDAH worked with 23 ministries and federal agencies to reduce and eliminate licences, shorten the time for issuing, and expand the validity period of the licences.
As a result, 395 of 761 licenses were identified to be eliminated or simplified. This whole initiative would result in an estimated reduction of RM729 million in business license compliance cost when this exercise is completed in June 2012.
To improve the investment climate and contribute significantly to the goals of the New Economic Model,
PEMUDAH in collaboration with relevant ministries and the business community focused on the autonomous liberalisation of the services sector. Together we came up with a priority list of 17 sub-sectors for equity liberalisation in stages, in 2012.
Key to the business and investment environment are issues pertaining to talent as well as labour. PEMUDAH dealt with both. To facilitate the movement of talent within the country, PEMUDAH collaborated with TalentCorp and the Ministry of Home Affairs to introduce the I-pass for expatriates. There was also engagement with the Ministry of Education on policies and programmes. The Task
Force members were also fully engaged in the review of labour legislation and policies.
What started out as a task force to dive deep into concerns over the public delivery system, has today evolved into one that is dealing with national competitiveness on a whole new level. A country cannot be competitive if only one part of the system is made to change and improve.
Private sector delivery system also needs to be examined.
PEMUDAH set up a Focus Group to address the concerns related to key areas that impact not only the cost of doing business but also the lives of the man-on-the-street.
These include banking, legal matters, and utilities.
The highlight of 2011 was Malaysia’s moving to 18th position from 23rd position in the World Bank Doing
Business 2012 Report. For this I must thank all the
PEMUDAH members and the members of the public who have so willingly worked together to improve Malaysia’s competitiveness. Yes, we have moved into the “I must do something” mode. Let us continue to do more.
YBHG. TAN SRI MOHD SIDEK HAJI HASSAN
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The Taskforce concentrated on a number of key initiatives in 2011 to improve the overall competitiveness of the business environment. Central to the work of PEMUDAH was the continuing review of existing and proposed labour legislation and policies, including foreign worker polices, to allow for greater flexibility for businesses in dealing with labour. To enhance the availability and quality of manpower, the Taskforce also engaged the public sector in an ongoing dialogue on education- related policies and programmes.
Business licensing was another key area of focus. We have successfully reviewed the licenses and licensing processes of 23 Ministries and government agencies aimed at reducing the number of licenses required by half. This review has since been extended to local authorities.
A number of other significant issues mooted by the private sector received the support of the public sector
– compensation for late refunds of income tax, reduction in time bar for tax audits, review of logistics costs, and the like. In meeting the challenge to improve private sector services to consumers, a new challenge we embraced in 2010, we made progress on the simplification of loan disbursement procedures to SMEs and are currently working on reducing delays in loan disbursement. The delivery of other private sector-provided services is also receiving the attention of PEMUDAH.
At the macro level PEMUDAH also concentrated on providing inputs for policies aimed at expanding economic activities in the economy. Apart from monitoring and facilitating efforts to liberalise the services sector, the Taskforce also assisted in supporting negotiations for bilateral and multi-lateral Free Trade Agreements, including the Trans-Pacific Strategic Economic Partnership
Agreement (TPP) and Malaysia - EU Free Trade Agreement through its inputs on procurement and other policies that required the concurrence of policy makers across ministries before negotiations could be convened.
We continued to monitor the earlier gains that we had registered to ensure sustainability. On enforcing contracts we noted that almost all the backlogged commercial cases had been removed with the setting up of the New Commercial Courts. We also tracked approvals of work permits for expatriates and spouses of citizens to be gainfully employed; registration of standard properties by Land Offices; One-Stop Centre approvals in local government officers for building plans and fitness for occupation, among others. This is to confirm the continued commitment of the public sector initiatives and to build on the gains made thus far.
Moving forward we remain committed to our ambition to be among the top 10 nations in global competitiveness and a high income economy. Challenges undoubtedly remain with new competitors constantly emerging and uncertainties looming in the international economic environment. It is apparent that we have to do more, do better and get it right in the shortest time possible if we are to stay ahead of the game. I believe that we can realise the goal if we can continue to build on the mutual trust that exists and share the vision and responsibility of ensuring a facilitative and conducive business environment where economic activities can thrive and grow. I would like to acknowledge and thank the civil service and the Government for the public-private partnership and collaboration in moving the nation forward.
YBHG. TAN SRI DATUK YONG POH KON

60

The Special Task Force to Facilitate Business
(PEMUDAH) was formed by former Prime Minister,
YABhg. Tun Abdullah Ahmad Badawi on 7
February 2007, out of an obvious need for closer collaboration between the public and private sector to enhance the public service delivery and improve Malaysia’s business environment.
After 5 years, PEMUDAH remains relevant by continually adapting itself to challenges in improving Malaysia’s competitiveness. No longer confined to the public service, the task force has expanded its work scope to include tackling private sector inefficiencies.
PEMUDAH also leads the effort in improving
Malaysia’s ranking in the annual World Bank
Doing Business Report. As a result of all these efforts, Malaysia’s ranking improved from 23rd to
18th for the Doing Business 2012 Report.
Mohd. Sidek Haji Hassan, Chief Secretary to the
Government of Malaysia and having as its cochair YBhg. Tan Sri Datuk Yong Poh Kon, President of the Federation of Malaysian Manufacturers
(FMM).Two working groups under PEMUDAH were set up to look into the efficiency of the public service delivery system and businesses that Government policy has an impact on.
PEMUDAH strongly believes that reforms can be implemented successfully if the relevant stakeholders are engaged to provide the necessary input. Toward this end, many ministries have adopted an open policy and have encouraged feedback from the private or public sector. Issues discussed at PEMUDAH meetings are in the presence of the relevant ministries and agencies with the authority to make decisions to resolve these issues.
Being a fluid collaboration, PEMUDAH has evolved with time. It is now a team made up of 25 highly respected individuals: 14
Heads of selected Government ministries and departments, 10 leaders of Malaysian businesses and the President of the Malaysian Trades Union
Congress (MTUC).
The close working relationship between the public and private sectors is evident with the chairmanship of PEMUDAH by YBhg. Tan Sri
PEMUDAH strongly feels that both the public sector & private sector machinery must run efficiently and in tandem if Malaysia is to remain an attractive business hub. A mindset that embraces change and hence evolves constantly, is something PEMUDAH believes in and propagates in the public service. This year, PEMUDAH has embarked on numerous major reforms as detailed in this annual report.
PEMUDAH will continue this momentum of change to further improve the public as well as the private sector delivery system.
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62
Special Task Force to
Facilitate Business
(PEMUDAH)
Working Group on
Efficiency Issues (WGEI)
Focus Group on
Starting a Business
Focus Group on
Registering Property
Focus Group on
Paying Taxes
Focus Group on
Employing Workers
Focus Group on
Trading Across Borders
Focus Group on
Enforcing Contracts
Focus Group on
Closing a Business
Focus Group on
Construction Permits
Task Force on
Hotel Sub-Sector
Focus Group on
Public Relations
Focus Group (MAMPU)
- Dealing with Licenses
- Improving Perception
Working Group on
Policy Issues (WGPI)
Focus Group on
Government Procurement
Task Force on
Immigration Matters
Task Force on
MM2H
Task Force on
Abandoned Housing
Projects
Task Force on
Foreign Workers
Focus Group on
Business Process
Re-Engineering in
Business Licensing
Task Forces directly under PEMUDAH
Task Force on
Taxi Services in Malaysia
Task Force on
DBKL
Task Force on
Halal Matters
Task Force on
Implementation of e-Payment Facilities
Focus Group on
Private Sector Efficiency and Accountability
Towards Consumerism
Focus Group on
Services Liberalisation

Starting a Business
(i) Developed MyCoID Gateway System (MGS) which enables the following services to be transacted online:
(a) Name Search;
(b) Application of Company Name
(Form 13A);
(c) New company incorporation and simultaneous registration with five agencies; and
(d) Lodgement of post incorporation forms.
(ii) Developed BLESS Phase II.
Trading Across Borders
(i) Published information on Permit Issuing
Agencies (PIAs), client charter, work process flow and National Single Window (NSW) liaison officer in the NSW’s portal (www.mytradelink.
gov.my); and
(ii) Reduced the number of documents for import and export is through the merging of invoice and packing list.
Business Process Re-engineering in Business
Licensing
(i) Reviewed procedures related to the application of business-related licenses at 23 ministries and agencies; and
(ii) 395 of 761 licenses were identified to be eliminated and simplified, reducing business license compliance cost at an estimate of
RM729 million when the exercise is completed in June 2012.
Dealing with Construction Permits
(i) Approval for developments can now be obtained in less than six months;
(ii) Introduced three Common Templates and
Checklists for external and internal technical agencies and One Stop Centre (OSC) procedures;
(iii) Reduced the checklist for building plan approvals from 81 items to 19 items;
(iv) Reduced time taken to process building plan approvals from 61 days to 37 days;
(v) Ensured adoption of OSC Online at all Local
Authorities (PBT); and
(vi) Enforced the certificate of completion and compliance system (CCC) to replace certificate of fitness of occupation (CFO) system.
e-Payment facilities
(i) Focused on e-payment services at multiple channels, promoting and increasing the use of e-payment facilities; and
(ii) Increased coverage to 236 agencies offering
449 online services through portals of
Government agencies and banks.
Halal Matters
(i) Reduced time taken to process new Halal
Certificate applications from 90 to 30 days.
Registering Property
(i) Registration of property or registration of transfer within one day at 98.83 per cent of
34,837 transactions. Seven out of 12 States in
Peninsular Malaysia achieved 100 per cent of one day registration; and
(ii) Implemented Biometric System in 21 land offices.
Private Sector Efficiency
(i) Increased awareness on consumerism in the private sectors;
(ii) Introduced the circular for insurance companies to put in writing the insured value of vehicles; and
(iii) Improved the delivery of energy service providers.
Employing Workers
(i) Implemented Digital Industrial Court
Proceedings involving seven Chairmen.
Kuala Lumpur City Hall (DBKL)
(i) Introduced a new intelligent monitoring mechanism called “Eye Zoom” to overcome traffic congestion.
Enforcing Contracts
(i) Implemented e-filing system (EFS) at Kuala
Lumpur Court, Shah Alam Court, Georgetown
Court, Johor Bahru Court, and Palace of Justice
(Putrajaya).
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64
Employing Workers
(i) Established the National Wages Consultative
Council; and
(ii) Passed the Employment (Amendments) Bill
2011 in the Parliament.
Paying Taxes
(i) Introduced option for individuals with a single source of employment income not to file tax returns;
(ii) Enforced compensation for late refund of taxes; and
(iii) Reduced time frame from six years to five years within which a tax audit can be carried out.
Services Liberalisation
(i) Liberalised 17 services sub-sectors - this will be carried out in phases in 2012; and
(ii) Allowed up to 100 per cent foreign equity participation in selected sub-sectors.
Abandoned Housing Projects
(i) Completed and resolved 94 of the 116 abandoned housing projects (as at 31
December 2011);
(ii) Introduced Build-Then-Sell (BTS) Concept;
(iii) Amended the Housing Development (Control and Licensing) Act 1966 (Act 118); and
(iv) Displayed list of developers that are blacklisted and housing projects that are facing problems, on the website of the Ministry of Housing and
Local Government (www.kpkt.gov.my).
Immigration Matters
(i) Introduced Resident Pass for up to 10 years, effective 1 April 2011;
(ii) Abolished maximum approval of 10 years for employment passes for Executive Posts and five years for non-executive posts;
(iii) Removed the requirement for an understudy for all categories of expatriate posts and 10year limit on employment pass;
(iv) Implemented post-approval audit and enforced the issue of automatic expatriate passes;
(v) Extended Work Permit for temporary unskilled employees for 5+5 (annually) starting on 1
April 2011;
(vi) Introduced Biometric System for foreign workers under the 6P Programme;
(vii) Issued International Student Pass;
(viii) Expedited Visa for foreign patients under
Medical Healthcare Tourism Council (MHTC) programme;
(ix) Improved Standard Operating Procedure
(SOP) for conducting raids;
(x) Granted automatic work permits for expatriates’ spouses;
(xi) Issued Employment Pass to top foreign graduates from local universities;
(xii) Extended Employment Pass tenure to five years from two years;
(xiii) Implemented post-approval audit and enforcement with the assistance of the Inland
Revenue Board (IRB) and the Companies
Commission of Malaysia (SSM); and
(xiv) Introduced a new category for Employment
Pass for less than 2-year tenure or less than
RM5,000 income per month for specific talent.
Starting a Business
(i) Improving BLESS phase I and extending the coverage to 73 agencies and 350 licenses/ permits/approvals.
Registering Property
(i) Minimising the time taken for data entry by counter clerks in land offices with the introduction of myForms at all Land Offices; and
(ii) Introducing e-mail notification services to notify applicants/lawyers on registration of applications or to pick-up documents and/or titles issued in the land office.
Paying Taxes
(i) Streamlining EPF, SOCSO and HRDF payments to a single payment date.
Enforcing Contracts
(i) Introducing the Client Charter to further improve the Court’s delivery system and transparency.
Trading Across Borders
(i) Standardising the Import and Export Process
Flows; and
(ii) Initiating a project to improve efficiency of
Logistics stakeholders using Six Sigma Tools.
Implementation of e-Payment Facilities
(i) Embarking on the mobile channel of e-payment via hand phones and computer tablets;
(ii) Developing Mobile Government (MyMobile) pilot projects in Kuala Lumpur City Hall
(DBKL) and National Higher Education Fund
Corporation (PTPTN); and
(iii) Driving the public sector e-payment in the coming years towards the much desired usage level of 90 per cent.

Kuala Lumpur City Hall (DBKL)
(i) Identifying critical junctions and placing traffic enforcement personnel at these junctions;
(ii) Restricting slow moving vehicles (heavy vehicles) from entering city centre at peak hours;
(iii) Imposing high penalties for traffic offences and detaining towed away vehicles;
(iv) Introducing a new regulation regarding a left turn on red at traffic lights at Jalan Raja Laut turning into Jalan Sultan Ismail;
(v) Increasing feeder services to rail transport
(school buses) during peak hours;
(vi) Introducing “Motorcycle Zone” at designated intersections;
(vii) Diverting vehicles which are blocking traffic at yellow boxes in strategic areas;
(viii) Installing CCTV surveillance systems at high crime rate locations;
(ix) Promoting the use of public transport through the Public Transport Day or Car-free day
Campaigns; and
(x) Providing car park facilities at National Stadium
Bukit Jalil for LRT commuters.
Business Process Re-engineering in Business Licensing
(i) Continuing to enhance the business licensing process.
Private Sector Efficiency
(i) Improving the getting of credit facilities, business conducts and protection of consumer rights;
(ii) Simplifying and standardising loan application forms; and
(iii) Improving the efficiency of Water Utility providers.
Medical Tourism
(i) Facilitating the delivery of Malaysia Healthcare
Travel Council (MHTC).
Employing Workers
(i) Continuing work on the standard definition of wages; and
(ii) Reviewing the issue of permits/licenses under the labour legislation.
Closing a Business
(i) Forming a single insolvency law.
Trading Across Borders
(i) Monitoring ancilliary charges imposed by the logistic players; and
(ii) Promoting transparency among Forwarding
Agents, Freight Forwarders and Hauliers by requiring them to list out their charges and fees on their websites.
Construction Industry Payment and Adjudication
(CIPA)
(i) Providing feedback and facilitating the enactment of the Construction Industry
Payment and Adjudication (CIPA) Bill 2011.
Abandoned Housing Projects
(i) Further reducing and curbing the occurrence of housing projects being abandoned:
(a) Home Completion Insurance/Guarantee
Scheme; and
(b) Amendment to the Payment Schedule under Act 118 and other related Acts with the view of issuing Land Titles and Vacant
Possession simultaneously.
Competition Policy
(i) Carrying out the objectives and implementing the Competition Act 2010; and
(ii) Issuing guidelines to assist the stakeholders in comprehending some of the important provisions and terminologies contained in the
Competition Act.
Registering Property
(i) Reviewing the National Land Code (NLC) to reduce the number of fraudulent or forged land transactions through the control of legislation and enhancement of registration security.
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66
1. STARTING A BUSINESS
MyCoID
The Malaysian Corporate Identity Number (MyCoID) allows the use of a single reference number for registration and transaction purposes with different
Government agencies.
It was implemented in two phases, Phase I in July
2009 and Phase II commenced in July 2010. It involved the development of the MyCoID Gateway
System (MGS) by integrating the systems of five participating agencies; the Inland Revenue Board
(IRB), the Employees Provident Fund (EPF), the
Human Resources Development Fund (HRDF), the
Social Security Organisation (SOCSO) and the Small and Medium Enterprise Corporation Malaysia (SME
Corp Malaysia). It allows automatic population of data for simultaneous registration with these agencies. The MGS enables online transactions for:
(i) Name Search:
The public is now able to do a search on their company’s proposed name. This service is an enhanced version of the similar service offered through the SSM e-Lodgement.
(ii) Application of Company Name (Form 13A):
The application of a company name can be submitted online.
(iii) Incorporation & simultaneous registration of a new company with the participating agencies:
The application for the incorporation of companies can be submitted online. Upon approval of the application, the relevant information of the new incorporated company will be submitted to the five agencies for simultaneous registration.
(iv) Lodgement of post incorporation forms:
Post incorporation forms also known as First
Forms, such as Form 24 (Return of Allotment of Shares), Form 44 (Notice of Situation of
Registered Office and of Office Hours and
Particulars of Changes) and Form 49 (Return of Particulars in Register of Directors, Managers and Secretaries and Changes in Particulars) can be lodged online.
As at 31 December 2011, there were 2,231 registered users of the MGS.
Business Licensing
Electronic
Support System (BLESS)
The Portal
102 enables applicants with SSM for approvals agencies manufacturing sectors. Currently, to apply licences/permits/ offered and by 45 the service is only available
As at December were 5,199 consisting registered of agencies members of the public.
and
2. DEALING WITH CONSTRUCTION PERMITS
One Stop Centre (OSC)
The OSC streamlines the decision making process and addresses issues of delays in getting approvals for development projects. As at 31 December 2011 a total of 41,750 applications were received through the OSC Portal. Details are as shown in Appendix I.
Improvements made in 2011:
(i) Three common templates and a checklist for external and internal technical agencies and OSC procedures according to MS ISO
9001:2008 were introduced. The templates were circulated to Local Authorities, external/ internal technical agencies and Principle
Submitting Persons (PSP) on 28 February 2011.
The templates apply to new development applications submitted from 1 April 2011;
(ii) The checklist for building plan approvals was reduced from 81 items to 19 items. The new and simplified checklist was made effective from 15 July 2011;

(iii) A new and simplified process reduced the time taken for the approval of building plan to 37 days from 61 days and was made effective from 15 July 2011; and
(iv) OSC Online was introduced in January 2011 at 10 pilot Local Authorities (PBTs) and later expanded to 29 PBTs by end of October 2011.
The deadline for OSC Online adoption by all
PBTs is December 2011.
3. REGISTERING PROPERTY
The Focus Group on Registering Property (FGRP) continues to improve the transparency in and time taken for registering property. The improvement covers pre-, during and post-registration processes which include:
(i) Standardisation of Form 14A according to the standard format as per National Land Code
1965;
(ii) Implementation of advance stamp duty payable within one day;
(iii) Computerisation of strata registration, similar to the Integrated Land Management System
(SPTB) for land registration;
(iv) Introduction of a notification system that will complement the manual notice of the client’s submission status from Land Office; and
(v) Standardisation of checklist for initial stage of submission of application.
As at December 2011, out of 34,837 transactions for registering property or land transfer, 98.83 per cent were completed within one day. Seven out of 12
States in Peninsular Malaysia achieved 100 per cent in one day registrations. Details are as in Appendix
II.
The Registration of land transfer within a day at the
State Land Offices is applicable only to presentations that are fit for registration. The completion of registration of land transfer in one day is only for the transfer of landed properties and does not include the transfer of strata titles. The one day registration period starts from the moment the land transfer form
(Form 14A) is submitted at the counter of the Land
Office until the time of land transfer is registered in the title.
The registration period of one day at the State Land
Office precludes pre-registration matters including the time taken at the lawyer’s office, the valuation of the property by the Valuation and Property Services
Department and the payment of stamp duty at the Inland Revenue Board of Malaysia. Upon the completion of all pre-registration formalities, the transfer will be registered in just one day at the State
Land Offices.
In addition, 21 land offices have implemented the
Biometric System to prevent fraud and forgery at land offices.
4. EMPLOYING WORKERS
Industrial Court Proceedings
The digital court project was implemented in
November 2010 involving seven Chairmen where audio visual recording devices are used to record court proceedings.
For the second phase of the project, the Industrial
Court plans to install audio visual recording instruments with sound recognition technology to expedite the hearing process by allowing the notes of evidence to be generated automatically through the system.
5. ENFORCING CONTRACTS e-Filing
The e-Filing System (EFS) was introduced at the
Kuala Lumpur Courts in March 2011 for civil cases to improve the efficiency of the Courts. The buildup of judicial papers had reached a point where the KL Court’s Registry could no longer maintain efficient filing, circulation, and storage systems for all its 80 courtrooms. The EFS enables a lawyer to do registration, payment of fees and lodgment of originating process and court documents online.
The Court Management System (CMS) immediately stores the electronic data, automatically generates cause list and scheduling and within minutes, the case can be accessed concurrently by clerks,
Registrars and Judges in the Court complex. At the same time, the lawyer is able to retrieve electronically, the stamped court documents from his office via the internet.
The implementation of EFS has significantly improved the efficiency of the Courts Registry by eliminating the printing, scanning, du plicate data entry, and costly paper handling and storage that typically results f r o m
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68 a manual, pa per-based filing. It also saves a lot of time since the clerks are no longer required to review, unstaple, scan, stamp, barcode and index each document re ceived and thereafter record the respective data into several books and diaries.
The EFS has benefitted filers as well because the system is convenient, flexible and responsive. Filers who are registered online users with EFS are now able to file court documents anytime from any location with internet access to the participating e-filing Courts. They are also able to receive digitally stamped court documents immediately via internet upon the registrar’s acceptance. The EFS also provides a standard format for court documents and an automatic calculation of court fees which basically has standardised the previously different practices among the Courts registries.
After its successful implementation in Kuala Lumpur, the EFS has been extended to other participating e-filing Courts which are in Shah Alam, Georgetown
(Penang), Johor Bahru and Palace of Justice
(Putrajaya).
In order to assist filers and lawyers in the transition from manual-based filing to electronic filing, Service
Bureaus have been set up by the judiciary in the participating e-filing Courts to do scanning and data entry for the filers. Filers who are not registered online users with EFS can retrieve their document online via the EFS Portal at http://efiling.kehakiman.
gov.my. Service Bureaus have also been set up in
Kota Bharu, Kuala Terengganu, Kuantan, Temerloh,
Seremban, Melaka, Muar, Ipoh and Alor Setar to enable filers at those states to send their documents electronically to the participating e-filing Courts.
As at 23 November 2011, 239 legal firms have become registered online users with EFS and have actively filed online about 2,000 sets of court documents on a daily basis. Harnessing technology into Court is inevitable; therefore it is imperative that filers and lawyers understand that the EFS offers a viable means for improving efficiency and the way courts conduct business.
6. TRADING ACROSS BORDERS
Issuing of Permits
Information on Permit Issuing Agencies (PIAs), client charter, work process flow and the National Single
Window (NSW) liaison officer has been published in the NSW’s portal (www.mytradelink.gov.my). PIAs that have improved their client charter for issuance of import/export permit are:
(i) Pharmacy Services Division
Existing
14 days – issuance of import permit
14 days – issuance of export permit application
Improvement
5 working days (with inspection)
3 working days (without inspection)
7 working days
(ii) National Kenaf and Tobacco Board
Existing
4 days - issuance of import permit for raw tobacco
Improvement
3 working days
New Export Document
One of the initiatives to reduce the number of documents for import and export is through the merging of invoice and packing list. This initiative reduces time taken to export and simplify process through reusability of data.
A series of awareness programme to encourage the utilisation of the new document is also on-going.

The “Guillotine” method was used to eliminate redundant and hampering licensing processes based on their legality, necessity and appropriateness. As a result, 395 of the 761 licenses were identified to be eliminated and simplified. The simplified licenses are currently being streamlined and simplified by the
Malaysian Administrative Modernisation and
Management Planning Unit (MAMPU) before they are incorporated into the Business Licensing
Electronic Support System (BLESS) by the
Implementation and Coordination Unit (ICU). This process will help to reduce business license compliance costs by an estimated RM729 million when the exercise is completed in June 2012.
8. IMPLEMENTATION Of e-PAYMENT FACILITIES
(myBayar)
This initiative focuses on providing multiple channels and promoting the use of e-payment facilities. As at
December 2011, there were 236 agencies offering
449 online services through portals of Government agencies and banks. The e-payment services provided are :
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7. BUSINESS PROCESS RE-ENGINEERING IN
BUSINESS LICENSING
The Focus Group on Business Process Re-engineering
(FGBPR) has embarked on “Modernising Business
Licensing” (MBL) by reviewing all procedures related to the application of business-related licenses at 23 ministries and agencies.
This is to create a more conducive and competitive business environment in Malaysia.
This initiative has been carried out in three batches, details of which can be found in the Appendix III.
(i) First batch: Ministry of Rural and Regional
Development, Ministry of Domestic Trade,
Cooperatives and Consumer Affairs, Ministry of
Energy, Green Technology and Water, Ministry of Plantation Industries and Commodities and Ministry of Federal Territories and Urban
Wellbeing;
(ii) Second batch: Ministry of Tourism, Ministry of
Transport, Ministry of Natural Resources and
Environment, Ministry of Health, Ministry of
Housing and Local Government, Ministry of
Finance, Ministry of Human Resources, Ministry of Science, Technology and Innovation,
Ministry of Information, Communication and
Culture; and
(iii) Third batch: Ministry of Works, Ministry of
Education, Ministry of Agriculture and Agro-
Based Industry, Ministry of International Trade and Industry, Ministry of Higher Education,
Ministry of Home Affairs, Ministry of Women,
Family and Community Development, Ministry of Youth and Sports and the Land Public
Transport Commission (SPAD).
Agencies by Category
Federal Government
Agencies
Government Linked
Companies
State Government
Agencies
Local Government
Authorities
Universities
Total
Number of
Agencies
Number of
Services
92
6
13
110
15
236
223
7
46
148
25
449
The list of e-payment services are as shown in
Appendix IV.
Continuous efforts were undertaken to promote the use of e-payment facilities, through the mass media,
ICT Expositions and hand holding programmes.
Through these initiatives, the use of e-payment facilities has increased by 17 - 30 per cent for many front liner agencies.
The utilisation rate of e-payment facilities among the younger generation is between 44 - 73 per cent especially in cases of loan repayment to Public
Services Department, National Higher Education
Fund Corporation (PTPTN) and Ministry of Higher
Education.

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9. HALAL MATTERS
Harmonisation of Malaysia Halal Certification through Joint Certification between the
Department of Islamic Development Malaysia
(JAKIM) and State Religious Affairs (JAIN/MAIN)
JAKIM and JAIN/MAIN have agreed to be jointly responsible for certifying and in so doing, standardise the management of the Halal certification system.
With the implementation of this mechanism, JAKIM and JAIN/MAIN have started a single system of halal certification and halal standards, with a single certificate and logo.
This initiative is part of an effort to roll-out to all states in Malaysia, the proven e-Halal application system which has been implemented by JAKIM since 2007.
The system was successfully followed by the State
Religious Affairs of Penang in 2010 and Malacca,
Negeri Sembilan, Sabah and Johor in 2011. The project will be expanded to others states i.e.
Selangor, Pahang, Kelantan, Terengganu, Perak,
Kedah, Perlis and Sarawak and is expected to be completed by the end of 2012.
Reducing the time taken to process new Halal
Certificates
The time taken to process new halal applications has been reduced to 30 days from 90 days, after the payment of certification fees. The new process has been developed into a Client Charter.
Training Programmes
JAKIM with the cooperation of the Halal Industry
Development Corporation (HDC) has taken the initiative to further build the capacity of JAKIM in providing fast certification.
10. PRIVATE SECTOR EFFICIENCY
Conference on Private Sector Efficiency and
Consumerism
In line with the aspiration of the Government to improve business service delivery, a Conference on
Private Sector Efficiency and Consumerism was held on 24 March 2011.
The objectives of the conference were to increase the awareness of the private sector of the relationship between private sector efficiency and consumerism, as well as to encourage the private sector to improve its delivery system. This is in line with the National Agenda towards achieving a high income economy.
Some of the issues highlighted during the conference were:
(i) Consumers’ rights and protection;
(ii) Importance of customer satisfaction in business;
(iii) Private sector as the engine of economic growth;
(iv) Delay in responding to customers’ complaints;
(v) Decline in business ethics; and
(vi) Increase in credit card and hire purchase frauds.
Banking and Insurance
Improvements made in the banking and insurance sector were:
(i) Effective 1 August 2011, all insurance companies were to put in writing the insured value of vehicles to ensure consumers are properly advised of the appropriate market value of their vehicles. This is to address the issue of “over or under insuring”. The present market value will be based on ISM Automobile
Business Intelligence System or other credible vehicle valuation databases. This will be indicated on the renewal notice; and
(ii) The time taken for adjudication was reduced to between 1-8 days and the stamping process can be done online.
Utility
In 2011, Tenaga Nasional Berhad (TNB) publicised information to curb electricity theft. The advertorial entitled “Make sure your meter is not modified” was published on 14 October 2011.
11. KUALA LUMPUR CITY HALL (DBKL)
The adoption of Kuala Lumpur City Hall (DBKL) by
PEMUDAH in September 2011 was to emulate the success of the adoption of Ampang Jaya Municipal
Council in 2007. Through the PEMUDAH-DBKL Special
Task Force, several initiatives have been identified to further improve the efficiency of traffic flow, to improve infrastructure and to tighten enforcement in curbing illegal hawkers and businesses.
The main initiative was the introduction of an intelligent monitoring mechanism known as “Eye
Zoom” to overcome traffic congestion caused by double and illegal parking, loading and unloading activities. The system is operated through the CCTV installed at identified areas and equipped with an Audio System which is audible within 50 meter radius. The system will also be used to monitor social illnesses/crimes, hawker activities at pedestrian walkways and littering.

1. EMPLOYING WORKERS
National Wages Consultative Council Act 2011
The National Wages Consultative Council Act
2011 (Act 732) came into force on 23 September
2011. Act 732 aims at establishing the National
Wages Consultative Council which is responsible for conducting studies on all matters concerning minimum wages and to make recommendations to the Government on minimum wage orders.
With regards to the determination of minimum wages rate, among others, the criteria taken into consideration are poverty line income, changes in the Consumer Price Index (CPI), productivity and real unemployment rate.
Employment (Amendments) Bill 2011
The Employment (Amendments) Bill was passed by the Parliament in December 2011. The Bill made 28 amendments to the existing provisions, incorporated
17 new provisions and repealed two existing ones.
The amendments were done to ensure that the law is in line with the current needs and to strengthen the enforcement activities.
Among the amendments were:
(i) A new definition of contractor for labour to clarify the relationship between principal, contractor and sub-contractors who supply labour;
(ii) Inclusion of new provisions to address sexual harassment issues at the workplace and application of these provisions to all employees;
(iii) Flexibility on the time of payment for overtime;
(iv) Inclusion of Hari Malaysia as a mandatory public holiday;
(v) Payment of wages through bank accounts
(including wages for domestic servants);
(vi) Maternity protection to all female employees; and
(vii) Expansion of the scope of coverage of employees earning up to RM1,500 to employees earning up to RM2,000.
With this, the number of employees covered under the Act will increase from 50 to 70 per cent.
Year
2009
2010
2011
2009– 2011
Number of Projects
Current New Total
144
133
110
144
4
13
6
23
148
146
116
167
Planning
87 (59%)
50 (34%)
22 (19%)
22 (13%)
2. PAYING TAXES
The policy decision on issues to improve the income tax system was approved by the Ministry of Finance
(MOf) and is as follows:
(i) Compensation for late refund of tax of two per cent (per annum) on a daily basis for late refund of tax overpaid to Inland Revenue Board
(IRB). The compensation is to be paid after 90 days from the due date for e-filing and after
120 days from due date for manual filing; and
(ii) Reduction of the time bar for audit from six years to five years, effective year of assessment being 2013.
3. SERVICES LIBERALISATION
The second package on autonomous liberalisation of the services sector covers 17 sub-sectors including:
(i) Private hospital services;
(ii) Medical and dental specialist services;
(iii) Architecture;
(iv) Engineering;
(v) Accounting and taxation;
(vi) Legal services;
(vii) Courier services;
(viii) Education and training services; and
(ix) Telecommunication services.
It is a comprehensive package comprising capacity building incentives and promotional programmes for the liberalised sub-sectors. Liberalisation of these 17 services sub-sectors will be implemented in phases in 2012 eventually allowing up to 100 per cent foreign equity in selected sub-sectors.
4. ABANDONED HOUSING PROJECTS
In 2011, the Special Task Force on Abandoned
Housing Projects succeeded in resolving 32 abandoned housing projects.
The remaining 62 projects (involving 26,486 units and 17,400 house buyers) are in the midst of various stages of revival and completion whereas 22 projects are currently undergoing various stages of ‘rescue’ by ‘white knights’ identified by the
Government.
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Progress Status
Under Completion
46 (31%)
60 (41%)
62 (53%)
62 (37%)
Completed/Solved
15 (10%)
36 (25%)
32 (28%)
83 (50%)

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Other initiatives implemented to curb abandoned housing projects are as follows:
(i) Build-Then-Sell (BTS) Concept by licensed developers to be fully implemented by 2015 with the house buyer syariah compliance financing scheme; and
(ii) Amendment to the of Housing Development
(Control and Licensing) Act 1966 (Act 118) which included:
(a) Increase in deposit from RM200,000 to three per cent of total estimated physical development cost which also includes professional fees for the Housing
Development Account (HDA);
(b) House buyers having the option to cancel their Sale and Purchase Agreement (SPA) in the event that the project does not take place within six months of the agreement being signed;
(c) Extending the House Buyers’ Claims
Tribunal (TTPR) scope to enable house buyers to claim damages from unlicensed housing projects;
(d) Imposing a maximum penalty of RM50,000 from RM20,000 for any offence made by developers to any provision under the Act
118;
(e) Prosecute developers responsible for abandoned housing projects; and
(f) Definition of “Housing Developer” has been expanded to include Liquidators where their role is to revive abandoned projects should the developer companies go for liquidation.
The list of black listed developers and problematic housing projects are available in the Ministry of
Housing and Local Government (KPKT) website
(www.kpkt.gov.my).
5. IMMIGRATION MATTERS
To facilitate and attract skilled foreign workers to Malaysia, the Immigration Department has continued to introduce new improvements, namely:
(i) Introduction of Resident Pass that enables holders to reside and work in Malaysia for up to 10 years, effective 1 April 2011;
(ii) Abolishment of maximum approval of 10 years for employment passes for Executive Posts and five years for non-executive posts;
(iii) Removal of the understudy requirement for all categories of expatriate posts and 10 year limit on employment pass;
(iv) Implementation of post-approval audit and enforcement for the issue of automatic expatriate passes;
(v) Extension of Work Permit for temporary unskilled employees for 5+5 (annually) starting on 1 April
2011;
(vi) Introduction of Biometric System for foreign workers under the 6P Programme;
(vii) Issuing of International Student Passes;
(viii) Expedite Visas for foreign patients under the
Medical Healthcare Tourism Council (MHTC) programme; and
(ix) Improvement of Standard Operating
Procedures (SOP) for conducting raids.
To further improve the Returning Expert Programme
(REP), the Immigration Department in collaboration with Talent Corporation Malaysia (TalentCorp) undertook various initiatives including:
(i) Issuance of Residence Pass to Persons of
Malaysia Origin who are ex-Malaysians or foreign children of Malaysians residing in Malaysia or abroad or who are foreign entrepreneurs;
(ii) Granting of automatic work permits for expatriates’ spouses;
(iii) Issuing Employment Passes to top foreign graduates from local universities;
(iv) Issuing work permits to fresh foreign graduates and interns from local institutions and experienced foreign talent from the region upon request;
(v) Extension of Employment Pass tenure to 5 years from two years;
(vi) Implementation of post-approval audit and enforcement with the assistance of the IRB and the Companies Commission of Malaysia
(SSM); and
(vii) Introduction of a new category for Employment
Pass for less than two year tenure or less than
RM5,000 income per month for specific talent.

The first draft of the Client Charter has been prepared by the Kuala Lumpur Court and has been circulated to other states for sharing standard practices and timelines. The Client Charter will be published in
January 2012 and its nationwide implementation will be closely monitored.
1. STARTING A BUSINESS
BLESS
BLESS Phase II and III were initiated in May 2011 and is scheduled to be completed in November
2013. Phase II and III cover 73 agencies and about
350 licences/permits/approvals and incorporates several improvements over Phase I by including the following:
(i) Applications for the renewal of licences/ permits/ approvals;
(ii) Inclusion of licenses in five additional sectors of tourism, health, education and training, logistics and distributive trade;
(iii) Enabling individual applicants or applicants registered with the Registrar of Businesses (ROB),
Registrar of Societies (ROS) or the Cooperatives
Commission to apply for licences/permits/ approvals via BLESS;
(iv) Interfacing BLESS with online systems operated by agencies; and
(v) Rolling out BLESS to the whole of Peninsular
Malaysia.
2. REGISTERING PROPERTY myForms
To further expedite the registering process, the Kuala
Lumpur Land Office introduced myForms to minimise time taken for data entry by counter clerks. The system will be launched in January 2012.
In addition, 30 Land Administrators are now using e-mail notification service to notify applicants/lawyers on the status of their application and when to collect their land titles.
3. PAYING TAXES
The Ministry of Finance (MOf) is looking at an option for individuals with a single source of employment income not to file tax returns. The objective is for individual tax payers with a single source of employment income to be given the option not to file tax returns effective year of assessment being 2013.
To improve the efficiency of tax payment, a proposal to consolidate the payments for EPF, SOCSO and HRDF to a single payment date (15th of the following month) has been put forward. The Single Payment Policy helps to reduce administrative burden of employers.
4. ENFORCING CONTRACTS
Client Charter
The judiciary is working together with the Malaysia
Productivity Corporation (MPC) to develop a Client
Charter. The main purpose of the Client Charter is to standardise the timeline for the processing of court documents and scheduling of cases.
5. TRADING ACROSS BORDERS
Standardisation of Import and Export Process
Flows
The initiative aims to develop a standard import/ export process flow at major ports in Malaysia. This is to facilitate the traders and lessen the time taken to import or export.
Six major ports in Malaysia that will be included in the initiative are:
(i) Port Klang;
(ii) Port of Tanjung Pelepas;
(iii) Penang Port;
(iv) Kemaman Port;
(v) Kuantan Port; and
(vi) Bintulu Port.
The first phase of this initiative involves consultations with the port authorities and port operators as listed above, the local industry and stakeholders. The consultations would:
(i) Provide a clearer understanding of the ports’ business activities, individual business processes, local industries’ needs and the problems faced;
(ii) Compare the other ports import/export process flows with the process flow at Port Klang; and
(iii) Identify and adopt the best practices for import/ export process flows.
(iv) Follow-up action based on the findings from the consultations will be carried out starting April
2012.
The initiative is expected to be completed by
September 2012.
Project to Improve Efficiency of Logistics
Stakeholders Using Six Sigma Tools
The project aims at enhancing the efficiency of import/export business processes along the freight logistics chain, namely the exporters, importers, total logistics companies, freight forwarders, Customs,
Permit Issuing Agencies, Banks and Port Operators.
Two main improvements targeted are the reduction in time taken and documentation required to import and export in Malaysia.
The project focuses on the preparation of documents stage, as it is the main contributor in terms of time taken, out of the four stages involved, along the import or export process flow. Another contributory factor to the time taken, that will be studied is the length of approval time for the issuing of permits by the Permit
Issuing Agency.
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The project is targeted to complete in February 2012, and improvements will be carried out based on the recommendations and findings of the project.
6. IMPLEMENTATION Of e-PAYMENT FACILITIES
(myBayar)
The implementation of e-payment facilities in the public sector was enhanced through the adoption of a Strategic e-Payment Plan (2010 – 2015) with five thrust areas as follows:
(i) Transforming e-payment service delivery;
(ii) Enhancing and strenghthening the e-payment services;
(iii) Strategic alliance with Government Linked
Companies (GLCs) and the private sector;
(iv) Monitoring and recognising the e-payment service delivery; and
(v) Creating awareness, promoting and providing incentives for e-payment services.
In line with new technology, the Government has also embarked on the mobile channel of e-payment via hand phones and computer tablets.
The mobile payment eco-system is being developed by Bank Negara Malaysia based on Unstructured
Supplementary Service Data (USSD) technology in collaboration with banks and telcos.
Under the 10th Malaysia Plan, the Mobile Government
(MyMobile) initiative will be implemented. The mobile payment facilities will be developed through pilot projects in DBKL and PTPTN in the first quarter of 2012. It will be subsequently extended to 20 other agencies by end 2012.
These Government-led initiatives are expected to drive the public sector e-payment in the coming years towards the much desired usage level of 90 per cent.
7. KUALA LUMPUR CITY HALL (DBKL)
DBKL continues to implement new initiatives under the PEMUDAH Special Task Force in order to make
Kuala Lumpur a World-Class City benefitting its people, entrepreneurs, businessmen and visitors.
These initiatives include:
(i) Identifying critical junctions and placing traffic enforcement personnel at all critical junctions.
(ii) Restricting heavy vehicles from entering the city centre at peak hours with the exception of maintenance work vehicles. Restriction of heavy vehicles from using the highways to enter the city centre are as follows:
(a) KM 9.3 (Shah Alam) – KM 31.0 (Jalan
Duta), NKVE (two ways);
(b) KM 456.05 (Sungai Buloh) – KM 459.32
(Bukit Lanjan), North-South Highway (two ways); and
(c) KM 5.6 (Sungai Rasah) – KM19.20 (Subang
Jaya), Federal Highway.
(iii) Imposing heavy penalties on vehicle owners that cause traffic obstruction;
(iv) Introducing new regulations regarding a left turn on red at traffic lights at Jalan Raja Laut turning to Jalan Sultan Ismail. This will be further expanded to other strategic areas. This initiative has been implemented in Putrajaya;
(v) Providing additional feeder services to rail transport during peak hours;
(vi) Introducing “Motorcycle Zone” at designated intersections to facilitate pedestrian crossings for their safety;
(vii) Diverting blocking vehicles at yellow boxes in strategic areas;
(viii) Installing CCTV surveillance at high crime rate areas; and
(ix) Promoting the use of public transport through the Public Transport Day or Car-free day
Campaigns.

8. BUSINESS PROCESS RE-ENGINEERING IN
BUSINESS LICENSING
Initiatives to be undertaken by FGBPR in 2012 are as follows:
(i) Streamlining and simplifying business licensing processes using BPR methodology;
(ii) Coordinating and monitoring the implementation of the reformed programmes across ministries and agencies; and
(iii) Incorporating reformed licenses for online registration into BLESS.
9. PRIVATE SECTOR EFFECIENCY
Banking and Insurance
Initiatives to strengthen the banking and insurance industry efficiency in 2012 are:
To review the need to appoint three lawyers in executing a Sales and Purchase Agreement and the possibility of appointing only one lawyer;
(i) To allow the transfer of loans from one bank to another bank similar to switching mobile carriers;
(ii) To encourage banks to appoint official lawyers for the efficiency of land transfer;
(iii) To set a scale for the value of sum insured for cars and property to ensure insurance companies adhere to the payable scale;
(iv) To regulate business conduct, protect the consumers and impose penalty on banks for misconduct through the new Financial Services
Act in 2012; and
(v) To standardise loan documentation that will among others, reduce the lawyers’ involvement in the loan application.
Utilities
TNB will provide assistance to temporarily resolve internal wiring problems faced by customers, such as tripping starting 2012. Customers can log in to
TNB or Energy Commission (ST) website to get the list of ST’s approved wiring contractors for their services.
10. MEDICAL TOURISM
PEMUDAH assisted Malaysia Healthcare Travel
Council (MHTC) in improving the development of healthcare tourism in Malaysia. Initiatives undertaken were:
(i) Development of Standard Operating Procedure outlining the procedures for patients coming into the country;
(ii) Issuing of Visa-on-Arrival (VOA) facility for foreign patients on emergency cases;
(iii) Establishment of criteria for registering or licensing health facilitators for bulk approval of foreign patients into the country; and
(iv) Provision of Special Immigration lane for foreign patients.
11. HALAL MATTERS
The integration of the e-Halal system with Electronic
Product Code Information System (EPCIS) which was introduced last year is entering Phase II of its development. This collaborative project between
JAKIM and Malaysian Communications and
Multimedia Comission (MCMC) aims to achieve its targets by 2012. Among others, this includes:
(i) The establishment of a Memorandum of
Understanding (MoU) between MCMC and
JAKIM to enable foreign accredited Halal Food organisations to increase the use of JAKIM certification as an international standard together with traceability. Thereafter MCMC proposes to form a committee together with
JAKIM and the Department of Veterinary
Services (DVS), Ministry of Health (MOH) to commence international traceability using
EPCIS and JAKIM certification using Radio-
Frequency Identification (RFID);
(ii) The completion of the pilot project as well as the proposed MoU to establish the first international RFID traceability platform for Halal
Food with the Ningxia autonomous region in northern China;
(iii) The establishment of an MoU with MOH to commence the tagging of bird’s nest to include issuance of Hazard Analysis and Critical Control
Points (HACCP) and other health certificates for export of bird’s nest. Also the MoU will enable the government to commence an RFID registration system for food premises as defined under the Food Act 1993; and
(iv) The inclusion of more items such as beef and mutton imports from Australia, New
Zealand and India into the international Halal traceability system.
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1. EMPLOYING WORKERS
Standard Definition of Wages
The Ministry of Human Resources (MOHR) continues its engagement with stakeholders on the standard definition of wages based on the Employment Act
1955, Employees Provident Fund Act 1991, Employees
Social Security Act 1969 and Human Resources
Development Fund Act 2001. The objectives are to:
(i) Facilitate and assist employers in calculating and making contributions to EPF, SOCSO and
HRDF;
(ii) Ease the calculation of the Ordinary Rate of
Pay (ORP) under the Employment Act 1955;
(iii) Strengthen the social safety net especially for old age savings; and
(iv) Strengthen the service delivery and enforcement by the Government agencies.
Minimum Retirement Age Bill
The Minimum Retirement Age Bill will determine the minimum retirement age for employees in the private sector and the exclusion of certain categories of persons and types of jobs from this Bill.
This Bill is targeted to be submitted to the Attorney
General’s Chambers by June 2012.
Industrial Relations Act 1967
The Industrial Relations Act 1967 (Act 177) is being amended to shorten and simplify the trade disputes resolution process and referral of cases to the
Industrial Court for hearing. The draft amendment is targeted to be submitted to the Attorney General ‘s
Chambers by June 2012.
Liberalisations of Permits/Licenses under Labour
Legislations
MOHR is reviewing the issuance of permits/licenses under its labour legislations. There are 20 permits/ licenses that have been identified to be repealed or simplified under various labour laws namely:
(i) The Employment Act 1955
· 10 permits proposed to be repealed.
(ii) Children and Young Persons (Employment)
Act 1966
· 1 permit proposed to be repealed; and
· 1 permit proposed to be simplified.
(iii) Private Employment Agencies Act 1981
· 1 license proposed to be repealed and to be replaced with registration.
(iv) Factories and Machinery Act 1967
· 2 permits proposed to be simplified.
(v) Minimum Standard of Housing and Amenities
Act 1990
· 5 permits proposed to be repealed.
2. CLOSING A BUSINESS
Single Insolvency Law
As an initiative to form a single insolvency law, the
Focus Group on Closing a Business (FGCB) and
Malaysia Department of Insolvency (MdI) drafted the
Insolvency Draft Bill. The finalised Bill will consolidate the existing legislation and introduce new provisions in reforming the insolvency landscape.
3. TRADING ACROSS BORDERS
The Focus Group on Trading Across Border (FGTAB) is also monitoring complaints raised with regard to the imposition of fees and charges by the logistic players and will undertake the promotion of transparency by requiring the fees and charges to be published on their websites.
4. CONSTRUCTION INDUSTRY PAYMENT AND
ADJUDICATION
PEMUDAH facilitated towards concluding the
Construction Industry Payment and Adjudication
(CIPA) Bill 2011.
The Bill will facilitate regular and timely payment, providing a mechanism for speedy dispute resolution through adjudication and offering security as well as remedies for recovery of payment in the
Construction Industry.
The Bill will cover contracts for construction works, construction suppliers and consultancy services. The
Act is expected to come into force by end 2012.

5. ABANDONED HOUSING PROJECTS
The Ministry of Housing and Local Government
(KPKT) has initiated the following to further reduce and curb the occurrence of housing projects being abandoned:
(i) Home Completion Insurance/Guarantee
Scheme; and
(ii) Amendment to the Payment Schedule under
Act 118 and other related Acts with the view of issuing Land Titles and Vacant Possession simultaneously.
6. COMPETITION POLICY
Malaysia Competition Commission (MyCC) will undertake various advocacy programmes in
2012 to further enhance the understanding of the
Competition Act 2010.
Various guidelines will be published to assist stakeholders in understanding the provisions and terminologies in the Act. Public consultation was held beginning December 2011 for views and comments. Details of the public consultation of the guidelines are available on MyCC’s website (www.
mycc.gov.my).
7. REGISTERING PROPERTY
National Land Code (NLC) Review
The review of the National Land Code (NLC) is to reduce the number of fraudulent or forged land transactions through the control of legislation and enhancement of registration security. Proposed revisions are:
(i) Introduction of the “Certificate of Correctness”
(CoC) to control the integrity of attestation in land transactions;
(ii) Insertion of the definition of “fraud and forgery” as a construed part of criminal offences;
(iii) Allowing land owners to apply for entry of
Registrar’s Caveat to safeguard against fraud and forgery in land dealings;
(iv) Provision of assurance fund to compensate the victims of fraudulent land transaction; and
(v) Streamlining all statutory forms in the NLC into a simplified and user-friendly format.
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The PEMUDAH Challenge is aimed at providing a platform for members of the public to communicate ideas and identify rules/regulations/licences which are archaic and no longer relevant. In PEMUDAH
Challenge Season 1, a total of 67 ideas were selected while in Season 2, a total of 57 ideas were selected for implementation. Ideas received were also sorted into categories such as:
(i) Value-added on Current System;
(ii) Feasibility of Enhancement;
(iii) Merging of Agencies;
(iv) Ease of Dealing;
(v) Social Responsibility;
(vi) e-Services;
(vii) Abolishment of rules/regulations/licences;
(viii) Go Green;
(ix) Data Integration; and
(x) Appointment Made Easy.
The respective Ministries and Agencies have been notified of the winning ideas for implementation.
There has been a positive response in that about
50 per cent of the winning ideas have been implemented. Some of the winning ideas are:
(i) Option to choose between automatic or manual car for driving license tests;
(ii) Left turn on red at traffic lights at selected junctions, if there is no car;
(iii) Identification card replacement can be done at National Registration Department (NRD) without lodging police report; and
(iv) To allow online application for change of school.
PEMUDAH Challenge : ‘Back to School’
PEMUDAH Challenge: ‘Back to School’ is a continuation of the PEMUDAH Challenge Season 1 and 2 to:
(i) Allow students to have a say in the improvements in Government delivery as it pertains to their school life; and
(ii) Encourage students to think outside the box.
Two schools have been selected for the pilot initiative:
(i) Sekolah Kebangsaan Bukit Damansara
(SKBD), Kuala Lumpur; and
(ii) Sekolah Kebangsaan Seri Bintang Selatan
(SKSBS), Kuala Lumpur.
The programme will be expanded to other schools throughout the country.

In June 2011, PEMUDAH embarked on expanding
PEMUDAH at the State level to enhance the efficiency and replicate the improvements made at the Federal level in the areas of:
(i) Registering of property or land matters;
(ii) Dealing with construction permits;
(iii) Approving permits and licences for businesses;
(iv) e-Payment facilities or online facilities; and
(v) Liberalising of goods and services sectors.
Since then, all 13 States have established PEMUDAH.
The formation of PEMUDAH at State level will strengthen the partnership between public and private sector by addressing barriers to the business community, hence enhancing the State’s economic growth.
On 6 June 2011, the PEMUDAH “Website” was upgraded to the PEMUDAH “Portal” with the new enhancements and features, consisting of the following new features:
(i) Third language;
(ii) World Wide Web Consortium (W3C);
(iii) Online services such as Price Watch and
Currency Exchange, Google Map, audio, interactive videos; and
(iv) Colour scheme.
These improvements have led to the PEMUDAH
Portal being awarded a 5-Star Rating in the Malaysia
Government Portals and Websites Assessment 2011
(MGPWA 2011) held by Multimedia Development
Corporation (MDeC). PEMUDAH Portal was ranked
23rd out of 387 portals.
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PEMUDAH has organised several engagement sessions or outreach programmes with stakeholders and respondents of the World Bank Doing Business
(WBDB) Report. These engagements were organised to ensure that:
(i) The relevant parties have a better understanding of the policy and efficiency improvements undertaken; and
(ii) To obtain feedback for further improvements.
Public Relations
Continuous effort has been undertaken by the Focus
Group on Public Relations (FGPR) to further promote the initiatives in 2011, namely:
(i) Television trailers on PEMUDAH’s achievements;
(ii) Publication of PEMUDAH e-Bulletin;
(iii) Dialogue programmes; and
(iv) Print media publication on articles featuring
PEMUDAH’s initiatives and PEMUDAH Private
Sector Members’ experiences.
In 2012, FGPR will continue its public relations effort through networking sessions and engagements with trade and service associations, stakeholders, professional bodies and captains of industries.
Regional Workshop with World Bank on Ease of
Doing Business
In March 2011, a two-day regional workshop was held in Kuala Lumpur in collaboration with World Bank and
MPC. The workshop was attended by participants from
Singapore, Indonesia, Brunei, Thailand, Australia, New
Zealand and Vietnam as well as respondents from
Malaysia.
The objectives of the workshop were:
(i) To inform and to update on the initiatives and improvements Malaysia and other countries have undertaken;
(ii) To provide a platform for all participants to share ideas and ways to further improve efficiency and reduce cost of doing business; and
(iii) To provide an opportunity for each Focus
Group to enhance their understanding of the methodology of the World Bank Report and learn best practices from other countries.
PEMUDAH will continue its engagement with the World
Bank Doing Business Team and respondents of the
World Bank survey through dedicated sessions such as briefings, visits, and seminars.

Three main international reports which gauge competitiveness among countries are:
(i) World Bank Doing Business Report (WBDB) 2012;
(ii) World Economic Forum - Global Competitiveness
Report (WEF GCR) 2011-2012; and
(iii) Institute for Management Development World
Competitiveness Yearbook (IMD WCY) 2011.
Highlights of Malaysia’s Performance
A. World Bank Doing Business Report (WBDB)
Released on 20 October 2011 by World Bank,
Malaysia’s ranking in WBDB Report 2012 improved five places to 18th position from 23rd in 2011. In the 2012 report, Malaysia’s initiatives have been acknowledged in three indicators:
(i) Starting a Business;
(ii) Enforcing Contracts; and
(iii) Resolving Insolvency.
Among ASEAN economies, Malaysia was ranked 3rd behind Singapore and Thailand:
Country
Singapore
Thailand
Malaysia
Brunei
Darussalam
Vietnam
Indonesia
Philippines
Cambodia
Lao PDR
Rank in WBDB
2012
1
17
18
83
98
129
136
138
165
2011
1
16
23
86
90
126
134
138
163
Change no change
-1
+5
+3
-8
-3
-2 no change
-2
Malaysia was ranked among the top five countries in
Asia:
Summary of Malaysia’s performance in indicators which formed the WBDB 2012 ranking:
Country
Singapore
Hong Kong
SAR
Korea, Rep
Thailand
Malaysia
Japan
Rank in WBDB
2012
1
2011
1
2
8
17
18
20
2
15
16
23
20
Change no change no change
+8
-1
+5 no change
Indicator
Getting Credit
Protecting
Investors
Trading Across
Borders
Enforcing
Contracts
Paying Taxes
Resolving
Insolvency
Starting a
Business
Registering
Property
Getting
Electricity
Dealing with
Construction
Permits
Rank in WBDB
2012
1
2011
1
4
29
31
41
47
50
59
59
113
4
28
60
39
57
111
59
60
111
Change no change no change
-1
+29
-2
+10
+61 no change
+1
-2
81

82
B. World Economic Forum -
Global Competitiveness Report
Global Competitiveness Report (GCR) 2011-2012 by the World Economic Forum (WEF) ranked Malaysia
21st out of 142 countries, gaining five positions from the previous year.
The Global Competitiveness Index (GCI) is made up of
12 pillars of competitiveness involving 111 indicators.
The report uses 30 percent statistical data (33 criteria) and 70 percent survey data (78 criteria) from the
Executive Opinion Survey.
Malaysia ranked among the top 10 countries in the
Asia Pacific region:
2011-2012 2010-2011
Summary of Malaysia’s performance in each pillar of the GCR 2011-2012 ranking:
Pillars
Financial Market
Development
Goods Market
Efficiency
Labour Market
Efficiency
Business
Sophistication
Rank in GCR
2011-
2012
3
15
20
20
2010-
2011
7
27
35
25
Change
+4
+12
+15
+5
Innovation
Infrastructure
Market Size
24
26
29
24
30
29 no change
+4 no change
Country
Singapore
Japan
Hong Kong SAR
Taiwan
China
Brunei
Darussalam
Index
Score
(0.00-
7.00)
Rank
5.63
5.40
2
9
5.36
5.26
Australia 5.11
Malaysia 5.08
Korea, Republic 5.02
New Zealand 4.93
4.90
4.78
11
13
20
21
24
25
26
28
Index
Score
(0.00-
7.00)
Rank Change
5.48
5.37
5.30
5.21
5.11
4.88
4.93
4.92
4.84
4.75
3
6
11
13
16
26
22
23
27
28
+1
-3 no change no change
-2
-2
-4
+5
+1 no change
Macroeconomic
Environment
Institutions
Health & Primary
Education
Higher Education &
Training
Technological
Readiness
29
30
33
38
44
41
42
34
49
40
+12
+12
+1
+11
-4
Moving forward, WEF recommends that Malaysia needs to improve its education specifically in primary and secondary enrolment rates as well as technological readiness by businesses and the population at large.
The GCR categorised Malaysia in the efficiencydriven stage of development (GDP per capita of
USD3,000 – USD8,999) and is driven by pillars such as higher education and training, goods market efficiency, labour market efficiency, financial market development, technological readiness and market size. The report highlighted Malaysia’s prominent advantages as having an efficient and sound financial sector, placing it among the world’s most developed, just behind Singapore and Hong Kong; as well as having a highly efficient goods market.
C. Institute for Management Development World
Competitiveness Yearbook (IMD WCY) 2011
In 2011, Malaysia was still among the top 20 most competitive economies although slipped to 16th in 2011 (10th:2010) in the WCY report (out of 59 economies). The overall index score of Malaysia was
84.120 compared to 87.228 in the previous year.
The World Competitiveness Yearbook is assessed and determined by four factors:
(i) Economic Performance;
(ii) Government Efficiency;
(iii) Business Efficiency; and
(iv) Infrastructure.

Australia
Germany
Malaysia
China
Mainland
United
Kingdom
Korea,
Republic
Japan
In the category for countries with populations greater than 20 million, Malaysia declined to 6th position among 29 economies from 5th in 2010:
In the Asia-Pacific region, Malaysia’s position remained unchanged at 5th among 13 economies:
2011 2010
2011 2010
Country
Index
Score
Rank Index
Score
Rank Change
Country
Index
Score
Rank
Index
Score
Rank Change
USA
Taiwan
Canada economies:
100.000
92.011
90.782
89.259
87.824
84.120
81.100
80.278
78.499
75.214
1
2
3
4
5
6
7
8
9
10
99.091
90.441
90.459
92.172
82.730
87.228
80.182
76.808
76.249
72.093
1
4
3
2
6
5
7
8
9
12 no change
+2 no change
-2
+1
-1 no change no change no change
+2
In the GDP per capita less than USD20,000 category,
Malaysia remained 2nd place amongst 29
Hong Kong
SAR
Singapore
Taiwan
Australia
Malaysia
China
Mainland
Korea,
Republic
Japan
Thailand
100.000
98.557
92.011
89.259
84.120
81.100
New Zealand 79.799
India
Indonesia
Philippines
78.499
75.214
74.886
70.649
64.610
63.291
1
2
3
4
5
6
7
8
9
10
11
12
13
99.357
100.00
90.441
92.172
87.228
80.182
78.531
76.249
72.093
73.233
64.567
60.745
56.526
2
10
9
1
4
3
5
6
7
8
11
12
13
+1
-1
+1
-1 no change no change no change no change
+1
-1 no change no change no change
Malaysia
China
Mainland
Chile
Thailand
Czech,
Republic
India
Estonia
Poland
Country
Taiwan
Kazakhstan
2011
Index
Score
Rank
2010
Index
Score
Rank Change
92.011
84.120
81.100
76.827
74.886
1
2
3
4
5
90.441
87.228
80.182
69.669
73.233
1
2
3
6
5 no change no change no change
+2 no change
70.990
70.649
68.264
66.860
66.152
6
7
8
9
10
65.443
64.567
62.641
64.482
63.418
7
8
11
9
10
+1
+1
+3 no change no change
Malaysia’s performance based on the four input factors, among 59 economies are as follows:
Economic
Performance
Government
Efficiency
Business
Efficiency
Infrastructure
Rank
Index
Rank
Index
Rank
Index
Rank
Index
2011
(n=59 economies)
2010
(n=58 economies)
Change
7
71.444
17
60.617
14
67.046
27
53.678
8
69.745
9
66.261
4
76.972
25
51.032
+1
-8
-10
-2
83

84

ONE STOP CENTRE (OSC)
Appendix I: Number of Application Received at OSC since 2007
PERIOD APPLICATION
13 Apr 07–
31 Dec 07
1 Jan 08 –
31 Dec 08
1 Jan 09 –
31 Dec 09
1 Jan 10 –
31 Dec 10
1 Jan 11 –
3 1 Dec 11
Building Plan Approval
Planning Approval
CFO
TOTAL
Building Plan Approval
Planning Approval
CFO
TOTAL
Building Plan Approval
Planning Approval
CFO
TOTAL
Building Plan Approval
Planning Approval
CFO
TOTAL
Building Plan Approval
Planning Approval
CFO
TOTAL
APPROVED
(a)
8,964
4,358
1,988
15,310
13,684
9,235
2,212
25,131
13,478
10,461
1,565
25,504
12,651
12,072
867
25,590
10,260
9,024
313
19,597
APPROVED
WITH
CONDITIONS
(b)
2,502
1,437
181
4,120
3,611
6,958
210
10,779
5,424
9,221
101
14,746
6,730
9,233
38
16,001
223
270
14
507
PENDING
APPROVAL
(c)
POSTPONE /
CANCEL /
ALTER/ REJECT
(d)
639
678
63
1,380
1,298
3,238
81
4,617
3,778
3,339
112
7,229
5,434
3,692
73
9,199
5,534
3,442
48
9,024
0
39
0
0
24
26
89
1
1
0
0
0
2,278
3,233
91
5,602
315
171
15
501
TOTAL
(a)+(b)+
(c)+(d)
9,826
5,306
2,066
17,198
17,484
13,910
2,474
33,868
20,906
20,782
1,913
43,601
23,824
25,156
1,056
50,036
24,802
24,932
490
50,224
85

86
REGISTERING PROPERTY
Appendix II

BUSINESS PROCESS RE-ENGINEERING
Appendix III : List of Licences Indentified for Elimination in 2011
Ministry
Ministry of Rural and
Regional Development
No.
1.
Rubber Wholesaler Shop
15.
16.
17.
18.
19.
20.
21.
22.
23.
6.
7.
8.
9.
10.
4.
5.
2.
3.
11.
12.
13.
14.
33.
34.
35.
36.
29.
30.
31.
32.
24.
25.
26.
27.
28.
Licenses
Retail store selling rubber
Dishes, pots/pottery
Glasses and pots and pans
Maternity House
Store for grinding spices/flour
Shop for rental of equipment / furniture
Kiosk for Selling Lottery Tickets/Toto
Private Electric Generator
Commerce Class (typing/shorthand/bookkeeping)
Commerce School
Part Time Writer
Weights and Measure Stores
Place for Egg Incubation
Place for Rearing Fish/Chicken/Ducks and other Animals
Smoke Room
Shop Selling/ Rental of Tape/Records/Cassette/Video
Skinning and Gutting of Animals
Melting of animal fat and bone
Processing of sago or sago flour
Tobacco and tea: Storing, Processing and Preserving
Paint Making
Battery : Making, Repairing and Charging
Air Conditioner/Fridge Manufacturing, Repair and Re-Fabrication
Metal Melting and Similar Activities
Processing Products from Aluminum, Copper, Tin, Iron and Other Metals
Boat Manufacturing
Marble Factory
Umbrella Manufacturing Factory
Record Factory
Ink Processing
Zip Manufacturing
Manufacturing of Cork
Matches more than two boxes each containing 1,200 in smaller boxes
Storage of charcoal, wood roof, hay, straw or other flammable
Storage of Rubber for Curing
87

88
Ministry
Ministry of Domestic
Trade, Cooperatives and Consumer Affairs
Ministry of Plantation
Industries and
Commodities
Ministry of Federal
Territories and Urban
Wellbeing
No.
37.
38.
39.
40.
41.
42.
Licenses
Spirit
Acetylene
Dried Copra
Fish or dried shrimp, shrimp paste, lime, etc.
Storage of oil palm waste
Approval under the Petroleum Development Act 1974 - Approval of Land
Conversion for Construction of Petrol Station (PDA6)
43.
Cocoa Processing License
Ministry of Natural
Resources and
Environment
Ministry of Health
Ministry of Finance
Ministry of Human Resources
44.
45.
46.
47.
48.
49.
50.
51.
52.
53.
58.
59.
60.
61.
62.
63.
64.
54.
55.
56.
57.
65.
66.
67.
68.
69.
Liquor Licence (Power transferred to Customs)
Auctioneer License
Petition Writer License
Grave Redigging License
Approval for Installation, Relocation / Changing of Fuel
Approval for Establishing, Building, Installing, Relocating an incinerator
Approval to Install, Relocation / Alter Air Pollution Control
Equipment for Gas Pollutants (Scrubber and Chimney)
Approval to Install, Relocate or Change Air Pollution Control
Equipment for Gas Pollutants (Centrifugal Dust Trap and Chimney)
Approval to Install, Relocate or Change Air Pollution Control
Equipment for Gas Pollutants (Bag Filter and Chimney)
Approval to Install Relocating / Alter Air Pollution Control
Equipment for Gas Pollutants (Spray Booth and Chimney)
Approval to Install, Relocating / Changing Tool Fuel Combustion (Generator)
License for Non-Nutritive Sweetening Substance Material
Approval for the Import of Flavouring Materials
Tax Agent License (Replaced by registration)
License for Auditors (Replaced by registration)
License for Liquidators Company (Replaced by registration)
Permit for Women over 18 years working at entertainment outlets
Permit for Late Payment of Salary
Permit for Salary Cut
Permit for Collecting of Weekly Rest
Normal hours of work permits flexibility
Salary Advances Permit
Approval Permit for Work Shift Hour
Work Permit For Beyond Over Time Restrictions
Approval Permit for Incentive Payment Scheme
Permit for Employees Savings Registry

Ministry
Ministry of Agriculture and Agro-Based Industry
Ministry of Works
No.
70.
71.
72.
73.
74.
75.
76.
77.
78.
85.
86.
87.
88.
89.
79.
80.
81.
82.
83.
84.
90.
98.
99.
100.
101.
102.
103.
94.
95.
96.
97.
91.
92.
93.
Licenses
Permit for Restrictions on Women Working at Night
Approval for Building or Renovating House for Employee / Child
Care Centre / Community Hall (Power is transferred to MHLG)
Permit for Private Water Source Supply
Building Plan Approval Under Minimum Standards of Housing and Amenities
Act 1990 (Power transferred to MHLG)
Certificate of Fitness (CF) for Workers Home (Power is transferred to the MHLG)
Certificate for Child Care Centre (Power is transferred to the MHLG)
Permit to Install Marine Culture System (Replaced by registration)
Licence for Fishing Vessel (Replaced by registration)
License for Fish Vessels Waiting for Fish Collecting Device (Replaced by registration)
Marine Culture System Vessel Licence (Replaced by registration)
Fish Collecting Device License
Permit Approval for Non-Citizens Crew (Replaced by registration)
Approval for Pesticides Advertisement
Operation of Slaughterhouse for Pigs and Ruminants
Approval Letter for Round Cabbage Import Quota Owner
Approval letter for Raw Coffee Import Quota
Import Permit for Cabbage, Coffee Beans
Approval of Fresh Fruit Stall
Approval for the People’s AgroBazaar Store
Approval for Caravan Farmers’ Market (Pasar Tani Karavan)
Permit for Vegetable Export
Certificate for Verification of Fruit Grade
Import License (Undertaken by MAQIS)
Wholesale Licence (Transferred to Local Authority)
Private Wholesale Premise (Transferred to Local Authority)
Registration of Building Plan Designer
Registration of Temporary Foreign Architect
Certificate of Registration as a Temporary Registered Quantity Surveyor
Permission Letter
Public Works and Electrical Contractor Registration
Bumiputera Status Recognition
Registration of Recognised Examiner
Architect Graduate Registration
The Organisation Sport Licenses Ministry of Youth and Sports
Ministry of Women,
Family and Community
Development
104.
TASKA License (Transferred to Local Authority)
105.
Childcare Centre License (Transferred to Local Authority)
89

90
IMPLEMENTATION Of e-PAYMENT FACILITIES (myBayar)
Appendix IV:
List of Agencies Providing e-Payment Services (Federal)
9.
10.
11.
12.
13.
14.
16.
17.
18.
19.
No.
1.
2.
3.
4.
5.
6.
7.
8.
15.
Agencies
National Arts Culture and Heritage Academy
(ASWARA)
Nursing Division, Ministry of Health
Course fee
Type of Services
Food Safety and Quality System Division,
Ministry of Health
Pharmacy Division, Ministry of Health
Radiation Safety Division, Ministry of Health
Property and Land Management Division, JPM
Pharmaceutical Services Division,
Ministry of Health
National Art Gallery Malaysia
Selangor Treasury Scholarship Provident Fund
National Pharmaceutical Control Bureau
Dewan Bahasa dan Pustaka (DBP)
Malaysia Institute of Accountants (MIA)
Aminuddin Baki Institute
National Valuation Institute
Malaysia Agricultural Research and Development
Institute (MARDI)
Istana Budaya
Department of Environment
Immigration Department
Insolvency Department
Confirmation registration payment
Training transcript payment
Health certificate payment
Free sales certificate payment
Payment of medicine
Payment of service fee
Payment for rental of the house/accommodation
Rental quarters and commercial space deposit payment
Payment of utility
Quarters rental payment
Building and office space payment
Pharmacist Annual Certificate Payment
Pharmacist Annual Certificate fine for late payment
Gallery sales
Cafeteria rental
Catalogue sales
Auditorium rental
Sales of tender and quotation documents
Loan payment
Cosmetics production notification payment
Book sales
Payment of membership annual fee
Payment of seminar fee
Student academic fee
Course fee/Conference MARDI
Payment of training complex
Payment of technical course
Publication sales
Other sales payment
Purchase of show tickets
Payment of compound
Payment of various fines
Payment of information searching and services charge in e-Insolvency system

No.
Agencies
20.
Department of Workplace Safety and Health
21.
Department of Director General of Land and
Mines
22.
Peninsular Marine Department
23.
Meteorology Department
24.
25.
26.
Department of Minerals and Geosciences
Department of Museum Malaysia
Attorney General’s Chambers
27.
Department of Education, Selangor
28.
29.
30.
Department of Education,
Wilayah Persekutuan Putrajaya
Department of Civil Aviation
Department of Irrigation and Drainage
31.
Road Transport Department
32.
33.
34.
Public Service Department
Department of Veterinary Service
Department of Wildlife and National Parks
Type of Services
Safety & Health Officer (SHO) registration
Safety & Health Officer (SHO) renewal
Examination of Engineer Competency Certification (1@2
Grade)
Examination of Engineer Competency Certification Section
A (1@2 Grade)
Examination of Engineer Competency Certification Section
B & C (1@2 Grade)
Examination of Head of Dredger’s Engineer Competency
Certification
Payment of assessment fee
Rental of federal land
Rental of federal leasehold land
Building rental
Royalty of sand
Light dues payment
Data supply
Consultancy
Forecast
Weather map/terrain map payment
Purchase of books
Purchase of CDs
Public Notary Payment
Levy payment – student intake for non-citizen (primary school)
Levy payment – student intake for non-citizen (secondary school)
Foreign students’ fees
Payment for licence renewal of aeroplane inspectors
Payment of pilot examination fee
Sale of printed materials
Renewal of Competent Driving Licence (CDL)
Payment of summons
Renewal of Motor Vehicle Licence (LKM)
Renewal of Provisional Driving Licence (LDL)
Compensation/loan payment
Registration of Annual Practice Licence Renewal for
Veterinary Doctors
Licence and CITES (Convention On International Trade In
Endangered Species of Wild Fauna and Flora) Permit
91

92
37.
38.
No.
35.
36.
Agencies
National Housing Department, Ministry of Housing and Local Government
Department of Survey and Mapping Malaysia
Type of Services
Housing Loan Repayment For Low-Income Group
Payment For Developers’ Licence and Advertising Permit
Housing Loan Repayment Scheme
Trust Fund For Low Income Services (54001)
Tribunal Fees For House Buyer’s Claim Payment
Purchase Of Certified Plan, Standard Sheet and Digital
Data Cadastral
Purchase Of Contour and GPS Control Station Data
Application For Purchase Of Classified Topography Data
Purchase Of Real Time Kinematic (Rtk) Data
Purchase Of Unclassified Topography Data
Application Of Copyright Licence For Purchasing/
Re-Publishing Of Survey and Digital Mapping Data
Application For Purchase Of Aerial Photography/Classified
Orthophoto
Renewal Of Copyright Licence For Purchasing/Re-
Publishing Of Survey and Digital Mapping Data
Repayment Of Sport Scholarship
Payment Of Hospital Bills
Ministry of Youth and Sports
Ministry of Health:
(i)
(ii)
(iii)
(iv)
(v)
(vi)
(vii)
(viii)
Serdang Hospital
Putrajaya Hospital
Selayang Hospital
Kuala Lumpur Hospital
Sungai Buluh Hospital
Ampang Hospital
Kajang Hospital
Kelang Hospital
39.
Ministry of Finance
40.
41.
42.
Housing Loan Division, Ministry of Finance
Ministry of Education
Ministry of Tourism
43.
Ministry of Information,
Communication and Culture
Payment Of New Tax Agent Applications And Renewal Fee
Payment Of Additional Fire Insurance
Payment Of Additional Mrta Insurance
Full Settlement Payment
Partly Settlement Payment
Differential Payment
Repayment/Balance Of Housing Loan
Study Loan Repayments
Payment Of Registration Of Tourist Accommodation
Premises
Tour Guide Fee
Exception Tour Guide Fee
Payment Of Lost Entry Pass (Staff)
Payment Of Lost Entry Pass (Contractor)
Payment Of Entry Pass Annual Renewal (Contractor)
Payment Of New Entry Pass Application (Contractor)

No.
44.
45.
46.
47.
48.
49.
Ministry of Transport Malaysia
Ministry of International Trade and Industry
Ministry of Domestic Trade, Co-operatives and
Consumerism
Ministry of Defense
50.
51.
Ministry of Agriculture and Agro-based Industry-
Consolidated Economic Fund for Small
Entrepreneur Business Development
Keretapi Tanah Melayu (KTMB)
52.
53.
54.
Agencies
Ministry of Higher Education
Ministry of Federal Territories
Board of Architects Malaysia
Malaysian Rubber Board
Inland Revenue Board Malaysia (IRB)
Type of Services
Community College Course fee
Polytechnic Course fee
Polytechnic Hostel fee
Shipping licence fee payment
Other sales
Rental of Government building
Rental of Living Accommodation
Purchase of Government asset
Purchase of other printed materials
Sale of Tender forms
Direct selling licence
Payment of building rent
Payment of utility bills
Payment of Contract Breach Fine
Payment of Civil Servant Reserved Unit (CSRU) Housing
Application Processing fee
Payment of Putrajaya Bungalow Lot Application
Processing fee
House selling
Repayment of Loan
Ticket purchase
Payment of Continuing Professional Development (CPD)
Other payments
Examination fee of Section 1 & 2
Examination fee of Section 3
Payment of proficiency
Registration fee
Reinstatement
Renewal fee
Sample testing
Individual tax instalment payment
Advance payment/composite tax instalments
Payment of Real Property Gain Tax
Income tax payment
Scheduled Tax Deduction (STD)
Stamp duty
93

94
61.
62.
63.
57.
58.
59.
66.
67.
68.
69.
73.
74.
75.
70.
71.
72.
No.
55.
56.
60.
64.
65.
Agencies
Board of Quantity Surveyors Malaysia
Board of Engineers Malaysia
Malaysian Investment Development Authority
(MIDA)
Malaysia Palm Oil Board (MPOB)
Commercial Vehicle Licensing Board
Malaysia(CVLB)
Atomic Energy Licensing Board
Construction Industry Development Board (CIDB)
Lembaga Tabung Haji
Lembaga Zakat Selangor
Majlis Amanah Rakyat (MARA)
Malaysian Examination Council
National Institute of Occupational Safety and
Health (NIOSH))
Selangor Land and Mines Department
Wilayah Persekutuan Kuala Lumpur
Land and Mines Department
Wilayah Persekutuan Putrajaya
Land and Mines Department
Johor Land and Mines Department
Kedah Land and Mines Department
Kelantan Land and Mines Department
Melaka Land and Mines Department
Negeri Sembilan Land and Mines Department
Pahang Land and Mines Department
Type of Services
Registration fee
Registration fee for Continuing Professional Development
(CPD) short course (for member)
Registration fee for Continuing Professional Development
(CPD) short course (for non-member)
Annual Renewal Fee
Accredited Checking Fee
Engineering Consultation Facilitation Fee
Graduate Engineer Fee
Professional Engineer Fee
Temporary Engineer Fee
Investment Mission Fee
Ses Collection (Palm Oil Tax)
Payment Of Enforcement Compound
License Fee
Card Fee For Radiation Employee
Rpo Examination Fee
Renewal Of Cidb Contractor Certificate Of Registration
Savings Deposit
Zakat Payment
Study Loan Repayment
Microcomputer Loan Payment
Advance Payment For Study
Payment Of Enterprenuers Fee
Payment For Business Premises And Factory
Payment Of Muet Test Fee
Payment Of Stpm Examination Fee
Miscellaneous Services Payment
Quit Rent
Quit Rent
Quit Rent
Land Rental And Mortgage
Quit Rent
Quit Rent
Quit Rent
Quit Rent
Quit Rent
Quit Rent

No.
76.
77.
78.
79.
80.
81.
82.
83.
84.
85.
86.
National Higher Education Fund Corporation
(PTPTN)
Agencies
Perak Land and Mines Department
Penang Land and Mines Department
Terengganu Land and Mines Department
Perlis Land and Mines Department
Malaysia External Trade Development
Corporation (MATRADE)
Perbadanan Stadium Merdeka
Skill Development Fund Corporation
Social Security Organisation (SOCSO)
Royal Malaysian Police (PDRM)
Contractor Services Centre (PKK)
87.
88.
Wilayah Persekutuan Zakat Collection Centre
Malaysian Communications and Multimedia
Commission (MCMC)
Type of Services
Quit Rent
Quit Rent
Quit Rent
Quit Rent
All Types Of Payments
Payment For National Sport Complex Rental
Loan Repayment
Loan Repayment
National Education Savings Scheme (SSPN)
Pin Number
Monthly Contribution From Employers
Interest On Late Payments
Education Loan Repayment
Payment Of Summons
Payment Of Summons
New Registration Fee
Renewal Registration Fee
Additional Head Count Fee
Additional Head Count And Class Upgrade Fee
Zakat Payment
All Types Of Service Payments
95

96
No.
89.
90.
91.
Agencies
Companies Commission of Malaysia (SSM)
Energy Commission (ST) ePerolehan (eP), Ministry of Finance
92.
Malaysian Administrative Modernisation and
Management Planning Unit (MAMPU)
List of Agencies Providing e-Payment Services (GLCs)
No
3.
4.
1.
2.
5.
6.
Agency
Indah Water Konsortium (IWK)
Syarikat Bekalan Air Selangor Sdn. Bhd (SYABAS)
Tenaga Nasional Berhad
TM Berhad
Lembaga Tabung Haji
Employees Provident Fund
Type of Services
Business name approval application
On-line business registration
Business registration renewal
On-line business information charge
Business registration termination notice
Name search application
Local company incorporation application
First submission after incorporation
Change of company name application
Company secretary licence application
Company secretary renewal licence application
Annual statement with capital and certificate of exception
Annual statement with capital and financial statement
Notice of companies’ registered address, office hour, and change of information notice
Notice on member registration and storage in indices or change of location
Statement of director, manager, and secretary registration and information change
Stock provision statement
Registration Or Renewal Of Competent Gas Holder
Gas Engineer
Gas Engineering Supervisor
Gas Technician
Suppliers registration fee with Ministry of Finance
Payment of medium eP outreach
Payment of eP training
Payment of catalogue space rental
All types of Government services payments
Type of Services
Bill Payment
Bill Payment
Bill Payment
Bill Payment
Deposit Saving
Contribution From Employer And Employee
Contribution From Employer And Employee (Self-
Employed)

List of Agencies Providing E-Payment Services (State)
No
1.
2.
Agency
Johor
Office of Johor State Secretary
Johor Education Foundation
Syarikat Air Johor (SAJ) Holding Sdn Bhd
Kedah
Office of Kedah State Secretary
3.
Kedah State Scholarship Board
State Water Supply Department Kedah
Syarikat Air Darul Aman Sdn Bhd (SADA)
Kelantan
Office of Kelantan State Secretary
Type of Services
• Quit rent
• Repayment of loan
• Water bill payment
• Zakat Payment
• Quit Rent
• Payment Of Assessment
• Water Bill Payment
• Repayment Of Loan
• Water Bill Payment
• Water Bill Payment
4.
Kelantan State Islamic Affairs and Malay Customs
Air Kelantan Sdn Bhd
Melaka
Office of Malacca State Secretary
• Zakat Payment
• Assessment Fee
• Zakat Payment
• Water Bill Payment
• House Rent
• Government Property Rent
• Study Loan Repayment
• Water Bill Payment
5.
Syarikat Air Melaka Berhad (SAMB)
Negeri Sembilan
Office of Negeri Sembilan State Secretary • House Rent
• Government Property Rent
• Study Loan Repayment
• Water Bill Payment
6.
Syarikat Air Negeri Sembilan Sdn Bhd (SAINS)
Pahang
Office of Pahang State Secretary • House Rent
• Government Property Rent
• Study Loan Repayment
97

98
No
7.
Agency
Perak
Office of Perak State Secretary
8.
Perak Water Board
Perlis
Office of Perlis State Secretary
9.
Pulau Pinang
Office of Penang State Secretary
10.
Penang Water Supply Corporation
Sabah
Sabah Electricity Sdn Bhd
Type of Services
• House Rent
• Government Property Rent
• Study Loan Repayment
• Water Bill Payment
• Water Bill Payment
• Zakat Payment
• Payment Of Assessment
• Payment Of Seberang Prai City Council (MPSP)
Assessment
• Payment Of Pulau Pinang City Council (MPPP)
Assessment
• Payment Of Assessment
• Student Loan Repayment
• Water Bill Payment
• Water Bill Payment

No
11.
Agency
Sarawak
Syarikat SESCO Bhd
Kuching Water Board
Sibu Water Board
Telekom Malaysia Bhd
Telekom TM Net
Sarawak Public Service Commission
Department of Land and Survey
Bintulu Development Authority
12.
Sarawak Foundation
Sarawak State Library
Sarawak Stadium Corporation
Dewan Suarah Baram
Dewan Suarah Bau
Dewan Suarah Bintulu
Dewan Suarah Kapit
Dewan Suarah Kota Samarahan
Dewan Suarah Kuching
Dewan Suarah Limbang
Dewan Suarah Mesra Mukah
Dewan Suarah Miri
Dewan Suarah Sarikei
Dewan Suarah Sibu
Dewan Suarah Sri Aman
Selangor
Office Of Selangor State Secretary
District And Land Office Of Hulu Langat
District Office Of Gombak
District Office Of Sabak Bernam
Syarikat Bekalan Air Selangor Sdn Bhd (Syabas)
Type of Services
• Electricity Bill Payment
• Water Bill Payment
• Water Bill Payment
• Telephone Bill Payment
• Network Bill Payment
• Repayment Of Scholarship Loan
• Land Rental Payment
• Payment Of Assessment
• Payment Of Compound
• Repayment Of Education Loan
• Payment Of Service Fee
• Rental Payment
• Rental Payment
• Rental Payment
• Rental Payment
• Rental Payment
• Rental Payment
• Rental Payment
• Rental Payment
• Rental Payment
• Rental Payment
• Rental Payment
• Rental Payment
• Rental Payment
• Payment Of Registration/Renewal Of Registration Of
Contractors
• Payment Of Tender/Quotation Document
• Repayment Of Scholarship Loan
• Payment Of Assessment
• Payment Of Quit Rent
• Payment Of Quit Rent
• Water Bill Payment
99

100
No
13.
Agency
Terengganu
Office of Terengganu State Secretary
Type of Services
• Rental Payment
• Assessment Payment
• Zakat Payment
• Repayment Of Loan
• Water Bill Payment
Terengganu Foundation
Syarikat Air Terengganu
List of Agencies Providing e-Payment Services (PBT)
No
1.
Agency
Wilayah Persekutuan Kuala Lumpur
Kuala Lumpur City Hall
Services
• Payment Of Assessment Fee
• Payment Of Compound
2.
Wilayah Persekutuan Putrajaya
Putrajaya Corporation • Payment Of Assessment Fee
• Payment Of Compound
• Payment Of House Rental In Putrajaya
• Payment Of Business And Hawker Licence
• Payment Of Advertisement Licence
• Payment Of PTG WP Putrajaya Quit Rent
3.
Wilayah Persekutuan Labuan
Labuan Corporation
4.
Johor
Johor Bharu City Council
Central Johor Municipal Council
Kluang Municipal Council
Muar Municipal Council
Batu Pahat Municipal Council
Pasir Gudang Municipal Council
Kota Tinggi District Council
Kulai District Council
Segamat District Council
Simpang Renggam District Council
Tangkak District Council
• Payment Of Assessment Fee
• Payment Of Property Tax
• Payment Of Property Rental
• Payment Of Assessment Fee
• Payment Of Assessment Fee
• Payment Of Assessment Fee
• Payment Of Assessment Fee
• Payment Of Assessment Fee
• Payment Of Assessment Fee
• Payment Of Assessment Fee
• Payment Of Assessment Fee
• Payment Of Assessment Fee
• Payment Of Assessment Fee
• Payment Of Assessment Fee

No
5.
Kedah
Alor Star City Council
Agency
Kubang Pasu Municipal Council
Kulim Municipal Council
Langkawi Municipal Council
Sungei Petani Municipal Council
Pendang District Council
6.
7.
Baling District Council
Sik District Council
Yan District Council
Hi-Tech Kulim Industrial Park Local Authorities
Kelantan
Kota Bharu Bandaraya Islam Municipal Council
Melaka
Melaka Bandaraya Bersejarah Muncipal Council
Alor Gajah Municipal Council
8.
Hang Tuah Jaya Municipal Council
Jasin Municipal Council
Negeri Sembilan
Seremban Municipal Council
Nilai Municipal Council
Port Dickson Municipal Council
Jempol District Council
Kuala Pilah District Council
Tampin District Council
Rembau District Council
Services
• Payment Of Assessment Fee
• Payment Of Assessment Fee
• Payment Of Assessment Fee
• Payment Of Assessment Fee
• Payment Of Assessment Fee
• Payment Of Assessment Fee
• Payment Of Rental
• Payment Of Assessment Fee
• Payment Of Assessment Fee
• Payment Of Assessment Fee
• Payment Of Assessment Fee
• Payment Of Assessment Fee
• Payment Of Instalment/House Rental
• Payment Of Government Properties Rental
• Repayment Of Education Loan (TAPEM)
• Payment Of Compound
• Payment Of Assessment Fee
• Payment Of Processing Fee For Landscape Plan
• Payment Of Processing Fee For Work Done On Land
• Payment Of Approval Plan
• Payment Of Development Plan
• Payment Of Assessment Fee
• Payment Of Assessment Fee
• Payment Of Assessment Fee
• Payment Of Assessment Fee
• Payment Of Assessment Fee
• Payment Of Assessment Fee
• Payment Of Assessment Fee
• Payment Of Assessment Fee
• Payment Of Assessment Fee
101

102
No Agency
9.
Pahang
Kuantan Municipal Council
Termerloh Municipal Council
Bentong Municipal Council
Cameron Highlands District Council
Jerantut District Council
Maran District Council
Pekan District Council
Raub District Council
10.
Perak
Ipoh Municipal Council
Kinta Selatan Municipal Council
Kuala Kangsar Municipal Council
Kulim Municipal Council
Manjung Municipal Council
Taiping Municipal Council
Teluk Intan Municipal Council
Batu Gajah District Council
Kinta Barat District Council
Grik District Council
Kampar District Council
Krian District Council
Pengkalan Hulu District Council
Perak Tengah District Council
Tanjung Malim District Council
11.
Perlis
Kangar Municipal Council
Services
• Payment Of Assessment Fee
• Payment Of Assessment Fee
• Payment Of Assessment Fee
• Payment Of Assessment Fee
• Payment Of Assessment Fee
• Payment Of Assessment Fee
• Payment Of Assessment Fee
• Payment Of Assessment Fee
• Payment Of Assessment Fee
• Payment Of Assessment Fee
• Payment Of Assessment Fee
• Payment Of Assessment Fee
• Payment Of Business License
• Payment Of Business Space Rental
• Payment Of Assessment Fee
• Payment Of Assessment Fee
• Payment Of Assessment Fee
• Payment Of Assessment Fee
• Payment Of Assessment Fee
• Payment Of Assessment Fee
• Payment Of Assessment Fee
• Payment Of Assessment Fee
• Payment Of Assessment Fee
• Payment Of Assessment Fee
• Payment Of Assessment Fee
• Payment Of Assessment Fee
• Payment Of Rent
• Payment Of Compound

No Agency
12.
Penang
Penang Municipal Council
Seberang Prai Municipal Council
13.
Sabah
Kota Kinabalu City Hall
Sandakan Municipal Council
Tawau Municipal Council
Keningau District Council
Lahat Datu District Council
Penampang District Council
Services
• Payment Of Assessment Fee
• Payment Of Quit Rent
• Payment Of Land Tax
• Repayment Of Student Loan
• Payment Of Assessment Fee
• Payment Of Quit Rent
• Payment Of Car Compound
• Payment Of Stall Rental
• Payment Of Assessment Fee
• Payment Of Assessment Fee
• Payment Of Assessment Fee
• Payment Of Assessment Fee
• Payment Of Assessment Fee
• Payment Of Assessment Fee
103

104
No Agency
14.
Sarawak
North Kuching City Hall
South Kuching City Council
Miri City Council
Pandawan Municipal Council
Sibu Municipal Council
Bau District Council
Betong District Council
Kapit District Council
Kanowit District Council
Lawas District Council
Limbang District Council
Sibu Rural District Council
Lubok Antu District Council
Lundu District Council
Maradong dan Julau District Council
Marudi District Council
Matu-Daro District Council
Dalat and Mukah District Council
Samarah District Council
Saratok District Council
Sarikei District Council
Serian District Council
Simunjan District Council
Sri Aman District Council
Subis District Council
Lenggong District Council
Services
• Payment Of Assessment Fee
• Payment Of Parking Compound
• Payment Of Assessment Fee
• Payment Of Parking Compound
• Payment Of Assessment Fee
• Payment Of Parking Compound
• Payment Of Assessment Fee
• Payment Of Assessment Fee
• Payment Of Parking Compound
• Payment Of Assessment Fee
• Payment Of Assessment Fee
• Payment Of Assessment Fee
• Payment Of Assessment Fee
• Payment Of Assessment Fee
• Payment Of Assessment Fee
• Payment Of Assessment Fee
• Payment Of Assessment Fee
• Payment Of Assessment Fee
• Payment Of Assessment Fee
• Payment Of Assessment Fee
• Payment Of Assessment Fee
• Payment Of Assessment Fee
• Payment Of Assessment Fee
• Payment Of Assessment Fee
• Payment Of Assessment Fee
• Payment Of Assessment Fee
• Payment Of Assessment Fee
• Payment Of Assessment Fee
• Payment Of Assessment Fee
• Payment Of Assessment Fee

No Agency
15 Selangor
Petaling Jaya Municipal Council
Shah Alam Municipal Council
Ampang Jaya Municipal Council
Kajang Municipal Council
Klang Municipal Council
Selayang Municipal Council
Sepang Municipal Council
Subang Jaya Municipal Council
Hulu Selangor District Council
Kuala Langat District Council
Kuala Selangor District Council
16.
Terengganu
Kuala Terengganu City Council
Dungun Municipal Council
Kemaman Municipal Council
Besut District Council
Marang District Council
Services
• Payment Of Assessment Fee
• Payment Of Assessment Fee
• Payment Of Compound
• Payment Of Assessment Fee
• Payment Of Renewal Of Business/Advertising Licences
• Payment Of Assessment Fee
• Payment Of Assessment Fee
• Payment Of Registration/Renewal Of Registration Of
Contractors
• Payment Of Tender/Quotation Documents
• Payment Of Assessment Fee
• Payment Of Assessment Fee
• Payment Of Assessment Fee
• Payment Of Online Compound
• Payment Of License Renewal
• Payment Of MPSJ Bills
• Payment Of Assessment Fee
• Payment Of Assessment Fee
• Payment Of Assessment Fee
• Payment Of Assessment Fee
• Payment Of Assessment Fee
• Payment Of Rental
• Payment Of Assessment Fee
• Payment Of Assessment Fee
• Payment Of Assessment Fee
105

106
List of Agencies Providing e-Payment Services (Universities)
No
3.
4.
1.
2.
5.
6.
7.
Agency
Universiti Industri Selangor
Universiti Kebangsaan Malaysia
Universiti Malaya
Universiti Malaysia Terengganu
Universiti Malaysia Sabah
Universiti Putra Malaysia
Universiti Sains Malaysia
8.
9.
Universiti Teknologi Malaysia
Universiti Teknologi Mara
10.
Open University Malaysia
11.
Universiti Utara Malaysia
12.
Universiti Malaysia Sarawak
13.
Universiti Teknikal Malaysia Melaka
14.
Universiti Sains Islam Malaysia
15.
International Islamic University of Malaysia
Type of Services
Fee Payment/Other Payment
Course Fee Payment
Course Fee Payment
Course Fee Payment
Course Fee Payment
Course Fee Payment
Distance Learning Application Form Payment
Special Intake Application Form Payment
Second Channel Application Form Payment
Golden Citizen Application Form Payment
Diploma In Nursing Application Form Payment
Higher Degree Student Fee
Distance Learning Student Fee
Course Fee Payment
Course Fee and Students’ Bills Payment
Vendor Bills Payment
Staff Mileage Claim Payment
Staff Advance Claim Payment
Student Services Payment Scheme
Fee Payment/Other Payment
Course Fee Payment
Course Fee Payment
Course Fee Payment
Course Fee Payment
Course Fee Payment

107

110

111

112